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So tell me, does anyone have insurance on their "rooted" Nexus one? I'm thinking of getting one for mine, but not sure if T-mobile provides it, or is it a good idea to get it from them, if ever. Coz they don't carry the device.
Any suggestions? Thanks in advance!
I have insurance on my Non-Rooted Nexus. You can get it from t-mobile. But i dont believe you can have insurance one you root the nexus one. I believe it voids the warranty. I may be wrong. Heres some info:
Is PHP (Premium Handset Protection) available for this Nexus One?
Yes, PHP is available for the Nexus One.
How much does PHP Insurance cost?
PHP Insurance is $4.79 per month with a $130 deductible.
How long do I have to add PHP to my account?
To qualify for PHP insurance you must add the insurance to your T-Mobile account within the first 14 days of purchase.
Great News! Asurion’s Premium Handset Protection offered through T-Mobile is available on the Nexus One. For $4.79 per month, customers are protected from loss, theft and damage – even screen damage or water damage. There is a $130 deductible per approved claim, much lower than the full retail of $529. Asurion will replace your Nexus One with . . . a Nexus One. As with most buzz-generating, hot new phones, inventory availability can be an occasional problem. Its not that Asurion doesn’t want to replace your Nexus One with a Nexus One, we do! Should there be a brief inventory problem, Asurion will offer a few different options to affected customers.
I have insurance on my ROOTED phone. You can have it. While it is true that rooting voids your warranty this has nothing to do with insurance. So look at it this way. I have a rooted phone and I loose it. I file a claim as loss is covered under the insurance. How on earth are they going to know it was rooted? Make sense.
The other above info is what I was told.
One thing to note. I had insurance on my G1 that was something like $6 / mo when I transfered that to my N1 it went down to the $5 /mo. This is because T-mobile would extend the warranty on the G1 since it was one of their phones. They don't do that on the N1 since it isn't theirs. That is why it is a little cheaper.
As for how it is replaced since T-mobile doesn't have the Nexus. I was told that the insurance company was getting some for replacements. Until then if you had a claim and they didn't have any you would go directly to Google and order a new one. You would be responsible for the full upfront cost of an unsubsidized phone. They then would cut you a check for the phone minus the $130 deductible. Make Sense.
Oh also a point on the 14 days to activate insurance. This is also true however. Lets say you let the 14 days laps. As long as you haven't rooted your phone (that would have voided the warranty) if it is ever replaced by the manufacturer you then have another 14 days to activate the insurance from the point in time you get the replacement. That is how I got insurance on my G1. I forgot to call back in the 14 days and then couldn't get coverage. Then my home button died, T-mobile replaced it under warranty, I then had them activate the insurance. Also if are under insurance and if you have a replacement under warranty I would be sure to call T-mobile. Since that was likely taken care of directly through Google or HTC they may not know. Of course if you had an insurance claim for say water damage that they tried to deny because the SN didn't match what you originally bought you could say "Oh, did I mention that the water damage happened when it fell off the boat in 300' or water?" I must have written that SN down wrong and what you have on record must be right.
Hope that helps....
as a point of interest, state farm charges me $30 a year for insurance on my nexus one, with ZERO deductible..
that's $2.50 a month folks...
and they don't care if it's rooted, or you used it to hold up your car when you changed your oil.
Thank you for the information I'm goin with state farm.Hahaha.
Hmmm... Called Tmobile, they said my Nexus is currently insured... I made them double and triple check it, but they were positive bout this, I guess my insurance from my G1 is automatically transferred to the N1.
I still thank you for the response guys!
i'd cancel it and get a real policy that costs half and doesn't have a deductible... but that's just me..
Red MacGregor said:
as a point of interest, state farm charges me $30 a year for insurance on my nexus one, with ZERO deductible..
that's $2.50 a month folks...
and they don't care if it's rooted, or you used it to hold up your car when you changed your oil.
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That's good to know and seems like a better way to go!
Oh you were for real? lol I thought you were just kidding, I dont have StateFarm as insurance though. They might not cover it.
Red MacGregor said:
i'd cancel it and get a real policy that costs half and doesn't have a deductible... but that's just me..
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rjhay22 said:
Oh you were for real? lol I thought you were just kidding, I dont have StateFarm as insurance though. They might not cover it.
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call whomever you're using, Farmers, whomever, they likely have a similar policy..
T-Mobile is charging a ridiculous premium for that policy
$4.79 a month is not something I miss.
uansari1 said:
$4.79 a month is not something I miss.
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sure, the difference is only $30 a year... over two years an extra $60 on the price of the phone, unless you include the deductible, and it's an extra $190.. 1/3 of the cost of the original phone..
The original poster should call T-mobile again. As I mentioned in my post that the original insurance that I had on my G1 was more expensive. They may have changed it from the insurance that is something like $7/mo to the one that is about $5 ($4.75 or whatever). I got my phone early on so it is possible they are getting better at automating these things. Everyone was still trying to figure out this new Nexus thing when I got my phone.
I have to call my insurance company anyhow so I am going to ask about phone coverage. I have USAA though not State Farm. Even if they don't offer it I wouldn't switch to State Farm. We are saving $1800 a year and have more coverage and a lower deductible on our house compared to State Farm. My parents are now switching over to USAA. He said they will save $900 a year on their 4 cars/truck.
Can someone explain the difference between Sprint's ERP, ESRP, and TEP?
I called and asked Sprint, but I think we both got confused. From what I gather:
ERP (Equipment Replacement Program) - $4.00/mnth covers pretty much everything with a 100.00 deductible on smartphones.
ESRP (Equipment Service Replacement Program) - $4.00/mnth covers basically what ERP does?
TEP (Total Equipment Protection) - $7.00/mnth covers ERP and ESRP
What do you recommend? I'm leaning towards ERP (4.00), we currently don't have insurance on our iphones (att doesn't provide it), but would like it. Just don't want to spend 7.00 each line for no good reason.
Also there is Squaretrade for $144.00 for 2 years or $6.00mnth (probably less with coupons).
jeffla said:
Can someone explain the difference between Sprint's ERP, ESRP, and TEP?
I called and asked Sprint, but I think we both got confused. From what I gather:
ERP (Equipment Replacement Program) - $4.00/mnth covers pretty much everything with a 100.00 deductible on smartphones.
ESRP (Equipment Service Replacement Program) - $4.00/mnth covers basically what ERP does?
TEP (Total Equipment Protection) - $7.00/mnth covers ERP and ESRP
What do you recommend? I'm leaning towards ERP (4.00), we currently don't have insurance on our iphones (att doesn't provide it), but would like it. Just don't want to spend 7.00 each line for no good reason.
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Get it belive me you will need it when you loose your phone belive meee
daniel0260 said:
Get it belive me you will need it when you loose your phone belive meee
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I pay $7 a month for TEP and I love it, peace of mind, especially with a pricey device like the evo
mrono said:
I pay $7 a month for TEP and I love it, peace of mind, especially with a pricey device like the evo
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Why TEP and not just ERP? What advantage does TEP have over ERP?
jeffla said:
Why TEP and not just ERP? What advantage does TEP have over ERP?
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TEP covers pretty much everything. Notably, loss, theft and H20 damage. The other two plans are not as inclusive.
Equipment Replacement Program:
Insurance coverage for lost, stolen or physically damaged devices.
$50 non-refundable deductible applies per approved replacement
For full terms and conditions, see the Coverage Certificate
Equipment Service and Repair Program:
Provides coverage for mechanical or electrical failure, routine maintenance or failure from normal wear and tear.
No additional out-of-pocket charges to repair or replace your malfunctioning device
Over 1,800 Sprint Phone Repair Centers available to repair or replace your device. Visit www.sprint.com/storelocator for the nearest location.
For full terms and conditions, see the Service Contract
TEP is both of those put together, for $1 less a month than paying for both separately. (If you want to go read the full T+C, google "sprint insurance" and it will be first or second listed )
Bp3dots said:
TEP covers pretty much everything. Notably, loss, theft and H20 damage. The other two plans are not as inclusive.
Equipment Replacement Program:
Insurance coverage for lost, stolen or physically damaged devices.
$50 non-refundable deductible applies per approved replacement
For full terms and conditions, see the Coverage Certificate
Equipment Service and Repair Program:
Provides coverage for mechanical or electrical failure, routine maintenance or failure from normal wear and tear.
No additional out-of-pocket charges to repair or replace your malfunctioning device
Over 1,800 Sprint Phone Repair Centers available to repair or replace your device. Visit www.sprint.com/storelocator for the nearest location.
For full terms and conditions, see the Service Contract
TEP is both of those put together, for $1 less a month than paying for both separately. (If you want to go read the full T+C, google "sprint insurance" and it will be first or second listed )
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I finally understand. Thanks, now it's time to decide what level of risk I want to take. ERP has a deductible, and ESRP does not basically. I think since we don't have insurance on our iphones and all has been well for almost 2 years, I think the ERP will be just fine.
They all have deductibles right? I am thinking of the Best Buy plan at 10$ a month since it has hardcore coverage and no deductibles.
setite said:
They all have deductibles right? I am thinking of the Best Buy plan at 10$ a month since it has hardcore coverage and no deductibles.
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If you have sprint's ESRP then no (I think), but if you have ERP then yes, 50-100.00. If you have TEP, then yes if you damaged your phone/lost it... but no if it just stopped working.
Well that's what I think this all means. Sprint really needs to simply its insurance plans. Maybe just offer 1, not 3 plans.
if you bring a phone in and you have TEP or ESRP, and it is not lost or stolen or you ran it over with your car (i.e. normal wear and tear), then you don't pay a deductible. even if you have TEP, the deductible only applies if it falls into the category covered by ERP.
I think that Sprint insurance is b.s ..I have tep pay $7 and just bought my hero on march beatbuy offered the $6 a month if they can't fix it ,they give u a new device.my hero went bad last Wednesday thursday I took it to sprint repair center they couldn't fix it.so I get a refurbished right away when they handed to me I noticed power button don't work,they ordered another refurbished for sat,so another 8 miles of driving to pick it up and its another refurbished that is all scuffed up audio jack is messed up .so if I just bought my hero 2 months ago why did I kept ok getting refurbished devices they said its policy.well after calling like 20 times customer service speaking with reps,managers,supervisors I got a brand new hero, when I could of just bought the best buy insurance..with evo am getting the best buy insurance
jocampo86 said:
I think that Sprint insurance is b.s ..I have tep pay $7 and just bought my hero on march beatbuy offered the $6 a month if they can't fix it ,they give u a new device.my hero went bad last Wednesday thursday I took it to sprint repair center they couldn't fix it.so I get a refurbished right away when they handed to me I noticed power button don't work,they ordered another refurbished for sat,so another 8 miles of driving to pick it up and its another refurbished that is all scuffed up audio jack is messed up .so if I just bought my hero 2 months ago why did I kept ok getting refurbished devices they said its policy.well after calling like 20 times customer service speaking with reps,managers,supervisors I got a brand new hero, when I could of just bought the best buy insurance..with evo am getting the best buy insurance
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Thank you for posting this experience. This is what I hate about the warranty on my Amazon Kindle. I had a Kindle that died in 11th month. They sent me a refurb that looked good, but died in the 100th day . I have another refurb that I hope doesn't die right after the warranty. The worst for Kindle is that the refurbs have 3 month warranties instead of 12 months. I guess I will pay the extra 3$ for the BB insurance then.
Isurance with upgrade
I know when you sign a 2 year contract you have to say if your want an insurance plan or not. Well I have one on my Hero and want to buy an EVO full out. Will I still have insurance on my EVO?
yes, once you have insurance on your account, any phone you add to the account then gets covered. even if you bought a use POS phone off ebay and added it to your account, it would be covered. there is a 2wk period after adding a phone where it can't be used.
so with TEP is there a deductible? I am confused... sorry..
I want to ask a question about the insurance company that works with sprint. Anybody that knows them well plz PM me. Its not a question I want to ask out in public...
joey3002 said:
so with TEP is there a deductible? I am confused... sorry..
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If you have TEP, you only pay a deductable while filing a claim under the ERP portion. The ESRP portion has no deductable. So basicaly you will pay 50-100.00 if you break you phone, get water damage, lost or it was stolen.(ERP coverage) If it stops working throught no fault of your own, then there is no deductable. (ESRP) Buy both ERP & ESRP = TEP
I know, I know, their insurance options are confusing. If we decide to get the Evo, we will get the ERP insurance for $4.00mnth
So why not just go with ERP and no matter what happens, "I lost my phone"
seems pretty easy.. I was thinking of TEP but honestly, Ill pay the 50.00 for deductible..
Something seems off.. why would anyone want anything higher than ERP?
joey3002 said:
So why not just go with ERP and no matter what happens, "I lost my phone"
seems pretty easy.. I was thinking of TEP but honestly, Ill pay the 50.00 for deductible..
Something seems off.. why would anyone want anything higher than ERP?
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I agree. But, with ESRP or TEP, you would pay 0 if your phone died from no fault of your own. But if you only had ERP and your phone died because of no fault of your own, you could say lost it, but you'd have to pay 50-100.00 dollars. So like all insurance, it comes down to the amount of risk your willing to assume. For example, I have 500.00 deductables on our cars, but someone else might think 250.00 is better. When I was 20, I had 1000.00 deductables.
If we switch to sprint, we'll get ERP. In the last 3 years with our iPhones, we have never needed insurance. So paying $7.00 dollars a month for TEP seems like too much, ERP for 4.00 is fine. I'm willing to pay 50-100.00 IF I ever need it.
is good if u dont mind going thru the hassle of them not having ur replacement at the repair center,or if u dont mind making a couple of trips if the refurbished phone u get is not a 100% hardware condition,,i made like 4 trips to the repair center and i just bought my hero on march my phone went bad and i got a replacement(refurbished) that power button didnt work and than another one 3 days later that was all scuffed up with paint chipping and 2345 calls mnftcre on 10\12\10 and paying $7 after 4 years .when best buy offered me a $6 equipment protection and if they cant fix it u get a brand new device...so i think is bs.,when i get my evo i will get the bestbuy insurance ...
sorry 10\12\2009
jocampo86 said:
is good if u dont mind going thru the hassle of them not having ur replacement at the repair center,or if u dont mind making a couple of trips if the refurbished phone u get is not a 100% hardware condition,,i made like 4 trips to the repair center and i just bought my hero on march my phone went bad and i got a replacement(refurbished) that power button didnt work and than another one 3 days later that was all scuffed up with paint chipping and 2345 calls mnftcre on 10\12\10 and paying $7 after 4 years .when best buy offered me a $6 equipment protection and if they cant fix it u get a brand new device...so i think is bs.,when i get my evo i will get the bestbuy insurance ...
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Quick question I will try to make the story short i accidently drop'd my evo actually it slipped out of my pocket getting out of my car and hitted the concrete face down, yup completly shattered screen.
I went to sprint to see if i could do something with the 30 days warranty but no luck, instead they helped me file a claim with Asurion, i already recieved the new refurb phone from Asurion (excelent shape) and no screen separation issue like the brand new i had from sprint.
I also recieved a battery with that phone not the original red that comes with the evo, a black one that says htc innovation on the back, i will keep the red one, buut my question is Can i keep both batteries and send my old phone without battery, or will i get charged for this
anyone has experience with asurion and doing this??
When I had blackberry'e I had more batteries and chargers than I would ever need.
Don't quote me but Asurion has never given me any flak over hanging on to batteries, chargers, headphones, pretty much anything but the actual phone.
My family has always kept the batteries. They can't do anything with used batteries, so don't worry about it, the one that is in it is probably a 1500mAh for a touch pro 2, OEM.
You can keep the battery, all they care about is the phone. Batteries are considered expendables. Even a warranty swap through Sprint, all they want is the phone returned.
Consider this as well if you don't believe me: Had you lost the phone, or it was stolen, you would file the claim, still pay the same deductible, and they would still send you the replacement phone and battery.
Yup everyone is right, you can keep the battery. Hopefully that makes your $100 deductible you just paid sting a bit less.
In my last saurian claim the pamphlet said specifically to not return the battery. I think the fact that batteries can catch fire and explode if shorted puts them in a hazardous category and must be declared to the post office and charged accordingly.
That statement is just my thought on the matter. Don't quote me on it's integrity.
donatom3 said:
Yup everyone is right, you can keep the battery. Hopefully that makes your $100 deductible you just paid sting a bit less.
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Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?
Same here I usually keep all accesories n have never .received any question ir a raised eye brow in my direction. Oh and the phone does not cost 200 as far as price goes that's based on retail price. So your only paying a fraction of what the phone costs.
When I filed a claim for my blackberry, I wasn't sure about keeping the battery or not, so I called them and asked. They wanted me to keep the battery. They said that if I sent the battery back with the phone and it would happen to leak/explode/do bad stuff, it would be on them, so they ask people to not send the battery.
The card that came with the new phone should say something on it like "send only the device. Do not send any accessories, i.e. batteries, chargers, cords".
Plancy said:
Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?
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You are paying 1/5th of what the phone costs not half. You paid $200 subsidized for the phone. Break your phone tomorrow go to sprint to buy a replacement and you'll be paying $500.
Plancy said:
Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?
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I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one
mrono said:
I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one
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Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.
Plancy said:
Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.
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Just don't buy any other smart phone, you be in the exact same boat.
Low cell phone prices are only available because they are subsidized by your carrier, which in turn locks you into a contract to get their subsidization back. Minus insurance you will pay full non-subsidized price for any phone with any carrier.
I thought it said on the return envelope not to include the cables, charger, battery, or any of that crap. With that said I have always kept the battery. One word of advise:
Take to the phone to the post office and get a certificate of mailing. This proves you mailed the device just encase the insurance try to claim they never got it. Then it will be between them and the post office. You cannot send it back with tracking because they send it to a PO Box and the phone can't be tracked. NICE I know. My mom sent one back no certificate and they claimed they never got it. My mom is not a thief so it must of got lost. Just like in the song.. I most of got lost.. most of got lost.... anyway you know the song.
danknee said:
Just don't buy any other smart phone, you be in the exact same boat.
Low cell phone prices are only available because they are subsidized by your carrier, which in turn locks you into a contract to get their subsidization back. Minus insurance you will pay full non-subsidized price for any phone with any carrier.
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Family of 5, we've been with Sprint for 11 years, they're not locking me into anything, we're paying low for the plan we have. I started a new line to get this phone, I just hope I can get one without the cosmetic defects.
mrono said:
I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one
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Nope you can get new or refurbished by either insurance or warranty replacment. I've gotten both so I know.
Plancy said:
Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.
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Like I was saying, there is no deductible for manufacturer defects.
You only pay a deductible IF
1. There is physical damage to the phone (cracked screen, you shot it with a gun whatever)
2. Water Damage (Don't take it swimming with you)
3. Loss or Theft
So if the phone stopped working 3 months from now because you have TEP you can walk into a sprint repair center (again it has to be a repair center) go to the counter tell them your problem. They will test it where to see if they can fix it or not, if the problem actually exists, and to make sure it's not because of physical or water damage. Once you meet those requirements they order a replacement phone and if you went early enough in the day you generally will have it the next business day. You will either get a refurbished or brand new phone depending on what's in stock. I have no problems with refurbs they've always looked brand new, of course I agree in the first 30 days you should never get a refurb. All that without a deductible paid.
donatom3 said:
Nope you can get new or refurbished by either insurance or warranty replacment. I've gotten both so I know.
Like I was saying, there is no deductible for manufacturer defects.
You only pay a deductible IF
1. There is physical damage to the phone (cracked screen, you shot it with a gun whatever)
2. Water Damage (Don't take it swimming with you)
3. Loss or Theft
So if the phone stopped working 3 months from now because you have TEP you can walk into a sprint repair center (again it has to be a repair center) go to the counter tell them your problem. They will test it where to see if they can fix it or not, if the problem actually exists, and to make sure it's not because of physical or water damage. Once you meet those requirements they order a replacement phone and if you went early enough in the day you generally will have it the next business day. You will either get a refurbished or brand new phone depending on what's in stock. I have no problems with refurbs they've always looked brand new, of course I agree in the first 30 days you should never get a refurb. All that without a deductible paid.
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Yeah, a refurb phone is fine just as long as it doesn't cost me $100, 0 cosmetic defects would be nice too. I have never handle the phone badly but I noticed scratches on the kickstand, and I have never slid the phone on any surface. Hope this does not void the replacement policy, that would be ridiculous.
I'm new to getting a new phone, I've had only hand me downs(2 of them) up until the Evo.
thanx for all the reply's after reading some tiny letters on the envelope I confirmed that i need to stay with the battery.
anyways yes I didn't like the idea of the insurance paying $7 monthly + 100 deductible, so when i got the phone i did not add the insurance i always threat smart phones like babies to the point that I don't even put my phone, even with the sprint gel skin on hard surfaces without a shirt or whatever i can find.
but yes even if you carry your phone on a bubble accidents can happen and it happened to me sadly, almost cried. I called added the insurance and waited few days and claimed. I didn't care to much holding a cmda phone with a shattered screen so reported the truth phone broke.
I was hoping for a brand new evo, but I am satisfied with the refurb one Its in perfect condition and like i said not even the one i got from radio shack was in this condition because it had screen separation issue.
I am pretty sure this refurnished phones get through a very strict inspection before going out in the market again, and from what i can think of its more rigid than the one on brand new phones lol.
I am pretty sure and believe me i tried almost everything to get a new one with the 30 day guarantee, but not sure maybe is different in the states, but 30 days warranty will only cover manufacturer defects (fabrication) like the screen sep or something like that and maybe it can happen but it will be very hard for a screen get completely shattered for itself, unless maybe battery exploded or something. and still.
thanx zone23 that's a good idea i was wondering about that but didn't knew about mail certificates. I will be doing that tomorrow.
So I dropped my phone 2 feet and it exploded and the screen is done. I'd post pictures, but it makes me sad.
I've had the phone for 40 days or so, what can I do to not have to pay $550 for a new phone? Add insurance and wait a month? If I add the insurance what would it cost me per month and for a new phone?
Landmine said:
So I dropped my phone 2 feet and it exploded and the screen is done. I'd post pictures, but it makes me sad.
I've had the phone for 40 days or so, what can I do to not have to pay $550 for a new phone? Add insurance and wait a month? If I add the insurance what would it cost me per month and for a new phone?
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As far as I know, you can only add Sprint TEP during your first 30 days. Check your credit card for accidental damage protection (Amex has 1 year extended warranty and 90 days accidental damage).
Repairing the screen probably won't be $550, but will be very expensive.
I'm sorry for your loss. As far as I know you can only sign up for insurance within a certain period of time after recieving the phone. I think you are past that timeframe.
I don't think there are any replacement screens available yet for replacing the glass yourself. You could search for something like that if you are the brave type, or look for a place that will repair it for you. But again, I don't think replacement parts are available yet.
In my opinion, if you want to avoid buying an expensive new phone I would buy the cheapest CDMA phone you can get from sprint (or Ebay) and wait until parts are available for the EVO.
Without insurance you are pretty screwed. You can try adding it to your Sprint account now and see if they will let you and wait 40 days or so to file a claim.
Either that or pony up the cash for one on ebay.
Amex protection, while they are amazing, will only cover what you spent on the phone.
So if you got the phone for $199, they will reimburse you what you spent on it, not the cost of the replacement at $499.
I went through this with my wifes Pre. Dog ate it after 80 days. Amex said they would give me $199 for it (what I spent) but would need the damaged phone as proof. It would cost me $499 for a new Pre. Luckily I had insurance. I asked Amex if they would pay the $100 deductible for the insurance, but my insurance company would want the damaged phone to see if they could repair it.
They immediately credited my account $100 and was happy about it. They did not need the phone back.
I buy everything on Amex. Everything.
But in your case you have two options. Buy a new phone, or try to get away with insurance fraud.
I thought I read a post somewhere on here where someone found the front glass for sale for like $130.
So Sprint added the insurance to my plan and told me it was active as of today. So I'm covered apparently, anyone know what it will cost me to use that insurance?
It was $100 for me.
Sent from my PC36100 using XDA App
Thank you. Suppose this thread can now be closed or deleted.
Please have some form of moral fortitude and carry the insurance for at least a year.
Glad you are able to get away with it.
I'm going to keep the insurance forever. I wanted to get it pre-drop but put it off because I was so "careful"... What a joke I am right?
Landmine said:
I'm going to keep the insurance forever. I wanted to get it pre-drop but put it off because I was so "careful"... What a joke I am right?
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You live and learn
Luckily Sprint allowed you to add the insurance past your 30 day mark. I understand that insurance can be added "anytime", but I guess they fed me a line of B.S. when they warned me that after my 30-trial period, I couldn't add it.
Either way...$100 is a heck of a lot better then having to dish out the full price of the phone.
If you ever need insurance activate an old phone online then activate the one you need insurance on. It will let you add it then. It needs to be able to power on and join the network though.
My Sprint insurance runs 15 a month per phone.
PAPutzback said:
My Sprint insurance runs 15 a month per phone.
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Why? I have Total Equipment Protection (the best plan) and it is $7 per phone per month.
if sprint ever tells you that you can't add insurance tell them it's in the contract which it is, as long and they didn't kick you off because of too many claims ( i think 3 or more a year) they have to let you add it
If you would have gone to a service and repair store like mine, you would have been charged a $119 fee and then we could either replace the damaged parts if we have them, or order you a replacement. Then you could also add insurnace after that as well.
Best thing is that the Evo is not hard at all for us to work on. The only hard part would be getting a screen. I can have one taken apart and swap a screen in probably 15 to 20 minutes.
Hello all
I have three days left to decide if I want to add insurance to my Evo. I am debating whether or not it is actually worth it.
I am not concerned with damaging the phone myself. I have had 8+ smart phones, and I haven't lost / broken / soaked any of them. The only reason I would be considering the insurance is for hardware defects. Based on experiences with my friends' Evo's, the two main things I am concerned about are
a) a future loose / malfunctioning charger port
b) blown earpiece speaker
For these two things, I am guessing that the 1-year warranty will cover them, correct? If so, how does that process work? Do I have to deal with HTC directly, or can I get all my exchanges, repairs, etc. handled at a Sprint store?
Thanks in advance.
I would just do it personally, just for piece of mind... Its not like its a crazy amount of money. You know how Sprint can get sometimes, what if your phone gets messed up and then they start giving you the run around? I would do it but to each his own, best of luck in whatever you choose to do.
oreoOozZz said:
I would just do it personally, just for piece of mind... Its not like its a crazy amount of money.
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...and thats how they reel u in. I did the insurance thing with my Touch Pro until I realized how big of a waste it was (thought it was only $50 deduct). I've never had an opportunity to use insurance and look at all those months of $7 I would have wasted. You'll be able to get NIB Evos off eBay for around $300 before too long.
Sent from my Evo...
awenthol said:
...and thats how they reel u in. I did the insurance thing with my Touch Pro until I realized how big of a waste it was (thought it was only $50 deduct). I've never had an opportunity to use insurance and look at all those months of $7 I would have wasted. You'll be able to get NIB Evos off eBay for around $300 before too long.
Sent from my Evo...
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300-100=200 / 7 = 29 months of insurance. I would go for the insurance for two years or until I'm eligible for another phone.
Why was I able to replace my g1 three times with no insurance?
Well because htc includes one year warranty. So when ever I had a defect or the phone does not turn on tmibile just makes sure no water damage and I get my replacement.
Does the evo not have the same warranty from htc?
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my wife and I don't carry insurance on our evo's. its a gamble that I'm willing to take.I'm covered within the first year warantee and after that, the phone is old to me anyways...her charger port came loose and we took it to a service center and they replaced it with a new phone. They said the charger port was a known issue and sprint honored the replacement. worse case scenario,i would've went directly through htc
So as long as you don't dip your phone in the toilet or run it over with your car, no need for insurance.
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Ohhhh. And if they give me a hard time about any exchange I'll just call and make a corporate complaint.
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Thanks for your input everyone.
I think I'm going to be dropping the insurance. I think that because my bill us over $69.99/month, I am eligible for an upgrade every 12 months, which will coincide nicely with the 1 year manufacturer warranty...
I'm somewhat new to Sprint, but I've noticed that with my other phones on my plan when there is a problem they always jump to insurance over warranty.
I've had 2* Samsung Moments have their USB ports go bad. First time they used warranty, second time they wanted me to use Insurance, but got the phone support to use warranty.
Another samsung moment the screen was shutting off on its own and they said there was something wrong with the ribbon on the inside of the phone and said it was physical damage and to use insurance to replace. How can it be physical damage on the inside?????
Every time they said to use insurance was in store, over the phone they use warranty.
Does anybody here have Best Buy insurance on their phone? I have it and was wondering if it as great as i here. They tell me if the phone breaks for any reason they replace it no question.
david279 said:
Does anybody here have Best Buy insurance on their phone? I have it and was wondering if it as great as i here. They tell me if the phone breaks for any reason they replace it no question.
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Best Buy would lie to its momma to sell her black tie insurance. I bought it for a game system several years ago and found out the hard way that they do ask questions. I got it replaced but it took a few hours for my blood pressure to come back down..
nebenezer said:
Best Buy would lie to its momma to sell her black tie insurance. I bought it for a game system several years ago and found out the hard way that they do ask questions. I got it replaced but it took a few hours for my blood pressure to come back down..
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Um figured something like that.
david279 said:
Um figured something like that.
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lol, ymmv
this was almost 9 years ago. I was a much bigger jerk back then so I'm sure my demeanor was a factor in the exchange..
Most people will complain about Bestbuys phone insurance, but I prefer it. I had the Hero, got it wet, it died, and they sent it out to be repaired. After a month (yes, took forever, but I did have a loaner from bestbuy during the time) they said it couldn't be fixed. Got store credit for the cost (retail, so $599.99 + tax), to get another Hero. I just got the Evo instead. They had no problem with it, since I was buying without upgrade or anything.
If it had been sprint they would have tossed me to asurion, and I would have paid $100...and still had the Hero.
as it stands, right now any warranty issues can be handled by Sprints S&R centers with or without Sprints ESRP or TEP plans. heard through the grapevine though that come October, customers that dont have ESPR or TEP will have to go through the Manufacturer for warranty, which the Manuf. wants you to ship the phone to them, they will determine if its covered or not, then send the phone back either fixed, replaced or the way you send it to them.
I keep the insurance on it. When I got my Tour last year, there was a glitch in the system for a couple of days. I got the $7TEP for $3 on both my and my wife's phone. =)
nxtech3 said:
as it stands, right now any warranty issues can be handled by Sprints S&R centers with or without Sprints ESRP or TEP plans. heard through the grapevine though that come October, customers that dont have ESPR or TEP will have to go through the Manufacturer for warranty, which the Manuf. wants you to ship the phone to them, they will determine if its covered or not, then send the phone back either fixed, replaced or the way you send it to them.
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Warranty goes through manu, not Sprint or any agent, don't know where you heard that from.
I don't know what makes anybody think they are entitled to a "new" phone and not refurb after months of wear/tear and something happening to the phone. Nothing on this planet lasts forever and phones are not meant to last more than a year (haven't you figured that out already by the ONE YEAR MANUFACTURERS warranty?)
Just like any other insurance on the planet, anytime you make a claim you must pay a deductible, car insurance, health insurance, phone insurance, ANY insurance. If you don't pay a deductible I guarantee you, you are paying more monthly than the insurance that does have a deductible. Now, it all comes down to how much of a gamble you want to pay. $7 a month + $100/$50 deductible through Sprint which in worst case scenario (11 months) you ended up paying $177/$127 but covers lost/stolen, physical damage, water damage, etc. Or $10 a month which after 11 months is $111 but doesn't cover lost/stolen and water damage in which case, you're now screwed. Me personally? I don't use insurance, I take good care of my ****
DirtyShroomz said:
Warranty goes through manu, not Sprint or any agent, don't know where you heard that from.
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Sprint has covered any and all warrenty claims I have thrown to them at no extra cost. The shipping label says Sprint, not HTC.
We charge the manufacturer whenever we do service or replacement through warranty at our store so both of you win lol
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