Database Users

Insurance for Cingular 8525

Hi,
Cingular will not insure this. Anybody can recommend a 3rd party insurance to cover this phone. Any experience in dealing with them as far as fast claims and other info is most welcome.
Thank you.

Damn it doesn't? Cingular 8125 did, I remember mine got damage and they sent me a replacement for it.

ZzFDKzZ said:
Damn it doesn't? Cingular 8125 did, I remember mine got damage and they sent me a replacement for it.
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You're good for one year as far as Cingular warranty is concerned.
The only reason I'm get from phones from a carrier.
I've had three replacement HP6515 and one replacement 8125.
PDA phones just have problems, screen alignment, buttons not working, freezing, stuck headphone tips e.g.

Cingular told me the same thing. I believe this is new. They used to insure smartphones, but now they are not. I better be careful with my full priced 8525!!

cingular has never carried insurance on their smartphone, i remember not being able to get one for my moto mpx220. There is a 1 year warranty period but that only covers defects... HOWEVER there is a website that i know of and they are trustworthy that will sell sperate insurance on mobile devices, phones/laptops, etc..
http://safeware.com/

shogunmark said:
cingular has never carried insurance on their smartphone, i remember not being able to get one for my moto mpx220. There is a 1 year warranty period but that only covers defects... HOWEVER there is a website that i know of and they are trustworthy that will sell sperate insurance on mobile devices, phones/laptops, etc..
http://safeware.com/
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Click to collapse
Really? It must of been Sprint and Verizon only then. I know that for sure. They charge ~$6 per month for insurance. I guess Cingular never did that. I have recently switched back.

brmcguire said:
Really? It must of been Sprint and Verizon only then. I know that for sure. They charge ~$6 per month for insurance. I guess Cingular never did that. I have recently switched back.
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i have been with cingular since 2000 (swbell wireless back then) and they have never offered insurance for high end phones.. which i think is lame.. they only offer insurance on your low end phones and its like $4 a month. why in the hell would i want insurance on a $100 phone then pay $50 for a deductable.. doesnt make sense. your only options is a 3rd party, i know some homeowners insurance will cover it, but then you are talking an even higher deductable..
i havent personally used safeware.com but read some really good reviews on them somewhere. And i do plan on using them one of these days..

I had my 8125 insured with Safeware. I just got my check now for it, about 1.5 months after the claim was made. I had insured it for $500, and I got the full $500. They were pokey, and I had to call them constantly to get updates, but they did do what they said they would. So I'll keep my insurance with them..
Pick up my 8525 tomorrow.. I dunno why, but it's like trying to find a needle in a haystack when it comes to the 8525 in the detroit area..

sk0t said:
I had my 8125 insured with Safeware. I just got my check now for it, about 1.5 months after the claim was made. I had insured it for $500, and I got the full $500. They were pokey, and I had to call them constantly to get updates, but they did do what they said they would. So I'll keep my insurance with them..
Pick up my 8525 tomorrow.. I dunno why, but it's like trying to find a needle in a haystack when it comes to the 8525 in the detroit area..
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Click to collapse
bout time you come join us over here Skot.. and from what i understand most retail outlets are hard to come by the 8525, i ordered mine online, was the easiest for me

Yeah, I've been without my PDA phone for far too long. Can any of you guys imagine getting stuck with using a bloody Motorola C139 for a month and a half? For a temporary use for phone, it's great, but long term use, no thanks..
I'm not surprised that the retails stores are having a hard time getting them. What I'm wondering is if it's a supply not meeting the demand problem, or online resalers just happened to be first in line in getting them.. I guess I was lucky.. The third store I called had one, and it was their last one. My buddy who bought one spent a Saturday calling like 10 different stores or something, no luck. Then he ended up calling a shop just south of where I live and managed to get one.. He loves it..
So, now, I can't wait to get it. I'm ready to start hacking it to bits the best I can.. And maybe this one I won't drop and break.

yeah
HTC the company gives u a 1 year warrenty on products as long as it is not "ur fault" PDA fones have alot of problems, most can be fixed with help from these forums alot can't be. I've had my 8125 7 months now and i just needed it to get replaced. I had these problems:
Screen alignment : (fixed by a patch of loosening screws on the back of the screen)
Stylus not staying in: (placing a towel ontop of the unit and putting alot of weight but not enuf to break the unit on it for overnight)
Unreponsive keys on the keyboard: ( i just got used to dealing wit em )
Touch screen gives out: (time for replacement)
Called up the number supplied by a cingular representative and they ensured me of HTC's warrently sent me a replacement fone and everything with no questions asked accept about my account and the IMEI number and some confirmation things you need to do on the fone. The only thing I didnt like about the replacement fone is that it didnt come with a battery or new battery case cover.

xSoNiCcRaCkErSx said:
HTC the company gives u a 1 year warrenty on products as long as it is not "ur fault" PDA fones have alot of problems, most can be fixed with help from these forums alot can't be. I've had my 8125 7 months now and i just needed it to get replaced. I had these problems:
Screen alignment : (fixed by a patch of loosening screws on the back of the screen)
Stylus not staying in: (placing a towel ontop of the unit and putting alot of weight but not enuf to break the unit on it for overnight)
Unreponsive keys on the keyboard: ( i just got used to dealing wit em )
Touch screen gives out: (time for replacement)
Called up the number supplied by a cingular representative and they ensured me of HTC's warrently sent me a replacement fone and everything with no questions asked accept about my account and the IMEI number and some confirmation things you need to do on the fone. The only thing I didnt like about the replacement fone is that it didnt come with a battery or new battery case cover.
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that sounds like cingular's warranty by mail (HTC wouldnt have asked about your account, maybe only proof of purchase). Yes the 1yr warranty is great if its not your fault.. but what do you do if it is your fault? That is what we are covering on this thread. Most cell providers offer some kind of insurance on the cheaper "dumb" phones but not the expensive smart phones (this still dont make sense to me). So in order to insure your device you need to seek a 3rd party such as safeware. They will also fix your phone or send you a check in the event your phone is damaged past the 1 year manufacturer warranty..
**edit**
Im not plugging safeware.. they are just the only 3rd party i know that provides insurance on this level for mobile devices

yes
shogunmark said:
that sounds like cingular's warranty by mail (HTC wouldnt have asked about your account, maybe only proof of purchase). Yes the 1yr warranty is great if its not your fault.. but what do you do if it is your fault? That is what we are covering on this thread. Most cell providers offer some kind of insurance on the cheaper "dumb" phones but not the expensive smart phones (this still dont make sense to me). So in order to insure your device you need to seek a 3rd party such as safeware. They will also fix your phone or send you a check in the event your phone is damaged past the 1 year manufacturer warranty..
**edit**
Im not plugging safeware.. they are just the only 3rd party i know that provides insurance on this level for mobile devices
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yes shogun your right, cingular pointed me to www.safeware.com
they have insurance there for the PDA fones but its quite expensive and i frankly think it isnt worth it at all.
im not sure how much it is now but it was like $25 deposit and if your fone is stolen you gatta pay some outrageous fee of like 250-350 dollars depending on the device instead of the norm 50 bucks.
i dunno how much it is now i havent bothered looking. heres a website tho since i kno thats what u lookin for. hope it helps.

I'll tell you what then, tell me where you live, I'll steal your phone, and you tell me if it was worth it or not, especially if you don't have the funds available to replace it right away.
Sorry, but for some poeple, it's worth it. I paid $60 a year for my 8125. Not even six months after taking out the policy, I broke my 8125 beyond repair. They gave me a check for $500 (as that's what I was insured up to when I crated the policy). Okay, sure, it took a little while, but considering I only spend $60 to replace it, it was worth it.
Eventually, when I become rich and can afford to drop $500 to replace my phone without thinking twice, it won't be a problem (hell, even if I were rich, $500 phone, $60 per year, it gets destroyed, I ultimately only end up paying $60 to replace it).. Until then, I like having that kind of protection that Cingular doesn't offer.
One of the claims to fame for Safeware is that there's no deductible, and that they cover your device.

I was thinking that someone had mentioned another site besides safeware.com in this thread, but now i don't see it. Was I seeing things or did someone edit their post?

I too had my 8125 insured with safeware and switched mid-year to my 8525 when I upgraded, but if you go to the safeware.com site now you won't find a selection for a PDA device like they used to have. I wonder if they are no longer offering new policies on equipment like ours? I thought the cost was reasonable for the coverage provided (about $60-70) for a year, but it would be a shame if they aren't offering insurance products any longer on PDA devices.

safeware
I got safeware. $500 insurance with no deductible for $60 / yr.
better than my homeowners could do. better than lockline (cingular) because no deductible. covers memory card too.
good luck.

The truth on sprints new TEP program

ok, I know we already have a topic about sprints tep changes, but as I read through it I was so tired of reading all these assumptions and people stating incorrect things, so to clear it up. Also remember this may not be regional, I don't know how sprint is rolling it out, at least in the south east (im in NC) its all rolled out as of oct 23rd.
First off im a service and repair technician at a corporate store. We rolled this out on the 23rd (at least in the southeast, idk of other areas around the US)
pricing is still the same, 7$ a month. But now it covers almost everything except liquid damage, board damage, lost and stolen.
So if someone comes in with a completely shattered evo screen (as I saw 3 today), if they have TEP we replace it with a brand new screen, if we don't have one we exchange in store, if we don't have one, we order a replacement. Basically we now cover physical damage in store. The only time we don't is if its board damage, say the phone got ran over, obviously the board is destroyed. But as far as cracked screens, broken hinges etc... its all covered.
ALSO now for people that do not have TEP, before if they had physical damage we would charge them 120$ in store for repair, now its only 35$ to repair say a broken screen (good news!), except thats for every visit, sprint is now not authorizing the 1 year manufacturers warranty in store, so say your blackberry trackball pops out and you don't have TEP you can either pay sprint 35$ or go to blackberry. But the nice thing is its 35$ for ALL repairs, except the liquid, board damage etc..
I just felt the need to post this because I was tired of reading incorrect posts. Hopefully this makes sense, because I typed this in minor frustration lol. But I think this is great (for the customer, I see alot of phones now lol) But its REALLLLY putting value in sprints TEP now
So if any questions please ask away.

Thanks for clearing that up. I am switching to Sprint next week so this news has been welcomed.

good post ! tyvm

no problem. I hope this makes sense, I just went on a quick typing rant and haven't really read over it. But I think this REALLY adds value to TEP and makes it worth it. And to the people who said sprints technicians don't know anything they are worthless. Honestly.. Just because your local store may be bad, or not up to par doesn't mean they all are. At my store we try to be as fair as possible, but when someone comes in every 2 weeks for the same problem for the past 5 months, yeah we may refuse to repair, or notate the account for repeat offenders. But at the store and District I work in, we all do the best (also were the number 1 store for customer service in the District so that may help)

If you don't have insruance, does the phone need to be on your phone line? Lets say i have a phone in my cabinet with a broken screen, could i go and get it fixed for 35$?

For $35 I might just take the case off my EVO and let her run around naked!

Thanks for clearing that up! I live in the South east as well. +1

yes we can repair the phone but it has to be on the account, and active for atleast 30 days.

So I know this is off topic but how do technicians treat Evos with hosed 4g keys cause I want to root and pay $7 for insurance but fear hosing my 4g which I use.
Sent from my PC36100 using XDA App

Great information, thanks. One question though: what if you do have liquid damage and you pay for TEP? What is the repair cost then? What about lost phones? Also, like already mentioned, what about rooted phones? This is insurance after all and not warranty.
I ask because I have Best Buy Black Tie Protection now' but with these changes to TEP I'm thinking about canceling the Best Buy plan and switching to TEP. Thanks for your info.

what about everyday wear and tear i have scratches from dropping my phone a lot on the bottom of the phone can that be fixed for free?

Is their insurance still through Asurion? I went ten years with never losing or damaging a phone and the one time I lost my HTC touch I was charged $100 for a piece of crap that had a busted speaker and a glitchy looking screen. And to top it off the girl at sprint who looked at my phone said the busted speaker wasn't too bad and that the speaker phone still worked fine...
I am not impressed with Sprint's insurance at all.

ok, well if liquid you go through asurion, 100$. Same for lost or stolen. As far as the 4g queston, not sure what you mean by hosed 4g?
and for the question about cosmetic damage, thats the one thing im not 100% sure about, I will have to get more info on that.
And yeah still through asurion. But now the only time you go through them is if;
liquid damage, lost, stolen, board damage.

samrozzi said:
ok, well if liquid you go through asurion, 100$. Same for lost or stolen. As far as the 4g queston, not sure what you mean by hosed 4g?
and for the question about cosmetic damage, thats the one thing im not 100% sure about, I will have to get more info on that.
And yeah still through asurion. But now the only time you go through them is if;
liquid damage, lost, stolen, board damage.
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Hosed 4G means the RSA keys are damaged and it won't authenticate. Each phone has it's own key, so it's not something that could likely be fixed in store.
Would a phone get replaced under that circumstance?

hmm maybe since im not familiar with the term, But we have seen phones with 4g not connecting or not able to establish a connection and sometimes we have to exchange it (which thats covered), but lately we've been pretty good at restoring data to the devices but a pain in the ass, so exchanging is usually easier

i had a small crack on the top right of my phone (next to front camera) for a month now (a drunk drop getting out of the car)
it wasnt a big deal.
well yesterday i was holding my daughter and was taking my evo out of my pocket......it fell on the tile face down.
i picked it up and my screen was shattered but the phone still works.
anyway i went to sprint today and got a new screen put on my phone for free within 40 minutes. i also have the $7/mo insurance plan
best part is i have a CM6 root/rom on my phone and they didnt say a thing.
i have an 003 version and since the new screen was put on, no more light leakage either

I still don't understand why a customer needs to be charged $35 for warranty work though.
Shattered screen? yes
Defect in phone? no...should be a free repair if it's under the 1 year warranty

Well I know now after reading this Im happy I told Bestbuy to shove their insurance and switched back to Sprints !

m4rk0358 said:
I still don't understand why a customer needs to be charged $35 for warranty work though.
Shattered screen? yes
Defect in phone? no...should be a free repair if it's under the 1 year warranty
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Your not. Call the manufacturers, use their warranty and take a month off without a phone.

exactly dirtyshroomz. Because yous till have the 1 year through company. But we will do things like software defects, and basic s/w based things at no charge

[Q] Sprint's repair service (Screen repair)

H'okay. So. I recently pretty much shattered my Evo's screen, though everything still works and the phone is still fully functional. Therefore I've been a little lazy with going and getting it repaired.
Now that I have the day off tomorrow, I'm wanting to go to go into my local Sprint repair center and having them switch out the screen for me.
I just had a couple questions:
1. I do pay $7/month for insurance on the phone, will they charge me for the screen? If so, would it be worth it to just pay my $50 deductible for a new phone? (This is what I've paid in the past for a blackberry through insurance, I want to assume its more for a smart phone, but I have no clue). I've read mixed things on this, where screen repair costs $35, free, etc.
2. Should I unroot and factory reset my phone before I take the phone in? Again, I've read mixed things on here/google. I've heard that they no longer care, especially for a simple screen repair. I've read people have had their warranty revoked. I'd just like some insight on the issue?
Sorry if these have been answered several times, like I said, I did some research before posting and never really got a straight forward answer.
Thanks.

bosswick said:
H'okay. So. I recently pretty much shattered my Evo's screen, though everything still works and the phone is still fully functional. Therefore I've been a little lazy with going and getting it repaired.
Now that I have the day off tomorrow, I'm wanting to go to go into my local Sprint repair center and having them switch out the screen for me.
I just had a couple questions:
1. I do pay $7/month for insurance on the phone, will they charge me for the screen? If so, would it be worth it to just pay my $50 deductible for a new phone? (This is what I've paid in the past for a blackberry through insurance, I want to assume its more for a smart phone, but I have no clue). I've read mixed things on this, where screen repair costs $35, free, etc.
2. Should I unroot and factory reset my phone before I take the phone in? Again, I've read mixed things on here/google. I've heard that they no longer care, especially for a simple screen repair. I've read people have had their warranty revoked. I'd just like some insight on the issue?
Sorry if these have been answered several times, like I said, I did some research before posting and never really got a straight forward answer.
Thanks.
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First... The deductible on an Evo is $100. and Insurance no longers covers screens as far as I know. They did for a little while but when my wife broke her screen we found out they no longer did... Because they felt bad for her not knowing they replaced hers for free and she didnt have to pay the deduct. She also did not unroot prior to taking it in... some people say you should... some will say not so... I personally wouldnt...

They changed the policy. Now any physical damage will cost you $100 for a new phone, they wont just replace the screen for 35 anymore. I would unroot it or snap it in half. Just don't want to take the chance of telling you no because its rooted. Either way your looking at $100 or eBay and replace it yourself. Good luck.
Edit: just checked eBay and you can snag a screen and all the tools for $17. I would go that route lol

Damn. Looks like I was late on the good repair service. ><
Hmph. I've been looking into repairing the screen myself. The only problem I could see me having is getting the current, shattered screen off. I don't have any type of tool to apply heat to break the adhesive down, and I'd see it as being VERY tedious getting all the glass shards of screen totally off. Literally the only thing keeping my screen together and probably on my phone is my screen protector, haha.
Well, I guess it's time to look into ordering some tools and a LCD display, cause I'm not gonna fork over $100 for a refurb'd Evo when mine works perfectly and has done so for the past year. :/

I don't know when they changed that policy... but I brought mine in on monday, guy thought it was a cracked screen, so he was just going to replace it... but he broke something when taking it apart, so he ordered me a brand new one...
But the point is... he was in the process of taking it apart and replacing it... he asked beforehand if I had insurance... so I'm pretty sure they still cover that... Try a different store maybe?

Ask for a one-time courtesy replacement, we're allowed to do that. Otherwise, it's $100 to Asurion unless you want to attempt it yourself.
It may be a little bit more expensive but spring for the complete front panel kit instead of just the digitizer. The LCD may be damaged underneath without showing it, so you could run into problems if you replace the digitizer. Plus, it's a lot easier.
I've only done one digitizer replace and it's not the best thing in the world. Front panel is way easier. Just remember to move the earpiece speaker and front camera.

[Q] Nexus 4 Cracked screen and touch digitzer?help

i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap

alshumary313 said:
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
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Send it back to LG for repairs $100-160 cost

I'd look for a local cell phone place that does repairs, yes the nexus 4 has the glass that wraps the edges but you can always show them this and if they say yes they can repair it then I'd let them repair it..they should warranty their work and you won't have to be without a phone ..id do it that way pending on the price compared to sending the phone in for warranty work.
Sent from my Nexus 4 16GB using Tapatalk 2

same thing happened to me... keep me posted how you get on.
I've been trying to find out if I'm covered on credit card/insurance for accidental damage but doesn't look like it.
(I'm in th UK btw).
cheers
pontias

raghu
alshumary313 said:
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
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Same thing happened to me. sent phone for repair to LG, repair cost is $140.

Cracked screen here
ugene1980 said:
Send it back to LG for repairs $100-160 cost
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can you please tell me the number to repair it on that price? I called to the service in Canada and its arround $250

alapatiraghava said:
Same thing happened to me. sent phone for repair to LG, repair cost is $140.
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Hey what exactly was wrong with your screen. Mine works fine, but just has a cracked appearance. This means that they will only have to replace the glass aka digitizer but not the LCD underneath. There for my repair should be cheaper than most people. What did you have to get replaced? I'm curious if my repair cost would be less than yours. Thanks.

ugene1980 said:
Send it back to LG for repairs $100-160 cost
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Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....

nagnrik said:
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
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Buddy, you have dropped a GLASS made phone, what do you expect??? Sometimes-you drop it and it doesn`t break, next time- you drop it and it breaks!!! It`s GLASS. Probably they need to come up with a titanium edition, just for you!

BigDig said:
Buddy, you have dropped a GLASS made phone, what do you expect??? Sometimes-you drop it and it doesn`t break, next time- you drop it and it breaks!!! It`s GLASS. Probably they need to come up with a titanium edition, just for you!
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Yes, you are right... Nexus 4 is the best looking smartphone I have ever come across so far... And Truth is I am never used to cases or covers for phones, and If at all I have to cover with a protection case, it is waste of the killer beauty again..That is why I await Larry's promises to be true on xPhone/Next Nexus(For Google I/O'13), as he said “In today’s multi screen world, the opportunities are endless… battery life is a huge issue… when you drop your phone it shouldn’t go splat,”... My decision was utter wrong on Nexus 4, I'm a hardcore nexus fan... After I get it fixed, I buy a cover and give to my brother....

UK Repairs service
Hey Guys,
Just wanted to say I've cracked my phone as well (woe!), less cracked-rather than smashed in multiple places. Was just minding my own business playing a bit of Ruzzle whilst pondering the questions of life on the toilet...
Anyway, called up LG support (make sure to find their cheaper phone number from saynoto0870 website); and was told they'd send me an envelope with details on the repair.
If you go on the website to schedule a repair, it'll tell you they carry out fixed price repairs at £130. This should leave the phone under warranty.
When I received the envelope, it was a letter from a company called Regenersis; who appear to be the repairs company responsible for a lot of outsourced repairs internationally. They also appear to be the source of some internet ranting due to bad customer service (seems to be a general trend with these third party repairs companies).
Anyway, sent phone off yesterday so will try to report anything back with regards to prices, results etc.
BTW this is for UK only, although I suspect LG will do something similarly for most other countries with regards to repairs.

I think they should have made the back out of flexiglass.
Sent from my Nexus 4 @1.5 GHz on Stock 4.2.1

Enolator said:
Hey Guys,
Just wanted to say I've cracked my phone as well (woe!), less cracked-rather than smashed in multiple places. Was just minding my own business playing a bit of Ruzzle whilst pondering the questions of life on the toilet...
Anyway, called up LG support (make sure to find their cheaper phone number from saynoto0870 website); and was told they'd send me an envelope with details on the repair.
If you go on the website to schedule a repair, it'll tell you they carry out fixed price repairs at £130. This should leave the phone under warranty.
When I received the envelope, it was a letter from a company called Regenersis; who appear to be the repairs company responsible for a lot of outsourced repairs internationally. They also appear to be the source of some internet ranting due to bad customer service (seems to be a general trend with these third party repairs companies).
Anyway, sent phone off yesterday so will try to report anything back with regards to prices, results etc.
BTW this is for UK only, although I suspect LG will do something similarly for most other countries with regards to repairs.
Click to expand...
Click to collapse
So just called up Regenersis on Friday morning and they gave me a quote of 122GBP for full repair, service and postage back to me. 8 pounds cheaper than the fixed price on the LG page. So paid via direct debit over the phone and have been told it should be sent off in a few days as both the phone and parts are ready to be put together. I would expect to receive it sometime mid-next week. Will post back on repair results. (If the quality is good, it would have been about the same price as buying my own screen from Ebay. It would probably take aprox. the same amount of time due to long postage times; though the main advantage being that I keep my warrantee).

Enolator said:
So just called up Regenersis on Friday morning and they gave me a quote of 122GBP for full repair, service and postage back to me. 8 pounds cheaper than the fixed price on the LG page. So paid via direct debit over the phone and have been told it should be sent off in a few days as both the phone and parts are ready to be put together. I would expect to receive it sometime mid-next week. Will post back on repair results. (If the quality is good, it would have been about the same price as buying my own screen from Ebay. It would probably take aprox. the same amount of time due to long postage times; though the main advantage being that I keep my warrantee).
Click to expand...
Click to collapse
Hey guys,
Final update on the phone repair situation. I received my phone this morning from Regenersis after a total time since send off of aprox. 2 weeks since registration on the LG repairs website. (What more of a present could I ask for on my Bday!).
Anyway, in summary; the repair itself after paying took only 1-2 days.
To my surprise the experience overall with these guys were reasonably pleasant despite the bad reviews on the net. Although I suspect that's the standard scenario where someone will only complain when something goes wrong.
Either way, the repair cost less than the quoted guaranteed LG repair price on their website of 130GBP.
Tips for anyone planning on sending their broken Nexus 4 to these guys:
Register through LG repairs service first. Book your slot online, then give the LG guys a call next day to confirm it's gone through so that they can get Regenersis to send through a repair letter with details.
Once the phone is sent off to Regenersis (I'd suggest Royal Mail tracked as this'll allow you to know exactly when it's arrived in Glasgow); give them a call within about 2/3 days to ask about an online quote or otherwise when it'll be examined by their engineers. (I had to wait until next before calling back to ask about the price and paying through the phone via direct debit).
After that I'd suggest giving them about 3/4 working days to repair if they have all the parts ready etc, before calling back to check on progress.
With any luck you'll get your phone back within about 2 weeks.
I've attached a picture of the repaired phone; it seems good as new and there are no scratch marks or signs that the phone has been tampered in any way. (Sorry for the bad photo!).
Edit: Had a play with the phone, a horizontal line across the upper quarter of the screen doesn't actually respond to touch; only has display. Sooo....called up LG again this morning to have them tell me they'll send me another package to send back again to Regenersis... Only one piece of advice, don't for frack's sake break your Nexus 4. Seriously!
Turns out after the repair, the phone was placed back under warrantee status allowing me to raise the issue up with Google themselves. So after a quick call to the US phone line (cheaper with the say no to 0870 redirect phone line), they agreed to send me a replacement. I received it within 3 days from the call and haven't needed to be absent of a phone for over a week if sent to repair again. Now to simply send the broken faulty phone back to google via their supplied prepaid packaging.
Happy repairs guys,
Signing out.

nagnrik said:
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
Click to expand...
Click to collapse
Newsflash! LG is not in the glass production business. They receive their Gorilla Glass from Corning, just like most of the other manufacturers out there. If the glass broke from you dropping it, it has ZERO to do with LG's build quality.

Enolator said:
Hey guys,
Final update on the phone repair situation. I received my phone this morning from Regenersis after a total time since send off of aprox. 2 weeks since registration on the LG repairs website. (What more of a present could I ask for on my Bday!).
Click to expand...
Click to collapse
Was your phone repaired or replaced? Was the internal memory wiped?
I have a cracked unresponsive screen and will be making an insurance claim (so slightly different process). Unfortunately I hadn't enabled USB debugging so I'm struggling to get the files off the device before I send it off.
I'll be insisting on a repair rather than a replacement and I don't want my device being factory reset.

Carpetboy said:
Was your phone repaired or replaced? Was the internal memory wiped?
I have a cracked unresponsive screen and will be making an insurance claim (so slightly different process). Unfortunately I hadn't enabled USB debugging so I'm struggling to get the files off the device before I send it off.
I'll be insisting on a repair rather than a replacement and I don't want my device being factory reset.
Click to expand...
Click to collapse
Hey Carpetboy,
Mine was simply repaired, but all my files had been backed up to dropbox and gmail so wasn't too bad. My gf had a few things fixed through insurance and they've just replaced it each time because they're not necessarily specialised to deal with repairs; especially if it's a very new phone it seems. Though if it's just a screen repair it might not be too bad.
Good luck dude! :good:

Enolator said:
Hey Carpetboy,
Mine was simply repaired, but all my files had been backed up to dropbox and gmail so wasn't too bad. My gf had a few things fixed through insurance and they've just replaced it each time because they're not necessarily specialised to deal with repairs; especially if it's a very new phone it seems. Though if it's just a screen repair it might not be too bad.
Good luck dude! :good:
Click to expand...
Click to collapse
Cheers for the info. I managed to get all the critical files off it last night through the toolkit so I'm not as worried if they just replace it now.

LG Repaired Cracked Screen for $153
Hello everyone,
I recently had my phone repaired by LG. They replace the screen for $153. The repair facility is located in Ft Worth Tx, and the payment center is located in Alabama. It cost me $20 to send it 2nd day air via UPS. Also, I bought another nexus 4, and now am returning it back to google less then 15% restocking fee. Basically, i rented a nexus 4 16gb for $50 over a 2 week period.

Same!
diegoamesap said:
can you please tell me the number to repair it on that price? I called to the service in Canada and its arround $250
Click to expand...
Click to collapse
I went to my provider here in Canada as well and it was because my phone over heated and the front glass cracked and my provider told me it would cost about $250 and as I read these comments it makes me question why is it $250 in Canada but only $140-$160 in other countries? its not fair ( well in my opinion it should be the same price just in CAD ) I too need this number! it just makes no sense ! I live in AB so tax shouldnt be the problem neither.

[Q] How to Unroot and lock bootloader on Galaxy S4

I dropped my phone yesterday, the screen did not crack at all but the Amoled cracked little corner and the phone black out. i cannot see anything but i can hear getting call and phone turning on and off. all other function seems to work fine but the screen is backed out.
i need to send my phone back to sprint. my Galaxy S4 is unlocked and rooted.
Is there anyway i can Unroot the phone and re-lock the bootloader using PC since i cannot see anything on the phone.
Please help me.i would really appreciate for any help. please!

sykox2 said:
I dropped my phone yesterday, the screen did not crack at all but the Amoled cracked little corner and the phone black out. i cannot see anything but i can hear getting call and phone turning on and off. all other function seems to work fine but the screen is backed out.
i need to send my phone back to sprint. my Galaxy S4 is unlocked and rooted.
Is there anyway i can Unroot the phone and re-lock the bootloader using PC since i cannot see anything on the phone.
Please help me.i would really appreciate for any help. please!
Click to expand...
Click to collapse
I'm a Sprint rep, take my advice on this...
doesn't matter if it's rooted or not in this case, under TEP insurance any sign of physical damage is customer responsibility. So even if you have insurance, you'll have to go through Asurion and pay a deductible to get a replacement GS4. Don't expect to take it back to the store for a replacement, at my store we will NOT exchange a phone if the original one we sold you is damaged in any way.
Technically you're trying to commit insurance fraud by making it seem like your phone just up and died when it was you who broke it lol. I'm not one to judge, but let me just say the phone will be thoroughly inspected before anyone replaces it.
EDIT: I should rephrase... We do exchange phones under TEP for free if there's physical damage. However, it depends on the type of damage and scenario. You're saying the screen just went black. So the tech you bring it to is going to look for screen damage, and you said the LED part under the glass is "cracked." This scenario = customer fault, which means you're buying a new phone.
---------- Post added at 01:05 PM ---------- Previous post was at 12:45 PM ----------
Sorry, it kind of seemed like I was attacking you in my last post. I know your prob pissed cuz you broke your phone. Let me tell your best option in this scenario to try and get a replacement.
First of all, if there is damage to the phone then any hope of getting a flat out exchange from the store you bought it from is slim to none. I wouldn't even try if I were you.
Your best hope is to get a replacement under your insurance, but like I said most techs won't authorize it if they can determine that you were the one who broke it, in which case you'd have to pay a deductible and get a replacement through Asurion.
If you want to TRY and get a free TEP replacement by saying the phone is defective, I recommend this:
1) First, put a damn case on it. Make it look like the phone has always been protected, even if it means buying an Otterbox defender to cover it up completely.
2) Go to a preferred retailer that is an ASC. You can find these on sprint.com. Try to avoid corporate stores if you can as they'd be more strict.
3) Walk in and tell the guy you were charging your phone overnight and when you woke up your screen was black. DO NOT ever say you dropped it. Play dumb as much as possible and act like you have no idea what happened.
4) Make sure you stress that you can make calls and that the phone works, you just can't see the screen. In this case, if you're lucky the tech will assume the screen itself went bad, the board/GPU was defective, or something else and HOPEFULLY he won't see the LED damage. He might check for water damage or something, but as long as you know there is none then you should be good.
5) Most important rule here... BE NICE! I can't stress this one enough. Play dumb and kiss that guys ass the best you can. As a tech myself, nothing pisses me off more than a customer who gets pissed at me for just following the damn policy of the company. And I don't care how smart you think you are, no one wants to be told how to do their job and belittled for just following policy. The second you give any type of attitude, especially if you think he's swaying more towards telling you to file an Asurion claim, then you can just kiss any chance of an AE goodbye.
Lastly, if you do manage to convince some tech into replacing it for you for free, do the guy a favor and take the survey call and give him the best possible score

sykox2 said:
I dropped my phone yesterday, the screen did not crack at all but the Amoled cracked little corner and the phone black out. i cannot see anything but i can hear getting call and phone turning on and off. all other function seems to work fine but the screen is backed out.
i need to send my phone back to sprint. my Galaxy S4 is unlocked and rooted.
Is there anyway i can Unroot the phone and re-lock the bootloader using PC since i cannot see anything on the phone.
Please help me.i would really appreciate for any help. please!
Click to expand...
Click to collapse
Hook up a mhl cable to a monitor so you can see what you are doing and use triangle away and then unroot.
Sent from my Sprint Galaxy S4 using Tapatalk 4 Beta

Cytality said:
I'm a Sprint rep, take my advice on this...
doesn't matter if it's rooted or not in this case, under TEP insurance any sign of physical damage is customer responsibility. So even if you have insurance, you'll have to go through Asurion and pay a deductible to get a replacement GS4. Don't expect to take it back to the store for a replacement, at my store we will NOT exchange a phone if the original one we sold you is damaged in any way.
Technically you're trying to commit insurance fraud by making it seem like your phone just up and died when it was you who broke it lol. I'm not one to judge, but let me just say the phone will be thoroughly inspected before anyone replaces it.
EDIT: I should rephrase... We do exchange phones under TEP for free if there's physical damage. However, it depends on the type of damage and scenario. You're saying the screen just went black. So the tech you bring it to is going to look for screen damage, and you said the LED part under the glass is "cracked." This scenario = customer fault, which means you're buying a new phone.
---------- Post added at 01:05 PM ---------- Previous post was at 12:45 PM ----------
Sorry, it kind of seemed like I was attacking you in my last post. I know your prob pissed cuz you broke your phone. Let me tell your best option in this scenario to try and get a replacement.
First of all, if there is damage to the phone then any hope of getting a flat out exchange from the store you bought it from is slim to none. I wouldn't even try if I were you.
Your best hope is to get a replacement under your insurance, but like I said most techs won't authorize it if they can determine that you were the one who broke it, in which case you'd have to pay a deductible and get a replacement through Asurion.
If you want to TRY and get a free TEP replacement by saying the phone is defective, I recommend this:
1) First, put a damn case on it. Make it look like the phone has always been protected, even if it means buying an Otterbox defender to cover it up completely.
2) Go to a preferred retailer that is an ASC. You can find these on sprint.com. Try to avoid corporate stores if you can as they'd be more strict.
3) Walk in and tell the guy you were charging your phone overnight and when you woke up your screen was black. DO NOT ever say you dropped it. Play dumb as much as possible and act like you have no idea what happened.
4) Make sure you stress that you can make calls and that the phone works, you just can't see the screen. In this case, if you're lucky the tech will assume the screen itself went bad, the board/GPU was defective, or something else and HOPEFULLY he won't see the LED damage. He might check for water damage or something, but as long as you know there is none then you should be good.
5) Most important rule here... BE NICE! I can't stress this one enough. Play dumb and kiss that guys ass the best you can. As a tech myself, nothing pisses me off more than a customer who gets pissed at me for just following the damn policy of the company. And I don't care how smart you think you are, no one wants to be told how to do their job and belittled for just following policy. The second you give any type of attitude, especially if you think he's swaying more towards telling you to file an Asurion claim, then you can just kiss any chance of an AE goodbye.
Lastly, if you do manage to convince some tech into replacing it for you for free, do the guy a favor and take the survey call and give him the best possible score
Click to expand...
Click to collapse
thanks for the great advice. its worth giving shot.

Visa Credit Card - Warrenty for Phones
I know this is late, but many times you can go through your credit card insurance program. As they have an insurance program that is hidden but supports fixing your phone through their reimbursement program. Just call the bank or firm that issued you the card and ask them for the credit card insurance number.
For my instance, I cracked my phone while installing a TV. (Basically as I lifted the TV it put pressure on the phone and entire screen cracked, no image, only sounds and calls came through.)
1. I checked with my home owners insurance, they would cover it with a $250 deductible.
2. I checked with Sprint, they wouldn't cover it cause I got rid of their insurance policy and would only allow me to pay for a new phone at retail price ($600)
3. Finally I called up Samsung and they would repair it for $200, but I would have to send it away and wait 10 days for it to be repaired.
4. Next I checked with a local repair shop and they would repair it for $270, and it would be fixed within an hour.
I sent options 1-4 to Visa's repair service, I told them I wanted to do option #4. And since the policy is they will fix your phone twice for cracks, spills or other non software related problems up to $600 they approved the repair minus a $25 deductible and the $18 in taxes for the service work and parts.
I thought this was fair and a really good deal to get my phone working again. Just thought I would share.
Note: In order to be eligible for this hidden insurance you must pay for your phone bill with your visa credit card in the and submit proof you used it in the month before the accident.
Good luck!