Database Users

3G connection always going down

I don't know if there is someone always experiencing this but my connection, through modem, is always dropping under Vista in SnapVue it works correctly... Does anyone has this problem also?

Change your power mode to "high performance" in vista, reset snapvue and see how it goes from there.

I find that SnapVue causes most of the issues with 3G...if the problems persist I do a soft reset - everything is usually fine after that.
AI also have the weather update set to manual and the email too - if I leave them on auto they tend to interfere with the Vista side when I'm wanting it to work flawlessly.

I agree, make the WM side as inactive as you can, this improves the stability of 3G considerably.

aner said:
I agree, make the WM side as inactive as you can, this improves the stability of 3G considerably.
Click to expand...
Click to collapse
After testing all that was said here I found out that the best way to keep it stable was choose high perfomance in energy profile of VISTA.
Found also that what happens is not loosing 3G connection, in fact, what happens is that I ear a sound, equal to the one when you disconect a device from usb, and a couple of seconds after I ear that sound again, like if you connect something to the USB ports.
So what happens is like if VISTA lost the connection to the 3G modem hardware. I've tried to deactivate power management for USB, through device manager, but that doesn't change this behaviour, the best way I found was choose high perfomance in energy profile of VISTA.

Hi,
yes, that has been said a thousand of times in other threads.
It is like this:
3G + power adapter = all modes work.
3G + battery = high performance only works, but you can use the settings of "balanced"
S.

Modem on Vista Issue:
I now have 2 SIM cards and have setup 2 modem connections, one for AT&T and other for Fido(Canada).
Now, neither one of my modem connections will work with Vista side of Shift.
I have a stable Edge/GPRS connection on Fido where exchange/gmail/weather work, when I switch to Vista, no modem connection.
I have done the following:
have Shift connected to AC power/have power under high performance
have reset snapview a number of time
do not play with modem setting in Communication Manager in Vista
I cannot get the modem to work in Vista, in fact, I was in US 2 weeks ago and was able to get modem to work for 2 days (was able to make Skype voice call on HSDPA network) under Vista
I called HTC tech support, they have so many new people that know squat about the Shift, they claim they will call me back later tonight.
What am I doing wrong!!!!!!!
Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !
Edit/Delete Message

Update
Hi,
I think I have found the problem.
I liberated my Shift late on weekend.
In order to have Vista side to work, I need to attach to Vista via the USB tool.
Once I did that, it looks like I have my Fido connection.
I will test later today.
Dave3211

Frozen Shag control and lost WLAN in vista

Greetings every one
I have searched through the threads to try and find a solution to my problem and I have tried hard and soft restart on Snapvu, F2 and F3 but nothing works
I am having a little trouble with my Shift 9500 running Vista. All was well until about a week ago when I lost WLAN. When I attempted to turn on WLAN in the SHAG Control, SHAG control freezes and vista tells me that the "program is not responding". Sound is also muted.
I do, however, have a network symbol in the notification area that tells me it is not connected, when I ask vista to diagnose the problem it tells me to install a network card and the software. So, I reinstall the Marvell Wi-Fi driver, downloaded from the HTC website, but still no effect and the same thing keeps happening.
Does anyone have any suggestions?

I have the same problem now. Got original preinstalled Vista and even after Hard reset WLAN seems to be turned on in Control Center but the WLAN card is not even seen on hardware list. Got latest Marvell driver installed. It's rather not hardware problem as WLAN used to work before hard reset. Maybe it has to do with Microsoft hot fixes (have automatic updates enabled) but run without SP1. It's driving me crazy when trying to enable WLAN or Bluetooth it takes minutes like you. Any ideas plase? Thanks

aprach said:
I have the same problem now. Got original preinstalled Vista and even after Hard reset WLAN seems to be turned on in Control Center but the WLAN card is not even seen on hardware list. Got latest Marvell driver installed. It's rather not hardware problem as WLAN used to work before hard reset. Maybe it has to do with Microsoft hot fixes (have automatic updates enabled) but run without SP1. It's driving me crazy when trying to enable WLAN or Bluetooth it takes minutes like you. Any ideas plase? Thanks
Click to expand...
Click to collapse
Well just an update, I did hard Vista reset and it helped. got fully functional wlan device, but still don't know what caused that. basically i see preinstalled vista here is damn unstable and never seen so many blue screens before :/

aprach said:
Well just an update, I did hard Vista reset and it helped. got fully functional wlan device, but still don't know what caused that. basically i see preinstalled vista here is damn unstable and never seen so many blue screens before :/
Click to expand...
Click to collapse
I just posted a message earlier about issues I've been having with WiFi now resolved by changing advanced settings in the chip set. Maybe of some use? If you can't even see the Marvell maybe the only choice IS to do a hard restore, or maybe even trying the copying of the sdbus.sys from the XP page into system32/driver and trying again...that's probably what I would do.
I must admit, most of my issues with WiFI started when I updated to the new driver from HTC....downhill from there.

And note their instructions don't tell you in which order to install the WiFi driver - yet all the others are very specific. Maybe that's where it all goes horribly wrong? I did mine last for reference.

FOOFTR said:
And note their instructions don't tell you in which order to install the WiFi driver - yet all the others are very specific. Maybe that's where it all goes horribly wrong? I did mine last for reference.
Click to expand...
Click to collapse
I'd suggest if everything works fine then no need to upgrade and take this risk... i simply ignored new htc drivers )

Hey Fooftr )
How are you? Managed to overwhelm this damn WLAN? I was happy too early. Even though my automatic MS updates were disabled after hard reset and I haven't even touched new htc drivers, my WLAN dissapeared again under Vista after some time.
Have installed latest Marvell sd8686.sys drivers from htc and the only result I got is 'Device manager' indicates WLAN card drivers where loaded but device cannot start (Code: 10). Did simple uninstall and even after reboot Vista finds no WLAN device at all. Did same with SD Host and here it's finem Vista finds it and reinstalls drivers. I'm still patient as really like this ****, I mean shift )
I've also replace sdbus.sys (81KB) file with mine laptop one 87KB but no difference.
The only networking actions I've been doing were related to installation of NDIS drivers together with the first WinMo sync. Maybe this is it? Don't know and wouldn't like to hard reset it again. Also XP is not an option until touchscreen and sdhc support is solved.
Guys any thoughts? Ideas? Does anyone have the same problem with vanishing WLAN device? Again it works after hard reset so it's not a hardware prob imo.
Cheers Shifters ;o)

Silence means either I'm alone with the problem or there are others but no solution found
I did some progress yesterday and GOT MY WLAN working fine now. I've been trying to play with HTC Marvell driver folders content as despite of WLAN setup file there are other toolkits attached by HTC. IT's not ideal and does enable WIFI fine but enables BT as well however BT device cannot find any other devices - later down below about BT.
PLS READ THIS FIRST BEFORE YOU TRY, it's just my observation and may be only my case.
If you guys have the same experience with WLAN device as I do please try to do following, it helped in my case and now have all WLAN and BT enabled and visible in Vista SP1 after sleep/restart, whatever.
1. My Vista config is as follows:
- SP1 installed (eng)
- all updates installed from Microsoft Update
- all HTC drivers installed except Vitakey which I hear on other threads is causing some headaches.
* although I have all above installed I don;t think it;s a prerequisite. You only need latest Marvell drivers from HTC website.
2. Pls note, although latest Marvell WLAN drivers are installed I used to see no devices.
3. I've described what is a behaviour when I install drivers, devices appear for a few seconds on the list and dissapear at the end of installation.
4. So I went to WLAN folder /Wifidrvpatch/TOOLKITS and found HTCMEDIA.INI file with number of commands.
5. At the end of the file you can find three commands related to ECTKit.exe and vcpj_TSinstall.exe
6. What I did yesterday what enabled my devices? Started to launch them to see what will happen.
I launched three application but I'm not sure which one helped, my devices started to apeparing on th list after ECTKit.exe with one of parameters added.
7. Launch Device Manager and expand Network adapters. Right click on desktop 'My computer' and choose 'Manage'. From the list then choose 'Device Manager'. IF you don't see NEtwork adapters on the list it's probably same as in my case. go to next step.
8. Click Start->Run->cmd
change your path (using 'cd' command) to be in marvellwifi/wifidrvpatch/toolkits/tool where ECTKit.exe is located.
Launch ECTKit.exe by typing ECTKit.exe /EnableAllDevice
after that my devices appeared on the list.
As I said I launched three execs this evening. First was vcpj_TSinstall.exe (then clicked on install) but haven't noticed any change, dvices were hidden and shift was not much busy with this exec. Second I launched ECTKit.exe /RestoreAllDevice (Still no devices on the list BUT I've noticed Computer Management tool (the one you've opened to see devices) has indicated under 'System Tools->'EVent Viewer' -> 'Windows Logs' -> 'Security' that one of sys files is not loaded due to hash issue. IT's called CCDEVIO.sys and used to fail EVERYTIME when I tried to install MArvell drivers before (have checked logs history).
As the third command launched was ECTKit.exe /EnableAllDevice and this one helped.
What I suspect in my case CCDEVIO.sys may be causing problems but not sure. For example this sys file is trying to be loaded when I open WindowsMediaPlayer and fails as well so I'm not sure. Anyway that's the only misbehaviour I've noticed related to drivers installation.
Now about BT. It's also enabled. Got access to all functions, etc but there are two problems with BT.
1. My shift cannot find any other BT devices but can be found by my HTC Kaiser with no problems (still with limited number of services shared).
2. BT blue LED under the display flashes all the time now ) Well even if I disable BT Radio device and other BT related it does still blinks ) Well I don;t care anyway at least got it visible and can play further to force it to work. It';s still better than not having it at all.
LAst but not least this trick has not helped to frozen Shift Control Center tool. It freezes if I want to Turn ON/OFF WIFI/BT for coupel of minutes, then indicated device is ON or OFF, I can close it but it does not communicate with devices at all - meaning if I turn my WLAN ON thru control center it's not turning ON. Need to go to Network Adapters window under NEtwork Sharing Center and simply enable it. It's till fine as shagctrl sucks anyway, no brightness can be adjusted and when I try to access Settings, after 10-20 seconds got message 'Get EC firmware version failed' and settings opens (this error was observed even after my Vist agot hard reset some time ago and even after I installed latest EC drivers from HTC site)...
I'm not sure how HTC tests their drivers in testing environment but they probably outsource it to well known business oriented countries )
Sorry for long story but maybe it will help some of you. I'm damn happy got my WIFI working as do not need BT for now

aprach said:
Silence means either I'm alone with the problem or there are others but no solution found
I did some progress yesterday and GOT MY WLAN working fine now. I've been trying to play with HTC Marvell driver folders content as despite of WLAN setup file there are other toolkits attached by HTC. IT's not ideal and does enable WIFI fine but enables BT as well however BT device cannot find any other devices - later down below about BT.
PLS READ THIS FIRST BEFORE YOU TRY, it's just my observation and may be only my case.
If you guys have the same experience with WLAN device as I do please try to do following, it helped in my case and now have all WLAN and BT enabled and visible in Vista SP1 after sleep/restart, whatever.
1. My Vista config is as follows:
- SP1 installed (eng)
- all updates installed from Microsoft Update
- all HTC drivers installed except Vitakey which I hear on other threads is causing some headaches.
* although I have all above installed I don;t think it;s a prerequisite. You only need latest Marvell drivers from HTC website.
2. Pls note, although latest Marvell WLAN drivers are installed I used to see no devices.
3. I've described what is a behaviour when I install drivers, devices appear for a few seconds on the list and dissapear at the end of installation.
4. So I went to WLAN folder /Wifidrvpatch/TOOLKITS and found HTCMEDIA.INI file with number of commands.
5. At the end of the file you can find three commands related to ECTKit.exe and vcpj_TSinstall.exe
6. What I did yesterday what enabled my devices? Started to launch them to see what will happen.
I launched three application but I'm not sure which one helped, my devices started to apeparing on th list after ECTKit.exe with one of parameters added.
7. Launch Device Manager and expand Network adapters. Right click on desktop 'My computer' and choose 'Manage'. From the list then choose 'Device Manager'. IF you don't see NEtwork adapters on the list it's probably same as in my case. go to next step.
8. Click Start->Run->cmd
change your path (using 'cd' command) to be in marvellwifi/wifidrvpatch/toolkits/tool where ECTKit.exe is located.
Launch ECTKit.exe by typing ECTKit.exe /EnableAllDevice
after that my devices appeared on the list.
As I said I launched three execs this evening. First was vcpj_TSinstall.exe (then clicked on install) but haven't noticed any change, dvices were hidden and shift was not much busy with this exec. Second I launched ECTKit.exe /RestoreAllDevice (Still no devices on the list BUT I've noticed Computer Management tool (the one you've opened to see devices) has indicated under 'System Tools->'EVent Viewer' -> 'Windows Logs' -> 'Security' that one of sys files is not loaded due to hash issue. IT's called CCDEVIO.sys and used to fail EVERYTIME when I tried to install MArvell drivers before (have checked logs history).
As the third command launched was ECTKit.exe /EnableAllDevice and this one helped.
What I suspect in my case CCDEVIO.sys may be causing problems but not sure. For example this sys file is trying to be loaded when I open WindowsMediaPlayer and fails as well so I'm not sure. Anyway that's the only misbehaviour I've noticed related to drivers installation.
Now about BT. It's also enabled. Got access to all functions, etc but there are two problems with BT.
1. My shift cannot find any other BT devices but can be found by my HTC Kaiser with no problems (still with limited number of services shared).
2. BT blue LED under the display flashes all the time now ) Well even if I disable BT Radio device and other BT related it does still blinks ) Well I don;t care anyway at least got it visible and can play further to force it to work. It';s still better than not having it at all.
LAst but not least this trick has not helped to frozen Shift Control Center tool. It freezes if I want to Turn ON/OFF WIFI/BT for coupel of minutes, then indicated device is ON or OFF, I can close it but it does not communicate with devices at all - meaning if I turn my WLAN ON thru control center it's not turning ON. Need to go to Network Adapters window under NEtwork Sharing Center and simply enable it. It's till fine as shagctrl sucks anyway, no brightness can be adjusted and when I try to access Settings, after 10-20 seconds got message 'Get EC firmware version failed' and settings opens (this error was observed even after my Vist agot hard reset some time ago and even after I installed latest EC drivers from HTC site)...
I'm not sure how HTC tests their drivers in testing environment but they probably outsource it to well known business oriented countries )
Sorry for long story but maybe it will help some of you. I'm damn happy got my WIFI working as do not need BT for now
Click to expand...
Click to collapse
Hello,
I have a similar issue withe Marvell Wifi adapter.
I restored the system to the manufacturer settings pressing F3 while booting and the problem remains:
If the Shift is powered off or hybernated more than 30 minutes and then powered on, then Wifi works well, the adapter appears in the device manager, and I can power it on or off with HTC comunication administrator (the progran which opens when you push the upper right button).
If, whith Wifi working, I suspend, reboot or power off the shift for less than 30 minutes, the Marvel wifi adaptor dissapears from the device manager, Wifi doesn't work and I can't enable or disable it from the HTC comunication administrator.
I have restored the system to manufacturer settings pressing the F3 button while booting for three times without success.
Anybody knows how to fix that problem or may I send the unit to the SAT?
Thank you very much

henryfabu said:
Hello,
I have a similar issue withe Marvell Wifi adapter.
I restored the system to the manufacturer settings pressing F3 while booting and the problem remains:
If the Shift is powered off or hybernated more than 30 minutes and then powered on, then Wifi works well, the adapter appears in the device manager, and I can power it on or off with HTC comunication administrator (the progran which opens when you push the upper right button).
If, whith Wifi working, I suspend, reboot or power off the shift for less than 30 minutes, the Marvel wifi adaptor dissapears from the device manager, Wifi doesn't work and I can't enable or disable it from the HTC comunication administrator.
I have restored the system to manufacturer settings pressing the F3 button while booting for three times without success.
Anybody knows how to fix that problem or may I send the unit to the SAT?
Thank you very much
Click to expand...
Click to collapse
Hey, seems it's very unstable. Can you imagine I was to early happy with my findings :/ My WIFI appears and dissapears randomly but the behaviour is a bit different from yours. Mine is available even right after reboot (pess than 30 mins). What I do to solve it is when after turning on there is no device on the list I simply launch drivers installation and do not wait till the end. When I see BT/WIFI devices in Computer Management successfully identified (installation still runs) I simply kill the installer thru "Task Manager" without waiting for completion (as every time after completion devices again dissapear). With that I have a control over WIFI. It's a bit annoying but I can rely on that everytime so far.
Keep observing my shift behaviour what potentialy can impact that and even with WinMo synced and 3G working on WinMo side WIFI is still available. Last time it dissapeared after battery removal for 5 minutes max (to insert new SIM card).
BTW, once you have your BT available can you find external devices using BT built-in software? I cannot...
Even with that I damn like the SHIFT and find it very useful.
Will stay in touch

Significant WiFi issues (hardware?) on Shift

Hi all - when I first got my Shift I was able to connect to my home WiFi and see all the others around me too. Now, having liberated, un liberated, isntalled XP, uninstaleld XP, reset Vsita about 5 times my WiFi just will not see or connect to any networks.
The device manager shows everything and last night after some random tinkering in their it suddenly burst into life for about 40 seconds and then stopped.
Addtionally, network connections tend to freeze while WiFi is fudging around trying to work...cannot open any network windows etc. Also when in this state Vista cannot close down properly - stops at the last screen and stays there.
Is it at all possible in my playing I could have damaged the chip or any internal software on it (does it have a rom?)....drivers always install OK and as I say device mgr seems alright too.
Or am I just dumb when it comes to Vista networking? I've never liked it and maybe I'm doing something that is stopping the whole wifi thing from working?
My router is a Linksys one and works OK with o0ur other PC's...and I know it's more than just a potential router issue because normally the shift would see my neighbours network too - now, it's a blank.
Any ideas at all would be great - thanks in advance. FF

Shift WIFI/BT hardware after Win7?

Hello All,
Just put a new 120GB hard drive in the HTC shift and loaded Win7 on it. I went though all the steps on this site (which were very good btw). I got touch screen working, I got internet though the SIM card and the resolution looks good.
The only problem is that device manager shows there is no wifi or bluetooth hardware. The drivers for the wifi seem to install fine, but there are no wifi settings nor is there wifi hardware listed in device manager.
Any help here would be greatly appreciated

Hey Dog****! There's no need to post the same question in both sections on the forum.
Did you enable Wifi and Bluetooth with HTC's Comm Manager before installing Windows 7? I ran into the same problem before, but had to restore Vista (IIRC, press F3 when booting the Shift) to enable them, then go ahead with Windows 7's installation again and all should run just fine.
Hope this helps and let us know how it goes!

I don't want to have to reinstall Vista all over, I have already had to reinstall Win7 just to get everything else to work. I'm worried because I don't even see the hardware listed in device manager. I thought that maybe I had to update the BIOS so that it could "see" the hardware, but it was working before with Vista so the hardware should be able to be seen because BIOS is before the OS so it shouldn't really matter what the OS is.
Really strange...

Have you activated them in HTC's Comm Manager?

Wifi Problem

My shift cannot view any wireless network. I tried different OS - windows 7, windows XP but nothing. Even after a restore to factory settings with Fn+F3 and windows Vista with all drivers right installed, the problem insists.
When I go to the "device manager" it shows that Marvell sd8686 driver is right installed and the green light of wireless is working. I tried everything , even taking out the battery - no good.
This is 100% not a wifi-router problem because any other PC is capable of detecting my wireless network.
Any help appreciated ! Thanks

apoparis said:
My shift cannot view any wireless network. I tried different OS - windows 7, windows XP but nothing. Even after a restore to factory settings with Fn+F3 and windows Vista with all drivers right installed, the problem insists.
When I go to the "device manager" it shows that Marvell sd8686 driver is right installed and the green light of wireless is working. I tried everything , even taking out the battery - no good.
This is 100% not a wifi-router problem because any other PC is capable of detecting my wireless network.
Any help appreciated ! Thanks
Click to expand...
Click to collapse
I fear the shift has a defectosity with the Wifi card. Mine has the same problem since last winter, and I couldn't find any way around. As sending it back will cost me an amazing 100$ thanks to HTC policy for north america, I just passed on this one and put my shift on retreat.
If anybody solves this without relying to sending it back, I'm all hears

Check your router settings
I had a similar problem where it would not detect my home wifi network. My router is capable of Wireless N, B, and G. N is no problem, but mixing B & G (the router can support both modes) creates issues. Try setting your router to B or G mode only, (and configure the shift to be the same - through the WiFi Driver settings), and hopefully that will work.

Thaihugo you were right. This is a hardware problem. I found a cheaper solution. A usb wifi adapter. Now I can detect and connect to all networks.