So I dropped my phone 2 feet and it exploded and the screen is done. I'd post pictures, but it makes me sad.
I've had the phone for 40 days or so, what can I do to not have to pay $550 for a new phone? Add insurance and wait a month? If I add the insurance what would it cost me per month and for a new phone?
Landmine said:
So I dropped my phone 2 feet and it exploded and the screen is done. I'd post pictures, but it makes me sad.
I've had the phone for 40 days or so, what can I do to not have to pay $550 for a new phone? Add insurance and wait a month? If I add the insurance what would it cost me per month and for a new phone?
Click to expand...
Click to collapse
As far as I know, you can only add Sprint TEP during your first 30 days. Check your credit card for accidental damage protection (Amex has 1 year extended warranty and 90 days accidental damage).
Repairing the screen probably won't be $550, but will be very expensive.
I'm sorry for your loss. As far as I know you can only sign up for insurance within a certain period of time after recieving the phone. I think you are past that timeframe.
I don't think there are any replacement screens available yet for replacing the glass yourself. You could search for something like that if you are the brave type, or look for a place that will repair it for you. But again, I don't think replacement parts are available yet.
In my opinion, if you want to avoid buying an expensive new phone I would buy the cheapest CDMA phone you can get from sprint (or Ebay) and wait until parts are available for the EVO.
Without insurance you are pretty screwed. You can try adding it to your Sprint account now and see if they will let you and wait 40 days or so to file a claim.
Either that or pony up the cash for one on ebay.
Amex protection, while they are amazing, will only cover what you spent on the phone.
So if you got the phone for $199, they will reimburse you what you spent on it, not the cost of the replacement at $499.
I went through this with my wifes Pre. Dog ate it after 80 days. Amex said they would give me $199 for it (what I spent) but would need the damaged phone as proof. It would cost me $499 for a new Pre. Luckily I had insurance. I asked Amex if they would pay the $100 deductible for the insurance, but my insurance company would want the damaged phone to see if they could repair it.
They immediately credited my account $100 and was happy about it. They did not need the phone back.
I buy everything on Amex. Everything.
But in your case you have two options. Buy a new phone, or try to get away with insurance fraud.
I thought I read a post somewhere on here where someone found the front glass for sale for like $130.
So Sprint added the insurance to my plan and told me it was active as of today. So I'm covered apparently, anyone know what it will cost me to use that insurance?
It was $100 for me.
Sent from my PC36100 using XDA App
Thank you. Suppose this thread can now be closed or deleted.
Please have some form of moral fortitude and carry the insurance for at least a year.
Glad you are able to get away with it.
I'm going to keep the insurance forever. I wanted to get it pre-drop but put it off because I was so "careful"... What a joke I am right?
Landmine said:
I'm going to keep the insurance forever. I wanted to get it pre-drop but put it off because I was so "careful"... What a joke I am right?
Click to expand...
Click to collapse
You live and learn
Luckily Sprint allowed you to add the insurance past your 30 day mark. I understand that insurance can be added "anytime", but I guess they fed me a line of B.S. when they warned me that after my 30-trial period, I couldn't add it.
Either way...$100 is a heck of a lot better then having to dish out the full price of the phone.
If you ever need insurance activate an old phone online then activate the one you need insurance on. It will let you add it then. It needs to be able to power on and join the network though.
My Sprint insurance runs 15 a month per phone.
PAPutzback said:
My Sprint insurance runs 15 a month per phone.
Click to expand...
Click to collapse
Why? I have Total Equipment Protection (the best plan) and it is $7 per phone per month.
if sprint ever tells you that you can't add insurance tell them it's in the contract which it is, as long and they didn't kick you off because of too many claims ( i think 3 or more a year) they have to let you add it
If you would have gone to a service and repair store like mine, you would have been charged a $119 fee and then we could either replace the damaged parts if we have them, or order you a replacement. Then you could also add insurnace after that as well.
Best thing is that the Evo is not hard at all for us to work on. The only hard part would be getting a screen. I can have one taken apart and swap a screen in probably 15 to 20 minutes.
Related
So tell me, does anyone have insurance on their "rooted" Nexus one? I'm thinking of getting one for mine, but not sure if T-mobile provides it, or is it a good idea to get it from them, if ever. Coz they don't carry the device.
Any suggestions? Thanks in advance!
I have insurance on my Non-Rooted Nexus. You can get it from t-mobile. But i dont believe you can have insurance one you root the nexus one. I believe it voids the warranty. I may be wrong. Heres some info:
Is PHP (Premium Handset Protection) available for this Nexus One?
Yes, PHP is available for the Nexus One.
How much does PHP Insurance cost?
PHP Insurance is $4.79 per month with a $130 deductible.
How long do I have to add PHP to my account?
To qualify for PHP insurance you must add the insurance to your T-Mobile account within the first 14 days of purchase.
Great News! Asurion’s Premium Handset Protection offered through T-Mobile is available on the Nexus One. For $4.79 per month, customers are protected from loss, theft and damage – even screen damage or water damage. There is a $130 deductible per approved claim, much lower than the full retail of $529. Asurion will replace your Nexus One with . . . a Nexus One. As with most buzz-generating, hot new phones, inventory availability can be an occasional problem. Its not that Asurion doesn’t want to replace your Nexus One with a Nexus One, we do! Should there be a brief inventory problem, Asurion will offer a few different options to affected customers.
I have insurance on my ROOTED phone. You can have it. While it is true that rooting voids your warranty this has nothing to do with insurance. So look at it this way. I have a rooted phone and I loose it. I file a claim as loss is covered under the insurance. How on earth are they going to know it was rooted? Make sense.
The other above info is what I was told.
One thing to note. I had insurance on my G1 that was something like $6 / mo when I transfered that to my N1 it went down to the $5 /mo. This is because T-mobile would extend the warranty on the G1 since it was one of their phones. They don't do that on the N1 since it isn't theirs. That is why it is a little cheaper.
As for how it is replaced since T-mobile doesn't have the Nexus. I was told that the insurance company was getting some for replacements. Until then if you had a claim and they didn't have any you would go directly to Google and order a new one. You would be responsible for the full upfront cost of an unsubsidized phone. They then would cut you a check for the phone minus the $130 deductible. Make Sense.
Oh also a point on the 14 days to activate insurance. This is also true however. Lets say you let the 14 days laps. As long as you haven't rooted your phone (that would have voided the warranty) if it is ever replaced by the manufacturer you then have another 14 days to activate the insurance from the point in time you get the replacement. That is how I got insurance on my G1. I forgot to call back in the 14 days and then couldn't get coverage. Then my home button died, T-mobile replaced it under warranty, I then had them activate the insurance. Also if are under insurance and if you have a replacement under warranty I would be sure to call T-mobile. Since that was likely taken care of directly through Google or HTC they may not know. Of course if you had an insurance claim for say water damage that they tried to deny because the SN didn't match what you originally bought you could say "Oh, did I mention that the water damage happened when it fell off the boat in 300' or water?" I must have written that SN down wrong and what you have on record must be right.
Hope that helps....
as a point of interest, state farm charges me $30 a year for insurance on my nexus one, with ZERO deductible..
that's $2.50 a month folks...
and they don't care if it's rooted, or you used it to hold up your car when you changed your oil.
Thank you for the information I'm goin with state farm.Hahaha.
Hmmm... Called Tmobile, they said my Nexus is currently insured... I made them double and triple check it, but they were positive bout this, I guess my insurance from my G1 is automatically transferred to the N1.
I still thank you for the response guys!
i'd cancel it and get a real policy that costs half and doesn't have a deductible... but that's just me..
Red MacGregor said:
as a point of interest, state farm charges me $30 a year for insurance on my nexus one, with ZERO deductible..
that's $2.50 a month folks...
and they don't care if it's rooted, or you used it to hold up your car when you changed your oil.
Click to expand...
Click to collapse
That's good to know and seems like a better way to go!
Oh you were for real? lol I thought you were just kidding, I dont have StateFarm as insurance though. They might not cover it.
Red MacGregor said:
i'd cancel it and get a real policy that costs half and doesn't have a deductible... but that's just me..
Click to expand...
Click to collapse
rjhay22 said:
Oh you were for real? lol I thought you were just kidding, I dont have StateFarm as insurance though. They might not cover it.
Click to expand...
Click to collapse
call whomever you're using, Farmers, whomever, they likely have a similar policy..
T-Mobile is charging a ridiculous premium for that policy
$4.79 a month is not something I miss.
uansari1 said:
$4.79 a month is not something I miss.
Click to expand...
Click to collapse
sure, the difference is only $30 a year... over two years an extra $60 on the price of the phone, unless you include the deductible, and it's an extra $190.. 1/3 of the cost of the original phone..
The original poster should call T-mobile again. As I mentioned in my post that the original insurance that I had on my G1 was more expensive. They may have changed it from the insurance that is something like $7/mo to the one that is about $5 ($4.75 or whatever). I got my phone early on so it is possible they are getting better at automating these things. Everyone was still trying to figure out this new Nexus thing when I got my phone.
I have to call my insurance company anyhow so I am going to ask about phone coverage. I have USAA though not State Farm. Even if they don't offer it I wouldn't switch to State Farm. We are saving $1800 a year and have more coverage and a lower deductible on our house compared to State Farm. My parents are now switching over to USAA. He said they will save $900 a year on their 4 cars/truck.
does getting insurance make sense?
and if so, verizons $8/month-$89 deductible, or square trades $6/month-$50 deductible?
on paper it looks like no reason not to go square trade, but if there are caveats any of you know about, please let me know.
Thanks.
k.electron said:
does getting insurance make sense?
and if so, verizons $8/month-$89 deductible, or square trades $6/month-$50 deductible?
on paper it looks like no reason not to go square trade, but if there are caveats any of you know about, please let me know.
Thanks.
Click to expand...
Click to collapse
Go for it... I wound up using it twice in a month and they sent me a brand new phone both times with NO hassle at all.
Of course they canceled me after the second replacement (per the agreement - 2 replacements a year).
bishop,
Is that two replacements per year per phone or per account?
We have three phones on our account.
you can use 'lovemom' coupon code
Code:
Mother's Day Sale! -$28.80
bishop0114 said:
Go for it... I wound up using it twice in a month and they sent me a brand new phone both times with NO hassle at all.
Of course they canceled me after the second replacement (per the agreement - 2 replacements a year).
Click to expand...
Click to collapse
so 4 replacements over the course of the warranty not exceeding 2 every year.
sounds like a good deal.
what is the 30 day exclusion thing that i read on the squaretrade faq page
"Exclusions: There is a 30-day exclusion window after you first purchase your item."
what does that mean?
opcode1300 said:
you can use 'lovemom' coupon code
Code:
Mother's Day Sale! -$28.80
Click to expand...
Click to collapse
nice thanks, i also found another one
THIRTY30 for 30% or 30 whichever is lower.
The 30 day exclusion means you can not submit a claim until 30 days after you purchase the warranty. I bought a titan on eBay and got the square trade warranty. Within a month the keyboard starting getting flaky, and then quit working altogether. I just used another phone until the 31st day.
It looks like square trade makes you pay the entire 2 year fee upfront. Is that correct? I notice on the iPhone plan, you can pay monthly.
I have never purchased the insurance for my cell phones, and never had occasion to wish I had. With the money I've saved on three lines through the years I could buy two Incredibles at retail.
Ed Zachary said:
bishop,
Is that two replacements per year per phone or per account?
We have three phones on our account.
Click to expand...
Click to collapse
I have to assume it is per phone. I had the TP2 replaced twice. I just ordered the Incredible and they started my insurance again.
spotmark said:
I have never purchased the insurance for my cell phones, and never had occasion to wish I had. With the money I've saved on three lines through the years I could buy two Incredibles at retail.
Click to expand...
Click to collapse
yes ive never destroyed a phone either, so all the insurance i saved in the past is good. but insurance protects against future unforeseens and not what did not happen in the past. that is why we have car insurance, even though most people dont have accidents, and health insurance.
bishop0114 said:
I have to assume it is per phone. I had the TP2 replaced twice. I just ordered the Incredible and they started my insurance again.
Click to expand...
Click to collapse
I had a similar scenario with my secondary line and VZW re-instated my insurance when I bought a new phone then dropped me a month later. They refunded me but stated that Asurion would not accept my policy due to the fact that I had to be "dropped" for 12mo.
I just read the fine print. I'm sticking with VZW's insurance because they cover loss. Square Trade says "Please note that SquareTrade does not cover loss" which doesn't work for me. I've lost a phone fishing, I've had a phone stolen, and I dropped a phone in a sewer once. I need phone replacement after losing it
hexto said:
I just read the fine print. I'm sticking with VZW's insurance because they cover loss. Square Trade says "Please note that SquareTrade does not cover loss" which doesn't work for me. I've lost a phone fishing, I've had a phone stolen, and I dropped a phone in a sewer once. I need phone replacement after losing it
Click to expand...
Click to collapse
that is a good use case for verizon. here is the breakdown now that i understand it fully
Verizon(Asurion)
Cost: $192 for 2 years (pro-rated every month)
Cancellation: whenever
Deductible: $89
Coverage: Defect, Damage and total loss.
Exclusions: Nothing really.
vs.
SquareTrade
Cost: $144 for 2 years (-$40 with 'lovemom' code) pay upfront
Cancellation: whenever with remaining charge refunded.
Deductible: $50
Coverage: Defect and Damage
Exclusions: first 30 days.
If you want to save a lot of money, will not destroy it in the first 30 days (wait until after to submit a claim), and are not going to lose it, then SquareTrade wins hands down.
Mostly people who are afraid of losing their phone need Asurion.
Thanks for the breakdown, saved me having to read through Squaretrade's policy. I just picked up two DI's, and one is for my wife, who can lose anything. Looks like ST is out.
i just add my phone as a rider on my renter's insurance...
i have a lot of things itemized already, and it's a $0 deductible, and probably bumps my premium (for a $530 phone) by about $5/year...
Had good result with Asurion
I had to replace my i910 some how it stopped working. (another story)
Walked out with a Omnia O2
I may save a few bucks with Square Trade but VZW and Asurion stepped up to the plate. Insurance is protection against unplanned catastrophic loss. (I'm a Flashaholic)
How much is peace of mind worth ???
Go for the Asurion....
PS Incredible in my future !!!!
I still think 90 bucks is steep for a deductable, not to mention that is in addition to the 8 bucks/month, 96/year... I'd rather pay an extra 70 bucks to reduce the 2 year to 1 year contract renewal, and take my chances that for 10 months the phone will be OK. Then have the option to keep going or upgrade to something new. Not to mention, you are already covered under warranty for 1 year so essentially all your paying for is accidental damage/loss (which i agree is a lot but so is the deductable and monthly charge)
kdkinc said:
I had to replace my i910 some how it stopped working. (another story)
Walked out with a Omnia O2
I may save a few bucks with Square Trade but VZW and Asurion stepped up to the plate. Insurance is protection against unplanned catastrophic loss. (I'm a Flashaholic)
How much is peace of mind worth ???
Go for the Asurion....
PS Incredible in my future !!!!
Click to expand...
Click to collapse
kdkinc said:
I had to replace my i910 some how it stopped working. (another story)
Walked out with a Omnia O2
I may save a few bucks with Square Trade but VZW and Asurion stepped up to the plate. Insurance is protection against unplanned catastrophic loss. (I'm a Flashaholic)
How much is peace of mind worth ???
Go for the Asurion....
PS Incredible in my future !!!!
Click to expand...
Click to collapse
by flashaholic I suppose u mean u constantly flash the rom, which can brick your phone. that is not explicitly but covered with square trade if u dont tell them u willingly bricked the phone. ST simply doesnt cover losing the phone, like for example ejecting it into space with terminal velocity, or theft. if ur phone bricks, just send it in and receive a brand new one.
unless u lose your phone for good, or are stolen, ST ftw. read good reviews about them too, i dont feel like paying asurion so much more just to cover a corner case of theft.
I use the insurance that comes with the phone. Company pays for it. Paying full pop because a phone is lost/broken or stolen is not fun.
Can someone explain the difference between Sprint's ERP, ESRP, and TEP?
I called and asked Sprint, but I think we both got confused. From what I gather:
ERP (Equipment Replacement Program) - $4.00/mnth covers pretty much everything with a 100.00 deductible on smartphones.
ESRP (Equipment Service Replacement Program) - $4.00/mnth covers basically what ERP does?
TEP (Total Equipment Protection) - $7.00/mnth covers ERP and ESRP
What do you recommend? I'm leaning towards ERP (4.00), we currently don't have insurance on our iphones (att doesn't provide it), but would like it. Just don't want to spend 7.00 each line for no good reason.
Also there is Squaretrade for $144.00 for 2 years or $6.00mnth (probably less with coupons).
jeffla said:
Can someone explain the difference between Sprint's ERP, ESRP, and TEP?
I called and asked Sprint, but I think we both got confused. From what I gather:
ERP (Equipment Replacement Program) - $4.00/mnth covers pretty much everything with a 100.00 deductible on smartphones.
ESRP (Equipment Service Replacement Program) - $4.00/mnth covers basically what ERP does?
TEP (Total Equipment Protection) - $7.00/mnth covers ERP and ESRP
What do you recommend? I'm leaning towards ERP (4.00), we currently don't have insurance on our iphones (att doesn't provide it), but would like it. Just don't want to spend 7.00 each line for no good reason.
Click to expand...
Click to collapse
Get it belive me you will need it when you loose your phone belive meee
daniel0260 said:
Get it belive me you will need it when you loose your phone belive meee
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Click to collapse
I pay $7 a month for TEP and I love it, peace of mind, especially with a pricey device like the evo
mrono said:
I pay $7 a month for TEP and I love it, peace of mind, especially with a pricey device like the evo
Click to expand...
Click to collapse
Why TEP and not just ERP? What advantage does TEP have over ERP?
jeffla said:
Why TEP and not just ERP? What advantage does TEP have over ERP?
Click to expand...
Click to collapse
TEP covers pretty much everything. Notably, loss, theft and H20 damage. The other two plans are not as inclusive.
Equipment Replacement Program:
Insurance coverage for lost, stolen or physically damaged devices.
$50 non-refundable deductible applies per approved replacement
For full terms and conditions, see the Coverage Certificate
Equipment Service and Repair Program:
Provides coverage for mechanical or electrical failure, routine maintenance or failure from normal wear and tear.
No additional out-of-pocket charges to repair or replace your malfunctioning device
Over 1,800 Sprint Phone Repair Centers available to repair or replace your device. Visit www.sprint.com/storelocator for the nearest location.
For full terms and conditions, see the Service Contract
TEP is both of those put together, for $1 less a month than paying for both separately. (If you want to go read the full T+C, google "sprint insurance" and it will be first or second listed )
Bp3dots said:
TEP covers pretty much everything. Notably, loss, theft and H20 damage. The other two plans are not as inclusive.
Equipment Replacement Program:
Insurance coverage for lost, stolen or physically damaged devices.
$50 non-refundable deductible applies per approved replacement
For full terms and conditions, see the Coverage Certificate
Equipment Service and Repair Program:
Provides coverage for mechanical or electrical failure, routine maintenance or failure from normal wear and tear.
No additional out-of-pocket charges to repair or replace your malfunctioning device
Over 1,800 Sprint Phone Repair Centers available to repair or replace your device. Visit www.sprint.com/storelocator for the nearest location.
For full terms and conditions, see the Service Contract
TEP is both of those put together, for $1 less a month than paying for both separately. (If you want to go read the full T+C, google "sprint insurance" and it will be first or second listed )
Click to expand...
Click to collapse
I finally understand. Thanks, now it's time to decide what level of risk I want to take. ERP has a deductible, and ESRP does not basically. I think since we don't have insurance on our iphones and all has been well for almost 2 years, I think the ERP will be just fine.
They all have deductibles right? I am thinking of the Best Buy plan at 10$ a month since it has hardcore coverage and no deductibles.
setite said:
They all have deductibles right? I am thinking of the Best Buy plan at 10$ a month since it has hardcore coverage and no deductibles.
Click to expand...
Click to collapse
If you have sprint's ESRP then no (I think), but if you have ERP then yes, 50-100.00. If you have TEP, then yes if you damaged your phone/lost it... but no if it just stopped working.
Well that's what I think this all means. Sprint really needs to simply its insurance plans. Maybe just offer 1, not 3 plans.
if you bring a phone in and you have TEP or ESRP, and it is not lost or stolen or you ran it over with your car (i.e. normal wear and tear), then you don't pay a deductible. even if you have TEP, the deductible only applies if it falls into the category covered by ERP.
I think that Sprint insurance is b.s ..I have tep pay $7 and just bought my hero on march beatbuy offered the $6 a month if they can't fix it ,they give u a new device.my hero went bad last Wednesday thursday I took it to sprint repair center they couldn't fix it.so I get a refurbished right away when they handed to me I noticed power button don't work,they ordered another refurbished for sat,so another 8 miles of driving to pick it up and its another refurbished that is all scuffed up audio jack is messed up .so if I just bought my hero 2 months ago why did I kept ok getting refurbished devices they said its policy.well after calling like 20 times customer service speaking with reps,managers,supervisors I got a brand new hero, when I could of just bought the best buy insurance..with evo am getting the best buy insurance
jocampo86 said:
I think that Sprint insurance is b.s ..I have tep pay $7 and just bought my hero on march beatbuy offered the $6 a month if they can't fix it ,they give u a new device.my hero went bad last Wednesday thursday I took it to sprint repair center they couldn't fix it.so I get a refurbished right away when they handed to me I noticed power button don't work,they ordered another refurbished for sat,so another 8 miles of driving to pick it up and its another refurbished that is all scuffed up audio jack is messed up .so if I just bought my hero 2 months ago why did I kept ok getting refurbished devices they said its policy.well after calling like 20 times customer service speaking with reps,managers,supervisors I got a brand new hero, when I could of just bought the best buy insurance..with evo am getting the best buy insurance
Click to expand...
Click to collapse
Thank you for posting this experience. This is what I hate about the warranty on my Amazon Kindle. I had a Kindle that died in 11th month. They sent me a refurb that looked good, but died in the 100th day . I have another refurb that I hope doesn't die right after the warranty. The worst for Kindle is that the refurbs have 3 month warranties instead of 12 months. I guess I will pay the extra 3$ for the BB insurance then.
Isurance with upgrade
I know when you sign a 2 year contract you have to say if your want an insurance plan or not. Well I have one on my Hero and want to buy an EVO full out. Will I still have insurance on my EVO?
yes, once you have insurance on your account, any phone you add to the account then gets covered. even if you bought a use POS phone off ebay and added it to your account, it would be covered. there is a 2wk period after adding a phone where it can't be used.
so with TEP is there a deductible? I am confused... sorry..
I want to ask a question about the insurance company that works with sprint. Anybody that knows them well plz PM me. Its not a question I want to ask out in public...
joey3002 said:
so with TEP is there a deductible? I am confused... sorry..
Click to expand...
Click to collapse
If you have TEP, you only pay a deductable while filing a claim under the ERP portion. The ESRP portion has no deductable. So basicaly you will pay 50-100.00 if you break you phone, get water damage, lost or it was stolen.(ERP coverage) If it stops working throught no fault of your own, then there is no deductable. (ESRP) Buy both ERP & ESRP = TEP
I know, I know, their insurance options are confusing. If we decide to get the Evo, we will get the ERP insurance for $4.00mnth
So why not just go with ERP and no matter what happens, "I lost my phone"
seems pretty easy.. I was thinking of TEP but honestly, Ill pay the 50.00 for deductible..
Something seems off.. why would anyone want anything higher than ERP?
joey3002 said:
So why not just go with ERP and no matter what happens, "I lost my phone"
seems pretty easy.. I was thinking of TEP but honestly, Ill pay the 50.00 for deductible..
Something seems off.. why would anyone want anything higher than ERP?
Click to expand...
Click to collapse
I agree. But, with ESRP or TEP, you would pay 0 if your phone died from no fault of your own. But if you only had ERP and your phone died because of no fault of your own, you could say lost it, but you'd have to pay 50-100.00 dollars. So like all insurance, it comes down to the amount of risk your willing to assume. For example, I have 500.00 deductables on our cars, but someone else might think 250.00 is better. When I was 20, I had 1000.00 deductables.
If we switch to sprint, we'll get ERP. In the last 3 years with our iPhones, we have never needed insurance. So paying $7.00 dollars a month for TEP seems like too much, ERP for 4.00 is fine. I'm willing to pay 50-100.00 IF I ever need it.
is good if u dont mind going thru the hassle of them not having ur replacement at the repair center,or if u dont mind making a couple of trips if the refurbished phone u get is not a 100% hardware condition,,i made like 4 trips to the repair center and i just bought my hero on march my phone went bad and i got a replacement(refurbished) that power button didnt work and than another one 3 days later that was all scuffed up with paint chipping and 2345 calls mnftcre on 10\12\10 and paying $7 after 4 years .when best buy offered me a $6 equipment protection and if they cant fix it u get a brand new device...so i think is bs.,when i get my evo i will get the bestbuy insurance ...
sorry 10\12\2009
jocampo86 said:
is good if u dont mind going thru the hassle of them not having ur replacement at the repair center,or if u dont mind making a couple of trips if the refurbished phone u get is not a 100% hardware condition,,i made like 4 trips to the repair center and i just bought my hero on march my phone went bad and i got a replacement(refurbished) that power button didnt work and than another one 3 days later that was all scuffed up with paint chipping and 2345 calls mnftcre on 10\12\10 and paying $7 after 4 years .when best buy offered me a $6 equipment protection and if they cant fix it u get a brand new device...so i think is bs.,when i get my evo i will get the bestbuy insurance ...
Click to expand...
Click to collapse
Does anyone have any experience here?
I got talked into the Best Buy Black Tie for 9.99/mo over the 7/mo Assurion. No deductible, protection against everything except for theft and loss, no refurbs...
But I'm curious, since it IS Best Buy after all, how well this really works. I want to make up my mind whether I want Black Tie or Assurion... Anyone have any input on this?
Use state farm or any insurance company. Pay a few dollars per month with no deductible. I will never use Assurion again. Over the 2 yr contract you pay 7 bucks and $130 Deductible. Thats $300 for there service if you replace your phone during the two years.
I don't have a renter's insurance policy - my roommate does. Do they offer standalone insurance?
I've definitely had some nasty experiences with Assurion... 6 "refurb" Moguls that were all crap, refurb TP's that were crap, refurb TP2s... but I don't know anyone who has had Best Buy's warranty... and I had a really nasty experience with them over a TV a few years back...
The difference between the 2 is with best buy plan if something happens to your phone they send it off to get fix and they five toys crappy phone to use til they get yours back. It can take up to 2weeks just so you know. Sprint on the other will try to fix it or get-out a replacement phone. If its water damage or damaged beyond repair you can file a insurance claim and the insurance company will over night you a phone. Hope this helps
Wow I was misled on this one big time.
Is it too late to cancel the insurance? I'll just get TEP... I hardly ever have to pay the deductible anyway...
The difference between the 2 is with best buy plan if something happens to your phone they send it off to get fix and they give you a crappy phone to use til they get yours back. It can take up to 2 weeks just so you know. Sprint on the other hand will try to fix it or get you a replacement phone. If its water damage or damaged beyond repair you can file a insurance claim and the insurance company will over night you a phone. Hope this helps
2jay2 said:
The difference between the 2 is with best buy plan if something happens to your phone they send it off to get fix and they give you a crappy phone to use til they get yours back. It can take up to 2 weeks just so you know. Sprint on the other hand will try to fix it or get you a replacement phone. If its water damage or damaged beyond repair you can file a insurance claim and the insurance company will over night you a phone. Hope this helps
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they do not
when i have broken my phones on numerous occasions thru bestbuy i walk in they check and give me a brand new one right away and activate it
Hmmm... Sounds like I should do some more research...
They are both telling the truth. Over the lifecycle of a phone, Bestbuy provides different levels of service. For example, in the early days of the Palm Pre, BB would replace them with in store stock. 6 months in, they began the bullsh*t policy with the mail ins.
They do this with most phones. No way to know if it will impact Evo, until it does.
EtherealRemnant said:
I got talked into the Best Buy Black Tie for 9.99/mo over the 7/mo Assurion. No deductible, protection against everything except for theft and loss, no refurbs...
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Well there's your answer right there. Best Buy's plan costs more and covers less. Don't forget with TEP the only time you pay a deductible is for obvious physical damage and loss/theft.
I have mine insured through squaretrade.com. I paid $115.60 (with discount, which is easy to get) for 2 yrs of coverage for up to $599 (they have cheaper plans), full coverage including accidental handling. The ADH portion has a $50 deductible (if you drop it or immerse it in water) and if it's defective there's no deductible. I've dealt with them before and they had the funds in my Paypal account within 2 hrs of having received my broken phone. You don't get a loaner but you get full coverage (except for theft/loss) and no hassle.
Just got my Epic last Monday and I ALREADY (super clumsy move) dropped it and the screen cracked on Sunday. Went to the Sprint store today and they replaced my screen for free (I do have insurance though and pay the monthly $7). This is the 2nd time I've broken a screen with them in the past 6 months or so (broke my Moment screen too, which they also fixed for free). Just wanted to let everyone know that if you break your screen, and they have available replacements & you have insurance, they'll do it for free.
I believe if you don't have insurance they will replace it for 35$. Maybe someone here can confirm first hand but that's what a local sprint store charged a co worker when he shattered his evo then broke the lcd trying to replace the glass himself.
Sent from my SPH-D700 using XDA App
Does anyone know if you can just buy the insurance whenever? I've had my phone for a little bit and I want to buy it, but my parents keep saying that they'll [Sprint] never let me do it =/.
iamchocho said:
I believe if you don't have insurance they will replace it for 35$. Maybe someone here can confirm first hand but that's what a local sprint store charged a co worker when he shattered his evo then broke the lcd trying to replace the glass himself.
Sent from my SPH-D700 using XDA App
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Yes; if you don't have insurance, they wil replace it for $35, and if it breaks again within 30 days of the first replacement, it is free.
After bricking my Epic twice...I can definitely confirm this lol.
Hasseo said:
Does anyone know if you can just buy the insurance whenever? I've had my phone for a little bit and I want to buy it, but my parents keep saying that they'll [Sprint] never let me do it =/.
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I think you have to put it on your phone before your 30 days are up. After that I don't think you can.
Sent from my Evo Killer!!!
Hasseo said:
Does anyone know if you can just buy the insurance whenever? I've had my phone for a little bit and I want to buy it, but my parents keep saying that they'll [Sprint] never let me do it =/.
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If you have a best buy near you..just go with their insurance. It's 10 a month instead of 7; but you don't pay a premium when you have to make a claim. And they cover EVERYTHING except lost/stolen.
Just dial *2 for customer service and ask if you can add the insurance. I wouldn't see why they wouldn't want to collect an extra $7/month, though I'm sure they have a waiting period for a claim to be considered legit if you add it after the initial 30 days from phone purchase.
They will add insurance at anytime, the only rule is that it wont activate until you make a call from the insured phone to make sure you don't break/lose it then add insurance
I second the best buy recommendation. Although it can take a little time for the replacement, if your phone is deemed beyond repairable they give you in store credit for a new phone. My "hero" mysteriously developed a 45 degree bend in the middle, and they gave me credit that I put to an Epic. Best move ever.
XtaC318 said:
If you have a best buy near you..just go with their insurance. It's 10 a month instead of 7; but you don't pay a premium when you have to make a claim. And they cover EVERYTHING except lost/stolen.
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Except that their turnaround time is horrendous. Expect to wait up to 30days...
Hasseo said:
Does anyone know if you can just buy the insurance whenever? I've had my phone for a little bit and I want to buy it, but my parents keep saying that they'll [Sprint] never let me do it =/.
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You have to add it within 30 days of activating the phone. If it's been past 30 days, you can activate another phone, then reactivate your Epic, and add the insurance to your Epic.
TWO515TY said:
You have to add it within 30 days of activating the phone. If it's been past 30 days, you can activate another phone, then reactivate your Epic, and add the insurance to your Epic.
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being a sprint tech support rep i can tell you that your method is correct, however if the device you activated was activated before it will show the original activation date, alot of tech reps got fired for fraud trying to help customers out, they would activate an old device, add insurance, then switch to the new device. sprint caught us trying to help people and started marking it fraud.... so we had to stop, which sucks when the cust is cool and we cant do anything to help him/her.
and if you do not have TEP(insurance) ERP(just replacment inusrrance, or ESRP(just servicing the device in store no replacement insurance) there is a $35 charge, use to be $120 but changed about 2 months ago near christmas... also if you dont want to pay the $7 a month switch to one of the other plans and pay3-4 depending which you choose, forgot which is which... and at any time you can switch to TEP with no problem and even help a sprint rep(that helped you) out with a "sale"
XtaC318 said:
If you have a best buy near you..just go with their insurance. It's 10 a month instead of 7; but you don't pay a premium when you have to make a claim. And they cover EVERYTHING except lost/stolen.
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Except then you don't have your phone for a minimum of 2 weeks lol.
063_XOBX said:
They will add insurance at anytime, the only rule is that it wont activate until you make a call from the insured phone to make sure you don't break/lose it then add insurance
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They might have changed this but in the past they would let you put insurance on it but then you couldn't immediately make a claim. I think you have to wait either 14 or 30 days. This was so you didn't break it and then expect to add it and immediately get your broke phone fixed.
Hasseo said:
Does anyone know if you can just buy the insurance whenever? I've had my phone for a little bit and I want to buy it, but my parents keep saying that they'll [Sprint] never let me do it =/.
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But mom i want it!!! I want it now! ::Start tantrum here:::::
Pvt WhoOkid said:
But mom i want it!!! I want it now! ::Start tantrum here:::::
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I see the term "insurance" tossed around a lot when really what the poster means is the service and repair plan.
TEP is made up of both Insurance through Assurion, and the service and repair plan. Assurion replaces phones if you damage it beyond the level a repair center will handle, such as liquid damage, or board level damage. They also cover lost devices as well.
The Equipment Service and Repair plan is a service plan that gets you free service on the device in the store, including and up to replacing the phone with another if they can't fix it, and it's not liquid or board level damaged (go with the above if so)
Both plans cost four dollars each, or, if you have both you pay 7. If you just had the Insurance.. I.E. Assurion, a store is not going to work on your phone for free, and if you just have the service plan, you're not going to get a replacement for a lost phone or one you dumped into the toilet from Assurion.
Currently just the four dollar a month service and equipment replacement plan will get you new screens or whatever else you need as long as it's not liquid, board level damage, broken in half, whatever. If a store orders you another phone, that's not insurance, they did so because they couldn't fix it.
Hmmm... well. Thank you for all of your replies! You all are a big help.
At the Best Buy suggestion... no. I cannot stand Geek Squad. The corporate system there is terrible.
I'll probably just end up calling Sprint this weekend and asking if I can add it. It's been more than 30 days, but it's worth a shot.
Sent from the Epic that bites.