Database Users

Dust in LCD

I an always overprotective of a new gadget, and the Evo I am getting tomorrow will be no exception. I was looking through a blog and I saw an image of the front glass being removed. They noted how easy it is to remove, and lauded this as a feature. When I see this, all I can think is about the horror I felt when I found a stream of dust particles between the LCD and the glass on my iPhone and my Sprint Hero (and yeah, every single other thing I ever get, somehow).
I was thinking about how much I hate this and I want to avoid it this time around. For those of you that use full body cases, have you ever had this problem? For that matter, has ANYONE ever had this problem? I wouldn't be that surprised if it turned out I am alone in my compulsiveness.
Regards!

Pick it up and blow on it....jk
I highly doubt that anyone has had this prob. The reason why on the video it was like that is because he had already taken the screen of a million time before.

there is a tiny gap in the seam between the screen and the housing and i have already seen dust get in there
however i have not seen any dust under the glass (yet) and i have definitely been watching out for it. i'm hoping my silicone skin that covers the seam will help to prevent dust seepage (like it did with my hero, though my hero eventually got dusted regardless)

The n1 had this issue but i have not seen one post about evo with dust. My evo looks and feels like it was built 10x better then my n1.

i have some dust building up on top left corner...right below the hTc logo

I've had dust under my screen on the top left underneath the htc logo for like 2 weeks. I have no idea how it got there. Very aggravating
Sent from my EVO using XDA App

I use the seidio active case and have no dust. Had the phone since launch day
Sent from my PC36100 using Tapatalk

Evos have had issues with the screen rising up due to improper adhesion.
Solution involves using a hairdryer on hot to gently heat the adhesive while pushing down on the screen.
I am uncertain whether what I stated is the correct method or not. I read it some time ago, and I cannot remember where.

Just noticed quite a bit of dust in the upper left corner of the lcd... Can't unsee it now. Seems there are a bunch of reports of this exact area being a problem.

konfuzed said:
i have some dust building up on top left corner...right below the hTc logo
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Same here. It is way less noticeable than my hero was.

Top left corner = dust

I noticed dust in the top left corner since 6 days after getting thephone
Sent from my PC36100 using XDA App

We need some pics of phones with this effect. My screen has the dust too. Its bs. It has never been dropped in dirt or near the beach yet when the screen is off its obvious.
Sent from my PC36100

So went to Sprint one day to ask if they could clean the dust that is in the top left corner (which has been done on my previous hero phone a lot) and i was told that they didn't have too because that is normal wear and tear. Like if your car was to get dust in it the dealership wouldn't be responsible. I just laughed in his face and said are you serious. I have all the protection plans and i demanded he go and clean it. Then he tells me that he has to take off my protection screen because he claimed that there was dust under that. Which i know how to put on a screen in dust free area and it was impossible for dust to get under it when the screen is on. This guy was an idiot. So he went in the back and came out moments later saying well we moved the dust off the screen but they couldn't remove it from the phone. I looked at the phone and the dust appeared to be gone. About 15 min later the dust was back. I am not sure was is going on but it is really wierd that all of you have the same dust in the upper left hand corner like mine. Anyone else go to sprint and ask about it? I am curious to here what they have told you. I am going to another sprint store to see what they say to me this time

There is another thread about the same thing. Its probably the headphone jack.

x iFLaWz said:
There is another thread about the same thing. Its probably the headphone jack.
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It is because of the headphone jack. Its going to happen to all EVO's, just the nature dust and having a jack near the screen like that without being fully protected from the lcd screens.. Case's do help and I've heard of plugs coming out to plug into the jack to prevent dust and moisture getting inside.

All of a sudden silicone caps for ports don't sound so 1995 anymore. Im not sure its the headphone jack, to me it looks like its getting in around the earpiece/speaker. Not sure of that though.

My first handset had dust in the upper left corner.. one of the main reasons I asked for an exchange. My second handset has dust accumulating in the same spot but I'm trying to ignore it.. =\

The Evo I have now has dust in the bottom right corner. Noticeably a large piece about 2mm from the bottom. I got sent a replacement from sprint due to another issue, and right out of the plastic packaging i noticed a LARGE piece of dust right in the middle of the screen. Very annoying, and I sent it back. I cannot believe HTC would let this get through a quality inspection.

Would You Exchange Your G2 If....

it had dust under the screen? As I was cleaning my screen today, I noticed two minuscule particles of dust under the screen. They are very close to the right and left edges of the screen, so Im assuming they somehow got through the small gap on those sides of the screen (if you look at the G2 on a flat plane, you notice a small gap between the screen and the side of the phone. The side is slightly more elevated than the screen at the center of the phone.). Im just worried about more dust getting under there, so should I exchange it under warranty. Other than that the phone has been flawless except for the typical "loose" hinge.
BTW the gap Im taking about is not a horizontal gap. Its a vertical gap, like the screen doesnt sit flush with the casing. Its noticeable on both sides, more towards the center of the device. If someone could verify with their phone it would be helpful.

Probably wouldn't bother me. I haven't had the issue of anything getting under my screen and I've had the phone since it was released. You can always have tmobile send you a replacement however there probably only going to send you a refurb G2. Some times it just pays to leave well enough alone but when its something that annoys you I can certianly understand.
Sent from my CM7 powered G2

I've accumulated quite a few dust particles under my screen. They're mostly collected in the bottom left corner but more are picking up on the right. Apparently this is a well known issue because of the gap between the screen and the housing.
I'm gonna line up a replacement for mine because its starting to get on my nerves. One of those things that once you know its there, all you do is look at it lol.
If I were you and its only two or so specs of dust, I wouldn't really wanna go through the hassle of an exchange until it got worse.

Decided Im not gonna exchange it over 2 small pieces of dust (the size of a thin pencil tip). Especially considering everything else is working fine and I will possibly get a refurb replacement.

I just went through a replacement nightmare all because of having dust under the screen.. Within the first couple weeks of me getting the phone, I started noticing a bunch of dust particles accumulating in the lower left corner of the screen. After a month, there was a noticeable line of dust, in a 1 inch x 1 inch square at the far bottom left. After the 2nd month, it was starting to be noticeable while the screen was on too, and was starting to make it tough to read that lower corner.
I went to a T-Mobile store, just to make sure that it would be covered under warranty. They said absolutely, and offered to swap it out in the store - I had a ton of data and text messages not backed up, so I said I'd be back once I backed everything up.
Well, I should have gone to the store again, instead I called customer service and processed it over the phone. They mailed me a replacement phone ASAP, actually got it the next day. I packed up the old phone, sent it back, and thought everything was done. 2 weeks later, I got a letter saying that it's not under warranty, that the phone had physical damage, and they had charged my account $295 for the new phone.. After a very frustrating hour on the phone with customer service, and going through the following: They wouldn't send me the old phone back, wouldn't let me talk to anyone who had access to look at the phone, wouldn't/couldn't even give me a description of what physical damage there was - they finally agreed to credit me back the $295.
Sorry for the long post, just getting all the info in there.
Short version - If you have a warranty issue, bring it to a store!

I had this problem with my first phone, Lots of dust under the bottom left corner. I called tmobile and they swapped it out with another phone no question. Its been over a month and I havent seen got anything saying the phone was not covered by the warranty. This phone seems much better than the first one so im being more careful with where I put it and how I handle it to minimize the chances of dust invading it.

Gap between the screen and the housing... Huh? Its sealed tight. No gap, no dust. Yours has obviously been bashed up.

dhkr123 said:
Gap between the screen and the housing... Huh? Its sealed tight. No gap, no dust. Yours has obviously been bashed up.
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I could tell you for a fact this phone is not bashed up, its been babied since I got it (couple days before Christmas). As soon as I got it a Otterbox case was placed on it. Phone sits in my jacket pocket. So how it would get bashed up is beyond me.
BTW the gap Im taking about is not a horizontal gap. Its a vertical gap, like the screen doesnt sit flush with the casing. Its noticeable on both sides, more towards the center of the device. If someone could verify with their phone it would be helpful.

i will not change it
rtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrt

Gorilla Glass screen defect?

So yesterday I had my phone in my pocket all day. During that time I was doing work underneath a truck. Phone was 100% fine after I had finished. Sat down and checked my messages etc. Then I went out and once I got home and took my phone out it had a crack which spans the earpiece grill to around the middle left side of the screen.
I Found this very strange as it had no force exerted on it and is fully protected with a case-mate tough case. The crack is very very fine. I would say it is hairline. So it's obvious it hasn't been caused by any fall damage.
Just wondering if anyone has had any similar experience where they go to get their phone and notice a mysterious crack has appeared. I have also emailed Samsung which they replied saying they will asses it and see if the glass is defective. But I don't know how they would know if it was defective.

I'm also using tough case and once i removed it, after a long time, found that a lot of dust was accumulated between the glass and volume buttons. I don't know if that tiny gap existed or was created by the dust and i wonder if something similar could provoke it in your case.

I always clean under my case. Where the case goes over the screen edge. I usually wipe out the dust daily so it stays clean. There is no impact marks to suggest anything has hit it.

imlgl said:
So yesterday I had my phone in my pocket all day. During that time I was doing work underneath a truck. Phone was 100% fine after I had finished. Sat down and checked my messages etc. Then I went out and once I got home and took my phone out it had a crack which spans the earpiece grill to around the middle left side of the screen.
I Found this very strange as it had no force exerted on it and is fully protected with a case-mate tough case. The crack is very very fine. I would say it is hairline. So it's obvious it hasn't been caused by any fall damage.
Just wondering if anyone has had any similar experience where they go to get their phone and notice a mysterious crack has appeared. I have also emailed Samsung which they replied saying they will asses it and see if the glass is defective. But I don't know how they would know if it was defective.
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almost the exact same thing happened to my friends SGS2!
He´s always very cautious with his phone but one day he took it out of his pocket en de screen was cracked from around the home button to the volume keys.
Very strange

Fyi, Samsung don't use gorilla glass on there phones, they use there own stuff.
Sent from my HTC Desire HD A9191 using xda premium

Well I sent Samsung an email about this and got a reply yesterday. This is what they said:
I’m sorry you are experiencing problems with your device due to the cracked screen. I can understand your frustration about this.
If you provide the details below your device can be assessed by our team of engineers at our main service centre to see if there is a manufacturer defect with the glass.
If there is no fault with the glass then the service centre will quote you a price to fix the phone.

Screen crack for no reason

Hello guys,
Yesterday, in the morning, I noticed a small crack at the bottom of my screen. The day before I haven't noticed it and I haven't dropped or pushed the device. I was using the phone, just surfing through youtube, and suddenly for no reason I saw it. There is no damage on the frame and no signs of pushing or spread cracking. It's just a line which appeared from nowhere.
One reason for that may be because I was in a room in which the temperature is pretty low and the device was warm. It might be a temp. difference which caused the crack.....
I have read that other people had 'screen crack for no reason' issues with note 3 and s3 and other mobile brands even.
Does anyone of you encountered similar issues?
:good:

I cracked mine 4 days after it was released. I was sitting in board meetings all day, probably didn't take my phone out of my pocket more than twice throughout the day. When the meetings were over I went back to my hotel and saw what I thought was a smudge, which turned out to be a TINY crack, right dead center on the screen, which quickly spider webbed to all edges.
I have no idea how it happened, but thank goodness for insurance.

Rapid temperature fluctuations of more than 20ºC tend to cause these cracks, yes. Particularly when combined with stress on the shell.
Are you using a case? That my have also caused it.

My screen also hairline cracked. It was in a spigen case, inside a padded phone pocket inside my purse which was sitting on a chair. I've never dropped this phone, and I've had it for about 45 days.
I'm just going to live with it. I just bought it and I don't want to spend $161-$175 to have a hairline crack fixed.

..

Backglass getting loose

I've had my U Ultra for about 3 months now and noticed today that the backglass on the left side of the device (the one without buttons) has a little gap between itself and the metal housing of the phone. I can even put my nail in the gap and could probably lift the glass. The backglass is probably held in place by some sort of glue/adhesive. I've never let the phone get too warm or hot so I don't think that heat could be the cause of this problem but that glue must've somehow stopped working. Since it's fairly new, I've still got warranty on it. Does any one of you know what I could expect from the store (Saturn)?
(Bought in Germany)
This really worries me as I fear that the glass might detach more and more.