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Was browsing around phones just before, did any of you realize that the Titan/Mogul has been discontinued from Sprint and Alltell? The only carrier still offering it is Verizon.
yea its been off the sprint site for some time now. Alot more people are getting TP's instead of replacement moguls if something were wrong with theirs and they brought it in. Makes me want to try lol.
Everything has a lifespan and its the end of the titans.
Noooo...
If I get another Windows Mobile device it will have WM7. My next discount (NE2) ends this December. Either way I am loving my Titan (Verizon XV6800) and don't want to give it up for any current phone. Nice to see Verizon still has it but they also got it later then everyone else. Also since I am with Verizon, they (as well all know) capped the TP. But if something does happen to my phone then I would go for the TP.
that brings up an interesting thought. What happens if you have to replace your titan using your insurance? They have to supply you a replacement phone since it is part of the policy. Does that mean they would have to give you the Titan Pro?
necromis said:
that brings up an interesting thought. What happens if you have to replace your titan using your insurance? They have to supply you a replacement phone since it is part of the policy. Does that mean they would have to give you the Titan Pro?
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Touch pro.
http://forum.ppcgeeks.com/showthread.php?t=53327
668 replies.
yes that is correct.
im getting a touch pro as we speak delivered.
http://www.smartphonejunkie.com/showthread.php?t=179689&highlight=upgrade
but looks like sprint tep has refurb moguls again for all that traded theirs for touch pros
USCellular still offers it, the HTC PPC6800. i dont like a touch only phone, been addicted to this setup since the TMO MDA
TP has a keyboard, all this is so tempting..
just a small update..I just tried to claim insurance with sprint, they told me they've restocked on refurbed Titans and they'd replace mine with a refurbed one instead
bummer
ok i see what the touch pro is now, Fn nice. i want one, uscc needs to discontinue it and replace it with the tp.
http://www.htc.com/www/product/touchpro/specification.html
dont know why anyone wouldnt want it over the 6800
necromis said:
that brings up an interesting thought. What happens if you have to replace your titan using your insurance? They have to supply you a replacement phone since it is part of the policy. Does that mean they would have to give you the Titan Pro?
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Just because they are discontinued doesn't mean that they aren't carried.
My old XV6700 was discontinued for a LONG time and yet every time I went to exchange it for insurance, I got another 6700.
Odds are they will have more to exchange. I got upgraded by going in and saying that the 6700 was a POS (It's not) and I wanted an upgrade or I would cancel. I had a 6800 on the way in all of 15 minutes.
I would be happy to be wrong though. I really want a touch pro
SmokeyJBluntz said:
ok i see what the touch pro is now, Fn nice. i want one, uscc needs to discontinue it and replace it with the tp.
http://www.htc.com/www/product/touchpro/specification.html
dont know why anyone wouldnt want it over the 6800
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Rumor is USCC is getting the HTC Touch Pro in March. It is already on their rebate slips.
thatd be good except i just signed like 3 months ago. but i do got insurance, and uscc seems to replace phones fairly often.
i know when i had my tmo mda they replaced it with the wing. about 3 months after they replaced it i broke my mini usb port broke and the insurance replaced it with a wing
It is showing out of stock for me now.
yes its discontinued, thust explaining my free new touch pro
I never did a warrany so I will just wait for Windows Mobile 7 when I get a new phone.
negatory
sorry but its not being sold anymore beyond whats left in stock and refurbished ones customers bring in
SmokeyJBluntz said:
ok i see what the touch pro is now, Fn nice. i want one, uscc needs to discontinue it and replace it with the tp.
http://www.htc.com/www/product/touchpro/specification.html
dont know why anyone wouldnt want it over the 6800
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The Titan has better battery life. If you're a power user you could barely squeak by on a single battery with the Titan. With the Touch Pro, you'll need to carry a spare or purchase the extended battery kit.
Free Touch Pro
Current Sprint Customers with an HTC PPC 6800 Mogul can go online to their Sprint.com accounts and file a self replacement form. Give any reason for the device needing to be replaced. You will get a confirmation stay your device will be replaced with a HTC PPC 6850 Touch Pro. The Touch Pro that ships to you will be a BRAND NEW Device and not a refurb.
I work in a position to know this as fact and have helped many people follow this process.
segadc said:
I never did a warrany so I will just wait for Windows Mobile 7 when I get a new phone.
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This is have nothing to do with having a warranty. If the device is defective sprint will replace the device. However there are no Moguls left in stock. So TPs are the replacement. This will not last for long. Soon Customers will only be getting 150 off toward the cost of a replacement device. This is the same process that happened after the Mogul came out replacing the PPC6700
I have insurance on my mogul and a few bright spots appeared on the screen so I called to get it fixed/replaced and they are sending me a new touch pro, which is nice... but before sending in my mogul should I put the stock rom back on it? I am now running dcd 3.3.4.
thanks all
Yes always
Good luck to you!
A couple of months back I got a brand new mogul back through the insurance on the phone, and now I'm praying that something breaks with it so I can get a touch diamond, but it's not happening.
Door,
Verizon or Sprint?
SecretAgentMan said:
Door,
Verizon or Sprint?
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I have sprint
XV6800 Titan
What about for Verizon users with an XV6800, has anyone tried it with their insurance, and has succeeded to obtained a touch pro?
5% chance with verizon for a pro
i tried about a month ago and no luck for verizon
FWIW i got a replacement mogul through asurion about 6 months ago, i didn't bother clearing the custom ROM and nothing ever became of it. when i had looked at insurance TOS, i didnt see anything referencing custom ROMs voiding anything
reply
The mogul has been out for almost a year prior to Verizon's 6800 being released so I am sure that there are plenty of VZW Pros around...sorry about that...maybe in 6 more months or longer will you hope to see this happen...
doox00 said:
I have insurance on my mogul and a few bright spots appeared on the screen so I called to get it fixed/replaced and they are sending me a new touch pro, which is nice... but before sending in my mogul should I put the stock rom back on it? I am now running dcd 3.3.4.
thanks all
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i guess you had to renew your contract, right? plus pay something....it dont think they would just let it go like that. i think so..
lepapirriky said:
i guess you had to renew your contract, right? plus pay something....it dont think they would just let it go like that. i think so..
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renew contract? of course not. I have insurance on my phone, 7 bucks a month.. lose, break or gets stolen etc you get a new one.. since they did not have any moguls available for replacement they sent me a touch pro.
thebest1 said:
What about for Verizon users with an XV6800, has anyone tried it with their insurance, and has succeeded to obtained a touch pro?
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I did! Just got it a few days ago!! Great deal, 16 months of insurance + $50 = touch pro.
I have spent the last two days reading all the past forums on the problems that people are having with the mogul being stuck in the bootloader screen. I find my problem a little more unique. My phone, about three months ago would get stuck in the bootloader screen after I did a soft reset. I could get out of it if I plugged a cord into the mini usb on the phone. Now I can't. I can't get it out of the bootloader at any effort. I have never tried to upgrade the rom or anything. Its all stock. I tried downloading the exit boot loader program, the program says it worked, my phone will shut off on its own and then go back into the bootloader screen to no avail. I even took it to the sprint repair and they said it is a brick. I'm at my last straw, anyone have any ideas before I give up and buy a new phone.
Thanks.
you have a hardware failure. Time for a new phone.
I was worried about that. Thanks for the info.
Just a little update. Although my phone never connects through active sync, I can upload rom, at least it shows it going through 100% on the phone screen. After the upload it goes back to the bootloader screen and is stuck again. Is this still a dead phone?
Yes it is dieing
Mine did the same. Did a hard reset and put on the latest ROM...fixed and going strong.
btw, take out your mini SD before the reset...hope it works out and you havent trashed the phone...Sprint repair told me the same thing..DOA...can't hurt to try it.
Just on 9/14 I began to experience the same problem with a refurb that I was sent just 5 months ago as a warranty replacement to my original phone. I also made this post in another thread about it:
http://forum.xda-developers.com/showpost.php?p=4547989&postcount=18
I've been calling Sprint over and over about it, they refuse to do anything about it. I was told just a few days before this problem began that they would allow me $150 towards a new phone upgrade with a 2 year contract extension, but now they tell me I can't do that until January and they can't find any notes about it from the person who told me I could do it. I was told I would be given a new retail packaged phone, instead I got a refurb that lasted me 5 months. I've been nothing but lied to by Sprint, when I got the refurb they said I had 30 days to add insurance on it and they would send me a new phone, I said I would think about it and call back within 30 days if I decide to get insurance, but they put it on my account anyway without my permission. It took me 5 months to get them to finally take the insurance off my account on 9/11 and just 3 days later it starts having this problem... argh... any ideas or ways to get through with Sprint to get more towards an upgrade?
I was wanting to get the Touch Pro 2, if I wait until January they will offer me $150 for 2 year contract extension and $100 mail in rebate bringing the $600 price tag down to $350. I paid $300 initially for my mogul and now have a 5 month old dying refurb. I think sprint should offer me at least half my money back from my Mogul for another $150 towards an upgrade bringing the Touch Pro 2 down to $200 which is far more reasonable, after all Verizon is offering the same phone for $200 with 2 year contract. I was talking with retentions for the 2nd time today threatening to cancel, yesterday they were offering to get me to the Advanced Tech Support to do an advance exchange for a new phone of a different model (I was thinking they might offer a Touch Pro) and transferred me, then when the tech support asked for my wireless number I gave it to them then the call got disconnected, looked like they had hung up on me. When I called today they told me otherwise, and the only offer they would make me is to allow me out of my current contract with Sprint so I could cancel my service and find another provider. I'm on the $30/mo SERO plan... of course I don't REALLY want to leave Sprint... Does anyone have any other strategy for pushing Sprint to keep a customer and offer at least SOMETHING? I don't know what else to do, I've wasted so much time with Sprint and haven't been getting anywhere with them.
BTW: when I took it to a Sprint store they offered to re-flash the ROM on it but said there is an equal chance of fixing it or bricking it, but they would not offer any liability if it got bricked. I can flash the ROM myself with activesync just as well as they can, I can I brick it just as well as they can, do you think it's worth attempting it and that might fix it? Or is there any REAL potential for bricking my phone?
Just do an advanced replacement online through sprint.
It will not allow me to do an advance exchange or upgrade on Sprint's website, it directs me to sprint.com/everythingplus because I am on the SERO 500 plan. I also tried calling 888-882-4030 which is the number for Sales for employee referral accounts and was given the same price on the Touch Pro 2, it's not any different for SERO accounts or online, it's all the same.
Well if you go to ppcgeeks and look at the touch pro 2 section people are getting the TP2 with sero at the regular upgrade price with an extension.
My EVO has screen separation issue. I brought it to Radio Shack. The manager acted as if there's nothing wrong with my phone and told me to bring it to a Sprint store. I brought it to Sprint and they said the same thing. The rep also said that if I really want it replaced that I should go through the insurance route in which I have to pay a hundred bucks for replacement. Any suggestion on what to do next?
Tell sprint you like the droid x and will be returning your phone and canceling their service.
jewelbaluyut said:
My EVO has screen separation issue. I brought it to Radio Shack. The manager acted as if there's nothing wrong with my phone and told me to bring it to a Sprint store. I brought it to Sprint and they said the same thing. The rep also said that if I really want it replaced that I should go through the insurance route in which I have to pay a hundred bucks for replacement. Any suggestion on what to do next?
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This is what you make of your first post?
I am sure we are missing some of the story. Where did you buy it from and why would the store you didn't buy it from replace it?
My rep at RS has not seen my phone and I said it had some minor and I mean minor light leak. She offered already to replace it without question once she gets some in.
Call Sprint Customer Service and ask them what they would do with the situation. They can best help you.
I'm not sure about radio shack policy and if you get the 30-day sprint guarantee when you buy through radio shack or what.
But the phone is under warranty at a minimum of 30 days and you should be able to get a BRAND NEW not refurbished replacement in that time. Considering HTC acknowledged it as a problem with the device, you're entitled to a replacement.
Here's what you do, go into radio shack or sprint (not sure who will actually replace your phone, probably radio shack)
Anyway, while you're there call the radio shack/sprint tech support/help line (this will probably work best for sprint). While in the store, explain the situation to the tech support rep and then hand the phone over to the sprint rep who said you can't get a replacement.
I've done this before (not with sprint but with verizon) and they said it happens all the time (local store reps giving problems about exchanges and what not)
That's one reason I bought through the sprint store instead of somewhere else (like radio shack or best buy) - because I'm more comfortable dealing with sprint about those issues than one of those entities
I'm going tomorrow to the sprint store to show them the light leak and get a replacement, if they say no for any reason there's going to be a problem (i called and they said something about repair center) - I definitely don't want a refurbished one considering I paid for a brand new one.
did you treat your phone like crap and now its all scratched looking like crap and your claiming that you want a new phone because of the separation issue that really isnt all that bad.. as a radio shack manager id prolly tell you no also.. yeah, guessing there is more to the story than what you are saying... how but some pics of the phone with the separation issue without actually trying to pry it open even more!! im not accusing you of anything just saying as a manager there are times to say no and if a dude try replacing a phone that he treated like crap then id say no
Sorry about my not so detailed post. I guess because I was furious when I was writing it. Anyway, I got the phone from Radio Shack.
Like my previous phones I treat my EVO like a baby. It looks as good as new except for the light leakage.
Radio Shack exchanged mine yesterday with the screen deportation issue and all. I just had to reserve one.
Sent from my PC36100 using XDA App
chrsosnds said:
Radio Shack exchanged mine yesterday with the screen deportation issue and all. I just had to reserve one.
Sent from my PC36100 using XDA App
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Your screen got deported? That sounds worse than screen separation. How are you able to use your phone without a screen?
jewelbaluyut said:
My EVO has screen separation issue. I brought it to Radio Shack. The manager acted as if there's nothing wrong with my phone and told me to bring it to a Sprint store. I brought it to Sprint and they said the same thing. The rep also said that if I really want it replaced that I should go through the insurance route in which I have to pay a hundred bucks for replacement. Any suggestion on what to do next?
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Go to a different store. Or if you are still under the original 30 days cancel it. And don't complain about things that some people will consider cosmetic. Tell them you don't get 4G where you use your phone most.
I'll probably just return it to this particular Radio Shack store and get a refund. It's my first time to purchase a phone from Radio Shack. I will never do business with them again because they didn't treat me well. Even the RS guys who posted in this thread doesn't appear to be friendly. That's just my opinion though.
I had the exact same situation... bought it from RS, tried to return it to the RS with similar issues, and they told me they have none in stock and can't really replace it in a reasonable time frame and suggested I try a sprint repair center. I went there, and they told me they can't do anything under 30 days if not bought from sprint. They said that RS is required to replace the phone with a new one if it's within 30 days and if they are out of stock, they have to put you at the top of the list for the backorder. If they don't comply, they told me to report the store to sprint. Hope that helps!
blix1337 said:
I had the exact same situation... bought it from RS, tried to return it to the RS with similar issues, and they told me they have none in stock and can't really replace it in a reasonable time frame and suggested I try a sprint repair center. I went there, and they told me they can't do anything under 30 days if not bought from sprint. They said that RS is required to replace the phone with a new one if it's within 30 days and if they are out of stock, they have to put you at the top of the list for the backorder. If they don't comply, they told me to report the store to sprint. Hope that helps!
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I called Sprint and told them about my issues with the phone, and the rep went ahead and called up the Radio Shack where I got my EVO from, and pushed my name to the top of their waiting list. So whenever my store gets more EVO's in, they will be giving me a call to come pick it up. My 30 days are almost up, but even if this happens to go past the 30 days, the Sprint rep says I just need to call her back and they will go ahead and reimburse or sort out whatever needs to be sorted out. Sprint has been incredibly helpful, and this particular rep has been consistently following up with me and keeping in close contact with me, Sprint corporate, and the Radio Shack store. She has been nothing short of amazing.
By far, this is the best customer service experience I have ever had. Period.
Call the your Radio Shack district office. The shift manager at mine was a tool and didnt know what to even do. I called district and was immediately told is I will getting a new evo within 7 days (which is today!). This was after radio shack sent me to sprint and then sprint sent me back. Radio shack honors the sprint 30 day policy, a lot of employees just don't want to do the work. My story is a bit longer but you just need the district office part.
-rip
Sent from my HTC Evo 4G
I just had this problem with a sprint store telling me they were not allowed to exchange evo's they admitted they had them in stock but were only for new customers. I called Sprints retention department, long story short the store manager was called by the agent and instructed to replace my phone with a new one.
I bought a phone from radio shack once while I was with AT&T will never do again, had to exchange phone for a broken charger port and they insisted they where not able exchange phones (LG NEON) or accept returns the Radio Shack manager then deleted all my internet and text messaging plan from my account. Thankfully an ATT Corporate store manager saw this and felt so bad about how I was treated they gave me a phone from there inventory.
prjkthack said:
I called Sprint and told them about my issues with the phone, and the rep went ahead and called up the Radio Shack where I got my EVO from, and pushed my name to the top of their waiting list. So whenever my store gets more EVO's in, they will be giving me a call to come pick it up. My 30 days are almost up, but even if this happens to go past the 30 days, the Sprint rep says I just need to call her back and they will go ahead and reimburse or sort out whatever needs to be sorted out. Sprint has been incredibly helpful, and this particular rep has been consistently following up with me and keeping in close contact with me, Sprint corporate, and the Radio Shack store. She has been nothing short of amazing.
By far, this is the best customer service experience I have ever had. Period.
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As one of the posters I've read from another thread says, "Have them put that in writing." Not the exact quote but you get my drift.
jewelbaluyut said:
My EVO has screen separation issue. I brought it to Radio Shack. The manager acted as if there's nothing wrong with my phone and told me to bring it to a Sprint store. I brought it to Sprint and they said the same thing. The rep also said that if I really want it replaced that I should go through the insurance route in which I have to pay a hundred bucks for replacement. Any suggestion on what to do next?
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$100 Bucks? the insurance says $50, they're ripping you off.
the fee for a smart phone like the evo is $100 not $50.
I'm a Radioshack manager and I can tell you they can and should swap you phones for that issue. They don't tell you this, but they can swap phones up to 90 days without any type of insurance. It's a part of the regular return policy. They would just rather you not do it, but will to keep customers happy. Assuming the manager running the store isn't a jackass. In which case, take it up with the district office. A defect is a defect and should be taken care of, regardless of what type of product it is.
Tell sprint you like the droid x and will be returning your phone and canceling their service.
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+1
Anyway, while you're there call the radio shack/sprint tech support/help line (this will probably work best for sprint). While in the store, explain the situation to the tech support rep and then hand the phone over to the sprint rep who said you can't get a replacement.
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+1
did you treat your phone like crap and now its all scratched looking like crap and your claiming that you want a new phone because of the separation issue that really isnt all that bad.. as a radio shack manager id prolly tell you no also.. yeah, guessing there is more to the story than what you are saying... how but some pics of the phone with the separation issue without actually trying to pry it open even more!! im not accusing you of anything just saying as a manager there are times to say no and if a dude try replacing a phone that he treated like crap then id say no
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irrelevant. the phone has screen separation issue, warrants replacement whether op decided to baby his their phone or not.
Do no claim insurance, do got get it repaired. do not get a refurbished phone. you entitled to a new replacment with 30 days. if they won't replace it, threaten to cancel your service.
NOTE: THIS IS A REPOST, I ACCIDENTALLY POSTED IT IN THE WRONG AREA, sorry.
Hello everyone,
I have one hell of a story to tell about one boy, two phones (the htc hd2 and the samsung vibrant), and one freakin' committed customer service team (T-Mobile's). OK, so I'll begin my story of how I ended up with a brand-new Vibrant for essentially 350 bucks. Bear with me here, it's a bit long. So, I originally purchased an htc hd2 way back in mid-June for 300 bucks on Craigslist. The phone ended up being defective because of a hardware issue, and because it happened to be under the "buyer's remorse" period, at least the way T-Mobile saw it, I was able to return it by mail for a brand new one for free. I was surprised when I called to learn that T-Mobile didn't require a single piece of information to verify that I was the original owner of the phone, all they saw was that an htc hd2 had magically been activated on such and such a date. So, I returned that hd2 and recieved a new one in a couple of days, which ended up being just as buggy as the last one, so I decided to abandon the hd2 altogether in exchange for the Samsung Vibrant. I called T-Mobile customer service today to setup the exchange for the vibrant, which would cost me 50 bucks since the hd2 cost 450 and the vibrant costs 500, and I was FINALLY told that they had no record of me ever buying an hd2 (I wonder why, lol). I then explained to them that I wasn't the original owner of the phone and that I had bought it from the original owner, but that the phone had been purchased only a few days before they sold it to me. They told me at first that I would have contact the original owner and get the 450 bucks credited back to there account. The only problem was that I had no way of contacting the original owner, and that they had switched carriers almost immediately after purchasing the hd2. After about four hours, and many many phone calls later, I called t-mobile one last time to explain my situation, keep in mind that I was totally honest the entire time, I reached a very nice customer service rep, and after explaining what had happened to me, and after speaking to her supervisor for over ten minutes, she told me that even though they almost never do this, that they would "take my word for it" and send the vibrant, no questions asked, for basically 50 bucks. I was over the moon considering that less than 5 minutes ago I had thought that I had thrown away 300 dollars. I would like to give some major props to T-Mobile's customer support, never in a million years would I have expected a customer service team work so hard to keep a a customer happy. Talk about going the distance. Well, that's my story. Tell me what you think, and what your experiences with them have been like.
Peace, bobofosho12
WOW.. but Yes.. I think they have the best... that's a steel for 50 $ wow..
HTC is nice too.. i ordered parts for my nexus i was going to purchase them and they didn't allow me to pay.. lol.. they just said they will mail it and that included a second pouch/battery/ battery cover and headphones.. I could not believe it.. but I am glad I am with T-mo and own a HTC device.
amen brotha'. Although I'm actually gonna sell the vibrant once I get it on ebay, and then just buy a cheap used nexus one. Maybe, but i'm not totally decided yet.
Tmobile paid off my 280 in payments on an old Cliq I had. Basically because I purchsed it 6 months ago saw a great replacement in the Vibrant . Squeaky wheel is the way to go with T -mobile but you need to be calm cool and nice
That's why I came back to them. Was with them for 5 years before switching to AT&T because of my daughters bugging me for the iphone. I went back to Tmobile because of their incredible customer service, never experienced anything like it before. Kudos to T-mobile.
AT&T customer service sucks big big time! Congrats on your new Vibrant!
This is almost exactly what happened to me! T mobile customer service is damn good! I did threaten to switch carriers though, and they came through to keep me as a customer. I wasn't eligible for an upgrade, but once I threatened to go to sprint and get the epic they let me have my vibrant for $200!
musky said:
This is almost exactly what happened to me! T mobile customer service is damn good! I did threaten to switch carriers though, and they came through to keep me as a customer. I wasn't eligible for an upgrade, but once I threatened to go to sprint and get the epic they let me have my vibrant for $200!
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I assume with a contract extension yes?
bobofosho123 said:
NOTE: THIS IS A REPOST, I ACCIDENTALLY POSTED IT IN THE WRONG AREA, sorry.
Hello everyone,
I have one hell of a story to tell about one boy, two phones (the htc hd2 and the samsung vibrant), and one freakin' committed customer service team (T-Mobile's). OK, so I'll begin my story of how I ended up with a brand-new Vibrant for essentially 350 bucks. Bear with me here, it's a bit long. So, I originally purchased an htc hd2 way back in mid-June for 300 bucks on Craigslist. The phone ended up being defective because of a hardware issue, and because it happened to be under the "buyer's remorse" period, at least the way T-Mobile saw it, I was able to return it by mail for a brand new one for free. I was surprised when I called to learn that T-Mobile didn't require a single piece of information to verify that I was the original owner of the phone, all they saw was that an htc hd2 had magically been activated on such and such a date. So, I returned that hd2 and recieved a new one in a couple of days, which ended up being just as buggy as the last one, so I decided to abandon the hd2 altogether in exchange for the Samsung Vibrant. I called T-Mobile customer service today to setup the exchange for the vibrant, which would cost me 50 bucks since the hd2 cost 450 and the vibrant costs 500, and I was FINALLY told that they had no record of me ever buying an hd2 (I wonder why, lol). I then explained to them that I wasn't the original owner of the phone and that I had bought it from the original owner, but that the phone had been purchased only a few days before they sold it to me. They told me at first that I would have contact the original owner and get the 450 bucks credited back to there account. The only problem was that I had no way of contacting the original owner, and that they had switched carriers almost immediately after purchasing the hd2. After about four hours, and many many phone calls later, I called t-mobile one last time to explain my situation, keep in mind that I was totally honest the entire time, I reached a very nice customer service rep, and after explaining what had happened to me, and after speaking to her supervisor for over ten minutes, she told me that even though they almost never do this, that they would "take my word for it" and send the vibrant, no questions asked, for basically 50 bucks. I was over the moon considering that less than 5 minutes ago I had thought that I had thrown away 300 dollars. I would like to give some major props to T-Mobile's customer support, never in a million years would I have expected a customer service team work so hard to keep a a customer happy. Talk about going the distance. Well, that's my story. Tell me what you think, and what your experiences with them have been like.
Peace, bobofosho12
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Kudos! Thanks for sharing...that's awesome.
Yea the HD2 is death ain't it? Damn windows...what were they thinking?
This gives me some hope. I have been jacked around by Tmobile for over a week now. One of their stores screwed me over with the G1. They gave me a $50 break on the phone, and extended my contract for 2 years because of that $50. I had NO clue that is what they were doing. Once I found out, I was pissed. The CSR put in their system that I could upgrade at normal extension costs at any time. So, just after the Vibrant came out, I went to take them up on that. The problem, is how it is done in the system, I could only get the discount rate through Tmobile, not through a 3rd party store. I tried to get the Vibrant + accessories at Costco for $99. Since then, I have been completely jacked around by customer service. I finally got my FIRST CALL back yesterday... while I was using the restroom. They said they would call back today. Thus far, my experience is pretty poor.
This gives me some hope. I have been jacked around by Tmobile for over a week now. One of their stores screwed me over with the G1. They gave me a $50 break on the phone, and extended my contract for 2 years because of that $50. I had NO clue that is what they were doing. Once I found out, I was pissed. The CSR put in their system that I could upgrade at normal extension costs at any time. So, just after the Vibrant came out, I went to take them up on that. The problem, is how it is done in the system, I could only get the discount rate through Tmobile, not through a 3rd party store. I tried to get the Vibrant + accessories at Costco for $99. Since then, I have been completely jacked around by customer service. I finally got my FIRST CALL back yesterday... while I was using the restroom. They said they would call back today. Thus far, my experience is pretty poor.
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Sorry to hear that man, this is the only advice i can offer you, be nice and remember that that person on the other end, who may just seem like an annoying voice, is a real person who is probably having a much harder day than you are (I can't imagine being a customer service rep). If you're nice but VERY persistent you can generally get what you want, and remember it me like four hours to get this **** shorted for me. I had to explain it to like five different people, and only upon getting to a VERY KIND service rep did I finally get a good solution to my problem.
iunlock said:
Kudos! Thanks for sharing...that's awesome.
Yea the HD2 is death ain't it? Damn windows...what were they thinking?
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Yeah thanks man, and by the way, even though windows mobile is a ****ty OS, it's actually pretty stable, it's actually the sense UI that makes the HD2 so damn unstable, even after the "official" update that was supposed to correct the problems. Just turn off sense and the phone works fine, it's just ugly as hell to use.