Database Users

Phone Insurance

So tell me, does anyone have insurance on their "rooted" Nexus one? I'm thinking of getting one for mine, but not sure if T-mobile provides it, or is it a good idea to get it from them, if ever. Coz they don't carry the device.
Any suggestions? Thanks in advance!

I have insurance on my Non-Rooted Nexus. You can get it from t-mobile. But i dont believe you can have insurance one you root the nexus one. I believe it voids the warranty. I may be wrong. Heres some info:
Is PHP (Premium Handset Protection) available for this Nexus One?
Yes, PHP is available for the Nexus One.
How much does PHP Insurance cost?
PHP Insurance is $4.79 per month with a $130 deductible.
How long do I have to add PHP to my account?
To qualify for PHP insurance you must add the insurance to your T-Mobile account within the first 14 days of purchase.
Great News! Asurion’s Premium Handset Protection offered through T-Mobile is available on the Nexus One. For $4.79 per month, customers are protected from loss, theft and damage – even screen damage or water damage. There is a $130 deductible per approved claim, much lower than the full retail of $529. Asurion will replace your Nexus One with . . . a Nexus One. As with most buzz-generating, hot new phones, inventory availability can be an occasional problem. Its not that Asurion doesn’t want to replace your Nexus One with a Nexus One, we do! Should there be a brief inventory problem, Asurion will offer a few different options to affected customers.

I have insurance on my ROOTED phone. You can have it. While it is true that rooting voids your warranty this has nothing to do with insurance. So look at it this way. I have a rooted phone and I loose it. I file a claim as loss is covered under the insurance. How on earth are they going to know it was rooted? Make sense.
The other above info is what I was told.
One thing to note. I had insurance on my G1 that was something like $6 / mo when I transfered that to my N1 it went down to the $5 /mo. This is because T-mobile would extend the warranty on the G1 since it was one of their phones. They don't do that on the N1 since it isn't theirs. That is why it is a little cheaper.
As for how it is replaced since T-mobile doesn't have the Nexus. I was told that the insurance company was getting some for replacements. Until then if you had a claim and they didn't have any you would go directly to Google and order a new one. You would be responsible for the full upfront cost of an unsubsidized phone. They then would cut you a check for the phone minus the $130 deductible. Make Sense.
Oh also a point on the 14 days to activate insurance. This is also true however. Lets say you let the 14 days laps. As long as you haven't rooted your phone (that would have voided the warranty) if it is ever replaced by the manufacturer you then have another 14 days to activate the insurance from the point in time you get the replacement. That is how I got insurance on my G1. I forgot to call back in the 14 days and then couldn't get coverage. Then my home button died, T-mobile replaced it under warranty, I then had them activate the insurance. Also if are under insurance and if you have a replacement under warranty I would be sure to call T-mobile. Since that was likely taken care of directly through Google or HTC they may not know. Of course if you had an insurance claim for say water damage that they tried to deny because the SN didn't match what you originally bought you could say "Oh, did I mention that the water damage happened when it fell off the boat in 300' or water?" I must have written that SN down wrong and what you have on record must be right.
Hope that helps....

as a point of interest, state farm charges me $30 a year for insurance on my nexus one, with ZERO deductible..
that's $2.50 a month folks...
and they don't care if it's rooted, or you used it to hold up your car when you changed your oil.

Thank you for the information I'm goin with state farm.Hahaha.

Hmmm... Called Tmobile, they said my Nexus is currently insured... I made them double and triple check it, but they were positive bout this, I guess my insurance from my G1 is automatically transferred to the N1.
I still thank you for the response guys!

i'd cancel it and get a real policy that costs half and doesn't have a deductible... but that's just me..

Red MacGregor said:
as a point of interest, state farm charges me $30 a year for insurance on my nexus one, with ZERO deductible..
that's $2.50 a month folks...
and they don't care if it's rooted, or you used it to hold up your car when you changed your oil.
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That's good to know and seems like a better way to go!

Oh you were for real? lol I thought you were just kidding, I dont have StateFarm as insurance though. They might not cover it.
Red MacGregor said:
i'd cancel it and get a real policy that costs half and doesn't have a deductible... but that's just me..
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rjhay22 said:
Oh you were for real? lol I thought you were just kidding, I dont have StateFarm as insurance though. They might not cover it.
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call whomever you're using, Farmers, whomever, they likely have a similar policy..
T-Mobile is charging a ridiculous premium for that policy

$4.79 a month is not something I miss.

uansari1 said:
$4.79 a month is not something I miss.
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sure, the difference is only $30 a year... over two years an extra $60 on the price of the phone, unless you include the deductible, and it's an extra $190.. 1/3 of the cost of the original phone..

The original poster should call T-mobile again. As I mentioned in my post that the original insurance that I had on my G1 was more expensive. They may have changed it from the insurance that is something like $7/mo to the one that is about $5 ($4.75 or whatever). I got my phone early on so it is possible they are getting better at automating these things. Everyone was still trying to figure out this new Nexus thing when I got my phone.
I have to call my insurance company anyhow so I am going to ask about phone coverage. I have USAA though not State Farm. Even if they don't offer it I wouldn't switch to State Farm. We are saving $1800 a year and have more coverage and a lower deductible on our house compared to State Farm. My parents are now switching over to USAA. He said they will save $900 a year on their 4 cars/truck.

Asurion Returning Dmg Phone~

Quick question I will try to make the story short i accidently drop'd my evo actually it slipped out of my pocket getting out of my car and hitted the concrete face down, yup completly shattered screen.
I went to sprint to see if i could do something with the 30 days warranty but no luck, instead they helped me file a claim with Asurion, i already recieved the new refurb phone from Asurion (excelent shape) and no screen separation issue like the brand new i had from sprint.
I also recieved a battery with that phone not the original red that comes with the evo, a black one that says htc innovation on the back, i will keep the red one, buut my question is Can i keep both batteries and send my old phone without battery, or will i get charged for this
anyone has experience with asurion and doing this??

When I had blackberry'e I had more batteries and chargers than I would ever need.
Don't quote me but Asurion has never given me any flak over hanging on to batteries, chargers, headphones, pretty much anything but the actual phone.

My family has always kept the batteries. They can't do anything with used batteries, so don't worry about it, the one that is in it is probably a 1500mAh for a touch pro 2, OEM.

You can keep the battery, all they care about is the phone. Batteries are considered expendables. Even a warranty swap through Sprint, all they want is the phone returned.
Consider this as well if you don't believe me: Had you lost the phone, or it was stolen, you would file the claim, still pay the same deductible, and they would still send you the replacement phone and battery.

Yup everyone is right, you can keep the battery. Hopefully that makes your $100 deductible you just paid sting a bit less.

In my last saurian claim the pamphlet said specifically to not return the battery. I think the fact that batteries can catch fire and explode if shorted puts them in a hazardous category and must be declared to the post office and charged accordingly.
That statement is just my thought on the matter. Don't quote me on it's integrity.

donatom3 said:
Yup everyone is right, you can keep the battery. Hopefully that makes your $100 deductible you just paid sting a bit less.
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Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?

Same here I usually keep all accesories n have never .received any question ir a raised eye brow in my direction. Oh and the phone does not cost 200 as far as price goes that's based on retail price. So your only paying a fraction of what the phone costs.

When I filed a claim for my blackberry, I wasn't sure about keeping the battery or not, so I called them and asked. They wanted me to keep the battery. They said that if I sent the battery back with the phone and it would happen to leak/explode/do bad stuff, it would be on them, so they ask people to not send the battery.
The card that came with the new phone should say something on it like "send only the device. Do not send any accessories, i.e. batteries, chargers, cords".

Plancy said:
Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?
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You are paying 1/5th of what the phone costs not half. You paid $200 subsidized for the phone. Break your phone tomorrow go to sprint to buy a replacement and you'll be paying $500.

Plancy said:
Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?
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I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one

mrono said:
I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one
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Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.

Plancy said:
Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.
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Just don't buy any other smart phone, you be in the exact same boat.
Low cell phone prices are only available because they are subsidized by your carrier, which in turn locks you into a contract to get their subsidization back. Minus insurance you will pay full non-subsidized price for any phone with any carrier.

I thought it said on the return envelope not to include the cables, charger, battery, or any of that crap. With that said I have always kept the battery. One word of advise:
Take to the phone to the post office and get a certificate of mailing. This proves you mailed the device just encase the insurance try to claim they never got it. Then it will be between them and the post office. You cannot send it back with tracking because they send it to a PO Box and the phone can't be tracked. NICE I know. My mom sent one back no certificate and they claimed they never got it. My mom is not a thief so it must of got lost. Just like in the song.. I most of got lost.. most of got lost.... anyway you know the song.

danknee said:
Just don't buy any other smart phone, you be in the exact same boat.
Low cell phone prices are only available because they are subsidized by your carrier, which in turn locks you into a contract to get their subsidization back. Minus insurance you will pay full non-subsidized price for any phone with any carrier.
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Family of 5, we've been with Sprint for 11 years, they're not locking me into anything, we're paying low for the plan we have. I started a new line to get this phone, I just hope I can get one without the cosmetic defects.

mrono said:
I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one
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Nope you can get new or refurbished by either insurance or warranty replacment. I've gotten both so I know.
Plancy said:
Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.
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Like I was saying, there is no deductible for manufacturer defects.
You only pay a deductible IF
1. There is physical damage to the phone (cracked screen, you shot it with a gun whatever)
2. Water Damage (Don't take it swimming with you)
3. Loss or Theft
So if the phone stopped working 3 months from now because you have TEP you can walk into a sprint repair center (again it has to be a repair center) go to the counter tell them your problem. They will test it where to see if they can fix it or not, if the problem actually exists, and to make sure it's not because of physical or water damage. Once you meet those requirements they order a replacement phone and if you went early enough in the day you generally will have it the next business day. You will either get a refurbished or brand new phone depending on what's in stock. I have no problems with refurbs they've always looked brand new, of course I agree in the first 30 days you should never get a refurb. All that without a deductible paid.

donatom3 said:
Nope you can get new or refurbished by either insurance or warranty replacment. I've gotten both so I know.
Like I was saying, there is no deductible for manufacturer defects.
You only pay a deductible IF
1. There is physical damage to the phone (cracked screen, you shot it with a gun whatever)
2. Water Damage (Don't take it swimming with you)
3. Loss or Theft
So if the phone stopped working 3 months from now because you have TEP you can walk into a sprint repair center (again it has to be a repair center) go to the counter tell them your problem. They will test it where to see if they can fix it or not, if the problem actually exists, and to make sure it's not because of physical or water damage. Once you meet those requirements they order a replacement phone and if you went early enough in the day you generally will have it the next business day. You will either get a refurbished or brand new phone depending on what's in stock. I have no problems with refurbs they've always looked brand new, of course I agree in the first 30 days you should never get a refurb. All that without a deductible paid.
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Yeah, a refurb phone is fine just as long as it doesn't cost me $100, 0 cosmetic defects would be nice too. I have never handle the phone badly but I noticed scratches on the kickstand, and I have never slid the phone on any surface. Hope this does not void the replacement policy, that would be ridiculous.
I'm new to getting a new phone, I've had only hand me downs(2 of them) up until the Evo.

thanx for all the reply's after reading some tiny letters on the envelope I confirmed that i need to stay with the battery.
anyways yes I didn't like the idea of the insurance paying $7 monthly + 100 deductible, so when i got the phone i did not add the insurance i always threat smart phones like babies to the point that I don't even put my phone, even with the sprint gel skin on hard surfaces without a shirt or whatever i can find.
but yes even if you carry your phone on a bubble accidents can happen and it happened to me sadly, almost cried. I called added the insurance and waited few days and claimed. I didn't care to much holding a cmda phone with a shattered screen so reported the truth phone broke.
I was hoping for a brand new evo, but I am satisfied with the refurb one Its in perfect condition and like i said not even the one i got from radio shack was in this condition because it had screen separation issue.
I am pretty sure this refurnished phones get through a very strict inspection before going out in the market again, and from what i can think of its more rigid than the one on brand new phones lol.
I am pretty sure and believe me i tried almost everything to get a new one with the 30 day guarantee, but not sure maybe is different in the states, but 30 days warranty will only cover manufacturer defects (fabrication) like the screen sep or something like that and maybe it can happen but it will be very hard for a screen get completely shattered for itself, unless maybe battery exploded or something. and still.

thanx zone23 that's a good idea i was wondering about that but didn't knew about mail certificates. I will be doing that tomorrow.

Good news for Sprint insurance holders and non-holders

http://www.talkandroid.com/19013-sp...idForums+(Android+News,+Rumours,+and+Updates)
What will people complain about next when it comes to Sprint?
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Holy ****. Sprint, why are you guys so nice?
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this really is a brilliant strategy

I have a smashed spare EVO (both LCD and Glass is cracked), so according to this I could take it to the Sprint store and get it repaired for $35 WITHOUT insurance? Hmmm... sounds way too good to be true. If it is, I wonder if that still applies if I got the phone via bestbuy.
Edit: Now that I think about it, aren't there TWO different insurance options. I'm guessing you need the the lower one (non-TEP) for this to apply at all.

Wonder if this applies to missing rsa keys, for 4g.
I would think that would fall under software upgrades. Hopefully it does, so i can get 4g back

I currently have insurance on my TP2, but now I'm thinking about removing it for the new phone. NOT having it actually sounds MORE cost-effective, unless serious/water damage occurs.

Phatmans law: Once you cancel the insurance comes the time you need it most.

Oh so sweet

I can confirm this. Im a technician at a corporate store. and we started this the 23rd.
Its quite amazing. But to note, we only repair phones at no charge with TEP or w/o if its 3 parts or less.

Probably trying to head off a class action lawsuit from the reboot issue.

I rarely see the value in TEP. $7/month doesn't sound like a lot of money, but it comes to $84 a year. When my wife lost her Moto Q9c a couple of years ago, I bought her a different Q9c on Craigslist for $75. TEP would have required me to pay a $100 deductible on top of the $7 monthly fee that I would have been paying all along.
My biggest fear with the Evo is breaking the glass or LCD. Now that Sprint offers to replace it for $35, that fear is all but gone. Don't forget that most phones come with a 1 year warranty and Sprint repair centers will do their best to repair warranty issues in the store (they replaced my Touch Pro keyboard for free). If you're a Premier Sprint customer, you're also eligible for annual upgrades. In a year, I expect Sprint will have a fancier dual-core phone available at which point my Evo will become Craigslist or eBay fodder to fund the cost of my upgrade.
TEP might make sense if you're accident prone, absent-minded, or abusive, but for me, well, I'm still taking my chances (knocks on wood).

phatmanxxl said:
Phatmans law: Once you cancel the insurance comes the time you need it most.
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I had tep for months on my touch. I canceled it on a Thursday, Friday morning it locked and wouldn't power up. The only good side is I got my evo as a result
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DirtyShroomz said:
http://www.talkandroid.com/19013-sp...idForums+(Android+News,+Rumours,+and+Updates)
What will people complain about next when it comes to Sprint?
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Great news sprint is just getting better and better

I don't see what all the hype is about because it's the same rip off deal TEP subscribers had to begin with. No matter what's wrong with your phone the crappy Sprint tech's will find a way to say it's water damage or it's user damage to make you pay that $100 insurance charge. Sprint insurance/repair centers are the biggest rip offs around. Now if they said for the people that pay them $7/mo you get no hassle phone exchanges and when the cheaply made usb ports break, you don't force insurance down our throats when you can either fix i or replace the phone for free. ok, off my soap box now but I still don't see any changes worth even announcing

It doesnt count for extreme physical damage, like a shattered/spiderwebbed LCD, or liquid damage, thats what Asurion is for.

nxtech3 said:
It doesnt count for extreme physical damage, like a shattered/spiderwebbed LCD, or liquid damage, thats what Asurion is for.
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What about a broken camera lens cover? Think they'd cover that?

nxtech3 said:
It doesnt count for extreme physical damage, like a shattered/spiderwebbed LCD, or liquid damage, thats what Asurion is for.
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So what's the difference between cracked lcd and shattered one?

samrozzi said:
I can confirm this. Im a technician at a corporate store. and we started this the 23rd.
Its quite amazing. But to note, we only repair phones at no charge with TEP or w/o if its 3 parts or less.
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Click to collapse
so do they repair 4g issue?

samrozzi said:
I can confirm this. Im a technician at a corporate store. and we started this the 23rd.
Its quite amazing. But to note, we only repair phones at no charge with TEP or w/o if its 3 parts or less.
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Click to collapse
Do is cover the repair of shattered/broken LCDs? Or is the other poster correct in saying that it doesn't include excessive damage?

Zomfgawad a carrier actually treating their customers like people instead of stock numbers?!?!? THE NERVE!

[Q] TEP vs ERP

I just picked up two new phones, an evo and an epic, and I was considering getting ERP for each phone. Should I get TEP instead since Sprint changed its repair policy and no longer honors the manufacturer's warranty?

Y do ppl keep saying they don't honor the many warranty?
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Not sure what Sprint does but HTC will obviously honor the warranty. Send it to them and they'll fix it for free as long as its covered under the free one year HTC warranty.

Yeah, send it to them at your own expense, and wait 5-10 business days to get it back.
It also better be in pristine condition, or they won't cover it.
As far as getting TEP vs ERP. If you don't have TEP, it's 35 bucks in store. So based on how often you think you will be in the store for repair or replacement, you should make a decision.

clamknuckle said:
Yeah, send it to them at your own expense, and wait 5-10 business days to get it back.
It also better be in pristine condition, or they won't cover it.
As far as getting TEP vs ERP. If you don't have TEP, it's 35 bucks in store. So based on how often you think you will be in the store for repair or replacement, you should make a decision.
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Yeah, I figured sending it to HTC isn't an option--I can't wait that long. I guess I'll just roll w/ ERP and pay the $35 if I need to. Does anyone know if it's $35 per repair visit or $35 per thing repaired? For example, is it $35 if I get 2 things fixed at once or will it be $70?

sorry but about the warranty is this only with HTC or all the brands? and what is the difference TEP and ERP, I pay $7 at month, what am I paying for?

I sent mine to get repaired (broken digitizer; section of the screen didn't respond to touch) I had the hairline power button crack as well as a bunch of dings on the corners from dropping it. Guy on the phone said it might not be covered because of the hairline crack but it ultimately was. Cost $6 to fedex it to Texas, 6 days later it was on my doorstep with a replaced screen as well as a new black trim piece that had all the dings. If it isn't covered by the warranty they charge you the $35 in addition to repair costs. I only paid shipping on the way out and that was it. 6 days wasn't too bad of a wait, thought it felt like forever.

mylasthope said:
Yeah, I figured sending it to HTC isn't an option--I can't wait that long. I guess I'll just roll w/ ERP and pay the $35 if I need to. Does anyone know if it's $35 per repair visit or $35 per thing repaired? For example, is it $35 if I get 2 things fixed at once or will it be $70?
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It's $35 total. If you had 2 things it's still just $35.

DirtyShroomz said:
Y do ppl keep saying they don't honor the many warranty?
because they used to just service the phone under warranty and issue replacements from the manufacturer right at the store. now u have to go direct to the manufacturer. sprint is only dealing with ERP n TEP.
dmora01 said:
sorry but about the warranty is this only with HTC or all the brands? and what is the difference TEP and ERP, I pay $7 at month, what am I paying for?
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im not certain, but i think ERP is only for repairs. what ur paying for is Total Equipment Protection (TEP) which covers repairs and loss/theft.
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mynigman said:
DirtyShroomz said:
Y do ppl keep saying they don't honor the many warranty?
because they used to just service the phone under warranty and issue replacements from the manufacturer right at the store. now u have to go direct to the manufacturer. sprint is only dealing with ERP n TEP.
im not certain, but i think ERP is only for repairs. what ur paying for is Total Equipment Protection (TEP) which covers repairs and loss/theft.
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Click to collapse
i work for sprint, ERP is ONLY for loss/water damage through asurion, 100 dollar deductible. ESRP is for repair only through sprint, which doesn't cover water damage or loss. each are 4 dollars, but you can get them both for 7 dollars, which is called TEP
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Jeffmon,
If I bought my evo on eBay I am still covered since I have the $7 coverage, right...
Sent from my froyo using the xda app

lllllllllllllllllllllllllllllllllllllllllll

Ive got TEP for 7 dollars....Iver replaced 2 screens and and external speaker in store for nothing. took about 30 min each time. The first screen was from water damage and the second was because I literally used my Evo as a hammer and shattered the screen. They never asked how or why or even flinched in fixing it. Sprint is by far the best customer service Ive encountered in the cell phone world. Ive only been with sprint since the Evo came out.

Hmm, my next question is, how does this affect those of who bought Evos before this policy change and can no longer enroll in TEP, since 30 days have passed?

mylasthope said:
Hmm, my next question is, how does this affect those of who bought Evos before this policy change and can no longer enroll in TEP, since 30 days have passed?
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Get buddy buddy with someone at the sprint store and they can add it to your account.
Right now, I'm getting TEP for $4/mo =).

I wouldn't worry about it - TEP really only covers you for 2 things: 1, an insurance claim - water damage, lost/stolen, physical damage, phone won't power on at all, etc. This didn't change with the new policy, so if you were OK with taking this risk before I assume you're OK with it now. and 2: Repair at the service center (pretty much anything other than what has to go to the insurance company. Sprint will still repair your phone, it's just that there's a $35 flat rate for that now (before it was free in the first year, then $119.99 after that). So you might get stuck with the $35 repair cost, or the new policy might actually save you $84.99 if your phone breaks after the warranty is up. Either way that's cheaper than the $4 / month for ESRP unless you expect your phone to break more than once every 9 months.

I had my Evo replaced from Sprint with no insurance and was not charged a dime.
Because they can't fix software issues......
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rdub4nd said:
Ive got TEP for 7 dollars....Iver replaced 2 screens and and external speaker in store for nothing. took about 30 min each time. The first screen was from water damage and the second was because I literally used my Evo as a hammer and shattered the screen. They never asked how or why or even flinched in fixing it. Sprint is by far the best customer service Ive encountered in the cell phone world. Ive only been with sprint since the Evo came out.
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T-mobile is the best...
I call them and told them my g1 won't turn on,and I tried different battery. They mailed me a replacement and I sent the bad one back no cost to me
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Sprint Total Equipment Protection. Is it a must have?

Hello,
I do not know if I should take the equipment protection that sprint offers. Is this the only option or is there any other ?
Any suggestion/help is appreciated.
Broadcasted From HTC Evo 4G

It just depends on how you are with you phone. Plus it's only $7 I think now? If something does happen to your phone, paying $100 for a replacement is better than paying $500 for a brand new one. Let me tell you though, Asurion sucks. They are one of the most stingy companies I've ever had to deal with, with both my Moment and my Epic.

Yes... worth it. Asurion wasnt a problem to deal with in my opinion when I went swimming with my Pre in my pocket. I had issues with billing amounts and mishaps but excusable in my opinion.

$35 at the sprint store to fix it if you drop it. (Unless you drop it in water I guess)
At $7 a month, you would need to drop your phone more than once every 5 months. If you are careless with your phone, buy the TEP. If you take care of it like I do, the $7 a month is a waste.

dills2214 said:
$35 at the sprint store to fix it if you drop it. (Unless you drop it in water I guess)
At $7 a month, you would need to drop your phone more than once every 5 months. If you are careless with your phone, buy the TEP. If you take care of it like I do, the $7 a month is a waste.
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stuff happens, i recently dropped my evo.
i have TEP and its deffinetly worth it.
if you get it you might never use it, but if you dont get it and something happens, $500 down the drain

I have insurance through Best Buy, 7 a month and it covers pretty much everything except theft. Does TEP cover theft as well?

Berat said:
I have insurance through Best Buy, 7 a month and it covers pretty much everything except theft. Does TEP cover theft as well?
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If its Lost/Stolen you will pay a $100 deductible on top of the 7/month to get a new/refurb EVO.

In the long list of phones I've had over the years, the only ones I've ever had break met their demise in water/beer. So I consider it a must have. Also, after dealing with plenty of customers who didn't get TEP and lost or had their phone swiped, and want to rip my head off when I say a new one is $400-500.. I'd say it's well worth the $7 a month.

Tpe is worth it in my opinion.
I had a motoq 9c before upgrading to the ego and swapped it for wear and tear issues beforehand.
Probably give it to my kid as book reader/mp3 player... any other ideas?
Sent from my PC36100 using XDA App

The cost of a lunch, for a $35 repair, or $100 replacement Pay the $7, well worth every cent.

Berat said:
I have insurance through Best Buy, 7 a month and it covers pretty much everything except theft. Does TEP cover theft as well?
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Best Buy insurance is not 7, it's more like 10. Also, where Sprint can do repairs in house, Best Buy has to ship our phones out for weeks at a time.If I could do it over, I'd get the Sprint TEP.
Sent from my HTC EVO using XDA app

Berat said:
I have insurance through Best Buy, 7 a month and it covers pretty much everything except theft. Does TEP cover theft as well?
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Click to collapse
They don't cover theft and you forgot to mention they don't cover loss either.
Sent from my PC36100 using XDA App

Bestbuy warranty's are a Rip off!

Berat said:
I have insurance through Best Buy, 7 a month and it covers pretty much everything except theft. Does TEP cover theft as well?
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Click to collapse
I had to pay 10 for best buy, 7 was never an option
Sent from my PC36100 using XDA App

Also, I would argue that it depends on how often you upgrade. I usually upgrade once a year, and most phones (I know for a fact HTC's) carry at least a 1 year manufacturer warranty. Won't help you with stuff like water damage, theft or the like, but it will with defects. If you're careful with your phone, the manufacturer warranty is free and should cover you. I got mine replaced for the power button crack and some weird hot spots on my screen, through Sprint, for free.

johnylovejoy said:
stuff happens, i recently dropped my evo.
i have TEP and its deffinetly worth it.
if you get it you might never use it, but if you dont get it and something happens, $500 down the drain
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How is it $500 down the drain?
Take it to your nearest sprint store. $35. Fixed and out the door. Like I said, unless you drop it on a regular basis, I just don't see how it is worth it.

chris66 said:
The cost of a lunch, for a $35 repair, or $100 replacement Pay the $7, well worth every cent.
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Wrong.
$7 TEP - fixed or replaced for free (Minus water damage/board damage)
No TEP - Fixed for $35 at sprint store or $100 for replacement if in several pieces, water damage, etc.
http://forum.xda-developers.com/showthread.php?t=819504&highlight=TEP

chumpysv said:
Best Buy has to ship our phones out for weeks at a time.
Sent from my HTC EVO using XDA app
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Exactly which Bestbuy keeps on a very down low while selling consumers.
Bestbuy geek squad forums have purchasers posting everyday that phone has been out for service over a month and when they received it back repair was crap.
This leaves consumers with bad choices - send it out for service again deal with another long return time or deal with crappy repair.
Oh lets not forget loaner phones , their very scarce and suc.
Bestbuy extended warranty of any type are a scam.

I would say its only worth it if your very rough with your phone (or work in an adverse environment, etc) or plan on keeping it over a year. I went through 9 feature phones in a 3 year period because I was so careless with them (fell in fire, dog chewed one, toilet, beer cup, ran one over, lost etc etc.), and considered the couple bucks worth it. Smart phones? I'm as careful as can be. Dropped my launch day Evo once since release, on carpet from about a foot. When it crapped out for unknown reasons at the end November, I just brought it to Sprint and they replaced on the spot for $35. Saved a little over the TEP and a good amount over BestBuy's blacktie scam.
Apparently they're supposed to send yours in and order a replacement when you warranty replace one, but the rep just asked that I give him a good rating on the review call and gave me a new one. Easy enough. *****ing about driving 30 miles in driving snow to the nearest Sprint store with Evos in stock probably helped. Granted he didnt know I find every excuse possible to rip around in a snow storm, and would have been driving around pulling people out of the ditch anyways.

I have TEP and pay the $7/month.
First, my bottom LED flash stopped working. I walked into the Sprint store, and it was taken care of for free.
A few days later, I lost it while out. $100 and I had a phone 2 days later. And BTW, they're not giving out refurbed EVOs (at least not as of 3 or so weeks ago). My replacement was BNIB. Compared to what it would cost me for a new one, I am a-okay with $7/month.
I'm not someone that drops my phone, and I generally take very good care of my items, but sometimes, stuff (like losing it) happens. It's a gamble, but in the long run, I feel I got my $ worth, and for what the EVOs cost, the $7/month is well worth the peace of mind.
It all boils down to this being a gamble, no different than carrying comp/coll on your car/truck.