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Having not use my exec for a bout a month I now find it will not start or take a charge (battery has 3.8v ) but it will not power up ,it is still in warranty BUT I have changed the rom ,so don’t know if o2 will repair it
If I use the wall charger a LED flashes on for about 1 second ,if I plug in to usb lead on pc (with battery removed) red led comes on any ideas appreciated
towinguk said:
Having not use my exec for a bout a month I now find it will not start or take a charge (battery has 3.8v ) but it will not power up ,it is still in warranty BUT I have changed the rom ,so don’t know if o2 will repair it
If I use the wall charger a LED flashes on for about 1 second ,if I plug in to usb lead on pc (with battery removed) red led comes on any ideas appreciated
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Problem indeed.... Firstly, I wish I could offer some constructive solutions, but afraid not.... it does sound like a worn battery, and maybe worth trying (or borrowing) another one to flash?
I take it as you refer to it as an 'Exec' that it is the O2 branded one? If it is, from my experience with the O2 technical support, they really don't have a clue. I would assume that they would send an exec straight to HTC for testing. It's a complete last resort, but if you were to tell them that your unit was dead and they were to take it in, they wouldn't be able to solve the problem before they sent it back to HTC. This is of course after you have clarified it's not just a dead battery cell.
Best of luck with the thread and hoping someone a bit more experienced can help.
So, let me get this straight, your universal does not turn on (and by turn on I mean that you see the familiar wm5 screen with your apps, etc.), no matter what have you done, and the only way to have the charging led on is by connecting it to USB port with the battery removed?
If this is the case, you might have a dead internal battery charging/power supply circuit, i have repaired some old Ipaqs with this failure, most of them failed due to a defective battery, easily recognized by overheating when the unit was placed in charge, usually the overheating increased slowly in time (months usually).
I don't want to be misunderstood, but all these devices have a way of turning of the LCD backlight, a long pressure on the on button does this, it can restores with the same long pressure, see if this is not your case.
If you have some electrical problem with your PDA you might take it to repair or you could try to do it yourself -if you're able to do it obviously-.
Anyway, try to get yourself another battery (you might ask for it to someone else with a uni), put it on and see.
I'm also assuming that you have tried to hard reset your device.
good luck
kecido said:
So, let me get this straight, your universal does not turn on (and by turn on I mean that you see the familiar wm5 screen with your apps, etc.), no matter what have you done, and the only way to have the charging led on is by connecting it to USB port with the battery remo....
good luck
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Click to collapse
Look maybe this will give you some hope. Yesterday I took my Htc Typhon (smartphone) after a long time, the battery was die. I tried to charge via usb, and nothings happened, then I tried to use a usb charger and nothing happened neither. Finally I charged the battery alone on an universal battery charger and after 30 minutes my phone was alive again.
Hope it will help you!
Felipe
kecido said:
So, let me get this straight, your universal does not turn on (and by turn on I mean that you see the familiar wm5 screen with your apps, etc.), no matter what have you done, and the only way to have the charging led on is by connecting it to USB port with the battery removed?
If this is the case, you might have a dead internal battery charging/power supply circuit, i have repaired some old Ipaqs with this failure, most of them failed due to a defective battery, easily recognized by overheating when the unit was placed in charge, usually the overheating increased slowly in time (months usually).
I don't want to be misunderstood, but all these devices have a way of turning of the LCD backlight, a long pressure on the on button does this, it can restores with the same long pressure, see if this is not your case.
If you have some electrical problem with your PDA you might take it to repair or you could try to do it yourself -if you're able to do it obviously-.
Anyway, try to get yourself another battery (you might ask for it to someone else with a uni), put it on and see.
I'm also assuming that you have tried to hard reset your device.
good luck
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thanks for all the help
1 it will not turn or power ,no led no screen
2 battery dose get hot when charging
3 screen has not been dimmed
its back at o2 shop now we will see if they repair it and ill report back !!!!!!!!!
Grilloman said:
Look maybe this will give you some hope. Yesterday I took my Htc Typhon (smartphone) after a long time, the battery was die. I tried to charge via usb, and nothings happened, then I tried to use a usb charger and nothing happened neither. Finally I charged the battery alone on an universal battery charger and after 30 minutes my phone was alive again.
Hope it will help you!
Felipe
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Click to collapse
hi thanks for the reply i have had the same on a m600 ,would not charge from usb or car kit but did start with mains charger
i have tryed hard reset but it will not do that either
battery is stuck at 3.7v even after trying to discharge it with a small bulb
thanks
John...
This is something I've had happen in the past.
Try taking the battery out, and put it into a ziplock back, and place it in the freezer for a few hours. I know, I know, it sounds ridiculous. But sometimes, just sometimes, it will reactivate the cells, and you'll be able to charge it after that.
well done o2 uk
well as said before took my phone back to the O2 shop and sent it off to the service centre. The report came back that the main board US .not only did i get a new exec but But a new boxed one and a full set of all original parts !!
i had this problem when i first got my SPV m5000..i took it to the orange shop...(the people where nice) they kept it for few testing and said...
battary was faulty...so they gave me a new battery XD
i'm having a problem that i can't find much information on.
i have a verizon audiovox utstarcom xv6700 (htc apache)
i drained the battery one night, to the point of what seems no return.
whenever i plug in the phone, a solid red light comes on.
whenever i plug in the phone without the battery inserted, a flashing red light comes on.
whenever i instert the battery in the base that came with the phone,
the charging light flashes yellow and then turns green.
i haven't installed anything more than software trials seeing as i just bought this phone.
if i can find a fix for this, without having to go through waranty issues, it'd be much appreciated.
any help?
thank you everybody!
When the battery is completely drained, the charging light should turn on and be red. How long did you try to charge it? You have to leave it plugged in for a bit to get enough charge to get past the red light.
retry
unfortunately,
i have already tried this.
i leave it plugged in for aprox. an hour,
and the red light dissapears.
however nothing happens after that either.
i unplug it, and plug it back in,
and the red light reappears.
any other suggestions?
I have one, bring it back and get a new one. did u buy it from a official dealer?
no,
i bought it off of a guy who had it for two weeks and didn't think it was worth the money.
he did buy it from a verizon store brand new,
and like i said i've only had it for a short period of time.
i was waiting to see if i could find a fix without sending it back,
to do without getting the reciept information required for the warranty.
i've read about other htc products having problems with this,
and everyone says that there is a problem,
like mentioned before, that once the battery is drained,
it doesn't have the "juice" to start charging again.
alot of people have recharged it with batteries.
i'm planning on finding my voltage reader (whatever it's called)
and seeing if it's the batteries dead.
other people have said that there is a problem with bad data ports.
which could have been from the previous owner,
they say that after drops that a few weeks after the drop it goes out.
any other suggestions?
thanks guys!
The red light can indicate battery fault. Remove the battery and clean the contacts, then try charging in the back of the cradle rather than using the USB connector. It might come back. Fully discharging is not good for the battery, so if it comes back, listen to the phone and charge it went is says the battery is low (20%???). Other than that, batteries are cheap, try a new one.
hi! i have a dopod 838 pro. and it suddenly cant turn on. i was just texting then it went buggy (hanging up) then i did a soft reset then all of a sudden it didnt turn on. i was charging it at that time.
the phone never got wet, was never dropped. i installed the official wm 6.1 rom and it had been running for more than two weeks so i dont think the problem was the ROM. battery is good since i still get two days of battery.
i have tried hard resets, used the usb connector to power the phone up. havent tried another battery though. is there any way i can diagnose the problem before spending for diagnostics in the shop?
this was an observation: when i remove the battery and connect it to the charger, LED is red then it disappears when i replace the battery. no amber going. how do i test if the problem is in the battery? battery connector? power? or (please i pray not) the motherboard itself?
a little help please! more power to this forum. thanks!
gab
Would suspect the battery... Red LED WOULDN'T turn on if this was a hardware problem, broken battery connectors and such. However, if you install the battery when the red LED is visible (connected to charger without battery) & it doesn't turn amber (charging) then I'd suspect the battery has died.
Take in to a shop and ask to try a battery, easier if you know someone with the same phone.
Cheers...
i have it sent to the authorized htc center here in our area. the technician tried using another battery but still it didnt work. my phone will be left at the shop for about 4 to 5 days for diagnostics. the technician said that theres a possibility that this may be a motherboad problem like the board short circuited.
but how come? how can this happen?
can anyon confirm that this is a motherboard problem? awh! cant wait for the result of the diagnostics.
thanks!
Hey guys, Well I'm going staight to the point. My Jasjar is letrally DEAD. two days ago. the battery was about 4-2%. the phone kept showing a message that I should recharge the battery "abviousely", but the problem that I wasnt at home to recharge it. Anyways, the phone turned off after a while and I thought it was becuse of the battery. So, when I wanted to recharge the battery, there was nothing, the phone didnt turn on. I even replaced the battery, but no good, and to make things more confusing, when I remove the battery and put the charger, the red light turns on, which means that there is a response, and when I put the battery back, just nothing.
I really hope that someone here help me, because I desperately need the phone these days. please guys help me.
Sorry for the long topic but I tried to give details as much as I could
not to be too obviouse, but you have left it charging for a while? the Uni will not switch on until the battery has been charged for a bit. However, I do believe the red light it on at this stage, even though the Uni won't switch on. Also, new batteries may not come in charged state, so same problem.
Another test may be to charge the universal in a battery charger, rather than the Uni.
boss shinoda said:
Hey guys, Well I'm going staight to the point. My Jasjar is letrally DEAD. two days ago. the battery was about 4-2%. the phone kept showing a message that I should recharge the battery "abviousely", but the problem that I wasnt at home to recharge it. Anyways, the phone turned off after a while and I thought it was becuse of the battery. So, when I wanted to recharge the battery, there was nothing, the phone didnt turn on. I even replaced the battery, but no good, and to make things more confusing, when I remove the battery and put the charger, the red light turns on, which means that there is a response, and when I put the battery back, just nothing.
I really hope that someone here help me, because I desperately need the phone these days. please guys help me.
Sorry for the long topic but I tried to give details as much as I could
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Welcome to the forum
I can add to -Jonny- suggestions to have a look here:
http://wiki.xda-developers.com/index.php?pagename=UniversalBatteryIssue
Good luck,
Well, I've been charging it for a long time (2-3hours), but nothig...
Also, another strange thing poped up. whnen I leave the phone with the battery in it without charging for a while, and I plug the charger, the red lightturns on for like a munite and turns off again !!!!
I really don't know what to do, I don't even know what caused this problem, but from your replys I can tell that the problem is from the battery, and nothing is worng with the phone, cuz someone told me that it's a motherbord problem. So, is my phone ok? is it just a battery problem??
Thx for the replys, BTW
Suggestions
Try your battery in another Uni.
Try another NEW battery in your Uni.(you've )
Try to see if your device can be put in bootloader so to know it is not dead completely.
Simple suggestions.
But ..Been there...Done that..worked.
kalya said:
Try your battery in another Uni.
Try another NEW battery in your Uni.(you've )
Try to see if your device can be put in bootloader so to know it is not dead completely.
Simple suggestions.
But ..Been there...Done that..worked.
Click to expand...
Click to collapse
Well thats a nice idea ,, Im ganna give it a try ASAP, and when I do so, I'll let ya know what happened
Thx for the reply
I bought a second hand HD2, however it arrived with a third-party chinese battery. I contacted the seller who apologised and said that battery was a replacement because the original didn't hold a good charge, and he would send the original through the post. The battery however was fully charged so I flashed all the neccessary files and installed NAND Android (my reason for buying it in the first place), however today - the same day it arrived - I noticed that the orange charge light was going off, usually when the phone screen went off. This necessitated plugging the USB lead back in again, and within sometimes less than a minute the same problem would occur. I have checked the battery prongs, reset the the phone, changed USB settings etc and the problem persists.
Just wondered of I should be worried...I am unable to find an identical problem to this on the forums so I'm assuming it's not a ROM issue. I am currently using the Desire port from DFT.
Would a cheap Chinese battery demonstrate this sort of problem?
The seller says he never had an issue of charging the phone.
My next resort is to flash Windows Mobile back on, but I'm at work and a bit anxious so was hoping for someone with some experience to reassure me!
All USB syncing etc works fine...it is literally just charging that's the issue.
Maybe it's your USB that's faulty. I had a faulty usb that would go on and off sometimes too. However I don't see why the battery would affect the LED light, as the battery has to be connected to the phone for it to stay on, and so the battery can't be losing it's connection with the phone randomly, so it's either your usb cord, or the port.
Word of advice, don't let your phone lose power cuz of the faulty charging. I assume you know that MAGLDR doesn't let you charge the phone while off, so a dead battery in our case, is a dead phone. Happened to me once cuz of my usb, luckily there was still a small amount of charge left after i took the battery out and placed it back in.
It's definitely not the cable as I've used an official HTC charger with it which does exactly the same thing. I've also tried with a Samsung MicroUSB charger from my Galaxy S
Maybe it's the usb port then... That's the worst case scenario because you'd have to get the whole motherboard replaced...
However if in winmo you don't experience the problems, then it was just some software problems, so try a different radio and build, and see if they work.
Edit:
Or maybe it's the LED that's faulty. (never heard of such a situation but anything is possible) >.>
Does it still charge even if the LED is not orange/on?
Thing is though I can pretty much get it to stay charging if I don't let it lock and the screen go off? Could this still be a problem with the USB port? I'm getting worried now as I don't like the hassle of sending things back through eBay. I'm wondering if the seller bought a spare battery thinking it was just a battery problem and isn't telling the whole story. Foolishly I didn't test the device with Windows Mobile, I just went straight into flashing as I had put Android on my friend's HD2 the other day in exactly the same way...his is even an ex Virgin Mobile phone like this one. Needless to say, he is having no charging issues.
Dude dont worry , the problem is the battery ! i got two chinese battery ones and both cant charge with the phone, i have to use eksternal charger Dont worry the red and orange led flashes constantly when i try to charge it
Just buy a cheap charger from ebay , and buy a oem htc hd2 battery
Hi thanks for your reply. Mine doesn't flash red and orange though: the orange light comes on as normal and the phone reports it as charging, but after a while (seems to be when the phone goes to standby most of the time) the orange light turns off and the charging symbol disappears. If I unplug and replug again the light comes back on for a period. I've not tested thoroughly but I THINK it will stay charging when I leave the phone out of standby with the screen set to stay on for 30 minutes. I really HOPE it's a battery issue but it sounds slightly different to yours as mine does at least charge to a degree. I'm worried there's a blown capacitor somewhere on the logic board that's making the phone charge malfunction but obviously there's no way of testing until I get a new battery.
It concerns me that the seller said he had no charging problems...he must have been able to charge it somehow as the battery was full when it arrived...could I have burnt something out when flashing?!
Mine do charge to about 50 % and then it stops
Im 100 % sure its the battery becouse the battery has a circuitboard inside of it, and thats often messed up considering its made cheap in china . But test it with your friends hd2 original battery You can 2 see if the wet indicatior has been activated
the " white " paper next to the battery poles should be white and not pink, alltso where the skrewholes of the phone that should allso be white just to make sure your phone is not waterdamaget
I don't think flashing could have burnt something out. Overclocking and generating a lot of heat can burn something out though.
Didn't you receive the stock battery? Why not try it with that, and if the problem stilll persists then it might not be the battery. Either way, it will help you to test out the phone with a stock battery.
I tried it again after a few hours and it charged for a fair while before the light went off again.
I don't have the original battery as the seller has yet to mail it to me.
Does anyone else think it's worth me trying out a stock Windows Mobile ROM to see if it works? Might be that Android ROMs are less forgiving of cheap batteries with dodgy circuitry..
UPDATE
Ok so I've flashed Windows Mobile onto the device and wiped Magldr. The phone now alternates between a green and an amber light on the charging indicator. Looks like Windows Mobile won't charge it at all!
Does anyone know what this means?
I've checked for water damage in the areas mentioned and there is no sign.
Well your best bet is to send it in for repairs. But I'd suggest you test the phone out first with a stock battery.
Well I Only bought the phone yesterday so I certainly won't be paying for any repairs.
Got a replacement battery today - a genuine HTC one.
Plugged in, switched on....flashing between amber and green
I have a nagging suspicion this is going to be an eBay refund nightmare.
have you checked that the pins on the phone is not bendt? pins where battery poles connect to phone
problem solved? fingers crossed
OK so as a last resort I flashed radio 2.15 to the device. Seems that this has completely fixed the problem as without even restoring the phone is now charging properly. It seems that a corrupted radio flash had affected the charge somehow....at least I hope so.
The same problem has not come back again today at all.
Might be worth throwing this solution in a problems and solutions section as I haven't found any reference to it on the net and it might fix things for others panicking over their handsets.
That's nice.
Good for you, since it's a hassle to deal with sending back the device and shizz like that.
was just searching is anyone had a similar problem like me. to the OP yours sounds like my problem.
Had these fake OEM batteries for a while now. Until recently they have been charging ang turning off in 1 1/2 minutes. put a genuine OEM battery in and the problem is gone.
My solution was OEM can charge thru phone but fakes cant, use fakes as backup and charge it thru a desktop charger. goodluck