Database Users

Dust under the screen

Hello all,
I've got a week old Desire Z and the only thing thats bothering me is a few bits of dust in various corners of the screen, tiny bits not too large, other than this the phones perfect. I'm contemplating returning the device, however I'm worried the next one maybe worse off, and eventually dust is going to get under the screen it being a HTC, my previous Nexus One had the problem so did 3 other friends and a Desire, all which use similar sealing mechanisms.
Do any of you chaps suffer from the same problem?
Regards,
Akshay

I haven't noticed any dust in mine -- but I did in one of my previous phones.
As long as its not a big flake of dust right in the middle, I wouldn't sweat it. Like you said, the next one could be worse (unless you can go into a store and they'll let you open boxes and look)
Mine came with what appears to be a very slight scratch bottom right, but when the phone's on you cant see it at all

I have one on my screen too. It's not small, it's on the edge of the screen, right on top, below the HTC logo. When I pick up the phone, it's not visible much, but when you look at the phone lying on your desk then I see it and it bugs me.
I was hoping there is a way to get rid of it. Like turn the phone upside down and switch on vibration, or shake the phone. Any ideas?

schriss said:
I have one on my screen too. It's not small, it's on the edge of the screen, right on top, below the HTC logo. When I pick up the phone, it's not visible much, but when you look at the phone lying on your desk then I see it and it bugs me.
I was hoping there is a way to get rid of it. Like turn the phone upside down and switch on vibration, or shake the phone. Any ideas?
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Click to collapse
Anything in there is probably sandwiched in pretty good. Some things to consider trying are giving the phone some hard taps on the edge, to try to dislodge the dust and move it to a non-visible area (this could also shatter your screen or dislodge some important component) or maybe try dissembling the phone till you can get to the edge of the screen and try some high-pressure air...

aksd said:
Hello all,
I've got a week old Desire Z and the only thing thats bothering me is a few bits of dust in various corners of the screen, tiny bits not too large, other than this the phones perfect. I'm contemplating returning the device, however I'm worried the next one maybe worse off, and eventually dust is going to get under the screen it being a HTC, my previous Nexus One had the problem so did 3 other friends and a Desire, all which use similar sealing mechanisms.
Click to expand...
Click to collapse
I got dust in the bottom left hand corner of my screen. I went to sleep with a clear screen and woke up with a good portion of the corner pretty well dusted, about the diameter of a dime.
I sent it in for a warranty replacement, and it hasn't happened again with the new one in 5 months.

I'm done with HTC phones for now. Two of my last high end HTC phones had either dust or stuck/bad pixels and while materials seemed high quality, build quality was really poor. That dust was not there when I bought it, it must have made it in there, this should never be allowed to happen.

Would You Exchange Your G2 If....

it had dust under the screen? As I was cleaning my screen today, I noticed two minuscule particles of dust under the screen. They are very close to the right and left edges of the screen, so Im assuming they somehow got through the small gap on those sides of the screen (if you look at the G2 on a flat plane, you notice a small gap between the screen and the side of the phone. The side is slightly more elevated than the screen at the center of the phone.). Im just worried about more dust getting under there, so should I exchange it under warranty. Other than that the phone has been flawless except for the typical "loose" hinge.
BTW the gap Im taking about is not a horizontal gap. Its a vertical gap, like the screen doesnt sit flush with the casing. Its noticeable on both sides, more towards the center of the device. If someone could verify with their phone it would be helpful.

Probably wouldn't bother me. I haven't had the issue of anything getting under my screen and I've had the phone since it was released. You can always have tmobile send you a replacement however there probably only going to send you a refurb G2. Some times it just pays to leave well enough alone but when its something that annoys you I can certianly understand.
Sent from my CM7 powered G2

I've accumulated quite a few dust particles under my screen. They're mostly collected in the bottom left corner but more are picking up on the right. Apparently this is a well known issue because of the gap between the screen and the housing.
I'm gonna line up a replacement for mine because its starting to get on my nerves. One of those things that once you know its there, all you do is look at it lol.
If I were you and its only two or so specs of dust, I wouldn't really wanna go through the hassle of an exchange until it got worse.

Decided Im not gonna exchange it over 2 small pieces of dust (the size of a thin pencil tip). Especially considering everything else is working fine and I will possibly get a refurb replacement.

I just went through a replacement nightmare all because of having dust under the screen.. Within the first couple weeks of me getting the phone, I started noticing a bunch of dust particles accumulating in the lower left corner of the screen. After a month, there was a noticeable line of dust, in a 1 inch x 1 inch square at the far bottom left. After the 2nd month, it was starting to be noticeable while the screen was on too, and was starting to make it tough to read that lower corner.
I went to a T-Mobile store, just to make sure that it would be covered under warranty. They said absolutely, and offered to swap it out in the store - I had a ton of data and text messages not backed up, so I said I'd be back once I backed everything up.
Well, I should have gone to the store again, instead I called customer service and processed it over the phone. They mailed me a replacement phone ASAP, actually got it the next day. I packed up the old phone, sent it back, and thought everything was done. 2 weeks later, I got a letter saying that it's not under warranty, that the phone had physical damage, and they had charged my account $295 for the new phone.. After a very frustrating hour on the phone with customer service, and going through the following: They wouldn't send me the old phone back, wouldn't let me talk to anyone who had access to look at the phone, wouldn't/couldn't even give me a description of what physical damage there was - they finally agreed to credit me back the $295.
Sorry for the long post, just getting all the info in there.
Short version - If you have a warranty issue, bring it to a store!

I had this problem with my first phone, Lots of dust under the bottom left corner. I called tmobile and they swapped it out with another phone no question. Its been over a month and I havent seen got anything saying the phone was not covered by the warranty. This phone seems much better than the first one so im being more careful with where I put it and how I handle it to minimize the chances of dust invading it.

Gap between the screen and the housing... Huh? Its sealed tight. No gap, no dust. Yours has obviously been bashed up.

dhkr123 said:
Gap between the screen and the housing... Huh? Its sealed tight. No gap, no dust. Yours has obviously been bashed up.
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Click to collapse
I could tell you for a fact this phone is not bashed up, its been babied since I got it (couple days before Christmas). As soon as I got it a Otterbox case was placed on it. Phone sits in my jacket pocket. So how it would get bashed up is beyond me.
BTW the gap Im taking about is not a horizontal gap. Its a vertical gap, like the screen doesnt sit flush with the casing. Its noticeable on both sides, more towards the center of the device. If someone could verify with their phone it would be helpful.

i will not change it
rtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrt

Screen raised a little bit higher than the bezel near the dock connector

I'm close to my 14 days return period at bb and suddenly I noticed that the glass screen on my Iconia is separating a bit noticeable enough for my fingers to feel it when I touch that section. It is the area at the docking connector side, the screen is raised a bit higher than the side metal bezel. When I pushed it down hard it flushed back in but raised again after some time. I never noticed it before and I've been really using it daily for more than a week now and only until yesterday I saw this. I feel really bad because I really love my Iconia and was really planning to keep it. I had the same issue with my HTC EVO, but I held on to it because I've read in the EVO forum that others have even worst screen separation and mine wasn't as bad. So I'm wondering if most Iconias have this issue so I don't need to return it anymore. I've checked the display unit at bb and it has same screen lifting around that section near the docking connector.
Sent from my A500 using Tapatalk

Same issue here. I noticed it the other day. I have a week left on my 14 day return period. Honestly it is not that big of a problem to me. I cannot push it back down, I just figured it was made that way. I noticed the demo unit at my local best buy was the same way. I do not think it is a deal breaker to me.

Yeah mine is like that too :\

MMm - no trouble here yet. Then again I was a first generation nook owner who never had a button crack, and those were hard to find ;-)
I take mine to and from work every day and use it at least 2 hours a day not counting weekend software development time where it's my test platform, so you could call mine pretty high wear and tear.

So it seems like it is common to have that slight lift on the screen and hopefully will not get worst than it is. I will just keep it and not replace with another one, who knows the replacement might even be worst or have dust like the others were complaining. I've put too much time setting this up and I really love it even with all the criticism it gets from other users.

I feel a slight raise on mine - but far from calling it an issue.

There's some dust particles getting under there now...think Staples would accept a return for that? Still in my 14 days. It's annoying.

Staples told me they would take it back for any reason in 14 days... even if you just decided you didn't like it.

cdkizzle said:
There's some dust particles getting under there now...think Staples would accept a return for that? Still in my 14 days. It's annoying.
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Oh no, I hate dust inside the screen. Was your screen raised really high or just a bit?
Sent from my A500 using Tapatalk

lol. There shouldn't be any question at all....take it back.

I'm not returning mine but this is irritating for sure

I believe it is designed that way, just as there is the gap between the glass and frame on the opposite side (where the microphone is placed in the center).
I for one find the A500 a great piece of hardware, and this doesn't bother me a bit... I actually hadn't noticed until you mentioned it here ;-)
Sent from my A500 using XDA Premium App

Raised here as well
Looks like an intentional raise to me though. The sides are flush and begin to raise about 1.5 inches in from the side of the tablet toward the center until it reaches it's highest point dead center to the dock port. Then back down by the same amount.
If it is not intentional it sure is a nicely implemented defect.

If I run my finger along the edge of the screen I can feel the glass being raised ever so slightly, fractions of a millimeter, towards the middle, above the dock connector.
Though as I look closer and use a metal ruler I find that it's not the glass that is raised but rather the bezel that is lowered slightly in the middle, above the connector.

All of them I have seen are like that, don't think its a defect at all.
It looks like it is easy for dust to get in past the microsd slot area as you can see the back of the screen through the cracks. I would be careful outside and in dusty areas. I am going to look for a sleeve that covers it or something...it should be sealed better than this.

I haven't had any dust yet, (hopefully never) and my screen is raised. (or the bezel is lowered)

I'm getting that too now. It's definately raised. I checked when the OP first posted this and it was not like this. Now I can press on the glass just above and slightly to the right of the dock connector and the screen goes down flatter. The raised area is not quite centered. I've had this tablet 3 days shy of 1 month.
Sent from my A500 using Tapatalk

Gorilla Glass screen defect?

So yesterday I had my phone in my pocket all day. During that time I was doing work underneath a truck. Phone was 100% fine after I had finished. Sat down and checked my messages etc. Then I went out and once I got home and took my phone out it had a crack which spans the earpiece grill to around the middle left side of the screen.
I Found this very strange as it had no force exerted on it and is fully protected with a case-mate tough case. The crack is very very fine. I would say it is hairline. So it's obvious it hasn't been caused by any fall damage.
Just wondering if anyone has had any similar experience where they go to get their phone and notice a mysterious crack has appeared. I have also emailed Samsung which they replied saying they will asses it and see if the glass is defective. But I don't know how they would know if it was defective.

I'm also using tough case and once i removed it, after a long time, found that a lot of dust was accumulated between the glass and volume buttons. I don't know if that tiny gap existed or was created by the dust and i wonder if something similar could provoke it in your case.

I always clean under my case. Where the case goes over the screen edge. I usually wipe out the dust daily so it stays clean. There is no impact marks to suggest anything has hit it.

imlgl said:
So yesterday I had my phone in my pocket all day. During that time I was doing work underneath a truck. Phone was 100% fine after I had finished. Sat down and checked my messages etc. Then I went out and once I got home and took my phone out it had a crack which spans the earpiece grill to around the middle left side of the screen.
I Found this very strange as it had no force exerted on it and is fully protected with a case-mate tough case. The crack is very very fine. I would say it is hairline. So it's obvious it hasn't been caused by any fall damage.
Just wondering if anyone has had any similar experience where they go to get their phone and notice a mysterious crack has appeared. I have also emailed Samsung which they replied saying they will asses it and see if the glass is defective. But I don't know how they would know if it was defective.
Click to expand...
Click to collapse
almost the exact same thing happened to my friends SGS2!
He´s always very cautious with his phone but one day he took it out of his pocket en de screen was cracked from around the home button to the volume keys.
Very strange

Fyi, Samsung don't use gorilla glass on there phones, they use there own stuff.
Sent from my HTC Desire HD A9191 using xda premium

Well I sent Samsung an email about this and got a reply yesterday. This is what they said:
I’m sorry you are experiencing problems with your device due to the cracked screen. I can understand your frustration about this.
If you provide the details below your device can be assessed by our team of engineers at our main service centre to see if there is a manufacturer defect with the glass.
If there is no fault with the glass then the service centre will quote you a price to fix the phone.

Fine scratches

Anyone else have very faint surface scratches on the back of their phone? No idea how I got them on this supposedly sturdy phone, but they are there. The phone has been on microfiber resting at all times.
My question is this, anyone think we can polish the back to get light scratches out?
Sent from my PH-1 using Tapatalk

I have this same thing going on, day 3 with the device. They're not that noticable but I know they're there and that's what bugs me. Somewhere I read said it could be scratches in oleophobic coating... IDK. JerryRigEverythings scratch test didn't show any markings until around 8 on the hardness scale.
Sent from my PH-1 using Tapatalk

sk33ls said:
I have this same thing going on, day 3 with the device. They're not that noticable but I know they're there and that's what bugs me. Somewhere I read said it could be scratches in oleophobic coating... IDK. JerryRigEverythings scratch test didn't show any markings until around 8 on the hardness scale.
Sent from my PH-1 using Tapatalk
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Click to collapse
Yea I saw the video. That's what has me annoyed. Essentials talk of durability is well documented. Add that to the fact that no cases are readily available means you kinda need to just put up with whatever happens. I'm wondering if we can just use a mild polish on the back to alleviate any minor scratches. Mine are almost invisible, but I their presence at all on a phone I baby, bothers me.
I think baking soda and water would do the trick.
Sent from my PH-1 using Tapatalk

I began to see fine scratches on the back of mine within days. I carry it in my front pocket with nothing else. I'm not aware of any rough treatment at all. I feel disappointed as well.

Same problem here ,another thing to be disappointed besides the Camera.

Same here

I was getting some as well. Try the polish out and see if it works? I don't think anyones tried it yet. Also if you don't mind covering the back you can always throw a skin on it. Also makes the phone a lot less slippery

I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.

NeutronBomb said:
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
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Interesting. Have you complained to customer support about scratches? I wonder what their take is.
Sent from my PH-1 using Tapatalk

NeutronBomb said:
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
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Click to collapse
I also have fine scratches on the back of mine, with scratches near the USB c port. I also have a replacement supposedly on the way, but for freezing & random reboot issues. What did they replace your phone for? How long did it take for you to get the replacement?

Mine was for bad light bleed and the coating on the titanium coming off. Now I have to exchange again because the one they sent me has no speaker grille.
They sent the replacement next day air after they called to confirm. I had already sent my defective device in. This was before they started doing advanced replacement.

I wish you hadn't said anything.. I have them too
Maybe they could be polished out, but if it scratches this easily they are destined to return.

The phone is not supposed to be scratch proof. I'll be surprised if they'll take your phone back just because of slight scratched. Put it in a sleeve to install vinyl backing for peace of mind.

Mine had scratches from day one... lol Just placed my replacement order yesterday but I don't expect to get it anytime soon. Phone is off and collecting dust til I get the box to return it. They stated they wouldn't have any new devices (hopefully ones w/o much of the hardware issues like the speaker grille) in stock until this week when they emailed me last week.

I ended up getting a replacement from essential and placing a skin on the back to protect from getting these fine scratches. I don't hate it as much as I thought I would, I miss the shiny back but I like not having scratches and finger prints all over the back. Wahoo!
Sent from my PH-1 using Tapatalk

Had mine for over six weeks, and no scratches here.

I have a ton of scratches near the camera and magnet ports. No idea how they got there since I carry my phone in my pocket with nothing else in it. The only thing I could think of would be resting it on it's back on a table and sliding it to pick it up? Odd how it is only around the top part. Fingerprint sensor and below is spotless.

Malacant said:
I have a ton of scratches near the camera and magnet ports. No idea how they got there since I carry my phone in my pocket with nothing else in it. The only thing I could think of would be resting it on it's back on a table and sliding it to pick it up? Odd how it is only around the top part. Fingerprint sensor and below is spotless.
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Click to collapse
Close to that area are the magnets, magnets attract metal and sand, sand is one of the few things that can scratch glass and ceramic. Sometimes even if we believe or not we have sand in our packets due to daily life. Then we have scratches without knowing where we scratched.
Sent from my SM-N950U1 using XDA-Developers Legacy app

I don't understand people complaining about micro scratches like it's something wrong with the phone? If you live in a place that has sand then you should have some type of protection on your device if you don't want scratches. Sand (silica) is harder than any coating and will scratch any phone. It also can become ubiquitous. One of the persons here literally has a user pic with them on the beach! Why make it Essentials fault when your failure to protect your phone is the issue?

I got my scratches at my corporate office in my cube. Nowhere near beach or anything of that sort. Was just playing with it and setting it up. Anyone who's not using any protection on the back and have been using it regularly saying they don't have any scratches, please share a close up video of your phone's back in nice HD detail close up so we can be in awe of your magical device with no scratches. Be sure to move it around under a bright light too. Lol. Be real people, you're gonna get scratches without a protection, whether it's a skin, case or whatever.