So, this weekend I noticed some dirt under my screen. It isn't too bad, but I paid good money for this phone and I pay $7 a month for TEP, so I want to be completely satisfied with what I have to make it all worthwhile. I'm one of those paranoid people that pre-order the BodyGuardz full-body kit before the phone has even arrived. Anyways, my phone is absolutely mint condition with the exception for some noticeable smudging on the top left of the screen. I even have a Case-Mate Barely There case on top of the full-body BG to protect the camera.
So I took it to a local Sprint store and waited nearly an hour for them to start working on the phone. The local rep told me it would be 2 hours to get it fixed. No problem as Outback was right next door. I grabbed some food and when I returned I was handed back my phone. Only, the screen was completely scratched up and the top and bottom front edges of the phone were chipped. I calmly approached the rep and said that I wasn't going to accept it as it is in far worse condition than when it arrived. I wasn't surprised when the rep said that they had replaced my screen with one that was laying around. I should have taken pictures of the condition so you guys know what I am talking about. I'm surprised they expected anyone to be ok with that. Anyways, so I have them put my old display back and they said that I would have to wait for a new screen to come about so I can get it swapped.
On the way home, I called customer service and explained the situation. After explaining to him that I was not going to waste any more time going through a similar situation in another store he was able to get an advanced replacement sent to me. He told me it would be a couple of weeks as the device was being preordered. I didn't mind as he told me that I would most likely be receiving a new device rather than a refurb due to the low availability. Sweet right?
So I get home today and I am pleasantly surprised to see the replacement waiting for me. I open it up and I noticed a crappy, $5 USB charger (that's odd), what seemed like an original EVO battery but turned out to be a black battery wrapped in red paper (I thought this one was pretty funny), a brand new back cover, and what looked to be a brand new EVO (display sticker was on and everything). Awesome!
Not quite. As I turn the device over, I notice the camera is completely scratched up. I mean, really scratched up. The rim around it was also all chipped. The kickstand had some scratches on it as well. Here we go again...
After being transferred about 3 times where I had to verify my account and explain the situation each time, I was able to get another replacement sent my way. Same story, might be 2 weeks as it is low demand. I explained to the rep that I don't want to keep going through this and I have had similar experiences with replacing my Palm Pre in the past and asked if there was any way he could request a new device. He said he wasn't able to as was not presented to him in the system. He then proceeded by saying that I could keep the charger and battery for my troubles. I giggled. It was as if they knew they were screwing me over and sent me those as if it would satisfy me. I have dealt with my replacements from Sprint and never have they just given me extra "goodies".
I'll most likely be cancelling my 5-line service with them if I don't get a flawless refurb or a new device from them. I have spent way too much time and energy dealing with this type of situation with my Palm Pre, and now with my EVO.
I was already pissed about the $10 additional smartphone tax and the screwed up discount limitations, but this is just pushing me over the edge.
That is exactly why I don't even bother with insurance... they are especially horrible on sprint but I got am illegally rebranded motorola when I was on centennial... Hated their insurance service
There is a reason why Hitler blew a gasket yesterday.
PS. My name is HondaCop and I approve this message.
Good Luck...
Good luck with that flawless idea, I went through 3 refurbs before I demanded brand new phone. On inspection of the new phone, it has light leakage around the gasket and a pin hole next to the home button that light comes through.
I have given up on HTC and Sprint. Once my contract is up, I am either jumping overboard or researching phones thoroughly
Im sorry to hear about that dude. I have had some trouble with sprint but just recently I got a BRAND NEW out of the box phone for free. My battery was shot and it wouldnt charge or turn on so I went in and told sprint that it wouldnt turn on and apparently they didnt think to try a different battery, they gave me a brand new phone and sent me on my way. needless to say, I had an extra bat and it worked just fine.
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
cruise350 said:
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
Click to expand...
Click to collapse
Hope you brought your helmet.
@OP, you can also contact the manufacturer and have it replaced with them. I don't think they send refurbs.
Yeah? Sprint used to let me keep the goodies when I got my pre replaced (3 times out of the 6, atleast)
Sent from my PG06100 using XDA App
cruise350 said:
You should be happy that they do anything for you.
Click to expand...
Click to collapse
WOW... I guess you walk in to Sprint while grabbing your ankles?
PS. My name is HondaCop and I approve this message.
HondaCop said:
WOW... I guess you walk in to Sprint while grabbing your ankles?
PS. My name is HondaCop and I approve this message.
Click to expand...
Click to collapse
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
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Sorry, couldn't refuse. Let's keep this clean
DirtyShroomz said:
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
Sorry, couldn't refuse. Let's keep this clean
Click to expand...
Click to collapse
Lol!
Sent from my PC36100 using XDA App
DirtyShroomz said:
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
Sorry, couldn't refuse. Let's keep this clean
Click to expand...
Click to collapse
Never said I didn't like Sprint. Don't hate me because I'm not into ballwashing like you guys are, kiddo.
PS. My name is HondaCop and I approve this message.
cruise350 said:
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
Click to expand...
Click to collapse
The moment I am liable for a 2-year contract when purchasing their phone AND pay their full-protection insurance, it is TOTALLY Sprint's responsibility to address the dirt under my screen. It isn't like they're paying for the device out of their pockets. They're simply acting as the middleman between the client and HTC's warranty department. It's the least they can do for someone who is devoting 2-years of their wireless service costs to them and is paying their TEP fees.
I don't know what you're talking about but I used to be with T-Mo for 5 years and NEVER had issues such as these. I always got brand new devices as replacements. I don't know how it is nowadays, but that's how it was 2 years ago.
BTW - Dust under the screen is not cosmetic as it is affecting visibility of the display much like dead pixels would. It is also something that is not supposed to occur on any device.
Finally, your little condescending attitude is not going to help you in life. Good luck!
I don't know what you're talking about but I used to be with T-Mo for 5 years and NEVER had issues such as these. I always got brand new devices as replacements. I don't know how it is nowadays, but that's how it was 2 years ago.
BTW - Dust under the screen is not cosmetic as it is affecting visibility of the display much like dead pixels would. It is also something that is not supposed to occur on any device.
Finally, your little condescending attitude is not going to help you in life. Good luck!
Click to expand...
Click to collapse
He's right. T-Mobile has the best customer service. I replaced my G1 twice in one year. Might have been a refurbished one but it was like new. The best part was I never had to go to a repair center. I made a phone call explained my problem they asked if the water indicator was red and that's it. Sent me a new one in the mail and I sent mine right back no charge.
Sent from my PC36100 using Tapatalk
They could have been like T-Mobile when an update bricked my cliq, even with insurance they said they couldn't help me, contact Motorola which in turn told me to contact T-Mobile, I canceled an went to Sprint.
akarol said:
It isn't like they're paying for the device out of their pockets.
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Click to collapse
Actually, they are paying for the device, out of pocket. You know how the phone actually costs 500, and you're getting it for 200..?
Akarol,
Being a service manager for a sprint store it bothers me that people have to deal with that stuff.. if any of my service techs did that to people i would slap the **** outta them.. I'm sorry that a service center has treated you that way and with 2 phones none the less. Was it a corporate or just an authorized service center?
Makdasamurai said:
Akarol,
Being a service manager for a sprint store it bothers me that people have to deal with that stuff.. if any of my service techs did that to people i would slap the **** outta them.. I'm sorry that a service center has treated you that way and with 2 phones none the less. Was it a corporate or just an authorized service center?
Click to expand...
Click to collapse
Makdasamurai: Thank you for understanding. The sad thing is that it was a corporate store. One of the largest ones here in Orlando (by the Florida Mall). I made the mistake of going to an affiliate store in the past with my Palm Pre (Five Star Cellular) and I will never do that again.
What bothers me is that there is this disparity in service from store to store. I read stories here about people going in and getting a brand new phone on the spot. It's not like they're not being reimbursed that phone by Sprint. Right?
Backdown: I understand what you're saying, but that's nothing new. That's how contract works. They give us a discount, for our commitment with them. Some situations don't even require contracts but the compatibility itself locks you into a commitment such as video game consoles, printers, etc. Trust me, they're making a ton more money on the service than they're losing on devices.
I've been through a very similar situation, so I'll give you some advice. The ONLY people on the phone that can send you a NEW phone, is retentions (account services). If anyone else TOLD you they were sending a new phone, its a lie. That's why you got it so quick, because they send out a refurb instead of waiting for the new one to come back in stock. The lower level reps do not have the power to order a new phone, even if they think they do.
Good to know. I'll be sure to tackle that department if my new replacement disappoints. I just wish I didn't have to go through all this turmoil.
Related
So I'm getting out of my car yesterday, and my phone was in my case attached to my belt. However, the magnetic flap the prevents the phone from sliding out apparently didn't make good contact and the phone slid out of its case and landed right on a corner and turned the screen digitizer into a spider web of broken glass.
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I don't want to go through my insurance for several reasons. Therefore, I went on eBay and ordered a new digitizer for about $34 shipped with Priority Mail. However, I'd also like to replace the actual plastic case that holds the phone together, as it has some broken clips and the phone looks like it wants to come apart. However, I can't find anyone selling it. There are some video tutorials on Youtube and it seems like an easy enough process, I just can't seem to find the part.
Does anyone know where I can purchase an OEM exterior case for this phone?
Any help would be greatly appreciated.
Resolved and I double-posted the thread like a moron.
Mods: My apologies. Feel free to delete.
Doesn't Sprint have some new repair policy where for a flat fee ($35) you can bring your phone in (even out of warranty) and they'll repair it?
Someone chime in if they know.....
flipper12 said:
Doesn't Sprint have some new repair policy where for a flat fee ($35) you can bring your phone in (even out of warranty) and they'll repair it?
Someone chime in if they know.....
Click to expand...
Click to collapse
now that's old and they don't do that anymore...i had the housings for sale if you were interested, it includes all new parts minus the actual motherboard from your phone
Daaaamm man looks like that thing took a hit at 90mph hope you get it worked out
Sent from my slightly dazed and confused pc36100 using XDA premium app
iitreatedii said:
now that's old and they don't do that anymore...i had the housings for sale if you were interested, it includes all new parts minus the actual motherboard from your phone
Click to expand...
Click to collapse
How much?
I wouldn't mind having a replacement ready to go. I've dropped my EVO at least ten times and I've been VERY lucky so far.
iitreatedii said:
now that's old and they don't do that anymore...i had the housings for sale if you were interested, it includes all new parts minus the actual motherboard from your phone
Click to expand...
Click to collapse
I'm interested as well. How much $ you asking?
_MetalHead_ said:
I'm interested as well. How much $ you asking?
Click to expand...
Click to collapse
I have to double check with my supplier, I used to be able to sell them fo 65 plus shipping but you knw nowadays, prices go up everyday lol, I'll try to get back ASAP for you guys. I might hurry too seeing as there is interest in it. When I mentioned it a while ago when I had them, no one was interested
Go to global direct parts you can get oem cases and parts there for good prices. I think an oem case in there is 30 dollars or so.
Edit: I just went there in my Evo. It's $37.80.
Sent from my PC36100 using XDA Premium App
pockets>cases/holsters
Well, I double-posted this thread trying to edit the subject line to add "resolved" to it. My other thread is here:
http://forum.xda-developers.com/showthread.php?p=12141063#post12141063
On this thread, I added a link I found to a US seller on eBay. I got the housing for $25 shipped, and it brings the adhesive already. All you have to do it peel the tape and place the new digitizer in place.
Digitizer = $35 shipped
Housing = $25 shipped
Total cost= $60
Yea, I could have paid $40 more and had Asurion send me a refurb, but then I'd have to start over from scratch and then if I have one more claim within a year, they kick me out and I have no more insurance. I'd rather save my claims for when I do something really stupid and completely break my phone or flat out lose it (knock on wood).
In the meantime, it really sucks because I feel like I'm going to cut my finger on the screen. Works flawlessly, though.......incredibly enough.
Edit: The $35 Sprint deal was a no go. I was told by the in-store rep of the repair center I went to that they are not allowed to even touch the phone because there are obvious signs of physical damage. Even then, the $35 charge was for people who did NOT have insurance on their phones. I asked if I changed the digitizer myself, could I then bring the phone back in to replace the case for cosmetic issues and pay the $35 and was told yes. However, I do not think she knew what she was talking about and I called a different repair center where I was told they couldn't do a damn thing for me. That's when I went ahead and ordered the parts myself.
This just happened to a co-worker of mine and a Sprint repair center here in Kansas City replaced his screen for him. It was covered under his insurance with no deductible. Surprised the hell out of him.
NSRider said:
This just happened to a co-worker of mine and a Sprint repair center here in Kansas City replaced his screen for him. It was covered under his insurance with no deductible. Surprised the hell out of him.
Click to expand...
Click to collapse
Well, your friend is a very lucky guy. Even when Sprint was doing this a short while ago, there was a $35 fee associated with it. Your buddy's luck was as good getting the problem fixed as it was bad when the phone broke to begin with. lol
crap, I never bought insurance. So they don't do the 35 dollar thing anymore? That was very appealing which is why I waived insurance on my girlfriends evo.
NSRider said:
This just happened to a co-worker of mine and a Sprint repair center here in Kansas City replaced his screen for him. It was covered under his insurance with no deductible. Surprised the hell out of him.
Click to expand...
Click to collapse
Same happened to me less than 2 months ago. My heart stopped when my Evo slapped the hard tiled floor. One repair center told me to go online (Asurion) and file the claim. Instead I went home & went to a different repair center the next morning. They replaced the screen & didn't charge me a dime.
The $35 repair fee does cover exchanges or repairs without insurance. However, the policy was slightly modified as of Feb 1st. Any LCD/lens/digitizer with multiple cracks or a single crack longer than 1 inch is considered damaged beyond repair (DBR). An insurance claim would have to be filed. If the digitizer simply stops functioning, it can still be replaced under insurance or the $35 repair fee.
For those that would want to do the repair themselves, be warned. There are two different types of Evo screens. One made by Sharp and one made by AUO. They are not interchangeable.
Update:
The process did not go well. It was actually very easy, IMO, but it turns out that the LCD cracked along with the digitizer when the phone fell. Therefore, it broke even more during the process of removing it from the digitizer and became useless. However, I feel that if the LCD would not have been damaged during the initial fall, that I would have been able to do it.
With that said, I called Asurion for a replacement and the Evo is back ordered so I have to wait 7-10 days for them to send me another phone. In the meantime, I have been reduced to this:
Good times!
rugedraw said:
The process did not go well. It was actually very easy, IMO, but it turns out that the LCD cracked along with the digitizer when the phone fell. Therefore, it broke even more during the process of removing it from the digitizer and became useless. However, I feel that if the LCD would not have been damaged during the initial fall, that I would have been able to do it.
With that said, I called Asurion for a replacement and the Evo is back ordered so I have to wait 7-10 days for them to send me another phone. In the meantime, I have been reduced to this:
Good times!
Click to expand...
Click to collapse
Lmfao the old porn shaky cam phone huh.
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dirkyd3rk said:
Lmfao the old porn shaky cam phone huh.
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Click to expand...
Click to collapse
I have two of these, and like 7 Motorola Star Tacs. Yes, Star Tacs. lol I picked the lesser of two evils.
I walked in store 437 and informed Assistant manager "Nick" that my usb port has more than likely detached from the motherboard because it stop charging last night. I also informed him, once he finds its defective i cant wait for another phone. I need him to get one off the shelf. Nick "assistant manger informs me he doesn't have any EVO's. So tech "mike" took phone apart and USB port fly's on table. Mike "tech" says...this is the problem, the port is no longer soldered on the phone. I looked at him like he was a dummy and said your exactly right, lets get me a phone. Tech says "oh!! this is your fault" . Lmao Oh yea, i carry the mother board around in my pocket or something.. Long story short they refuse to replace phone. Called Account services "retentions and they sent me to another store telling them to replace it" I get to store they take phone apart and say... oh yea, this is a defect that effects many first generation EVO's. They gave me new phone box cables everything and i was out the door in 5 minutes! I went back to the store 437 to ask Nick "manager" why he told me he didn't have any phones when inventory states he does. Nick said "i didn't say that, i said we dont have any repair phones" WTF What is a repair phone first of all and second i assume you mean refurbished, which no store has refurbished phones!!!!! <-----My story for today Feel free to give your store # that gave you issues regarding same issue or similar!
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Glad you got it replaced, bro
dallastx said:
I walked in store 437 and informed Assistant manager "Nick" that my usb port has more than likely detached from the motherboard because it stop charging last night. I also informed him, once he finds its defective i cant wait for another phone. I need him to get one off the shelf. Nick "assistant manger informs me he doesn't have any EVO's. So tech "mike" took phone apart EVO and USB port fly's on table. Mike "tech" says...this is the problem, the port is no longer soldered on the phone. I looked at him like he was a dummy and said your exactly right, lets get me a phone. Tech says "oh!! this is your fault" . Lmao Oh yea, i carry the mother board around in my pocket or something.. Long story short they refuse to replace phone. Called Account services "retentions and they sent me to another store telling them to replace it" I get to store they take it apart the phone and say... oh yea, this is a defect that effects many first generation EVO's. THey gave me new phone box cables everything and i was out the door in 5 minutes! I went back to the store 437 to ask Nick "manager" why he told me he didn't have any phones when inventory states he does. Nick said "i didn't say that, i said we dont have any repair phones" WTF What is a repair phone first of all and second i assume you mean refurbished, which no store has refurbished phones!!!!! <-----My story for today Feel free to give your store # that gave you issues regarding same issue or similar!
Click to expand...
Click to collapse
I hear ya, I a electronics student myself. I took mine apart when it happen to me (around launch date). I was amazed how not thought out the part was. Ok i understand using surface mount components is quicker to have a robot arm placing them and then basically putting the motherboard in a oven to make all the connections its how everything is done. But not to form any plastic around to give it no where to go would have been the best thing to do.
It is the most used port and really needs to be a tad more rugged. Honestly it just sit there with space all round it and only that touches it from the case is the outer rim of the case. Only way i could have made it work would have been to hot glue the thing I ripped all the pads
Yea mine is doing this too. It charges but only if the cable is in the right position. Since its a bad esn phone I doubt ill get it replaced. Im looking for any successful stories of anyone who has fixed this on their own or even attempted it.
i assume you mean refurbished, which no store has refurbished phones!!!!!
Click to expand...
Click to collapse
Actually most stores carry more refurbs in stock than new ones, so customers dont have to wait to order one.
I repaired an Evo 4g with a ravaged USB port. http://forum.xda-developers.com/showthread.php?t=1110886
sgtnoodle said:
I repaired an Evo 4g with a ravaged USB port. http://forum.xda-developers.com/showthread.php?t=1110886
Click to expand...
Click to collapse
You gonna keep posting the same link in different threads?
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westicle said:
You gonna keep posting the same link in different threads?
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Click to expand...
Click to collapse
Who cares. The link he just posted is extremely helpful. What contribution have you made that is remotely close to his?
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I worked for a Sprint tech store and a charging port coming off the motherboard is 100% not covered by the store. Chances are you called customer service off hours where the calls get directed out of the country which is why they said that they will replaced the phone for you. Basically so they can get you off the phone. Listing the names and numbers of the store that exchanged this phone for you is dangerous. You should be praising SPRINT that they were dumb enough to replaced this for you when you should have had to pay $100 or buy a new phone. PORTS BROKEN OFF THE MOTHERBOARD ARE PHYSICAL DAMAGE!!
Refurbished /reconditioned phones are what you receive when we order you replacement phones. Every service and repair store will have some of these in their inventory.
Well,just so happens I had this very problem yesterday.....took the phone in to my local store.didn't even bother to unroot..came back in a few hours,they said they couldn't fix it.but, they gave me a brand new phone.the bad things was, I was running the rooted stock OTA.on the new phone was froyo.rooted it and I am now back to rooted ginger!!!!
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PORTS BROKEN OFF THE MOTHERBOARD ARE PHYSICAL DAMAGE!!
Click to expand...
Click to collapse
Not 100% of the time. Yes, if the person dropped their phone, or treated it like crap, that is physical damage. But for most of us, who take care of our phones, and the charging port just happens to break by just plugging in a charger, that is NOT physical damage. That is a hardware failure.
I just started having this issue last night and I hope Sprint lets me get a replacement. I have insurance, so hopefully it's covered.
dallastx said:
I walked in store 437 and informed Assistant manager "Nick" that my usb port has more than likely detached from the motherboard because it stop charging last night. I also informed him, once he finds its defective i cant wait for another phone. I need him to get one off the shelf. Nick "assistant manger informs me he doesn't have any EVO's. So tech "mike" took phone apart and USB port fly's on table. Mike "tech" says...this is the problem, the port is no longer soldered on the phone. I looked at him like he was a dummy and said your exactly right, lets get me a phone. Tech says "oh!! this is your fault" . Lmao Oh yea, i carry the mother board around in my pocket or something.. Long story short they refuse to replace phone. Called Account services "retentions and they sent me to another store telling them to replace it" I get to store they take phone apart and say... oh yea, this is a defect that effects many first generation EVO's. They gave me new phone box cables everything and i was out the door in 5 minutes! I went back to the store 437 to ask Nick "manager" why he told me he didn't have any phones when inventory states he does. Nick said "i didn't say that, i said we dont have any repair phones" WTF What is a repair phone first of all and second i assume you mean refurbished, which no store has refurbished phones!!!!! <-----My story for today Feel free to give your store # that gave you issues regarding same issue or similar!
Click to expand...
Click to collapse
Funny story, they played you at that first store, they were saving their nib evos for new subscribers and upgrades.
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sitlet said:
Not 100% of the time. Yes, if the person dropped their phone, or treated it like crap, that is physical damage. But for most of us, who take care of our phones, and the charging port just happens to break by just plugging in a charger, that is NOT physical damage. That is a hardware failure.
Click to expand...
Click to collapse
No, in Sprint's eyes, if the charging port is completely broken off the board, then its considered physical damage. I am a Sprint employee at a repair store, and we deal with this every day. If its just loose, they will normally cover it. But once they open the phone up, they determine if its just loose, or broken off the motherboard. On the other hand, it is up to the tech that you get and the manager on duty.
As far as the type of phone you get, they would normally give you a refurb, unless they are out of stock in the warehouse, then it would be a NIB.
mdrharris said:
No, in Sprint's eyes, if the charging port is completely broken off the board, then its considered physical damage. I am a Sprint employee at a repair store, and we deal with this every day. If its just loose, they will normally cover it. But once they open the phone up, they determine if its just loose, or broken off the motherboard. On the other hand, it is up to the tech that you get and the manager on duty.
As far as the type of phone you get, they would normally give you a refurb, unless they are out of stock in the warehouse, then it would be a NIB.
Click to expand...
Click to collapse
No, In the real world that is a global defect affecting many first gen evo's. You know what makes sprint a **** company? the fact that they dont issue a recall for faulty craftsmanship. Keep backing your sheepishly run company. Poor buisness decisions and poorly made products will inevitably be the last straw for many diligant sprint users.
Hamspiced said:
No, In the real world that is a global defect affecting many first gen evo's. You know what makes sprint a **** company? the fact that they dont issue a recall for faulty craftsmanship. Keep backing your sheepishly run company. Poor buisness decisions and poorly made products will inevitably be the last straw for many diligant sprint users.
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This
Sent from my PC36100 using XDA App
this is my issue!
mine started to come off and in trying to solder it with a very low wattage DIY kit it ended up falling off. the solder material (not sure what it's called, my dad did the soldering, he's a professional welder (although read: not in electronics!)) wouldn't stick and it kept coming off. after that my screen wont come on, although the battery has about 70% left and the phone does turn on.
is this something I can get repaired at a sprint repair store and pay a fee, like say when your screen gets messed up?
when answering above, in case it makes a difference, i'm on MetroPCS and NOT a sprint customer.
Hamspiced said:
No, In the real world that is a global defect affecting many first gen evo's. You know what makes sprint a **** company? the fact that they dont issue a recall for faulty craftsmanship. Keep backing your sheepishly run company. Poor buisness decisions and poorly made products will inevitably be the last straw for many diligant sprint users.
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Click to collapse
Wouldn't HTC issue the recall? They manufactured the phone sprint is just the carrier. Every one is quick to jump on sprint, but I see the issue being HTC's. Just my opinion...
Poop
I had a 0003 and just had it replaced about a week ago because of the USB breaking off. At the time I hadn't seen a thread with anyone mentioning this happening to them and I thought it was just me but over the last week I've seen several. When the tech opened mine up he pointed out that the moisture strip was red indicating the phone had water damage. That phone had never been remotely close to water, I'm sure it was probably due to me taking to phone in the bathroom while showering or something. I ended up calling Asurion and had a brand new 0004 at my door the next afternoon. I'd rather not have had to pay the $100 deductible but I figure I'll get that back after getting my 3D and selling this one.
chofert said:
I worked for a Sprint tech store and a charging port coming off the motherboard is 100% not covered by the store. Chances are you called customer service off hours where the calls get directed out of the country which is why they said that they will replaced the phone for you. Basically so they can get you off the phone. Listing the names and numbers of the store that exchanged this phone for you is dangerous. You should be praising SPRINT that they were dumb enough to replaced this for you when you should have had to pay $100 or buy a new phone. PORTS BROKEN OFF THE MOTHERBOARD ARE PHYSICAL DAMAGE!!
Refurbished /reconditioned phones are what you receive when we order you replacement phones. Every service and repair store will have some of these in their inventory.
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Well i am glad i didn't go to your store...and if i did i would of still got it replaced at another store....And no.... i didnt speak to the Philippines or Canada. I spoke to the USA in account services..But thanks for giving us handbook rules. Now if you could post your store number so no one will ever goes there please?
I'm having the "screen separation" issue where it starts to come up and move around at the bottom of the front of the phone, light leaking out shows up in the dark, etc.
Anyway... it's slowly getting worse so I unrooted my EVO and flashed back to stock (regretting it, a little) for giggles to take it to a Sprint corporate store near where I live to have them look at it.
The rep at the store, who wasn't even really interested in looking at my phone, told me:
1. He never heard of the problem.
2. He never saw a phone with the problem.
3. HTC never told Sprint anything official about it.
Long story short, he told me that it'd be considered a "cosmetic issue" and I'd have to file an insurance claim to get a replacement, or I could contact HTC and deal with them.
Lame! I just bought this phone a little more than 2 months ago. This is really something they should take care of at the store. They're the ones that sold me the damn thing!
</rant>
Anyone else had to deal with this problem? What did you wind up doing?
I'm sitting here rolling unrooted/stock right now, debating keeping it that way until there's a bug-free leak of the official EVO update. Ugh. I wish "ii treated ii" would tell me when the Nexus S was really going to be released so I can sell this phone and get one...
Ryjabo said:
I'm having the "screen separation" issue where it starts to come up and move around at the bottom of the front of the phone, light leaking out shows up in the dark, etc.
Anyway... it's slowly getting worse so I unrooted my EVO and flashed back to stock (regretting it, a little) for giggles to take it to a Sprint corporate store near where I live to have them look at it.
The rep at the store, who wasn't even really interested in looking at my phone, told me:
1. He never heard of the problem.
2. He never saw a phone with the problem.
3. HTC never told Sprint anything official about it.
Long story short, he told me that it'd be considered a "cosmetic issue" and I'd have to file an insurance claim to get a replacement, or I could contact HTC and deal with them.
Lame! I just bought this phone a little more than 2 months ago. This is really something they should take care of at the store. They're the ones that sold me the damn thing!
Anyone else had to deal with this problem? What did you wind up doing?
I'm sitting here rolling unrooted/stock right now, debating keeping it that way until there's a bug-free leak of the official EVO update. Ugh. I wish "ii treated ii" would tell me when the Nexus S was really going to be released so I can sell this phone and get one...
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*2 anytime you have a disagreement with the store on a tep issue.
ii treated ii would likely help if you gave more "thanks"
They tried telling me the same thing months ago, then a month ago I dropped it and shattered the screen. But $100 and I have a 004 hardware brand new not refurbished. And an extra charger, 8gbcard. I am satisfied now.
mattykinsx said:
*2 anytime you have a disagreement with the store on a tep issue.
ii treated ii would likely help if you gave more "thanks"
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Click to collapse
I did this for the same issue. The tech on *2 agreed I should've had the phone replaced and said I should go back an talk to the manager. Well, I did that and the manager denied my replacement request as well. Eventually had to take it to [email protected] and they were able to reset my upgrade for this summer (it was suppose to be taken away). I ended up fixing the light leakage by buying a black paint marker at walmart, applied a thin strip between the glass and the casing and good as new!
No offense by why are people so anal about this? Heath there's little white lines on both sides of my screen.. doesn't bother me
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.
I have a similar story, OP. I went in this weekend to show them my blown earpiece speaker and the large white spots on the screen. The spots are definitely an issue that can be looked up on the forums here. As a matter of fact, Sprint had already sent me a replacement for the white spot thing before, but my new one has the same issue now. Any way, they charged me $40 to replace the earpiece, which is clearly a manufacturing defect. When I asked why it wasn't covered under warranty, I was told that I could choose to ship it to HTC and be without a phone for weeks. Then I was told that even if I had insurance on the phone, I still would have to pay for the ear piece replacement. About the white spots, I got the "it's cosmetic" reply. This is some BS.
After I left the Sprint Store, I went to T-Mobile and At&t to ask about how they deal with warranty issues. Both stores told me that if there's a problem that's clearly a manufacturing defect, they replace it for free if it's under warranty.
I've been happy with Sprint up until this point for the most part, but I'm now considering how much I really want to keep giving them my money.
Crossrocker said:
No offense by why are people so anal about this? Heath there's little white lines on both sides of my screen.. doesn't bother me
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.
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If this happened to me on a 2 month old phone, I'd be beyond pissed.
I went to the Sprint store near my office today too. While putting on a screen protector, some water got inside and caused dark spots. Most of it went away, but 2 small spots were clearly noticeable when the screen was white(otherwise, not that big of an issue).
I told the rep about the spots and he asked if I had insurance on it. I told him I did not. He was pretty cool and said he could file some repair order and I'd just have to ante up $35. I asked him if they're going to repair the screen, he told me I'd get a new phone in about 3 days. WINNING!!
BTW, I didn't even bother unrooting. He looked confused as he was trying to find the dialpad since the launcher on Myn 2.2 looks different...lol
iitreatedii said:
are you still trying to be a fagget like for real, get a life...
anyway OP, call sprint and have them call that specific store, they will do that if you ask them to.
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The fact you spelled "******" wrong is hilarious, its his signature, you get a life. Going off on people like that is just ignorant, seriously.
Sent from my PC36100 using XDA App
Crossrocker said:
No offense by why are people so anal about this? Heath there's little white lines on both sides of my screen.. doesn't bother me
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.
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A 2 month old phone that you're gonna be tied into a contract and likely have to use for over a year (closer to 2 with the new upgrade policy I believe).. I'd be more than anal about it.
if they choose to be an ass... then so you owe them nothing...
say you lost the phone... file for $100 deductible replacement.. and now you have a spare to fix things yourself... and use as you see it.
all the official sprint store that i went they where professional and they help me but, don't go to those private authorizes dealer for sprint they are the real asshole. i made a mistake signing up at one and maan they gave me hard time exchanging my defect Samsung epic and i already reported to sprint and they are under investigation.
Some users have this idealistic view of Sprint in-store service, but that's sadly not the case for many of us. For what it's worth, I should note that I'm a civil, friendly, slightly shy person. I don't have any attitude and I don't try to antagonize the employees or get riled up.
That said, it took me several stores and several tries to get my issues dealt with, along with about $60 total of gas. One store was outstandingly rude, arrogant and unhelpful. The other stores were like robots worked there, depending on what robot you got, you'd walk away happy, or very frustrated.
The problems I had with my old Evo were all WIDELY known defects that Sprint has even acknowledged, yet the employees played 100% dumb, insisting that "all Evo's have the bright spot, that's a flaw in all of them, and a swap won't help" and "random reboots are just a fact of life with a smartphone this sophisticated." Wtf? Anyway.
Someone needs to do a hidden camera report and send it to Dan Hesse.
most the store level reps eat paint chips lol real genius's. most of the time they give me trouble ill pull out my phone and dial *2 in front of them and that normally changes how im treated
thats bs
unknown_soldier said:
I have a similar story, OP. I went in this weekend to show them my blown earpiece speaker and the large white spots on the screen. The spots are definitely an issue that can be looked up on the forums here. As a matter of fact, Sprint had already sent me a replacement for the white spot thing before, but my new one has the same issue now. Any way, they charged me $40 to replace the earpiece, which is clearly a manufacturing defect. When I asked why it wasn't covered under warranty, I was told that I could choose to ship it to HTC and be without a phone for weeks. Then I was told that even if I had insurance on the phone, I still would have to pay for the ear piece replacement. About the white spots, I got the "it's cosmetic" reply. This is some BS.
After I left the Sprint Store, I went to T-Mobile and At&t to ask about how they deal with warranty issues. Both stores told me that if there's a problem that's clearly a manufacturing defect, they replace it for free if it's under warranty.
I've been happy with Sprint up until this point for the most part, but I'm now considering how much I really want to keep giving them my money.
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I had sent my phone repaired a while back for a crackedscreen, when theyfixed the screen, 2 days later my ear speaker broke.. I went in.. told them that they had fixed my screen, but they now broke my ear piece.. they replaced it in 20 mins free of charge
Rippley05 said:
A 2 month old phone that you're gonna be tied into a contract and likely have to use for over a year (closer to 2 with the new upgrade policy I believe).. I'd be more than anal about it.
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Gotcha. Ive had the lines since.. last year? But i always have a case on so i don't see em. Anyway I'm going to the evo 3d soon
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.
Thread cleaned of irrelevant nonsense and trolling
Sprint sucks...worst customer service
smuglife101 said:
Sprint sucks...worst customer service
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Never given me a problem, it's mostly dumb employee's who are either being dicks or are retarded.
smuglife101 said:
Sprint sucks...worst customer service
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Being as they hold the award for best customer service in the industry....
Yesterday I wasted about 3 hours of my time with Sprint. The power port on my 7 month old EVO began acting up, so I went into one of the authorized retail stores. All the lady does is blow on the power port like an NES cartridge, and sends me on my way. Sure enough, her idea didn't work. So I called tech support, explained my conundrum and that's when they informed me that an employee at the store (who happens to be my ex's friend), had ordered a refurbished EVO for me when he found out the power port still wouldn't work. I told the tech on the phone that I will not accept a refurbished EVO when A.) It's still under warranty, and B.) I've got insurance on it.
The tech says there is nothing she can do, so I demanded to speak to her supervisor. I'm a polite guy and was never rude to the staff, but I reminded them that ATT, T-Mobile and Verizon had all replaced my phones no questions asked (AT&T and T-Mobile I pulled out of my ass). Immediately the supervisor offers me a choice of either an EVO Shift or an LG Optimus. I went ahead and chose the Shift because I like having 4G along with a physical keyboard.
The next day the guy at the store texts me and says the deal can no longer go through because the refurbed EVO he ordered had arrived at the store for me. Again, the replacement I never asked for in the first place. His stupid mistake caused me to spend an hour and a half on the phone with various customer service reps who tried telling me I was SOL. They even had the balls to offer me a refurbished Blackberry and a plethora of refurbished dumbphones. I told them I knew it was in their notes of what deals were being worked out, and I wasn't going to downgrade my phone over this. Finally I threatened them that I would be more than happy to pay the termination fee and return to Verizon, and they caved.
Finally the idiots running the customer service line put in the order for the EVO Shift. I was ready to bludgeon their "techs" with a blunt object over their stupidity.
So final note, did anyone switch from the EVO 4G to the Shift? How did you like it?
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*
*Note: Not all Sprint customer service folk are bad..just 75% of the ones I dealt with yesterday.
I went from the evo to the shift in may, and I just re-activated my evo to take it for a spin again. The main thing i was missing was the root ability (I took the OTA update on the shift). I just got bored of the stock phone. I definately love the physical keyboard though, and although the Shift screen is a bit small for my likings, it did the job. I'll most likely be going back to the shift shortly, it's a solid phone and if you like physical keyboards, you'll definately like it
I feel for you. Yesterday I spent 3 hours on the phone with customer service then tech support then finally the tech support manager. Only to find out blasted those three hours because the tech support manager had never heard of the screen separation issue. You know the issue the phone has had since launch day. At least you got a replacement out of it. They refused to replace mine and told me to co.tact HTC.
Sent from my PC36100 using XDA Premium App
The Shift is a decent phone. The size of the screen takes some getting used to after the EVO, but the battery life is definitely better stock because of the reduction in size. The keyboard is pretty good, if you want one. It feels zippier than the EVO.
My wife likes her Shift a lot.
I told the tech on the phone that I will not accept a refurbished EVO
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Umm, you have a 7 month old used phone, and you want a brand new one? That's asking a bit too much. Yes, your phone is under warranty, but it's standard practice for ANY company to replace warranty issues with a refurbished device.
B.) I've got insurance on it.
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Then call Asurion, and pay them 100 bucks. You will still get a refurb.
Anyway, even if you would have taken the refurb, most of them are fine. Once in a while you will get a bad refurb that still has problems, but its not that big of a deal, just take it back or call, and ask for another refurb.
rfunitshifter said:
Yesterday I wasted about 3 hours of my time with Sprint. The power port on my 7 month old EVO began acting up, so I went into one of the authorized retail stores. All the lady does is blow on the power port like an NES cartridge, and sends me on my way. Sure enough, her idea didn't work. So I called tech support, explained my conundrum and that's when they informed me that an employee at the store (who happens to be my ex's friend), had ordered a refurbished EVO for me when he found out the power port still wouldn't work. I told the tech on the phone that I will not accept a refurbished EVO when A.) It's still under warranty, and B.) I've got insurance on it.
Click to expand...
Click to collapse
Please explain why you deserve a new phone on an old 7 month old phone? You, don't.
The tech says there is nothing she can do, so I demanded to speak to her supervisor. I'm a polite guy and was never rude to the staff, but I reminded them that ATT, T-Mobile and Verizon had all replaced my phones no questions asked (AT&T and T-Mobile I pulled out of my ass). Immediately the supervisor offers me a choice of either an EVO Shift or an LG Optimus. I went ahead and chose the Shift because I like having 4G along with a physical keyboard.
Click to expand...
Click to collapse
Only reason you got a choice is because the EVO is on backorder. More than likely your replacement is a refurbished phone as well as there is no magical "new" or "refurbished" button when replacements are sent out.
The next day the guy at the store texts me and says the deal can no longer go through because the refurbed EVO he ordered had arrived at the store for me. Again, the replacement I never asked for in the first place. His stupid mistake caused me to spend an hour and a half on the phone with various customer service reps who tried telling me I was SOL. They even had the balls to offer me a refurbished Blackberry and a plethora of refurbished dumbphones. I told them I knew it was in their notes of what deals were being worked out, and I wasn't going to downgrade my phone over this. Finally I threatened them that I would be more than happy to pay the termination fee and return to Verizon, and they caved.
Finally the idiots running the customer service line put in the order for the EVO Shift. I was ready to bludgeon their "techs" with a blunt object over their stupidity.
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Click to collapse
Good job on an empty threat. Every company will send you a refurbished phone. You're lucky to get a new one. The only idiot is you thinking you are owed a new device for your broken almost year old phone. I will say the store rep should have let you know a replacement was ordered though, other than that, you are in the wrong. Cancellations threats no longer work, notice you still had to speak with tech for the replacement and not retention?
Sent from my Nexus S 4G using XDA Premium App
After I got a refurbished they sent me a new one due to screen seperation and a crappy vibrating motor. I asked for a nexus but they are out of stock so they're gonna call me in two weeks when it's in and gimme a nexus. I have tep
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PolyphonicSoul said:
After I got a refurbished they sent me a new one due to screen seperation and a crappy vibrating motor. I asked for a nexus but they are out of stock so they're gonna call me in two weeks when it's in and gimme a nexus. I have tep
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Click to expand...
Click to collapse
Yet I call and the tech support manager says the screen separation isn't a known issue.
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It depends on the rep you get. I just happened to have a really awesome one. I told him I had a refurbished.He didn't know what seperation was so I explained it pops out of the bezel and the crappy vibrator. I explained that I understood the tep program and he told me I could get a shift or a nexus cause he assumed the EVO was on backorder. He checked for a nexus but they said they're out for the next 2 weeks. Then miraculously the evo was in stock somehow after he did some digging. He told me this was to hold me over till the nexus is in. He put me.on with a super. I complemented the rep and the super and it was a pleasent enough experience. Lesson is: cross your fingers and hope you get a good rep and come across as a customer they would want to help.
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Screen separation isn't a known issue, there is no ID tag in the S&R systems for it.
"Known issue" doesn't actually mean what you think it means. Sure, everyone may know about it, but unless Sprint labs can verify that the issue can potentially affect all devices currently in the field, it's not flagged as "Known". When a customer comes in complaining about the bright spots or digitizer separating, I replace the screen. That's it, nothing else.
rfunitshifter said:
Yesterday I wasted about 3 hours of my time with Sprint. The power port on my 7 month old EVO began acting up, so I went into one of the authorized retail stores. All the lady does is blow on the power port like an NES cartridge, and sends me on my way. Sure enough, her idea didn't work. So I called tech support, explained my conundrum and that's when they informed me that an employee at the store (who happens to be my ex's friend), had ordered a refurbished EVO for me when he found out the power port still wouldn't work. I told the tech on the phone that I will not accept a refurbished EVO when A.) It's still under warranty, and B.) I've got insurance on it.
The tech says there is nothing she can do, so I demanded to speak to her supervisor. I'm a polite guy and was never rude to the staff, but I reminded them that ATT, T-Mobile and Verizon had all replaced my phones no questions asked (AT&T and T-Mobile I pulled out of my ass). Immediately the supervisor offers me a choice of either an EVO Shift or an LG Optimus. I went ahead and chose the Shift because I like having 4G along with a physical keyboard.
The next day the guy at the store texts me and says the deal can no longer go through because the refurbed EVO he ordered had arrived at the store for me. Again, the replacement I never asked for in the first place. His stupid mistake caused me to spend an hour and a half on the phone with various customer service reps who tried telling me I was SOL. They even had the balls to offer me a refurbished Blackberry and a plethora of refurbished dumbphones. I told them I knew it was in their notes of what deals were being worked out, and I wasn't going to downgrade my phone over this. Finally I threatened them that I would be more than happy to pay the termination fee and return to Verizon, and they caved.
Finally the idiots running the customer service line put in the order for the EVO Shift. I was ready to bludgeon their "techs" with a blunt object over their stupidity.
So final note, did anyone switch from the EVO 4G to the Shift? How did you like it?
View attachment 674977*
*Note: Not all Sprint customer service folk are bad..just 75% of the ones I dealt with yesterday.
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THANK you. i work for sprint and pride myself on good customer service. and i HATE it when someone tells a story about a handful of idiots but assumes that is an accurate representation of an entire corporation. once again, thank you for your clear headed thinking.
so I have a black s7 edge (t mobile variant) and I have a cracked screen/ good lcd. so I claimed through the assurance insurance that t mobile provides, paid the 175 deductible, then my replacement shows up a day later. now my issue is that the phone is titanium. the other issue is that the phone doesn't even power up or charge. i called the company stated that i have a BLACK phone not TITANIUM and that the the phone doesn't even turn on/charge. they said they can't guarantee the color and would send me another replacement phone after they receive the first replacement phone back. I told them they also better send a black one this time and that there is no reason why they cant get me a black one being the phone is only 7-8 months old. Now if the device was a year and half plus old, then ya i'll take what i can get. my question is has anyone else had this issue with Assurant about a color and did you resolve it? also if they send me another titanium/gold device, i'm calling them up and demanding a refund so i can put the funds towards a screen replacement which leads to my 2nd question. How much did you guys pay for a screen replacement and where did you go? I can also do the repair myself but I'm having a hard time finding parts.
Before you demand anything, you should look into the warranty terms. If it does state that a device can be of any color and you end up with a gold, or pink, or whatever device, then you are still SOL. Then it would be your fault for paying for the warranty without reading the terms, and your demands and threats aren't going to get you anywhere.
And before you tell me that my post isn't helpful, read it again, as it is quite helpful. If the terms state that you will get an identical device, they can be taken to small claims court. And they aren't going to deal with that, so a simple threat can get you what you want. However, if they don't give you any assurances about color, and you get a different color, demanding or threatening them to get the black phone will result in them telling you to pound sand.
And lastly, I find phone colors to be silly. Who gives a crap what color your phone is? Well, besides Apple users who lose their minds when they released a color that is slightly blacker than the previous black. When you get a working phone, be happy and move on with your life.
The terms actually says they will replace it with a refurbished or new device at their leisure, no guarantees on anything, no mention of colour either, though in my experience I've gotten the same colour as my current s7e, but once had an issue with them replacing a sony z3 with a samsung s5, which is complete garbage compared to the z3, but t-mobile gave me $100 towards a new device when I took the issue up with them, all goody.
The terms dictates that they can replace the phone with any compatible devices. If they offer you a lesser device then you can argue. Getting the same phone with a different color, I don't think you can do anything about that.
They probably don't make the black one anymore. I have issue with mine and going through t-mobile exchange warranty, the wait time is 29 days for Samsung to ship the black one to the store.
My other line, I have recently received a silver S7e from PHP. It works fine and in perfect condition.
Well I would never take this to small claims court and I did read the contract lol. This is also samsungs top phone out right now and it's not even a year old so there shouldn't be any reason why they don't stock my color. I even told them I would wait until they stocked it. Am I being picky about the color, yes I sure am but I recently bought the phone and trusted to mobiles insurance that they offer which is mediocre at best. I also talked them yesterday on the phone and they said of if I wasn't happy to send the replacement back and I'll be refunded. They only thing I'll lose out on is 10 dollars from one months of payment. I just think that t mobile could get a better insurance company than this. Veriron always shipped me the EXACT phone that I as paying insurance for. Like I stated before of the phone was older then I would be more understanding of why I couldn't get the exact same phone. For example what if I had the oylimpic/batman edition S7e??? Getting a gold phone that's worth half the price is acceptable? Plus on swappa the black variant is worth more.
black96ss said:
For example what if I had the oylimpic/batman edition S7e??? Getting a gold phone that's worth half the price is acceptable? Plus on swappa the black variant is worth more.
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Per a poster above, it sounds like they offer any compatible device. They make no guarantees regarding a particular device/color/etc, nor do they promise it to be even the same make or model as the device you are returning. I suppose if for whatever reason you decided to spend double the money on a phone with an exclusive color scheme and nothing else, you may have an argument with the insurance company, but it sounds like their terms are pretty bulletproof as far as minimizing how much they pay out. They would probably laugh at you, and I wouldn't blame them. Perhaps the insurance is crappy, but then again, nobody held a gun to your head and forced you to buy it. The terms were always right in front of you. So if you actually did read (and fully understand) the contract, I imagine you wouldn't be here complaining that they sent you the wrong color. Yes, you deserve a working device, and it sounds like that's as far as the insurance goes. I will also introduce you to the concept of depreciation. Whether you buy a car or a phone, the value drops as soon as you take possession of it. If you wreck your brand new car a week after you buy it, you are not going to get the full price that you paid for it, unless you pay extra for a full-value replacement that some insurance plans offer. I will say it is likely the same concept here. If a different color phone is cheaper for them to provide, they will provide the cheaper phone, which they are allowed to do per the contract.
And to the other point, I do believe that T-Mobile no longer offers the black GS7E. I had to exchange my phone under warranty through T-Mobile about a month ago and it took them over 2 weeks to send the black model to the store. And I put the request in when T-Mobile was still carrying the black phone. So it is very much possible that they no longer carry the black device, in which case you are just hoping for left over stock, which may or may not exist.
sputnik767 said:
Per a poster above, it sounds like they offer any compatible device. They make no guarantees regarding a particular device/color/etc, nor do they promise it to be even the same make or model as the device you are returning. I suppose if for whatever reason you decided to spend double the money on a phone with an exclusive color scheme and nothing else, you may have an argument with the insurance company, but it sounds like their terms are pretty bulletproof as far as minimizing how much they pay out. They would probably laugh at you, and I wouldn't blame them. Perhaps the insurance is crappy, but then again, nobody held a gun to your head and forced you to buy it. The terms were always right in front of you. So if you actually did read (and fully understand) the contract, I imagine you wouldn't be here complaining that they sent you the wrong color. Yes, you deserve a working device, and it sounds like that's as far as the insurance goes. I will also introduce you to the concept of depreciation. Whether you buy a car or a phone, the value drops as soon as you take possession of it. If you wreck your brand new car a week after you buy it, you are not going to get the full price that you paid for it, unless you pay extra for a full-value replacement that some insurance plans offer. I will say it is likely the same concept here. If a different color phone is cheaper for them to provide, they will provide the cheaper phone, which they are allowed to do per the contract.
And to the other point, I do believe that T-Mobile no longer offers the black GS7E. I had to exchange my phone under warranty through T-Mobile about a month ago and it took them over 2 weeks to send the black model to the store. And I put the request in when T-Mobile was still carrying the black phone. So it is very much possible that they no longer carry the black device, in which case you are just hoping for left over stock, which may or may not exist.
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I understand fully but I also didn't get laughed at. I was told I would get a refund (which they don't have to do). As far as car insurance they technically don't replace your existing car. They write a check for the value of it. So that's apples to oranges, if that were the case I would be more than happy to receive a check for the value of my device. The device you receive are refurb and not new. So therefore you would if I send my black device in, it would be repaired and re distributed, basically replenishing the stock of the color. Unless they were sending out black phones to people who had gold/silver. In any event, I'm settled because I will be reimbursed if I do not receive what I requested and I'll will have the device repaired.
You received the same phone with Vzw because Asurion has it in stock. Asurion was the last tmo provider too before tmo switched to AS. Their terms are pretty much the same. They can replace your device with the same or equivalent device, or reimburse you.
If you read the terms, $175 tier allows them to replace your device up to $1500 I think. If they don't the exact device instock, you can ask to be reimbursed to purchase a new device. But good luck with that, the last time I tried to replace a Nexus 6P, after a lot of back and forth, they wouldn't pay me. I was offered a S5 before that which I refused because it's not an equivalent device. I finally got the Note 5 as a replacement.
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tengtengvn said:
You received the same phone with Vzw because Asurion has it in stock. Asurion was the last tmo provider too before tmo switched to AS. Their terms are pretty much the same. They can replace your device with the same or equivalent device, or reimburse you.
If you read the terms, $175 tier allows them to replace your device up to $1500 I think. If they don't the exact device instock, you can ask to be reimbursed to purchase a new device. But good luck with that, the last time I tried to replace a Nexus 6P, after a lot of back and forth, they wouldn't pay me. I was offered a S5 before that which I refused because it's not an equivalent device. I finally got the Note 5 as a replacement.
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Aursion must keep better stock because I didn't have an issue with my note 3 until a year and half after I bought it and was able to get the exact phone. This is my complaint, the s7 edge isn't even that old and they can't get me the same phone? I was also sent a device that doesn't even power up, I don't see that written anywhere on this contract that I would be receiving a brick as a replacement
It's a piece of electronic. It's not rare that a new device is defectived right out of the box.
The insurance replaced device comes with 180 days warranty through t-mobile. Since you have the titanium color now which they actually have in-stock, t-mobile will most likely send you a replacement overnight.
I just came back from a trip to Asia. My phone had charging issue so I stopped by a Samsung customer service center. Since they couldn't help me because my US version phone is incompatible with the part (the screen and the USB port is together in a single part), they told me they haven't received Titanium color screen part from Samsung for awhile and they have been swapping the defective Titanium phone out for a Black phones or give customer a loaner. Quite opposite. Surprisingly since Samsung made most of the Galaxy in that country.
One thing I noticed is the S7 Edge over there does't have the "Gaxaxy S7 Edge" branding on the back cover.
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tengtengvn said:
You received the same phone with Vzw because Asurion has it in stock. Asurion was the last tmo provider too before tmo switched to AS. Their terms are pretty much the same. They can replace your device with the same or equivalent device, or reimburse you.
If you read the terms, $175 tier allows them to replace your device up to $1500 I think. If they don't the exact device instock, you can ask to be reimbursed to purchase a new device. But good luck with that, the last time I tried to replace a Nexus 6P, after a lot of back and forth, they wouldn't pay me. I was offered a S5 before that which I refused because it's not an equivalent device. I finally got the Note 5 as a replacement.
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Who does tmobile go through, not asurion anymore? and who is AS? I need to make a claim and though it was asurion
vipercoyote said:
Who does tmobile go through, not asurion anymore? and who is AS? I need to make a claim and though it was asurion
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Assurant Solutions
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