So, In December I gave away my EVO, and picked up an Epic 4G Touch. Temporarily, im going back to the EVO (my moms) and plan on selling my E4GT to get as much money as I can for it now. My Epic is in pristine condition. And, its going to suck going back to an EVO, especially a beat up one. I do have full insurance. What are the chances that Sprint replaces it? Buttons stick. Maybe cracked in a few places. Do they still give out EVO's as replacements?
Insurance is not through sprint, it's through asurion. Sprint only deals with warranty claims, and since the damage on your phone is physical damage, your warranty is void, so you have to go through insurance.
And the chances of getting a replacement from Asurion without paying a deductible? Absolutely ZERO. Not sure why people think they are entitled to things for free...
And they may still have evo's, and they may not, it's pretty much week to week. If they don't have evo's you will likely get an evo 3d.
I pay for the insurance every month. I remember once time i dropped my phone and the screen cracked. I brought it to sprint and they said they will fix it....I waited there for 20 minutes and they came back out with a new phone for me and said it will cost 30 bucks, i paid cashed and i didnt get any sort of reciept or anything. very odd, but what ever.
In the summer i dropped my phone again and cracked the screen. I had to go thru aurison and had to pay 100 bucks and send in my old phone. Although i paid 100 bucks, its better than paying 500 for a brand new phone!
I think its a little odd how sprint does its insurance. My mom had an issue where her phone wouldn't connect to wifi and sprint made her go thru aurison and pay 100 bucks. kinda dumb.
Warrior 3000 said:
I pay for the insurance every month. I remember once time i dropped my phone and the screen cracked. I brought it to sprint and they said they will fix it....I waited there for 20 minutes and they came back out with a new phone for me and said it will cost 30 bucks, i paid cashed and i didnt get any sort of reciept or anything. very odd, but what ever.
In the summer i dropped my phone again and cracked the screen. I had to go thru aurison and had to pay 100 bucks and send in my old phone. Although i paid 100 bucks, its better than paying 500 for a brand new phone!
I think its a little odd how sprint does its insurance. My mom had an issue where her phone wouldn't connect to wifi and sprint made her go thru aurison and pay 100 bucks. kinda dumb.
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I think the time you only paid $30 bucks, the guy pocketed that cash. Neither Sprint nor Asurion saw any part of that, but who cares, he fixed your phone and it cost you less than Asurion would have charged you.
I know guys at stores who do that stuff all the time. The no receipt is a dead giveaway.
Was about to say the same. I have had sprint replace the screen numerous times in the last 17mo. Never cost me a dime. Nor did the camera lens or speaker or bezel replacements they have performed in-store. I think you got hosed. I'd go ask for a refund if I were you, but alas, no receipt was given (first clue)
Sent from my PC36100 using xda premium
My wife replaced her phone just a little while ago through asurion, they sent her a Evo Design. She likes it, I would be pissed. So it looks like they might be out of EVO's. Now, I'm sure there will be 3 or 4 people saying "Oh I just got an EVO from them" cause that's the way the internet works. All I'm saying is, that's what happened to me.
I also heard that you can find new Evo's for as cheap as $50. I didn't look, that's just what my coworker told me from the last time he went to the Sprint store.
sitlet said:
Insurance is not through sprint, it's through asurion. Sprint only deals with warranty claims, and since the damage on your phone is physical damage, your warranty is void, so you have to go through insurance.
And the chances of getting a replacement from Asurion without paying a deductible? Absolutely ZERO. Not sure why people think they are entitled to things for free...
And they may still have evo's, and they may not, it's pretty much week to week. If they don't have evo's you will likely get an evo 3d.
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Entitled for free? WE PAY for the fraud of a TEP program. Besides, Ive had my local Sprint store replace a phone ON THE SPOT.
Animus_3.0 said:
I think the time you only paid $30 bucks, the guy pocketed that cash. Neither Sprint nor Asurion saw any part of that, but who cares, he fixed your phone and it cost you less than Asurion would have charged you.
I know guys at stores who do that stuff all the time. The no receipt is a dead giveaway.
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Yeah i kind of figuared that when he said it will cost 30 bucks and i handed him my debit card and he said "cash only"
Has anyone had any experience with Best Buy's insurance plan?
cobmojo said:
Has anyone had any experience with Best Buy's insurance plan?
Click to expand...
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They take your phone and are phoneless for x amount of days
Sent from my PC36100 using xda premium
So my wife cracked her screen. So should I take it to a local store to see if they will fix it or just pay for the $100 from Asurion? Do you think they still have the Evo still in stock or do you think they will send her an Evo 3D? Just trying to see if anyone has sent one in lately basically.
doeboy711 said:
So my wife cracked her screen. So should I take it to a local store to see if they will fix it or just pay for the $100 from Asurion? Do you think they still have the Evo still in stock or do you think they will send her an Evo 3D? Just trying to see if anyone has sent one in lately basically.
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Is say take.it in or call and ask...as far as having a EVO I'm sure asurion has it but hard to say
Sent from my PG86100 using xda premium
I had to get mine replaced due to a cracked screen in March,Sprint Corp Store said they won't do screen replacements any more,had to go thru Asurion.
Sent from my PC36100 using XDA
cobmojo said:
Has anyone had any experience with Best Buy's insurance plan?
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Click to collapse
It's not that bad actually... No deductible, you can get a loaner phone... So if you can deal with an LG Optimus or the like for a few days... Its okay. Only caveats are no total immersion coverage... no coverage for theft or loss. If it's a warranty issue they still handle it the same. I took my design in because it went swimming in the toilet. It was operational but I didn't want a toilet phone... so I told them I spilled a beverage on it. Only problem was they didn't take out the sim card, as it's a world phone, and the replacement didn't have one. So i went to the sprint store and they gave me a new one.
I figured I've never lost a phone or had it stolen and I've broken screens on EVERY phone I've had... So i like the zero deductible.
Sent from my PH44100 using XDA
scottspa74 said:
Was about to say the same. I have had sprint replace the screen numerous times in the last 17mo. Never cost me a dime. Nor did the camera lens or speaker or bezel replacements they have performed in-store. I think you got hosed. I'd go ask for a refund if I were you, but alas, no receipt was given (first clue)
Sent from my PC36100 using xda premium
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I've had the same experience, I've had TEP since the day I bought my phone in Aug. of '10. In April of last year I dropped the Evo onto a tile floor and the screen shattered like a spider web, terrible. I took the phone to a non-corporate Sprint store/repair shop and when they looked up info on their computer the young lady said, "Oh, no charge, you have TEP". An hour later I had my phone back with a new screen. I was given a receipt that showed I had insurance and under charges it said: $0.00.
In Jan. of this year my phone had another broken screen and again I took it to the non-corporate owned Sprint sales/repair store and again they installed a new screen, gave me a receipt that had charges: $0.00. I was very pleased with Sprint and the repair station.
On Thursday my phone was in a leather clip on case hooked to my pants pocket when the case with phone in it fell to the floor. I picked it up and saw there was a single, diagonal break-line in the lower half of the screen. The non-corporate store I had used two times before had closed so I went to the Corp. store where I make all my phone purchases. (Sprint customer for over 13 years now) The "salesman" looked at the phone and told me, "We can fix it, pay us $100 and the screen will be replaced". I explained to him about the two times before the screen had been broken and it was fixed under TEP for NO CHARGE. He acted like I was an idiot and told me Sprint has NEVER replaced broken screens without charging $100. I again informed him of the two times mine had been replaced and he acted like he didn't believe me then told me if it had been fixed for no charge the people screwed up. I called a Manager over and related the story to him, his only answer was to show me a brochure saying that Asurion charges $100 to replace screens with large breaks in them. (as an aside: what in the hell difference does it make if the screen has a 1/2" break in the center of a screen or a 3"? The screen has to be replaced either way)
I left that Sprint store and drove to a corporate repair/sales store. The guy at the desk gave me the same spiel, "Sprint has always charged $100 to replace a screen". By this time I was getting angry, I held my temper and told him when I get this straightened out I'd drop in to inform him how things work. Today I researched and found there is a single non-corporate owned Sprint repair center in this city. They are closed today but I'm going there tomorrow to see if they will work with me.
What bothers me deeply is you, Scottspa74 have had the same experience I have several times. The broken screen is replaced with no charge. I read on this forum and the Sprint Users forum over and over again, "Sprint charges $100 to replace a screen under TEP-Asurion, always been that way, read the brochure and you'll see". What I DO know just as you DO is that we've had screens replaced several times with no charge. There was no crooked deal where we were asked to pay cash and given no receipt. Both times I received a printed out receipt giving all my Sprint info that showed I had insurance, and the charges were $0.00. I learned about the "no charge" policy either on XDA or SprintUsers last year so other people besides the 2 of us have replaced for no charge.
If I seem frustrated I am. What's worse is Radio Shack had the Evo4G LTE on sale through Saturday for $100 and I had made up my mind to get one and give up my all time favorite phone, the Evo4G. Now I'm waiting as I've got to fix the Evo OG so I can sell it.
If you or anyone has any ideas please pass them on. As I said, I'm going to the privately owned repair store tomorrow if at all possible.
Thanks,
D
The only problem I see with bringing it in to a sprint store is you have to unroot, or go to a stock, but that all depends on who's fixing your phone
Sent from my PC36100 using xda premium
jrollercoasters said:
The only problem I see with bringing it in to a sprint store is you have to unroot, or go to a stock, but that all depends on who's fixing your phone
Sent from my PC36100 using xda premium
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If you were replying to me: The two times I took my rooted phone into a contracted Sprint repair shop they complimented me on my ROM and asked which one it was, so no problem there. When my screen become unresponsive in May I unrooted the EVO and installed the HTC Rom before taking it into the corporate store. The phone was exchanged with no charge as I said earlier. It was a malfunction of the phone hardware/screen and not a shattered screen problem.
best,
DC
It's 3$ for a digitizer on Amazon you can fix it yourself if you ever crack your screen
Related
Hello all
I have three days left to decide if I want to add insurance to my Evo. I am debating whether or not it is actually worth it.
I am not concerned with damaging the phone myself. I have had 8+ smart phones, and I haven't lost / broken / soaked any of them. The only reason I would be considering the insurance is for hardware defects. Based on experiences with my friends' Evo's, the two main things I am concerned about are
a) a future loose / malfunctioning charger port
b) blown earpiece speaker
For these two things, I am guessing that the 1-year warranty will cover them, correct? If so, how does that process work? Do I have to deal with HTC directly, or can I get all my exchanges, repairs, etc. handled at a Sprint store?
Thanks in advance.
I would just do it personally, just for piece of mind... Its not like its a crazy amount of money. You know how Sprint can get sometimes, what if your phone gets messed up and then they start giving you the run around? I would do it but to each his own, best of luck in whatever you choose to do.
oreoOozZz said:
I would just do it personally, just for piece of mind... Its not like its a crazy amount of money.
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...and thats how they reel u in. I did the insurance thing with my Touch Pro until I realized how big of a waste it was (thought it was only $50 deduct). I've never had an opportunity to use insurance and look at all those months of $7 I would have wasted. You'll be able to get NIB Evos off eBay for around $300 before too long.
Sent from my Evo...
awenthol said:
...and thats how they reel u in. I did the insurance thing with my Touch Pro until I realized how big of a waste it was (thought it was only $50 deduct). I've never had an opportunity to use insurance and look at all those months of $7 I would have wasted. You'll be able to get NIB Evos off eBay for around $300 before too long.
Sent from my Evo...
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300-100=200 / 7 = 29 months of insurance. I would go for the insurance for two years or until I'm eligible for another phone.
Why was I able to replace my g1 three times with no insurance?
Well because htc includes one year warranty. So when ever I had a defect or the phone does not turn on tmibile just makes sure no water damage and I get my replacement.
Does the evo not have the same warranty from htc?
Sent from my PC36100 using XDA App
my wife and I don't carry insurance on our evo's. its a gamble that I'm willing to take.I'm covered within the first year warantee and after that, the phone is old to me anyways...her charger port came loose and we took it to a service center and they replaced it with a new phone. They said the charger port was a known issue and sprint honored the replacement. worse case scenario,i would've went directly through htc
So as long as you don't dip your phone in the toilet or run it over with your car, no need for insurance.
Sent from my PC36100 using XDA App
Ohhhh. And if they give me a hard time about any exchange I'll just call and make a corporate complaint.
Sent from my PC36100 using XDA App
Thanks for your input everyone.
I think I'm going to be dropping the insurance. I think that because my bill us over $69.99/month, I am eligible for an upgrade every 12 months, which will coincide nicely with the 1 year manufacturer warranty...
I'm somewhat new to Sprint, but I've noticed that with my other phones on my plan when there is a problem they always jump to insurance over warranty.
I've had 2* Samsung Moments have their USB ports go bad. First time they used warranty, second time they wanted me to use Insurance, but got the phone support to use warranty.
Another samsung moment the screen was shutting off on its own and they said there was something wrong with the ribbon on the inside of the phone and said it was physical damage and to use insurance to replace. How can it be physical damage on the inside?????
Every time they said to use insurance was in store, over the phone they use warranty.
Does anybody here have Best Buy insurance on their phone? I have it and was wondering if it as great as i here. They tell me if the phone breaks for any reason they replace it no question.
david279 said:
Does anybody here have Best Buy insurance on their phone? I have it and was wondering if it as great as i here. They tell me if the phone breaks for any reason they replace it no question.
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Best Buy would lie to its momma to sell her black tie insurance. I bought it for a game system several years ago and found out the hard way that they do ask questions. I got it replaced but it took a few hours for my blood pressure to come back down..
nebenezer said:
Best Buy would lie to its momma to sell her black tie insurance. I bought it for a game system several years ago and found out the hard way that they do ask questions. I got it replaced but it took a few hours for my blood pressure to come back down..
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Click to collapse
Um figured something like that.
david279 said:
Um figured something like that.
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lol, ymmv
this was almost 9 years ago. I was a much bigger jerk back then so I'm sure my demeanor was a factor in the exchange..
Most people will complain about Bestbuys phone insurance, but I prefer it. I had the Hero, got it wet, it died, and they sent it out to be repaired. After a month (yes, took forever, but I did have a loaner from bestbuy during the time) they said it couldn't be fixed. Got store credit for the cost (retail, so $599.99 + tax), to get another Hero. I just got the Evo instead. They had no problem with it, since I was buying without upgrade or anything.
If it had been sprint they would have tossed me to asurion, and I would have paid $100...and still had the Hero.
as it stands, right now any warranty issues can be handled by Sprints S&R centers with or without Sprints ESRP or TEP plans. heard through the grapevine though that come October, customers that dont have ESPR or TEP will have to go through the Manufacturer for warranty, which the Manuf. wants you to ship the phone to them, they will determine if its covered or not, then send the phone back either fixed, replaced or the way you send it to them.
I keep the insurance on it. When I got my Tour last year, there was a glitch in the system for a couple of days. I got the $7TEP for $3 on both my and my wife's phone. =)
nxtech3 said:
as it stands, right now any warranty issues can be handled by Sprints S&R centers with or without Sprints ESRP or TEP plans. heard through the grapevine though that come October, customers that dont have ESPR or TEP will have to go through the Manufacturer for warranty, which the Manuf. wants you to ship the phone to them, they will determine if its covered or not, then send the phone back either fixed, replaced or the way you send it to them.
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Warranty goes through manu, not Sprint or any agent, don't know where you heard that from.
I don't know what makes anybody think they are entitled to a "new" phone and not refurb after months of wear/tear and something happening to the phone. Nothing on this planet lasts forever and phones are not meant to last more than a year (haven't you figured that out already by the ONE YEAR MANUFACTURERS warranty?)
Just like any other insurance on the planet, anytime you make a claim you must pay a deductible, car insurance, health insurance, phone insurance, ANY insurance. If you don't pay a deductible I guarantee you, you are paying more monthly than the insurance that does have a deductible. Now, it all comes down to how much of a gamble you want to pay. $7 a month + $100/$50 deductible through Sprint which in worst case scenario (11 months) you ended up paying $177/$127 but covers lost/stolen, physical damage, water damage, etc. Or $10 a month which after 11 months is $111 but doesn't cover lost/stolen and water damage in which case, you're now screwed. Me personally? I don't use insurance, I take good care of my ****
DirtyShroomz said:
Warranty goes through manu, not Sprint or any agent, don't know where you heard that from.
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Click to collapse
Sprint has covered any and all warrenty claims I have thrown to them at no extra cost. The shipping label says Sprint, not HTC.
We charge the manufacturer whenever we do service or replacement through warranty at our store so both of you win lol
Sent from my PC36100 using XDA App
Just got my Epic last Monday and I ALREADY (super clumsy move) dropped it and the screen cracked on Sunday. Went to the Sprint store today and they replaced my screen for free (I do have insurance though and pay the monthly $7). This is the 2nd time I've broken a screen with them in the past 6 months or so (broke my Moment screen too, which they also fixed for free). Just wanted to let everyone know that if you break your screen, and they have available replacements & you have insurance, they'll do it for free.
I believe if you don't have insurance they will replace it for 35$. Maybe someone here can confirm first hand but that's what a local sprint store charged a co worker when he shattered his evo then broke the lcd trying to replace the glass himself.
Sent from my SPH-D700 using XDA App
Does anyone know if you can just buy the insurance whenever? I've had my phone for a little bit and I want to buy it, but my parents keep saying that they'll [Sprint] never let me do it =/.
iamchocho said:
I believe if you don't have insurance they will replace it for 35$. Maybe someone here can confirm first hand but that's what a local sprint store charged a co worker when he shattered his evo then broke the lcd trying to replace the glass himself.
Sent from my SPH-D700 using XDA App
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Yes; if you don't have insurance, they wil replace it for $35, and if it breaks again within 30 days of the first replacement, it is free.
After bricking my Epic twice...I can definitely confirm this lol.
Hasseo said:
Does anyone know if you can just buy the insurance whenever? I've had my phone for a little bit and I want to buy it, but my parents keep saying that they'll [Sprint] never let me do it =/.
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Click to collapse
I think you have to put it on your phone before your 30 days are up. After that I don't think you can.
Sent from my Evo Killer!!!
Hasseo said:
Does anyone know if you can just buy the insurance whenever? I've had my phone for a little bit and I want to buy it, but my parents keep saying that they'll [Sprint] never let me do it =/.
Click to expand...
Click to collapse
If you have a best buy near you..just go with their insurance. It's 10 a month instead of 7; but you don't pay a premium when you have to make a claim. And they cover EVERYTHING except lost/stolen.
Just dial *2 for customer service and ask if you can add the insurance. I wouldn't see why they wouldn't want to collect an extra $7/month, though I'm sure they have a waiting period for a claim to be considered legit if you add it after the initial 30 days from phone purchase.
They will add insurance at anytime, the only rule is that it wont activate until you make a call from the insured phone to make sure you don't break/lose it then add insurance
I second the best buy recommendation. Although it can take a little time for the replacement, if your phone is deemed beyond repairable they give you in store credit for a new phone. My "hero" mysteriously developed a 45 degree bend in the middle, and they gave me credit that I put to an Epic. Best move ever.
XtaC318 said:
If you have a best buy near you..just go with their insurance. It's 10 a month instead of 7; but you don't pay a premium when you have to make a claim. And they cover EVERYTHING except lost/stolen.
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Click to collapse
Except that their turnaround time is horrendous. Expect to wait up to 30days...
Hasseo said:
Does anyone know if you can just buy the insurance whenever? I've had my phone for a little bit and I want to buy it, but my parents keep saying that they'll [Sprint] never let me do it =/.
Click to expand...
Click to collapse
You have to add it within 30 days of activating the phone. If it's been past 30 days, you can activate another phone, then reactivate your Epic, and add the insurance to your Epic.
TWO515TY said:
You have to add it within 30 days of activating the phone. If it's been past 30 days, you can activate another phone, then reactivate your Epic, and add the insurance to your Epic.
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Click to collapse
being a sprint tech support rep i can tell you that your method is correct, however if the device you activated was activated before it will show the original activation date, alot of tech reps got fired for fraud trying to help customers out, they would activate an old device, add insurance, then switch to the new device. sprint caught us trying to help people and started marking it fraud.... so we had to stop, which sucks when the cust is cool and we cant do anything to help him/her.
and if you do not have TEP(insurance) ERP(just replacment inusrrance, or ESRP(just servicing the device in store no replacement insurance) there is a $35 charge, use to be $120 but changed about 2 months ago near christmas... also if you dont want to pay the $7 a month switch to one of the other plans and pay3-4 depending which you choose, forgot which is which... and at any time you can switch to TEP with no problem and even help a sprint rep(that helped you) out with a "sale"
XtaC318 said:
If you have a best buy near you..just go with their insurance. It's 10 a month instead of 7; but you don't pay a premium when you have to make a claim. And they cover EVERYTHING except lost/stolen.
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Click to collapse
Except then you don't have your phone for a minimum of 2 weeks lol.
063_XOBX said:
They will add insurance at anytime, the only rule is that it wont activate until you make a call from the insured phone to make sure you don't break/lose it then add insurance
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Click to collapse
They might have changed this but in the past they would let you put insurance on it but then you couldn't immediately make a claim. I think you have to wait either 14 or 30 days. This was so you didn't break it and then expect to add it and immediately get your broke phone fixed.
Hasseo said:
Does anyone know if you can just buy the insurance whenever? I've had my phone for a little bit and I want to buy it, but my parents keep saying that they'll [Sprint] never let me do it =/.
Click to expand...
Click to collapse
But mom i want it!!! I want it now! ::Start tantrum here:::::
Pvt WhoOkid said:
But mom i want it!!! I want it now! ::Start tantrum here:::::
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I see the term "insurance" tossed around a lot when really what the poster means is the service and repair plan.
TEP is made up of both Insurance through Assurion, and the service and repair plan. Assurion replaces phones if you damage it beyond the level a repair center will handle, such as liquid damage, or board level damage. They also cover lost devices as well.
The Equipment Service and Repair plan is a service plan that gets you free service on the device in the store, including and up to replacing the phone with another if they can't fix it, and it's not liquid or board level damaged (go with the above if so)
Both plans cost four dollars each, or, if you have both you pay 7. If you just had the Insurance.. I.E. Assurion, a store is not going to work on your phone for free, and if you just have the service plan, you're not going to get a replacement for a lost phone or one you dumped into the toilet from Assurion.
Currently just the four dollar a month service and equipment replacement plan will get you new screens or whatever else you need as long as it's not liquid, board level damage, broken in half, whatever. If a store orders you another phone, that's not insurance, they did so because they couldn't fix it.
Hmmm... well. Thank you for all of your replies! You all are a big help.
At the Best Buy suggestion... no. I cannot stand Geek Squad. The corporate system there is terrible.
I'll probably just end up calling Sprint this weekend and asking if I can add it. It's been more than 30 days, but it's worth a shot.
Sent from the Epic that bites.
So i'm finally returning my EVO to best buy today. I've had the broken screen around the edges and hear stuff moving around in there.
I've been dealing with it for almost 6 months and decided instead of flashing the new kingdom port, I'll just return it and wait for the ROM to finalize.
So the question I have is:
When I called BB this morning about the warranty they said I have 2 options.
I could get my phone repaired and it could take up to 30 days before I see it back (I will be dying on the inside!) or I could get a "Like new" refurbished one in 4 business days.
Anyone have any experience with either of the two with them?
Should be fine with a refurbished, i wouldn't wait 30 days without an Evo, even if they paid me
NewZJ said:
Should be fine with a refurbished, i wouldn't wait 30 days without an Evo, even if they paid me
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I know this is going to be hell for me
My fear is with previous refurb experience there will be other flaws when I get it.....
my experience with refurbs, has been good.
IMO, a refurb is probably better then new since its been repaired, and inspected for functionality, rather then being boxed up coming off an assembly line.
Chuki82 said:
my experience with refurbs, has been good.
IMO, a refurb is probably better then new since its been repaired, and inspected for functionality, rather then being boxed up coming off an assembly line.
Click to expand...
Click to collapse
While very true, cosmetically they're usually not up there.
well i returned it. they gave me the transform as a loaner. I opted for the replacement instead of the repair. This is going to be a long week. How I will miss her!
They have recently changed their service method:
1) get repaired wait the FULL 30 days! (old method)
2) Rapid Exchange: get refurb in less than 2 weeks (usually takes a few days)
You still have no lemon coverage. After 3 valid repairs/refurbs, if you still have an issue with your phone, then you get credit towards a new phone with similar specs. If you wants something more expensive (from evo to epic) then you pay the diff. You also have to pay for another svc plan as your old one gets fulfilled.
1. Get insurance on your next phone through Sprint... they've REPLACED not repaired my evo at least ten times and iI haven't had to pay even a cent.
2. My experience with returns has been bad, notably the last two I've had one of them had a broken vibrate motor... it wouldn't vibrate until I hit the phone and the other had a burn in mark on the screen due to the previous owner overclocking.
My opinion, find out if you can skip those 30 days and turn then into 4 business days... make sure you get a new phon
Sent from my PC36100 using XDA App
Yeah the Best Buy insurance may *seem* better, but it's actually not.
I tell customers all the time that come from Best Buy, Sprint TEP is actually the better deal. 1. It's cheaper 2. We have faster turn around times. If we repair a device, it takes about an hour to do so. If we exchange a device, it's overnighted. It'll arrive the very next day (save for weekends) if ordered before 3:30pm.
If you have the Sprint TEP, there's no charge for a repair or exchange. If you don't, it's $35 to cover the costs that are normally paid by TEP. If something happens to the device within 30 days, you just have to bring it back in and won't be charged the $35 again, which is also time for you to add TEP.
Sunsparc said:
Yeah the Best Buy insurance may *seem* better, but it's actually not.
I tell customers all the time that come from Best Buy, Sprint TEP is actually the better deal. 1. It's cheaper 2. We have faster turn around times. If we repair a device, it takes about an hour to do so. If we exchange a device, it's overnighted. It'll arrive the very next day (save for weekends) if ordered before 3:30pm.
If you have the Sprint TEP, there's no charge for a repair or exchange. If you don't, it's $35 to cover the costs that are normally paid by TEP. If something happens to the device within 30 days, you just have to bring it back in and won't be charged the $35 again, which is also time for you to add TEP.
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You forgot: TEP covers theft/loss.
Sunsparc said:
Yeah the Best Buy insurance may *seem* better, but it's actually not.
I tell customers all the time that come from Best Buy, Sprint TEP is actually the better deal. 1. It's cheaper 2. We have faster turn around times. If we repair a device, it takes about an hour to do so. If we exchange a device, it's overnighted. It'll arrive the very next day (save for weekends) if ordered before 3:30pm.
If you have the Sprint TEP, there's no charge for a repair or exchange. If you don't, it's $35 to cover the costs that are normally paid by TEP. If something happens to the device within 30 days, you just have to bring it back in and won't be charged the $35 again, which is also time for you to add TEP.
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what about the $125 deductible for smart phones? or is that gone all together?
Since there is no deductible with BB, that is what sold me. Sprint charged me $125 to replace my piece of crap Centro, Sent me 6 refurbs, all broken in some way.
Been Burned a bunch so thats what also sold me.
dcmasta said:
what about the $125 deductible for smart phones? or is that gone all together?
Since there is no deductible with BB, that is what sold me. Sprint charged me $125 to replace my piece of crap Centro, Sent me 6 refurbs, all broken in some way.
Been Burned a bunch so thats what also sold me.
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Sprint charges 100
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I recently wet my evo, (dropped in the toilet), took it to bb and they gave me a loaner phone while it was sent for repairs...9 days later they tell me the phone was trashed and gave me a new one... Sold me because I was told sprint charges a deductible.
jj972 said:
I recently wet my evo, (dropped in the toilet), took it to bb and they gave me a loaner phone while it was sent for repairs...9 days later they tell me the phone was trashed and gave me a new one... Sold me because I was told sprint charges a deductible.
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That's rare
Sent from my PC36100 using XDA App
Hey epic community,
So today, I dropped my phone abt a foot and it landed flat on concrete. To keep it short, it resulted in a spider crack that spans from top left corner diagonally down to bottom right.
I do not have any insurance on this phone.
I asked around to see how much it would cost to fix this and a store worker told me $65 dollars to just replace it for another phone(the worker didn't guarantee it would be a new one.. said may be a refurbished unit).
The worker also said he would give me 30 days to replace it if it is defective in any way.
Does this sound legit to you guys?
Just sounds too good to be true. $65 dollars for a $500+ phone.
Where does this "worker" work? lol
And it's no longer a $500 phone, you can get them cheaper now.
You should check with Sprint, I saw an offer online that they were allowing customers to add TEP to their account and device for a short time. I don't recall the timeline on that offer though.
nikon120 said:
Where does this "worker" work? lol
And it's no longer a $500 phone, you can get them cheaper now.
You should check with Sprint, I saw an offer online that they were allowing customers to add TEP to their account and device for a short time. I don't recall the timeline on that offer though.
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Its $100 for a replcement, refurbished or not. With full TEP
Posted by Mr. Z's Epic 4G.
nikon120 said:
Where does this "worker" work? lol
And it's no longer a $500 phone, you can get them cheaper now.
You should check with Sprint, I saw an offer online that they were allowing customers to add TEP to their account and device for a short time. I don't recall the timeline on that offer though.
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I recall an insert in my Sprint bill saying open enrollment was for the month of August. I think this link has more information. http://newsroom.sprint.com/article_display.cfm?article_id=1995
Apparent;y you can enroll here. http://www.tepenroll.com/
They say your phone must be functioning & in your possession. No broken or lost phones, I guess.
zanderman112 said:
Its $100 for a replcement, refurbished or not. With full TEP
Posted by Mr. Z's Epic 4G.
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That may be true, but this offer allows him to add TEP to his account if he so desired.
Yea I understand the TEP coverage.
But then I'd have to pay $107 vs $65.
I don't have TEP, best buy, or any other insurance.
Just wanted to get other people's opinions(esp. those that work for Sprint or are more familar with their policies than the average person) on whether it feels fishy.
steady1213 said:
Hey epic community,
So today, I dropped my phone abt a foot and it landed flat on concrete. To keep it short, it resulted in a spider crack that spans from top left corner diagonally down to bottom right.
I do not have any insurance on this phone.
I asked around to see how much it would cost to fix this and a store worker told me $65 dollars to just replace it for another phone(the worker didn't guarantee it would be a new one.. said may be a refurbished unit).
The worker also said he would give me 30 days to replace it if it is defective in any way.
Does this sound legit to you guys?
Just sounds too good to be true. $65 dollars for a $500+ phone.
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Click to collapse
We don't have insurance and was told on a defect it would be $35 for any repair lol. But that's a defective phone and not a crack. Just buy a digitizer & screen combo and do it yourself
I dunno if they still do it, but when I broke my epic screen, Sprint had a $35 flat repair rate for everything other than water damage or mainboard damage. The key is to search for a sprint store on sprint's site, and make sure you find one that is a *repair center*. The other stores will just get a phone shipped to you. When I went in, they had a shell of an epic with everything except the mainboard, battery, and battery door. They just swapped my mainboard, sd card, battery, and battery door over to it and $35 later I was on my way with a new screen, keyboard, and housing.
If I were you, I'd call around to the various repair centers in your area(doesn't have to be a corporate store), and verify the $35 policy and see if they have a screen in stock so you can get in and out.
ETA: This was all without insurance.
Okay, thanks all.
I think I'll go through with it.
What could possibly go wrong? .............
Other than you losing money... good luck.
When my phone broke, I took it to the Sprint Store and got a new one for $35 within 3 days.
Never had, was thinking about it. I've never lost a phone or anything like that before
lilkhmerkid4u said:
Never had, was thinking about it. I've never lost a phone or anything like that before
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I've had BestBuy black tie insurance and it's been pretty decent for instances when my phone stopped working. (This was 2 years ago, but I'll tell you how Best Buy handled my insurance.)
My Epic 4G stopped working so I went to the BestBuyMobile store. They took my phone, and replaced it with a refurb for free (took 2 days for them to order a refurb.) BestBuy's insurance is $10/month but there's no deductible. So even if you smash the screen by running over it with a semi-truck, they'll still replace it for free.
The other insurance that I currently have is Radioshack insurance. They've been pretty awesome for me. Shortly after I got my Galaxy s3, I had a water incident (bottom half of the device completely submerged in water). The battery started dying very quickly so I asked Radioshack if they could send me a new battery. I even told them I got it wet and they didn't have any spare batteries at the time because of how new the s3 was, so they wrote me an $80 check to buy myself a new battery.) Shortly after, I realized the device also needed to be replaced so I had filed another claim and they replaced my phone with a NEW one! Included another battery, too! Only part was it cost me $100 deductible. Still, very impressed with Radioshack insurance. I pay $7 a month for it.
~Bear in mind, neither of these insurance packages protect against lost or stolen.
Nice! Thanksf or the reply
I keep "TEC" on my Verizon phone.
If there is no damage, they just send you a phone with no deductible.
Bad, USB.. Here is another phone. Bad battery (non-removable). Here is another phone.
No insurance claims unless damaged, lost or stolen.
I used to have assurion thru Verizon and was real good (50 copay). Now its up to 100 so I didn't get it on g2
Sent from my VS980 4G using Tapatalk now Free
I have it through Jump on T-Mobile. I don't keep phones longer than 6 months.