I don't know if there is someone always experiencing this but my connection, through modem, is always dropping under Vista in SnapVue it works correctly... Does anyone has this problem also?
Change your power mode to "high performance" in vista, reset snapvue and see how it goes from there.
I find that SnapVue causes most of the issues with 3G...if the problems persist I do a soft reset - everything is usually fine after that.
AI also have the weather update set to manual and the email too - if I leave them on auto they tend to interfere with the Vista side when I'm wanting it to work flawlessly.
I agree, make the WM side as inactive as you can, this improves the stability of 3G considerably.
aner said:
I agree, make the WM side as inactive as you can, this improves the stability of 3G considerably.
Click to expand...
Click to collapse
After testing all that was said here I found out that the best way to keep it stable was choose high perfomance in energy profile of VISTA.
Found also that what happens is not loosing 3G connection, in fact, what happens is that I ear a sound, equal to the one when you disconect a device from usb, and a couple of seconds after I ear that sound again, like if you connect something to the USB ports.
So what happens is like if VISTA lost the connection to the 3G modem hardware. I've tried to deactivate power management for USB, through device manager, but that doesn't change this behaviour, the best way I found was choose high perfomance in energy profile of VISTA.
Hi,
yes, that has been said a thousand of times in other threads.
It is like this:
3G + power adapter = all modes work.
3G + battery = high performance only works, but you can use the settings of "balanced"
S.
Modem on Vista Issue:
I now have 2 SIM cards and have setup 2 modem connections, one for AT&T and other for Fido(Canada).
Now, neither one of my modem connections will work with Vista side of Shift.
I have a stable Edge/GPRS connection on Fido where exchange/gmail/weather work, when I switch to Vista, no modem connection.
I have done the following:
have Shift connected to AC power/have power under high performance
have reset snapview a number of time
do not play with modem setting in Communication Manager in Vista
I cannot get the modem to work in Vista, in fact, I was in US 2 weeks ago and was able to get modem to work for 2 days (was able to make Skype voice call on HSDPA network) under Vista
I called HTC tech support, they have so many new people that know squat about the Shift, they claim they will call me back later tonight.
What am I doing wrong!!!!!!!
Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !
Edit/Delete Message
Update
Hi,
I think I have found the problem.
I liberated my Shift late on weekend.
In order to have Vista side to work, I need to attach to Vista via the USB tool.
Once I did that, it looks like I have my Fido connection.
I will test later today.
Dave3211
Related
Hi.
Anyone with same problem. I only have seen it on vista side. Working with 3g conectivity. One minute is connected with tray icon showing globe. Then 30 isnt connected with tray icon showing computers with red cross. Then again connected 3 minutes. It seems a problem between vista side and internet sharing service from snapvue. I ve seen this issue in other spanish shift. Maybe a spanish version problem? any idea?
Thanks
Not much help I know but see my thread titled 'continued vista connection problems'. Have you been using internet sharing to gain access to WM 6.0? i noticed Activesync was always starting on the snapvue side which I think is linked to the constant disconnections.
A full restore from the restore partition solved my problem and I now get a steady 3g connection.
Thanks for your response. Not alone now. Format is a solution but we should know the origin of this problem. Obviosly is related with the way connects to 3g, this is, using Internet Shared connection with snapvue...but...why suddenly activesync (client or server part) tries to connect the other side and breaks the internet shared connection? any idea?Did you install sp1? is your shift language english or other one? ( I am trying to discard sources of the problem).
pd. While I write these lines on winmo side I can listen vista side sounds (connect/disconnect each minute...)
Hi,
I did some changes and It seems (by now) the problem is solved. I ve playing with continous 3g connections. This is what I did (I dont know which one did the trick).
1) Disable activesync usb connections for both sides( I did it for vista side days ago but know I did too in snapvue size.
2) Sevice Sync bluetooth Server stopped and set manually.
3) Reset both sides
Now I ve a stable 3g connection....
Daniel
Glad you got it working. What do you do to disable Activesync on the Snapvue side?
I only noticed this problem after installing SP1 but I was working mostly with WIFI so cannot be sure there is a link.
gavmiller said:
Daniel
Glad you got it working. What do you do to disable Activesync on the Snapvue side?
I only noticed this problem after installing SP1 but I was working mostly with WIFI so cannot be sure there is a link.
Click to expand...
Click to collapse
Hi.
The problem is solved, now for sure. Open Activesync in winmo,then menu/connections and uncheck "use usb ...". I removed too the partership between both sides althought It isnt important, I think...
Thanks Daniel. Good to know incase it happens again.
Today I am having the same issue...mmm, I dont know what else I can do. I will post the events I can see in the event's viewer....
danielherrero said:
Today I am having the same issue...mmm, I dont know what else I can do. I will post the events I can see in the event's viewer....
Click to expand...
Click to collapse
Hi Daniel - are you still having these problmes?
Hi. I didnt have that issue anymore. I removed the partership whith the device on vista side. I remove "Usb connection option" on activesync in both sides. I uninstalled "Remove NDIS Share connection" (Device Manager) on vista side and rebooted. Then on restart vista recognized again the device(Remove NDIS Shared connection) after some minutes(5-10 min) and then all worked correctly. I think the last step did the trick. But I am not free of problems. Like I told before when I resume the device and It was hibernated/suspended for a long time (several hours) the 20% of times It cant connect 3g and even I cant restart vista but keeping pressed the power button. So, by now, If my device is going to stay suspended for a long time (night) then I turn it off......
pd. When I need connect vista and snapvue I turn the phone off. I enable usb connection in both sides and use usbtools. After using the connection I undo these steps and all works correctly by now (last 3 weeks).
Ensure too that Vista hasnt setup a new Windows CE device on Device Manager. To check it open Device Manager, then "See devices by connection" and check each usb connection. If you see any Windows CE device disable it. I think both Remove NDIS Shared connection and a Windows CE Device was fighting for the same usb connection (In my case)
danielherrero said:
Hi. I didnt have that issue anymore. I removed the partership whith the device on vista side. I remove "Usb connection option" on activesync in both sides. I uninstalled "Remove NDIS Share connection" (Device Manager) on vista side and rebooted. Then on restart vista recognized again the device(Remove NDIS Shared connection) after some minutes(5-10 min) and then all worked correctly. I think the last step did the trick. But I am not free of problems. Like I told before when I resume the device and It was hibernated/suspended for a long time (several hours) the 20% of times It cant connect 3g and even I cant restart vista but keeping pressed the power button. So, by now, If my device is going to stay suspended for a long time (night) then I turn it off......
pd. When I need connect vista and snapvue I turn the phone off. I enable usb connection in both sides and use usbtools. After using the connection I undo these steps and all works correctly by now (last 3 weeks).
Ensure too that Vista hasnt setup a new Windows CE device on Device Manager. To check it open Device Manager, then "See devices by connection" and check each usb connection. If you see any Windows CE device disable it. I think both Remove NDIS Shared connection and a Windows CE Device was fighting for the same usb connection (In my case)
Click to expand...
Click to collapse
OK, the only bit I hadnt tried was the uninstall of the NDIS in device manager. I'll give it a go and see what happens. Thanks again for this reply!
Thanks Daniel for your detailed description on this problem, which I also have. Interesting thing is that for me it only occurs when I am on the move with my Shift. No problems when my Shift remains on my desk (like others described in this thread: http://forum.xda-developers.com/showthread.php?t=381220&page=2 )
On your described solution: I removed the Vista/Snapvue partnership and the usb connection on both sides. But I am not able to do the next step: "Remove NDIS Share connection" in device manager, because it's not there (see attached screenshot). Does this mean it was never there, so I do not have to uninstall it? Or is there a different way to find it?
Hi.
Reset Vista to ensure It boots correctly. Then wait to be 3g connected. Once you are connected the device "Remote NDIS shared connection" should be there under network cards. Then uninstall it and reset again. Once booted you have to wait several minutes until vista detects it again and installs drivers.....
pd. And try to contact HTC. Maybe (only maybe) if HTC is reported with same problem from many people they releases a fix.....
Hi there,
That did not help at all!
Waste of time.
But thanks for the hint.
What DID help for me was closing WMDC through taskmanager.
When you just exit WMDC, task manager still shows that it is running there in the background and apperantly scanning your ports for mobile devices ore something.
I stopped it from running and have a stable connection now.
(replying from train right now)
greetz,
Pfeffa-rah
Pfeffa-rah said:
Hi there,
That did not help at all!
Waste of time.
But thanks for the hint.
What DID help for me was closing WMDC through taskmanager.
When you just exit WMDC, task manager still shows that it is running there in the background and apperantly scanning your ports for mobile devices ore something.
I stopped it from running and have a stable connection now.
(replying from train right now)
greetz,
Pfeffa-rah
Click to expand...
Click to collapse
Hi
Do you have to do this each time you start vista?
Cheers
firedup said:
Hi
Do you have to do this each time you start vista?
Cheers
Click to expand...
Click to collapse
I think you only have to do it after you used WMDC. On my shift it doesnot start at boot (not anymore...) If I want to sync shift or my kaiser, I need to startup WMDC manualy.
grtz,
Pfeffa-rah
My experiences so far.
Is it possible that it is the energy plan that is responsible for the loss of connection. I installed SP1, no problems it seemed. Today I wanted to use the 3G connection with the battery (balanced energy plan). And then it started to disconnect and to connect in small intervals. I did the routine Daniel described: uninstalled NDIS driver. Reinstalled it but connectivity problems remained.
Is it something to do with the battery powered system?
Because, as soon as stop using the battery, plugging in the power adapter again everything seems to be okay. I am not sure about it, but I think, when I use the max power option with the battery the connection stays and fails when I use the balanced energy plan.
So can it be that something in the energy plan is responsible for the loss of the connection?
Experts, does that make any sense?
I will give it some more tries.
S.
I had the High Performance powerplan on all the time......
had it to
Hi
This is a problem when sp1 is installed and you are using 3g in vista being in balanced or power save power plan. it has nothing to do with activesync and usb ports (i have never had a connection)
i called htc yesterday, they clamed they had never heard about it before, so please as many as possible call htc and tell them then maybe just maybe they would release a fix
in rhe meantime i uninstalled sp1 and everything works
In my case the solution is quite clear.
3G works in Balanced mode and in High Performance when power is plugged in. I am not so sure if it works in “Power Save” even when on power.
3G does not work when either on “Balanced” or “Power Save” when using the battery. Battery works in “High Performance” even when all the options are set like they are in “Balanced” mode.
This I found somewhere else in the forum. It is from Daniel and I guess he says the same, more of less.
Well. I ve been doing many tests and changes and I thing the sd, suspend crashes and 3g closed connections are gone.
I use equilibrated energy plan but I hadn’t any issue when ac connected so I ve modified this plan to make equivalent the behavior when not ac connected, but not success. The problems are still there. Its incredible because the configuration for ac connected/disconnected is the same I ve modified all the parameters (usb, expressPCI, , etc)
So I ve set High performance plan and I ve modified it a little bit, only screen brightness when no ac connected and now all works correctly. I start the system (no ac connected). Then I suspend / wake, hibernate/resume the system several times being ac no connected and the problems are gone. 3g connection is very stable. No crashes from standby to hibernate state. No sd missing problem. So by now I will keep in this "High Performance" modified state
pd. So It seems that a plan is compounded by customizable parameters by the user and hidden parameters)
Now, those who have not installed SP1. Is this really no issue for you? Or have you always been on power or always used “High Performance”?
Well, even when I plug in my external battery and the green light indicates that the machine has been plugged to power, even then it only works in “high performance” and not in the two other modes.
Very strange!
S.
Hi ppl,
I have one Htc Shift and installed all Updates, windows, office, all last updates, Vista SP1,…, I also have one problem, when I have modem connected the hardware(modem in vista) disable and enable automatic and lost Internet, after 10s Internet again good, after 2 or 3m disable hardware and Internet lost… You have this problem? Solutions?
I wait your help
Regards,
Xavier Soares
Hello Xavier,
Just wondering if you WiFi is active. If so, could you check if you don't have a known WiFi AP in the near proximity? (Then the Shift may try to connect to it, getting limited connectivity, disabling the connection with Modem part... But going back to GSM/UMTS again, etc...
Just an idea among other possibilities...
How steady is your connection on the Snapvue side?
No friend, I also have the modem connect, the wifi and BT off!
Hi,
maybe it is this: You do not lose the connection when you use it with the power adapter, right? You lose the connection, using the battery, right?
If that is the case, this is the solution:
3G + power adapter = all modes work.
3G + battery = high performance only works, but you can use the settings of "balanced"
S.
Friend Settembrini yes, I use with battery in "balanced" mode! I go see the option Balanced...
Now I already the Option USB selective suspend setting to disable! Is this?
Regards
Hi Xavier,
so the solution is simple look at the formula I gave.
If you use the power adapter all energy modes work with 3G.
But! When you use the Battery you must change to high performance. When you use high performance you can change all the options like you have them in balanced mode that doesn't matter. Battery = high performance and 3 G works.
So it is like this:
3G + power adapter = all energy modes work.
3G + battery = high performance only works, but you can use the settings of "balanced"
S.
Don't know i I understand your problem correct, but I had a problem after upgrading to SP1, after that, the Vista side lost it's modem connection often. It had nothing to do with power connections, it was unstable both on battery and adapter. I have not reinstalled and NOT upgraded to SP1 and now the modem works as intended!
Hi,
this is not a new problem it was discussed before in this forum a long time ago. And believe me, what I have written above was the problem for many who bought the gadget months ago.
If you have a look around in the forum you can find lots of information about this and the solution is the one I pointed out.
Basta!
S.
xavier_soares said:
Friend Settembrini yes, I use with battery in "balanced" mode! I go see the option Balanced...
Now I already the Option USB selective suspend setting to disable! Is this?
Regards
Click to expand...
Click to collapse
Xavier:
I had the same problem. And Settembrini solution worked for me. Try to choose high perfomance, in energy settings, and 3G connection will be active all the time.
If you need further assistance PM me we can talk in Portuguese...
Getting old...
Thanks. I completely forgot that issue and the solution proposed, in the Forum. Shame on me, really, I had the very same problem solved, thanks to your posts!
Now I test in mine and is very good
Regards,
Xavier Soares
Not here,
I lose the modem connection quite regularly, but admittedly while travelling, may be caused bij entering elevators and the like. Turning off and then on again of the modem solves it.
3G Modem
Hi
Thank You for this post.
I am traveling and now can use Vista with 3G.
Why do you have to use high performance setting?
Seems if you are on the move, you need to conserve battery!
Thoughts
Dave
Help
I now have 2 SIM cards and have setup 2 modem connections, one for AT&T and other for Fido(Canada).
Now, neither one of my modem connections will work with Vista side of Shift.
I have a stable Edge/GPRS connection on Fido where exchange/gmail/weather work, when I switch to Vista, no modem connection.
I have done the following:
have Shift connected to AC power/have power under high performance
have reset snapview a number of time
do not play with modem setting in Communication Manager in Vista
I cannot get the modem to work in Vista, in fact, I was in US 2 weeks ago and was able to get modem to work for 2 days (was able to make Skype voice call on HSDPA network) under Vista
I called HTC tech support, they have so many new people that know squat about the Shift, they claim they will call me back later tonight.
What am I doing wrong!!!!!!!
Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Update
I have some updated and interesting info plus my issue is still not resolved.
In the modem connection settings, after I deleted one of the modem settings, the AT&T medianet setting, the Fido (Canada) connection worked once.
I have still tried all the suggestions listed in the 3 or 4 posts for issues with 3G, after Vista hibernated, the modem connection in vista would not work.
I have confirmed with the carrier, they do not block tethering with the plan I am on and their are no special settings
HELP, any other suggestions!!!
Dave
Hello guies! PLS help!!!! I have a problem with internet conn. on vista side on my shift. it presents on snapview and works normally. but on vista side dispate of presense of 3g in connection centre, no internet connection is appear. I made hard reset of vista by f3 in boot regime hard reset of snapview but no results. Tell me pls what's wrong. how can i correct this
3G Connection Issues
I am not an expert, however, now feel like one after my experience with Shift.
Have you liberated Shift? If yes, you need to attach using USB Tool and connect via Internet Sharing
Are you using multiple SIM Cards, if yes, I found having 1 connection seem to work best
In the other posts, make sure you use high performance on battery settings with using battery
dave3211
Patience... patience...
Sometimes it's REALLY GOOD to wait a minute or 3 before one must conclude that stiff ain't working...
If all goes well, I must wait some 90 seconds after booting Vista, to get 3G network passed from WinMo to Vista.
I NEVER run the USB TOOL ever !! I do get internet from WinMo just like that. Even the liberated version does it by itself....
When in Vista: Open Control Center (button on top right of front face)
Tap on MODEM icon
After a few seconds or so you should see in top right of control cent window that you have connection to H/3G/E etc etc - one of those at least and the modem will now say ON and be annotated with the carriers name
HTH
Ok, so I've had issues with vista and pam before, but I have a new one, that I can't find anything about on google, on here, or anywhere else so far. I have a laptop with vista 64 home premium that I can PAM with mogul's ICS using my phone or my wife's (both are on the unlimited PAM plan.) My wife's laptop runs vista 32 home premium, and both of our phones have an identical issue when trying to tether with it, meaning its not an issue with the phones. When connecting to PAM on her laptop, 7/10 time, it will go through the steps, and when the vista networking gets done with identifying, pulling an IP from the phone ICS, and checking for connectivity (which vista does by pinging a server by domain name to determine that the DNS is working in addition to the network being open) it will be up for a split second, then disconnect. Sometimes it will disconnect after Identifying, but before making the connectivity check. The rest of the time, it connects and works fine. We have tested other cables, and recently I tested it under safe mode with networking, and made my first progress.
Under Safe mode with networking, it will connect perfectly every time. The hard part now, is I do not know what program or device conflict could be causing it to disconnect immediately after completing connection. Has anyone had this issue and found any other programs or hardware to interfere?
I haven't had this proble in specific but I did have a problem with using ICS in vista to let my PS3 go online via my laptop using the mogule as my internet connection, in one instant it actually gave me the blue screen of death. I have to say that with Ubuntu and Vista the best way to use the phone as modem is to run ICS (on the phone) and hit connect (I'm speaking about the usb method) the phone will say check cable or something and then hook the cable up. This way has eliminated the quick disconnect witch i experience in Ubuntu a few times.
Hope this help
Hi,
Was wondering if anyone else has had issues with 3g and wifi on the shift x9501 ?
The 3g problem is that the Windows side gets disabled, and I have to manually enable it from "Control Panel\Network and Internet\Network Connections"
Other times it just shows as no internet available.
Basically the workaround fix for this is to launch the Shift Control Center, disable 3G and then enable it again. Sometimes it fixes the issue, other times it will work for another 5 minutes before disconnecting again.
I have tried multiple WinMo roms and am running on Windows 7. I have re-installed Win7 a few times, installed all the latest drivers available, etc.
I tried to restore the Vista image but was not able to fully. I will install a partitioning tool to make the drive visible and see if I can manually recover the image file (another issue possibly caused by Ubuntu and Grub, months ago)
The 3G and WiFi issues are all intermittent but happen on a daily basis during normal usage. Wifi and 3G just cut out after a few minutes to maybe 1-2 hours of usage (at the very most).
Any suggestions for this? Do others have issues with 3G or WiFi?
nonsence said:
Hi,
Was wondering if anyone else has had issues with 3g and wifi on the shift x9501 ?
The 3g problem is that the Windows side gets disabled, and I have to manually enable it from "Control Panel\Network and Internet\Network Connections"
Click to expand...
Click to collapse
Nearly the same to me- Win7 and WM are connected via USB, and as soon as i enable Modem they get disconnected, so i can't acces 3G/Internet from Win7. Am sure it's a little silly point, but which?