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Dear forum users,
I'm a happy user WM6.5 with TF3D 2.1. The weather at my location is updated nicely, however there's 1 issue I don't understand:
When I look at my home screen it still says 'My Location' instead of the city name where I live in (Ho Chi Minh city)...this is different from many screenshot I've seen on this forum where weather forecast city names are displayed nicely on home screen.
does anyone have an idea how I could fix this?
Thanks in advance for any ideas/support.
Best regards,
Nghia
Hi there,
I'm having exactly the same problem. The weather tab just stays at 'My location', as does the home tab. I've manually added the city I live in to display the weather, but I'd like to know how to get the phone to automatically detect it. Any help?
I had this problem too and tried lots of fixes I read about here and none of them worked. Then I tried going into my phone settings and changing my phone from "auto" in the Network field to "manual" and then selecting T-Mobile. I'm thinking it was finding AT&T and not being able to determine my location.
Settings>Personal>Phone>Network>Network Selection
After doing this and restarting the phone (airplane mode on/off) it detected "My Location" on the weather tab and then on the clock. I'm in SW Florida and am new to T-mo so i don't know if this will have any undesirable effects.
Not sure if this will affect my roaming, but I don't really roam much so I should be ok. See if it works for you guys.
Hi cocytan,
Could you tell me how to add city manually? My city is not listed in weather list of my phone. I have att, touch2 came from tmo unlock. When I try to update, it said something about not able to connect to dns and web2go.
Thanks.
Same problem here with Blackstone ROM
RUU_Dutty's_HD_WM6.5_5.2.23016.5.0.3_Leo_R5.zip
Update Radio to
HD_Blackstone_Radio_1.14.25.24
Can't get My Location to work...
Did you guys try my tip of manually selecting your mobile carrier in settings>phone>network and set it to manual and then select your carrier? I tried everything before this, and it's worked on every ROM I tried it on.
You can always set it back to automatic if it doesn't work or impacts your roaming.
I'm just curious if others see this fix working, then maybe we can collectively figure out why it's happening to us (is it location, carriers, ROM versions, etc.)
-Joel
Hi a042349,
manually selecting the carrier didn't work for me.
But I read somewhere else that it could work when you enable Wifi.
Doesn't need to be connected, just enabling should do the trick.
And it worked for me!
I tried the wifi trick and it didn't work for me. All my testing was done at my house with only my wifi in range (I live in the country) and it didn't matter if I was using it or not - no MyLocation data until I manually selected T-Mobile.
I'm on T-Mobile in Cape Coral FL - are you on Tmo too? Did you try driving around to pick up different cell towers? As I said all my testing has been at hoime, so not a lot of "variety" in what it could pick up over the air.
-Joel
Hi Joel,
I am on T-Mobile, but it's over here in Germany...
I didn't try different cell towers.
Looks like you have to try both, when encoutering the problem.
Is anyone here who tried both and it still didn't work?
If u change system lang on registry, it´ll work.
Mui lang=0XXX
Cheers.
i tried all of your suggestions but nothing helped it worked one time but since then ...
Gotta say i've only ever had it working once, and even then it was very inaccurate (brought up somewhere about 20 miles away).
I've tried every radio, manual network selection, turning 3g off, i also had to add my own town into the database and nothing works.
Using google maps with wifi, 3g, grps it finds my location to with in 500 metres, with gps it's spot on, so i know that aspect of it works.
However using the weather my location, it rotates between 3 different locations (One is about 1 mile away and the other 2 are about 5 miles away). It'll bring up the name, but always gives me the "There was a connection error while attempting to download weather data. Retry?" message.
so i'm at a loss as to how to get this working.
My location is working for me, i'm using the tmob radio(not the one in my sig but it worked with that one too) its showing a village about a mile from me, and the same on my wifes Hero-Stock ROM. all ive done is load latest Google maps and wait for it to find my location then exit, go to weather tab and select download weather automatically then back, a screen appears to accept google data download, accept then it works,
it seems my location is only as accurate as google maps as it uses the tower positions around you to triangulate you approximate position, when i'm in a town or city it shows that place. i dunno what else to suggest changing my radio helped. i'm not using 3g, maybe that helps?
ark666 said:
If u change system lang on registry, it´ll work.
Mui lang=0XXX
Cheers.
Click to expand...
Click to collapse
Interesting
Which setting for syslang would I have to use?
I am in Germany, but my Windows Mobile is English.
osrix25 said:
My location is working for me, i'm using the tmob radio(not the one in my sig but it worked with that one too) its showing a village about a mile from me, and the same on my wifes Hero-Stock ROM. all ive done is load latest Google maps and wait for it to find my location then exit, go to weather tab and select download weather automatically then back, a screen appears to accept google data download, accept then it works,
it seems my location is only as accurate as google maps as it uses the tower positions around you to triangulate you approximate position, when i'm in a town or city it shows that place. i dunno what else to suggest changing my radio helped. i'm not using 3g, maybe that helps?
Click to expand...
Click to collapse
I've tried doing everything the same as above and no dice.
Like i said google maps my location feature is pretty accurate for me.
Using google maps with wifi, 3g, grps it finds my location to with in 500 metres, with gps it's spot on.
Sorry i can't help any further..its weird, i'm running At0ms 3.7 but i'm sure it also worked for me on previous builds,
i think on earlier builds i had to also switch data connection on in comms so it stays on - Actually i think this might be be key as i think My Location has trouble calling the data connection which is where your error message is coming from. i hope it works for you.
As you're on Vodafone you could try this reg setting for Agps i don't think it will make any difference but it may do..if nothing else there good settings!
osrix25 said:
Sorry i can't help any further..its weird, i'm running At0ms 3.7 but i'm sure it also worked for me on previous builds,
i think on earlier builds i had to also switch data connection on in comms so it stays on - Actually i think this might be be key as i think My Location has trouble calling the data connection which is where your error message is coming from. i hope it works for you.
As you're on Vodafone you could try this reg setting for Agps i don't think it will make any difference but it may do..if nothing else there good settings!
Click to expand...
Click to collapse
yeah it worked on fusion 3.5 but hasn't worked for me on any other rom.
TVM for the reg settings, i'll give them a whirl.
I've tried everything listed here and am unsuccessful on TF2D 2.5.
Does anyone have the original 2330fc3c_manila file they can upload from 2.5?
Thanks.
Bruce Inman said:
I've tried everything listed here and am unsuccessful on TF2D 2.5.
Does anyone have the original 2330fc3c_manila file they can upload from 2.5?
Thanks.
Click to expand...
Click to collapse
I a running shadowline's 23064 build with 2.5.19133431. I was unable to get the location stuff working as well. I turned on all the location settings through SenseUI, but no go. I enabled Assisted GPS through Advanced Config (not sure if that is relevant). Still no go. I allowed my phone to connect up to my home WiFi, and instantly, it recognized my location as Seattle.
Not sure if it will work for others, but it worked for me.
DotNetDev said:
I a running shadowline's 23064 build with 2.5.19133431. I was unable to get the location stuff working as well. I turned on all the location settings through SenseUI, but no go. I enabled Assisted GPS through Advanced Config (not sure if that is relevant). Still no go. I allowed my phone to connect up to my home WiFi, and instantly, it recognized my location as Seattle.
Not sure if it will work for others, but it worked for me.
Click to expand...
Click to collapse
That worked for me at my home in Germany.
Now I am in Italy on holidays.
Same infrastructure here. Working WiFi, too.
But it doesn't do the trick here.
My phone still thinks my location is Germany and any updates just fail.
Think, I am giving up with this build.
Hello guys, im new to the forum and this type of phone so pardon me if i come across ignorant i can assure you this is not through arrogance, i have searched the website for 2days and could not find any advice on this matter and get this message 99% of the time! "Connection error while attempting to download weather data, retry?" (keeps happening no matter how many times i retry)
I have tried hard reset, soft reset even changed my network thinking the data reception was bad but this still seems to be the case where ever i am positioned with my phone.
This is an awesome phone, but an incredibly consuming one that can be frustrating at times! without the guys on this forum I dont think I would have lasted one day!
Any help would be much appreciated!
Make sure your 3G settings do not include "this network connects through a proxy".
lorin.bute said:
Make sure your 3G settings do not include "this network connects through a proxy".
Click to expand...
Click to collapse
i have the same problem and already do that but nothing, always the connection error too!
just a question, you have problem with the connection only when you are trying to download weather update?
Hi,
I get this issue depending on my location. At my home I will get this message, but when I am at my office in Birmingham, it would update the my location weather no problems.
I think that if the place you are trying to get weather data for, is not on the database, then it will give an error. Because the software is not intelligent enough to find the 'nearest' place to your location.
The other problem can be caused by your telecoms, and how your 3g data is routed. As other have mentioned, this might be fixed with the proxy setting.
Oh, and I think you need to be receiving a 3g signal for this to work, I've never seen it work over GPRS...
To be honest, I've disabled the auto updating feature of this now. Because if I really needed to know about the weather of 'my location', I can always take a peek outside!
Sorry that you can't find any information on this. I'm surprised as I think it could possibly be the 2nd most asked question on here behind the old issues with slow SMS delivery. Here a summary of my understanding.
A local Cell tower is used to provide My Location data. Not all locations can be automatically updated Using My Location but most (can be automatically updated by adding the location to a list. A data connection is required and you need to enable Google location services.
It is known behavour for the My Location to all of a sudden start working when you are out and about as your phone connects to a different cell tower in a different location. I for one cannot get My Location dataq in Cheltenham but when I go to Gloucester I can get around 4 different "locations" on my way to work.
There was talk that part of this might be related to multiple locations having the same name and this causing problems with My Location selecting the correct data from the Accuweather database.
Hope this helps a bit althoughn I doubt we will get a fix.
I cannot currently remember if people with different service providers have different behavours with this service.
I got the same problem after using the Sim Contacts Fix... Found out that the stupid update changed the connection and told it to use a proxy server! Check if ur phone did the same thing as mine!
I can get my updates no probs without 3g, have no 3g coverage at the house at all, but what I have found is that when the weather would not work properly, and was giving the wrong location, I logged onto google maps, got a gps fix, and now the weather gives a spot on location, a very small village, that i would doubt being in any database.
I reckon weather pulls the location from the gps fix in googlemaps...
Just a thought.........
kjettern said:
I got the same problem after using the Sim Contacts Fix... Found out that the stupid update changed the connection and told it to use a proxy server! Check if ur phone did the same thing as mine!
Click to expand...
Click to collapse
I think that is a slightly differemt issue caussing a similar effect. This issue has been around since the firat HD2 was released and mostly related to MyLocation successfully updating when in one area and not in another, with the same connectivity settings.
Regards.
to OP...
I too have failed to find a proper resolution to the "connection error...".
I know it can work on my phone, as I've seen it work perfectly around Devon & Bournemouth, both indoors and outdoors.
IMHO, it's definately a problem with Accuweather's database, regardless of connection type.
I used Duttys Disable Current Location cab to switch the pointless thing off.
Maybe one day someone will find a way to make it work for everywhere.
pastypacker said:
I can get my updates no probs without 3g, have no 3g coverage at the house at all, but what I have found is that when the weather would not work properly, and was giving the wrong location, I logged onto google maps, got a gps fix, and now the weather gives a spot on location, a very small village, that i would doubt being in any database.
I reckon weather pulls the location from the gps fix in googlemaps...
Just a thought.........
Click to expand...
Click to collapse
Hi,
Im interested. How do you get your weather updates? Are you using Wifi or do you believe that it is all done via GPS? Now a silly question, sorry. Do you now have your village as a defined location or is it only "My Location" that is automatically updating?
Regards.
cMMY69 said:
Hi,
Im interested. How do you get your weather updates? Are you using Wifi or do you believe that it is all done via GPS? Now a silly question, sorry. Do you now have your village as a defined location or is it only "My Location" that is automatically updating?
Regards.
Click to expand...
Click to collapse
At home, im using wifi, thelocation im referring to is the one that shows on the home screen after update, the nearest defined location that can be searched for is over 60 miles away in Plymouth.
I will try a non wifi update when i walk the dog again later, and see what that brings.....
gdayhtc said:
just a question, you have problem with the connection only when you are trying to download weather update?
Click to expand...
Click to collapse
Yes all other apps and data features work like a dream, including google maps,
Jacky Rogue said:
Yes all other apps and data features work like a dream, including google maps,
Click to expand...
Click to collapse
well i have the same thing here...happens to me as well, i was thinking may be it is acuweather and our current location. Having said that i have not changed any thing in my 3 g connections. 50% of the tome works. so i am not really fussed about it
To the OP (and anyone), please also report this issue to HTC self via their website. If they know about this issue, maybe they can make a fix for it .
I had same problem and tried these:
Switched to airplane mode and wifi on. Tried update and successfully updated.
Switched to phone on wifi off. Tried update and not updated.
Removed all cities. Tried update for my location and successfully updated.
Added some cities. Tried update and not updated.
Weird
For me the weather location is working generally fine, even if often it doesn't recognize a town (smaller ones) and instead shows "My Location" instead of a name. The update is only working when I have EDGE or 3G coverage (or WiFi), not when only GPRS.
What is very strange for me is, that when not on WiFi (then all works fine), i.e. when on the phone network, it updates well some cities, and some won't (the ones which won't are two of the cities I added in the beginning to the list, i.e. Geneva and Nuremberg). All other cities I added work well for the updated. I wonder if it has something to do with the fact that I added them at a specific moment. When I deleted these cities and put them back in the list it won't help. I wonder if you can reset the weather program without making a hard reset, in order to see if it would help.
Fixed
Settings>connections>connections>advanced>select networks>edit (your gsm operator gprs/3g settings)>edit>next>next>advanced>servers
Select use specific server address and enter a dns . I'm using google dns 8.8.8.8.
Click OK>finish and yes to do you want to save changes. Click OK until connections window. Soft reset and try to update weather.
This happened to me when I removed JVH3 Weather City Editor.
once I reinstalled it, my error has gone away.
Ron
Have had the HD2 for a few weeks now, with no problems with weather. Went on holiday, came back, and getting the error as per this thread. Strangely it seemed like I was getting the update, then getting the error afterwards.
Spoke to my provider (T-mobile) who were next to useless (well that's unfair, I guess they suggested a lot of things but none worked).
Took out all cities from the application and updated - worked fine (and this was over GPRS as one of things T-mobile had me do was switch Band under phone settings (All Settings/Personal/Phone/GSM/UTMS Services/Band/Get Settings)).
Could it be as simple as an error in the weather data for ANY city causing the problem - not just your location? My location at home always seems to be detected fine...
Anyone else having Problems with my location not showing weather and saying Unable to download weather... The clock will work but i have to manually put a location in to get weather on my phone.
nardone24 said:
Anyone else having Problems with my location not showing weather and saying Unable to download weather... The clock will work but i have to manually put a location in to get weather on my phone.
Click to expand...
Click to collapse
are you sure you have location services turned on in settings?
same problem
im also having that problem... i made sure all the location services are activated and still nothing
No other issues with data or cell reception/connection at that time?
V1R3Z said:
im also having that problem... i made sure all the location services are activated and still nothing
Click to expand...
Click to collapse
if ur on the rom that came with the device ur the problem but if u moded the rom sayin u downloaded a rom from xda or members then u need to go back to the rom thread u downloaded ur rom from and let them in that rom help u and always remember to do a search before startin a new thread
Did my research, im on stock rom location services enabled. No reception problems
But thanx anyway...
Are you connected to a PC? If so try this
On the Windows Mobile Device Center window under Settings click Connection Settings. Then uncheck Allow data connections on device when connected to PC and select The Internet for This computer is connected to. I don't recall much about activesync, but I think it has something similar.
I ran into a similar issue and this solved it.
nardone24 said:
Did my research, im on stock rom location services enabled. No reception problems
But thanx anyway...
Click to expand...
Click to collapse
It doesn’t work for me either. Actually, doesn’t work in Orlando area, but if I go to other cities here in Florida it does (on 3g or not)
The only way that I can make it to work here is turning on the wifi without connecting to any wifi, then turn it off and tap “ Uptade Now” or tap "update now" while the wifi is searching for connection.
ya i called t-mobile about this yesterday there sending me a replacement phone mybe its a hardware problem
capsnikerz said:
ya i called t-mobile about this yesterday there sending me a replacement phone mybe its a hardware problem
Click to expand...
Click to collapse
Mmmm, I don't think it's a hardware problem, at least for me. It does work in other areas.
@ nardone, etc....are you all able to open google maps and get any localization there (either with or without satellites)?
On the few occassions I've had problems getting "my location" to update, it was cleared up as soon as I opened gmaps and got a full lock...so you can try that, at least make sure that it's not a hardware issue.
Hey, a fellow Orlando-an! I have the exact same problem with the My Location service here. I have Orlando put in as a manual location, and it updates every couple of hours as its supposed to. But for the My Location, it hasn't updated in 3 days.
Nothing more annoying than going outside in the blinding heat and sun to look down on your phone that says you are in the middle of a thunderstorm.
It doesn't seem to be a problem with the GPS or location system, as it updates my location fine(currently in Maitland, not Orlando, which is correct). But it doesn't download the weather for this location properly. Very troubling...
Vengeance000 said:
Hey, a fellow Orlando-an! I have the exact same problem with the My Location service here. I have Orlando put in as a manual location, and it updates every couple of hours as its supposed to. But for the My Location, it hasn't updated in 3 days.
Nothing more annoying than going outside in the blinding heat and sun to look down on your phone that says you are in the middle of a thunderstorm.
It doesn't seem to be a problem with the GPS or location system, as it updates my location fine(currently in Maitland, not Orlando, which is correct). But it doesn't download the weather for this location properly. Very troubling...
Click to expand...
Click to collapse
Go Magic!...
I'm not sure what's the problem. As I said it works on wifi and even when wifi is on and not connected to any network. It does work fine on Edge here in Orlando and also worked in 3G in Miami and Las Vegas.
I've been playing with it all afternoon at work(aren't they happy about that), and can't get it to update for the life of me. Tried turning on wifi, off and on HTC location service, disabling 3G, whatever I do it won't pull current weather data.
Maybe there just isn't anything to pull for Maitland, which is where I am at the moment, because the manual Orlando entry downloads fine. I wish there were a way to choose the location for my Cookie's hometab so it didn't show an incorrect thunderstorm.
Vengeance000 said:
I've been playing with it all afternoon at work(aren't they happy about that), and can't get it to update for the life of me. Tried turning on wifi, off and on HTC location service, disabling 3G, whatever I do it won't pull current weather data.
Maybe there just isn't anything to pull for Maitland, which is where I am at the moment, because the manual Orlando entry downloads fine. I wish there were a way to choose the location for my Cookie's hometab so it didn't show an incorrect thunderstorm.
Click to expand...
Click to collapse
Try Oviedo! lol j/k
There's actually an app around xda somewhere that lets you add cities that aren't in manila's database by default. I don't remember the exact location or name, but it works on multiple devices so it might just be in the general section. I'll try to look for it more when I get home later but you might find someone who remembers the name before I do, or just find it through searching.
It works!
For same reason that I don't know, my location is working fine today in Orlando, on 3G, H, and wifi...
Have you tried QuickGPS?? Works beautifully!!!!!
Make sure you have a data connection turned on... If you don't, it will not update automatically to your city or weather...
I'm in South Florida and when I update weather or location in maps, half of the time it will say I'm in Wilson, OK. My dad just got the MT4G and his does the same thing.
Any ideas? Thanks. (We both have 2.2.1 and latest updates on everything).
How is your location being determined? GPS? Mobile networks?
Usually mobile network, but I think its happened with GPS too. However, once I need to get directions from Google Navigate, it gets the right location. But until then, my weather is wrong, latitude will be wrong, etc.. I usually keep GPS off until I need Navigation.
That's definitely odd. Yeah, I keep my GPS off pretty much all the time - unless an app requests it on-demand. My weather is always found, perfectly. What's interesting is that it's happening on both your and your dad's phone. To me, that almost seems like the tower it's connecting to.
Shoot, it could even be a "bug" in the HTC weather app/widget that based on certain location data, it displays a completely different value (city). I'm only speculating.
If it was just your phone, I'd be inclined to say there is a hardware issue. I have had 3 MT4G's in my hands + my fiancee's and none of them have ever once experienced any issue such as this.
Possibly anything to do with the APNs (Access Point Names)? Check Settings > Wireless & networks > Mobile networks > Access Point Names. As far as I can tell, this is supposed to be set to T-Mobile Data.
Sorry I can't be of more help!
I know, weird. And we are on T-Mobile Data for the APN... Maybe it is the tower... ?
I have the SAME issue, it isn't as drastic, but everytime I try to go into "Maps" application to search for stuff in my location, it "finds" me at a place I haven't been for like a week, however... again, as soon as I use my turn by turn, it locks onto where I am and gives me legit directions...
My MyTouch 3G did that, said I was on the other side of the state. It probably has to do with the tower you're hooked into, because mine would only do it at work, not at home.
Lately my phone has been showing my google results in the wrong location. For example if I search for California Pizza Kitchen instead of showing the closest ones to my location (San Fernando Valley/Los Angeles) it shows me in Moreno Valley. This is true for everything that requires location including Google Maps EXCEPT when I use the turn by turn navigation the location corrects itself in Google maps but not anywhere else. This has become extremely annoying when searching for local businesses. I know this probably isn't specific to the S5 but need some help to rectify this. Thanks in advance.
Anybody?
I know this is going to sound far fetched but do you have WeatherBug installed on your device?
c4manceph said:
I know this is going to sound far fetched but do you have WeatherBug installed on your device?
Click to expand...
Click to collapse
Nope
WeatherBug was causing this issue for me and a simple uninstall /reinstall resolved the issue.
Perhaps you have a similar issue with one of your apps causing the issue.
I'd check apps that use your location as a possible culprit.
armeN0317 said:
Lately my phone has been showing my google results in the wrong location. For example if I search for California Pizza Kitchen instead of showing the closest ones to my location (San Fernando Valley/Los Angeles) it shows me in Moreno Valley. This is true for everything that requires location including Google Maps EXCEPT when I use the turn by turn navigation the location corrects itself in Google maps but not anywhere else. This has become extremely annoying when searching for local businesses. I know this probably isn't specific to the S5 but need some help to rectify this. Thanks in advance.
Click to expand...
Click to collapse
Are you stock or root? Is it with the GPS on or network? Are you the google location settings on always? I had map issues on the s4, we wound up on a back road that was about 20 miles away from where we were supposed to..but I've not had issues on the s5. I'm stock, use enable gps and google location when using. Have you tried clearing the cache & data from the Gmaps app?
alright so it's also happening to my wife's note 3 on verizon and she is totally stock nothing fancy at all. Could this be a carrier issue with towers or something?
armeN0317 said:
alright so it's also happening to my wife's note 3 on verizon and she is totally stock nothing fancy at all. Could this be a carrier issue with towers or something?
Click to expand...
Click to collapse
Like with what sainthooligan said, we need to know if you're using GPS or network to try and figure out what is happening. I personally havent had any problems with location. I use an app from the playstore called gpstest to keep my gps in check. You can clear and update the AGPS from the settings on that app.
warpedmind0u812 said:
Like with what sainthooligan said, we need to know if you're using GPS or network to try and figure out what is happening. I personally havent had any problems with location. I use an app from the playstore called gpstest to keep my gps in check. You can clear and update the AGPS from the settings on that app.
Click to expand...
Click to collapse
its in High Accuracy mode. I don't think its a location setting since she has a completely different phone and it's happening to her too.
armeN0317 said:
its in High Accuracy mode. I don't think its a location setting since she has a completely different phone and it's happening to her too.
Click to expand...
Click to collapse
Try ticking GPS only mode and see if there is a change. If there is a noticeable change then it my be a network issue.
warpedmind0u812 said:
Try ticking GPS only mode and see if there is a change. If there is a noticeable change then it my be a network issue.
Click to expand...
Click to collapse
Switched it to GPS only maps works fine but google search results still show riverside/moreno valley area. Also cleared cache and data on chrome and google search app.
armeN0317 said:
Switched it to GPS only maps works fine but google search results still show riverside/moreno valley area. Also cleared cache and data on chrome and google search app.
Click to expand...
Click to collapse
For "google search results" do you mean where the location is displayed from in the the browser? This is relative to the ip address of your internet connection through your ISP or carrier (see attached screen shot).
if that isn't relevant to what you noted, have you checked your location settings under Settings > Location > My places to see if you have something in there that shouldn't be for home,work or car?
So I had some more time today to troubleshoot this issue more in depth and boy you will never guess what I found. So all my chrome settings all my locations settings are correct all that stuff is good. And guys keep in mind this is happening to 3 separate devices with separate owners and gmail accounts on the same verizon plan. Turns out the Verizon Provided Samsung Range Extender was the culprit. Soon as I unplugged the range extender the correct location for searches and everything else was there. Now after power cycling the Range Extender it refused to find a GPS location. My range extender is located on a window pane and the gps united is extended to the top of the window about 8-9ft from the ground (basically as good a placement as possible). I contacted verizon and after long conversations with different reps they finally agreed the range extender is the issue. I am waiting on their technical department to give the ok for them to replace my range extender (they still seem to think its possible they may have an issue or outage with range extenders in my area and want to eliminate that from the equation before proceeding). Man I really would hate to wonder how this would have been diagnosed with someone not as technically inclined as myself and without the outlet of this forum for advise. So basically waiting on big red to OK a replacement for me and go from there. I'll update this post soon as I get to that step.