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Green Dial BUTTON Not working on Mogul - HELP!!!!

Hey everyone...
My Sprint Mogul is screwed up -
I am having a problem with my green dial button. It just does not want to work anymore. I have to hold it down and push and push and then it "might" work.
I cant even answer calls with the green button anymore. I am running the DCD 3.01 and the Sprint 3.35 radio
It was working fine about a day ago.
Is this hardware? If yes will sprint replace it? I do not have insurance or any additional plans but i got my phone 5 months ago so it is still under warranty.
By the way, Sprint said that they do not do replacements. They said call HTC. So I called HTC and they dont do replacements for CDMA phones either and said call Sprint. So I called Sprint again and they said we dont do replacements if you dont have insurance...what the HELL!!!! What do i do?
HELP ME!

Okay, how long have you had the phone? If shorter than 90 days, that should be covered under some legally mandated warranty of some sort in your jurisdiction, either way, contact consumerist (www.consumerist.com) and they should be able to provide you a means of what to do, but that's really a hardware problem.

I have the same exact problem and it seems like it slowly died -- it didn't happen overnight. It kept getting harder and harder to press until finally it died.
I went to a sprint repair store and the woman told me it would cost $70 to replace it. Then she told me if I went through HTC it would be free because it's under warranty, but I would have to wait longer to get it repaired. I call HTC and was told that HTC does not cover the Mogul and I would have to go through sprint. Complete bull****.

http://forum.ppcgeeks.com/showthread.php?t=18379
See Post 12 (My experience with this issue).
My green phone button had the same problem. My post in PPCGeeks is copied below.
Edit ( 3/14/08 ):
I went to the nearest Sprint Store the other day. It wasn't a 3rd party store, it was an actual Sprint Store, but they said they don't do repairs there. Was told to go to the CORPORATE REPAIR Sprint store. Ok ... so I went today. They told me it would take about 30 minutes, so I dropped it off and went next door to Fry's to pick up a new MicroSD card. When I got back to the store they said they would just swap it out with a new phone. I thought they were going to give me new chargers and everything but the Sprint Rep said they need to keep the box, and accessories, to ship back with the old phone. Oh well, brand new Mogul with no scratches. (I had dropped my old one a couple times). I did have insurance but that never seemed to be an issue because the Sprint Rep told me it was covered under warranty.

Hopefully I get the same treatment as you. I had a technical service rep make note in my account to swap my phone out. Just have to find the time to make it out there.
I'll post an update.

Just flash the official ROM back and go to the Sprint store. You do have the insurance don't you? If they say they can't fix it and it isn't water damaged or anything they'll give you another one.
**Edit - lol, I didn't read all of ur post, you don't have insurance. Wow! How do you have a phone worth more than $400 to replace and no insurance? Yeeks!! Oh well, so much for that plan.

I am having the same issue with my 6800 on alltel. I think i read somewheer that this had to do with the overheating issue? Either way I called alltel tech and it took them about 30 seconds before they told me they would ship me a new one. So i have a new one coming in the mail. Its just the promptness of their exchange makes me think this is a common issue. BTW, I love alltel.

n5bail said:
......I call HTC and was told that HTC does not cover the Mogul and I would have to go through sprint. Complete bull****.
Click to expand...
Click to collapse
I got the same run around. Finally found out the UT Starcomm (spelling???) does the repairs for Sprint for the CDMA versions of HTC.
The number to call them is 1 800 229 1235.
I was told by Sprint that handle all warranty repairs/returns etc for HTC Sprint Phones.

I had the same prob with my first mogul - it's a hardware thing. The button isn't pressing the contact hard enough.
If you can't get anywhere with Sprint or HTC - you can do what I did.
Open it up. Fight your way all the way till you can get in back of the CALL button. Take your time - you pretty much have to take the entire thing apart to get to it. Once you have it apart, I took a business card and cut a tiny piece, and crazy glued it in between the back of the CALL button, and the contact.
Worked perfectly after I got it back together.
Take your time if you do this - the phone is tricky to take apart.

arifiano said:
I got the same run around. Finally found out the UT Starcomm (spelling???) does the repairs for Sprint for the CDMA versions of HTC.
The number to call them is 1 800 229 1235.
I was told by Sprint that handle all warranty repairs/returns etc for HTC Sprint Phones.
Click to expand...
Click to collapse
Thanks a million, Arifiano! That's a god's end!
http://www.utstar.com/pcd/Support.aspx

So I called UTSTarcom.
And what they told me really blows!!!!
You have to mail in your phone to them. They will diagnose and repair if at all possible and then send it back within 2 weeks. So the turnaround time is 2 weeks!!!!
So what does one do without a phone for two weeks. I mean I certainly can say that my life will come to a halt...

mogul repair
arifiano
did you send your phone to repair, how much it cost?
did you got it back yet?
thank you
bneumann

would like to know to, i just got a mogul off ebay and the green and red buttons are dead also

Titan Discontinued

Was browsing around phones just before, did any of you realize that the Titan/Mogul has been discontinued from Sprint and Alltell? The only carrier still offering it is Verizon.

yea its been off the sprint site for some time now. Alot more people are getting TP's instead of replacement moguls if something were wrong with theirs and they brought it in. Makes me want to try lol.
Everything has a lifespan and its the end of the titans.

Noooo...
If I get another Windows Mobile device it will have WM7. My next discount (NE2) ends this December. Either way I am loving my Titan (Verizon XV6800) and don't want to give it up for any current phone. Nice to see Verizon still has it but they also got it later then everyone else. Also since I am with Verizon, they (as well all know) capped the TP. But if something does happen to my phone then I would go for the TP.

that brings up an interesting thought. What happens if you have to replace your titan using your insurance? They have to supply you a replacement phone since it is part of the policy. Does that mean they would have to give you the Titan Pro?

necromis said:
that brings up an interesting thought. What happens if you have to replace your titan using your insurance? They have to supply you a replacement phone since it is part of the policy. Does that mean they would have to give you the Titan Pro?
Click to expand...
Click to collapse
Touch pro.
http://forum.ppcgeeks.com/showthread.php?t=53327
668 replies.

yes that is correct.
im getting a touch pro as we speak delivered.
http://www.smartphonejunkie.com/showthread.php?t=179689&highlight=upgrade
but looks like sprint tep has refurb moguls again for all that traded theirs for touch pros

USCellular still offers it, the HTC PPC6800. i dont like a touch only phone, been addicted to this setup since the TMO MDA

TP has a keyboard, all this is so tempting..

just a small update..I just tried to claim insurance with sprint, they told me they've restocked on refurbed Titans and they'd replace mine with a refurbed one instead
bummer

ok i see what the touch pro is now, Fn nice. i want one, uscc needs to discontinue it and replace it with the tp.
http://www.htc.com/www/product/touchpro/specification.html
dont know why anyone wouldnt want it over the 6800

necromis said:
that brings up an interesting thought. What happens if you have to replace your titan using your insurance? They have to supply you a replacement phone since it is part of the policy. Does that mean they would have to give you the Titan Pro?
Click to expand...
Click to collapse
Just because they are discontinued doesn't mean that they aren't carried.
My old XV6700 was discontinued for a LONG time and yet every time I went to exchange it for insurance, I got another 6700.
Odds are they will have more to exchange. I got upgraded by going in and saying that the 6700 was a POS (It's not) and I wanted an upgrade or I would cancel. I had a 6800 on the way in all of 15 minutes.
I would be happy to be wrong though. I really want a touch pro

SmokeyJBluntz said:
ok i see what the touch pro is now, Fn nice. i want one, uscc needs to discontinue it and replace it with the tp.
http://www.htc.com/www/product/touchpro/specification.html
dont know why anyone wouldnt want it over the 6800
Click to expand...
Click to collapse
Rumor is USCC is getting the HTC Touch Pro in March. It is already on their rebate slips.

thatd be good except i just signed like 3 months ago. but i do got insurance, and uscc seems to replace phones fairly often.
i know when i had my tmo mda they replaced it with the wing. about 3 months after they replaced it i broke my mini usb port broke and the insurance replaced it with a wing

It is showing out of stock for me now.

yes its discontinued, thust explaining my free new touch pro

I never did a warrany so I will just wait for Windows Mobile 7 when I get a new phone.

negatory
sorry but its not being sold anymore beyond whats left in stock and refurbished ones customers bring in

SmokeyJBluntz said:
ok i see what the touch pro is now, Fn nice. i want one, uscc needs to discontinue it and replace it with the tp.
http://www.htc.com/www/product/touchpro/specification.html
dont know why anyone wouldnt want it over the 6800
Click to expand...
Click to collapse
The Titan has better battery life. If you're a power user you could barely squeak by on a single battery with the Titan. With the Touch Pro, you'll need to carry a spare or purchase the extended battery kit.

Free Touch Pro
Current Sprint Customers with an HTC PPC 6800 Mogul can go online to their Sprint.com accounts and file a self replacement form. Give any reason for the device needing to be replaced. You will get a confirmation stay your device will be replaced with a HTC PPC 6850 Touch Pro. The Touch Pro that ships to you will be a BRAND NEW Device and not a refurb.
I work in a position to know this as fact and have helped many people follow this process.

segadc said:
I never did a warrany so I will just wait for Windows Mobile 7 when I get a new phone.
Click to expand...
Click to collapse
This is have nothing to do with having a warranty. If the device is defective sprint will replace the device. However there are no Moguls left in stock. So TPs are the replacement. This will not last for long. Soon Customers will only be getting 150 off toward the cost of a replacement device. This is the same process that happened after the Mogul came out replacing the PPC6700

replacement mogul

I have insurance on my mogul and a few bright spots appeared on the screen so I called to get it fixed/replaced and they are sending me a new touch pro, which is nice... but before sending in my mogul should I put the stock rom back on it? I am now running dcd 3.3.4.
thanks all

Yes always

Good luck to you!
A couple of months back I got a brand new mogul back through the insurance on the phone, and now I'm praying that something breaks with it so I can get a touch diamond, but it's not happening.

Door,
Verizon or Sprint?

SecretAgentMan said:
Door,
Verizon or Sprint?
Click to expand...
Click to collapse
I have sprint

XV6800 Titan
What about for Verizon users with an XV6800, has anyone tried it with their insurance, and has succeeded to obtained a touch pro?

5% chance with verizon for a pro

i tried about a month ago and no luck for verizon

FWIW i got a replacement mogul through asurion about 6 months ago, i didn't bother clearing the custom ROM and nothing ever became of it. when i had looked at insurance TOS, i didnt see anything referencing custom ROMs voiding anything

reply
The mogul has been out for almost a year prior to Verizon's 6800 being released so I am sure that there are plenty of VZW Pros around...sorry about that...maybe in 6 more months or longer will you hope to see this happen...

doox00 said:
I have insurance on my mogul and a few bright spots appeared on the screen so I called to get it fixed/replaced and they are sending me a new touch pro, which is nice... but before sending in my mogul should I put the stock rom back on it? I am now running dcd 3.3.4.
thanks all
Click to expand...
Click to collapse
i guess you had to renew your contract, right? plus pay something....it dont think they would just let it go like that. i think so..

lepapirriky said:
i guess you had to renew your contract, right? plus pay something....it dont think they would just let it go like that. i think so..
Click to expand...
Click to collapse
renew contract? of course not. I have insurance on my phone, 7 bucks a month.. lose, break or gets stolen etc you get a new one.. since they did not have any moguls available for replacement they sent me a touch pro.

thebest1 said:
What about for Verizon users with an XV6800, has anyone tried it with their insurance, and has succeeded to obtained a touch pro?
Click to expand...
Click to collapse
I did! Just got it a few days ago!! Great deal, 16 months of insurance + $50 = touch pro.

Any Luck with Verizon insurance claim?

I'm getting tired of getting refurbished phones from Verizon and my current phone is acting up so I figured I would give Asurion a shot and try and get a TP. When I called they told me the deductible would be 50 and I would be getting a replacement Titan. So I was wondering if anyone has had any luck getting a TP from Asurion. I really would hate to pay 50 dollars for a refurb when I could save my money and just buy a Sprint TP. Does anyone have any recent success stories or maybe things to tell Asurion so they will change your phone to a TP.

Just a note getting a Sprint TP on Verizon is very very very hard now. Keep getting refurbish ones. Maybe complain that the quality of the refurbished ones sucks and see that they can do for you. Assurion will give out TP sometimes but only if they are out of moguls.

Just a heads up, I tried that route after getting 2 refurbs with problems with verizon. They finally sent me a brand new, in-box, xv6800 with no issues. They still have new 6800s instock, so good luck with getting the TP.

I just called them the other day to try and get a TP for my Titan from Asurion - no dice.
It took forever to get to the verification step because I'm Alltel (well, was Alltel until vzw bought them) and they weren't recognizing what Alltel calls the Titan (HTC PPC6800) as a valid option. Finally figured out that now that I'm verizon it's called the audiovox xv6800 or something like that and they could proceed. But to my dismay they claimed they still have lots of 6800's in stock and would just send one of those. I even tried to be sleazy and was like "Oh really? When I called Verizon they said that they don't support the 6800 anymore and are only issuing 6850's". Needless to say that didn't work. Since I'm up for upgrade in a few months I guess I'll just wait till then - just figured that it'd be awesome if I could get a TP for the deductable cost AND not have to renew a contract with vzw.
I've read on some other forums that if you can do the claim on Asurion's website that sometimes it will let you pick the 6850 as the replacement phone. Unfortunately, and for some unknown reason, whenever I try to initiate a claim on their site it says "you must call customer support to proceed". I asked them about that and they said they don't have control over it and can't do anything about it. I was not amused.

i got a NIB palm 800w for my mogul..they would not go touch pro for me....ive since canned the palm and went to another mogul...they said the wait time for a mogul was six weeks!!!!

mfreema said:
Just a heads up, I tried that route after getting 2 refurbs with problems with verizon. They finally sent me a brand new, in-box, xv6800 with no issues. They still have new 6800s instock, so good luck with getting the TP.
Click to expand...
Click to collapse
you may want to wait. Much buz on net about verizon getting touch hd

Refurbished Rant

Has anyone had any problems with their refurbished EVOs? So far I've had 4 in the last week and a half, and I have to go back again tomorrow for what I'm going to assume will be my 5th. The power button on my EVO broke, they sent me a refurb. That one had a broken charging port when I got it, another refurb. That one did nothing but a constant boot loop, another refurb. This one came to me with a blown earpiece speaker and an overheating problem that causes the phone to reboot.
I'm sick of spending my family dinner time every day at the Sprint store. Can I be the only one who is having these problems? It seems to me that whoever refurbishes these phones for Sprint has absolutely no quality control department whatsoever. Another (what I consider to be huge) problem is that at one point I was waiting 3 days because the refurb EVOs were on back-order. During that time I had to steal the extra phone on my account back from my mom.
I guess I really can't do much about any of this, but I did write a letter in the hopes that someone will give a damn about just how horrible these refurbished phones are when they reach the consumer. I don't have high hopes though.
It reminds me of the time I drove from Sprint store to Sprint store trying to find a replacement Treo years ago. I hit 5 different stores before I finally got one that wasn't a damaged refurb.
That's the end of my rant. If you're bored enough to have read this far... well, that sucks.

I had my launch day Evo replaced due to the broken power button issue with a refurbished unit. It has worked flawlessly since I got it about 3 weeks ago. It is hardware version 0004.

I had a similar problem to yours. The 3g radio went out on my 31 day old evo, back when i got mine on launch day. Even though I was 1 day over the 30 day exchange policy, they refused to give me a new one. I went through 6 refurbs before they finally decided to give me a new one. Each one was ridiculously bad. One wouldn't turn on. One had a bad charging and hdmi port. One had a whole section of the screen that didn't work. And the worst one, when I got it out of the box, the screen was literally in two pieces. The entire glass part was not glued to the actual phone. I immediately took it back to the store that ordered it for me, and they refused to replace it, saying that I was the one who broke it, even though I didn't even activate it yet. I had to fight with Account Services and customer support for over 2 weeks to get them to finally get me a new one. Everyone I talked to ASSURED me their refurbs were "completely normal" and "rebuilt to factory specs". I didn't know factory specs included the phone coming in two pieces.
On a side note, my girlfriend went through the same thing with Verizon with her old phone last year. It was a touch screen phone, she went through 5 refurbs until they decided to get here a new one. Same thing, every one was so bad. Three of them, the touch screen didnt work at all. One the vibrate didn't work. One would not connect to the internet. And they said the same thing, "all our refurbs are completely tested to work just like a new unit". Yeah right.

That is pretty interesting, pretty crappy of Sprint to do that to you.
However, from my experiences they have some sort of a 3 refurb rule, or it may be 4 and then they are supposed to give you a new phone. I am not sure that this is still a policy but I know I have fallen back on it a few times. Do some digging and see if you can confirm that it still is or bring it up to them at the store. If they **** you around call retention and let them know your fed up and I am more than positive they will take care of you.

Went through 2 myself in the past two weeks and when the third one came in the same way, the rep game me a NIB 004. Guess it all depends on who you speak with and how their day is going! The issue on all of these was the 'sunspot', as I call it. Had my first evo screen replaced 4 months in last year for the same thing. Good Luck!

i just got a refurb last week. i waited over a week cause they were on back order. first thing i did was root it and load cm7 on it. no problems so far.
when i had to get a refurbed moment last year it was a different story though.

My update... Sprint replaced the blown speaker. Had to go back again today because the phone kept overheating and rebooting. A nice technician named Sandi gave me a new EVO. It came with gingerbread, so no root for me. But I am so glad to be through with the broken refurbs. If I had gotten one more broken phone I think I would have had to ditch Sprint. I'm honestly very relieved.
Sent from my PC36100 using XDA App

Anyone having any problem getting refurb replacements? Backordered wise?

Seems to me like you would have saved yourself a lot of headaches if you just checked the phone before you left the store. Everytime I get a phone from Sprint, I go sit in my car for a few minutes and make sure everything is working. It's better than driving all the way home and realizing my phone is broken later. Plus if you come back in right after they give you the phone, and show them the problem, they wont be able to say that it's something you did.
Sent from my HTC EVO 4G using XDA app