Database Users

Touch for Mogul

I was wondering if there was a way to get the touch. because my mogul broke and i have insurance. If there is a way to get the touch when using the insurance instead if the mogul. Is there something that i can tell them about the mogul that it has to many problems with something or a way? Thanks

About 2 weeks ago I sent back my mogul through my sprint store to insurance, they sent me back a touch because they were upgrading all the mogul's go to your sprint store and talk to them and see if the insurance is still doing it... I miss the gps and rev.A but hopefully we will have it soon enough. BTW nuttin like soft rebooting with 75megs of free memory!!

when I switched my mogul about two months ago I told them that the bluetooth didn't work and the memory was low all the time. Both of which were true for me.

My Mogul was replaced with a touch about 3 weeks ago. The Moguls are on backorder. I thought I was going to hate the touch b/c no slide out keyboard. I love it. 156mb of ROM and 128 MB RAM. It blows the Mogul out of the water.. Also they never collected my Mogul so I still have both.... The GPS and Rev A is on the way in short time. I would try to swap it out. They can't replace if they are on back order. The policy is a new phone within 48 hrs. So they have to upgrade you.... Good Luck... Let us know how it goes....

Is there really a policy that they have to give you a new phone within 48 hours. i already went to the sprint store and they said they ordered me a new mogul and its on backorder for a week and a half to two weeks you think i can call them and tell them about the policy and see if they can get me a touch faster? and my mogul also has problems with the bluetooth to.

jbatu said:
Is there really a policy that they have to give you a new phone within 48 hours. i already went to the sprint store and they said they ordered me a new mogul and its on backorder for a week and a half to two weeks you think i can call them and tell them about the policy and see if they can get me a touch faster? and my mogul also has problems with the bluetooth to.
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i beleive they do, I tried it 2 weeks ago at a 3rd party repair center and he just handed me a NIB mogul. I then bought a new touch and just sold the mogul on ebay for about the same price
I beleive the refurb moguls are back in stock so I wouldnt expect to get that trade up again

They probably wouldn't trade it even if i told them what problems it has?

Mogul For Touch
I just asked them to swap when my mogul's bluetooth went out. They were happy to oblige. BTW, I echo the comment of the person who thought they'd hate the touch. I wasn't too sure myself but i think it is awesome!!!

replacement mogul

I have insurance on my mogul and a few bright spots appeared on the screen so I called to get it fixed/replaced and they are sending me a new touch pro, which is nice... but before sending in my mogul should I put the stock rom back on it? I am now running dcd 3.3.4.
thanks all

Yes always

Good luck to you!
A couple of months back I got a brand new mogul back through the insurance on the phone, and now I'm praying that something breaks with it so I can get a touch diamond, but it's not happening.

Door,
Verizon or Sprint?

SecretAgentMan said:
Door,
Verizon or Sprint?
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I have sprint

XV6800 Titan
What about for Verizon users with an XV6800, has anyone tried it with their insurance, and has succeeded to obtained a touch pro?

5% chance with verizon for a pro

i tried about a month ago and no luck for verizon

FWIW i got a replacement mogul through asurion about 6 months ago, i didn't bother clearing the custom ROM and nothing ever became of it. when i had looked at insurance TOS, i didnt see anything referencing custom ROMs voiding anything

reply
The mogul has been out for almost a year prior to Verizon's 6800 being released so I am sure that there are plenty of VZW Pros around...sorry about that...maybe in 6 more months or longer will you hope to see this happen...

doox00 said:
I have insurance on my mogul and a few bright spots appeared on the screen so I called to get it fixed/replaced and they are sending me a new touch pro, which is nice... but before sending in my mogul should I put the stock rom back on it? I am now running dcd 3.3.4.
thanks all
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i guess you had to renew your contract, right? plus pay something....it dont think they would just let it go like that. i think so..

lepapirriky said:
i guess you had to renew your contract, right? plus pay something....it dont think they would just let it go like that. i think so..
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renew contract? of course not. I have insurance on my phone, 7 bucks a month.. lose, break or gets stolen etc you get a new one.. since they did not have any moguls available for replacement they sent me a touch pro.

thebest1 said:
What about for Verizon users with an XV6800, has anyone tried it with their insurance, and has succeeded to obtained a touch pro?
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I did! Just got it a few days ago!! Great deal, 16 months of insurance + $50 = touch pro.

Guess HTC won't help me get a new phone

This is the message I sent HTC, because I am getting kinda sick of how laggy my titan is. I don't have an insurance company so I can't return it to Alltel. I sent it 5 days ago and haven't gotten a response, guess to many people killed their phones on purpose.
Hello, I am currently using the HTC PPC6800 on Alltel, and I am having some problems with it. The down button stopped working, and the keyboard has to be pressed pretty hard for it to register the letters, the space bar misses spaces all the time. The power button is worn down so that sometimes it has to be pressed more than once for it to work. The call quality isn't the greatest, and I'll get roaming signs from inside my house. The phone is very slow with one app running, and lags very badly with more than one. I was hoping that I could upgrade to a newer phone. I'd be willing to pay some money, but I don't want to pay the $300 that it would cost elsewhere. Thank you for your time.

Well that is a pretty good letter. Was your 6800 a refurb? Mine is, and it still works awesome but I had to go through six refurbs to get this one really good unit. Sounds like you got the short end of the HTC hardware stick. That is really too bad. Was your phone in warranty? Let us know if they get back to you.

I bought it off ebay and it was used but it hadnt been activated or something weird like that, there were no scratches or anything. They emailed me back and said that they couldn't help because they don't sell phones. I can't go through alltel to do it since I didn't buy it from them.

Next time get insurance it will save you the headache.

Any Luck with Verizon insurance claim?

I'm getting tired of getting refurbished phones from Verizon and my current phone is acting up so I figured I would give Asurion a shot and try and get a TP. When I called they told me the deductible would be 50 and I would be getting a replacement Titan. So I was wondering if anyone has had any luck getting a TP from Asurion. I really would hate to pay 50 dollars for a refurb when I could save my money and just buy a Sprint TP. Does anyone have any recent success stories or maybe things to tell Asurion so they will change your phone to a TP.

Just a note getting a Sprint TP on Verizon is very very very hard now. Keep getting refurbish ones. Maybe complain that the quality of the refurbished ones sucks and see that they can do for you. Assurion will give out TP sometimes but only if they are out of moguls.

Just a heads up, I tried that route after getting 2 refurbs with problems with verizon. They finally sent me a brand new, in-box, xv6800 with no issues. They still have new 6800s instock, so good luck with getting the TP.

I just called them the other day to try and get a TP for my Titan from Asurion - no dice.
It took forever to get to the verification step because I'm Alltel (well, was Alltel until vzw bought them) and they weren't recognizing what Alltel calls the Titan (HTC PPC6800) as a valid option. Finally figured out that now that I'm verizon it's called the audiovox xv6800 or something like that and they could proceed. But to my dismay they claimed they still have lots of 6800's in stock and would just send one of those. I even tried to be sleazy and was like "Oh really? When I called Verizon they said that they don't support the 6800 anymore and are only issuing 6850's". Needless to say that didn't work. Since I'm up for upgrade in a few months I guess I'll just wait till then - just figured that it'd be awesome if I could get a TP for the deductable cost AND not have to renew a contract with vzw.
I've read on some other forums that if you can do the claim on Asurion's website that sometimes it will let you pick the 6850 as the replacement phone. Unfortunately, and for some unknown reason, whenever I try to initiate a claim on their site it says "you must call customer support to proceed". I asked them about that and they said they don't have control over it and can't do anything about it. I was not amused.

i got a NIB palm 800w for my mogul..they would not go touch pro for me....ive since canned the palm and went to another mogul...they said the wait time for a mogul was six weeks!!!!

mfreema said:
Just a heads up, I tried that route after getting 2 refurbs with problems with verizon. They finally sent me a brand new, in-box, xv6800 with no issues. They still have new 6800s instock, so good luck with getting the TP.
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you may want to wait. Much buz on net about verizon getting touch hd

Will Sprint swap my hero for an Evo

ok heres the deal. I have 3 manufacture defects with my hero.
1. Lots of dust under my screen.
2. Phone overheats when charging and running say google nav. (car charger)
3. More than 15 dead pixels all over the place.
my phone is going to have to be replaced. so my question is do you think they will give me a new Evo instead of another hero.
also I have sprint warranty.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

More than likely, no. But you never know.

For me, historically, it's been:
1st phone defective, replaced with same model, up to three times, then they will offer a different phone. I seriously doubt that they will offer an EVO to replace the Hero since the Hero isn't at its end of life.
Think about this: You buy a Chevy Malibu, take it in 3 times for manufacturer's defects, it's a lemon, do they upgrade you to the Corvette? Nope.

I wonder if they'd do it if I offered some cash as well
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

Jye75 said:
For me, historically, it's been:
1st phone defective, replaced with same model, up to three times, then they will offer a different phone. I seriously doubt that they will offer an EVO to replace the Hero since the Hero isn't at its end of life.
Think about this: You buy a Chevy Malibu, take it in 3 times for manufacturer's defects, it's a lemon, do they upgrade you to the Corvette? Nope.
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No they don't give you a Vette, but they don't give you a refurbished car either. It is possible to get an EVO but you are gonna need to sweet talk them to death on phone. I have only once gotten upgraded after a few bad phones, that was the ENV2 to Voyager.

My guess is that you'll be aloud to move over to the Moment. Good luck with trying though. I bought 2 heros in December and both are still in perfect shape. No dust or paint chipping.

Can always ask...

The rule has always been that they will swap it for an equivalent phone of 'equal or lesser value'. I don't think the EVO is going to apply to that.

smstutler said:
No they don't give you a Vette, but they don't give you a refurbished car either. It is possible to get an EVO but you are gonna need to sweet talk them to death on phone. I have only once gotten upgraded after a few bad phones, that was the ENV2 to Voyager.
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You're right, they don't give you a refurbished or new car of the same model. Because it's not in the terms of the warranty. Just like it's not in the terms of the Sprint warranty to upgrade to the top of the line model, only to repair or replace with the same or COMPARABLE model, and that repair or replacement is at THEIR option. They could just keep giving you refurbs over and over... wait, they already do!

just like everyone that had the htc diamond and touch pro, they waited a couple months after the tp2 and they all of a sudden there was post after post of sprint gave me a tp2 and swapped out my touch pro. You won't get it right away but after a couple of months it may become possible.

I moved to the Hero from 3 defective Pres, but I had to show the store assistant manager that I was nice, competent, and a repeat customer.

so if I am nice, maybe wave some cash around I might get what I want.. maybe I should send my wife into do it when the Evo comes out.. women seem to get what they want.. haha
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

rejectedkid said:
so if I am nice, maybe wave some cash around I might get what I want.. maybe I should send my wife into do it when the Evo comes out.. women seem to get what they want.. haha
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
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Low cut shirt, Short Skirt, high heels...I'd give em any thing they wanted LOL

They want $600 and they will give you what you want.

rejectedkid said:
ok heres the deal. I have 3 manufacture defects with my hero.
1. Lots of dust under my screen.
2. Phone overheats when charging and running say google nav. (car charger)
3. More than 15 dead pixels all over the place.
my phone is going to have to be replaced. so my question is do you think they will give me a new Evo instead of another hero.
also I have sprint warranty.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
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fat chance lol it took me 16 replacements to get my touch pro replaced swapped out to the hero ( yea 16 all hardware defects dead keyboard etc etc )

They want $600 and they will give you what you want.
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I doubt they will make me pay full price. I convinced them to upgrade me from my instinct to the hero as a contract extension 4 months before my renewal. I have learned that being persistent but nice can normally get you places.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

I have always been upgraded to the latest and greatest for my phone problems..
titan=>mogul
mogul=>tp
tp=>tp2...
now what they wouldnt allow me to do is go from the tp2 to the hero
my understanding with the store i deal with is...
3 swaps within a 3month period will force them to ask you if you would like something else, and they will have a list, I also found out that they wouldnt allow me to go from winmo to android, nor from a keyboard to non ketboard or vice versa,
so i'm inclined to think that those of us with issues on the hero, will not be allowed to swap for the moment since it has a keyboard, and I've already tried that, and the swap phone needs to be of the same type...
and I have been told directly, they dont care about the phone.. its about continuing service.
I also have insurance and tep.

If you are having many problems, and it has been documented in Sprints notes ie you've called and complained with no results, the escalations department @ Sprint may be willing to deal providing you get a sympathetic one. Best Buy however told me when I. purchased my Hero and their ins. (have both) if unable to fix my phone itwould be replaced with a new Hero, if still being built, if not, then I would get the newest version of it. imo would be the Evo.-)
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

So I called Sprint today and politely complained about my defective hero. They are sending me a new one in the mail. They did not tell me I had to send my current one in.. is that normal?
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in order for this to work out to your advantage, you'd have to wait until the Hero is no longer available from Sprint, and even then it's a slim chance.
Unfortunate for you, you'll more than likely get another Hero, or a Refurbished Hero depending on the way you go about getting your replacement.
rejectedkid said:
So I called Sprint today and politely complained about my defective hero. They are sending me a new one in the mail. They did not tell me I had to send my current one in.. is that normal?
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Sent via the XDA Tapatalk App
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this is strange... do you know what department you talked to? If they performed the ticketing process that i believe they did, then you'll get a return kit with your replacement phone, and i would advise that you mail in the defective phone, if not, there's a chance that you will receive a charge in 2 bill cycles from receiving the replacement device showing a $500+ charge for the replacement phone.
In summation, if you get a return kit (a return envelope rather), then use it!... if you feel that you don't need to do this, i'd then advise to call Sprint and make sure that your account notes specify that you don't have to return the phone... otherwise, you need to.