Database Users

Pc will not recognize Phone!

I have windows 7 64 bit and it worked fine until out of nowhere my pc stopped recognizing my phone as a storage drive. i have tried multiple roms, and it makes no difference. The option to mount in the pull down curtain menu is no longer there, am i the only one who has had this problem?
If it turns out to be defective, is there any way to return the phone to stock, like with the ruu, that does not require a usb connection?

cweezyf said:
I have windows 7 64 bit and it worked fine until out of nowhere my pc stopped recognizing my phone as a storage drive. i have tried multiple roms, and it makes no difference. The option to mount in the pull down curtain menu is no longer there, am i the only one who has had this problem?
If it turns out to be defective, is there any way to return the phone to stock, like with the ruu, that does not require a usb connection?
Click to expand...
Click to collapse
Unplug your phone from computer, enable USB debugging
uninstall HTC sync and HTC drivers from computer
Then Reinstall HTC Sync.
then plug in your phone once its done installing

Tried, thats a no-go. any other ideas?

Forgot to note that the htc sync option DOES appear in the pull down menu when usb is connected.

regaw_leinad said:
Unplug your phone from computer, enable USB debugging
uninstall HTC sync and HTC drivers from computer
Then Reinstall HTC Sync.
then plug in your phone once its done installing
Click to expand...
Click to collapse
I am also having a problem with Windows 7. I deleted and reinstalled HTC sync and drivers and got "no driver found" for ADB. While it was installing it said it was unable to find a Windows Vista folder so that could be part of the problem

I dont think thats my problem, my computer doesnt see adb on the device manager list.. i have tried on a windows xp pc and it doesnt see my phone either, or ask me to install anything. so there is no way to RUU without usb?

uninstall any programs that may use adb usb... easy tether, pdanet, htc sync, the cdma workshop and htc diag drivers if you were trying to get msl using your own method, go to device manager and remove android usb devices, and then plug your phone back in. Also use a task killer to ensure none of the above programs are running on your phone, in case one got corrupted. if still no go let me know... I am running win 7 64 bit so can help compare, etc. if need be.

Well part of the problem is that android usb devices does not even show up in the device manager. should i still try to uninstall adb from my pc?

okay, under programs and features in control panel, uninstall htc driver and htc sync, restart computer and redownload and install htc sync from their website, and try that.

I tried those steps, still didnt work.

after you reinstall sync and plug in your phone, what happens? does the driver installer pop up and install? what does it say?
does android usb devices show up under device manager? are you sure it's not your cable (just cause it charges and makes a sound on the comp like it's connecting doesn't mean the data lines are fully intact and working). If need be, I found a cable for a dollar at the dollar store. It's not the exact same end but the usb mini a
it fits and works fine

nothing pops up when i plug in. and also nothing appears in device manager. htc sync does actually show up on my phone when i plug in though.
i dont think its the cable.. it looks ok on the outside.

cweezyf said:
nothing pops up when i plug in. and also nothing appears in device manager. htc sync does actually show up on my phone when i plug in though.
i dont think its the cable.. it looks ok on the outside.
Click to expand...
Click to collapse
Interesting, interesting. In device manager, you stated that ADB doesn't show up? Well, does anything pertaining to Android show up at all?

Nothing pertaining to android at all. I hope im not screwed, because then i would have paid 7 bucks a month extra for insurance for no reason.

cweezyf said:
I have windows 7 64 bit and it worked fine until out of nowhere my pc stopped recognizing my phone as a storage drive. i have tried multiple roms, and it makes no difference. The option to mount in the pull down curtain menu is no longer there, am i the only one who has had this problem?
If it turns out to be defective, is there any way to return the phone to stock, like with the ruu, that does not require a usb connection?
Click to expand...
Click to collapse
I had a similiar problem. I use Windows 7 Pro 64bit.
Here is what helped fix the issue:
http://www.mydigitallife.info/2009/08/24/workaround-for-htc-hero-sync-problem-in-windows-7/

jackal424 said:
I had a similiar problem. I use Windows 7 Pro 64bit.
Here is what helped fix the issue:
http://www.mydigitallife.info/2009/08/24/workaround-for-htc-hero-sync-problem-in-windows-7/
Click to expand...
Click to collapse
I had posted about this exact same issue awhile back and never resolved. I'm going to give this a try myself. thanks!

ro_bro said:
I had posted about this exact same issue awhile back and never resolved. I'm going to give this a try myself. thanks!
Click to expand...
Click to collapse
SUCCESS!
Thanks!

ro_bro said:
SUCCESS!
Thanks!
Click to expand...
Click to collapse
That's exactly how I felt when I got it working. Well i'm glad it worked for you. Hopefully it works for the OP.

i followed thos steps to a T, and still no luck. That guide failed me at the step when you select your phone from devices and printers; my phone is not there at all. I also tried manually installing the drivers, and it says that method of install is not supported.

try this.... go to windows/system32/drivers folder. Find adroidusb.sys, back up this file and then delete, and try plugging in your phone and seeing if it reinstalls drivers then

Cant connect hd2 to computer!!

this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated

Same thing here.
It charges through USB but it doesnt connect.
If i choose the storage option it works fine.
I want to sync my outlook and i cant...
What the heck...?

i know this may seem a bit "it helpdesk-ish" but try re-booting your PC

Come on... give something drastic!
Already done that, rebooted the pc and the hd2...
still nothing

djchubbs said:
i know this may seem a bit "it helpdesk-ish" but try re-booting your PC
Click to expand...
Click to collapse
believe it or not i have done that mannyy times and did alot of device manager things to try and let both computers recognize the hd2 but still nothing haha..
ive had previous hd2's and they've all connected fine untill this one, maybe its this specific one thats giving me trouble. but regardless, it charges via usb then it should be able to recognize it

Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.

johncmolyneux said:
Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.
Click to expand...
Click to collapse
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?

k20a1 said:
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?
Click to expand...
Click to collapse
That is very weird. Sorry mate - never heard of it doing that for anyone before.

Make sure you have the mobility center/active sync program installed on your computer. Without it it won't work.
On Vista or Seven, with the HD2 plugged in, you can find the program/drivers by launching and refreshing manually Windows Update. On XP you have to do that manually.
Good luck.

This happens to me often. In my case I have found it to be a weird driver issue. Go to device manager and look for the yellow triangle. Right click and update driver software. This worked for me I hope it helps.

bit late but just flashed maxsence and i love the look, but have allready had to restart by phone 10 times in 10 minutes. I'll wait for the next release. back to GTX for now.
Good work NRG. keep it up.

this is one of the many WM6.5 errors!
need Android soon!

Ok here we go.
The phone did not connect through activesync to my pc. When i selected to connect as mass storage it connected.
I checked for driver issues in device manager but nothing came up.
I checked the hd2's activesync. Bingo! the activesync was crashing when i was running it. I had to hard reset the phone.
Now it works fine.
My guess is that maybe a program that i installed recently was buggy and created this particular problem. Unfortunately i have about 50+ programs installed (including themes etc) and i m not sure which one it was.
I was installing all the programs again today one by one and after the install process was completed i connected the hd2 to usb to find which app was the problematic one.
After installing almost(some were found useless) all of the apps (here is the crazy part) the hd2 still was connecting through activesync....
HTC will drive me nuts...
Anyway the phone now connects correctly.
I cant understand which was the problem....

as odd as it may sound i think i figured it out.
i think its the usb cable that im using, i have to wiggle it around for it to connect to active sync but once it connects its not a stable connection as it cuts in and out.
but charging capabilities work though!
pos wire, i ordered a new wire and if that one fails also, i will have to get my hd2 replaced for faulty usb port
thanks for all the replies much appreciated

@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!

angelossssss said:
@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!
Click to expand...
Click to collapse
i did whenever i custom rom'd it, it still does the same thing. yes it will connect via usb while in bootloader but will not during regular phone operations lol

"Disk drive" mode not working with XP laptop
HD2 is working fine with my desktop, but wit laptop I can only use ActiveSync to browse files.
When I connect the USB cable I get:
"Found new hardware wizard"
but it tells me that it Cannot Install This Harware - Disk Drive
"An error occurred during the installation of the devie The system cannot find the file specified"
And I only have "Finish" to click - if I click it the wizard lunces again immediately and goes on and on with no end.
HD"/Leo does not appare in Disk Manager (I know ablut the drive lettering issue)
I'm sure its my XP issue, but I havent found drivers to fix that, and I'm not about to reinstall XP on my lappy in near future.

Transfer files - Solved
;
k20a1 said:
this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated
Click to expand...
Click to collapse
I share the same here and I was despaired of trying to solve it with any logical, as well with illogical, measures. Such as: rebooting, changing usb cables, reinstalling activesync 4.5, etc.....etc...blla..blla...blla...
However, I solved the "Transfer files issue" by taking out the sd card from the HD2 and connect it with an external cards reader to my pc.
The card reader connected and works with the same usb cable that does not work with the HD2.
That way I load it with all files and in the same occasion I reload into my computer the daily spb backup files.
However, I have the feeling that the reason for that problem is a missing file/driver named: "Setup1.SPL" in the pc windows operating system.
In order to solve that it seems that only reinstalling windows on my pc will be the solution which defiantly do not like.

Any tips on mounting this thing in win7 x64?

It seems like a craps shoot for me if windows will recognize it... hell sometimes my notification bar tells me usb is connected but doesn't give me options to turn it on or off... and this is all with USB set to mass storage... is there possibly something I am doing wrong?
Like sometimes it hooks up without any issues, other times windows sees it, but after a few minutes says its failed to install a MTP USB device, so I have tried pointing it at the location where the sammy USB drivers were installed but nothing... I have tried uninstalling/reinstalling the drivers and manually switching them to other random things...
sometimes a reboot of the comp works it out, but other times it doesn't... I have the feeling I am just missing something...

Same here, except i'm on WinXp SP3. Get USB connected icon in notification bar of Vibrant, but windows task tray says failed to install device.
Looks like iffy drivers to me. Since samsung apps isn't available in the US yet, is there somewhere else we can get Kies?

The file you want for Windows 7 x64 is called GalaxyS_64.zip - worked perfect for me. Can't remember where I downloaded it from, though... uploading it now.
Edit: Here's the file you want.
http://www.filedropper.com/galaxys64_2

gordon.mott said:
The file you want for Windows 7 x64 is called GalaxyS_64.zip - worked perfect for me. Can't remember where I downloaded it from, though... uploading it now.
Edit: Here's the file you want.
http://www.filedropper.com/galaxys64_2
Click to expand...
Click to collapse
That's the same thing I have tried installing a few dozen times before... still won't work.

There are multiple notifications you have to deal with on the phone. Took me a while to figure it out, too.
First you have to pick the mode you connect to W64 in (Mass Storage), then you actually have to mount the internal memory and card as drives for W64 to see them. This is all in the Notification bar on your phone. Just because you see the USB icon does NOT mean you are supposed to be connected.
THEN you get the "What do you want to do with this?" from Windows.
I got so tired of all the confirmations I just installed Dropbox. Now if I want a file on the phone I just drop it into my Phone Stuff directory and pick it up on my phone. No USB cable, no WiFi, just grab it and go.
If you're looking to xfer over a big batch of media files there is DoubleTwist and several other apps like it that will do so over WiFi.

Col.Kernel said:
There are multiple notifications you have to deal with on the phone. Took me a while to figure it out, too.
First you have to pick the mode you connect to W64 in (Mass Storage), then you actually have to mount the internal memory and card as drives for W64 to see them. This is all in the Notification bar on your phone. Just because you see the USB icon does NOT mean you are supposed to be connected.
THEN you get the "What do you want to do with this?" from Windows.
I got so tired of all the confirmations I just installed Dropbox. Now if I want a file on the phone I just drop it into my Phone Stuff directory and pick it up on my phone. No USB cable, no WiFi, just grab it and go.
If you're looking to xfer over a big batch of media files there is DoubleTwist and several other apps like it that will do so over WiFi.
Click to expand...
Click to collapse
Well I am installing dropbox because this is getting ridiculous... after a fresh flash it mounted once, then after that it wouldn't ever again. I tell it to mount to my computer and everything, but the computer just shows an icon that it is trying to install the drivers and never does... Come on samsung, stop being so proprietary...

Wow guys I didn't have any problems at all. USB Mass Storage worked the first time and it keeps working. Where I encounter problems is when I set it to USB Debugging then it doesn't get recognized.
ETA: I'm on Windows 7 x64 with all the current updates.

My windows is 32bit XP, but try this trick i've discovered, may be it will help. Say into voice dialer "Open SD card" -> check "Enable USB mass storage". Let's know how it works

Hey Degeneration, you can also install the Android SDK.
Unfortunately I can't post external links until I'm validated by a mod, but if you google "screenshot vibrant" (w/o the quotes) it should be the top link.
The domain is know your cell dot com and it has links to the Android SDK and the Java SE SDK in the instructions to take screenshots of your Vibrant.
I personally think you should try this because your phone may be defective. I'm running W7-64 Pro and didn't have to do anything to get the phone and the PC to see each other.

Wow I had no idea people were having this issue. I'm running Win 7 Ult. x64 and for me it was just plug in and go. When I was rooted on my G1 I had a similar issue but using USB Debug and the Android SDK fixed that. hope you get it figured out.

Yeah I'm on win7 and I installed the drivers and plugged in the phone and was good to go
Sent from my Samsung Vibrant using XDA App

I installed the drivers before ever plugging the phone in. I also have had SDK, adb, and Odin3 ready before plugging it in. When I first got it I immediateness set it to mass storage and didn't have a problem. Then when I started messing with it more I started having trouble every once in a while with it mounting, to the point that now it works every once in a while, mostly right after a fresh flash. Personally I think it's a combo of both the phone and the computer doing crap, but it's pretty lame. I don't even remember installing drivers for my G1, and definitely nothing else and I never had an issue with it. I don't see why samsung can't kiss a little butt or pay a little money to have windows recognize the phone and be able to install the drivers from the net. Now if the problem was just for people messing with their phones it would be one thing, then it's on me. But last night I was running stock again and it only worked the first time it connected, but I forgot to switch to mass media so I disconnected, switched, reconnected, and nothing. Tried switching back and same thing...
Constantly just keep getting told at best that windows failed to install an MTP (or whatever, I just closed the thing in the notification area and when I tried reconnecting the USB cable I got the phone just telling me USB is connected but giving no options) device failed to install...
bah... oh well

[Q] Can't mount USB storage/SD card in OSX

I am having a huge problem mounting my Epic 4G to my Mac. When I select Mount USB, nothing happens. I have read several posts about Galaxy S phones having the same problem, they all say to have USB Debugging turned on, but mine is on and still can't mount.
Also, another huge problem. I connect my phone, then I use adb to access the sd card, but I can only use adb for a short period of time, then it disconnects itself, then I try to run adb again but it does not recognize it. I have to unplug the phone, then plug it again.
Does anybody have any idea why this is happening or how to fix it?
Note: I can do everything perfectly fine with my Sprint Hero
Thanks

JGeZau said:
I am having a huge problem mounting my Epic 4G to my Mac. When I select Mount USB, nothing happens. I have read several posts about Galaxy S phones having the same problem, they all say to have USB Debugging turned on, but mine is on and still can't mount.
Also, another huge problem. I connect my phone, then I use adb to access the sd card, but I can only use adb for a short period of time, then it disconnects itself, then I try to run adb again but it does not recognize it. I have to unplug the phone, then plug it again.
Does anybody have any idea why this is happening or how to fix it?
Note: I can do everything perfectly fine with my Sprint Hero
Thanks
Click to expand...
Click to collapse
I've successfully mounted my SD card on OSX. I have debugging turned off. If it won't mount, try a different slot, if that doesn't work, try rebooting the phone. It will work.

JGeZau said:
I am having a huge problem mounting my Epic 4G to my Mac. When I select Mount USB, nothing happens. I have read several posts about Galaxy S phones having the same problem, they all say to have USB Debugging turned on, but mine is on and still can't mount.
Also, another huge problem. I connect my phone, then I use adb to access the sd card, but I can only use adb for a short period of time, then it disconnects itself, then I try to run adb again but it does not recognize it. I have to unplug the phone, then plug it again.
Does anybody have any idea why this is happening or how to fix it?
Note: I can do everything perfectly fine with my Sprint Hero
Thanks
Click to expand...
Click to collapse
Dude, welcome to the club. Since i got my phone i have not successfully been able to have it read on my Mac Mini. Tried different cables and different ports. Some say get a powered USB hub but i'm not in the mood to clutter my puny desk space.
For now i use an app called Websharing to transfer stuff via WiFi. It's a pain sometimes but that's how i get by for now.

I don't have any problem with 10.5 or .6
I can use either regular or debug. Sometimes rebooting the phone and/or the computer helps. It could be a crappy cable. I don't think the supplied one is very good. The one I use with no problems is the overpriced 3 footer that the corporate sprint stores have. I think the cables that came with the epic, moment, and evo were el cheapo. I had a problem that you are describing with a stock supplied cable. I figured out that the micro usb end wasn't making solid contact with the phone. If I would move the cable, it would disconnect. Changing to a real micro usb cable helped me. It could be the usb port is flaky or the usb plug is intermittent. If you are using vmware fusion or bootcamp or dual boot, see if it drops connection in a different os.

No luck under Windows7 (running with Parallels Desktop) either. I'll try buying a new USB cable and see if that works ... Will try Websharing too.
Thanks

I am able to see and access the SD card at work after installing Samsumg USB Drivers under Windows XP, however I am not able to use adb to access the phone ... ahh, this is driving me crazy, I need to root the phone and install a custom rom ... >_<

JGeZau said:
I am able to see and access the SD card at work after installing Samsumg USB Drivers under Windows XP, however I am not able to use adb to access the phone ... ahh, this is driving me crazy, I need to root the phone and install a custom rom ... >_<
Click to expand...
Click to collapse
Did you put your phone into debug mode?
I found that trying different USB slots on the PC, it will eventually work. When you plug it in the first time, it will install some needed drivers ABD etc, if you unplug the phone and plug it back into the same USB slot, it will install the last remaining drivers and you should now be able to see the phone.
Samsungs drivers are flaky at best. It took me a good hour to get it working for me so I could root my phone.

blazinazn said:
Did you put your phone into debug mode?
I found that trying different USB slots on the PC, it will eventually work. When you plug it in the first time, it will install some needed drivers ABD etc, if you unplug the phone and plug it back into the same USB slot, it will install the last remaining drivers and you should now be able to see the phone.
Samsungs drivers are flaky at best. It took me a good hour to get it working for me so I could root my phone.
Click to expand...
Click to collapse
That worked, turning on USB debugging and switching to another USB slot. But, this is at work under WinXP. Now I need to make it work under OSX at home.
I'll try Ubuntu when I get home and see if that works...
Thanks

JGeZau said:
That worked, turning on USB debugging and switching to another USB slot. But, this is at work under WinXP. Now I need to make it work under OSX at home.
I'll try Ubuntu when I get home and see if that works...
Thanks
Click to expand...
Click to collapse
I know some people successfully installed Clockwork via Mac but I haven't seen anything about root. Instructions might be the same, files are obviously different, maybe it'll help you:
http://forum.xda-developers.com/showpost.php?p=8163186&postcount=87

I still can't conect to my Mac. Already bought a new cable and did everything I could...I'm getting mad
Sent from my SPH-D700 using Tapatalk

help me too please!!!
i my self having the same issues but on my windows xp desktop computer i never had this problem with a droid i always just plug it in the usb an my sd card pop up on the screen but on this epic 4g my god it doesn't make a sound on the computer or show any thing all it do is charging my phone i even mount it like i always on my droid can some one please tell me whats the issue i have alot of apk files i want to put in my sd card i need to get set cpu up an running an other roms on my epic 4g thanks for looking help.

temporary fix
This topic has been discussed at another tread.... but anyway, The Macs (current generation only) do not give you enough energy at the USB to power the phone into connecting the memory card. Nor even enough to recognize the phone for more than a few seconds. You can get around it, temporarily, by connecting through a powered USB port. Tetheris still doen's work, but at least you can mount your sd card. It's a software issue... if you're running Windows on the mac machine, it'll connect and mount fine. So, ask Mac for a fix.

Wellington Amaral said:
This topic has been discussed at another tread.... but anyway, The Macs (current generation only) do not give you enough energy at the USB to power the phone into connecting the memory card. Nor even enough to recognize the phone for more than a few seconds. You can get around it, temporarily, by connecting through a powered USB port. Tetheris still doen's work, but at least you can mount your sd card. It's a software issue... if you're running Windows on the mac machine, it'll connect and mount fine. So, ask Mac for a fix.
Click to expand...
Click to collapse
Yes..thanks. That did it for me. The only thing I hadn't tried was plugging it into my powered usb hub...boom it works.

Worked for me too... can't f'in believe it.

Can't mount phone as drive after installing CELB 4.1 Froyo

I installed 4.1 today and when I plug the phone in to the computer it doesn't give me the option to mount it.
The computer finds the phone but will not read from it.

Are you using a generic usb cable or the one that came with your Eris.
When I use a generic usb cable, 95% of the time I can see the phone install but it is completely unaccessible as a drive. This happens with every rom including the htc stock 2.1

maddog1500 said:
I installed 4.1 today and when I plug the phone in to the computer it doesn't give me the option to mount it.
The computer finds the phone but will not read from it.
Click to expand...
Click to collapse
you really should post rom related issues in the rom thread

I've never had a problem mounting my phone with my monoprice or ebay usb cables. I was about to flash celbfroyo 4.1 though.
Sent from my ERIS using XDA App

What OS are you using?
When you say the computer finds the phone, is that just a notification? Or is it listed with your drives or your devices? Does the phone recognize that it was USB connected in your notification shade?

I am running CELB 4.1. I just connected using a cable I have used before for this. Two notifications were added - one telling me that USB debugging is connected, and another telling me that "USB is connected - Select to copy files to/from your computer". Tapping that notification brings up the USB connected screen, with a button to turn on USB storage. Tapping the button mounts the SD card to my computer.
This is pretty much the way that CELB has always worked for me.

Thanks Doogald
Must have missed seeing that when I plugged it in.
Thanks a lot working like a champ now !
Sorry I posted this thread in the wrong place won't happen again