hi guys. i have a cingular 8525 that ive had for probably about a year now. i think im slightly over the warranty but i may be just under it. not sure.
my 8525 has been giving me TONS of problems recently (probably right after the warranty was over, if it is lol) which is just my luck.
i got the red light several times. often times it refuses to charge anymore. and now since yesterday the speaker on the phone stops working randomly.
not just the loudspeaker but the speaker in the handset itself as well, so basically all sound stops, and no its not muted.
anyways i went into a radioshack store and noticed one of the guys working there had the new tilt. he said he got it by returning his 8525 under warranty and they gave him a new one, the tilt.
now, obviously getting a free tilt would be awesome, but at this point id be just as happy if they still replace my current phone. i would like the tilt though lol. anyways, here is the problem.
a few months ago, a friend of mine dropped my phone. the loudspeaker stopped working, and hence no sound was working on my phone. so i opened up the phone and found out that the plug had simply come undone. i found that out from this site. so obviously now my phone is out of warranty it no longer has the void sticker.
does anyone have any help or tips to help? im seriously considering trying to find some sort of void sticker to replace it. but i doubt that would work. would htc take the phone anyway? i dont know. id be afraid to get charged for another phone cuz i have no money right now because of college books etc.
any help as soon as possible would be MUCH appreciated, because i think my warranty is up any day if it isnt already.
thanks guys.
im guessing no one has a reply on this?
It sounds like you're out of luck man. I say it's one thing to upgrade or modify software on a phone, etc, because you can easily restore it before returning it, but it sounds like you're looking for methods to deceive the phone company. That's not cool. So that you don't put yourself in a situation of getting charged like $500 for returning a crapped out phone, look for a used one or something? Some of the things that they look for upon processing a returned phone is the VOID sticker, battery connectors, and any apparent physical damage caused by drops, etc. Don't do it! I'm sure you have several phones sitting around that you can pop your SIM card into to get you by?
well hey im not trying to deceive them in a bad way. so dont get me wrong here. its just that all i did when i opened the phone was plugged the speaker part back in, nothing else. that was several months ago. everything was fine until the past month when the phone started going downhill.
either way, i contacted att they put me through the warranty department, etc. i told them the void sticker came off. theyre sending a replacement phone, and i should get it by the end of the week. how to i restore the os's software? i am aware of downgrading back to att's wm5 version but is that all i need to do? would i need to change any radios, spl versions, etc?
thanks for the help.
oh yea and theyre sending me just another 8525. no tilt.... oh well haha.
unvaluablespace said:
........im not trying to deceive them in a bad way........
oh yea and theyre sending me just another 8525. no tilt.... oh well haha.
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Since when was deception EVER done in a good fashion??
Probably fall on deaf ears anyway since youve got a replacment 8525, lesson to learn here is the VOID sticker really is there for a reason.
um ok whatever. i dont see why i am getting bashed over this when you can find things such as this and more on this site. so we are too guilty to decieve htc over something simple as a speaker plug coming undone, but guilt free when tricking att into using there mediamax plan for basic phones as opposed to there pda plan, because it costs more?
funny that. and the best part is thats not even the sneakiest of things ive come across on these forums. but ok whatever. heh.
all im saying is its one thing because the speaker came unplugged. now if i had tried to completely replace a part, or tweaked with something in the phone itself, rather than just push the plug back in so i originally would not have to bother with a warranty exchange and go through all the trouble. i havent even had the phone for a year yet and its as of recent been going to ****.
but yea.....im a deceptive, lying cheating theiving bastard.
oh yea. and one more thing......given even if i was some sort of a con artist from this.....does htc video drivers come to mind? where as htc makes phones more expensive than an iphone (kaiser) but with the functionality of something of less than half the power? and im the theif? ok.
heh
Chill out man. This is an awesome board with tons of good information, and not some forum to go back and forth. I think all we were trying to say is next time as much as it sucks to do it, just get the warranty replacement. Enjoy your new phone.
im not sure if you received your replacement yet. But when you send your old phone into the warranty department they will check to see if the phone has been opened. The first thing they can check is the screws themselves they will show tampering. But also just when you think you have pulled one over on them you. you get a letter in the mail saying they are billing your account $450 due to your physical damage and tampering with the phone. They wont send your old phone back and you will get your next att bill and it will be $450 dollars higher than you expected. im not saying this will happen but i would watch out for this.
and if you really want to cheat warranty exchange. Do a warranty replacement wait a couple of days after the phone gets there and then call them up and say were is my phone. There policy is to ship out another right away. They will ask some questions but nothing serious and yes will ship out another phone right away. I know this not because i have done it but because i worked for att for 2 years in both csr and tech support.
well thanks for the info. i did not know there was a difference between warranty exchange and warranty replacement they both sound the same to me. anyways i believe the replacement is the one i did, as they sent me a refurbished phone, not a new one, and if thats what some were thinking i really did not care whether it was new or not, just a replacement phone. as for the screws i couldnt see any tampering evidence, the paint all remains intact. im usually pretty careful when it comes to screwing and unscrewing things. lol lets just hope i dont "Screw" myself haha.
oh and i was chill. i was just finding it funny that i was being directed as a theif by the comments. like i said its one thing for a simple plug but its not like i replaced the speaker or tweaked with something.
is the speaker plug easy to find, i had teh same problem dropped it and i can hear it when i shake it, its loose...but im worried its deeper than i can get to
Related
My friend has owned an 8125 for over around a year now and some of his keys are not as responsive as they used to be. He is coming up on the final day to return his phone for a new one and called Cingular and they are shipping a replacement. He was told that if his phone isn't under warranty they will charge him $425.
What is the best way to break the phone and still have it under warranty?
Hey has nothing to worry about. If the keys are not responding its under warranty.
Cingular wont send you a phone replacement without a vaild excuse. Also it would have been better just to take the phone to a corporate store. Most of the time they will replace it on the spot if they have a unit in stock. I order my online and the screen was dead and they gave me a new one right at the store near me. Its got to be corporate thought for them to replace it.
What cingular is talking about is some people will call and make up an excuse to get a new phone because their current one has a scratch. You have nothing to worry about. And also most damage that can be done they can find and that will definatly void the warranty. Just leave the phone alone and send the one he has back when the replacement comes. Dont try to break it it will make things worse.
Also just a FYI normally the phones they send you are not brand new, most are refurbished and seeing how the 8525 is out now its more then likely going to be a refurb unit. it wont look any different but just wanted to make sure u know.
Thanks for the info. The keys work but not like they did when he got the phone. Sometimes they dont respond and then if you push really hard they will. I mean REALLY hard. I guess we wont do any physical damage. Damn, I kind of wanted to take a hammer to it. Haha.
MFer. Grrrrrrr.
what were you doing with it at the time. Were you trying to overclock and just passed the limit. it could be some water damage...been taking a bath wit ur phone????. Or you might just get lucky and it could be that the connector for the flex cable has become lose. If you are comfortable with opening electronics I'd suggest downloading the Herald service manual (do a search if you can't find it i'll send you one) and checking out the status of the flex cable. The flex cable can be cut or moved without even opening the phone...all it would take is something like a thin card to slide in bewteen the screen and the keyboard to cause this.
Hope that provides some insight...
Don't give up...it is cheaper to repair the phone than to buy a new one.....unless you were looking for an excuse to get Tytn II
Before you open it and void your warranty, make sure theres NOTHING else you can do about the problem. For example if you have insurance, USE it first, dont try opening it. In the event you mess it up even more opening it, you're DEFINITELY f***ed because you voided the warranty opening it.
I had a touchscreen go dead on one of my Wings.
What happened was, the speaker started giving out, and then all of a sudden the touchscreen died.
I concluded that some moisted go into the phone, thru the earpiece speaker, and mess it up.
duprade said:
I had a touchscreen go dead on one of my Wings.
What happened was, the speaker started giving out, and then all of a sudden the touchscreen died.
I concluded that some moisted go into the phone, thru the earpiece speaker, and mess it up.
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I remember you posting that u recieved a replacement too?? How did u manage to pull that one off. Working at Rogers even if there was a hint of water damage we would deny the repair saying it'll b cheaper to get a new phone...o how we used to rip ppl off...
Well, the way it got "water damaged" .. was bc I was holding the Wing and a Dasani water bottle in the same hand when I was getting into my car. When I was on the road, I went to use my phone, and the earpiece sounded weird... the sound was all the way up, but it sounded really low and distorted... I also noticed some moisture around earpiece from the condensation off of the bottle.
Again, this is me assuming that's what happened, but the evidence points in that directions, since I had been using my phone all along, because I had been on it because I was about to go out clubbing and what not, so I had made repeated phone calls until I was in my car... plus I noticed the moisture because I remember wiping it off as I went to use the phone.
So It wasn't water damaged to the point where it got submerged, but a little while later, the touchscreen went dead as well... so I'm assuming what happened was, water got into the device thru the the earpiece and that caused a problem with the wiring or something.
As far as the replacement, I just went into the TMO store, and *****ed and complained and told them it was ridiculous that the phone quite working after having it just 3 weeks. Luckily I had my receipts and everything saved. They have a 14 day exchange period, but I've also been with Tmo forever. I originally had Powertel a decade ago, then Voicestream bought Powertel, then Tmobile bought Voicestream...
I've been "loyal" for a very long time, not to mention every single phone on the account (6 lines) is one of their expensive one ...either Wings, Blackberries, etc... not the cheap free phone they offer with their cheapest plan... and I think I have every right to expect good customer service from them.
Well I'm glad that they replaced your phone, being a customer for that long they should have just gave it to you free in the first place. But I refuse to believe that a little condensation caused this because of past exp. My friend dropped PPC6700 i sold him in the toilet and it still worked after.
PS:I hope you weren't talking and driving at the same time, bad things happen when you mix the two as shown in this example.
wow. I definitely need to get hands-free setup in my car!
Maybe he tried to install the tochflo .cab...
A member of my team at work had her wing touch screen go out too. She got a brand new one free with the phone warranty. I guess I gotta look out for my wings well-being.
xavier6303 said:
A member of my team at work had her wing touch screen go out too. She got a brand new one free with the phone warranty. I guess I gotta look out for my wings well-being.
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Yeeargh! And T-Mobile tells me I gotta contact HTC directly because I didn't buy directly from them. HTC on the other hand tells me to send it in, they will "determine if it's a warranty issue", whether they feel like repairing it or sending me a replacement, for free or for an unknown charge, and in any case there will be a $28 assessment charge on my credit card should I be unhappy with their decision.
G1 just died today, no idea whats going on. I looked at my phone about half an hour ago and it was at 68% battery.
I just looked at it, and its dead, tried to pull out the battery, and put it back in. Still wont power on, connected it to the charger and the led didnt even turn on. I started looking for my backup battery, went back to the phone and it was on the T-mo splash screen and just faded out, waited for a bit, nothing. Replaced the battery, still nothing. Left it on the charger for a few minutes still nothing
I havent messed with the SPL or anything. I was rooted with my apps on my sdcard, and on Cyanogen 3.8.1 (no theme)
Any ideas? I dont think I'll be covered under warranty cuz I'm in Canada, and I just bought the phone used off someone in the states before it was released here
Sounds like a hardware failure.. It should be covered under the HTC warranty no matter where you bought it.. You'll probably have to pay shipping though.
goldenarmZ said:
Sounds like a hardware failure.. It should be covered under the HTC warranty no matter where you bought it.. You'll probably have to pay shipping though.
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Devices branded by HTC's partners are covered by the partner, not HTC.
jashsu said:
Devices branded by HTC's partners are covered by the partner, not HTC.
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Oh right... I thought I'd read about people with US g1's returning them to htc under warranty, but I could be mistaken.
goldenarmZ said:
Oh right... I thought I'd read about people with US g1's returning them to htc under warranty, but I could be mistaken.
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Probably folks who erroneously thought they were returning to HTC for repair, when really it was T-Mo taking care of it. Repairs are pbb just contracted out to a third party tech repair service anyway. Cheaper that way.
CrownMe,
I am sorry to hear this, and I honestly hope that you can get this thing running again. Did you get it wet in any way? If so, I have some suggestions.
Also, I have a partially broken G1. If you end up selling or throwing away this thing, please PM me because I need the parts.
Thanks,
--Ed
nope didnt get it wet or anything (ever). It was sitting beside me the whole time in my belt clip.
What do u guys think is my best bet? calling up htc or t-mo ... I dont think T-mo will care cuz I'm not a customer of theirs.
... is there no other possibilities at all, other than a complete hardware failure?
I've been reading around a lot of other forums and was surprised to find that there have been a lot of phones that did just this--suddenly could not power on, even with a different battery and plugged in. In these cases, T-Mobile sent a replacement phone.
Does it do the power-up vibrate when you turn it on? If so, perhaps removing the SD card before boot? If not, it sounds a lot like the phone-of-death scenarios I was looking at.
Does anyone you know have T-Mobile? Maybe they could get service done for you through their contracts?
nope no vibration, nothing. I pulled my sd card and tried as well, still nothing. The phone seems to be absolutely dead. I called t-mobile, they told me they couldnt do anything for me but transfered me to htc.
Htc told me to send in my phone to them at my own cost. They will asses it, and if it's a manufacturers defect they will fix it (they claim they never replace anything) and send it back to me at my cost (since I'm not in the United States). If its not a manufacturers defect they will charge me $30 assessment fees.
I really cant think of this being anything but a manufacturers defect. The phone has never been exposed to water. Has been dropped a few times in the past, but never anything serious.
... I'm going to give it till tomorrow, maybe I'll find someone thats faced something similar and fixed it. If not I'll just send it in. I just dont want to be phonless for like a month and pay shipping back and forth (I find that a bit ridiculous)
ok just an update... I took my battery out of my phone, my sim card, and my sd card. and left it for about 12 hours.. Plugged the battery back in and the phone came back on!!!!!
I did get a bunch of error msg's though so I'm just going to re-flash my phone to 3.8.1 again
Hey xda,
Just wanted to share my experience on a warranty repair with unlocked bootloader. Incase any of you are about to go through this.
I've had to recently send in my phone on a warranty repair for a dead pixel and also getting static interference on my phone speaker when the ringtone is sounding on a incoming call.
Upon calling them they offered a exchange but after I told them I had an unlocked bootloader they said they can only do a repair job on it.
So I ship my phone and 2 days later I get a repair quote for $196.00. I call them to find out specifics and they said I need a new motherboard. My phones been in it's sleeve since I first got it a few weeks ago and absolutely has never been dropped. Which means a failing motherboard came with my phone from the beginning. Now they are telling me that an unlocked bootloader voids my warranty. I have pointed out to them that I know of plenty of people with unlocked bootloaders & clear hardware malfunctions who were able to get a warranty repair or even a warranty exchange!
Now my ticket is being escalated and I will hear back from the higher ups in 48-72 business hours.
Any helpful advice guys?
Thanks,
-L
All you can do is wait... I'd bet that the escalation people will approve the repair under warranty. If not, then everyone needs to be on notice and my prediction has come true.
Code:
I told them I had an unlocked bootloader
Wonder if they would have just sent you a new one if you didnt say that.
By "static interference on my phone speaker", do you mean you hear static when the speaker is ringing? Does the speaker-phone play music without static noise?
britoso said:
Code:
I told them I had an unlocked bootloader
Wonder if they would have just sent you a new one if you didnt say that.
By "static interference on my phone speaker", do you mean you hear static when the speaker is ringing? Does the speaker-phone play music without static noise?
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I think they would've sent a new one but I had to put a $529 on a credit card to do so (which I would've done). But I was afraid that they would've kept the $529 if they found out that my original phone bootloader was unlocked. So I figured I'd tell them for the sake of good karma...I'm really not trying to hustle HTC here.
Yes every couple of calls when my phone rings, the ringtone would be accompanied by a lot of static. I've tried playing back music and trying to recreate the problem but I couldn't get any static out of it on my own. Just randomly happens on it's own during incoming calls. Didn't matter what ringtone I was using or what radio I was on.
lazaro17 said:
I think they would've sent a new one but I had to put a $529 on a credit card to do so (which I would've done). But I was afraid that they would've kept the $529 if they found out that my original phone bootloader was unlocked.
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The $529 deposit is so you have an incentive to send back your old phone and not keep both. Once they receive it, the charge is undone.
cekle said:
The $529 deposit is so you have an incentive to send back your old phone and not keep both. Once they receive it, the charge is undone.
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Yea I know its just a temporary hold but I thought they inspect your old phone upon arrival. Guy on phone told me they can't do anything with unlocked bootloader phones on exchanges which is why it was out of the question. I was just afraid that my old phone would get there and they realized it was unlocked...would've been a more complicated situation then since they are holding my $529.
Where you from? need put $529 for deposit? Being charge $196.00 a bit high, so poor you.
Then service center in Singapore is better, no need any deposit, mine one also root and dead completely and they fix for me FOC.
I'm in Miami, Florida. Had to send it in to HTC in Texas I think.
I will wait and see when they get back to me from the ticket escalation. Hopefully there's a kind soul there!
May god bless you, wish you all the best
Get it replace FOC
Mother board replacement to fix dead pixel
HTC charged me £128.00 to repair signal fault on my N1. They told me that it needs a new mother board as i've unlock the bootloader.
I think they riping peoples of who ever unlocked there bootloader and send for warranty.
I don't understand you, a new motherboard for the issue with the faulty signal?, or the motherboard is to lock the bootloader?
Not to be mean... but you did unlock the bootloader and void the warranty. It's clearly stated everywhere that this is the case.
I don't see what the problem is.
Seems HTC will 'change' the motherboard for anything.
When I thought I would be stuck on ERE36B for ever, I anonymously asked them if there was a way to get it regressed to official firmware. As you may have guessed, they told me they would have to replace the motherboard at a cost of £105
When I sent them my phone for a cosmetic issue, it came back with ERE27 and the same IMEI, so my original motherboard.
Sounds like they're just trying to scam people to be honest.
I've read elsewhere that HTC doesn't repair motherboards. Their fix for everything seems to be just to replace the motherboard.
Not to be mean... but you did unlock the bootloader and void the warranty. It's clearly stated everywhere that this is the case.
I don't see what the problem is.
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I agree but I really thought the build quality on a $500 dollar phone was going to outlast 3 weeks before I had to send it in. You have to see both sides of the story here. Sure it protects HTC but what if on the other hand there's a lot of faulty hardware out there and it actually starts working in their favor. As we're all noticing here now their "repair" process seems to just be an automatic new motherboard. Sounds like a rip off.
So after the escalation they still don't want to cover it with warranty. The rep on the phone says that replacing the motherboard could reinstate the factory warranty. Basically it looks like they are trying to do all these MB replacements on rooted phones so that you have a locked bootloader again & warranty...at the cost of $196.
I asked if i can get a quote for just a repair on the dead pixel and was put on hold for 10 minutes. Finally the agent gets back on the phone to tell me he needs to escalate the ticket in order to get a price quote for just the screen. So now I won't hear back from them until Monday (the earliest) in order to find out how much it is to fix a dead pixel issue.
This is the second time my ticket has been escalated and going onto a week without my phone. It seems like the escalating thing is a nicer way of them saying "don't call us back for a few days."
Getting very frustrated at this point.
I have to say, that it doesn't seem right to charge for hardware repairs because of a rooted phone. I'm going to go read their warranty policies and also look to see if I can find an official message on the web from Google saying that only the software warranty is void. If they make no distinction, then its not even a plan B option for me.
Currently I want the Desire. If it doesn't become available with in the next month or so, I was going to get a Nexus One for the Verizon network.
I feel for you on this one. Activating a change in software really should not affect their hardware obligations to you. I can see them charging you if you sent your phone in and software caused an issue with your device some how but thats not likely the case here.
deekjx said:
I have to say, that it doesn't seem right to charge for hardware repairs because of a rooted phone. I'm going to go read their warranty policies and also look to see if I can find an official message on the web from Google saying that only the software warranty is void. If they make no distinction, then its not even a plan B option for me.
Currently I want the Desire. If it doesn't become available with in the next month or so, I was going to get a Nexus One for the Verizon network.
I feel for you on this one. Activating a change in software really should not affect their hardware obligations to you. I can see them charging you if you sent your phone in and software caused an issue with your device some how but thats not likely the case here.
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Thanks, I was trying to look over it myself as well. I don't see much clarification between hardware and software warranty.
I tried calling HTC to file a complaint (mostly over the repair process) but they have no complaint system set up.
I would love to be able to write someone higher up at HTC or even Google explaining my situation. I can't find any contact email on the internet. I know sometimes these things can be resolved just by getting in touch with corporate offices or headquarters directly.
Anyone have any useful (public) emails for either HTC or Google?
lazaro17 said:
Thanks, I was trying to look over it myself as well. I don't see much clarification between hardware and software warranty.
I tried calling HTC to file a complaint (mostly over the repair process) but they have no complaint system set up.
I would love to be able to write someone higher up at HTC or even Google explaining my situation. I can't find any contact email on the internet. I know sometimes these things can be resolved just by getting in touch with corporate offices or headquarters directly.
Anyone have any useful (public) emails for either HTC or Google?
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Keep me updated. I called t-mobile today and set up Insurance which covers lost/stolen/cracked screen/ blown up for 4.79 a month. Its a 130 deductible too. Worst case is I get my phone back, send them the swap and then play some nexus firsbee. If your in the Chicagoland area, please join me.
Hitorii said:
Keep me updated. I called t-mobile today and set up Insurance which covers lost/stolen/cracked screen/ blown up for 4.79 a month. Its a 130 deductible too. Worst case is I get my phone back, send them the swap and then play some nexus firsbee. If your in the Chicagoland area, please join me.
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Ah crap. I've missed the 14 day insurance period by a couple of a days. I had no idea they offered it.
i know it's not related to the above issues but...
got dinged for 55 bucks for dust under the screen since i had an unlocked bootloader.
also pissed because the guy on the phone told me the bootloader would also be relocked as per my request. going to give them a call about that monday...
Hi All,
I need to ask you all something and I used to go on this a while ago for my Galaxy phone but now I have a big problem with my new phone LG G3. Here goes:
Had my G3 for about 8 months, got it the day it came out for Verizon. Recently started noticing i was no longer able to long press icons, long press snapchats, and use the screen in various ways. Called LG since its under warranty they said send it in and theyll repair it.
Went and used their label and put into an box and sent it. One week later they received it and very quickly a package was sent out to me, even seemed like they didnt receive the package before the new one was sent. Well, by week 2 they sent back the WRONG PHONE. It was an optimus phone. Here's where it gets bad.
Calling their customer support and being on hold for very long periods of time, they said multiple times that I had in fact gotten the correct phone and me telling them no its not, they finally realized and said oh ok you received the wrong phone. They then told me even my other phone would be returned to me 'as is' because of 'Liquid Damage'. This is an all out lie, they sent me a blurry photo(attached) of the innards of a phone with 'corrosion' around the outside saying thats the water damage.
THIS IS IMPOSSIBLE. I took care of my phone like a baby, had a big case, not a scratch or blemish on it it has never been near or in the water ever. I tell them that they say well there's nothing we can do and they will be contacting me about instructions for sending back the wrong phone and how they're going to first find, then get my old broken phone back to me.
I could not believe the mess this has become. Going on 3 weeks now without a phone and even when I do get it back, which will be for weeks at this rate, itll still come back broken and with the lie that I had water damage.
Even funnier (more suspicious) the phone that they sent me also says 'Sent back unrepairable -- liquid damage'. So they did it to this guy, and me, and it all seems a bit too easy for them to just get phones and send them back saying its liquid damage and making it up so they dont repair them.
Going to be a month without a phone and even when I do get it back its still broken, what should I do? Guess just go to my insurance and get it replaced, which means I need to pay the deductable and who knows the hurdles going that route..great..
Anything you guys think I can do? This is a very disappointing and frustrating situation which Im sure Im not alone in.. Thanks
ErikP343 said:
Hi All,
I need to ask you all something and I used to go on this a while ago for my Galaxy phone but now I have a big problem with my new phone LG G3. Here goes:
Had my G3 for about 8 months, got it the day it came out for Verizon. Recently started noticing i was no longer able to long press icons, long press snapchats, and use the screen in various ways. Called LG since its under warranty they said send it in and theyll repair it.
Went and used their label and put into an box and sent it. One week later they received it and very quickly a package was sent out to me, even seemed like they didnt receive the package before the new one was sent. Well, by week 2 they sent back the WRONG PHONE. It was an optimus phone. Here's where it gets bad.
Calling their customer support and being on hold for very long periods of time, they said multiple times that I had in fact gotten the correct phone and me telling them no its not, they finally realized and said oh ok you received the wrong phone. They then told me even my other phone would be returned to me 'as is' because of 'Liquid Damage'. This is an all out lie, they sent me a blurry photo(attached) of the innards of a phone with 'corrosion' around the outside saying thats the water damage.
THIS IS IMPOSSIBLE. I took care of my phone like a baby, had a big case, not a scratch or blemish on it it has never been near or in the water ever. I tell them that they say well there's nothing we can do and they will be contacting me about instructions for sending back the wrong phone and how they're going to first find, then get my old broken phone back to me.
I could not believe the mess this has become. Going on 3 weeks now without a phone and even when I do get it back, which will be for weeks at this rate, itll still come back broken and with the lie that I had water damage.
Even funnier (more suspicious) the phone that they sent me also says 'Sent back unrepairable -- liquid damage'. So they did it to this guy, and me, and it all seems a bit too easy for them to just get phones and send them back saying its liquid damage and making it up so they dont repair them.
Going to be a month without a phone and even when I do get it back its still broken, what should I do? Guess just go to my insurance and get it replaced, which means I need to pay the deductable and who knows the hurdles going that route..great..
Anything you guys think I can do? This is a very disappointing and frustrating situation which Im sure Im not alone in.. Thanks
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I would suggest you take this issue to social media. Tweet them and post your experience on reddit. The squeaky wheel gets the grease.
I tried for 2 weeks to send my G3 back due to ghosting i was seeing on the screen, after 7 different calls and chats to customer service about my shipping label that they INSISTED they had emailed me (which to this day i still have not received) i simply gave up. From the sounds of your story it sounds like it was maybe for the better i never sent it in!!! Love the product, but VERY unimpressed with customer service.
Wickidmasshole said:
Love the product, but VERY unimpressed with customer service.
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YES. I guess they lied to you and me my friend. I bit the bullet paid $99 through insurance and my new phone will be here today. Just end this nightmare! LOL
I posted this same story on a bunch of forums, I think I will take to social media also. They need to be called out on lies and terrible, awful, dirty tricks customer service!!
Great phone though thats why its so disappointing. Thanks for the replys guys!!
AFAIK you could let an authorized LG workshop analyse the problem and get it fixed and eventually sue LG for breaking the local and international guarantee laws. First things first: menace to do this. Then make the action (because you are sure you never put water or vapor on your phone, you're in right).
If I were you the first thing is to notify consumer association (here in Croatia we have consumer association which warns a various state institutions about consumer problems). Then I would go straight to the service workshop where you sent your device without notice of your arrival no matter how much far is that from your town and force them to open your device infront of you and to show damage which is caused by some liquid. Take the photo with you printed in color which you received from them as evidence and compare it with your device's mainboard. Of course try to be nice and patient but resolute in your intention and with no retreat without solution in your favor. If they decline your request to replace device for a new one then tell them that you'll report whole case to state institutions which have jurisdiction of such matters and do not forget to take your device with you except if they willing to give you a confirmation which is signed and stamped which confirms that you left them your LG G3. If you do that I believe that you will get a new device very soon with apology. Trust me and be firm in your intention! Good luck!