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Hey guys had a minor snag i left me phone on the car roof,drove down the road i whent one way the phone whent the other way.
After picking up all the pices i still found it works yeeha but bent the case cant claim on the insurance so where can i get a new case,and a week later it master reboots on its own any idears.............
plz plz help...........................
A case change isn't going to do you much good. Why can't you claim it on the insurance?
You might want to contact Leonard at Pocket PC Techs and see if he can do repairs. He's in the US, does great work. Don't know if there's someone in Europe doing repairs/upgrades also.
well u play for insurance only to be told that u are not coverd when the phone is left unatended,so what gives i might get a new one if i get run over by a train if its in my pocket i gess............ :x
Sounds like a bogus denial of your claim. I don't know UK law, but that wouldn't fly here. You should read your policy carefully to see exactly what is and is not covered.
hi guys. i have a cingular 8525 that ive had for probably about a year now. i think im slightly over the warranty but i may be just under it. not sure.
my 8525 has been giving me TONS of problems recently (probably right after the warranty was over, if it is lol) which is just my luck.
i got the red light several times. often times it refuses to charge anymore. and now since yesterday the speaker on the phone stops working randomly.
not just the loudspeaker but the speaker in the handset itself as well, so basically all sound stops, and no its not muted.
anyways i went into a radioshack store and noticed one of the guys working there had the new tilt. he said he got it by returning his 8525 under warranty and they gave him a new one, the tilt.
now, obviously getting a free tilt would be awesome, but at this point id be just as happy if they still replace my current phone. i would like the tilt though lol. anyways, here is the problem.
a few months ago, a friend of mine dropped my phone. the loudspeaker stopped working, and hence no sound was working on my phone. so i opened up the phone and found out that the plug had simply come undone. i found that out from this site. so obviously now my phone is out of warranty it no longer has the void sticker.
does anyone have any help or tips to help? im seriously considering trying to find some sort of void sticker to replace it. but i doubt that would work. would htc take the phone anyway? i dont know. id be afraid to get charged for another phone cuz i have no money right now because of college books etc.
any help as soon as possible would be MUCH appreciated, because i think my warranty is up any day if it isnt already.
thanks guys.
im guessing no one has a reply on this?
It sounds like you're out of luck man. I say it's one thing to upgrade or modify software on a phone, etc, because you can easily restore it before returning it, but it sounds like you're looking for methods to deceive the phone company. That's not cool. So that you don't put yourself in a situation of getting charged like $500 for returning a crapped out phone, look for a used one or something? Some of the things that they look for upon processing a returned phone is the VOID sticker, battery connectors, and any apparent physical damage caused by drops, etc. Don't do it! I'm sure you have several phones sitting around that you can pop your SIM card into to get you by?
well hey im not trying to deceive them in a bad way. so dont get me wrong here. its just that all i did when i opened the phone was plugged the speaker part back in, nothing else. that was several months ago. everything was fine until the past month when the phone started going downhill.
either way, i contacted att they put me through the warranty department, etc. i told them the void sticker came off. theyre sending a replacement phone, and i should get it by the end of the week. how to i restore the os's software? i am aware of downgrading back to att's wm5 version but is that all i need to do? would i need to change any radios, spl versions, etc?
thanks for the help.
oh yea and theyre sending me just another 8525. no tilt.... oh well haha.
unvaluablespace said:
........im not trying to deceive them in a bad way........
oh yea and theyre sending me just another 8525. no tilt.... oh well haha.
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Since when was deception EVER done in a good fashion??
Probably fall on deaf ears anyway since youve got a replacment 8525, lesson to learn here is the VOID sticker really is there for a reason.
um ok whatever. i dont see why i am getting bashed over this when you can find things such as this and more on this site. so we are too guilty to decieve htc over something simple as a speaker plug coming undone, but guilt free when tricking att into using there mediamax plan for basic phones as opposed to there pda plan, because it costs more?
funny that. and the best part is thats not even the sneakiest of things ive come across on these forums. but ok whatever. heh.
all im saying is its one thing because the speaker came unplugged. now if i had tried to completely replace a part, or tweaked with something in the phone itself, rather than just push the plug back in so i originally would not have to bother with a warranty exchange and go through all the trouble. i havent even had the phone for a year yet and its as of recent been going to ****.
but yea.....im a deceptive, lying cheating theiving bastard.
oh yea. and one more thing......given even if i was some sort of a con artist from this.....does htc video drivers come to mind? where as htc makes phones more expensive than an iphone (kaiser) but with the functionality of something of less than half the power? and im the theif? ok.
heh
Chill out man. This is an awesome board with tons of good information, and not some forum to go back and forth. I think all we were trying to say is next time as much as it sucks to do it, just get the warranty replacement. Enjoy your new phone.
im not sure if you received your replacement yet. But when you send your old phone into the warranty department they will check to see if the phone has been opened. The first thing they can check is the screws themselves they will show tampering. But also just when you think you have pulled one over on them you. you get a letter in the mail saying they are billing your account $450 due to your physical damage and tampering with the phone. They wont send your old phone back and you will get your next att bill and it will be $450 dollars higher than you expected. im not saying this will happen but i would watch out for this.
and if you really want to cheat warranty exchange. Do a warranty replacement wait a couple of days after the phone gets there and then call them up and say were is my phone. There policy is to ship out another right away. They will ask some questions but nothing serious and yes will ship out another phone right away. I know this not because i have done it but because i worked for att for 2 years in both csr and tech support.
well thanks for the info. i did not know there was a difference between warranty exchange and warranty replacement they both sound the same to me. anyways i believe the replacement is the one i did, as they sent me a refurbished phone, not a new one, and if thats what some were thinking i really did not care whether it was new or not, just a replacement phone. as for the screws i couldnt see any tampering evidence, the paint all remains intact. im usually pretty careful when it comes to screwing and unscrewing things. lol lets just hope i dont "Screw" myself haha.
oh and i was chill. i was just finding it funny that i was being directed as a theif by the comments. like i said its one thing for a simple plug but its not like i replaced the speaker or tweaked with something.
is the speaker plug easy to find, i had teh same problem dropped it and i can hear it when i shake it, its loose...but im worried its deeper than i can get to
I've found a replacement screen on eBay for $68 but have no idea how to replace it. I don't see any disassembly of the screen on any of the teardown pics. Any help would be much appreciated.
Insurance thru tmo. Better off getting brand new out the box. Just my thought.
[G2/HTC Vision]
Yeah, that would be ideal but I bought the phone used. No insurance. Also everything, including the touchscreen, works perfectly fine still. The glass is just cracked.
djodpm said:
Yeah, that would be ideal but I bought the phone used. No insurance. Also everything, including the touchscreen, works perfectly fine still. The glass is just cracked.
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You can call T-Mo, have them add the premium insurance, and then call back in a couple days and have them give you a replacement under the plan for $130.
EDIT: Make sure to get confirmation on this before you go through.
Of course, $68 is much better than $130. This link to a Desire Z teardown shows the top panel being taken apart (about 2/3 of the way down the page). It's a hell of a process; one that might leave you with more than just a screen issue if something were to go wrong.
Pix please and also what link are r u looking at? $68 seems to cheap. Just wanna make sure you dont end up with a mytouch or hero screen
Wow, thanks for your help so far guys. Sorry about the links, it wouldnt let me post a normal link since Im a new user, so just cut and paste.
Here is a link to the replacement screen I found on eBay, its actually $58:
cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280580921344&ssPageName=STRK:MEWAX:IT#ht_2532wt_785
And here is a photo:
picasaweb.google.com/lh/photo/YQQk9mou_kp-7iN6ItklDtTVQVAkEM77fsYCIJiprL0?feat=directlink
djodpm said:
Wow, thanks for your help so far guys. Sorry about the links, it wouldnt let me post a normal link since Im a new user, so just cut and paste.
Here is a link to the replacement screen I found on eBay, its actually $58:
cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280580921344&ssPageName=STRK:MEWAX:IT#ht_2532wt_785
And here is a photo:
picasaweb.google.com/lh/photo/YQQk9mou_kp-7iN6ItklDtTVQVAkEM77fsYCIJiprL0?feat=directlink
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thats pretty bad on the phone but yes that is the right screen.
You cracked the touch screen part not the lcd which would of cost more.
Good luck with replacing it. Idk how good you are at this stuff but for me it doesnt look to hard just make sure you have all the right tools.
and @ EfemaN
thanks for the link. and has anyone looked to see if the led has multi- color?
i don't think you can add insurance now. only at the time you bought the phone.
actually when i bought, they added insurance w/o telling me. i found it later and canceled cuz it's 6.99/mo and deductible is 130. i thought 130 is way too much.
how much will HTC charge you? around 200?
HTC wont even repair them yet, that is the worst part. Below is the email I got from HTC customer service.
We apologize for any issues you are experiencing with your device and would be happy to assist. Unfortunately, we are not currently supporting this device for repair. We will have RMA options available soon, but do not have an ETA on when this will take effect. If you have any questions or concerns, please contact Customer Care at 1.888.356.2375.
I was able to remove and re-add insurance back over the last year or so that I had my Blackberry. There's no harm in just calling to ask.
I just called T-Mobile to have a new G2 sent (having radio issues), and during the usual agreement word-for-word reading, the rep mentioned the "if we find that you screwed up your phone" fee of.. I believe she said around $280, and if I remember correctly, it was $130 for the Blackberry. That $68 screen seems a little more attractive now...
I called and tried to add insurance to my G2 today. T-Mobile said I had the phone more than 15 days and could not add it :-(
They did say that there is a year warranty on the phone that covers defects, but not breaks caused by consumer.
I also asked if they have an open enrollment period like some phone insurance companies do and they said that they didn't.
The DID however say that if I went to a T-Mobile store and got any repairs or exchanges done, I would be able to add insurance.
FYI my G2 is in perfect condition. Was just wanting to know if I could add it. Wish I would have when I had the chance.
Just so you guys are aware..
Insurance can be added only during an open enrollment period - purchase of a new phone or a warranty exchange. More or less, whenever T-mobile gives you a phone, you have 14 days to add it to the line.
That being said, the qualifying event that enables you to add insurance to your line doesn't necessarily have to cover the phone that was purchased or exchanged. The insurance will actually follow the sim card (iphone excluded) so that if you put your sim card into another device, that is actually the device that is currently covered.
Now, if you have a phone that can't receive a signal (totally inoperable as a phone) you might run into some difficulties actually making the claim. While it is technically policy, they would certainly prefer to see some usage on the phone you're trying to make a claim on. Depends on who you talk to, really.
Figured I would share. Toodles.
Bishybob said:
I called and tried to add insurance to my G2 today. T-Mobile said I had the phone more than 15 days and could not add it :-(
They did say that there is a year warranty on the phone that covers defects, but not breaks caused by consumer.
I also asked if they have an open enrollment period like some phone insurance companies do and they said that they didn't.
The DID however say that if I went to a T-Mobile store and got any repairs or exchanges done, I would be able to add insurance.
FYI my G2 is in perfect condition. Was just wanting to know if I could add it. Wish I would have when I had the chance.
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why dont you sim unlock your phone and see if you cant get signal, get your replacement device, which would be covered as a defect, and then add insurance to that one. I prefer sprints insurance, they will even let you claim a phone you got used from ebay/cl or whatever. Also, you might want to look into a third party insurance provider, as asurion is who covers it through every carrier anyway. They will always just tell you to call them, wont make anything easier.
Does anyone have a better tear down link than this?: tjworld.net/blog/htc-desire-z-tear-down
This assumes that the 1/2 that the screen is attached to is separated from the other 1/2 of the phone. I ordered a new digitizer and am just waiting for it to arrive. I was quoted $50 labor from a local shop here in NYC. I ordered the part for $36.
good luck with this man
it really sucks to have almost no good guides on how to take apart a phone
i did a screen replacement with my old vibrant
it was terrible
The past day or so, I've noticed my trackball is on it's way out. Up/Down barely work anymore, and it takes 3 tries or so to get it to detect a push to wake the phone up using trackball wake.
Do you think it's worth it to risk trying to get a warranty replacement phone? I've read that a bunch of you guys have been RMAing the phone for the power button issue and getting back refurbished phones with bigger issues than the original problem you sent it in for. I'd rather not get stuck in that situation.
I've also read that the only phones HTC has left are the T-mobile ones, is this true? I've got an ATT N1 so that wouldn't do me any good.
Is there any chance of HTC actually repairing my specific phone? Or will they just send a refurb.
Thanks for any information and advice.
well, u can call and they will replace ur phone based off ur IMEI #. As for whether or not they have ATT ones you will have to call. I was rooted unlocked bootloader and did the refurbished route . Recieved a burnt screen, returned that and then finally got a good one on my second try. They were not assholes about it. HTC made it easy actually. They will repair your phone under warranty but you will be N1less for about 2 weeks . So if you can deal with that then do it. I couldnt, i even gave up my precious engraving due to the dust under the screen. They will need a credit card of some sort to put a $530 hold on it just in case u never return the refurbished one.
Try this first, turn off your phone/lock it then using a piece of cloth push the trackball in while rolling it in all directions. Sometimes dust etc will build up on the ball and cause it to become unresponsive.
If this doesn't work you may be able to change the small squarish part which holds the trackball. It's a little fiddly to disassemble your N1 to change this part but from memory it isn't held in place by wires or connectors but rather simply sits in place and should therefore be relatively easy to change.
Get it fixed under the warranty. It's free and requires absolutely no effort on your part. Don't wait, and don't try to fix it yourself.
Whether or not HTC still makes the ATT version of the phone is irrelevant, because all they have to do is replace the trackball assembly, not the radio. The only "risk" you're taking by having HTC repair it is that you'll be without a N1 for a little while. It doesn't matter if there's a chance that they'll send you back a device with more problems, because they are still responsible for getting your device back to 100% working status, and you can hold them to that until they make good on the agreement. If you don't hold them to it, then you're just encouraging bad customer service, which is what leads to those terrible situations you've been hearing about.
Obviously replace it!
If you have your warranty still, then just get your phone back to it's original recovery and firmware, and wait for your Nexus to get shipped to your door, then just ship it back in the box your new phone came in.
I unlocked my phone using the bootloader before any work arounds came about. Now I have a rooted Nexus with a warranty that will remain intact because the bootloader hasn't been unlocked
My experiences with HTC have always been good.
I received a new battery and headset with my replacement because the woman asked if I had any trouble with the accessories or battery. Just for my troubles they also sent me a new back cover. Just bring up "compensation" haha.
But yes, replace it. It's worth it, and the chances of getting an essentially new phone are a lot higher than you getting a piece of **** (which you can replace anyways with a single phone call, so why does it matter?).
Also, on replacing/repairing your phone. You choose which you want. If you want to wait a few weeks for YOUR phone to be fixed, then by all means wait it out. But if you're like me, and can't live without your phone for that long, order a replacement, as they send one to your door without you having to send yours in first.
Edit -
Buck Shot said:
As for whether or not they have ATT ones you will have to call.
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You definitely will get an AT&T one. I did. They are obligated to!
Replace it! I would be lost without it!!
Get the unit repaired so you can keep your custom engraving. (if any) HTC turnaround time is quick and your cell phone provider (I know T-Mobile did) should provide you with a loaner phone if you ask them.
H'okay. So. I recently pretty much shattered my Evo's screen, though everything still works and the phone is still fully functional. Therefore I've been a little lazy with going and getting it repaired.
Now that I have the day off tomorrow, I'm wanting to go to go into my local Sprint repair center and having them switch out the screen for me.
I just had a couple questions:
1. I do pay $7/month for insurance on the phone, will they charge me for the screen? If so, would it be worth it to just pay my $50 deductible for a new phone? (This is what I've paid in the past for a blackberry through insurance, I want to assume its more for a smart phone, but I have no clue). I've read mixed things on this, where screen repair costs $35, free, etc.
2. Should I unroot and factory reset my phone before I take the phone in? Again, I've read mixed things on here/google. I've heard that they no longer care, especially for a simple screen repair. I've read people have had their warranty revoked. I'd just like some insight on the issue?
Sorry if these have been answered several times, like I said, I did some research before posting and never really got a straight forward answer.
Thanks.
bosswick said:
H'okay. So. I recently pretty much shattered my Evo's screen, though everything still works and the phone is still fully functional. Therefore I've been a little lazy with going and getting it repaired.
Now that I have the day off tomorrow, I'm wanting to go to go into my local Sprint repair center and having them switch out the screen for me.
I just had a couple questions:
1. I do pay $7/month for insurance on the phone, will they charge me for the screen? If so, would it be worth it to just pay my $50 deductible for a new phone? (This is what I've paid in the past for a blackberry through insurance, I want to assume its more for a smart phone, but I have no clue). I've read mixed things on this, where screen repair costs $35, free, etc.
2. Should I unroot and factory reset my phone before I take the phone in? Again, I've read mixed things on here/google. I've heard that they no longer care, especially for a simple screen repair. I've read people have had their warranty revoked. I'd just like some insight on the issue?
Sorry if these have been answered several times, like I said, I did some research before posting and never really got a straight forward answer.
Thanks.
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First... The deductible on an Evo is $100. and Insurance no longers covers screens as far as I know. They did for a little while but when my wife broke her screen we found out they no longer did... Because they felt bad for her not knowing they replaced hers for free and she didnt have to pay the deduct. She also did not unroot prior to taking it in... some people say you should... some will say not so... I personally wouldnt...
They changed the policy. Now any physical damage will cost you $100 for a new phone, they wont just replace the screen for 35 anymore. I would unroot it or snap it in half. Just don't want to take the chance of telling you no because its rooted. Either way your looking at $100 or eBay and replace it yourself. Good luck.
Edit: just checked eBay and you can snag a screen and all the tools for $17. I would go that route lol
Damn. Looks like I was late on the good repair service. ><
Hmph. I've been looking into repairing the screen myself. The only problem I could see me having is getting the current, shattered screen off. I don't have any type of tool to apply heat to break the adhesive down, and I'd see it as being VERY tedious getting all the glass shards of screen totally off. Literally the only thing keeping my screen together and probably on my phone is my screen protector, haha.
Well, I guess it's time to look into ordering some tools and a LCD display, cause I'm not gonna fork over $100 for a refurb'd Evo when mine works perfectly and has done so for the past year. :/
I don't know when they changed that policy... but I brought mine in on monday, guy thought it was a cracked screen, so he was just going to replace it... but he broke something when taking it apart, so he ordered me a brand new one...
But the point is... he was in the process of taking it apart and replacing it... he asked beforehand if I had insurance... so I'm pretty sure they still cover that... Try a different store maybe?
Ask for a one-time courtesy replacement, we're allowed to do that. Otherwise, it's $100 to Asurion unless you want to attempt it yourself.
It may be a little bit more expensive but spring for the complete front panel kit instead of just the digitizer. The LCD may be damaged underneath without showing it, so you could run into problems if you replace the digitizer. Plus, it's a lot easier.
I've only done one digitizer replace and it's not the best thing in the world. Front panel is way easier. Just remember to move the earpiece speaker and front camera.