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Gutted!

Guys i'm with O2 and lost my phone last night. I have no insurance do any of you know of any insurance policies that let you insure after you have lost the phone? or something similar. I am about 3 weeks into an 18 month contract To say i'm gutted is an understatement

stBlueJay said:
Guys i'm with O2 and lost my phone last night. I have no insurance do any of you know of any insurance policies that let you insure after you have lost the phone? or something similar. I am about 3 weeks into an 18 month contract To say i'm gutted is an understatement
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that sad do you have serial number? in slovakia, police can track phone on base of serial number even if SIM card is changed... can you do something similar in UK?

stBlueJay said:
Guys i'm with O2 and lost my phone last night. I have no insurance do any of you know of any insurance policies that let you insure after you have lost the phone? or something similar. I am about 3 weeks into an 18 month contract To say i'm gutted is an understatement
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Gutted indeed. Doesn't microsoft myphone have a tracking facility on it?
If you have household insurance you could claim it on that, i have my phone insured on my business insurance.
Good luck amigo

Of course there aren't any insurance policies that will cover an already lost/stolen phone...if only it were so
If you have home/holiday/credit card insurance you can sometime be covered under such a policy.
If your going to claim it on insurance though, just be careful on exactly how you word your claim. Insurance companies are very...sneaky when it comes to insuring phones. A word, a phrase or a situation out of place would result in £/$/€0. For example if you say you lost it in a pub your pretty much not getting a penny from them. Read the fine print on an insurance form to be sure what,when,where and how your phone would be covered.

I was wondering if maybe i could take out an insurance policy then maybe make a claim in a couple of days? Anyone ever tried something like this??
So gutted

stBlueJay said:
I was wondering if maybe i could take out an insurance policy then maybe make a claim in a couple of days? Anyone ever tried something like this??
So gutted
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Plenty of people who now have a criminal record have yes

Insurance policies normally have a clause that states you can't claim for x time (mine is 2 weeks for instance) after taking out a policy or changing the phone you want covered. There's also a whole bunch of conditions about timeframes for informing you network provider to block the sim etc.
Really your choice is:
1) learn the lesson, report it to O2 so they can block your sim and issue you with a new one, fork out for a new (sim-free) phone and get it insured this time. Cost: £500 + price of insurance
2) take out insurance now, wait for the required time before you can claim to elapse, submit a fraudulent claim, risk have it turned down and risk someone running a huuuuuuuuuuuge bill on your sim for which you'd be 100% liable. Cost: lots of trouble (for fraud), whatever £££ has been charged to your sim, and most likely having to buy a new phone anyway.
Have you tried calling your number at all (maybe some kind soul has found it)

Points taken,wish i could afford to but another one but unfortunately there is no chance of this. Looks like i'm going to be joing the ranks of non-HD2 owners
Back to my K800i then

Personally I would go back to O2, tell them the phone is lost or stolen, block the sim and imei, then see if there is any way they can help you out.
Better to be upfront and honest and maybe get something rather than dishonest and risk massive problems for yourself. later on.
At worst you will get a replacement sim to use in another phone. You could also try buying yourself out of the contract.
Start by talking to them first to assess your options.
Good luck.
WB

Happy Days
Taxi driver just rang my house he's dropped my phone to te local police station He said the phone was too complicated to use otherwise he would've sold it ;p Oh yed thak the lord. Thanks for your advice guys....

wtf?? You are the luckiest guy ever. LOL

jagnet said:
Of course there aren't any insurance policies that will cover an already lost/stolen phone...if only it were so
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In the UK Orange provide after the event cover (well they did as I used it once)

stBlueJay said:
He said the phone was too complicated to use otherwise he would've sold it
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bronx said:
wtf??
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My exact reaction.
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you're a lucky guy, maybe you should get it insured with someone now, just in case

very lucky! now you know why I kept asking about insurance when I was thinking of a SIM free HD2, O2 insure mine for just 4.99 a month

DMAND said:
very lucky! now you know why I kept asking about insurance when I was thinking of a SIM free HD2, O2 insure mine for just 4.99 a month
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That's hardly a bargin is it!! That's about £60 a year for a £500 phone?!
10% of your device cost on insurance. Why not just add it to your home contents insurance, should be cheaper.

might be cheaper on home insurance but might be more on excess if you need to make a claim, o2 only charge £25 excess

Bugger, really sympathise with you mate. The trouble is that insurance really adds to your monthly bill that it doesnt seem worth taking, until something like this happens.

Now I read the thread properly.....thank god for the honest cabby!

stBlueJay said:
Taxi driver just rang my house he's dropped my phone to te local police station He said the phone was too complicated to use otherwise he would've sold it ;p Oh yed thak the lord. Thanks for your advice guys....
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Make sure you drop that guy a drink or something for Christmas. It's nice to hear of honesty in this world.

If your with Vodafone cancel the insurance!!

I was unlucky enough to break my screen on my HD2, nevermind I thought its insured. So I sent my phone off Monday lady from vodafone told me on the phone this morning its been repaired and sent back to store, so I quickly went down to store to see its arrived back still smashed toi pieces. They said I could have any phone I wanted, I said ok I want a HD2.... guess what they dont bloody stock em anymore, so now I dont know what to do ive tried everything spoke to insurance customer services etc and there all saying the same thing. The annoying thing is its still been sold for vodafone business users but they point blank refuse to give me one of them.
This is a word of warning for anyone who has insurance through them.... CANCEL! because you'll be screwed over if your device breaks like mine

Hi, you may find you can locate and purchase the phone yourself and bill them for it, have you tried this. Note though they will try to say this is not part of the agreement but remind them of you statuatory rights and ask them to put it in writing that you cannot source you own phone if they cannot, then see what they say.

Im not a Vodafone business customer. I bought the HD2 online and after 2 weeks rang them up for a replacement due to various problems I had with it. They said that was no problem and to my utter surprise they sent me a replacement HD2 the next morning.
I believe the direct number for returns/replacements they gave me was 08448540430 s you could give that a try.
On the otherhand, my Dad has a Bold 9700 and he is a business customer and my account is under his name so maybe that's why they sent me a replacement, although she didn't mention that at all on the phone. Also if you bought it in a shop maybe it's different? Either way you should be ok if you kick up enough of a fuss, or hanging up and trying different people. When it comes to customer services you can get good people and bad people, just pot luck.
Give it a try and see how it goes. Also can I ask how much the insurance is per month?

I ordered my hd2 through the net and pay 10 pound a month for the insurance, I think all I can do at the moment is hold out and like you said keep trying to talk to different people. I just find this whole thing so ridiculous, its not my fault Vodafone have decided to drop the HD2 in favour of the IPhone surely the idiots would have kept stock back for these incidents now all they say is I can have any phone from their current range, but as you all know nothing compares

"YOU'RE" abv. of "you are". EG: "If you're with Vodafone..."
Tell your friends. Thank you!

I got called and by vodafone and they offered me a £10 month with first month free insurance for my HD2. The guy said on the phone its insured for up to £1000 pound and £250 for accesories, phone is only £500 so its should be no problem getting a replacement.
They are trying to fob you off. I would go to a shop and request to speak to a manager regarding the matter, after that request insurance T&C papers and get the address for head office complaint regarding the matter and remember to get managers name and branch number for including in complaint.

Ruudfood said:
"YOU'RE" abv. of "you are". EG: "If you're with Vodafone..."
Tell your friends. Thank you!
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"YOU'RE" abv. of "you are" EG: You're a twat...!!
Your friends already know. Cheers!

Ruudfood said:
"YOU'RE" abv. of "you are". EG: "If you're with Vodafone..."
Tell your friends. Thank you!
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Click to collapse
I want to be your friend too.

Sorry for my punctuation error, hopefully most people with an ounce of intelligence knew what I meant, I thank you.

beyondthought said:
"YOU'RE" abv. of "you are" EG: You're a twat...!!
Your friends already know. Cheers!
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Touche!

The basic tenet of an insurance policy is that it should put you back in the same postion as you were just before the claim arose.
In your case, this means they are legally bound to replace the HD2 with as near a match as can be sourced. Nothing else in the Vodafone catalogue even approaches it, so they are not within their rights to fob you off with something inferior.
Insist on a like for like replacement (1GHz processor, Capacitive screen, WM6.5), or demand the funds to buy a new one. If they still refuse, threaten then with a small claims court writ, and report them to the FSA. They are charging you for a premium device; thye have no option but to honour it.

I think its pathetic service from vodafone really. Cxx my insurace with voda because if they cant repair the damm phone they wont give me two of the only phones I want as a replacement, an iphone ot a htc hd2.....so whats the point. sh!t service, sh!t company and i'll be going back to o2 at the end of my contract.

Roguexmg said:
I got called and by vodafone and they offered me a £10 month with first month free insurance for my HD2. The guy said on the phone its insured for up to £1000 pound and £250 for accesories, phone is only £500 so its should be no problem getting a replacement.
They are trying to fob you off. I would go to a shop and request to speak to a manager regarding the matter, after that request insurance T&C papers and get the address for head office complaint regarding the matter and remember to get managers name and branch number for including in complaint.
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Thats crazy, I'd be fuming mate!!!
Ruudfood said:
"YOU'RE" abv. of "you are". EG: "If you're with Vodafone..."
Tell your friends. Thank you!
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Worlds most helpful post.................. bell end!

I never ever ever ever ever take out insurance with the phone company. O2 tried to flog me their policy. Like Vodafone, it's overpriced.
I've been with CUSC http://www.cusc.co.uk/ for many years.

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got me right on the funny bone with that one...still giggling 5 mins later
perhaps it would be prudent if I referred to what made me giggle..
http://forum.xda-developers.com/showpost.php?p=5318059&postcount=10
personally I rely on my house and contents insurance which has £2500 personal posessions covered for all eventuallities/misfortunes regardless of location (and yes I did check with them that it would cover my HD2)

Karlos G said:
Worlds most helpful post.................. bell end!
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Was pointing you to Touch Response also helpful? I don't think your abuse was really necessary!

Regretting my engraving

So I have a bunch dust in my screen, and a noticeable leak in the corner where its coming from.
So i call HTC and set up a "Swap" they tell me they need a "credit card on file that they will not charge" I give the number wait 2 days... no email.
I call again and they tell me they need to CHARGE my card 530$ before sending the replacement phone. My card doesn't have that kind of room left because I just bought the phone for 530$. Cant really dish out 1060$ on a phone in a week.
So at this point I'm angry and I tell the woman I'd just like to return the phone. Now I'm informed that I cannot return my phone because its ENGRAVED.
My only option is a repair in which i wont have a phone for close to a month.
Pretty awesome considering I just got this phone less than a week ago.
Sure wish i read the fine print.
That's about it... just needed to vent.
DON'T GET YOUR PHONE ENGRAVED

dills84 said:
Sure wish i read the fine print.
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this. .

the no returning after an engraving is something I'd expect.
Now, that it will take a month with no phone to get it fixed? Thats just wrong. I choose to not get it in graved to get it faster, but looking back it seems like it was the best decision to make.

It's just an authorization they place on your card until they get your phone back so that you don't run with two phones. That seems pretty reasonable to me. I'd work out a way of being able to do that... you won't have to pay the bill.

What's odd is that I'm getting a swap as well (dead pixel), now granted I haven't heard anything new from them as yet, however I was told that my credit card won't have any sort of hold on it.

yeah, its just a hold on that amount, but you still need that amount as available credit on the card..
that sucks though...i place my initial order with engraving, but my order didnt go through because i didnt have that much available credit on my card, so i canceled my original order, and used a different card, but opted for no engraving after reading it would delay the order up to 72 hours...
but someone here on the forums ordered with engraving on the first day, and got the phone the next day....anyways good luck

That really sucks I have to say, though, google's page makes it pretty clear you're not going to be able to return the phone after engraving.
Here's the entirety of the text on the engraving page:
Want to engrave your phone?
It's easy to personalize your phone. Just type it once and check it twice. Keep in mind, engraved phones cannot be returned.
Engraved phones will ship within 72 hours of placing your order.
Learn more in our Terms of Sale.
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so everyone with engraving might as well root...?

charkosh said:
What's odd is that I'm getting a swap as well (dead pixel), now granted I haven't heard anything new from them as yet, however I was told that my credit card won't have any sort of hold on it.
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I was also told this. And this is the reason I am so frustrated.

icon57 said:
so everyone with engraving might as well root...?
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Well, if the phone were ever to break you couldn't get it repaired once rooted. So there's still a risk you're taking.

icon57 said:
so everyone with engraving might as well root...?
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Well we still get a warranty. HTC offered to "repair" my phones screen, but then told me it could be a long time before I see it again.
I thought i paid 530$ for a phone that was supposed to be new and 100% functional.
I also offered to ship them my phone first. And then have them ship me a new replacement (thereby bypassing the credit hold) and the rep responded "thats just not how we do things"
my problem is I dont have a credit card. So placing a "hold" on my debit card locks up 530$ of my real money... its just not acceptable.

dills84 said:
So I have a bunch dust in my screen, and a noticeable leak in the corner where its coming from.
So i call HTC and set up a "Swap" they tell me they need a "credit card on file that they will not charge" I give the number wait 2 days... no email.
I call again and they tell me they need to CHARGE my card 530$ before sending the replacement phone. My card doesn't have that kind of room left because I just bought the phone for 530$. Cant really dish out 1060$ on a phone in a week.
So at this point I'm angry and I tell the woman I'd just like to return the phone. Now I'm informed that I cannot return my phone because its ENGRAVED.
My only option is a repair in which i wont have a phone for close to a month.
Pretty awesome considering I just got this phone less than a week ago.
Sure wish i read the fine print.
That's about it... just needed to vent.
DON'T GET YOUR PHONE ENGRAVED
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I got my phone engraved and received it in two days with absolutely no problem. Engraving was perfect and so was the phone. Still loving it. Sorry you had so much trouble, but I think the engraving is an awesome feature. Who can say they had any phone with a feature to engrave? lol, thats how I look at it.

Ssantos6981 said:
I got my phone engraved and received it in two days with absolutely no problem. Engraving was perfect and so was the phone. Still loving it. Sorry you had so much trouble, but I think the engraving is an awesome feature. Who can say they had any phone with a feature to engrave? lol, thats how I look at it.
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Yeah the engraving would look great if my screen wasn't full of dust particles and clicked whenever i applied pressure to it.

dills84 said:
Yeah the engraving would look great if my screen wasn't full of dust particles and clicked whenever i applied pressure to it.
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What part of your screen is clicking? Is it the lower right?

uansari1 said:
What part of your screen is clicking? Is it the lower right?
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Lower left same spot the dust is coming through clicks as if the adhesive tape keeps letting go.

icon57 said:
so everyone with engraving might as well root...?
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Return != warranty service.
So, no. Simply engraving your phone does not remove the "lose your warranty" counter-incentive to root.

IMHO, the key reason not to get engraving (the lesson I learned from buying the only iPod I've ever owned like 5 years ago), is that unless you engrave it with something generic like "my n1 pwnt ur iphonez" then you basically will have a harder time ever selling it when you upgrade to your next handset. All of my phones thus far have been partially subsidized by the sale of my unlocked and hacked previous handset.

That's a reasonable way to do warranty service. How else would you expect them to do it? Ship you another phone on your honor?
The only thing engraving has to do with this is that you can't now return your phone for your entire money back -- it didn't change their warranty policy, right?

dills84 said:
Well we still get a warranty. HTC offered to "repair" my phones screen, but then told me it could be a long time before I see it again.
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that is most unfortunate
I thought i paid 530$ for a phone that was supposed to be new and 100% functional.
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http://www.engadget.com/2009/11/24/core-i7-imacs-showing-up-doa-including-ours/
How about dropping well over a grand for something to have it arrive broken? Nothing is infallible.
I also offered to ship them my phone first. And then have them ship me a new replacement (thereby bypassing the credit hold) and the rep responded "thats just not how we do things"
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That is how almost every company handles things like this.
You authorize them to take the cost of a phone off your card if you fail to return your broken one. Not a dime comes out unless that happens. Personally, I have dealt with this setup with many companies and have never been screwed.
my problem is I dont have a credit card. So placing a "hold" on my debit card locks up 530$ of my real money... its just not acceptable.
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aaaaah.
This is completely different. Of course, this is not HTC's problem, but yours. That being said, I have gone through what you are going through. There is a means for them to authorize the 530 against a debit card differently from how it is done for a credit card. I had to do this a few years ago as I paid for a part with my debit card and in order to get a replacement (warranty issue) they had to use the same card on file. I saw them deduct the amount out, I called them and after dealing with the bank for a few moments everything was kosher.
Sorry to hear your honeymoon was so short lived with your n1

Just so every one knows what my screen looks like. here ya go:
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Sweet 600$... one week old phone eh?
And by the way... none of the dust pictured is stuck under the screen protector. i made sure of that.

Sprint is Really Pissing Me Off!

So, this weekend I noticed some dirt under my screen. It isn't too bad, but I paid good money for this phone and I pay $7 a month for TEP, so I want to be completely satisfied with what I have to make it all worthwhile. I'm one of those paranoid people that pre-order the BodyGuardz full-body kit before the phone has even arrived. Anyways, my phone is absolutely mint condition with the exception for some noticeable smudging on the top left of the screen. I even have a Case-Mate Barely There case on top of the full-body BG to protect the camera.
So I took it to a local Sprint store and waited nearly an hour for them to start working on the phone. The local rep told me it would be 2 hours to get it fixed. No problem as Outback was right next door. I grabbed some food and when I returned I was handed back my phone. Only, the screen was completely scratched up and the top and bottom front edges of the phone were chipped. I calmly approached the rep and said that I wasn't going to accept it as it is in far worse condition than when it arrived. I wasn't surprised when the rep said that they had replaced my screen with one that was laying around. I should have taken pictures of the condition so you guys know what I am talking about. I'm surprised they expected anyone to be ok with that. Anyways, so I have them put my old display back and they said that I would have to wait for a new screen to come about so I can get it swapped.
On the way home, I called customer service and explained the situation. After explaining to him that I was not going to waste any more time going through a similar situation in another store he was able to get an advanced replacement sent to me. He told me it would be a couple of weeks as the device was being preordered. I didn't mind as he told me that I would most likely be receiving a new device rather than a refurb due to the low availability. Sweet right?
So I get home today and I am pleasantly surprised to see the replacement waiting for me. I open it up and I noticed a crappy, $5 USB charger (that's odd), what seemed like an original EVO battery but turned out to be a black battery wrapped in red paper (I thought this one was pretty funny), a brand new back cover, and what looked to be a brand new EVO (display sticker was on and everything). Awesome!
Not quite. As I turn the device over, I notice the camera is completely scratched up. I mean, really scratched up. The rim around it was also all chipped. The kickstand had some scratches on it as well. Here we go again...
After being transferred about 3 times where I had to verify my account and explain the situation each time, I was able to get another replacement sent my way. Same story, might be 2 weeks as it is low demand. I explained to the rep that I don't want to keep going through this and I have had similar experiences with replacing my Palm Pre in the past and asked if there was any way he could request a new device. He said he wasn't able to as was not presented to him in the system. He then proceeded by saying that I could keep the charger and battery for my troubles. I giggled. It was as if they knew they were screwing me over and sent me those as if it would satisfy me. I have dealt with my replacements from Sprint and never have they just given me extra "goodies".
I'll most likely be cancelling my 5-line service with them if I don't get a flawless refurb or a new device from them. I have spent way too much time and energy dealing with this type of situation with my Palm Pre, and now with my EVO.
I was already pissed about the $10 additional smartphone tax and the screwed up discount limitations, but this is just pushing me over the edge.

That is exactly why I don't even bother with insurance... they are especially horrible on sprint but I got am illegally rebranded motorola when I was on centennial... Hated their insurance service

There is a reason why Hitler blew a gasket yesterday.
PS. My name is HondaCop and I approve this message.

Good Luck...
Good luck with that flawless idea, I went through 3 refurbs before I demanded brand new phone. On inspection of the new phone, it has light leakage around the gasket and a pin hole next to the home button that light comes through.
I have given up on HTC and Sprint. Once my contract is up, I am either jumping overboard or researching phones thoroughly

Im sorry to hear about that dude. I have had some trouble with sprint but just recently I got a BRAND NEW out of the box phone for free. My battery was shot and it wouldnt charge or turn on so I went in and told sprint that it wouldnt turn on and apparently they didnt think to try a different battery, they gave me a brand new phone and sent me on my way. needless to say, I had an extra bat and it worked just fine.

How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.

cruise350 said:
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
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Hope you brought your helmet.
@OP, you can also contact the manufacturer and have it replaced with them. I don't think they send refurbs.

Yeah? Sprint used to let me keep the goodies when I got my pre replaced (3 times out of the 6, atleast)
Sent from my PG06100 using XDA App

cruise350 said:
You should be happy that they do anything for you.
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WOW... I guess you walk in to Sprint while grabbing your ankles?
PS. My name is HondaCop and I approve this message.

HondaCop said:
WOW... I guess you walk in to Sprint while grabbing your ankles?
PS. My name is HondaCop and I approve this message.
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I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
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Sorry, couldn't refuse. Let's keep this clean

DirtyShroomz said:
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
Sorry, couldn't refuse. Let's keep this clean
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Lol!
Sent from my PC36100 using XDA App

DirtyShroomz said:
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
Sorry, couldn't refuse. Let's keep this clean
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Never said I didn't like Sprint. Don't hate me because I'm not into ballwashing like you guys are, kiddo.
PS. My name is HondaCop and I approve this message.

cruise350 said:
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
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The moment I am liable for a 2-year contract when purchasing their phone AND pay their full-protection insurance, it is TOTALLY Sprint's responsibility to address the dirt under my screen. It isn't like they're paying for the device out of their pockets. They're simply acting as the middleman between the client and HTC's warranty department. It's the least they can do for someone who is devoting 2-years of their wireless service costs to them and is paying their TEP fees.
I don't know what you're talking about but I used to be with T-Mo for 5 years and NEVER had issues such as these. I always got brand new devices as replacements. I don't know how it is nowadays, but that's how it was 2 years ago.
BTW - Dust under the screen is not cosmetic as it is affecting visibility of the display much like dead pixels would. It is also something that is not supposed to occur on any device.
Finally, your little condescending attitude is not going to help you in life. Good luck!

I don't know what you're talking about but I used to be with T-Mo for 5 years and NEVER had issues such as these. I always got brand new devices as replacements. I don't know how it is nowadays, but that's how it was 2 years ago.
BTW - Dust under the screen is not cosmetic as it is affecting visibility of the display much like dead pixels would. It is also something that is not supposed to occur on any device.
Finally, your little condescending attitude is not going to help you in life. Good luck!
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He's right. T-Mobile has the best customer service. I replaced my G1 twice in one year. Might have been a refurbished one but it was like new. The best part was I never had to go to a repair center. I made a phone call explained my problem they asked if the water indicator was red and that's it. Sent me a new one in the mail and I sent mine right back no charge.
Sent from my PC36100 using Tapatalk

They could have been like T-Mobile when an update bricked my cliq, even with insurance they said they couldn't help me, contact Motorola which in turn told me to contact T-Mobile, I canceled an went to Sprint.

akarol said:
It isn't like they're paying for the device out of their pockets.
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Actually, they are paying for the device, out of pocket. You know how the phone actually costs 500, and you're getting it for 200..?

Akarol,
Being a service manager for a sprint store it bothers me that people have to deal with that stuff.. if any of my service techs did that to people i would slap the **** outta them.. I'm sorry that a service center has treated you that way and with 2 phones none the less. Was it a corporate or just an authorized service center?

Makdasamurai said:
Akarol,
Being a service manager for a sprint store it bothers me that people have to deal with that stuff.. if any of my service techs did that to people i would slap the **** outta them.. I'm sorry that a service center has treated you that way and with 2 phones none the less. Was it a corporate or just an authorized service center?
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Makdasamurai: Thank you for understanding. The sad thing is that it was a corporate store. One of the largest ones here in Orlando (by the Florida Mall). I made the mistake of going to an affiliate store in the past with my Palm Pre (Five Star Cellular) and I will never do that again.
What bothers me is that there is this disparity in service from store to store. I read stories here about people going in and getting a brand new phone on the spot. It's not like they're not being reimbursed that phone by Sprint. Right?
Backdown: I understand what you're saying, but that's nothing new. That's how contract works. They give us a discount, for our commitment with them. Some situations don't even require contracts but the compatibility itself locks you into a commitment such as video game consoles, printers, etc. Trust me, they're making a ton more money on the service than they're losing on devices.

I've been through a very similar situation, so I'll give you some advice. The ONLY people on the phone that can send you a NEW phone, is retentions (account services). If anyone else TOLD you they were sending a new phone, its a lie. That's why you got it so quick, because they send out a refurb instead of waiting for the new one to come back in stock. The lower level reps do not have the power to order a new phone, even if they think they do.

Good to know. I'll be sure to tackle that department if my new replacement disappoints. I just wish I didn't have to go through all this turmoil.

First steps with S7E

Hi everyone ! I'm about to receive my gold gs7e, and i have a few questions for the profis out there !(this might interest beginnersmlike me )^^
First of, how do i subscribe to an insurance for the phone ? Since i paid full price for the phone(i couldn't get a bargain through my carrier), i really believe i need some kind of insurance . Does sammy provide anything like that ? I've browsed their website but didn't find anything except the usual warranty. According to you, carriers insurance are woth a try ?
Then, i will get a "naked" phone, does it mean it will be free of bloatware ?
I've read here and there that to get to grips with the phone it can be a good idea to hard reset it right from the start, before i save any data on it. What do you think?
What do you recommend to maximize battery performance and durability ? How can i take good care of the battery on the long run ? Should i charge it fully as soon as imget the phone ? Or is it better to let it dry out completely and then charge it to max ?
What other things are important to have a good start with the phone ??
I thank you in advance for your kind replies !:good:

Artixine said:
Hi everyone ! I'm about to receive my gold gs7e, and i have a few questions for the profis out there !(this might interest beginnersmlike me )^^
Click to expand...
Click to collapse
Welcome, it's a great phone. I think you'll love it.
First of, how do i subscribe to an insurance for the phone ? Since i paid full price for the phone(i couldn't get a bargain through my carrier), i really believe i need some kind of insurance . Does sammy provide anything like that ? I've browsed their website but didn't find anything except the usual warranty. According to you, carriers insurance are woth a try ?
Click to expand...
Click to collapse
Since you're mentioning "carrier," I'm guessing you're in the U.S. If that's right, you have a few options.
Carrier insurance: most expensive, but the only one that will cover loss or theft. Typically $13 a month or more, plus a $200 deductible if you need a replacement due to loss, theft or breakage. Only you can decide if that's important to you. I've never lost a phone, or had one stolen, so it's not important to me.
Samsung Protection Plan: $129 one time fee, $79 deductible for two years of coverage, up to 2 replacements per year. No loss or theft coverage, but coverage for broken screens, water damage, and electronics failures (after the 1 year warranty is up). I think this is what I'm going with: http://www.samsung.com/us/owners/protection-plus/
Square Trade: Monthly payments, but a lot cheaper than the carrier plans. A little cheaper or a little more expensive than Samsung's depending on how long a plan you get, and whether or not you actually need a replacement phone. Google Square Trade and you can see the options.
Those are the big three. There are a couple of other options mentioned here: http://forums.androidcentral.com/samsung-galaxy-s7-edge/646986-insurance-samsung-s7-edge.html , but I'd stay with the big companies that are known to provide reliable claims service. Cheap insurance isn't a good deal if the company isn't actually around to pay your claim.
Then, i will get a "naked" phone, does it mean it will be free of bloatware ?
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Not sure what "naked" means. Where did you buy it, and what model (G935F, etc.) is it? If it's a carrier branded phone, it will have bloatware no matter where you bought it from (e.g., Best Buy or Amazon). If it's an unlocked international version, it will have Samsung's bloat, but not carrier bloat.
I've read here and there that to get to grips with the phone it can be a good idea to hard reset it right from the start, before i save any data on it. What do you think?
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Click to collapse
Won't hurt anything, but it probably isn't necessary. A factory reset simply restores it to the "new, out of the box" condition. Which is the same as what you'll have when you take it out of the box,
What do you recommend to maximize battery performance and durability ? How can i take good care of the battery on the long run ? Should i charge it fully as soon as imget the phone ? Or is it better to let it dry out completely and then charge it to max ?
Click to expand...
Click to collapse
Do NOT let the battery drain completely. That was good advice 10 years ago, when phones had NiCd batteries, but Lithium batteries do not like to be fully discharged. The best way to treat Li batteries, if you really want absolutely maximum longevity, is to maintain the charge between 25% and 75%. But for simplicity, just charge it to 100% when it needs it, and don't let it drop below 25% unless you have to.
What other things are important to have a good start with the phone ??
I thank you in advance for your kind replies !:good:
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Click to collapse
Read the forums and articles here, and at other Android sites. You'll find lots of good information and tips.
Also, consider getting a case. This is a slippery phone, and the glass back is pretty fragile. I haven't put a case on any other phone, but decided to put one on this one. I wanted the beauty to show through, so I got this one from Spigen. It makes the phone easier to hold, more comfortable (for me) to hold, provides some protection against breaking, and minimizes fingerprints.
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http://www.amazon.com/Spigen®-Cryst...&redirect=true&ref_=oh_aui_detailpage_o01_s00

+1 on the Samsung protection plus. I can say from experience (as in this past week) I already had my Gold S7E replaced due to me dropping my phone at 4 feet taking pictures of my fiancé and puppy. In result, a crack screen. Anyways I don't have Samsung Protection plus prior, but bought it, got my claim approved, and the replacement was shipped next day. Keep in mind though, they will replace the phone with the same specs, so the color is not considered. My new replacement was black and they would not exchange it regardless of saying "I'll wait til you get the gold". In the end I sent my damaged phone and had my carrier trade the black for a gold .
So, to answer your question. Samsung protection plus is awesome (assurant is their insurance) to an extent. And a case is a need! Phone pretty much slipped out of my hand when I dropped the phone.
On a side note, I'm unsure which carrier you're with but At&t (on-line) took care of my replacement at no charge (in-store reps weren't able to fulfill my request, PR at leasty local branch was misinformed).
To top it off, this is Day 1 with my new replaced Gold phone.
Sent from my SAMSUNG-SM-G935A using Tapatalk

First of, i want to thank you guys for answering my questions ! I appreciate it a ton !
As you both asked,i'm in france and i bought a naked phone online. My service provider here is Orange. Btw, what's the difference between carrier and service provider ?
I would like to ask also if the samsung insurance covers all repair costs ? I mean, i read somewhere that it just help reducing the bill but for instance, a broken screen will still cost about 200bucks to repair !
As for the battery , do i need to go through any calibration process ? I trust everything you told me, but i remember reading somewhere on this site that new phones might need to be calibrated battery wise ? Like, the software may not be fully aware of the battery or sth like that ? This leads me to ask if every piece of hardware maufactured is somehow tested individually before it ships ?
And concerning a protection for the phone i'll go with the silver clear view cover! It really looks stunning even if i'm aware in case of a drop it may open and expose the screen... I also already received my tempered glass ! Hopeflly both will fit together !

Artixine said:
First of, i want to thank you guys for answering my questions ! I appreciate it a ton !
As you both asked,i'm in france and i bought a naked phone online. My service provider here is Orange. Btw, what's the difference between carrier and service provider ?
Click to expand...
Click to collapse
I'm thinking that naked has a different meaning here than what you're trying to say. But if you mean it wasn't branded from Orange or another service provider, then I think the answer is that it will still have Samsung's bloat, but not any service provider installed apps. Oh, service provider and carrier amount to the same thing. Here in the U.S. we call Verizon, Sprint, etc. carriers. You'd call them service providers.
I would like to ask also if the samsung insurance covers all repair costs ? I mean, i read somewhere that it just help reducing the bill but for instance, a broken screen will still cost about 200bucks to repair !
Click to expand...
Click to collapse
I don't know what Samsung's (or anyone else's) insurance plans cover in France. They seem to vary a lot. Here in the U.S, there's a "deductible" of $79 for any repair of replacement. That means no matter what it costs for Samsung to repair or replace your phone, you only pay $79. I don't even know if Samsung offers this plan in France, or what it's terms are if they do. Probably best to go to the Samsung France web site and see if you can find something.
As for the battery , do i need to go through any calibration process ? I trust everything you told me, but i remember reading somewhere on this site that new phones might need to be calibrated battery wise ? Like, the software may not be fully aware of the battery or sth like that ? This leads me to ask if every piece of hardware maufactured is somehow tested individually before it ships ?
Click to expand...
Click to collapse
No, you don't. The battery has circuitry in it that works with the phone to keep track of battery status. Just charge it up and use it. There may be some truth that the phone "learns" about the battery during the first few charges, (I don't think so, though), but there's nothing special you need to do.
And concerning a protection for the phone i'll go with the silver clear view cover! It really looks stunning even if i'm aware in case of a drop it may open and expose the screen... I also already received my tempered glass ! Hopeflly both will fit together ![/QUOTE]