Hey.
I'm wondering if someone can lend me a hand here. I was rock climbing last weekend, left my phone in my jacket pocket, and I suspect someone may have stepped on / thrown my jacket.
In any case... it's not working right now. It doesn't start up, and there's no light when I plug it into the USB/wall chargers. Any hints on whether this thing is totally trashed? The phone was in its case the whole time, and its exterior looks completely undamaged as far as I can tell, with no scratches, etc. Another possibility is that it got rained on, but I highly doubt that the water penetrated the outside of the phone (especially given that it was in the case the whole time).
If anyone can help me getting my phone working again I would be eternally grateful.
you're kidding me,right? your phone doesn't start,no led comes on when you plug it in,and you want someone to tell you if it's trashed? did you check that the battery is properly seated?
hey whats going on? Heres what I suggest, take it to the tmobile store and tell them that the phone was charging and it started acting funky so you turned it off, and than it never came back on. From there they will switch out your battery, than if that dosent work they will just give you a new phone right there in the store. Long as no water damage which i dought it does. Just do that and you will be ok, I have done that many of times lol.
>did you check that the battery is properly seated?
Yes. I also wiped the contacts on the battery and the device.
mikesx4911 said:
hey whats going on? Heres what I suggest, take it to the tmobile store and tell them that the phone was charging and it started acting funky so you turned it off, and than it never came back on. From there they will switch out your battery, than if that dosent work they will just give you a new phone right there in the store. Long as no water damage which i dought it does. Just do that and you will be ok, I have done that many of times lol.
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Unfortunately it isn't quite that simple for me. I live in Canada; I purchased this phone several months ago basically new off eBay (it was used for a couple of weeks). Funnily enough, my iPod which was "naked" in the same pocket as my phone is also undamaged and continues to function normally. Are there any tests I can do to better determine the location of the problem?
sorrofix said:
Unfortunately it isn't quite that simple for me. I live in Canada; I purchased this phone several months ago basically new off eBay (it was used for a couple of weeks). Funnily enough, my iPod which was "naked" in the same pocket as my phone is also undamaged and continues to function normally. Are there any tests I can do to better determine the location of the problem?
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You're gonna need some technical know how. Open the phone and check the mobo for any disconnected cable and/or water damage. There is really nothing you can do that you haven't already done from the outside of the phone. If possible, find a local repair shop and have them take a look at it.
Update: so basically I took out the battery, waited a day or so, put it back in, and all the buttons lit up on the phone (but the LCD remained blank and so did the charging light).
Took the battery back out, waited another day, put it back in, and the phone suddenly turned on and has been working fine since. Anyway, thank you everyone for your help.
Related
Lets say I am sick and tired of my 8525 turning off on it's on randomly during the day and I have loaded 10 different roms all the way back to the stock one, I have ran it with NO aftermarket programs, I have replaced the battery, and I have added support to the sim card to make sure it isn't losing contact and still the phone turns off randomly on it's on.
Sometimes I have noticed that it will turn itself off if I slide the keyboard out (maybe 3 times out of 100 turn offs), but 97% of the time it will do it on it's on sitting on the desk untouched.
If I was going to take my phone apart, is there any ideas or general consensus to what parts might be causing the phone to turn itself off? Should I get a new sim card maybe?
Really sick and tired of my buddy with an Iphone throwing this bug in my face telling me what crap HTC is as well as missing calls.
If the phone is turning all the way off, over and over, then send it in for a replacement. If you mean the screen is just turing off after a certain amount of time, you can adjust that under: "Settings->System (tab)->Power->Advanced->then uncheck Turn off device if not used for x minutes. See if that helps, or maybe its just ur phone and you need a replacement. I sent mine in to ATT and got one back after my screen stopped turning on"white screen of death", heh. So it could just be a hardware issue that you cannot really solve urself...
The phone is turning all the way off on it's on. I have to boot it back up like I had just installed a battery or something.
I am out of warranty and do not want to pay for a refurbished phone since this is my third phone from them during the warranty already (and this ones been the best till now). I would rather someone tell me the board/part and I take it apart and fix it myself. I have the tools, the instruction manual in PDF someone posted a while back, a website with almost every internal part for sale, and experience taking small devices apart (ipods and such) and replacing items, I just want to know if anyone knew of which part could most likely be the part causing something like this before I start replacing things blindly. I plan to go ahead and take it apart and check ribbon cables since I want to replace the whole housing anyway.
Unfortunately, my D900 has the same problem with yours, it turned off when i just sending messages or just touching the screen, and my replacement battery is already on the flight, when i get it, i will test it again. Hopeful, i can get a sweat result~~
Mine doesn't seem to do it when it is in use. I have had to get in the habbit of looking at the LED on the phone to make sure it is still turned on. Gets real annoying trying to say the Iphone isn't all that people think, but then have this little problem and the fact I am on my third HTC product in the year time frame. But the others died within 30 days, this one has lasted 10 months thats why I want to keep it.
Well I think I figured it out. I took it apart and it looks like the black box that has the battery connectors to it and is soldered to the main board has broken loose. I am trying to fix it, but does anyone know how much the main board is if I need to replace it?
I have been using AT&T 8525 for about 5 months now. Dropped it in office a week back and it was on an uncarpetted surface. No external damage but it powered off. I had to try for a while to power it on but eventually it did power on.
Since this event it just powers off on its own. Right now, even minor jerks cause it to shut down. When you pull the phone out of your pocket after a while, it has already shut down!!! Took it for repair to a local cell phone repair assuming it might have some connector damage but they could not figure out the problem. They opened it, cleaned the interiors (as it had dust build up) and according to them everything appeared normal.
What would you guys recommend? It is running Schaps 4.30. I see that HTC has a repair service in US.....had anyone tried that?
Sounds like battery might be a little bit loose... Jam something in behind the battery to make sure of constant connection... You're not the first with this complaint. The battey terminals may have been bent back just enough to cause this intermittant problem, especially when it gets jolted, the battery disconnects from the teminals causing an automatic shutdown due to no power.. Just thank god you didn't break the terminals off. Sometimes can be fixed but if the break is at board level, you may as well sell it off on ebay for parts because its just about impossible to fix then.
Cheers...
Very smart ultramag!! Your reply made me think what I did after it fell down. At that time I did think that the battery was loose as it was running when on active syn (powered by laptop) but not when I removed the cord. I did turn the terminals a bit and it powered on after few attempts (the drop must have given the circuitry some shock to recover after sometime).
I have jammed a paper on the side of the battery opposite the battery terminal. Will report back in a day or two if it still gives any problems. That should help others with the same problem.
Also this event has taught me that invisible shield (the plastic shield that we stick on) perhaps may not be the best protection. Case is a must to absorb the shock!
ok the problem still continues despite sticking a paper on the battery side (opp the terminal). I do believe that the battery was part of the problem. Before sticking in the paper, it used to give me a Red LED for few seconds when I attempted charging and then turned to amber. Now that problem is not there....it turns to amber right away on plugging in the device.
So part of the problem is addressed but the Hermes still powers down on its own when subject to minimum shock (in your pockets and you are walking around in the office or driving a car). What do you suggest? Should I send it in to HTC? Are they good about addressing repair issues?
... and yet I think it probably is the contacts as suggested above. It may be that it's a little more than just the contacts not pressing firmly on the battery though. There have been cases where a fall has actually broken/cracked the solder joints between the contacts and the board. A trickier thing to fix unless you have some skills in that direction.
Mike
AT&T powers off after drop - HTC's take on the situation
Ok so here is HTC's evaluation of the situation.
They want to change the main board (mother-board I guess). In addition, though the phone is just 4 months old (was purchased refurb from AT&T) and has barely any scratches, they would replace the casing, the keyboard and the structure that holds the keyboard and LCD. And they would ONLY charge me $272. Isn't that ridicuously amazing??
To me it seems they can't figure out what the hell is going on, so lets just go ahead and replace a bunch of things and one of them should be a hit.
I have asked them to send the phone back. Mike, do you think the main-board could be the issue? Any recommendations of who I could try for repair.....or what I should ask the repair guy to look into to find out if the main board is the issue or not?
Only $272??? Good God! That lot would cost you around $450 if it were fixed at HTC UK!!
If the drop caused cracking internally then that may be why they want to replace the rest. if there are known defects that are not repaired, they cannot guarantee the repair and so will not do it at all if you do not agree to the whole thing.
of course, you could be right and they have no clue and simply want to replace everything and hope something gets fixed....
Don't PPCtechs also do repairs on that side of the pond?
Need some help here. I "managed" to drench my tab. Yeah, I know - stoopid me. So what's done is done. Currently the tab's display in not working. I think I was able to power it up - white light on the power button but this stays on forever.
I'm going to return the tab. So here's the question - how would I go about doing a factory reset without actually logging in to the tab?
Thanks in advance.
Bang...
Yeah I really did a banged up job on the tab. LOL!!
Could try to salvage it first and restore and then return it. Odds are if you turned the power on after drenching it you messed it up badly so youre data is gone anyways.
First of all, you should not have tried to turn it on until it was dry. That can cause shorting.
Any time an electronic device gets wet, pull the battery as soon as possible.
Stick it in a bag of dry rice for a week or two (pulls the moisture out) before trying to power it on.
I have a friend who's phone went to the bottom of a lake 3 times. Came back from it all three.
entropyiv said:
First of all, you should not have tried to turn it on until it was dry. That can cause shorting.
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Indeed. NEVER turn on a wet electronic device. Especially in case where it's got as heavy-duty battery as a tablet or laptop has.
+1 For the rice trick. Silica works as well (the stuff that comes with a new pair of shoes).
+1,000,000 for never ever turning on a moist device! Water conducts electricity, so as entropyiv said, you probably shorted it out.
I'm also thinking that returning the tablet isn't going to work. They'll know immediately that it got wet, and that's a pretty straight forward warranty killer!
Good luck, and let us know the outcome!
most stores dont check for water damage. If you biught it at target youre in luck. When i worked there we were liniant if you had a reciept.
This is why I bought the accidental warranty...
I ride a motorcycle and have gotten radios and such wet in the past. I make sure and turn them off immediately, remove power and then once I'm home I leave them in the hot garage for a few days and I've never had a one that didn't come back to life.
Thanks...
for your responses. I'll try going the usb route to get rid of all my personal data off the tab. Once again, thank you!
The best advice I could give you as a former Compaq Computers Engineer is to take the back cover off, disconnect the battery if you can and unplug anything back there that you can. Leave the tablet in a relatively warm room for 24 hrs, reconnect everything and 9 times out of 10 it will work again. I'm not sure if you permanently ruined it trying to immediately trying to turn it on, but try this advise and see if it will work for you.
Good luck!
Ted
Wish I had the accidental on mine, i'm in the same boat. Only I cant do much with it.
BTW, anyone want a perfectly good iconia battery?
Markon101 said:
Wish I had the accidental on mine, i'm in the same boat. Only I cant do much with it.
BTW, anyone want a perfectly good iconia battery?
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There was a guy with a busted screen.another withbdamaged case.part it out and you can get most of your money back.
Look for other damaged and droped unit threads
Good luck to you both
If it's warrantied, I would put the charger in it and toss it back in water to make sure it's fried good. Anything so it doesn't appear to power-up.
Or... if it had Recovery loaded, try to work through the menus for wiping before adding a mod. Touch screen isn't used.
What happened ? I only ask because the case seems like it would hold water back for at least a couple seconds, enough to get it out without the components getting wet.
Hello and thanks once again to everyone who'd responded.
I left the tab with some silicon gelica thing in a bag in a hot room for two days. Powered up the tab, looked like it was going to work - e.g. acer logo came up, as well as the android logo. I was feeling optimistic that the tab may just be fine. But alas, the LCD just won't work. I got a screen that's constantly flickering, snow, etc. It sure looked like the TV from the movie Poltergeist. lol!!
At least I can boot this sucker up. Now to see if the HDMI port is working or not. If it does, then I can hook it up to my TV, plug in a USB hub for a mouse and keyboard...then I should be able to do a factory reset to clear my personal data. Keeping my fingers crossed that this will work. Worse case, my Win 7 PC should see the tab and maybe I can "format" that thing from there.
Don't worry, I am NOT returning this to any retailer...this unit was not "store bought"...it's an engineering sample that was on loan to me... ;-)
Hi,
I have a DVP 16 GB. It's been 1 year. A few days back it got wet in the rain. When I took it out of my leather case, the back button and search button lights were on and the camera was continuously blinking. I took apart everything and dried it in a bowl of uncooked rice. After that, it was working fine. No problems. Then suddenly from yesterday, it has started to act very weirdly. Whenever I switch it on, it works for a few seconds and then freezes. If I lock it, it freezes. But it remains switched on. The touch just doesn't seem to work. I have even hard reset it but to no avail.
At times, it works, i.e., after a few shut downs and reboots, but very slowly. The touch takes ages to respond. Please help.
cheerfulari said:
Hi,
I have a DVP 16 GB. It's been 1 year. A few days back it got wet in the rain. When I took it out of my leather case, the back button and search button lights were on and the camera was continuously blinking. I took apart everything and dried it in a bowl of uncooked rice. After that, it was working fine. No problems. Then suddenly from yesterday, it has started to act very weirdly. Whenever I switch it on, it works for a few seconds and then freezes. If I lock it, it freezes. But it remains switched on. The touch just doesn't seem to work. I have even hard reset it but to no avail.
At times, it works, i.e., after a few shut downs and reboots, but very slowly. The touch takes ages to respond. Please help.
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Sorry can't really help man. But what it's worth, I haven't read anything like that appearing on the DVP, so it might not be a usual failure on this phone and rather related to the swim it took? If you grab a parts DVP off ebay, maybe you can swap parts until you isolate the prob... at least you might be able to find a cracked screen phone and place your screen on that puppy? Good luck. Phone probs suck :crying:
aleunge said:
Sorry can't really help man. But what it's worth, I haven't read anything like that appearing on the DVP, so it might not be a usual failure on this phone and rather related to the swim it took? If you grab a parts DVP off ebay, maybe you can swap parts until you isolate the prob... at least you might be able to find a cracked screen phone and place your screen on that puppy? Good luck. Phone probs suck :crying:
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I got a touch screen, took it to a shop, got it replaced and it still is dead.The shop person told that the touchscreen strip is faulty. That needs to be replaced. Any idea on where I might get it?
cheerfulari said:
I got a touch screen, took it to a shop, got it replaced and it still is dead.The shop person told that the touchscreen strip is faulty. That needs to be replaced. Any idea on where I might get it?
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Can anyone tell if it is the problem with the whole strip or just the ic?:fingers-crossed:
Strange one.. I bought a phone today s7 edge lady told me it no longer works I like to play with things and it was dirt cheap so hey thought why not.
It's clearly been dropped at some point as the screen has damage however I got it home stuck it on charge as it didn't turn on apparently.. Hey Presto it charged up a little so I turned it on and it worked.. I messaged the lady to tell her it was working and that she can have it back because I felt bad it was this easy.. However she had now got a new phone and really wasn't bothered she just wants to come and get her stuff off it.. However
In the process of contacting her I turned the phone off put it back on charge and left it m. Came back to it on 11% the lady was going to come and have a look and get all her things off it however it won't turn back on it seems I have the same issue she did.. I've tried different chargers and all the button combination possible for minutes at a time and nothing. No charging is happening no led no nothing.. However plug it into a pc and it dings and flashes up it is setting up exynos8895 I think the numbers were..
Any idea what could be wrong with it? I read it's a safety feature of the battery? That's a new one to me and I have never heard of that before. This has got me stumped and I've searched all around I really want to get this lady her things back now and hopefully can sell the phone and donate to my local kids home as that's what I do in my spare time can anybody please help me
just a quick update as the back glass was damaged i was going ahead and sorting out the glass i got the heat on and got the glass off and low and behold the phone came on . twice now when it has been heated it turns on ... however i tried to disconnect the battery and then reconnect and this didnt work either its now dead again the only way it seems to work is if it is heated up
i am stumped any help please ?