I've had my U Ultra for about 3 months now and noticed today that the backglass on the left side of the device (the one without buttons) has a little gap between itself and the metal housing of the phone. I can even put my nail in the gap and could probably lift the glass. The backglass is probably held in place by some sort of glue/adhesive. I've never let the phone get too warm or hot so I don't think that heat could be the cause of this problem but that glue must've somehow stopped working. Since it's fairly new, I've still got warranty on it. Does any one of you know what I could expect from the store (Saturn)?
(Bought in Germany)
This really worries me as I fear that the glass might detach more and more.
Related
Hi, I’ve just changed my mobile to an XDA Exec, had it for about a week and just noticed today the screen seems a little lose where the twisting joint is. I’ll try and explain this: With the XDA sitting on the desk and the screen open (at 90deg to the keyboard), if you put your fingers on the top of the screen assembly, it will rock noticeable from side to side (left/right), which is then more noticeable when it’s closed up. It almost feels like there is enough play in it to cause some damage if not careful.
What I’m interested to find out is, is this normal? Is it normal ware (given it’s a week or so old) or is this something that isn’t right and needs some attention?
Also is it possible to tighten something up to stop this and are there any disassembly guides available for the screen assembly?
Cheers
Matt
same here!
same problem with my xda exec, it has a slight wiggle but then it really bothers me. is there a way to tighten the joint or a service center that can do the tightening? im from toronto. thanks!
Hi, At least I'm not the only one, driving me mad too every time I pick it up....
Do you remember if it did this when you got it or has it started over time? I'm wondering if I can get it repaired under the warrantee or if this is just a "Feature" of the hardware.......
Alternatively I'm interested in finding out how to take the screen section apart. Has anyone got any pictures of the innards? And if that is actually worth doing, e.g. is there a nut that's come loose and needs tighten?
Cheers
Matt
The common problem I have found is that the screw on the hinge by the screen pivot comes loose. Look at it with the screen 90 degrees out, It's obvious. It has happened on my last 3 Execs. The screens seem to be easy to damage.
Try removing the screw, adding a little super glue or whatever your local glue is and tightening it quickly. Works for me
i little wobble is normal considering you have a relatively huge screen on that end of a lttle metal base plate with one screw holding it on.
if your screw is tight, but you can wiggle the screen back and forth your base plate may be bent.
this happened on my UNI after a dropped it. the plate was noticabley bent convex. when this happens the base plate isn't supported by the plastic of the case. i removed the single metel screw (described above) and detached the screen from the rest of the case. while it was out i bent the base plate into a concave shape. once it was tighted back down the screen was back to it's slightly wobbly self again!
download the service manual and study the pictures.
it had dust under the screen? As I was cleaning my screen today, I noticed two minuscule particles of dust under the screen. They are very close to the right and left edges of the screen, so Im assuming they somehow got through the small gap on those sides of the screen (if you look at the G2 on a flat plane, you notice a small gap between the screen and the side of the phone. The side is slightly more elevated than the screen at the center of the phone.). Im just worried about more dust getting under there, so should I exchange it under warranty. Other than that the phone has been flawless except for the typical "loose" hinge.
BTW the gap Im taking about is not a horizontal gap. Its a vertical gap, like the screen doesnt sit flush with the casing. Its noticeable on both sides, more towards the center of the device. If someone could verify with their phone it would be helpful.
Probably wouldn't bother me. I haven't had the issue of anything getting under my screen and I've had the phone since it was released. You can always have tmobile send you a replacement however there probably only going to send you a refurb G2. Some times it just pays to leave well enough alone but when its something that annoys you I can certianly understand.
Sent from my CM7 powered G2
I've accumulated quite a few dust particles under my screen. They're mostly collected in the bottom left corner but more are picking up on the right. Apparently this is a well known issue because of the gap between the screen and the housing.
I'm gonna line up a replacement for mine because its starting to get on my nerves. One of those things that once you know its there, all you do is look at it lol.
If I were you and its only two or so specs of dust, I wouldn't really wanna go through the hassle of an exchange until it got worse.
Decided Im not gonna exchange it over 2 small pieces of dust (the size of a thin pencil tip). Especially considering everything else is working fine and I will possibly get a refurb replacement.
I just went through a replacement nightmare all because of having dust under the screen.. Within the first couple weeks of me getting the phone, I started noticing a bunch of dust particles accumulating in the lower left corner of the screen. After a month, there was a noticeable line of dust, in a 1 inch x 1 inch square at the far bottom left. After the 2nd month, it was starting to be noticeable while the screen was on too, and was starting to make it tough to read that lower corner.
I went to a T-Mobile store, just to make sure that it would be covered under warranty. They said absolutely, and offered to swap it out in the store - I had a ton of data and text messages not backed up, so I said I'd be back once I backed everything up.
Well, I should have gone to the store again, instead I called customer service and processed it over the phone. They mailed me a replacement phone ASAP, actually got it the next day. I packed up the old phone, sent it back, and thought everything was done. 2 weeks later, I got a letter saying that it's not under warranty, that the phone had physical damage, and they had charged my account $295 for the new phone.. After a very frustrating hour on the phone with customer service, and going through the following: They wouldn't send me the old phone back, wouldn't let me talk to anyone who had access to look at the phone, wouldn't/couldn't even give me a description of what physical damage there was - they finally agreed to credit me back the $295.
Sorry for the long post, just getting all the info in there.
Short version - If you have a warranty issue, bring it to a store!
I had this problem with my first phone, Lots of dust under the bottom left corner. I called tmobile and they swapped it out with another phone no question. Its been over a month and I havent seen got anything saying the phone was not covered by the warranty. This phone seems much better than the first one so im being more careful with where I put it and how I handle it to minimize the chances of dust invading it.
Gap between the screen and the housing... Huh? Its sealed tight. No gap, no dust. Yours has obviously been bashed up.
dhkr123 said:
Gap between the screen and the housing... Huh? Its sealed tight. No gap, no dust. Yours has obviously been bashed up.
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I could tell you for a fact this phone is not bashed up, its been babied since I got it (couple days before Christmas). As soon as I got it a Otterbox case was placed on it. Phone sits in my jacket pocket. So how it would get bashed up is beyond me.
BTW the gap Im taking about is not a horizontal gap. Its a vertical gap, like the screen doesnt sit flush with the casing. Its noticeable on both sides, more towards the center of the device. If someone could verify with their phone it would be helpful.
i will not change it
rtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrt
I cracked my screen pretty badly this weekend and am planning on ordering the replacement parts this week (debating the just glass or the new glass/LCD options). But I've noticed since then(last 2 days) the battery has drained pretty fast. Normally I get 2 days from a charge, today I pulled the phone off the cord at 8am and now at 3pm I got a pop-up saying <10%. The phone has only sat on the desk. No calls, no emails, no text, no web surfing.
Maybe the screen is getting mixed signals, being cracked and all.
Any ideas?
mattlikesbikes said:
I cracked my screen pretty badly this weekend and am planning on ordering the replacement parts this week (debating the just glass or the new glass/LCD options). But I've noticed since then(last 2 days) the battery has drained pretty fast. Normally I get 2 days from a charge, today I pulled the phone off the cord at 8am and now at 3pm I got a pop-up saying <10%. The phone has only sat on the desk. No calls, no emails, no text, no web surfing.
Maybe the screen is getting mixed signals, being cracked and all.
Any ideas?
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I am not really knowledgable about the exact interworkings of the HD2's internal hardware. But I do think it would be a pretty fair assumption that the cracked screen could be the cause of the sudden battery drain. You know your HD2 better than anybody else would as far as daily functionality of your HD2. So if it was not having a battery drain before you cracked the screen. And now you do after and this is the singular change in the state of the HD2 be it hardware wise or software wise. Then logic would say that is it.
Have you thought any about it might not just be the screen that is cracked. What about the internals. How hard did it hit, and how hard was the object the phone hit????
One last thing, be nice to your HD2, it is nice to you. ha ha ha....... But really take it easy on the hardware.
I trimmed the tape on it down to only covering the glass (finger protection mostly) and got it off the edges and out from around the back. This seemed to really help. I've noticed from the beginning of owning this phone that there are some sensitive spots on the sides that when pressure is applied the phone acts like a button was pressed etc. So I must have been causing this. Even with the screen off it was still reading a button push and having to process this action, using power.
I need to find a hard shell for the phone. The rubber thing that came with it is useless as it sticks in your pocket, I need smooth hard plastic I guess. The phone slipped out of my hand as I was getting out of the car and landed face down. Pure accident.
mattlikesbikes said:
I trimmed the tape on it down to only covering the glass (finger protection mostly) and got it off the edges and out from around the back. This seemed to really help. I've noticed from the beginning of owning this phone that there are some sensitive spots on the sides that when pressure is applied the phone acts like a button was pressed etc. So I must have been causing this. Even with the screen off it was still reading a button push and having to process this action, using power.
I need to find a hard shell for the phone. The rubber thing that came with it is useless as it sticks in your pocket, I need smooth hard plastic I guess. The phone slipped out of my hand as I was getting out of the car and landed face down. Pure accident.
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I too have notice the same thing about my HD2 that ertain areas around the edge are sensative, like you said almost like you were pressing abutton of some sort. I am glad you figured something out that helps stop the battery drain. I know that can be agrevating as hell.
If you have a T-Mobile HD2 like I do you could try the Body Glove. I have one on mine, it is a two piece hard plastic cover you HD2 slides up in. ig has a pull out kickstand on the back also, I really like it. It has help protect my HD2 several times when I accidently dropped it out of my hand. I do warn you though after having it on your HD2 for awhile it will make to little scuff marks of the clear coat on your battery cover. Also I have notice I have to make sure I have a ferm grip on it when I pick it up cause the plastic cover is a little slick not like when gou have the rubber case on it. I attached two photos of the cover, oh and you can buy it from T-mobile store or from the T-Mobile website. I suggest website it is cheaper there.
So I've had my Z3C for nearly a month now and I have been very happy with it except for one thing, the left port cover doesn't seem to sit flush with the body of the phone, it looks like it's not sealed correctly. Pushing it in only results in it returning to its regular position a minute later. I have however gotten the phone wet, but not submerged, but it's still completly fine. I'm just concerned that one day it will fail to seal and I'll have a water damaged Z3C on my hands.
pezza10 said:
So I've had my Z3C for nearly a month now and I have been very happy with it except for one thing, the left port cover doesn't seem to sit flush with the body of the phone, it looks like it's not sealed correctly. Pushing it in only results in it returning to its regular position a minute later. I have however gotten the phone wet, but not submerged, but it's still completly fine. I'm just concerned that one day it will fail to seal and I'll have a water damaged Z3C on my hands.
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You could get it "fixed" under warranty, but you'll probably lose your phone for a month or something. But then again, rather do it now while you still have the warranty then in a year or something when the port doesn't close at all anymore or something.
I noticed that the post connected to the cover can bend quite easily so if the post is not perpendicular to the cover, it may not seal properly.
hamsup1o said:
I noticed that the post connected to the cover can bend quite easily so if the post is not perpendicular to the cover, it may not seal properly.
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I noticed that the post on mine wasn't straight so I bent it back myself and now the cover sits perfectly. Thanks for the advice!
Old thread I know, but I'm having the same problem and am confused by what 'post' you mean..
To enter the service menu, type this into the dialer:
*#*#7378423#*
From there, select service tests, then pressure tests. Gently squeeze the phone, with your thumb on the screen and your fingers on the back. If the number goes up when you do this, it's water tight. If it doesn't, have it repaired professionally or under warranty.
Use double sided tape.
I have a Xiaomi Mi 9T since December 2019 and had no issues with it in that time, have never left it in the sun or in any super hot areas, always in my pocket, couch, bed, table on my house, sometimes heats up while charging because quick charge.
But this morning I took the cover off and looked at my phone, noticed that the lower half of the back glass panel is stating to lift up, I could easily slice my fingernail inside (I could, but I didn't), I pressed it in and it went to normal but of course it started to lift up again in a few hours.
What should I do? Should I grab a heat gun and press it back? Or should I look into warranty and see what do they say?
I could put some heat and push it back but I worry if the battery might be swelling (It's not the first time it happens to me... Well would be first time it happens on a sealed glass phone), tho it's just the lower 1/3 that is lifting up.
warranty - if it's lifting it could be battery getting bulky or just adhesive in frame was not applied properly
Same thing happened to me on Mi9T. In my case the back cover broke because on the bump, so i removed the cover and the battery was swallen.
I didn't ask for warranty so i bought a new battery and the back cover and replaced by myself, i can't afford to be without the phone for weeks but you should ask for in warranty repair.