Database Users

Touch Screen "Smudge"

Hi all,
I've now seen two HTC Touch devices with the same "smudge" on the screen. It appears in the centre, underneath the top layer of screen, and is roughly 3cm long. It's almost as if dust has collected in the middle of the screen or something.
I'd have thought nothing of it until I saw another device with the same thing. Has anyone else experienced this? It's not always visible - with the screen off, or in direct sunlight you can see it, but otherwise it's not noticeable.
Anyone?

I have the same **** right in the center of my device

i've the same probleme on my screen
it's very boring

After how long did you begin to see this problem? I have only had my Touch a short amount of time and haven't had this issue but its not great that many people are dealing with it.

Damn, I hope this doesn't turn into another "my black Trinity is peeling" issue that affects all or most Touch users. Why don't you guys run a poll to get an idea how wide spread this is? Perhaps HTC needs to be made aware of this if it's not just some isolated defects.

Igor01 said:
Damn, I hope this doesn't turn into another "my black Trinity is peeling" issue that affects all or most Touch users. Why don't you guys run a poll to get an idea how wide spread this is? Perhaps HTC needs to be made aware of this if it's not just some isolated defects.
Click to expand...
Click to collapse
I was one of the few that never had paint peeling issue on my black Trinity so hopefully I can dodge this smudge issue too....

I think u will find that it is an inherent part of the hard touch screen. Device off on all touches should display what some call a blur. I have to put mine at an angle and I can see a small 1cm max. aboration. otherwise quite unnoticeable.

Had mine almost 8 weeks and not any hint of any smudge / blur or anything unusual

Guess what, I also have this blur at the center of my screen, I thought nothing of it at first because it is barely noticable and second I thought that maybe I accidently pressed on the screen to hard at one point while carrying in my pocket; However now I am more concerned due to the fact that others have this same issue...??

Same problem with mine.

to all that have the problem. Do you have an original Touch ore a branded version (XDA, MDA etc.)?

Well, i have that little piece of htc touch since about one week, the branded version XDA. don´t got that smudge on my screen, and i hope i never will. ... otherwise i will get it back to the shop and try to get a new one ... have got the experience that O2 (i´m having the htc from that privider in Germany) turned out to be quite nice in such things.

just something that you migh like to consider. Coming from unverified source:
http://www.pocketpcthoughts.com/forums/viewtopic.php?p=440676
see post by hamishmacdonald
...Unfortunately, my Touch has developed a patch of fog or dust under the screen, and HTC have confirmed they've had several reported cases of this. They were very helpful on the phone, though, and sound like they're going to be good about getting me a replacement quickly

can someone post a screenshot, that the other users
know, what you are talking about?
thanxs in advance
red.schumi

i see a big patch while starting the device where it says "smart mobility" but after that never noticed it :-/
i will try to take a pic of it ........

are you talking about that submarine or something below smart mobility?

Seed123 said:
are you talking about that submarine or something below smart mobility?
Click to expand...
Click to collapse
yeah yeah its kinda submarine .....is it same with ur mobile ?? i guess the background they have used is not perfect black :-/

I'll try to get a photo of it tonight. It's basically a smudge that's 2cm high, and half a centimetre wide, right in the centre of the display. It's beneath the external covering on the screen, and almost looks like a neatly arranged collection of dust right in the middle.
I may have someone who can look into this for me, so I'll investigate and post here if anything turns up. It does sound like this is a problem with the device though, and is more widespread than I expected.

rahulkool said:
yeah yeah its kinda submarine .....is it same with ur mobile ?? i guess the background they have used is not perfect black :-/
Click to expand...
Click to collapse
Yeah but I only noticed it when soft resetting and when someone posted it here so I looked below the smart mobility text carefully.. haven't noticed it otherwise..

Smudge
I had this problem just days after getting my Touch. I sent it back and got another... I have a smudge again... even though it isnt as bad. I will contact HTC again and see if I can send it back again. Not sure I will have a Touch after sending this one back.

HTC Evo suffering from glass separation issues?

http://www.engadget.com/2010/06/13/htc-evo-suffering-from-glass-separation-issues/

I just read that and looked at mine. The glass is separating in the lower left corner.
Thank God I have 30 days to return.
I love this phone. I can get past the 16 bit resolution. The 30 fps cap is a little hard to swallow. But now this? Sigh..

Nothing wrong with mine.

If you have it, return it for a new one. No need for drama. There is a one year warranty for defects and 30 days risk free from sprint. Pick one or the other.

Most n1's have the same issue. I checked mine when I first got it. You can check if it really is separating by pressing on the corner of the screen and if you hear clicking then you need to use a hair dryer and get the glass hot. Then press down on the screen for 1 to 2 mins. I fixed both of my n1's this way.

Comrade P said:
Nothing wrong with mine.
Click to expand...
Click to collapse
Since yours is fine. Does the light leak at the bottom at all? Mine has all 4 buttons leaking but the lower left brighter, since its separation there is more pronounced.

bsanti said:
I just read that and looked at mine. The glass is separating in the lower left corner.
Thank God I have 30 days to return.
I love this phone. I can get past the 16 bit resolution. The 30 fps cap is a little hard to swallow. But now this? Sigh..
Click to expand...
Click to collapse
yeah, 1 yr manufaterer's warranty will fix this everytime, no charge to you, so I really would not sweat it . . .
or go pull out your hair dryer

Not having a phone for 2 months while waiting for htc to fix your phone is not going to work for me. Thats why I fixed my n1's myself.

I have this also... Slightly on the bottom corner... ugh. That iPhone is looking better and better.

Same issue here, glass is now raised above the bezel, any idea if they let you keep your sd card when you return the phone, not a big deal if not, but it'd be easier.

when you take a phone to sprint for manufaterer's warranty, they typically do not take your phone from you to repair it, they order in a replacement (typically refurbished) and you keep your phone while awaiting it's arrival. when it comes in to the store, they call you, and you bring your phone in for a swap.
wasn't knocking the blow dryer, I would probably try that before getting a replacement.

psufan5 said:
I have this also... Slightly on the bottom corner... ugh. That iPhone is looking better and better.
Click to expand...
Click to collapse
It sure does.

This happened to me once with my iPhone 3GS and I pushed it on the left corner like what its happening to the Evo, and it did the EXACT same thing. If not more.

I honestly never find out about these defects until I surf a tech site. Now I'm all paranoid. -_-;
Just like those who had the dust under the glass issue with hero's I'm sure this will be fixed in the upcoming batches.
Hope so anyway.

Checked mine and it seems not to move under pressure, possibly a tiny bit... The light only leaks if I tilt the phone and I stare down under the black towards the buttons, not sure if this is what you guys are referring to as the light leaking. No button shines more than the other either.

Damnit... I guess I'll attempt to have my phone replaced.

ReFLeX135 said:
Checked mine and it seems not to move under pressure, possibly a tiny bit... The light only leaks if I tilt the phone and I stare down under the black towards the buttons, not sure if this is what you guys are referring to as the light leaking. No button shines more than the other either.
Click to expand...
Click to collapse
This is how mine is too. If i look at the screen from a top down angle i can see light on the displays. I also see i can move the screen a fraction of a millimeter if press down near the 4 home buttons, but i would have never thought it was a defect. Just seems like enough movement for a sensor to feel it or something.

I have access to two Evos and neither one of these are leaking light around the bottom left corner (or any corner). They do give in the corners a little, not anymore than my iPhone 3G, however.

Has anybody actually talked to Sprint or HTC? I want to know what they plan on doing about this. My screen also is coming loose not that much light leakage though. Also the battery cover doesn't snap on tight. I have a Google I/O phone, hardware version 2. I had problematic with the battery but once I changed it to cdma I have had no issues thus far. I hope they(sprint OR HTC) plans on doing something. Also, if you do take it back to Sprint you'll probably get a new. I doubt they have refurbished phones already. And if they did I think that would worry me. Good luck to all having issues. BTW I still love this phone.

WOW everyday an issue comes up on the EVO,what is goin on?

Story on Engadget about the screen coming loose

Mine apparently is doing it also I didnt notice it until I looked in the dark. Mines mild right now, but its def coming up...
http://www.engadget.com/2010/06/13/htc-evo-suffering-from-glass-separation-issues/

psufan5 said:
Mine apparently is doing it also I didnt notice it until I looked in the dark. Mines mild right now, but its def coming up...
http://www.engadget.com/2010/06/13/htc-evo-suffering-from-glass-separation-issues/
Click to expand...
Click to collapse
not a big surprise. probably exactly the same crappy screen adhesion problems that were leading to all the dust under the nexus screens... :/

mine is starting to do it as well, I can feel it slightly raised above the bezel

What problems will manifest due to this problem?
regards
qu1nn

What problems will manifest due to this problem?
regards
qu1nn
Click to expand...
Click to collapse
Dust under the screen. And you can see light leaking out of the bottom of the phone
-------------------------------------
Sent via the XDA Tapatalk App

Wow this is totally sh*tty
I just placed my order for the Evo and should be receiving it sometime this week.
I am wondering if maybe keeping the phone in a tight-fitting silicone case might help to reduce any possible "DISPLACEMENT" of the screen

glad to see this is getting media attention. i'm sick of htc and their crappy quality control. i went through this whole thing with my hero already...
and yes, my screen is coming apart too. it definitely wasn't like that when i got it last week.

redrazr7791 said:
Wow this is totally sh*tty
I just placed my order for the Evo and should be receiving it sometime this week.
I am wondering if maybe keeping the phone in a tight-fitting silicone case might help to reduce any possible "uprising" of the screen
Click to expand...
Click to collapse
Yeah can't have the screen gathering up and revolting

mrono said:
Yeah can't have the screen gathering up and revolting
Click to expand...
Click to collapse
I couldn't think of another word to use
If HTC continues to mass produce phones that fall apart because of faulty manufacturing...then the customers just might revolt

Dang it!!! mine starting to raise up as well I love this phone and Sprint service but I'm afraid the problem will worsen up as the time passes. I'm not the type to switch devices after every new released and perfer to hang to something until I feel it's not doing what I ask it to (still have HTC Uni, 8525, Treo 750 and Axim x51v).
This and the 30 fps capped is my only main concern about this phone, especially this screen separation (more light leakage or dust problem). The rest of the problem doesn't really bother me much such as the laggy touch input, improperly grounded screen and other problem doesn't apply to my device.
Is it worth the hassel of exchanging it hoping to get one without the screen separation or do they all have this problem? I'm hoping the newer hardware version (version 3) doesn't have this sort of problem, mine is hardware version 2. What you guys think?

I have been noticing more and more light leaking. I thought at first I was maybe just getting paranoid (still possible) but I saw a line about 1.5 cm long along the lower left side last night... That was definitely not there before.
What should I do? Would getting the TEP plan be prudent at this point, to cover this issue if/when it gets worse? Or would be the kind of thing HTC would be more... lenient about replacements?

Think the hairdryer method will work like it did on the Nexus? My nexus had this issue and the hairdryer method fixed it up permanently.

booloobunny said:
Think the hairdryer method will work like it did on the Nexus? My nexus had this issue and the hairdryer method fixed it up permanently.
Click to expand...
Click to collapse
Doesn't hurt to try. If it worked on the NX-1, it might work again

redrazr7791 said:
Wow this is totally sh*tty
I just placed my order for the Evo and should be receiving it sometime this week.
I am wondering if maybe keeping the phone in a tight-fitting silicone case might help to reduce any possible "DISPLACEMENT" of the screen
Click to expand...
Click to collapse
I know this is off topic but...
How are you getting yours that fast? Where did you order from

booloobunny said:
Think the hairdryer method will work like it did on the Nexus? My nexus had this issue and the hairdryer method fixed it up permanently.
Click to expand...
Click to collapse
Yeah I actually just tried this and it worked pretty well only a little of leakage left, I figure I'll seal it up some more when I have the time and Im pretty sure I did not hold it down long enough to let it cool effectively. but the parts that are still down work like a charm. way better than having to go back, lose all your apps, headaches of customer service, etc.

BigBallin said:
Dust under the screen. And you can see light leaking out of the bottom of the phone
-------------------------------------
Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
--------------
So this is the reason I see light under the buttons when their off and the screen is off, and its dark in the room? because my screen seems to be holding up well, and I have it in my pocket all day, no case or screen protectors. then again, I haven't been messing with it, trying to apply things or mods to it.

Hair dryer, bubble gum, tape and what else?! These are high-end devices (Evo Nexus One, etc) and they should NOT need a MacGyver handbook to keep them together after days of ownership. HTC needs to do right by us from the design stage period!

Dear Babies,
This is a site about hacking phones. Stop *****ing and use your brains for a change. Get some black silicon caulk from Lowes. Rub a small small amount in the crack where the buttons meet the case where the light leaks. Congratulations, your phone can now be left in the desert for 10 years and nothing will get through that seam including light... I swear, you guys can spend all day rooting phones but cant use some damn common sense to fix the hardware itself. I had tons of light leakage when i got the phone. Zero now, and you cant tell i did anything to it.

AshMa said:
HTC needs to do right by us from the design stage period!
Click to expand...
Click to collapse
This is very true, but there seems to be a gray area when it comes to (S*** HAPPENS and a bug that can be fixed)... And it seems to get grayer everyday.....

hair dryer seems to have worked fine on my evo

Tighten Slide Mechanism

A simple question: is there any possible way to tighten the slide on the DVP? Basically, my top face is a little loose when the phone is in the closed position at the bottom right hand corner. I think it got a little loose when I was prying off the Otterbox case.
I'm guessing not, but I just wanted to know if someone might have figured out a way. I'm getting some screen burn-in anyway, so I might exchange the phone for that.

I'd be intersted to know as well as the screen on mine has gotten pretty loose over time. The screen moves noticeably when pressing on the bottom when closed. This happened just from everyday use.
I'm surprised that you mention burn-in as I didn't think that was possible with an OLED screen.

Not sure on the slider, but slight burn-in is normal on OLED screens. It will go away as you let it sit on the new screen for a while, but it is a part of the organic nature.
http://en.wikipedia.org/wiki/Organic_LED#Disadvantages

my dvp was crappy from day one.
the slider mechanism is cruddy. ive even try to talk some sense into people about how the quality was poor.
everyone just blew me off as if it was fine.
thing is, it was probably loose all a long, you probably just didnt notice it.
most people dont notice these things until something happens to it, then they blame THAT instead.
look at my threads ive created .

I have to disagree, mostly because I remember not having any problems with the slider mechanism at first.
And then I tried to pry the case off to show it to a friend, and did it in a rush, and thus, remember noticing how much it was shifting irregularly.
Everyone's not in a conspiracy to prove you wrong, lemonspeakers. We're just not all going to have the same experience.
Frazzell, I know a certain amount of burn-in is normal, but I have mine set to black out after a minute anyway. A phone conversation with Dell revealed that they do, in fact, cover AMOLED burn in for replacement anyway, so might as well take advantage of it.

Desynthesis said:
A phone conversation with Dell revealed that they do, in fact, cover AMOLED burn in for replacement anyway, so might as well take advantage of it.
Click to expand...
Click to collapse
If you do exchange it, be sure to test the replacement to make sure it's stable. I had gotten a replacement due to dust and the loose slider, but the replacement locked up like crazy. I ended up keeping the original for now. I am beginning to think the dust and loose slider are inevitable.

pjfan75 said:
If you do exchange it, be sure to test the replacement to make sure it's stable. I had gotten a replacement due to dust and the loose slider, but the replacement locked up like crazy. I ended up keeping the original for now. I am beginning to think the dust and loose slider are inevitable.
Click to expand...
Click to collapse
Of course--it's the reason I'm not doing it immediately. Really, I think I made the mistake of wrenching the thing with my hands as I tried to pry off the Otterbox case, which is why I think this has happened.
In your first post, you pretty much exactly describe what I noticed (that is, if I close the phone and push the bottom right corner, there's some looseness clearly apparent). However, it's only in one corner. I'll have to give it some thought.

Brand new SGS2, screen defect

I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.

I can see the same thing on mine if I put it on the lowest brightness setting and display a grey image. Nowhere near as pronounced as on yours though, have to really really look for it, so can't be arsed to do anything about it.
Interesting that it's a perfect circle though, could it be just above the CPU or something?

Nope, haven't got that circle on mine at all.

Maybe an assembly worker lost their wedding ring, lol...
You'll be fine, it's an RMA for sure!

Defo a faulty phone
Sent from my GT-I9100 using XDA App

I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.

I don't think it's the CPU, though to be honest I'm not sure where it is under the screen. There is that odd gold-colored sensor or whatever under that area, I think.
If it's a wedding ring, maybe this phone's worth more than the sticker price! haha
Vacuum cup huh... that's pretty bad if it's damaging the screen while doing that. I don't want to wait and see if it will disappear. If I do wait and it doesn't go away I'll be out $725 on a phone with a screen that'll constantly bug me.
Kinda funny, as I was looking at the photos I attached, I saw two rings... one in the photo, and the real one. Startled me when I first saw it.

I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.

That sucks, and it's not good that other people are having some issues as well. Good to hear that Expansys is honoring their agreements though

This is why I don't import anymore

RogerPodacter said:
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
Click to expand...
Click to collapse
Could well be spot on. I don't know if I'm imagining this, but I'm having more and more trouble seeing this ring on my display heh (had the phone for 9 days now).

RedBlueGreen said:
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
Click to expand...
Click to collapse
Man, that's really unlucky! Knock on wood, I hope I don't get another bad one. However I'm not sure waiting will do me much good. History has shown me that branded devices tend to have a lot of crap on them and lack certain features at times, and I don't have as much time as I used to to keep up with the scene to make the phone operate better all the time. Also, I'm contract-free with unlimited data on AT&T, and I don't like being locked into contracts. This isn't my first non-US phone, though. I'm happy to pay the extra money so long as it means I don't have to sign a contract.
drleospaceman said:
This is why I don't import anymore
Click to expand...
Click to collapse
From the Expansys-USA thread, sounds like they'll ship the phone back to the UK to have it serviced for you if it ever goes bad. This doesn't sound uncommon, either, as I've had a friend here ship his JP Xbox 360 back to Japan to have it serviced (with a another friend's JP address), and another friend in Japan had his laptop sent back here to have it serviced. Also, there's always the chance a non-import one will be bad, too. Luck of the draw, I guess, and perhaps early-adopter woes. lol

Got my replacement on Saturday, been playing with it ever since to see if I could find any further problems. Definitely no circle this time around, and some of the vertical banding I saw on my old phone in the notification screen is gone, but now has some very slight horizontal banding. Not a deal-breaker tho, so this one's staying with me. Also, hard to tell but I think the yellow/dark left screen problem is present, but so slight I can barely detect it if it's there and not a trick of the eye.
Gotta thank Expansys-USA for their great customer service. I'll definitely order from them again.

-Tj- said:
I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
Click to expand...
Click to collapse
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though

Tj,
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though

I would have it exchanged for another if you can. I had mine exchanged, but since I went with the cheap option the whole ordeal took almost a month (slow shipping). My replacement doesn't have a defect, but it's possible I have the yellow tint problem others have been reporting. I don't see it tho, and if it's there it doesn't bother me.
Sent from my GT-I9100 using XDA Premium App