Database Users

Tmobile GPRS

Is anyone else having any trouble with TMobile's GPRS? I haven't been able to get a GPRS connection since December 1st. I have had a open ticket with TMobile since the 4th. My connection tries and tries and tries but eventually comes back and says that the answering modem has disconnected. Not getting any help from Customer Service or the Wireless Data Group. 3rd Level Wireless Data Group has supposedly escalated this ticket to their Network Engineers but that was on Friday and I haven't heard from anyone since then. I've been through the standard check your connection settings and such several times and even did a hard reset on Saturday thinking that maybe something in my OS was screwy. Any suggestions or ideas?

I have the same problem. I can get connected to WAP.VOICESTREAM.COM, but that does me no good, can't visit webpages or utilize IM/POP services.

wap.voicestream.com working perfectly here..
unlimited, free gprs is the way to go.
make sure wap browsing is activated on your account.
-arebelspy

What AP are you guys using?

Qman said:
What AP are you guys using?
Click to expand...
Click to collapse
I'm using internet3.voicestream.com.

andygee said:
Qman said:
What AP are you guys using?
Click to expand...
Click to collapse
I'm using internet3.voicestream.com.
Click to expand...
Click to collapse
Try changing it to one of the below and see what happens:
internet2.voicestream.com
wap.voicestream.com
HTH

Qman said:
andygee said:
Qman said:
What AP are you guys using?
Click to expand...
Click to collapse
I'm using internet3.voicestream.com.
Click to expand...
Click to collapse
Try changing it to one of the below and see what happens:
internet2.voicestream.com
wap.voicestream.com
HTH
Click to expand...
Click to collapse
Yes have tried both of those and still get error that remote modem has disconnected.

I'm getting this too, I'm a T-Mobile UK customer... I was on the train yesterday, and using MSN Messenger at the time, and got disconnected from GPRS... Now I get the same "the answering modem has disconnected" message... I use AP general.t-mobile.uk... Anyone got any ideas?

Ross said:
I'm getting this too, I'm a T-Mobile UK customer... I was on the train yesterday, and using MSN Messenger at the time, and got disconnected from GPRS... Now I get the same "the answering modem has disconnected" message... I use AP general.t-mobile.uk... Anyone got any ideas?
Click to expand...
Click to collapse
My radio must have been messed up as I ordered another phone and it fixed my problem.

sometimes, when this happens, you can fix it by powering down the radio (which does more that just a reset or a radio off/on). To do this, simply open the SIM door and close it again. Note: this also soft resets the PDA part but there's no data-loss since its 'soft' on the pda-side.
..lance

lgingell said:
sometimes, when this happens, you can fix it by powering down the radio (which does more that just a reset or a radio off/on). To do this, simply open the SIM door and close it again. Note: this also soft resets the PDA part but there's no data-loss since its 'soft' on the pda-side.
..lance
Click to expand...
Click to collapse
Thanks, I'll give this a try
I think it may be something to do with the ROM/Radio stack version... just need to find a "good" version that works well on T-Mobile UK :twisted:

Yeah it was my radio that was the problem. I tried the sim open door thing to no avail. I finally got tmobile to send me a replacement and that fixed the problem.
Ross said:
lgingell said:
sometimes, when this happens, you can fix it by powering down the radio (which does more that just a reset or a radio off/on). To do this, simply open the SIM door and close it again. Note: this also soft resets the PDA part but there's no data-loss since its 'soft' on the pda-side.
..lance
Click to expand...
Click to collapse
Thanks, I'll give this a try
I think it may be something to do with the ROM/Radio stack version... just need to find a "good" version that works well on T-Mobile UK :twisted:
Click to expand...
Click to collapse

andygee said:
Ross said:
I'm getting this too, I'm a T-Mobile UK customer... I was on the train yesterday, and using MSN Messenger at the time, and got disconnected from GPRS... Now I get the same "the answering modem has disconnected" message... I use AP general.t-mobile.uk... Anyone got any ideas?
Click to expand...
Click to collapse
My radio must have been messed up as I ordered another phone and it fixed my problem.
Click to expand...
Click to collapse
Actually, I doubt it was your radio... I was having similar problems in the similar timeframe with BOTH my XDA and my Sony, which I use as a wireless modem. Started asking around to other non-XDA T-Mo users if they were having data problems, and we all seemed to be having the same problem... Very spotty network performance on both wap.*** and internet2.***. Either no connection, or 2kbps throughput max. I also traveled to other cities (incl. Chicago) during this time and head the same trouble everywhere. At 2kbps, most web sites and mail servers timeout before a complete send, so both my devices were virtually useless.
I too contacted T-mo, ended up with a tier-3 trouble ticket with an estimated call back of TWO WEEKS. Still haven't heard back, but it's back to normal (+/- 40kbps) on both devices. The tier-2 guys denied there was any NW problems, but the truth was obvious to me and others.
Still some trouble spots throughout the day, but they never seem to last more than a few minutes. The date range I had the problems corresponded almost perfectly with your dates, hence my doubt that it was the radio.

I too was having problems with GPRS and wap with T-Mobile the last few days.
Well the only solution I was able to achieve was somewhat drastic but not too bad.
I got SMS, GPRS, WAP, and CSD dial up working again by using Pocket Backup.
1st - I made a full back up of everything
2nd - I did a full hard reset
3rd - with a "virgin" machine - I was finally able to to SMS & connect GPRS & CSD
4th - I then partially restored my box - by omitting MMS, Inbox, Connections, temp files, and other non-essential network items
5th - I then reloaded my email settings
As of last night and all day today - this has been fully successful.
I attribute the loss of SMS, GPRS, WAP, and CSD to some software I loaded that may have hosed it all up. The restore process fixed it so I am now happy again!
FYI
JB

I have the Same Problem, but I Fixed with a SoftReset.
¡¡Salud!!-2

Try using....
Try using the Radio upgrade from 4.01.00. It works a lot better for me. I was needing t-mobile's advanced wireless data group to reset my internet connection every time i tried to log on a second time. I'm using PPC 2002 and that radio upgrade, and i couldn't be happier with my phone!

JF 1.41 RC33 Problem

I updated my jf 1.41 rc30 to jv 1.4.1 RC33. It updated fine and then i noticed my home button would not work, also my green call button does not bring up "dialer" like it use to but when i access dialer and click the green button over a contact it dials. Any ideas how to fix this?

chrisgol said:
I updated my jf 1.41 rc30 to jv 1.4.1 RC33. It updated fine and then i noticed my home button would not work, also my green call button does not bring up "dialer" like it use to but when i access dialer and click the green button over a contact it dials. Any ideas how to fix this?
Click to expand...
Click to collapse
Did you do a wipe?

no they said it was not necessary

I've ran into that issue a couple times, before I ever started using the modded images, and the only way around it I found was a wipe. To be honest I think the cause of my similar problem was related to the Locale app.

I got this problem too.. I did a reset to factory default and everythiing gone ok.

After upgrading to RC33 i had issues with AnyCut, it would not create a shortcut. didn't matter if i left it in the menu, ont he homescreen or in a folder. I ended up uninstalling it and reinstalling. then it worked fine.
I am thinking a wipe might be in order...just in case other hidden issues arise.

I've got a different problem. I don't have T-Mo signal at my house, so I only use WiFi to access the internet, and UMA on another phone for calls.
Last weekend, (which was the first time I tried to access data on edge or gprs, since updating to JF's ADP 1.41), I noticed I didn't have the E or G data thing next to the signal thing anymore. (We don't have 3G).
Then I tried accessing the weather, and all of my weather programs, as well as maps, market, and the browser said I didn't have a connection.
I didn't have much time to check things out, since we were busy. Today, we went to T-Mo coverage land again, and my data connection didn't work again.
I've checked all my APN's, and they look fine. I also tried changing them to wap, internet2 and internet 3, but no success.
Has anyone else had this problem? (I can send sms and mms, then I see the little data thingy doing it's thing, but that's the only time I see it since rooting). Also, If I call customer care, they will probably try to reset my phone. What will that do to my ADP? Should I tell them I have a Dev phone?
Or has anyone here got any tips for getting data back? (I did a wipe and reapplied the ADP ROM, but that didn't fix anything).

kathi17 said:
I've got a different problem. I don't have T-Mo signal at my house, so I only use WiFi to access the internet, and UMA on another phone for calls.
Last weekend, (which was the first time I tried to access data on edge or gprs, since updating to JF's ADP 1.41), I noticed I didn't have the E or G data thing next to the signal thing anymore. (We don't have 3G).
Then I tried accessing the weather, and all of my weather programs, as well as maps, market, and the browser said I didn't have a connection.
I didn't have much time to check things out, since we were busy. Today, we went to T-Mo coverage land again, and my data connection didn't work again.
I've checked all my APN's, and they look fine. I also tried changing them to wap, internet2 and internet 3, but no success.
Has anyone else had this problem? (I can send sms and mms, then I see the little data thingy doing it's thing, but that's the only time I see it since rooting). Also, If I call customer care, they will probably try to reset my phone. What will that do to my ADP? Should I tell them I have a Dev phone?
Or has anyone here got any tips for getting data back? (I did a wipe and reapplied the ADP ROM, but that didn't fix anything).
Click to expand...
Click to collapse
I'm experiencing the same problem now. Did you manage to get it fixed?

I have the same problem switching from wifi back to edge data... the only short term fix i have found to get the mobile net back is send a picture message to yourself. It causes the phone to create the connect and then you should be able to resume using the Edge data...
i was actually coming on here to find a fix for this myself.

diabolical28 said:
I have the same problem switching from wifi back to edge data... the only short term fix i have found to get the mobile net back is send a picture message to yourself. It causes the phone to create the connect and then you should be able to resume using the Edge data...
i was actually coming on here to find a fix for this myself.
Click to expand...
Click to collapse
Did you recently install any new apps?
I updated my WeatherBug, Steel, Personal Safety, SMS Popup and Discover and installed TetherBlu, TetherWiFi.
I have already uninstalled all of these and tried a reboot. But it didn't work.
I'm starting to panic. I'll try your suggestion.

this was the case right after i installed rc33 there was a thread about the radio that i had been posting on. Thinking my radio update made it so i could not get on market etc... but this was the work around i found for this problem. From the sounds of the other user who said he doesn't have TMo reception near his house. this radio was probably not meant for the non-3g users or there is something wrong with the default connect on the radio...

diabolical28 said:
this was the case right after i installed rc33 there was a thread about the radio that i had been posting on. Thinking my radio update made it so i could not get on market etc... but this was the work around i found for this problem. From the sounds of the other user who said he doesn't have TMo reception near his house. this radio was probably not meant for the non-3g users or there is something wrong with the default connect on the radio...
Click to expand...
Click to collapse
I've contacted Tmobile and it seems there is a severe network outage for 3G services that is also effecting some Edge networks as well. I've posted info on the site but people continue to post that they are having issues with data on their G1. They told me that it seems to be only on the west coast (west of the Mississippi) and the Tier 3 was being flooded by calls until 6am EST (for the customer service department to open). The network went down around 10pm PST and it is still pending. It's a good thing I decided to call first before reflashing!

Right but in rc33 it doesn't smoothly resume mobile edge from wifi. thats where i told the user if you send a test pic to yourself it will make the connection. Who knows about your network outtages...

diabolical28 said:
Right but in rc33 it doesn't smoothly resume mobile edge from wifi. thats where i told the user if you send a test pic to yourself it will make the connection. Who knows about your network outtages...
Click to expand...
Click to collapse
Hmmm... I've never had issues resuming an edge network after a wifi connection. I use wifi at home because INSIDE I don't get 3G. Outside (for some reason) I get full strength 3G connection at around 400kb/s. So when I wonder outside to check the mail while I'm downloading a new theme update it doesn't miss a beat for me. I lose contact with my weak a** wifi and jump right on 3G. No download error or anything. As for Edge... not sure. Sorry for the misunderstanding.

this was posted somewhere before...
cant remember where..
solution is to install anycut.
make a shortcut on the main screen, choose the shortcut to be "setup wizard"
this forces the phone to go thru the initial setup again..
most reported that after going thru this process again, home button works after that...
hope it works for u.

De-activating 3G

Since it seems as though the Wi-fi periodically just shuts down for some reason and I don't notice, thus spending so much money on 3G which is so slow, how do I shut it down?
(Just wondering...what is the point of 3G and all the other HDSMA and all that stuff) Oh and are there any of the other connections that may require cash? Or are they important for some reason...like GSM.
EDIT: Wait...is 3G required for the phone to function? If so, how do I avoid wasting money on 3G for other things like surfing the internet...using the youtube panel...

No, u can disable it with a program called noData

Will the lack of 3G affect anything? Because...I spent over a whooping $100 on some Mobile Data...which basically makes up 95% of my entire phone bill.
EDIT: Wait was that "no" for whether the 3G was vital for anything? Anyway I have noData and I just disabled everything yet at the top there is still the symbol of a connection. It says:
3G M1-3GSM
ActiveSync Connected

Disabling gprs will not affect any programs on your phone, and with noData you can choose witch connections you want to block. (example: gprs internet, gprs push,..)

i disabled everything in nodata and i do not have any costs because the phone cannot establish a connection
i get the 3g symbol but i dont care about it

I deactivated everything and yet I am still able to get into the Opera browser...and wi-fi is off...

Skurai123 said:
I deactivated everything and yet I am still able to get into the Opera browser...and wi-fi is off...
Click to expand...
Click to collapse
Get into but not opening page I assume?

Yes, I can still get into the opening page.

stock opening page is at x1... so type sth.. http://... :]

Huh? Anyway, yes I can view sites on Opera for some reason despite de-activating everything.

Skurai123 said:
Yes, I can still get into the opening page.
Click to expand...
Click to collapse
Opening page is normal, it doesn't connect to display this...

Skurai123 said:
Since it seems as though the Wi-fi periodically just shuts down for some reason and I don't notice, thus spending so much money on 3G which is so slow, how do I shut it down?
Click to expand...
Click to collapse
I shut it down in settings --> phone --> network and selected only GSM band. This will take away the 3G connection still leaving GPRS connection available. However, this implies installing no other software AND consuming less power (am I wrong on this latter point?!)
Skurai123 said:
(Just wondering...what is the point of 3G and all the other HDSMA and all that stuff) Oh and are there any of the other connections that may require cash? Or are they important for some reason...like GSM.
Click to expand...
Click to collapse
You always get GPRS connection. As far as I know, you can not disable it on this phone without installing some software
Skurai123 said:
EDIT: Wait...is 3G required for the phone to function? If so, how do I avoid wasting money on 3G for other things like surfing the internet...using the youtube panel...
Click to expand...
Click to collapse
No, it is not required. It is required for fast internet connection and videocall.

doministry said:
Opening page is normal, it doesn't connect to display this...
Click to expand...
Click to collapse
Okay...not just the opening page. I tried going into gameFAQs and it worked.

The 3G symbol appears at the top though, meaning there is an available network but it is not connected. This disappears completely when I activate Opera...so how do I determine that 3G is really off?

Skurai123 said:
Will the lack of 3G affect anything? Because...I spent over a whooping $100 on some Mobile Data...which basically makes up 95% of my entire phone bill.
EDIT: Wait was that "no" for whether the 3G was vital for anything? Anyway I have noData and I just disabled everything yet at the top there is still the symbol of a connection. It says:
3G M1-3GSM
ActiveSync Connected
Click to expand...
Click to collapse
Thats a lot of money u have spent
Well its not that bad internet through 3g but if you make a plan with your provider and if your provider allows voip you can also make calls through fring or skype from your phone ...
Cheers

TMob US - 3g service, but no internet

Ok, this is goofy.
Wifi works great
EVDO connects to internet and works great
3g shows 3 bars, but will not connect to internet
This is true even after a hard reset. Must be a settings issue? I did a hard reset, let it set up, and still same problem.

I got the same problem. Purchased the phone yesterday morning. I never had the data plan before. I called T-Mobile twice and they told me that it can take up to 48 hours for the data to kick in. If it doesn't work by tomorrow morning, I'll give them a call again.

i got the same thing too guys. it is fine now and i got a text message from tmo so it it cuts out again i will chime back in.
buy yeah, yesterday i lost connection twice for long periods of time, like a couple of hours.

Thanks for the info! Seems pretty weird that it works when I'm in an E area, but not on 3g. Maybe different towers or something. Friggin awesome phone though!

LOL, WTF
i just tried to go on yahoo on my hd2 just now after posting and guess what.... it's out again!

OK so I pulled the battery and popped it back in and my internet is back.
i hope this isn't a hardware issue!

Yeah, this is interesting. Popped my TMo sim into my Xperia, could only get E level of service for some reason but could connect to the internet. Put the sim back in my HD2, took it to the far corner of the basement where it drops to E service and it connects to the internet. Back in 3g zone and it won't connect at all. At least it seems to have a stronger antenna than the Xperia. I'll have to give them a call and see whats going on.

there was an issue with the settings...
you can try a couple of things first...
if you are familiar with windows (which sounds like you are), you need to go change the access point name (apn) to one of 2 options...
wap.voicestream.com
epc.tmobile.com

I called into customer service about same issue. I was told to power down, remove battery and start it again and check. It worked afterward.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing.

I thought maybe I was having this same problem yesterday..
thought eh its all in my head.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing/QUOTE]
What phone did you have?
Click to expand...
Click to collapse

This is tmoUS, guys. They're notorious for having ****ty 3G service. No point in having HSPA+ when the majority of the people are still reliant on EDGE. Hopefully by summer you guys will get decent coverage.

hazard99 said:
I thought maybe I was having this same problem yesterday..
thought eh its all in my head.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing/QUOTE]
What phone did you have?
Click to expand...
Click to collapse
HTC Dream.
Click to expand...
Click to collapse

lude219 said:
This is tmoUS, guys. They're notorious for having ****ty 3G service. No point in having HSPA+ when the majority of the people are still reliant on EDGE. Hopefully by summer you guys will get decent coverage.
Click to expand...
Click to collapse
I'm in NYC. The 3G is good here. Rarely had problems. Probably only a day or something that I can remember.

spotty here in denver. got mine last night. can't get any gps satellites for google maps either.
-Tony

""there was an issue with the settings...
you can try a couple of things first...
if you are familiar with windows (which sounds like you are), you need to go change the access point name (apn) to one of 2 options...
wap.voicestream.com
epc.tmobile.com""
It was set to epc.tmobile.com
I tried to change it to wap.voicestream.com, but that setting errored out.
Then couldn't get the epc.tmobile.com setting to work which is strange. Soo, did a hard reset and let it set up again. Same thing. I can connect to internet with Edge, but 3g even though it shows the signal bars and everything seems great will not connect to internet, download email, update weather, etc.

I too am have this problem... Sometimes web works great, other times no web but strong 3G.... I thought I was going crazy...

My internet was working really slow yesterday when I first got the phone (5-60 kbit/s). Called up tmo to ask if maybe they had set me up with just tzones or something. The guy said "no everything looks fine here...oh wait I see there's something that needs to be reset; I'm surprised you were getting internet at all." When I asked him what it was he said he "couldn't really explain what it was", to which I replied "..."
Anyway, it seems to be working fine now. Don't know if this could be related to the problems you're having, but giving tmobile a call couldn't hurt, maybe they can flip the magic unexplainable switch for you.

Ok so I couldn't get internet for two days now, I called T-mobile twice and told me to wait 48 hours. After thinking something was fishy, I looked at my receipt from Wal-Mart where I purchased the phone and I noticed something peculiar: "REQ Android Web: 30:00". Knowing damn sure I did not purchase an android phone, I called T-Mobile for the third time, complaining, so the first guy transferred me to another operator. He checked out my account and it turned out that I didn't have any data plan at all. So he added the plan and within 20 minutes I was surfing. Everything works great. I'm getting about 850 kbps in northwest Indiana.
It's very interesting that the first two operators I called never even bothered to look at my account to see if I have a data plan.

Just discovered new regarding the no data issue.
I had the no data problem again today, even though it was working in the morning. I decided to reboot and check, but then I noticed the 'Terminate Data Connection' option when I hold down the power button. So I tried it. It killed the data connection and when I went into Google Maps, the data connection reactivated and everything was fine again.
So, it may be a bug!

[Q] Samsung Focus Data Problems

So I am using a Unlocked Rogers Samsung Focus on Fido. The data only works when the 3G+ symbol is displayed and not 3G. However, when browsing the web it contantly changes from 3G+ back to 3G and the internet no longer works. Is there a way to stop it from disconnecting from 3G+, or a way to set it so it is always on 3G+? Anyone else have this issue?

I'm kinda noticing this too, who's your provider?
Sent from my SGH-i917R using XDA Windows Phone 7 App

Sn0wHookr said:
So I am using a Unlocked Rogers Samsung Focus on Fido. The data only works when the 3G+ symbol is displayed and not 3G. However, when browsing the web it contantly changes from 3G+ back to 3G and the internet no longer works. Is there a way to stop it from disconnecting from 3G+, or a way to set it so it is always on 3G+? Anyone else have this issue?
Click to expand...
Click to collapse
I have a similar problem with AT&T unlocked. Everything works on 3G except downloading from Marketplace. Mail, browsing works. I can browse, see info, ratings etc on Marketplace but I can't download, I get the "Attention required". When I switch 3G off (goes to HSPDA) I can download.
I just noticed this, no idea when it happens or why. In EU not US...

EnderPsp said:
I have a similar problem with AT&T unlocked. Everything works on 3G except downloading from Marketplace. Mail, browsing works. I can browse, see info, ratings etc on Marketplace but I can't download, I get the "Attention required". When I switch 3G off (goes to HSPDA) I can download.
I just noticed this, no idea when it happens or why. In EU not US...
Click to expand...
Click to collapse
"Attention required" means you have to download by WiFi. They did this to save the carriers data network. I don't have WiFi so I spent a lot of times at the local McDonald's downloading games.

bennyj71 said:
"Attention required" means you have to download by WiFi. They did this to save the carriers data network. I don't have WiFi so I spent a lot of times at the local McDonald's downloading games.
Click to expand...
Click to collapse
Interesting. Is there any link for this, something I can read? Seems pretty weird for MS to do it out of the blue with no warning.
As I stated, it does download after I switch 3G off in the Cellular settings. So it does download apps from mktplace but not through 3G.

EnderPsp said:
Interesting. Is there any link for this, something I can read? Seems pretty weird for MS to do it out of the blue with no warning.
As I stated, it does download after I switch 3G off in the Cellular settings. So it does download apps from mktplace but not through 3G.
Click to expand...
Click to collapse
http://pieter.wigleven.com/it/archives/105 and the official http://www.microsoft.com/windowsphone/en-us/howto/wp7/apps/download-apps-and-games-faq.aspx Hope that helps you out. I don't know how big Need For Speed is but it took damn near an hour to download at McDonald's by my house.

bennyj71 said:
http://pieter.wigleven.com/it/archives/105 and the official http://www.microsoft.com/windowsphone/en-us/howto/wp7/apps/download-apps-and-games-faq.aspx Hope that helps you out. I don't know how big Need For Speed is but it took damn near an hour to download at McDonald's by my house.
Click to expand...
Click to collapse
It did help, wasn't aware. Thanked!