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Hey guys had a minor snag i left me phone on the car roof,drove down the road i whent one way the phone whent the other way.
After picking up all the pices i still found it works yeeha but bent the case cant claim on the insurance so where can i get a new case,and a week later it master reboots on its own any idears.............
plz plz help...........................
A case change isn't going to do you much good. Why can't you claim it on the insurance?
You might want to contact Leonard at Pocket PC Techs and see if he can do repairs. He's in the US, does great work. Don't know if there's someone in Europe doing repairs/upgrades also.
well u play for insurance only to be told that u are not coverd when the phone is left unatended,so what gives i might get a new one if i get run over by a train if its in my pocket i gess............ :x
Sounds like a bogus denial of your claim. I don't know UK law, but that wouldn't fly here. You should read your policy carefully to see exactly what is and is not covered.
I stupidly dropped a screwdriver onto my screen, and its made a really annoying dent on the screen, so i'm going to try to get a replacement MDA Pro (Im still within my 30 days of starting my contract).
Obviously i'm not covered for accidental damage, so i was thinking of nuking it somehow, if i disconnect it mid-flash, will that put it beyond repair (from t-mobiles pov) and will they send a replacement? (Can they tell that, that is the cause of the fault?)
Thanks!
Probably not going to get anyone on the board to help you commit fraud but if you're industrious you can probabl figure something out.
I dont see them going for it.
You try to get it exchanged as not working when there is a dent in the screen?
Come up with a better excuse for the dent?
Like throw the whole thing at the floor and say someone knocked it out of your hand? :twisted:
haha
twist the screen 360degrees does the trick :twisted: and is still under tmobile warrenty
I doubt you need to wreck it, there are so many imperfections. Does your camera show dead pixels (very highly likely it does) then that qualifies for exchange. Does the lid creak badly? Does the metal plate at the top sit properly? Is the keyboard slightly misaligned?
Look and ye shall find glitches. Almost guaranteed sorry to say.
joebongo said:
I doubt you need to wreck it, there are so many imperfections. Does your camera show dead pixels (very highly likely it does) then that qualifies for exchange. Does the lid creak badly? Does the metal plate at the top sit properly? Is the keyboard slightly misaligned?
Look and ye shall find glitches. Almost guaranteed sorry to say.
Click to expand...
Click to collapse
Actually yeah, my camera has got loads, and my screen has got 2 dead pixel. Are you sure thats enough to get a replacement? I'm sure it'll look dodgy if i say that, and they decline it, then i call back a few days later and say 'oh no, it died!' lol
Am i right in thinking that i've got to do this within the first 30 days of my contract? (I didnt take out insurance) and im assuming ill get a brand new replacement, not a refurb?
Ohh and last thing, i read on t-mobile.com that they send out the replacement first, then ONCE you've recieved that, you then send out your phone, is that the same process here in the UK?
Thanks
its usually 28 days, not 30!
Unless it's an upgrade.... I was told 7 days, and that's what the paperwork says too.... and if it's a replacement, it'll be a refurb if they have one, otherwise new... least that's what it was last year....
Hmmm :/
Do they send the replacement before they receive yours?
I called T-Mob about a problem on mine which is outside the 7days, but well within the years warranty, they said I have two options...
1) Go to a T-Mobile store, where you can get a loan phone (an old nokia...) while yours is being repaired/replaced
2) They will send you a jiffy bag for pre-paid postage, post it off (no loan phone) and will replace/repair within 5 working days.
Don't know if this is the same if it's within your cancellation period....
Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!
Pooper said:
Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!
Click to expand...
Click to collapse
Don't know if it always is recoverable, but I've recovered a BA and a UNI that mucked up during flashing
jmdrizen said:
Pooper said:
Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!
Click to expand...
Click to collapse
Don't know if it always is recoverable, but I've recovered a BA and a UNI that mucked up during flashing
Click to expand...
Click to collapse
Might try frying it. hmm might blow up the microwave though lol, or i might try attaching it to the mains.. hm although that's kinda. life threatening lol
Gah, such an annoying situation lol
Pooper said:
Might try frying it. hmm might blow up the microwave though lol, or i might try attaching it to the mains.. hm although that's kinda. life threatening lol
Gah, such an annoying situation lol
Click to expand...
Click to collapse
dude do be careful when doing those since it would probably affect your microwave/house property warranty as well ...
That's a good point... is it worth risking it, just for a dent on a phone??
ok screw it, i have a plan:
Car battery + jump leads + MDA Pro = dead phone (at least, i hope!) lol
I Have done similar with a laptop months ago... I cut a usb cable in half and injected 15v (the power from the laptops actual charger) into the usb port fried the motherboad good and proper! and got a full replacement. hope this helps
You all do realise that this is *fraud*, carrying anything up to serious jailtime, we're discussing here? And that this is a medium where what you say is not only completely public, so accessible to (agents of) the people you're defrauding, but also permanently recorded to be used as evidence against you?
Furthermore, you do realise that defrauding HTC in this manner makes all the rest of our honest folk's devices that much more expensive?
Not to mention that if they refuse to honour your warranty, say because they know how to google, that you've gone from a fully functional PDA with a little dent to a doorstop.
just tell them that the dent was there when u got it, and didn't think to swap it straight away, act DUMB.
My friend has owned an 8125 for over around a year now and some of his keys are not as responsive as they used to be. He is coming up on the final day to return his phone for a new one and called Cingular and they are shipping a replacement. He was told that if his phone isn't under warranty they will charge him $425.
What is the best way to break the phone and still have it under warranty?
Hey has nothing to worry about. If the keys are not responding its under warranty.
Cingular wont send you a phone replacement without a vaild excuse. Also it would have been better just to take the phone to a corporate store. Most of the time they will replace it on the spot if they have a unit in stock. I order my online and the screen was dead and they gave me a new one right at the store near me. Its got to be corporate thought for them to replace it.
What cingular is talking about is some people will call and make up an excuse to get a new phone because their current one has a scratch. You have nothing to worry about. And also most damage that can be done they can find and that will definatly void the warranty. Just leave the phone alone and send the one he has back when the replacement comes. Dont try to break it it will make things worse.
Also just a FYI normally the phones they send you are not brand new, most are refurbished and seeing how the 8525 is out now its more then likely going to be a refurb unit. it wont look any different but just wanted to make sure u know.
Thanks for the info. The keys work but not like they did when he got the phone. Sometimes they dont respond and then if you push really hard they will. I mean REALLY hard. I guess we wont do any physical damage. Damn, I kind of wanted to take a hammer to it. Haha.
Ok, need a bit of help to know how much repairs will cost...
My phone got sent back 3 weeks ago to HTC via Carphone warehouse to have screen replaced as it had the known issue with the "oil" effect and the screen not responding
Upon it being sent back, HTC have now held my phone, waiting responce off myself saying that "illegal firmware" is present on the phone and it will require a motherboard replacement and has had the warrant fully voided.
I dreaded this senario as I thought this could be the case, as I had one of Duttys firmwares install but couldn't revert back before I sent it due to the broken screen.
Anyone got any idea of cost? or ways of working around this issue and getting the to think it still is warranty covered?
I am so gutted and upset, really can't afford a new screen and motherboard ! Im guessing it will be costly?
Aside from this do you feel HTC have grounds to be able to refuse to fix a hardware issue and say it needs a new motherboard to correct the "illegal firmware" before they will ever consider looking at the damaged screen?
Anyone have any ideas of info? It's a real shame HTC have this attitude, it's just putting further limits on allowing there device to be used to full potential
Moved out of development
My two cents (altho I'm no expert)
Maybe you could get angry with HTC - explaining this is a hardware fault, not a software one, (although I've heard they don't accept that)
Or you could probably reinstall stock ROM, just by working out the key presses (e.g. hard reset, that run USPL, then run firmware upgrade)
But now they know you've used Dutty, they might still quibble.
But it's not right they refuse a hardware problem because of a a software change, as they're not related, and I remember someone else on this forum playing hardball and saying they were going to get their lawyer involved, you could threaten that?
smeddy said:
My two cents (altho I'm no expert)
Maybe you could get angry with HTC - explaining this is a hardware fault, not a software one, (although I've heard they don't accept that)
Or you could probably reinstall stock ROM, just by working out the key presses (e.g. hard reset, that run USPL, then run firmware upgrade)
But now they know you've used Dutty, they might still quibble.
But it's not right they refuse a hardware problem because of a a software change, as they're not related, and I remember someone else on this forum playing hardball and saying they were going to get their lawyer involved, you could threaten that?
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Click to collapse
Well it's took them to the 28th day to respond with this message about it being "illegal software" after another 8 day it took carphone warehouse to send it to HTC repairs... So it's already been over a month since I last had my phone... Im just worried that if I hold out and argue, it's going to add another month onto the wait, and then my phone will have been gone for such a long time.
I might just ask them how much do they think the repairs cost for the Motherboard, but then I envisage them saying along with motherboard, they will want cost for a new screen too !!
My edvice is to take your HD back and gave to any phone repair shop , they are able to replace screen, as for software ,once you have screen fixed you'll be able to flash again and use it , new screen don't need any software to run . I know that as fact because I work in phone repair shop .This is cheapest solution for u because HTC will definately charge you for foulty screen plus motherboard , and that will cost you almost the same as buying new HD.Sorry for bad English.
if you can get it back and cant work out the keys download mymobiler, It auto installs to ppc when connected
As mentioned, get it back and have it done locally...you don't have time for HTC's games!
As already stated by a few people, your best advice is to ask for it back and get a screen replacement locally. Also, for them to say its needs a new motherboard seems a bit 'over the top' as well!
Does HTC have a centralised device blacklisting?
If not he can get it back and flash factory ROM and give it in a different service centre.
BTW HD screen is toooo delicate, a guy who broke it with pressure against his chest wall in a crowded train, got it replaced, don't know costs but they flashed factory ROM for him and warned him that illegal ROMs not only voids warranty but they may refuse to service the device.
BTW replacing motherboard for ROM flashing is too harsh a punishment IMHO.
Phone is in your hands now and does phone power on normally ? If it is , just flash back stock SPL and ROM via PC. After that send again to htc repair centre (send it by some friend, not you)
UPDATE
Spoke to Carphone warehouse, who further read me the message HTC sent them, then realised that HTC contact them over 21 days ago about this responce, but nobody updated me.
They then transferred me back to my local store, saying they have no idea where to go next.
Who then passed me onto a contact directly at Carphone Warehouse repairs centre near me.
Spoke to a guy there who was very helpful.
He got HTC on the phone, who were argueing about the Firmware. Refusing to do any further work, untill screen is replaced.
Now HTC are awaiting my phone call, they have given me my IMEI number and said I can contact them to try and disscuss this further.
Fingers crossed.
This makes me a bit hesitant about installing new rom on my brand new Touch HD.
I am so lucky that I live in Germany...
No such problems... in the first six month, THE SHOP where you bought it HAS TO PROOVE that the cooked ROM is really responsible for the hardware failure.
After that you still have another one-and-a-half years where you can easily proove that a simple ROM isn't able to kill the display in this manner.
If this was my case in my country, I would have set them a deadline to repair, bought a new phone and sued them for compensation.
Can't believe your case... but if you are really depending on the manufacturers guarantee, then... good luck!!! Don't you have any warranty claims (in USA?) against Carphone Warehouse as seller itself?
hey make sure you get the screen sorted them downgrade, HTC want to charge me 151 for a new motherboard
Hello guys.. i decide to open this Thread we to discusse something very important for us.. and not only for the Blackstone Users for all Users of HTC and why not the other Brands too.
So here is what i wana share what heppand and what im planing to do.
I bought my Blackstone befor 23 Mounths.. when was a really the Latest Lates Model and i payd around 650 Euros ot have it.. what i recive is
2 Years International Warranty + Warranty from the Shop here from where i Bought it .. its again 2 Years..
So i never drop my device or damage it and all the time my device was with full body protectors from Shield Skins..
Befor 2 days.. i make a call.. put the device on sleep and after 20 30 minutes when i wake up the device i realise that the Display do not React on any Touch.. the device fully working.. so what i do is.. few Soft Resets.. not helping.. Hard Reset... Not Helping.. then Flash a Brand new ROM not helping.. then revert back to Stock SPL and Stock ROM again the same..
I cannot even calibrate the device and im sure that i have problem with the Digitizer because everything other work and the whole device is fine.. so
I make it totally stock and i have ONE MOUNTH LEFT warranty so do im a Lucky? I dont know yet.
Today i Bring it to the SHOP from where i bought it for Repair because the device is still in warranty and my device do not have a single Scratch on it its like a Brand NEW.
The peoples from the shop take it.. and they told me will call me when they know something to let me know what will heppand with the device.. on the same time the person from the shop told me that they have cases befor when have problem with the display or digitizer the owner of the device must to PAY the repair services WOW.. so im not an IDIOT i know very very well what is Hardware.
And if you do a Mechanic Damage .. like to Break your Display, Camera or anything.. its Your Faut but if the Display JUST STOP TO WORK without reason is not your faut and this is Hardware problem.. so when the device is still in warranty they NEED TO FULLY REPAIR IT because they can see and chek this very well that the problem is not from droping or damage the phone in any kind.. i just think that its normal after 23 mounths of usage every day the digitizer just to stop work.. its not something Unreal.
So Im asking myself.. If they pretend that the Display and the Digitizer are not in the Warranty and they can say the Processor also so what warranty we have? WE DO NOT HAVE ANY WARANTY because all Pocket PCs the most expensive parts are the DISPLAYS and the Processors also not only most expensive but and most important for the device.
What other can be broken in this Phone then?! the back PLastic Panel?! what warranty WE HAVE?
I think that the Warranty INCLUDE the WHOLE HARDWARE this mean the hardware buttons the Displays, Digitizer Processor and all other components that are in the PHONE.
So if you broke the plastic of your for example Volume Key is your fault But if the Button is broken from inside its Hardware problem.
What you think about ths?!?!
Now im waiting after few days they to call me and i think if they don`t want to repair it to write directly to HTC and also to ASK for my Rights like a Costumer...if needed i will judge the SHOP who sold me the device with 2 years warranty and do not want to repair it.
What you think.. do you feel that you have warranty OR not?
Do you feel Save and confortable when you PAYD 600 700 Euros for HTC device and after few days have a problem that you will recive FAST support and repair service?
Till now i never think about this but now when heppand and i saw it.. IM feeling like im lied.
Thanks.
P.S I can repair the device Myself YEs of course and i can change the whole Display Digitizer and almost everything BUT WHY to do this and to PAY when we have a 2 Years Warranty do we?
Warranty and the digitizer has been discussed before concerning Newton Rings but should still apply to your issue. Read below:
http://forum.xda-developers.com/showthread.php?t=591292&highlight=warranty+digitizer
http://forum.xda-developers.com/showthread.php?t=574765&highlight=warranty+digitizer
http://forum.xda-developers.com/showthread.php?t=482637&highlight=warranty+digitizer
http://forum.xda-developers.com/showthread.php?t=550925&highlight=warranty+digitizer
Hope these help
Rick