Version of ActiveSync not compatible with the connected mobile Device
This is the error I receive no matter what I have read to do or not do to my Desktop PC.
These are the setting in the Device:
New I-Mate Jasjar with
ROM Version: 1.12.38 WWE
ROM Date 8/24/05
Radio Version: 1.03.00
Protocol Version: 42.36.P8
ExtRom Version: 1.12.120 WWE
I realize that there is a new Rom Update but I can't sync with my Desktop to get the file? 62 MB by the way.
These are the actions I took to try and rid this error message.
Cleared Temp folder (%temp%) in all user accounts.
In the registry deleted HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services key
Deleted HKEY_LOCAL_MACHINE\Software\Microsoft\Windows CE Services
Uninstalled Microsoft Activesync from Add/Remove Programs
Deleted Activesync folder from Programs Files
Restarted the computer
Installed Microsoft Activesync 4.0 many times and 4.1.0 Build 4807 many times all the while deleting the other before the new install.
This is what happens after a new install.
The device is seen by my Computer running Windows XP SP2 and loads the device- At this point everything looks good.
ActiveSync start and actually connects to the device but only as a GUEST not as the device name that I imputed in the JASJAR.
NEXT the Error occurs “This Version of Microsoft ActiveSync is not compatible with the connected mobile device. Please upgrade to the latest Version of Microsoft ActiveSync and reconnect."
If I click on the OK button underneath the error. The device connects but I cannot explore the contents or sync to the device whatsoever.
Could anyone aid in getting this problem resolved. I have spent over 10 hours trying to figure this out looking at all other forums but no one seams to have a resolution.
This Link seam to have had the issue happen with eairlier version of ActiveSync but I have followed each step but still no resolution.
http://www.pocketpcfaq.com/faqs/act.../syncerrors.htm
Update to Above
I just went out and purchased a new computer and installed Activesync 4.1 and outlook 2003 Xp on the XP Pro machine. When I went to connect the USB cable it found a new Pocket PC device but didn't list that it found the JASJAR. Then activesync started and it happened again.
This Version of Microsoft ActiveSync is not compatible with the connected mobile device. Please upgrade to the latest Version of Microsoft ActiveSync and reconnect."
When I click on OK I get connected as a Guest account only but can't see any items on the Pocket PC.
I had the same problem...
It's a compatibility issue with Antivirus.
Uninstalled the antivirus and the device got recognized
Related
I have a problem with synchronising with 2nd PC. I upgraded my machine with the WM2003SE ROM DCS provided. The synchronisation was fine with my PC at home, but the problem arose when I tried to synchronise the machine with my office PC.
The pop up windows says the version is incompatible. The ActiveSync version is 3.71 something. My office PC does not have bluetooth, I have always used to go with IR sync. There is pup-up window in my mobile device asking for 'update ActiveSync of your desktop PC'
Is there anyway to fix it? I did not upgrade my home PC.
Thank you.
Hi, I hope someone might be able to help. I upgraded my Dell M65 to Windows Vista Business using the Dell Vista Upgrade. I can no longer sync my 6700. It worked on Windows XP Pro, with no problem.
I have updated, downloaded and re-updated the Windows Mobile Device Center. I have worked with support manager at UTStarcom (very good and dedicated) followed everything they suggested to no avail. Now they are waiting to hear from MS - it's been months and no response.
I tried to connect my wifes 6700 and that would not connect either.
Vista looks for the file it needs to "install" , but it reports " Could not load driver software."
Below is the Vista problem report:
Description
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 10.
Problem signature
Problem Event Name: PnPDeviceProblemCode
Architecture: x86
Hardware Id: TCPIP\WINDOWS_MOBILE_DEVICE
Setup class GUID: {eec5ad98-8080-425f-922a-dabf3de3f69a}
PnP problem code: 0000000A
Driver name: wudfrd.sys
Driver version: 6.0.6000.16386
Driver date: 11-02-2006
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Extra information about the problem
Bucket ID: 11837167
Any help would be huge. It's been months since i synced, and it's frustrating. I have to copy all my files to sync to an old computer to sync.
Thank you in advance! -B
vista has a lot of problems syncing for some reason. i can sync no porblem but dont try flashing with vista. just doesn't work. you made sure you have the activesync doanloaded right? go to microsofts website and search for it.
Solution for Syncing
I was pouring thru threads and found an old thread suggesting the new WMDC version 6.1. I have been to the MS site many times and did not find it. However in the thread there was a link, and it seems to have worked.
I can now sync with no problem.
I will head your advice ion the flashing however.
Thanks!!
i know on mine and my Excalibur (smartphone) i had, it will just get stuck in bootloader. not a big problem just a pain.
i have just downgraded from WM6 to WM2003SE (o2 XDA offical rom 1.40 for AUS) and i cannot sync the device.
i have completely set the device back to it's original state, ext rom, main rom, radio rom. it works fine.
i receive an error when i try to sync with my laptop.. (which it used to sync with when i put WM6 on the device).
the error is - cannot verify the version of activesync on your device, a program such as a firewall may be blocking a port activesync uses to connect to your device, you may need to upgrade to a more recent version or activesync
i have removed activesync, deleted all the registry entries, folders and files relating to activesync that i could find. reinstalled activesync, still no luck.
-> i can get the device to sync with my desktop without any problems (i never used the desktop to sync to it when WM6 was installed)
however all my data is on the laptop.
Any ideas ?
what version of activsync are you using??
i think with WM2003SE an older version of activsync is required.
i'm using activesync 4.5 and it has worked before..
it's like the laptop still thinks it's WM6..
the PDA will sync on the desktop (which i don't use) but won't sync on the laptop which has all my data.
Does anybody know what the value of the registry entry under
HKLM/software/microsoft/windows CE services/version should be ??
Hi all,
I try to connect my Xda 2 with PC but I getting sync problemss,
I have Microsoft activsync version 4.5 and I getting following message.
“Cannot verify the version of Activesync on your device, a program such as firewall may b blocking a port activesync uses to connect to device, or you may need to upgrade to more recent version of activesync on your pc”
I uninstalled and downloaded version 4.2 and then getting message only “ Microsoft activesync version is not appropriate with my device”
I am a bit fedup now because I try to solve this problem from last few days.
thank you.
Soha
It won't work, if you have Vista installed on your pc.Neither 4.2 not 4.5.
I have windows xp on PC.
You must shut down firewall when connecting or installing programs via ActiveSync.. I used to have the same problem.. Sorry for my english..
Hello everyone, I have a problem with my HTC Kaiser II with WM 6.1 features:
- Version ROM : 3.29.408.0 ITA
- Date of ROM : 05/07/08
- Version of RADIO: 1.65.16.25
- Version of product: 25.83.40.02H
When I connect it to the PC does not recognize it and show the following message "USB Device Not Recognized".
Can someone help me.
Thanks
More Information may help get an answer.
What Operating System are you using? What sync software? (Activesync? Windows Mobile Device Center? Other?)
WM6.1 is an older device platform. Have you been able to sync with PC before?
If yes, what has changed? (New PC, new OS?)
If you just got this device and have never synced it before, are you sure the cable and socket are in good working order?
The OS used is Windows XP Professional, use Activesync to connect.
I had problems with my Kayser and I had to do a hard reset on it.
Previously I could connect it to myPC.
Thanks for the reply
I hope you had a recent backup to restore from after the hard reset.
I seem to remember hard reset causing that problem for me under XP. You could try uninstalling ActiveSync and reinstalling it.
Microsoft still has it for download if you need a fresh copy:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9e641c34-6f7f-404d-a04b-dc09f8141141
Yes, I restored the latest backup.
I have uninstalled and reinstalled ActiveSync but the problem remains.
Thanks again for your time
Maybe this thread can help you:
http://www.smartphonegurus.com/forums/topic/4697-htc-kaiser-tytn-iis-not-recognized-by-active-sync/
Wrong section. Thread closed.