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Phone Insurance

So tell me, does anyone have insurance on their "rooted" Nexus one? I'm thinking of getting one for mine, but not sure if T-mobile provides it, or is it a good idea to get it from them, if ever. Coz they don't carry the device.
Any suggestions? Thanks in advance!

I have insurance on my Non-Rooted Nexus. You can get it from t-mobile. But i dont believe you can have insurance one you root the nexus one. I believe it voids the warranty. I may be wrong. Heres some info:
Is PHP (Premium Handset Protection) available for this Nexus One?
Yes, PHP is available for the Nexus One.
How much does PHP Insurance cost?
PHP Insurance is $4.79 per month with a $130 deductible.
How long do I have to add PHP to my account?
To qualify for PHP insurance you must add the insurance to your T-Mobile account within the first 14 days of purchase.
Great News! Asurion’s Premium Handset Protection offered through T-Mobile is available on the Nexus One. For $4.79 per month, customers are protected from loss, theft and damage – even screen damage or water damage. There is a $130 deductible per approved claim, much lower than the full retail of $529. Asurion will replace your Nexus One with . . . a Nexus One. As with most buzz-generating, hot new phones, inventory availability can be an occasional problem. Its not that Asurion doesn’t want to replace your Nexus One with a Nexus One, we do! Should there be a brief inventory problem, Asurion will offer a few different options to affected customers.

I have insurance on my ROOTED phone. You can have it. While it is true that rooting voids your warranty this has nothing to do with insurance. So look at it this way. I have a rooted phone and I loose it. I file a claim as loss is covered under the insurance. How on earth are they going to know it was rooted? Make sense.
The other above info is what I was told.
One thing to note. I had insurance on my G1 that was something like $6 / mo when I transfered that to my N1 it went down to the $5 /mo. This is because T-mobile would extend the warranty on the G1 since it was one of their phones. They don't do that on the N1 since it isn't theirs. That is why it is a little cheaper.
As for how it is replaced since T-mobile doesn't have the Nexus. I was told that the insurance company was getting some for replacements. Until then if you had a claim and they didn't have any you would go directly to Google and order a new one. You would be responsible for the full upfront cost of an unsubsidized phone. They then would cut you a check for the phone minus the $130 deductible. Make Sense.
Oh also a point on the 14 days to activate insurance. This is also true however. Lets say you let the 14 days laps. As long as you haven't rooted your phone (that would have voided the warranty) if it is ever replaced by the manufacturer you then have another 14 days to activate the insurance from the point in time you get the replacement. That is how I got insurance on my G1. I forgot to call back in the 14 days and then couldn't get coverage. Then my home button died, T-mobile replaced it under warranty, I then had them activate the insurance. Also if are under insurance and if you have a replacement under warranty I would be sure to call T-mobile. Since that was likely taken care of directly through Google or HTC they may not know. Of course if you had an insurance claim for say water damage that they tried to deny because the SN didn't match what you originally bought you could say "Oh, did I mention that the water damage happened when it fell off the boat in 300' or water?" I must have written that SN down wrong and what you have on record must be right.
Hope that helps....

as a point of interest, state farm charges me $30 a year for insurance on my nexus one, with ZERO deductible..
that's $2.50 a month folks...
and they don't care if it's rooted, or you used it to hold up your car when you changed your oil.

Thank you for the information I'm goin with state farm.Hahaha.

Hmmm... Called Tmobile, they said my Nexus is currently insured... I made them double and triple check it, but they were positive bout this, I guess my insurance from my G1 is automatically transferred to the N1.
I still thank you for the response guys!

i'd cancel it and get a real policy that costs half and doesn't have a deductible... but that's just me..

Red MacGregor said:
as a point of interest, state farm charges me $30 a year for insurance on my nexus one, with ZERO deductible..
that's $2.50 a month folks...
and they don't care if it's rooted, or you used it to hold up your car when you changed your oil.
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That's good to know and seems like a better way to go!

Oh you were for real? lol I thought you were just kidding, I dont have StateFarm as insurance though. They might not cover it.
Red MacGregor said:
i'd cancel it and get a real policy that costs half and doesn't have a deductible... but that's just me..
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rjhay22 said:
Oh you were for real? lol I thought you were just kidding, I dont have StateFarm as insurance though. They might not cover it.
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call whomever you're using, Farmers, whomever, they likely have a similar policy..
T-Mobile is charging a ridiculous premium for that policy

$4.79 a month is not something I miss.

uansari1 said:
$4.79 a month is not something I miss.
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sure, the difference is only $30 a year... over two years an extra $60 on the price of the phone, unless you include the deductible, and it's an extra $190.. 1/3 of the cost of the original phone..

The original poster should call T-mobile again. As I mentioned in my post that the original insurance that I had on my G1 was more expensive. They may have changed it from the insurance that is something like $7/mo to the one that is about $5 ($4.75 or whatever). I got my phone early on so it is possible they are getting better at automating these things. Everyone was still trying to figure out this new Nexus thing when I got my phone.
I have to call my insurance company anyhow so I am going to ask about phone coverage. I have USAA though not State Farm. Even if they don't offer it I wouldn't switch to State Farm. We are saving $1800 a year and have more coverage and a lower deductible on our house compared to State Farm. My parents are now switching over to USAA. He said they will save $900 a year on their 4 cars/truck.

Sprint Returns

Since we have this '30 day, if you don't like it. return it' thing, I planned on returning mine just for the simple fact that I want one that was built better (minor glass separation/light leakage/etc). My question is, does Sprint monitor this and make notes on your account?
I'm a new customer coming from AT&T, and after my discounts they don't really make too much off me and I heard the more money you spend the more they're willing to be flexible. I know AT&T had a red to green meter in terms of how much 'trouble' a customer was based on how much they get every month and what they've done for you, does Sprint do the same thing?
PS: Does anyone even know what the meter is supposed to tell the workers who see it? Be nicer? Be meaner?
PS: Anyone have any clue when the new shipments come? Every store in a 50 mile radius of me is sold out and clueless.

Nah I don't think they do...You will have to pay a restocking fee though (about $35)

If its defective, they will exchange it. No reason for your mystery meter to be involved.

Well when I talked to SCS (*2), they said that the people at the store would be the final judge on it and I get the feeling that they won't agree that my leak leakage and screen separation is enough to be considered a defect. The girl I talked to said it was only cosmetic so they wouldn't just exchange it.
After reading posts, it seems like every different person you talk to says something different. Such a pain that they don't have a set procedure for something like this.

tell them you'll return it and go purchase it somewhere else.

They'll exchange it easily if you're within your 30-day window. Just go ahead and check it out.

Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.

PoisonWolf said:
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
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+10000000 you are the winner sir, haha.

PoisonWolf said:
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
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Thank you. I've been trying to figure out how to explain it without sounding like a **** and you've summed up everything I've been trying to say.
I'm not sure what to do at this point, seeing as I have no idea when the new models are supposedly coming out or when the stores would even have them in stock. Is my best bet just to return the phone outright, cancel my contract and wait? Think I'll get hit by a restocking fee?

I for one can praise Sprint's 30 day money back. *2 people were excellent and politely answered all my questions. Also the Sprint store was excellent as well. I just walked in with my Evo, box, and receipt and told them that I would like to cancel. Employee took my phone and started processing my request No Questions Asked. During the process she just politely asked me as to why I was returning, I just told her that I wasn't getting 4G at my home. I got a full refund and she even offered to return the Silicon case I had bought from Sprint. Now that is customer service. Got a full refund (no restocking fee because she said my phone was defective), full refund on my silicon case and I didn't even have the charger for my phone. Could of easily kept the red battery and 8GB mSD card..
Sprint is awesome. I was wondering the same thing as well. If I cancel and get it again in a few days will it matter? If not I'm getting another Evo asap.

I just realized something as I was gathering all the things that came with my EVO. I think I mailed the original receipt to get my rebate. They should be able to pull up all the information still right?

My situation is a little different. I bought the EVO at full no contract price. I need to exchange it for a new one, but we all know you can't find any in stock. I got mine from sprint.com. They insist on doing an exchange, just so that your 30 days is from the original purchase. But since I payed full price, I'm just gonna pay full price for another device and return the EVO (no exchange). That way, I have 30 days from the new purchase. Surely they should have some EVO's in stock by then. Paying full price, I refuse to settle for a refurb.

dmystic1 said:
My situation is a little different. I bought the EVO at full no contract price. I need to exchange it for a new one, but we all know you can't find any in stock. I got mine from sprint.com. They insist on doing an exchange, just so that your 30 days is from the original purchase. But since I payed full price, I'm just gonna pay full price for another device and return the EVO (no exchange). That way, I have 30 days from the new purchase. Surely they should have some EVO's in stock by then. Paying full price, I refuse to settle for a refurb.
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ok, i admittedly have no first hand experience with this, but it is my UNDERSTANDING that you have the 30 days on the first phone, but the second one you are stuck with (unless, of course, you purchase another one outright). like i said, that's just my UNDERSTANDING from speaking with a Sprint rep last year.
and i have to BELIEVE that when the fixed EVOs come in, that Sprint will waive the 30 day window for, let's say, seven days. they've worked so hard to improve their reputation for customer service that it would be silly to wipe out all that hard work and spent money all at once.

There is NO RESTOCKING FEE if you are a new customer within the 30 day trial period.

Asurion Returning Dmg Phone~

Quick question I will try to make the story short i accidently drop'd my evo actually it slipped out of my pocket getting out of my car and hitted the concrete face down, yup completly shattered screen.
I went to sprint to see if i could do something with the 30 days warranty but no luck, instead they helped me file a claim with Asurion, i already recieved the new refurb phone from Asurion (excelent shape) and no screen separation issue like the brand new i had from sprint.
I also recieved a battery with that phone not the original red that comes with the evo, a black one that says htc innovation on the back, i will keep the red one, buut my question is Can i keep both batteries and send my old phone without battery, or will i get charged for this
anyone has experience with asurion and doing this??

When I had blackberry'e I had more batteries and chargers than I would ever need.
Don't quote me but Asurion has never given me any flak over hanging on to batteries, chargers, headphones, pretty much anything but the actual phone.

My family has always kept the batteries. They can't do anything with used batteries, so don't worry about it, the one that is in it is probably a 1500mAh for a touch pro 2, OEM.

You can keep the battery, all they care about is the phone. Batteries are considered expendables. Even a warranty swap through Sprint, all they want is the phone returned.
Consider this as well if you don't believe me: Had you lost the phone, or it was stolen, you would file the claim, still pay the same deductible, and they would still send you the replacement phone and battery.

Yup everyone is right, you can keep the battery. Hopefully that makes your $100 deductible you just paid sting a bit less.

In my last saurian claim the pamphlet said specifically to not return the battery. I think the fact that batteries can catch fire and explode if shorted puts them in a hazardous category and must be declared to the post office and charged accordingly.
That statement is just my thought on the matter. Don't quote me on it's integrity.

donatom3 said:
Yup everyone is right, you can keep the battery. Hopefully that makes your $100 deductible you just paid sting a bit less.
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Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?

Same here I usually keep all accesories n have never .received any question ir a raised eye brow in my direction. Oh and the phone does not cost 200 as far as price goes that's based on retail price. So your only paying a fraction of what the phone costs.

When I filed a claim for my blackberry, I wasn't sure about keeping the battery or not, so I called them and asked. They wanted me to keep the battery. They said that if I sent the battery back with the phone and it would happen to leak/explode/do bad stuff, it would be on them, so they ask people to not send the battery.
The card that came with the new phone should say something on it like "send only the device. Do not send any accessories, i.e. batteries, chargers, cords".

Plancy said:
Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?
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You are paying 1/5th of what the phone costs not half. You paid $200 subsidized for the phone. Break your phone tomorrow go to sprint to buy a replacement and you'll be paying $500.

Plancy said:
Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?
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I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one

mrono said:
I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one
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Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.

Plancy said:
Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.
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Just don't buy any other smart phone, you be in the exact same boat.
Low cell phone prices are only available because they are subsidized by your carrier, which in turn locks you into a contract to get their subsidization back. Minus insurance you will pay full non-subsidized price for any phone with any carrier.

I thought it said on the return envelope not to include the cables, charger, battery, or any of that crap. With that said I have always kept the battery. One word of advise:
Take to the phone to the post office and get a certificate of mailing. This proves you mailed the device just encase the insurance try to claim they never got it. Then it will be between them and the post office. You cannot send it back with tracking because they send it to a PO Box and the phone can't be tracked. NICE I know. My mom sent one back no certificate and they claimed they never got it. My mom is not a thief so it must of got lost. Just like in the song.. I most of got lost.. most of got lost.... anyway you know the song.

danknee said:
Just don't buy any other smart phone, you be in the exact same boat.
Low cell phone prices are only available because they are subsidized by your carrier, which in turn locks you into a contract to get their subsidization back. Minus insurance you will pay full non-subsidized price for any phone with any carrier.
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Family of 5, we've been with Sprint for 11 years, they're not locking me into anything, we're paying low for the plan we have. I started a new line to get this phone, I just hope I can get one without the cosmetic defects.

mrono said:
I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one
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Nope you can get new or refurbished by either insurance or warranty replacment. I've gotten both so I know.
Plancy said:
Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.
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Like I was saying, there is no deductible for manufacturer defects.
You only pay a deductible IF
1. There is physical damage to the phone (cracked screen, you shot it with a gun whatever)
2. Water Damage (Don't take it swimming with you)
3. Loss or Theft
So if the phone stopped working 3 months from now because you have TEP you can walk into a sprint repair center (again it has to be a repair center) go to the counter tell them your problem. They will test it where to see if they can fix it or not, if the problem actually exists, and to make sure it's not because of physical or water damage. Once you meet those requirements they order a replacement phone and if you went early enough in the day you generally will have it the next business day. You will either get a refurbished or brand new phone depending on what's in stock. I have no problems with refurbs they've always looked brand new, of course I agree in the first 30 days you should never get a refurb. All that without a deductible paid.

donatom3 said:
Nope you can get new or refurbished by either insurance or warranty replacment. I've gotten both so I know.
Like I was saying, there is no deductible for manufacturer defects.
You only pay a deductible IF
1. There is physical damage to the phone (cracked screen, you shot it with a gun whatever)
2. Water Damage (Don't take it swimming with you)
3. Loss or Theft
So if the phone stopped working 3 months from now because you have TEP you can walk into a sprint repair center (again it has to be a repair center) go to the counter tell them your problem. They will test it where to see if they can fix it or not, if the problem actually exists, and to make sure it's not because of physical or water damage. Once you meet those requirements they order a replacement phone and if you went early enough in the day you generally will have it the next business day. You will either get a refurbished or brand new phone depending on what's in stock. I have no problems with refurbs they've always looked brand new, of course I agree in the first 30 days you should never get a refurb. All that without a deductible paid.
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Yeah, a refurb phone is fine just as long as it doesn't cost me $100, 0 cosmetic defects would be nice too. I have never handle the phone badly but I noticed scratches on the kickstand, and I have never slid the phone on any surface. Hope this does not void the replacement policy, that would be ridiculous.
I'm new to getting a new phone, I've had only hand me downs(2 of them) up until the Evo.

thanx for all the reply's after reading some tiny letters on the envelope I confirmed that i need to stay with the battery.
anyways yes I didn't like the idea of the insurance paying $7 monthly + 100 deductible, so when i got the phone i did not add the insurance i always threat smart phones like babies to the point that I don't even put my phone, even with the sprint gel skin on hard surfaces without a shirt or whatever i can find.
but yes even if you carry your phone on a bubble accidents can happen and it happened to me sadly, almost cried. I called added the insurance and waited few days and claimed. I didn't care to much holding a cmda phone with a shattered screen so reported the truth phone broke.
I was hoping for a brand new evo, but I am satisfied with the refurb one Its in perfect condition and like i said not even the one i got from radio shack was in this condition because it had screen separation issue.
I am pretty sure this refurnished phones get through a very strict inspection before going out in the market again, and from what i can think of its more rigid than the one on brand new phones lol.
I am pretty sure and believe me i tried almost everything to get a new one with the 30 day guarantee, but not sure maybe is different in the states, but 30 days warranty will only cover manufacturer defects (fabrication) like the screen sep or something like that and maybe it can happen but it will be very hard for a screen get completely shattered for itself, unless maybe battery exploded or something. and still.

thanx zone23 that's a good idea i was wondering about that but didn't knew about mail certificates. I will be doing that tomorrow.

Dropped my phone, am I screwed?

So I dropped my phone 2 feet and it exploded and the screen is done. I'd post pictures, but it makes me sad.
I've had the phone for 40 days or so, what can I do to not have to pay $550 for a new phone? Add insurance and wait a month? If I add the insurance what would it cost me per month and for a new phone?

Landmine said:
So I dropped my phone 2 feet and it exploded and the screen is done. I'd post pictures, but it makes me sad.
I've had the phone for 40 days or so, what can I do to not have to pay $550 for a new phone? Add insurance and wait a month? If I add the insurance what would it cost me per month and for a new phone?
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As far as I know, you can only add Sprint TEP during your first 30 days. Check your credit card for accidental damage protection (Amex has 1 year extended warranty and 90 days accidental damage).
Repairing the screen probably won't be $550, but will be very expensive.

I'm sorry for your loss. As far as I know you can only sign up for insurance within a certain period of time after recieving the phone. I think you are past that timeframe.
I don't think there are any replacement screens available yet for replacing the glass yourself. You could search for something like that if you are the brave type, or look for a place that will repair it for you. But again, I don't think replacement parts are available yet.
In my opinion, if you want to avoid buying an expensive new phone I would buy the cheapest CDMA phone you can get from sprint (or Ebay) and wait until parts are available for the EVO.

Without insurance you are pretty screwed. You can try adding it to your Sprint account now and see if they will let you and wait 40 days or so to file a claim.
Either that or pony up the cash for one on ebay.

Amex protection, while they are amazing, will only cover what you spent on the phone.
So if you got the phone for $199, they will reimburse you what you spent on it, not the cost of the replacement at $499.
I went through this with my wifes Pre. Dog ate it after 80 days. Amex said they would give me $199 for it (what I spent) but would need the damaged phone as proof. It would cost me $499 for a new Pre. Luckily I had insurance. I asked Amex if they would pay the $100 deductible for the insurance, but my insurance company would want the damaged phone to see if they could repair it.
They immediately credited my account $100 and was happy about it. They did not need the phone back.
I buy everything on Amex. Everything.
But in your case you have two options. Buy a new phone, or try to get away with insurance fraud.
I thought I read a post somewhere on here where someone found the front glass for sale for like $130.

So Sprint added the insurance to my plan and told me it was active as of today. So I'm covered apparently, anyone know what it will cost me to use that insurance?

It was $100 for me.
Sent from my PC36100 using XDA App

Thank you. Suppose this thread can now be closed or deleted.

Please have some form of moral fortitude and carry the insurance for at least a year.
Glad you are able to get away with it.

I'm going to keep the insurance forever. I wanted to get it pre-drop but put it off because I was so "careful"... What a joke I am right?

Landmine said:
I'm going to keep the insurance forever. I wanted to get it pre-drop but put it off because I was so "careful"... What a joke I am right?
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You live and learn
Luckily Sprint allowed you to add the insurance past your 30 day mark. I understand that insurance can be added "anytime", but I guess they fed me a line of B.S. when they warned me that after my 30-trial period, I couldn't add it.
Either way...$100 is a heck of a lot better then having to dish out the full price of the phone.

If you ever need insurance activate an old phone online then activate the one you need insurance on. It will let you add it then. It needs to be able to power on and join the network though.

My Sprint insurance runs 15 a month per phone.

PAPutzback said:
My Sprint insurance runs 15 a month per phone.
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Why? I have Total Equipment Protection (the best plan) and it is $7 per phone per month.

if sprint ever tells you that you can't add insurance tell them it's in the contract which it is, as long and they didn't kick you off because of too many claims ( i think 3 or more a year) they have to let you add it

If you would have gone to a service and repair store like mine, you would have been charged a $119 fee and then we could either replace the damaged parts if we have them, or order you a replacement. Then you could also add insurnace after that as well.
Best thing is that the Evo is not hard at all for us to work on. The only hard part would be getting a screen. I can have one taken apart and swap a screen in probably 15 to 20 minutes.

Sprint replace EVO WITHOUT charging a deductible?

So, In December I gave away my EVO, and picked up an Epic 4G Touch. Temporarily, im going back to the EVO (my moms) and plan on selling my E4GT to get as much money as I can for it now. My Epic is in pristine condition. And, its going to suck going back to an EVO, especially a beat up one. I do have full insurance. What are the chances that Sprint replaces it? Buttons stick. Maybe cracked in a few places. Do they still give out EVO's as replacements?

Insurance is not through sprint, it's through asurion. Sprint only deals with warranty claims, and since the damage on your phone is physical damage, your warranty is void, so you have to go through insurance.
And the chances of getting a replacement from Asurion without paying a deductible? Absolutely ZERO. Not sure why people think they are entitled to things for free...
And they may still have evo's, and they may not, it's pretty much week to week. If they don't have evo's you will likely get an evo 3d.

I pay for the insurance every month. I remember once time i dropped my phone and the screen cracked. I brought it to sprint and they said they will fix it....I waited there for 20 minutes and they came back out with a new phone for me and said it will cost 30 bucks, i paid cashed and i didnt get any sort of reciept or anything. very odd, but what ever.
In the summer i dropped my phone again and cracked the screen. I had to go thru aurison and had to pay 100 bucks and send in my old phone. Although i paid 100 bucks, its better than paying 500 for a brand new phone!
I think its a little odd how sprint does its insurance. My mom had an issue where her phone wouldn't connect to wifi and sprint made her go thru aurison and pay 100 bucks. kinda dumb.

Warrior 3000 said:
I pay for the insurance every month. I remember once time i dropped my phone and the screen cracked. I brought it to sprint and they said they will fix it....I waited there for 20 minutes and they came back out with a new phone for me and said it will cost 30 bucks, i paid cashed and i didnt get any sort of reciept or anything. very odd, but what ever.
In the summer i dropped my phone again and cracked the screen. I had to go thru aurison and had to pay 100 bucks and send in my old phone. Although i paid 100 bucks, its better than paying 500 for a brand new phone!
I think its a little odd how sprint does its insurance. My mom had an issue where her phone wouldn't connect to wifi and sprint made her go thru aurison and pay 100 bucks. kinda dumb.
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I think the time you only paid $30 bucks, the guy pocketed that cash. Neither Sprint nor Asurion saw any part of that, but who cares, he fixed your phone and it cost you less than Asurion would have charged you.
I know guys at stores who do that stuff all the time. The no receipt is a dead giveaway.

Was about to say the same. I have had sprint replace the screen numerous times in the last 17mo. Never cost me a dime. Nor did the camera lens or speaker or bezel replacements they have performed in-store. I think you got hosed. I'd go ask for a refund if I were you, but alas, no receipt was given (first clue)
Sent from my PC36100 using xda premium

My wife replaced her phone just a little while ago through asurion, they sent her a Evo Design. She likes it, I would be pissed. So it looks like they might be out of EVO's. Now, I'm sure there will be 3 or 4 people saying "Oh I just got an EVO from them" cause that's the way the internet works. All I'm saying is, that's what happened to me.
I also heard that you can find new Evo's for as cheap as $50. I didn't look, that's just what my coworker told me from the last time he went to the Sprint store.

sitlet said:
Insurance is not through sprint, it's through asurion. Sprint only deals with warranty claims, and since the damage on your phone is physical damage, your warranty is void, so you have to go through insurance.
And the chances of getting a replacement from Asurion without paying a deductible? Absolutely ZERO. Not sure why people think they are entitled to things for free...
And they may still have evo's, and they may not, it's pretty much week to week. If they don't have evo's you will likely get an evo 3d.
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Entitled for free? WE PAY for the fraud of a TEP program. Besides, Ive had my local Sprint store replace a phone ON THE SPOT.

Animus_3.0 said:
I think the time you only paid $30 bucks, the guy pocketed that cash. Neither Sprint nor Asurion saw any part of that, but who cares, he fixed your phone and it cost you less than Asurion would have charged you.
I know guys at stores who do that stuff all the time. The no receipt is a dead giveaway.
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Yeah i kind of figuared that when he said it will cost 30 bucks and i handed him my debit card and he said "cash only"

Has anyone had any experience with Best Buy's insurance plan?

cobmojo said:
Has anyone had any experience with Best Buy's insurance plan?
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They take your phone and are phoneless for x amount of days
Sent from my PC36100 using xda premium

So my wife cracked her screen. So should I take it to a local store to see if they will fix it or just pay for the $100 from Asurion? Do you think they still have the Evo still in stock or do you think they will send her an Evo 3D? Just trying to see if anyone has sent one in lately basically.

doeboy711 said:
So my wife cracked her screen. So should I take it to a local store to see if they will fix it or just pay for the $100 from Asurion? Do you think they still have the Evo still in stock or do you think they will send her an Evo 3D? Just trying to see if anyone has sent one in lately basically.
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Is say take.it in or call and ask...as far as having a EVO I'm sure asurion has it but hard to say
Sent from my PG86100 using xda premium

I had to get mine replaced due to a cracked screen in March,Sprint Corp Store said they won't do screen replacements any more,had to go thru Asurion.
Sent from my PC36100 using XDA

cobmojo said:
Has anyone had any experience with Best Buy's insurance plan?
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It's not that bad actually... No deductible, you can get a loaner phone... So if you can deal with an LG Optimus or the like for a few days... Its okay. Only caveats are no total immersion coverage... no coverage for theft or loss. If it's a warranty issue they still handle it the same. I took my design in because it went swimming in the toilet. It was operational but I didn't want a toilet phone... so I told them I spilled a beverage on it. Only problem was they didn't take out the sim card, as it's a world phone, and the replacement didn't have one. So i went to the sprint store and they gave me a new one.
I figured I've never lost a phone or had it stolen and I've broken screens on EVERY phone I've had... So i like the zero deductible.
Sent from my PH44100 using XDA

scottspa74 said:
Was about to say the same. I have had sprint replace the screen numerous times in the last 17mo. Never cost me a dime. Nor did the camera lens or speaker or bezel replacements they have performed in-store. I think you got hosed. I'd go ask for a refund if I were you, but alas, no receipt was given (first clue)
Sent from my PC36100 using xda premium
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I've had the same experience, I've had TEP since the day I bought my phone in Aug. of '10. In April of last year I dropped the Evo onto a tile floor and the screen shattered like a spider web, terrible. I took the phone to a non-corporate Sprint store/repair shop and when they looked up info on their computer the young lady said, "Oh, no charge, you have TEP". An hour later I had my phone back with a new screen. I was given a receipt that showed I had insurance and under charges it said: $0.00.
In Jan. of this year my phone had another broken screen and again I took it to the non-corporate owned Sprint sales/repair store and again they installed a new screen, gave me a receipt that had charges: $0.00. I was very pleased with Sprint and the repair station.
On Thursday my phone was in a leather clip on case hooked to my pants pocket when the case with phone in it fell to the floor. I picked it up and saw there was a single, diagonal break-line in the lower half of the screen. The non-corporate store I had used two times before had closed so I went to the Corp. store where I make all my phone purchases. (Sprint customer for over 13 years now) The "salesman" looked at the phone and told me, "We can fix it, pay us $100 and the screen will be replaced". I explained to him about the two times before the screen had been broken and it was fixed under TEP for NO CHARGE. He acted like I was an idiot and told me Sprint has NEVER replaced broken screens without charging $100. I again informed him of the two times mine had been replaced and he acted like he didn't believe me then told me if it had been fixed for no charge the people screwed up. I called a Manager over and related the story to him, his only answer was to show me a brochure saying that Asurion charges $100 to replace screens with large breaks in them. (as an aside: what in the hell difference does it make if the screen has a 1/2" break in the center of a screen or a 3"? The screen has to be replaced either way)
I left that Sprint store and drove to a corporate repair/sales store. The guy at the desk gave me the same spiel, "Sprint has always charged $100 to replace a screen". By this time I was getting angry, I held my temper and told him when I get this straightened out I'd drop in to inform him how things work. Today I researched and found there is a single non-corporate owned Sprint repair center in this city. They are closed today but I'm going there tomorrow to see if they will work with me.
What bothers me deeply is you, Scottspa74 have had the same experience I have several times. The broken screen is replaced with no charge. I read on this forum and the Sprint Users forum over and over again, "Sprint charges $100 to replace a screen under TEP-Asurion, always been that way, read the brochure and you'll see". What I DO know just as you DO is that we've had screens replaced several times with no charge. There was no crooked deal where we were asked to pay cash and given no receipt. Both times I received a printed out receipt giving all my Sprint info that showed I had insurance, and the charges were $0.00. I learned about the "no charge" policy either on XDA or SprintUsers last year so other people besides the 2 of us have replaced for no charge.
If I seem frustrated I am. What's worse is Radio Shack had the Evo4G LTE on sale through Saturday for $100 and I had made up my mind to get one and give up my all time favorite phone, the Evo4G. Now I'm waiting as I've got to fix the Evo OG so I can sell it.
If you or anyone has any ideas please pass them on. As I said, I'm going to the privately owned repair store tomorrow if at all possible.
Thanks,
D

The only problem I see with bringing it in to a sprint store is you have to unroot, or go to a stock, but that all depends on who's fixing your phone
Sent from my PC36100 using xda premium

jrollercoasters said:
The only problem I see with bringing it in to a sprint store is you have to unroot, or go to a stock, but that all depends on who's fixing your phone
Sent from my PC36100 using xda premium
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If you were replying to me: The two times I took my rooted phone into a contracted Sprint repair shop they complimented me on my ROM and asked which one it was, so no problem there. When my screen become unresponsive in May I unrooted the EVO and installed the HTC Rom before taking it into the corporate store. The phone was exchanged with no charge as I said earlier. It was a malfunction of the phone hardware/screen and not a shattered screen problem.
best,
DC

It's 3$ for a digitizer on Amazon you can fix it yourself if you ever crack your screen