Database Users

Dropped my phone, am I screwed?

So I dropped my phone 2 feet and it exploded and the screen is done. I'd post pictures, but it makes me sad.
I've had the phone for 40 days or so, what can I do to not have to pay $550 for a new phone? Add insurance and wait a month? If I add the insurance what would it cost me per month and for a new phone?

Landmine said:
So I dropped my phone 2 feet and it exploded and the screen is done. I'd post pictures, but it makes me sad.
I've had the phone for 40 days or so, what can I do to not have to pay $550 for a new phone? Add insurance and wait a month? If I add the insurance what would it cost me per month and for a new phone?
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As far as I know, you can only add Sprint TEP during your first 30 days. Check your credit card for accidental damage protection (Amex has 1 year extended warranty and 90 days accidental damage).
Repairing the screen probably won't be $550, but will be very expensive.

I'm sorry for your loss. As far as I know you can only sign up for insurance within a certain period of time after recieving the phone. I think you are past that timeframe.
I don't think there are any replacement screens available yet for replacing the glass yourself. You could search for something like that if you are the brave type, or look for a place that will repair it for you. But again, I don't think replacement parts are available yet.
In my opinion, if you want to avoid buying an expensive new phone I would buy the cheapest CDMA phone you can get from sprint (or Ebay) and wait until parts are available for the EVO.

Without insurance you are pretty screwed. You can try adding it to your Sprint account now and see if they will let you and wait 40 days or so to file a claim.
Either that or pony up the cash for one on ebay.

Amex protection, while they are amazing, will only cover what you spent on the phone.
So if you got the phone for $199, they will reimburse you what you spent on it, not the cost of the replacement at $499.
I went through this with my wifes Pre. Dog ate it after 80 days. Amex said they would give me $199 for it (what I spent) but would need the damaged phone as proof. It would cost me $499 for a new Pre. Luckily I had insurance. I asked Amex if they would pay the $100 deductible for the insurance, but my insurance company would want the damaged phone to see if they could repair it.
They immediately credited my account $100 and was happy about it. They did not need the phone back.
I buy everything on Amex. Everything.
But in your case you have two options. Buy a new phone, or try to get away with insurance fraud.
I thought I read a post somewhere on here where someone found the front glass for sale for like $130.

So Sprint added the insurance to my plan and told me it was active as of today. So I'm covered apparently, anyone know what it will cost me to use that insurance?

It was $100 for me.
Sent from my PC36100 using XDA App

Thank you. Suppose this thread can now be closed or deleted.

Please have some form of moral fortitude and carry the insurance for at least a year.
Glad you are able to get away with it.

I'm going to keep the insurance forever. I wanted to get it pre-drop but put it off because I was so "careful"... What a joke I am right?

Landmine said:
I'm going to keep the insurance forever. I wanted to get it pre-drop but put it off because I was so "careful"... What a joke I am right?
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You live and learn
Luckily Sprint allowed you to add the insurance past your 30 day mark. I understand that insurance can be added "anytime", but I guess they fed me a line of B.S. when they warned me that after my 30-trial period, I couldn't add it.
Either way...$100 is a heck of a lot better then having to dish out the full price of the phone.

If you ever need insurance activate an old phone online then activate the one you need insurance on. It will let you add it then. It needs to be able to power on and join the network though.

My Sprint insurance runs 15 a month per phone.

PAPutzback said:
My Sprint insurance runs 15 a month per phone.
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Why? I have Total Equipment Protection (the best plan) and it is $7 per phone per month.

if sprint ever tells you that you can't add insurance tell them it's in the contract which it is, as long and they didn't kick you off because of too many claims ( i think 3 or more a year) they have to let you add it

If you would have gone to a service and repair store like mine, you would have been charged a $119 fee and then we could either replace the damaged parts if we have them, or order you a replacement. Then you could also add insurnace after that as well.
Best thing is that the Evo is not hard at all for us to work on. The only hard part would be getting a screen. I can have one taken apart and swap a screen in probably 15 to 20 minutes.

[Q] Device Insurance

There will be 3 Epics in my household come 8/31. I am wondering if we could get away with purchasing insurance for just one of the Epics, and have it cover all 3.
Do they record the serial number of the phone and tie it to each insurance policy? What about any other info that could tie a specific phone to the policy rather than just the phone model?
If not, I don't see how we couldn't have 1 policy cover all 3 phones. Thanks

quasi13 said:
There will be 3 Epics in my household come 8/31. I am wondering if we could get away with purchasing insurance for just one of the Epics, and have it cover all 3.
Do they record the serial number of the phone and tie it to each insurance policy? What about any other info that could tie a specific phone to the policy rather than just the phone model?
If not, I don't see how we couldn't have 1 policy cover all 3 phones. Thanks
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Each phone is tied to a line. If Sprint was a GSM network then maybe you could go sim card swaps and maybe get away with it. However since each phone on CDMA networks is stuck to a phone number and thus a line, I am pretty sure they can tell which phone is being replaced.
e.g. if i have 3 phones with numbers 000-000-0000, 111-111-1111 and 222-222-2222, and phone 111-111-1111 breaks but only 000-000-0000 is insured, and I bring in 111-111-1111 to replace it as 000-000-0000 which is insured, any new phone they send me would be activated as 000-000-0000 in other words they'd see that they are activating a phone for a number already in use. I hope this idea makes some sense.

This will not work at all. If you DO decide to swap the phones around, you can't put in a claim or repair until the device has been active on that line for 30 days.

ben7337 said:
Each phone is tied to a line. If Sprint was a GSM network then maybe you could go sim card swaps and maybe get away with it. However since each phone on CDMA networks is stuck to a phone number and thus a line, I am pretty sure they can tell which phone is being replaced.
e.g. if i have 3 phones with numbers 000-000-0000, 111-111-1111 and 222-222-2222, and phone 111-111-1111 breaks but only 000-000-0000 is insured, and I bring in 111-111-1111 to replace it as 000-000-0000 which is insured, any new phone they send me would be activated as 000-000-0000 in other words they'd see that they are activating a phone for a number already in use. I hope this idea makes some sense.
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Yes - that makes sense. Thanks for the quick reply and good info!
So at $7 per month and a $100 deductible, it would take 57 months to total the $500 off-contract price of the Epic.
If we got the insurance for all 3 phones, it'd be 1/3 the amount of time; 19 months to total $500 between us. The insurance still seems appealing (at least until used Epics start showing up on Ebay for ~$200).
If we wait until day 29 to add the Equipment Replacement Program, is accidental damage, theft, etc. covered for the first 4 weeks after the phone is purchased? (Does that 30-day satisfaction policy cover this?)
Thanks!

I was told by a sprint rep that the deductible for the Epic would be $150 - and you only get one replacement. Then they drop your insurance.

Actually... there is actually a loophole to have all your phones covered with only 1 insurance on your lines but I won't write it on here (sorry guys) and nothing is covered with the first 30 day policy except a return/exchange. Damage, theft, etc must be done thru insurance not thru the 30 day policy.

DirtyShroomz said:
Actually... there is actually a loophole to have all your phones covered with only 1 insurance on your lines but I won't write it on here (sorry guys) and nothing is covered with the first 30 day policy except a return/exchange. Damage, theft, etc must be done thru insurance not thru the 30 day policy.
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Sorry to bother u bro, when u get a chance can u pm me about this?
Sent from my SPH-M910 using XDA App

quasi13 said:
There will be 3 Epics in my household come 8/31. I am wondering if we could get away with purchasing insurance for just one of the Epics, and have it cover all 3.
Do they record the serial number of the phone and tie it to each insurance policy? What about any other info that could tie a specific phone to the policy rather than just the phone model?
If not, I don't see how we couldn't have 1 policy cover all 3 phones. Thanks
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Get the best buy insurance instead of the sprint insurance and you can do this. The best buy salesman actually suggested it to me when my wife and I bought the same phone. We are on a family plan and he just added one insurance policy. He said if either breaks just bring it in and we get a new one. Pretty sweet deal in my opinion.

Kcarpenter said:
I was told by a sprint rep that the deductible for the Epic would be $150 - and you only get one replacement. Then they drop your insurance.
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You were told the wrong info. That rep was a moron.

richse said:
Get the best buy insurance instead of the sprint insurance and you can do this. The best buy salesman actually suggested it to me when my wife and I bought the same phone. We are on a family plan and he just added one insurance policy. He said if either breaks just bring it in and we get a new one. Pretty sweet deal in my opinion.
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I assume I'd have to buy the phone from them, too? I have a hard time giving BB my business, so, if that's the case, I'll have to pass.

Lots of odd information in here. Sprint's insurance is tied to a particular phone number, it has nothing to do with the phone, they cover whatever phone is on that number. There is a way to scam their system, but I won't be posting it. Best Buy lied to you. They lie to sell PSP. Their insurance is garbage, it used to be worth messing with back in the days of the Treo 600, but they changed it. I ended up causing such a scene over the change I got a Treo 650 for free. Sprints TEP is good because it covers manufacturer's defects too. I know you have a 1 year warranty, but that always take WEEKS to get settled. If your phone messes up with Sprint and is isn't physical, lost, or water the almost always replace it in store. If the phone can still make and receive calls they usually order a new one for you. I have gotten upgraded MANY times due to a phone being faulty. $7 is a lot of money over the course of a 1 or 2 year contract, especially considering there is still a $100 deductible if it is physical,lost or water. Given my history with phones and the fact that it covers manufacturer's defects and random issues for free, I always keep the insurance. If I was using a free or cheap phone I would pass though.

Just one additional thought OP, what you're describing is insurance fraud, sorry to say. it may not be huge insurance fraud but its fraud nonetheless.
Sent from my HERO200 using XDA App

ls3mach said:
Lots of odd information in here. Sprint's insurance is tied to a particular phone number, it has nothing to do with the phone, they cover whatever phone is on that number. There is a way to scam their system, but I won't be posting it. Best Buy lied to you. They lie to sell PSP. Their insurance is garbage, it used to be worth messing with back in the days of the Treo 600, but they changed it. I ended up causing such a scene over the change I got a Treo 650 for free. Sprints TEP is good because it covers manufacturer's defects too. I know you have a 1 year warranty, but that always take WEEKS to get settled. If your phone messes up with Sprint and is isn't physical, lost, or water the almost always replace it in store. If the phone can still make and receive calls they usually order a new one for you. I have gotten upgraded MANY times due to a phone being faulty. $7 is a lot of money over the course of a 1 or 2 year contract, especially considering there is still a $100 deductible if it is physical,lost or water. Given my history with phones and the fact that it covers manufacturer's defects and random issues for free, I always keep the insurance. If I was using a free or cheap phone I would pass though.
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The best buy insurance gets me a new phone even if I drop it off a building or in a pool. Sounds good to me! Tell me why its bad?
Sent from my HERO200 using XDA App

richse said:
The best buy insurance gets me a new phone even if I drop it off a building or in a pool. Sounds good to me! Tell me why its bad?
Sent from my HERO200 using XDA App
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Have you ever used the Best Buy insurance? It didn't work anything like what I was told or how you described when it actually came time to collect. My Sprint insurance netted me upgrades MULTIPLE times over as we have 15 or so lines. PPC6700>Mogul, Mogul>TP1, TP1>TP2, MotoQ>Intrepid. I have also gotten my phone replaced for something small every time I go to sell them so I can sell either a brand new one or a like new refurbished unit. I have actually made money on every upgrade I have done since my Treo650. I will never use BestBuy or their PSP again. I have bought them on about 10 items, in my life, only 1 time has it worked out for me. Even then it was not what I was promised and they basically just sent my item back to the manufacturer and foot the repair bill. That was after I had to speak with about 10 people finally ending up with a store GM. You can do what you want, but for my money I will stick with what has been working in my benefit since 2004. I will however buy my phones through Bestbuy or Radioshack to avoid the MIR.

I cannot even believe this discussion is real. The PSP for the Epic is $170, I believe that is before taxes are added. That works out to be the same price, save the deductible, and Sprint does in-store swap outs and repairs. They also overnight your phone for free if you do have to file an actual claim. I am on a Premier account so I wouldn't even get the full value of my $170 PSP, even if it wasn't garbage.

May I ask where you guys got the information that the deductible for the Epic is 150+?

A Square Trade warranty might work for you. I don't know if they would take a serial number down for a cell phone or not, but they do require a receipt so having three phones my set off a flag for them. There quote is $144.00 and a $50 deductible applies to some claims. They do have 30% off coupon regularly which would bring it to $100 and you have 30 days from product purchase to buy their warranty.

foolforfood said:
Just one additional thought OP, what you're describing is insurance fraud, sorry to say. it may not be huge insurance fraud but its fraud nonetheless.
Sent from my HERO200 using XDA App
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I was aware that it might be fraud before I posted, but it really depends fine print. I would expect this type of thing would be so obvious that they'd cover it in the fine print.
I gotta run though - I need to move my car to the driveway, fill up my pillow case with golf balls, and wait for the storms to roll in!

foolforfood said:
Just one additional thought OP, what you're describing is insurance fraud, sorry to say. it may not be huge insurance fraud but its fraud nonetheless.
Sent from my HERO200 using XDA App
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Wow. lol - He probably make you drive in the right lane and god forbid you speed.
quasi13 said:
I was aware that it might be fraud before I posted, but it really depends fine print. I would expect this type of thing would be so obvious that they'd cover it in the fine print.
I gotta run though - I need to move my car to the driveway, fill up my pillow case with golf balls, and wait for the storms to roll in!
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That's funny right there!

35% off Square Trade Coupon here http://slickdeals.net/forums/showthread.php?t=2194239 Not sure if you can buy in advance but liek I said, these coupons come up every couple weeks.

Insurance vs. Warranty replacements

Hello all
I have three days left to decide if I want to add insurance to my Evo. I am debating whether or not it is actually worth it.
I am not concerned with damaging the phone myself. I have had 8+ smart phones, and I haven't lost / broken / soaked any of them. The only reason I would be considering the insurance is for hardware defects. Based on experiences with my friends' Evo's, the two main things I am concerned about are
a) a future loose / malfunctioning charger port
b) blown earpiece speaker
For these two things, I am guessing that the 1-year warranty will cover them, correct? If so, how does that process work? Do I have to deal with HTC directly, or can I get all my exchanges, repairs, etc. handled at a Sprint store?
Thanks in advance.

I would just do it personally, just for piece of mind... Its not like its a crazy amount of money. You know how Sprint can get sometimes, what if your phone gets messed up and then they start giving you the run around? I would do it but to each his own, best of luck in whatever you choose to do.

oreoOozZz said:
I would just do it personally, just for piece of mind... Its not like its a crazy amount of money.
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...and thats how they reel u in. I did the insurance thing with my Touch Pro until I realized how big of a waste it was (thought it was only $50 deduct). I've never had an opportunity to use insurance and look at all those months of $7 I would have wasted. You'll be able to get NIB Evos off eBay for around $300 before too long.
Sent from my Evo...

awenthol said:
...and thats how they reel u in. I did the insurance thing with my Touch Pro until I realized how big of a waste it was (thought it was only $50 deduct). I've never had an opportunity to use insurance and look at all those months of $7 I would have wasted. You'll be able to get NIB Evos off eBay for around $300 before too long.
Sent from my Evo...
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300-100=200 / 7 = 29 months of insurance. I would go for the insurance for two years or until I'm eligible for another phone.

Why was I able to replace my g1 three times with no insurance?
Well because htc includes one year warranty. So when ever I had a defect or the phone does not turn on tmibile just makes sure no water damage and I get my replacement.
Does the evo not have the same warranty from htc?
Sent from my PC36100 using XDA App

my wife and I don't carry insurance on our evo's. its a gamble that I'm willing to take.I'm covered within the first year warantee and after that, the phone is old to me anyways...her charger port came loose and we took it to a service center and they replaced it with a new phone. They said the charger port was a known issue and sprint honored the replacement. worse case scenario,i would've went directly through htc

So as long as you don't dip your phone in the toilet or run it over with your car, no need for insurance.
Sent from my PC36100 using XDA App

Ohhhh. And if they give me a hard time about any exchange I'll just call and make a corporate complaint.
Sent from my PC36100 using XDA App

Thanks for your input everyone.
I think I'm going to be dropping the insurance. I think that because my bill us over $69.99/month, I am eligible for an upgrade every 12 months, which will coincide nicely with the 1 year manufacturer warranty...

I'm somewhat new to Sprint, but I've noticed that with my other phones on my plan when there is a problem they always jump to insurance over warranty.
I've had 2* Samsung Moments have their USB ports go bad. First time they used warranty, second time they wanted me to use Insurance, but got the phone support to use warranty.
Another samsung moment the screen was shutting off on its own and they said there was something wrong with the ribbon on the inside of the phone and said it was physical damage and to use insurance to replace. How can it be physical damage on the inside?????
Every time they said to use insurance was in store, over the phone they use warranty.

Does anybody here have Best Buy insurance on their phone? I have it and was wondering if it as great as i here. They tell me if the phone breaks for any reason they replace it no question.

david279 said:
Does anybody here have Best Buy insurance on their phone? I have it and was wondering if it as great as i here. They tell me if the phone breaks for any reason they replace it no question.
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Best Buy would lie to its momma to sell her black tie insurance. I bought it for a game system several years ago and found out the hard way that they do ask questions. I got it replaced but it took a few hours for my blood pressure to come back down..

nebenezer said:
Best Buy would lie to its momma to sell her black tie insurance. I bought it for a game system several years ago and found out the hard way that they do ask questions. I got it replaced but it took a few hours for my blood pressure to come back down..
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Um figured something like that.

david279 said:
Um figured something like that.
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lol, ymmv
this was almost 9 years ago. I was a much bigger jerk back then so I'm sure my demeanor was a factor in the exchange..

Most people will complain about Bestbuys phone insurance, but I prefer it. I had the Hero, got it wet, it died, and they sent it out to be repaired. After a month (yes, took forever, but I did have a loaner from bestbuy during the time) they said it couldn't be fixed. Got store credit for the cost (retail, so $599.99 + tax), to get another Hero. I just got the Evo instead. They had no problem with it, since I was buying without upgrade or anything.
If it had been sprint they would have tossed me to asurion, and I would have paid $100...and still had the Hero.

as it stands, right now any warranty issues can be handled by Sprints S&R centers with or without Sprints ESRP or TEP plans. heard through the grapevine though that come October, customers that dont have ESPR or TEP will have to go through the Manufacturer for warranty, which the Manuf. wants you to ship the phone to them, they will determine if its covered or not, then send the phone back either fixed, replaced or the way you send it to them.

I keep the insurance on it. When I got my Tour last year, there was a glitch in the system for a couple of days. I got the $7TEP for $3 on both my and my wife's phone. =)

nxtech3 said:
as it stands, right now any warranty issues can be handled by Sprints S&R centers with or without Sprints ESRP or TEP plans. heard through the grapevine though that come October, customers that dont have ESPR or TEP will have to go through the Manufacturer for warranty, which the Manuf. wants you to ship the phone to them, they will determine if its covered or not, then send the phone back either fixed, replaced or the way you send it to them.
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Warranty goes through manu, not Sprint or any agent, don't know where you heard that from.
I don't know what makes anybody think they are entitled to a "new" phone and not refurb after months of wear/tear and something happening to the phone. Nothing on this planet lasts forever and phones are not meant to last more than a year (haven't you figured that out already by the ONE YEAR MANUFACTURERS warranty?)
Just like any other insurance on the planet, anytime you make a claim you must pay a deductible, car insurance, health insurance, phone insurance, ANY insurance. If you don't pay a deductible I guarantee you, you are paying more monthly than the insurance that does have a deductible. Now, it all comes down to how much of a gamble you want to pay. $7 a month + $100/$50 deductible through Sprint which in worst case scenario (11 months) you ended up paying $177/$127 but covers lost/stolen, physical damage, water damage, etc. Or $10 a month which after 11 months is $111 but doesn't cover lost/stolen and water damage in which case, you're now screwed. Me personally? I don't use insurance, I take good care of my ****

DirtyShroomz said:
Warranty goes through manu, not Sprint or any agent, don't know where you heard that from.
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Sprint has covered any and all warrenty claims I have thrown to them at no extra cost. The shipping label says Sprint, not HTC.

We charge the manufacturer whenever we do service or replacement through warranty at our store so both of you win lol
Sent from my PC36100 using XDA App

BB Warranty

I bought my service plan and cell phone at the Verizon kiosk in Best Buy. I opted in for the $9.99 protection plan. Ive had my phone for more than 30 days. I have a cracked camera lens. Just wondering how their replacement plan works? Their site doesnt have the DInc listed any more so Im not sure if all they do is send it in for repair, replace it, or what.

I remember reading right after dincs eol that people were getting the incredible 2 through Verizon's insurance

Give BestBuy a call and find out what they can do for you, i don't think this is verizions deal

luke1987 said:
I remember reading right after dincs eol that people were getting the incredible 2 through Verizon's insurance
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Has nothing to do with Verizon.
Anyone know if I can add Verizon insurance at any time? If I switch Id save $3 a month for what appears to be better service.

whitedragon551 said:
Has nothing to do with Verizon.
Anyone know if I can add Verizon insurance at any time? If I switch Id save $3 a month for what appears to be better service.
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You can only add the Ausurion insurance from Verizon, within the first 30 days of owning the device. I'd call BB and see what they say.

jermaine151 said:
You can only add the Ausurion insurance from Verizon, within the first 30 days of owning the device. I'd call BB and see what they say.
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Should have had the Verizon insurance.
Just got off the phone with BB. They charge $9.99 a month. If your phone breaks you go in, they take your phone and ship it to a Geek Squad repair center. In the mean time they give you an old school loaner phone at which point my unlimited data package is worthless since I cant do anything. On top of that you pay the $9.99 a month and to get a loaner phone of any sort its $50 while your phone is being repaired.
Hopefully HTC's customer service is worth something.

whitedragon551 said:
Should have had the Verizon insurance.
Just got off the phone with BB. They charge $9.99 a month. If your phone breaks you go in, they take your phone and ship it to a Geek Squad repair center. In the mean time they give you an old school loaner phone at which point my unlimited data package is worthless since I cant do anything. On top of that you pay the $9.99 a month and to get a loaner phone of any sort its $50 while your phone is being repaired.
Hopefully HTC's customer service is worth something.
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Wow! Thanks for sharing that. I will definitely stay away from their protection plans. Ausurion is awesome. I've had to use them once before. They just ship you another phone. The deductible went up recently when they lowered the monthly charge, but it's still well worth it.
Good luck on getting it fixed without too much of a pain.

jermaine151 said:
Wow! Thanks for sharing that. I will definitely stay away from their protection plans. Ausurion is awesome. I've had to use them once before. They just ship you another phone. The deductible went up recently when they lowered the monthly charge, but it's still well worth it.
Good luck on getting it fixed without too much of a pain.
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Should still be covered under HTC's manufacturer warranty. Not sure if they will replace it or what. Still waiting on them to email me back.

Sprint replace EVO WITHOUT charging a deductible?

So, In December I gave away my EVO, and picked up an Epic 4G Touch. Temporarily, im going back to the EVO (my moms) and plan on selling my E4GT to get as much money as I can for it now. My Epic is in pristine condition. And, its going to suck going back to an EVO, especially a beat up one. I do have full insurance. What are the chances that Sprint replaces it? Buttons stick. Maybe cracked in a few places. Do they still give out EVO's as replacements?

Insurance is not through sprint, it's through asurion. Sprint only deals with warranty claims, and since the damage on your phone is physical damage, your warranty is void, so you have to go through insurance.
And the chances of getting a replacement from Asurion without paying a deductible? Absolutely ZERO. Not sure why people think they are entitled to things for free...
And they may still have evo's, and they may not, it's pretty much week to week. If they don't have evo's you will likely get an evo 3d.

I pay for the insurance every month. I remember once time i dropped my phone and the screen cracked. I brought it to sprint and they said they will fix it....I waited there for 20 minutes and they came back out with a new phone for me and said it will cost 30 bucks, i paid cashed and i didnt get any sort of reciept or anything. very odd, but what ever.
In the summer i dropped my phone again and cracked the screen. I had to go thru aurison and had to pay 100 bucks and send in my old phone. Although i paid 100 bucks, its better than paying 500 for a brand new phone!
I think its a little odd how sprint does its insurance. My mom had an issue where her phone wouldn't connect to wifi and sprint made her go thru aurison and pay 100 bucks. kinda dumb.

Warrior 3000 said:
I pay for the insurance every month. I remember once time i dropped my phone and the screen cracked. I brought it to sprint and they said they will fix it....I waited there for 20 minutes and they came back out with a new phone for me and said it will cost 30 bucks, i paid cashed and i didnt get any sort of reciept or anything. very odd, but what ever.
In the summer i dropped my phone again and cracked the screen. I had to go thru aurison and had to pay 100 bucks and send in my old phone. Although i paid 100 bucks, its better than paying 500 for a brand new phone!
I think its a little odd how sprint does its insurance. My mom had an issue where her phone wouldn't connect to wifi and sprint made her go thru aurison and pay 100 bucks. kinda dumb.
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I think the time you only paid $30 bucks, the guy pocketed that cash. Neither Sprint nor Asurion saw any part of that, but who cares, he fixed your phone and it cost you less than Asurion would have charged you.
I know guys at stores who do that stuff all the time. The no receipt is a dead giveaway.

Was about to say the same. I have had sprint replace the screen numerous times in the last 17mo. Never cost me a dime. Nor did the camera lens or speaker or bezel replacements they have performed in-store. I think you got hosed. I'd go ask for a refund if I were you, but alas, no receipt was given (first clue)
Sent from my PC36100 using xda premium

My wife replaced her phone just a little while ago through asurion, they sent her a Evo Design. She likes it, I would be pissed. So it looks like they might be out of EVO's. Now, I'm sure there will be 3 or 4 people saying "Oh I just got an EVO from them" cause that's the way the internet works. All I'm saying is, that's what happened to me.
I also heard that you can find new Evo's for as cheap as $50. I didn't look, that's just what my coworker told me from the last time he went to the Sprint store.

sitlet said:
Insurance is not through sprint, it's through asurion. Sprint only deals with warranty claims, and since the damage on your phone is physical damage, your warranty is void, so you have to go through insurance.
And the chances of getting a replacement from Asurion without paying a deductible? Absolutely ZERO. Not sure why people think they are entitled to things for free...
And they may still have evo's, and they may not, it's pretty much week to week. If they don't have evo's you will likely get an evo 3d.
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Entitled for free? WE PAY for the fraud of a TEP program. Besides, Ive had my local Sprint store replace a phone ON THE SPOT.

Animus_3.0 said:
I think the time you only paid $30 bucks, the guy pocketed that cash. Neither Sprint nor Asurion saw any part of that, but who cares, he fixed your phone and it cost you less than Asurion would have charged you.
I know guys at stores who do that stuff all the time. The no receipt is a dead giveaway.
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Yeah i kind of figuared that when he said it will cost 30 bucks and i handed him my debit card and he said "cash only"

Has anyone had any experience with Best Buy's insurance plan?

cobmojo said:
Has anyone had any experience with Best Buy's insurance plan?
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They take your phone and are phoneless for x amount of days
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So my wife cracked her screen. So should I take it to a local store to see if they will fix it or just pay for the $100 from Asurion? Do you think they still have the Evo still in stock or do you think they will send her an Evo 3D? Just trying to see if anyone has sent one in lately basically.

doeboy711 said:
So my wife cracked her screen. So should I take it to a local store to see if they will fix it or just pay for the $100 from Asurion? Do you think they still have the Evo still in stock or do you think they will send her an Evo 3D? Just trying to see if anyone has sent one in lately basically.
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Is say take.it in or call and ask...as far as having a EVO I'm sure asurion has it but hard to say
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I had to get mine replaced due to a cracked screen in March,Sprint Corp Store said they won't do screen replacements any more,had to go thru Asurion.
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cobmojo said:
Has anyone had any experience with Best Buy's insurance plan?
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It's not that bad actually... No deductible, you can get a loaner phone... So if you can deal with an LG Optimus or the like for a few days... Its okay. Only caveats are no total immersion coverage... no coverage for theft or loss. If it's a warranty issue they still handle it the same. I took my design in because it went swimming in the toilet. It was operational but I didn't want a toilet phone... so I told them I spilled a beverage on it. Only problem was they didn't take out the sim card, as it's a world phone, and the replacement didn't have one. So i went to the sprint store and they gave me a new one.
I figured I've never lost a phone or had it stolen and I've broken screens on EVERY phone I've had... So i like the zero deductible.
Sent from my PH44100 using XDA

scottspa74 said:
Was about to say the same. I have had sprint replace the screen numerous times in the last 17mo. Never cost me a dime. Nor did the camera lens or speaker or bezel replacements they have performed in-store. I think you got hosed. I'd go ask for a refund if I were you, but alas, no receipt was given (first clue)
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I've had the same experience, I've had TEP since the day I bought my phone in Aug. of '10. In April of last year I dropped the Evo onto a tile floor and the screen shattered like a spider web, terrible. I took the phone to a non-corporate Sprint store/repair shop and when they looked up info on their computer the young lady said, "Oh, no charge, you have TEP". An hour later I had my phone back with a new screen. I was given a receipt that showed I had insurance and under charges it said: $0.00.
In Jan. of this year my phone had another broken screen and again I took it to the non-corporate owned Sprint sales/repair store and again they installed a new screen, gave me a receipt that had charges: $0.00. I was very pleased with Sprint and the repair station.
On Thursday my phone was in a leather clip on case hooked to my pants pocket when the case with phone in it fell to the floor. I picked it up and saw there was a single, diagonal break-line in the lower half of the screen. The non-corporate store I had used two times before had closed so I went to the Corp. store where I make all my phone purchases. (Sprint customer for over 13 years now) The "salesman" looked at the phone and told me, "We can fix it, pay us $100 and the screen will be replaced". I explained to him about the two times before the screen had been broken and it was fixed under TEP for NO CHARGE. He acted like I was an idiot and told me Sprint has NEVER replaced broken screens without charging $100. I again informed him of the two times mine had been replaced and he acted like he didn't believe me then told me if it had been fixed for no charge the people screwed up. I called a Manager over and related the story to him, his only answer was to show me a brochure saying that Asurion charges $100 to replace screens with large breaks in them. (as an aside: what in the hell difference does it make if the screen has a 1/2" break in the center of a screen or a 3"? The screen has to be replaced either way)
I left that Sprint store and drove to a corporate repair/sales store. The guy at the desk gave me the same spiel, "Sprint has always charged $100 to replace a screen". By this time I was getting angry, I held my temper and told him when I get this straightened out I'd drop in to inform him how things work. Today I researched and found there is a single non-corporate owned Sprint repair center in this city. They are closed today but I'm going there tomorrow to see if they will work with me.
What bothers me deeply is you, Scottspa74 have had the same experience I have several times. The broken screen is replaced with no charge. I read on this forum and the Sprint Users forum over and over again, "Sprint charges $100 to replace a screen under TEP-Asurion, always been that way, read the brochure and you'll see". What I DO know just as you DO is that we've had screens replaced several times with no charge. There was no crooked deal where we were asked to pay cash and given no receipt. Both times I received a printed out receipt giving all my Sprint info that showed I had insurance, and the charges were $0.00. I learned about the "no charge" policy either on XDA or SprintUsers last year so other people besides the 2 of us have replaced for no charge.
If I seem frustrated I am. What's worse is Radio Shack had the Evo4G LTE on sale through Saturday for $100 and I had made up my mind to get one and give up my all time favorite phone, the Evo4G. Now I'm waiting as I've got to fix the Evo OG so I can sell it.
If you or anyone has any ideas please pass them on. As I said, I'm going to the privately owned repair store tomorrow if at all possible.
Thanks,
D

The only problem I see with bringing it in to a sprint store is you have to unroot, or go to a stock, but that all depends on who's fixing your phone
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jrollercoasters said:
The only problem I see with bringing it in to a sprint store is you have to unroot, or go to a stock, but that all depends on who's fixing your phone
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If you were replying to me: The two times I took my rooted phone into a contracted Sprint repair shop they complimented me on my ROM and asked which one it was, so no problem there. When my screen become unresponsive in May I unrooted the EVO and installed the HTC Rom before taking it into the corporate store. The phone was exchanged with no charge as I said earlier. It was a malfunction of the phone hardware/screen and not a shattered screen problem.
best,
DC

It's 3$ for a digitizer on Amazon you can fix it yourself if you ever crack your screen