My EVO has screen separation issue. I brought it to Radio Shack. The manager acted as if there's nothing wrong with my phone and told me to bring it to a Sprint store. I brought it to Sprint and they said the same thing. The rep also said that if I really want it replaced that I should go through the insurance route in which I have to pay a hundred bucks for replacement. Any suggestion on what to do next?
Tell sprint you like the droid x and will be returning your phone and canceling their service.
jewelbaluyut said:
My EVO has screen separation issue. I brought it to Radio Shack. The manager acted as if there's nothing wrong with my phone and told me to bring it to a Sprint store. I brought it to Sprint and they said the same thing. The rep also said that if I really want it replaced that I should go through the insurance route in which I have to pay a hundred bucks for replacement. Any suggestion on what to do next?
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This is what you make of your first post?
I am sure we are missing some of the story. Where did you buy it from and why would the store you didn't buy it from replace it?
My rep at RS has not seen my phone and I said it had some minor and I mean minor light leak. She offered already to replace it without question once she gets some in.
Call Sprint Customer Service and ask them what they would do with the situation. They can best help you.
I'm not sure about radio shack policy and if you get the 30-day sprint guarantee when you buy through radio shack or what.
But the phone is under warranty at a minimum of 30 days and you should be able to get a BRAND NEW not refurbished replacement in that time. Considering HTC acknowledged it as a problem with the device, you're entitled to a replacement.
Here's what you do, go into radio shack or sprint (not sure who will actually replace your phone, probably radio shack)
Anyway, while you're there call the radio shack/sprint tech support/help line (this will probably work best for sprint). While in the store, explain the situation to the tech support rep and then hand the phone over to the sprint rep who said you can't get a replacement.
I've done this before (not with sprint but with verizon) and they said it happens all the time (local store reps giving problems about exchanges and what not)
That's one reason I bought through the sprint store instead of somewhere else (like radio shack or best buy) - because I'm more comfortable dealing with sprint about those issues than one of those entities
I'm going tomorrow to the sprint store to show them the light leak and get a replacement, if they say no for any reason there's going to be a problem (i called and they said something about repair center) - I definitely don't want a refurbished one considering I paid for a brand new one.
did you treat your phone like crap and now its all scratched looking like crap and your claiming that you want a new phone because of the separation issue that really isnt all that bad.. as a radio shack manager id prolly tell you no also.. yeah, guessing there is more to the story than what you are saying... how but some pics of the phone with the separation issue without actually trying to pry it open even more!! im not accusing you of anything just saying as a manager there are times to say no and if a dude try replacing a phone that he treated like crap then id say no
Sorry about my not so detailed post. I guess because I was furious when I was writing it. Anyway, I got the phone from Radio Shack.
Like my previous phones I treat my EVO like a baby. It looks as good as new except for the light leakage.
Radio Shack exchanged mine yesterday with the screen deportation issue and all. I just had to reserve one.
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chrsosnds said:
Radio Shack exchanged mine yesterday with the screen deportation issue and all. I just had to reserve one.
Sent from my PC36100 using XDA App
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Your screen got deported? That sounds worse than screen separation. How are you able to use your phone without a screen?
jewelbaluyut said:
My EVO has screen separation issue. I brought it to Radio Shack. The manager acted as if there's nothing wrong with my phone and told me to bring it to a Sprint store. I brought it to Sprint and they said the same thing. The rep also said that if I really want it replaced that I should go through the insurance route in which I have to pay a hundred bucks for replacement. Any suggestion on what to do next?
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Go to a different store. Or if you are still under the original 30 days cancel it. And don't complain about things that some people will consider cosmetic. Tell them you don't get 4G where you use your phone most.
I'll probably just return it to this particular Radio Shack store and get a refund. It's my first time to purchase a phone from Radio Shack. I will never do business with them again because they didn't treat me well. Even the RS guys who posted in this thread doesn't appear to be friendly. That's just my opinion though.
I had the exact same situation... bought it from RS, tried to return it to the RS with similar issues, and they told me they have none in stock and can't really replace it in a reasonable time frame and suggested I try a sprint repair center. I went there, and they told me they can't do anything under 30 days if not bought from sprint. They said that RS is required to replace the phone with a new one if it's within 30 days and if they are out of stock, they have to put you at the top of the list for the backorder. If they don't comply, they told me to report the store to sprint. Hope that helps!
blix1337 said:
I had the exact same situation... bought it from RS, tried to return it to the RS with similar issues, and they told me they have none in stock and can't really replace it in a reasonable time frame and suggested I try a sprint repair center. I went there, and they told me they can't do anything under 30 days if not bought from sprint. They said that RS is required to replace the phone with a new one if it's within 30 days and if they are out of stock, they have to put you at the top of the list for the backorder. If they don't comply, they told me to report the store to sprint. Hope that helps!
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I called Sprint and told them about my issues with the phone, and the rep went ahead and called up the Radio Shack where I got my EVO from, and pushed my name to the top of their waiting list. So whenever my store gets more EVO's in, they will be giving me a call to come pick it up. My 30 days are almost up, but even if this happens to go past the 30 days, the Sprint rep says I just need to call her back and they will go ahead and reimburse or sort out whatever needs to be sorted out. Sprint has been incredibly helpful, and this particular rep has been consistently following up with me and keeping in close contact with me, Sprint corporate, and the Radio Shack store. She has been nothing short of amazing.
By far, this is the best customer service experience I have ever had. Period.
Call the your Radio Shack district office. The shift manager at mine was a tool and didnt know what to even do. I called district and was immediately told is I will getting a new evo within 7 days (which is today!). This was after radio shack sent me to sprint and then sprint sent me back. Radio shack honors the sprint 30 day policy, a lot of employees just don't want to do the work. My story is a bit longer but you just need the district office part.
-rip
Sent from my HTC Evo 4G
I just had this problem with a sprint store telling me they were not allowed to exchange evo's they admitted they had them in stock but were only for new customers. I called Sprints retention department, long story short the store manager was called by the agent and instructed to replace my phone with a new one.
I bought a phone from radio shack once while I was with AT&T will never do again, had to exchange phone for a broken charger port and they insisted they where not able exchange phones (LG NEON) or accept returns the Radio Shack manager then deleted all my internet and text messaging plan from my account. Thankfully an ATT Corporate store manager saw this and felt so bad about how I was treated they gave me a phone from there inventory.
prjkthack said:
I called Sprint and told them about my issues with the phone, and the rep went ahead and called up the Radio Shack where I got my EVO from, and pushed my name to the top of their waiting list. So whenever my store gets more EVO's in, they will be giving me a call to come pick it up. My 30 days are almost up, but even if this happens to go past the 30 days, the Sprint rep says I just need to call her back and they will go ahead and reimburse or sort out whatever needs to be sorted out. Sprint has been incredibly helpful, and this particular rep has been consistently following up with me and keeping in close contact with me, Sprint corporate, and the Radio Shack store. She has been nothing short of amazing.
By far, this is the best customer service experience I have ever had. Period.
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As one of the posters I've read from another thread says, "Have them put that in writing." Not the exact quote but you get my drift.
jewelbaluyut said:
My EVO has screen separation issue. I brought it to Radio Shack. The manager acted as if there's nothing wrong with my phone and told me to bring it to a Sprint store. I brought it to Sprint and they said the same thing. The rep also said that if I really want it replaced that I should go through the insurance route in which I have to pay a hundred bucks for replacement. Any suggestion on what to do next?
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$100 Bucks? the insurance says $50, they're ripping you off.
the fee for a smart phone like the evo is $100 not $50.
I'm a Radioshack manager and I can tell you they can and should swap you phones for that issue. They don't tell you this, but they can swap phones up to 90 days without any type of insurance. It's a part of the regular return policy. They would just rather you not do it, but will to keep customers happy. Assuming the manager running the store isn't a jackass. In which case, take it up with the district office. A defect is a defect and should be taken care of, regardless of what type of product it is.
Tell sprint you like the droid x and will be returning your phone and canceling their service.
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+1
Anyway, while you're there call the radio shack/sprint tech support/help line (this will probably work best for sprint). While in the store, explain the situation to the tech support rep and then hand the phone over to the sprint rep who said you can't get a replacement.
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+1
did you treat your phone like crap and now its all scratched looking like crap and your claiming that you want a new phone because of the separation issue that really isnt all that bad.. as a radio shack manager id prolly tell you no also.. yeah, guessing there is more to the story than what you are saying... how but some pics of the phone with the separation issue without actually trying to pry it open even more!! im not accusing you of anything just saying as a manager there are times to say no and if a dude try replacing a phone that he treated like crap then id say no
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irrelevant. the phone has screen separation issue, warrants replacement whether op decided to baby his their phone or not.
Do no claim insurance, do got get it repaired. do not get a refurbished phone. you entitled to a new replacment with 30 days. if they won't replace it, threaten to cancel your service.
Related
I bought my Evo at the shack. And I to am having screen separation. There are no phones in stock any where. So my dilemma is how do we get replacements if there are no phones at all in radio shacks inventory. I was thinking I should cancel out my line under the 30 worry free. Then restart my lineagain when they do comein stock again. Does anyone know if the shack will extend their 30 day policy??? And will anyone else be returning their phones until the stores have them in stock?
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Last I read someone said that a sprint rep at their 1800 number said that if the new, fixed evos weren't in within the 30 days, they would still let you exchange them. By no means an offical word and I'm unsure about the shack, but I'm in the same boat. Bought 3 on launch day from sprint.com, all have the screen sep problem and mine has a half blown speaker (front call one). They said to call up when sprint.com showed they had some in stock, but I've been checking several times a day and never seen that they had any in stock...
I would like to know this as well. Its coming up on the 30 day here soon enough and RadioShacks stock seems to be out all the time. I'll have to call Sprint and see whats up.
so what's our best option guys? cancel the contract and return the phone and start a new account when they have them on stock, or just wait, and get it replaced when its available and continue our 2year contract?
Yes you could exchange it back and tell them the problem if your 30 days almost over you have to sign a paper and give them your number so they know that you are waiting for a replacement and they will call you when they are in stock
GadgetViews said:
so what's our best option guys? cancel the contract and return the phone and start a new account when they have them on stock, or just wait, and get it replaced when its available and continue our 2year contract?
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I say we all call sprint and say we're canceling (which is a much better head ache for them), or they let us replace our bad units with new units after the 30 days, since obviously they haven't had any in stock and won't put me on a waiting list.
I called my local radio shack today, and they were aware of the screen seperation issue. The girl I spoke with was very polite, and took my name and number. She said they would call me when they receive stock, and the exchange would be no issue.
same issue here...I have called sprint and shack about a week ago to see what I could do..
Sprint said go back to shack and return it..as long as that I am reporting it BEFORE the 30 days I should be good whenever they are back in stock..she said she will make a note on my acct so everyone who looks up my sprint # will see it and she even offered up her emp ID# free of will (with out me asking for it), so she sounded like she knew what she was talking about
Called shack told them what sprint said and spoke to the mgr. They took my name down and # and said they will call me when they get them in and I can call them tues-thrus to check bc thats when they get their shipments...they also offered looking up other stores to see if they have any...
my screen lifting wasnt to bad in the beginning I just wanted a new one just in case but I gotta tell you guys it does get worst over time...when I push the home button I can "feel" the screen go back down...almost feels like a black berry storm ....
heres another thought though...no where on the box does it say 002 or 003...so you wont know what you get, till you get it...either way...we are all still under HTC warranty so but i cant imagine it being any easier getting a replacement from them.. but I think my shack store will do the right thing...or im calling their DM
Hrshycro said:
I say we all call sprint and say we're canceling (which is a much better head ache for them), or they let us replace our bad units with new units after the 30 days, since obviously they haven't had any in stock and won't put me on a waiting list.
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call customer service, that what i did, i complained that i went to 4 sprint stores to exchange my defective evo.but all of them are out of stock (which inst true, i just called them and ask if they have any evo in stock, all said no) so then i called customer service again telling that them i've drove to 4 sprint stores and all of them not having nything in stock, and of course they said sorry blah blah. so then i asked what if the evo were on stock again right.after my 30 day period.is up, they said oh don't worry about that ser, will waived that for you therefore if ur 30 day period is up we can still exchange ur defective Eco free of charge. Then I ended up talking to the customer service supervisor, probably because I called them 3 times already with the same issue hahaha, anyway she said were very sorry that all our evo are out of stock and then she said she will checked other Sprint stores (near my workplace) that I haven't been too and asked if they have any evo available and of course same answer "no evo here", then she asked if she can call me back so she can call other sprint stores (near my house) and see if they have it, then I said okay.....maybe less than an hour she called back...... saying that she called all the Sprint stores near my house and near my workplace and have them place my name on their waiting list, she even said to put me as a priority haha, anyways then she told me just wait for their call (from the Sprint stores) and check Sprint.com also if they have the evo available again, therefore they can just send me my evo if my local Sprint store still doesn't have it available
I called RS and talked to the manager. He said he would call when they got EVOs in stock. He told me not to worry about the 30 days since the phone is out of stock. He was cool about it. I told him about the problems they are having and I wanted one that is fixed not a 0002 or 0003. He understood and said no problem. My suggestion is to call the store and talk to the manager and tell him what's up. Tell him you want a newer version that has been fixed. You dont want to get stuck with a defective device after 30 days.
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so is the 30fps cap considered manufacturer defect and eligible for a exchange on the 30 days policy?
tommy96814 said:
so is the 30fps cap considered manufacturer defect and eligible for a exchange on the 30 days policy?
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No only screen separation buddy, the 30 fps cap, will be fixed over an ota update, probably next week according to engadget
I was wondering the same EXACT thing! I've been given vague, nonchalant responses that were giving me the feeling they were purposely holding off until my warranty expires so they don't lose out on a phone to sell instead of swapping one out. My plan was to just call customer service and make SURE the manager of RS took note of it. I see other people did that as well, so it should work. Just make sure 100% that they took note of your issue so they don't catch amnesia when the time comes.
GadgetViews said:
No only screen separation buddy, the 30 fps cap, will be fixed over an ota update, probably next week according to engadget
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Whoa whoa whoa, the fix coming next week is not for the 30 fps cap. It's for the touchscreen responsiveness and WiFi reception I believe.
eagle63 said:
Whoa whoa whoa, the fix coming next week is not for the 30 fps cap. It's for the touchscreen responsiveness and WiFi reception I believe.
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Oops my bad, but I read somewhere that the 30fps issue can be fixed by a software update , who knows......
I actually was in the same situation. A bit complicated for me.but hopefully it goes smoother for you.
Went to radio shack, the shift manager said he couldn't do anything and that I had to call sprint.
I call Sprint they said I have to go to place I bought the phone from no exceptions. And that if I order the exchange.before my 30 days and don't get it till after the 30 I won't get.charged.
Back to the shack, hoping to speak to store manager since shift manager wasn't helping and I know the manager from when I bought my phone. Called earlier and.shift manager said manager would be there til 6. I come in at 530 and he tells me the manager left and again says he can't do anything and on top of that, he said that they don't do exchanges off the bat because they "aren't Sprint." I was extremely upset and ended.up calling the district office.
I left a voicemail and in the mean time called Sprint and asked for account services (which was management level) who right away suggested I threaten to cancel so they lose commissions but only as last resort. Also that unless its in writing I shouldn't assume ill get the phone without charge after 30 days like the first level of support. At this point I was extremely happy with Sprints response.
I got a call back from a lady (from district office) who within LITERALLY 2 minutes said I will be getting a phone within 7-10 days and I would be getting a call from the radio shack I went to. She didn't even ask for an explanation because of my voicemail complaint. She also said she would submit a complaint right away to the district manager about the incompetence of the shift manager. Regarding my call back I requested the store manager to call to avoid any more problems so that's all I'm waiting on hopefully tomorrow that happens.
That's the current story of my life! Sorry this is messy I'm still getting used to this keyboard!
If you want more detail about a specific event ill be happy to answer. I recommend calling district the moment the radio shack stores say they can't do anything or don't attempt to do anything.
Hope this helps!
-Rip
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My screen can be unresponsive if the device is laid down. That is my reasoning for exchanging the device IF it is fixed in future devices and not via OTA. I just want to be prepared if the update doesn't fix the problem. If it does then I may do nothing. Just didn't want to wait till day 31 to call RS.
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If you call your sprint store and tell them you want to start a new account, all the sudden they will have one. I tried with multiple stores. Its pretty ****ty, they won't exchange defective ones before selling more. Its all about the bottom line not people.
Same here plus some flickering and light leakage. My need to exchange is just to be safe newer batches may have some fixed hardware but that's not guarantees either. I guess doing it for peace of mind.
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adelaney said:
If you call your sprint store and tell them you want to start a new account, all the sudden they will have one. I tried with multiple stores. Its pretty ****ty, they won't exchange defective ones before selling more. Its all about the bottom line not people.
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I think the best way to know if they have it ,is to ASK them if they have any evo's available right away as soon as they answer your call, if they ask if are a new customer or a customer that wants to return ur defective evo, tell them "answer my question first"
Okay, so 3 evos bought from sprint.com on launch day.
3 all have light leakage; mine is really bad and also sounds like they're talking though a kazoo!
Called sprint 1800, they said that a sprint store had to put a note on my account.
Went to the closest store they told me could put a note on my account, that store said they couldn't for the evo as it was to new, so they sent me to another store, which was just like the frist one, and the second one sent me farther up the road to the corp store. The corp store said that since we were new custs, we didn't need a note on our account that they should have just sent up 3 new phones without questions, but they put a note just in case.
Came home, called sprint back up, the guy said that they couldn't send 3 new phones out to us because they didn't have any in stock, and to call back when sprint.com had more in stock.
Sprint.com has them in stock, so I called back first thing this morning (2.5 weeks later) and the guy is ready to send them to us, but then he says oh, you have a new account, you have to take them to the store and get new ones because until you're a cust for 3 months we can't bill anything extra to your card.
They sure have some dumbasses working for them.
I want one of the new ones from sprint.com, not the old ones from the sprint store.
Called the sprint store and they said that they have a huge waiting list for when they get more phones in and to call back and get a different person on sprint 1800. :|
I think someone should look into HTC's QA procedures..
Mine has light leakage too, but for 3 of them? Super bad batch lol.
TBH though, it's hard enough to get 1 of these phones.
Did you really think you'd be able to show up at sprint and replace 3 of them at once??
topdnbass said:
I think someone should look into HTC's QA procedures..
Mine has light leakage too, but for 3 of them? Super bad batch lol.
TBH though, it's hard enough to get 1 of these phones.
Did you really think you'd be able to show up at sprint and replace 3 of them at once??
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No, I expected sprint.com to send me 3 new ones like they said they would. They said (over 2 weeks ago) to call them back when sprint.com had more phones in, well this is the first time they have in weeks, so I called back and the guy said that since we were a new customer, that wed have to exchange them at the sprint store.
:|
Hrshycro said:
No, I expected sprint.com to send me 3 new ones like they said they would. They said (over 2 weeks ago) to call them back when sprint.com had more phones in, well this is the first time they have in weeks, so I called back and the guy said that since we were a new customer, that wed have to exchange them at the sprint store.
:|
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Im sorry to hear about your issue, try and call in to account services and demand replacements or cancel. Worst case is and I do know that it would be easier said then done but CANCEL. If you can get them from RS or BB, you would end up saving some money too. I called in and spoke with Tech Support and they sent me a replacement without the fussed.
I bought mine from Radio Shack n my phone has a faulty camera. I've been trying to exchange mine for two weeks n it's been a nightmare for me too. I called sprint customer service n they told me that anyone who demands a replacement now will receive a refurbished phone and to cancel my account with RS n order from Best Buy... So I called BB n of course they said they have no available pre-orders left. So my only option now is to cancel my acct with RS n wait til new Evos will be in stock everywhere (in 3 years lol). Waaack
similar
same thing happened to me. mine has minimal backlight leaking under the home key (now its starting to shine under the other three soft keys) anyway...i went to the corporate store so they could note my account. then for a so called "device exchange" (online orders support) sends me an exchange kit, in which i am to mail my current device when i receive the new one, wich could go past my 30 day thing, wich became irrelevant because the "note" on my account ment that even if the device is on backorder as soon as it becomes available it gets shipped out to me at no cost (LIE) in order for online sales support to send me out a new one i have to pay for it so bassically i return the first device they credit my card back this is also called a refund in most cases. but they call this an "exchange". after paying another $350 they would send out the replacement.
at that point i told the rep, cancel everything because im not paying another $350 so they could send me a device when it becomes in stock. i told her i would contact htc and have this taken care of under the manufactures warranty free of charge. she said she had to check with her supervisors. which she did and she agreed. case closed, i will wait past my 30 day probably around september ill contact htc and have them replace my evo for a mint one because of screen separation from improper manufacturing.
realKURE said:
I bought mine from Radio Shack n my phone has a faulty camera. I've been trying to exchange mine for two weeks n it's been a nightmare for me too. I called sprint customer service n they told me that anyone who demands a replacement now will receive a refurbished phone and to cancel my account with RS n order from Best Buy... So I called BB n of course they said they have no available pre-orders left. So my only option now is to cancel my acct with RS n wait til new Evos will be in stock everywhere (in 3 years lol). Waaack
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actually sprint dot com gets batches every week(dont quote me). as soon as the warehouse gets them in stock they ship out to those who are put on the so called "list"
Oh god. >.<
I started this process today and am already getting the shaft/run around.
Corporate stores is near me so I'll go there directly, and I've been a customer for well over 3 months, and I don't mind waiting for a new batch to come in, so I should have no problem right?
Well I'm going to call back tomorrow until I get someone that knows what the hell they're doing.
If nothing works, will cancel, or I'll threaten to cancel and cause them more headache in the end. I want a new phone and if they don't give me 3 new ones, then they're worse than att.
I'll email the prez office and start *****in.
The corp store said that since we were new custs, they didn't even need a note on the account in the first place. So the people are order support are either dumbasses or don't want to exchange them, so they give you the run around.
To all the forum readers. First off this is my first post so b kind please. A friend of mine had a similar problem with Verizon. He tried and tried to get his problem resolved with them directly. After having no luck, he called the consumer protection agency. They in turn contacted verizon. After a week, they filed a lawsuit against verizon and within a week verizon had his problem resolved. I dont know if this could help you guys out but thought i would throw it out there anyway. Hope this helps. Unguided
I would just cancel while you're in your 30 days. Obviously the local Sprint stores in your area suck and have terrible customer service..
Don't be stuck with 3 phones you find defective. at the point you're at now i dont even think i would try to exchange anymore. i would just walk in and cancel.
maybe its a blessing in disguise and you will end up with a nicer phone a little later on.
Ok guys.. I've been on the same boat for the past 3 weeks... I got my evo from RS on launch day. I've had dead pixels and screen separation. I finally got a call from store manager today saying that Evos are still on backorder but Sprint has released a few for new customers with issues... cmon guys you have to understand that Sprint is dependant on HTC for these devices..HTC is to blame here. We shouts get Consumer agency on their arse. This QA is really hurting their pockets too. I'd rather wait a month and get a fully repaired evo, instead of a crappy fast fix... Look at the bright side at least we don't have to hold our phones a certain way in order to make a call... lol
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The sprint store I went to offered me a refurb or said i need to go out to one of the sprint repair centers. (went to return the evo because of the light leak and screen lag)
Called sprint tech support, explained the situation. He put me on hold while he called the store, then came back on the phone and said the store manager has a new one for me I could pick up before they close.
Anyway, as I was walking in he opened the cabinet and pulled out a new one and set in on the counter, then set it all up and I did the exchange
The sprint store people there are not very personable. They don't strike me as the best type of people to be giving support.
Anyway, I'm happy yet again
The one I got is an 003 novatek, doesnt have light leak yet . The other line we got on launch day is an 003 epson (i think it's an epson because it looks very different from mine, although i haven't actually checked dmesg) - and that has no light leak issues like mine did.
Just offer to make the sprint guy one of those badass carbon fiber covers you're pimpin maybe you get a nice discount code thrown on your account too
Just wanted to let anybody know that bought one the Google I/O Evos and if it got messed up with the update. Sprint will not replace it if anything goes wrong with it. My wife has been on the phone with Sprint and HTC since 9 this morning and it's now 1:30 in the afternoon. She's still on the phone with Sprint and still being told it's nothing they can do. She even bought the $7 Total Protection Insurance and Sprint is now saying that because the phone wasn't purchased through Sprint, the insurance is invalid. Which means that she been paying this extra $7 for nothing.
wtf...
Well for one Sprint doesnt handle insurance claims to begin with, Asurion does....
I bought my phone at Best Buy, and added the Total Protection service to my phone through Sprint once I got home...I am wondering if that would be the same situation?
it should not. i purchased my EVO and my hero AND my TP2 at best buy. have had to replace the hero once and tp2 4 times and had zero issues with claims (yes i use sprints TEP)
what the op is going thru is different...
Agfadoc said:
I bought my phone at Best Buy, and added the Total Protection service to my phone through Sprint once I got home...I am wondering if that would be the same situation?
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brownhornet said:
Well for one Sprint doesnt handle insurance claims to begin with, Asurion does....
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If Asurion handles the insurance claims, try filing a claim through them.
Whew.. Thanks..
plmiller0905 said:
Just wanted to let anybody know that bought one the Google I/O Evos and if it got messed up with the update. Sprint will not replace it if anything goes wrong with it. My wife has been on the phone with Sprint and HTC since 9 this morning and it's now 1:30 in the afternoon. She's still on the phone with Sprint and still being told it's nothing they can do. She even bought the $7 Total Protection Insurance and Sprint is now saying that because the phone wasn't purchased through Sprint, the insurance is invalid. Which means that she been paying this extra $7 for nothing.
wtf...
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Is your wife talking to just a tier 1 customer rep? Try sending an email to [email protected]. You can also try calling Lauryn L. (757.223.3593). She's from Sprint corporate if I'm not mistaken and she's helped me a lot.
joackie27 said:
If Asurion handles the insurance claims, try filing a claim through them.
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Yeah...that's what we were going to try next but then the Sprint rep said that the Evo wouldn't be covered by Asurion either because the phone wasn't bought from "Sprint" directly.
joackie27 said:
Is your wife talking to just a tier 1 customer rep? Try sending an email to [email protected]. You can also try calling Lauryn L. (757.223.3593). She's from Sprint corporate if I'm not mistaken and she's helped me a lot.
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Thanks I will try and contact them
plmiller0905 said:
Yeah...that's what we were going to try next but then the Sprint rep said that the Evo wouldn't be covered by Asurion either because the phone wasn't bought from "Sprint" directly.
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How about HTC what did they say about the warranty? If Sprint can't replace Google I/O Evos then the manufacturer warranty (HTC) should still apply.
Are you guys going into a Sprint Repair Center? I've purchased phones off of Ebay and repair centers have taken care of it when I've had the TEP on it. If you're calling in they're not going to help you. A repair center will. The phone people probably think you're tying to just get a swap.
joackie27 said:
How about HTC what did they say about the warranty? If Sprint can't replace Google I/O Evos then the manufacturer warranty (HTC) should still apply.
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Contacted HTc, they said that because it's a software update issue, the fault falls on the Service Provider. They said that because the phone is so new they don't even have the parts in to even attempt to fix it, the don't do any replacements whatsoever...just repairs. So they had us call Sprint back and tell them all that. And again Sprint said well there's nothing we can do
donatom3 said:
Are you guys going into a Sprint Repair Center? I've purchased phones off of Ebay and repair centers have taken care of it when I've had the TEP on it. If you're calling in they're not going to help you. A repair center will. The phone people probably think you're tying to just get a swap.
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Yeah we just called in so far. So what you're saying is that we take the phone in, they could probably fix it or offer a replacement because we have the TEP on it...granted they'll probably offer the replacement if they have any in stock.
Man some ofyou havent figured out by now that these reps are clueless? I've bought and replaced several sprint phones through asurion that I did NOT buy from sprint with no problems. Go to asurions site and file a claim. Simple.
plmiller0905 said:
Just wanted to let anybody know that bought one the Google I/O Evos and if it got messed up with the update. Sprint will not replace it if anything goes wrong with it. My wife has been on the phone with Sprint and HTC since 9 this morning and it's now 1:30 in the afternoon. She's still on the phone with Sprint and still being told it's nothing they can do. She even bought the $7 Total Protection Insurance and Sprint is now saying that because the phone wasn't purchased through Sprint, the insurance is invalid. Which means that she been paying this extra $7 for nothing.
wtf...
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I call BS on Sprint's part!!! First does your EVO have Sprint's logo on the front, Second is you EVO's ESN or IMEI is Sprint's database? If you answered yes then it's covered if you have the Total Protection!!! Sprint has always gone on with this BS about why they dont allow non-sprint phones on their network. Don't quote me but "We only allow Sprint phones on our network because we know that they has been tested and can SUPPORT them." You or your wife can call back or go to a Corp Sprint Store after the 4th of July, reason being is that is after 30 days of the Official release of the EVO. The key is don't tell them its a google i/o phone but you have an issue and you would like for it to be resolved because you have the Total Protection! After the 30 days, its no longer a retailer's issue but a provider's issue(Sprint can be both is some cases). If need be CRY as loud as you need to, also apply to while being in the Sprint store too. Of course be polite and professional first.
just go to a repiar center tell them you got the phone from sprint and they will fix it.
nunyabiziz said:
I call BS on Sprint's part!!! First does your EVO have Sprint's logo on the front, Second is you EVO's ESN or IMEI is Sprint's database? If you answered yes then it's covered if you have the Total Protection!!! Sprint has always gone on with this BS about why they dont allow non-sprint phones on their network. Don't quote me but "We only allow Sprint phones on our network because we know that they has been tested and can SUPPORT them." You or your wife can call back or go to a Corp Sprint Store after the 4th of July, reason being is that is after 30 days of the Official release of the EVO. The key is don't tell them its a google i/o phone but you have an issue and you would like for it to be resolved because you have the Total Protection! After the 30 days, its no longer a retailer's issue but a provider's issue(Sprint can be both is some cases). If need be CRY as loud as you need to, also apply to while being in the Sprint store too. Of course be polite and professional first.
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But the first thing they asked us us, "Where did you get your evo from?" If you say you got it from a Sprint Store then their gonna say "Wedon't havea record of it." then that's when they say you have to take it back to place you got it from, we can't do anything for you.
You stole Boo Boo's Name said:
just go to a repiar center tell them you got the phone from sprint and they will fix it.
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Sprint has away of verifying if the phone actually came from Sprint. That was the first thing my wife told them was that she got it from Sprint. (thinking that Sprint gave the phones out instead of Google) But then the Rep said we have no record of that phone being purchased through Sprint.
Pure BS, seriously.
wasnt the phone free ? for attending the google event ?
deleted , move along
TLTR !!!!!
I read it. Sorry to hear about your EVO man.
I got my EVO through Craigslist new in box because all the Sprint stores in my area who had them in stock wouldn't sell them to people not adding a new line of service. (Which is another story in and of itself)
When I brought it in to Sprint to activate they let me add insurance and told me that I'd still be covered under warranty for a year. I would be steamed if I was in your shoes too.
Thankfully I have a HW revision 0003 and my EVO hasn't yet to display any of the known issues.
http://www.engadget.com/2010/06/13/htc-evo-suffering-from-glass-separation-issues/
Just a short while ago I worked as a CSR for AT&T. Your friend got really lucky because 99.9% of the time a broken iPhone, even with a known issue, means you're SOL. In my experience, Sprint is much more flexible.
I mean you guys have any suggestions for me at this point? I know its just a phone and all but damn. i posted this on sprint forums, androidforums.com,xda, ppcgeeks, and of course my phone calls and visits to the repair center at MACOM
You bought the $7 plan for this very reason-- a more-than-likely behaviorally caused ding. (yes I read your post, but look at this from someone else's point of view. You had/used the phone how long before you saw this?)
Pony up the deductable and get a new phone. You realize you're costing yourself way more than $100 in grief and wasted time?
Lastly, just in case this is a defect and a recall is issued, keep your documentation on your calls to CS, claim filed, and out of pocket money. At that point you should be able to recoup your deductible among other things.
illogic6 said:
Just a short while ago I worked as a CSR for AT&T. Your friend got really lucky because 99.9% of the time a broken iPhone, even with a known issue, means you're SOL. In my experience, Sprint is much more flexible.
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Sure, bro. Sure.
00_MACKIE_00 said:
Ok, this is going to be a long post, full of detailed information regarding my purchase of an Evo. I will be posting this on every forum I am a member of and there are alot that I post on.
A buddy of mine contacted me to tell me he had bought an Evo on launch day from Best Buy. He activated it on 6/6/2010 from a Best Buy in Kentucky. He was told " The Evo has push to talk". Well he later found out that it did not in fact have push to talk and he needed that feature for his Sprint business account. He was outside his 30 day "happiness" window so he had to buy a different phone. He decided to put his Evo on Ebay and sell it to try and get some of his money back for his Evo purchase. He let me know he listed it on Ebay and provided me a link to it. I ended up winning the auction on 8/15/2010. I received the phone on 8/21 and received original box, original everything. Even had a cover. Phone looked and smelled BRAND new. I quickly called Sprint to activate it and within 10 min I was sporting my new Evo. Added my insurance/repair $7 dollar fee like I do with all my phones.
All was fine until 9/5/2010, I noticed on the bottom left of the screen over the home button, the screen appears lifted and a little dust had gotten under it. Ok no big deal to me at this point. I do keep my phones in mint condition but I was just going to monitor this situation. 13 days later is when I called Sprint asking for an explanation. I called the customer service line and explained the situation with the phone. They immediately started blaming me for it. I guess maybe they thought I used a screwdriver and lifted the screen, who knows. The girl told me she was in Charlotte, NC and that she had never heard of a screen separating from the adhesive and to go to the repair center.
On 9/17/2010, I went to MACOM here in Florida. A nice gentleman greeted me at the repair window and asked how he could help me. I said well I called customer service and explained to them that the phone screen seemed to be coming up and to pay you a visit so you could investigate. 4 screws later my Evo was in several pieces and then put back together. He asked me where I got the phone so I told him. He looked up my account and said "you’re inside your 30 day window according to the calendar here and you should go home and call customer service back". I told him I had no intention of being given a brand new phone. To me , that would be dishonest and I live by being honest and I teach my kids to be honest to people regardless of the situation. He handed me his business card, said call Sprint and call me back if you have problems. Seems he was trying to push me into a brand new Evo. I lay no blame on this guy; he was trying to do the right thing. He told me he could have it replaced but it would be a refurbished phone which I am ok with.
I arrive home on 9/17 from MACOM and about 7pm I start making some phone calls. I have been upfront with Sprint about the terms of my purchase. The first lady I spoke to said she understood my issue and that she would get someone on the phone to help me after we talked 10 minutes or so. She asked if I minded being put on hold and I said absolutely not. I waited for about 7 or 8 minutes or so and another lady got on the phone from a different department. I had a really hard time understanding what her name was, who she was with, etc etc due to the heavy accent. From what I could understand, she was from advanced exchange it sounded like. She asked for my telephone #, verified my pin and all that good stuff and asks me the reason for the call. I then had to go into the WHOLE story again. 10 minutes later she asked me where I bought the phone. I said I bought it off Ebay from a SPRINT customer, not some random power seller. She then told me well there is nothing she could do and that was there anything else she could do for me. I said I guess not and told her to have a lovely weekend. She then said I could always file a claim with Assurion and pay a $100 deductible for this obvious defect.
After speaking to my wife, I felt I needed to call back. Around 8:30pm or so I called back to customer service and once again explained the situation. I asked her over and over to tell me if I had done something wrong, or this was somehow my fault. She completely denied any knowledge of a screen separation issue and proceeded to tell me she was going to talk to her supervisor about it and placed me on hold. She came back on the line in short time and asked if it would be ok if I received a call back. I said ok and told the lady to have a nice evening. About 45 minutes or so later my phone rings. I go to answer it using the slider and because my screen is acting funny due to part of it being lifted, somehow the call was dropped and she left a voicemail and her name and phone number. I immediately called back off my house phone and received her voicemail. I left a message and asked that she call me right away. I have not received another phone call.
Remembering the conversation with MACOM, I woke up on 9/18, loaded up the kids and drove on over. The same gentleman was there again. He remembered me from the night before. I told him I had called customer service and had gotten nowhere. The tune quickly changed from ordering a refurbished phone to having to call his district manager but however the district manager was off and on his motorcycle for the day and it would be evening before he could have a chance to talk to him and it would be next week before he could get back to me. He was very nice and polite and told me to have a good rest of the weekend and he would get in touch with me.
Now that I have laid out the facts, I am now going to state my opinion on this. First off, Sprint denying the screen separation is a joke within itself. Searching on Google using the search criteria "evo screen separation" shows 6,700,00 results found. How could people not know about it that work for Sprint? The repair guy at MACOM had heard about it, but nobody else? How is that even possible? My next complaint is about the way I purchased it. If I was not tempted by all the Sprint commercials about the EVO and not being able to actually find one in Florida, I would not have had to go buy one of Ebay. I bought it from a valid Sprint customer not some guy on Ebay looking to make a few bucks. Sprint still should honor my purchase and either fix my phone or give me one that works, isn't that what I pay the TEP for?. I guess anyone who is buying either a barely used or brand new phone off Ebay should just stop doing it now before you run into a situation like what I am dealing with. I am a premier customer with Sprint; I have 3 lines as well so I consider myself an important customer. Plus it helps in the years I have had service, I have never missed a payment, been late, or anything. Sprint should not allow you to buy a phone from anywhere and activate it successfully if they do not want to honor an obvious manufacturing defect. This will not cost any money for Sprint to replace my phone because I am sure it would be sent back to HTC as a defect. I am not editing this post until there is a resolution so that the public sees what I have had to deal with. Once Sprint provides a resolution, I will then have this post removed and I will once again be a happy Sprint customer.
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I've had better luck. I was once placed in this exact situation. Brought my phone into Sprint to have it repair the lifting of screen. In-house techs repaired it, no questions asked (or blaming). One hour later, they called me back and issued me a new one, as their investigation determines hardware version 0002 was a manufature defect. Perhaps it's all based on locations, reps, your attitude towards them, etc. Where I'm from everyone one's laid back, reps are always friendly and don't really have to put up with too much of people's ****, because non really gives them **** to begin with. They even accept rooted phones too, where as I read that many other users have to unroot before bringing their phone into Sprint for replacement/repair.
If you don't mind paying a deductable ($100 max), call into customer service and request a replacement.
And to the dude who was previously on AT&T with iPhone, sure buddy. SURRRREEE. If you EVER had service with them, you of all people should know that AT&T & Apple will put you through hell. I should know, that's why I dropped AT&T & the iPhone 2G.
illogic6 said:
I read it. Sorry to hear about your EVO man.
I got my EVO through Craigslist new in box because all the Sprint stores in my area who had them in stock wouldn't sell them to people not adding a new line of service. (Which is another story in and of itself)
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That is actually illegal, they have to sell it to you, I actually did the same and had to mention that it is illegal to not sell it, after mentioning that they budged and sold it to me.
Back on your situation with your EVO, I would recommend posting on consumerist as that is more their territory. They have the phone numbers for executive customer support also, they WILL fix your issue ASAP. http://consumerist.com/2007/05/sprint-sets-up-consumerist-reader-executive-customer-service-hotline.html
tbh, I feel no simpathy since you being "honest" has nothing to do with the situation. You didn't steal the phone, the phone was defective therefore it's not like you were doing anything wrong. You should of returned it and gotten a replacement. There's been hundreds if not thousands of people that have done the same with the screen lifting issue.
Also if you didn't know before, google is based on keywords, it doesn't take the phrase and search for it. About 5million of those results were for the word "evo", other million were for "screen", and so on. Out of those results, only about 20-30 were for the evo issue. I've been doing SEO for a long time, so when it comes to google I know what I'm talking about.
Also sprint doesn't care if you took it apart, or if it came apart by itself, because they will tell you in the end to return it because of the issue. They know people do it, and it's perfectly okay, since you're not "cheating" anyone. The 30 day thing is made for a reason, it's not made for you to screw them over. Also the insurance that you put on the phone is made for a reason.
Either you're not telling the whole story, or you were too ignorant to return the phone.
Btw, side note for you. Check out the app TiKL for push to talk on your EVO.
sent from VooDooPhone
As a Sprint retention supersvisor, let me ask you something which I would have asked you if you were on my call. What makes you think SPRINT is responsible for a phone your purchased from somebody on Ebay wether it be a Sprint customer or not? You are LUCKY they even allow you to use TEP on a phone that was not purchased from them. Now, here's what we can do, make a claim, pay the $100 and have it replaced or go back to the store and speak with the idiot that told you to call in.
Let me put it in perspective for you, when your car breaks you take it to the mechanic right? You don't just call Ford and they fix it over the phone or send you out a new truck to your home. There is NOTHING someone over the phone can do, the repair center has to do it all, granted most the time they send you something over the phone or break policy it's to shut the customer up and get rid of them. The store has to fix it, if they can't fix it, make a claim for you through the warranty or asurion. I really don't understand why this is so hard to understand. And please don't take this the wrong way it is not an attack on you personally, but it is definitely an attack on what should be common sense.
6ixtynin9 said:
I've had better luck. I was once placed in this exact situation. Brought my phone into Sprint to have it repair the lifting of screen. In-house techs repaired it, no questions asked (or blaming). One hour later, they called me back and issued me a new one, as their investigation determines hardware version 0002 was a manufature defect. Perhaps it's all based on locations, reps, your attitude towards them, etc. Where I'm from everyone one's laid back, reps are always friendly and don't really have to put up with too much of people's ****, because non really gives them **** to begin with. They even accept rooted phones too, where as I read that many other users have to unroot before bringing their phone into Sprint for replacement/repair.
If you don't mind paying a deductable ($100 max), call into customer service and request a replacement.
And to the dude who was previously on AT&T with iPhone, sure buddy. SURRRREEE. If you EVER had service with them, you of all people should know that AT&T & Apple will put you through hell. I should know, that's why I dropped AT&T & the iPhone 2G.
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That is what he said, with AT&T you're **** out of luck
Ok, so I was told that if I bought the best buy insurance that they would replace my phone on the spot no questions asked.
Well... my phone broke (usb is not recognized by any computer, so I think the processor is f*ed).
I took the phone to best buy and they they told me they had to send it in for repair. I was pissed. I then had to pay $150 for a loaner phone, not even an evo phone.
25 days later the phone comes back. They phone is still not fixed.
Now I am livid at this point. The manager is gone from the store so I am dealing with the peons. They said they called the manager and they want to send it in again for repair.
I told them that I followed the process / procedure and it did not work. I asked for them to replace it and they will not.
I told them I know they have power to overide things and replace the phone.
They still will not do so.
I NEED HELP. What do I do? Does anyone have anyone I can contact?
God, this pisses me off. Thank in advance for the help.
Ill tell you this....i had the same deal. Best buy told me the same ****, so I went to the sprint store and after looking at it they told me I would receive a refurbished one in the mail. Cool....its better than paying a deposit especially since I don't have TEP. Now....
3 days ago my usb port went all shaky on me. Took it to the sprint store again still without TEP. This time they replaced it with a brand new one even though it had that new camera (another story). Forget best buy. Manufacture warrantys can protect you.
Two things to take from this....best buys insurance sucks and the sprint store is a good option even without tep. Im waiting on open enrollment for TEP now because I done believe the third time will be a charm. Hopes this helps.
Sent from my PC36100 using XDA App
Welcome to Best Buy's crap warranties. Same thing happened with my Droid. The Mic went dead, they sent it out for 2 weeks, came back with the "Speaker" replaced. The Mic still didn't work. Sent out again, took 4 weeks to finally fix the Mic. I got tired of waiting and got my Evo. The Mobile manager would do nothing. Said you have to wait for 4 failed repairs to get a replacement. I reported them to the state attorney generals office. Get the word out to everyone not to buy these **** plans. I wouldn't take one of these plans for free at this point.
david279 said:
Ill tell you this....i had the same deal. Best buy told me the same ****, so I went to the sprint store and after looking at it they told me I would receive a refurbished one in the mail. Cool....its better than paying a deposit especially since I don't have TEP. Now....
3 days ago my usb port went all shaky on me. Took it to the sprint store again still without TEP. This time they replaced it with a brand new one even though it had that new camera (another story). Forget best buy. Manufacture warrantys can protect you.
Two things to take from this....best buys insurance sucks and the sprint store is a good option even without tep. Im waiting on open enrollment for TEP now because I done believe the third time will be a charm. Hopes this helps.
Sent from my PC36100 using XDA App
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Do you happen to know if this was a corporate sprint store, or a franchise sprint store like 'mobile lifestyle' that just deals sprint? I've not heard of a franchise store doing anything like that, but if one did I'd like to know. Maybe it just depends on the franchise, too.
In any case, yes - it's usually better to take problems like that to the corporate stores. Extended warranties from the likes of Best Buy and Radioshack are seldom worth it on phones (tvs and other electronics are another story, though).
It was a regular sprint store with in house techs to work on phones.
I have my brother's Evo on my account with mine and it's at BB for it's second try at fixing the boot loop. I told him he should have just paid the $35 at the Sprint store for a new one. I'll be cancelling that coverage at Best Buy and seeing if I can switch to the TEP at Sprint.
Awsome, I took your advice and went to the sprint store.
I paid $35 and got a new phone, no questions asked.
A small price for me to pay for making a bad decision at best buy.
Never will shop there again.
Good job man!!!!
Sent from my PC36100 using XDA App
Last time I shopped at Best Buy they pulled that magazine scam on me. I started realizing that every month I would have a charge on my bank account about some magazine but never had the time to check on it. A year later I took the time and realized it was Best Buy who signed me up for it when I had paid for my purchase with my card.
If you google Best Buy scams you'll find a lot of horror stories with warranties and magazine scams.
I worked at Best buy for a long time part time. They (Sales Reps) mis-represent the warranty ALL THE TIME. It works the way its supposed to (according to the pamphlet no one reads), but not the way they present it.......("If it breaks we replace"). I've been screamed on too many times to count.
Nothing you can do until the General Manager comes back or if you deal with a Assistant store manager with some balls. Good luck
Go back to Best Buy with a friend and pretend to buy a phone, when they try to sell you on the best buy insurance video tape it and then you have proof that they lied about their insurance plan and force them to replace your phone.
Apex i ITR said:
I worked at Best buy for a long time part time. They (Sales Reps) mis-represent the warranty ALL THE TIME. It works the way its supposed to (according to the pamphlet no one reads), but not the way they present it.......("If it breaks we replace"). I've been screamed on too many times to count.
Nothing you can do until the General Manager comes back or if you deal with a Assistant store manager with some balls. Good luck
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Yep... even though they do not work in commission they still have a hard time explaining to leadership why the service plan does not sell, and then when it sells its all based on lies.
to OP: the reason why they won't just exchange the phone on the spot its because it hits its revenue: you see, when the phone is authorized for exchange by the service center, the insurance company that backs up the plan refunds the retail price of the phone to the department but when they do it 'on the spot' basically the department has to eat 100% of the retail cost because they cannot send the phone for repairs (even if under warranty) and for the new phone that you are getting. The store might sent the phone back to the manufacturer but the store wont get full credit for the retail price on the device.
The best thing you can do is either locate the original associate that helped you and request the manager from the department or even the store manager and confront the associate in front of the manager OR call customer relations and see if they can help you as they can force the hand of the store manager and allow you to get a new device.
cruise350 said:
Go back to Best Buy with a friend and pretend to buy a phone, when they try to sell you on the best buy insurance video tape it and then you have proof that they lied about their insurance plan and force them to replace your phone.
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Hell, I would do that but instead of videotaping it I would just wait for the associate to say that they replace it on the spot and then whip out my busted EVO and say "OK then buddy, replace my busted EVO".
My phone stopped reading the SD card and charging. I have a wall charger for batteries thank god. Took 19 days for them to say yes your phone is broke and you can have a new one. This completed my warranty so I have opt back into the BB warrant again. I said not now. They asked me a total of three times.
The first phone call I made was to Sprint to get their insurance.
....scam me once.
Sent from my PC36100 using XDA App
Now that you got a repair from Sprint, cancel your black tie "protection" and get the TEP. Costs $2 less per month and it's a much better plan. That's what I just had to do with my Evo to get a replacement screen because the touch sensor was all screwed up and it had a white spot in the middle of it.
Best Buy manager wouldn't do anything, so I had him call and cancel for me and told him I'd be getting Sprint's plan. Maybe I'll even blog about it.
Sent from my phone with the geebees
afazel said:
Now that you got a repair from Sprint, cancel your black tie "protection" and get the TEP. Costs $2 less per month and it's a much better plan. That's what I just had to do with my Evo to get a replacement screen because the touch sensor was all screwed up and it had a white spot in the middle of it.
Best Buy manager wouldn't do anything, so I had him call and cancel for me and told him I'd be getting Sprint's plan. Maybe I'll even blog about it.
Sent from my phone with the geebees
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Please blog about it, Best Buy is pretty evil and I see way too many people get f'ed over by their scams.
You'd be surprised how many times the customer service number will over ride the store.
Best buy isn't evil. Actually on the outside looking in and on the inside looking out I can honestly say for such a large chain they are pretty decent. Its hard to satisfy everyone. What gets everyone riled up is the way the service plan is sold and the unwillingness to help (in some cases) after its put to the test.
I've also seen customers try to scam the system as well so it goes both ways.
If you know what you are getting into and don't listen to the sales people that are put under TREMENDOUS pressure to sell the service plans (More important then the prduct itself). Then there are no surprises.
Ok well I have best buy insurance. Havent had a problem yet. But wouldnt it be better to copy all your sd card on to the computer. Erase your sd card. Then drop it in the toilet. They cover water damage right? Then the'll be no way they can fix it and they have to give you a new one the same day right? Good idea??
Evo - Myn 2.2 RLS 3 - Clockwork - HBoot .76
r.storm85 said:
Ok well I have best buy insurance. Havent had a problem yet. But wouldnt it be better to copy all your sd card on to the computer. Erase your sd card. Then drop it in the toilet. They cover water damage right? Then the'll be no way they can fix it and they have to give you a new one the same day right? Good idea??
Evo - Myn 2.2 RLS 3 - Clockwork - HBoot .76
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Ummmm....last i checked they don't cover water damage only tep from sprint does
cruise350 said:
Go back to Best Buy with a friend and pretend to buy a phone, when they try to sell you on the best buy insurance video tape it and then you have proof that they lied about their insurance plan and force them to replace your phone.
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As much as they deserve this and i would love to do this too i think its considered black mail or coersion isn't it?