Hi guys, I am trying to connect my HD to my pc running vista, but for some reason after I plugged in the phone, appers a window saying "Installing device driver software", then appers another window saying "Device driver software was not sucessfully installled". So I can't acces my phone through the pc. Any ideas????
Rom version: 1.14.405.3 (22273) WWE
Rom date : 10/24/08
Radio version : 1.09.25.14
Thanks!!
It might be a daft question. But have you installed the driver software off the cd that came with your phone? It won't properly connect unless you have done.
Yes I have. Also I tried downloading the driver from windows web site, and still is not working. Any clues?
Related
Version of ActiveSync not compatible with the connected mobile Device
This is the error I receive no matter what I have read to do or not do to my Desktop PC.
These are the setting in the Device:
New I-Mate Jasjar with
ROM Version: 1.12.38 WWE
ROM Date 8/24/05
Radio Version: 1.03.00
Protocol Version: 42.36.P8
ExtRom Version: 1.12.120 WWE
I realize that there is a new Rom Update but I can't sync with my Desktop to get the file? 62 MB by the way.
These are the actions I took to try and rid this error message.
Cleared Temp folder (%temp%) in all user accounts.
In the registry deleted HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services key
Deleted HKEY_LOCAL_MACHINE\Software\Microsoft\Windows CE Services
Uninstalled Microsoft Activesync from Add/Remove Programs
Deleted Activesync folder from Programs Files
Restarted the computer
Installed Microsoft Activesync 4.0 many times and 4.1.0 Build 4807 many times all the while deleting the other before the new install.
This is what happens after a new install.
The device is seen by my Computer running Windows XP SP2 and loads the device- At this point everything looks good.
ActiveSync start and actually connects to the device but only as a GUEST not as the device name that I imputed in the JASJAR.
NEXT the Error occurs “This Version of Microsoft ActiveSync is not compatible with the connected mobile device. Please upgrade to the latest Version of Microsoft ActiveSync and reconnect."
If I click on the OK button underneath the error. The device connects but I cannot explore the contents or sync to the device whatsoever.
Could anyone aid in getting this problem resolved. I have spent over 10 hours trying to figure this out looking at all other forums but no one seams to have a resolution.
This Link seam to have had the issue happen with eairlier version of ActiveSync but I have followed each step but still no resolution.
http://www.pocketpcfaq.com/faqs/act.../syncerrors.htm
Update to Above
I just went out and purchased a new computer and installed Activesync 4.1 and outlook 2003 Xp on the XP Pro machine. When I went to connect the USB cable it found a new Pocket PC device but didn't list that it found the JASJAR. Then activesync started and it happened again.
This Version of Microsoft ActiveSync is not compatible with the connected mobile device. Please upgrade to the latest Version of Microsoft ActiveSync and reconnect."
When I click on OK I get connected as a Guest account only but can't see any items on the Pocket PC.
I had the same problem...
It's a compatibility issue with Antivirus.
Uninstalled the antivirus and the device got recognized
I've updated my T-Mobile US MDA to the shipping k-jam ROM and it seems to work fine, though I can no longer connect it to ActiveSync. When I connect the device, Windows detects it as a "Windows Mobile-based Device", but says that it cannot find drivers for it, so ActiveSync can't see it.
I've been looking around for a place to download drivers, but haven't found them. The imate site has a support area, but without an IMEI to an imate device, I can't get access to it. Do they have the Windows drivers in there?
Make sure you have ActiveSync 4.1. Earlier versions will not connect to the latest ROMs. 4.1 is available directly as a download from Microsoft or you can find it on the T-Mo CDROM (if you have a T-Mo device)
I had it already, and reinstalled as well, but still no love. The firewall is off as well.
Searching for drivers on the T-Mo CD didn't turn up anything either.
I have same problem - sometimes - but then, when keep on disconnecting and connecting cable to the phone, after a couple of tries it connects successfully.
Device information
ROM version: 2.8.7.1 WWE
Radio version: 01.13.10
Protocol version: 4.0.13.24
ExtROM version: 2.8.7.101
Hello all. I bought my wife a Dopod 818 Pro. Here's the info:
ROMv. 1.0.13.21WWE
ROM date 11/24/05.
Radio 01.13.20
Protocol 4.0.13.24
ExtRom 1.00.13.102
IPL 1.0.0
SPL 1.00.0000
GSM 01.13.20
OS 1.0.13.21
I am attempting to update to the latest ROM provided in these threads. I use Guest PC 1.9 to emulate Win XP w/latest SP.
I am able to connect activesync and transfer files etc. But when I run the ROM Update, as soon as the Dopod switches to Bootloader mode, the connection drops and the installation is cancelled.
Is this problem occuring because I use Guest PC or do I not have the correct drivers?
Thanks for your help in advance.
Update utility works directly to USB, and uses ActiveSync just to put a small exe file to the device and run it. The exe puts PDA to bootloader mode, then update utility communicates to bootloader directly with USB. I guess you should use a real host to reflash.
Yup
J,
You are absolutely right. I finally got a hand on a PC and the update went flawlessly.
Dear All,
I need help to connect and sync my HTC Maple with my Windows 7 Ultimate 32 bit Notebook.
I have tried to connect the Maple to three different USB ports with two different cables.
The result is allways the same: Windows 7 does not install the Maple because it misses the driver. It tries to find one online, but there is none available. Checking the "Devices and Printers" tab in Windows 7 Control panel shows that the Maple, when connected to the notebook, is listed under the "Unspecified" devices as a "SmartPhone USB Sync" with a yellow error triangle. Right clicking on it displays "properties". Clicking on properties shows that the device status is the following: "The drivers for this device are not installed. (Code 28)".
I have asked HTC support but they were not helpful.
I have checked Microsoft tech support database without success.
I have also tried to connect the Maple by unchecking "Enable faster data Synchronisation option". But it did not work either.
I hope somebody can help me solve this problem. Thank you
Following are the data of my Maple:
Model No. HTC Snap S521
Windows Mobile 6.5 Standard
CE OS 5.2.21854 (Build 21854.5.0.80)
Rom version: 2.03.405.2 (65854)
Rom date: 09/23/2009
Radio version: 3.47.25.29
Protocol version: 61.36t.25.29H
ganiota said:
Dear All,
I need help to connect and sync my HTC Maple with my Windows 7 Ultimate 32 bit Notebook.
I have tried to connect the Maple to three different USB ports with two different cables.
The result is allways the same: Windows 7 does not install the Maple because it misses the driver. It tries to find one online, but there is none available. Checking the "Devices and Printers" tab in Windows 7 Control panel shows that the Maple, when connected to the notebook, is listed under the "Unspecified" devices as a "SmartPhone USB Sync" with a yellow error triangle. Right clicking on it displays "properties". Clicking on properties shows that the device status is the following: "The drivers for this device are not installed. (Code 28)".
I have asked HTC support but they were not helpful.
I have checked Microsoft tech support database without success.
I have also tried to connect the Maple by unchecking "Enable faster data Synchronisation option". But it did not work either.
I hope somebody can help me solve this problem. Thank you
Following are the data of my Maple:
Model No. HTC Snap S521
Windows Mobile 6.5 Standard
CE OS 5.2.21854 (Build 21854.5.0.80)
Rom version: 2.03.405.2 (65854)
Rom date: 09/23/2009
Radio version: 3.47.25.29
Protocol version: 61.36t.25.29H
Click to expand...
Click to collapse
Have you try to reinstall WMDC?. Also. you might need to check your antivirus options and try to sync by disabling your AV-
I've seen many issues with W7 in the site you should search and see other solutions. Good Luck.
Hi, Clown
thanks for reply. There is no WMDC with Windows 7. WMDC only exists for Vista so far I know and I did not find any WMDC application to download for 7.
I already disabled firewall and antivirus but it does not help.
Any other suggestion ?
Yes their is........
Hello all, I have a T-Mobile HD2 with WP7 on it. I tried using the Mango update from elfinazz but I get the following error when running DWI.EXE.
Error Description: USB init failed
Info: .\RSPL\RSPL.cpp (1198)
HD2 has been running WP7 very stable for months, with Live services activated. When I originally put WP7 on it I installed MAGLDR 1.12. Today when I got the above error, I flashed it to 1.13 with no problems, so I think there might be a communications problem with DWI.EXE. I have also tried it on a different computer with the same results. I even tried downloading CustomRUU.exe and ran that from the folder.
When I connect my HD2 to USB, the message in the white area changes from serial to USB, so the phone is seeing the USB connection, but the computer doesn't. Also, if I run DWI.EXE and don't connect the HD2 I get the exact same error.
I am running it in administrator mode. Allow USB connections in Mobile Device center was checked at first, then I unchecked it. I can't find specific steps for upgrading from the original WP7 release to Mango, so I assume I am missing a step. I have been trying to get this working for a couple of hours now with no luck, any help would be appreciated.
Thanks!
Solution ..
Hi, I had the same problem, don't worry its so easy to solve it
Reinstall or install depends the case the Windows Mobile Device Center, the same one you used with WM6.5 and the problem will be solved, why ? because this problem its a driver problem, if you are using windows 7 you need the drivers of your mobile, and this drivers will be given in Windows Mobile Device Center once you installed connect the mobile, will start to recognize the phone and drivers and then try to flash again ....
I had same problem and solved by doing this
Look at me desperate LOL
http://forum.xda-developers.com/showthread.php?t=1131533
and answer from jorge_jomi almost at the end ...
Hey
Ill give that a try thanks jorge