Database Users

Frequent 3g connectivity on/off on vista side

Hi.
Anyone with same problem. I only have seen it on vista side. Working with 3g conectivity. One minute is connected with tray icon showing globe. Then 30 isnt connected with tray icon showing computers with red cross. Then again connected 3 minutes. It seems a problem between vista side and internet sharing service from snapvue. I ve seen this issue in other spanish shift. Maybe a spanish version problem? any idea?
Thanks

Not much help I know but see my thread titled 'continued vista connection problems'. Have you been using internet sharing to gain access to WM 6.0? i noticed Activesync was always starting on the snapvue side which I think is linked to the constant disconnections.
A full restore from the restore partition solved my problem and I now get a steady 3g connection.

Thanks for your response. Not alone now. Format is a solution but we should know the origin of this problem. Obviosly is related with the way connects to 3g, this is, using Internet Shared connection with snapvue...but...why suddenly activesync (client or server part) tries to connect the other side and breaks the internet shared connection? any idea?Did you install sp1? is your shift language english or other one? ( I am trying to discard sources of the problem).
pd. While I write these lines on winmo side I can listen vista side sounds (connect/disconnect each minute...)

Hi,
I did some changes and It seems (by now) the problem is solved. I ve playing with continous 3g connections. This is what I did (I dont know which one did the trick).
1) Disable activesync usb connections for both sides( I did it for vista side days ago but know I did too in snapvue size.
2) Sevice Sync bluetooth Server stopped and set manually.
3) Reset both sides
Now I ve a stable 3g connection....

Daniel
Glad you got it working. What do you do to disable Activesync on the Snapvue side?
I only noticed this problem after installing SP1 but I was working mostly with WIFI so cannot be sure there is a link.

gavmiller said:
Daniel
Glad you got it working. What do you do to disable Activesync on the Snapvue side?
I only noticed this problem after installing SP1 but I was working mostly with WIFI so cannot be sure there is a link.
Click to expand...
Click to collapse
Hi.
The problem is solved, now for sure. Open Activesync in winmo,then menu/connections and uncheck "use usb ...". I removed too the partership between both sides althought It isnt important, I think...

Thanks Daniel. Good to know incase it happens again.

Today I am having the same issue...mmm, I dont know what else I can do. I will post the events I can see in the event's viewer....

danielherrero said:
Today I am having the same issue...mmm, I dont know what else I can do. I will post the events I can see in the event's viewer....
Click to expand...
Click to collapse
Hi Daniel - are you still having these problmes?

Hi. I didnt have that issue anymore. I removed the partership whith the device on vista side. I remove "Usb connection option" on activesync in both sides. I uninstalled "Remove NDIS Share connection" (Device Manager) on vista side and rebooted. Then on restart vista recognized again the device(Remove NDIS Shared connection) after some minutes(5-10 min) and then all worked correctly. I think the last step did the trick. But I am not free of problems. Like I told before when I resume the device and It was hibernated/suspended for a long time (several hours) the 20% of times It cant connect 3g and even I cant restart vista but keeping pressed the power button. So, by now, If my device is going to stay suspended for a long time (night) then I turn it off......
pd. When I need connect vista and snapvue I turn the phone off. I enable usb connection in both sides and use usbtools. After using the connection I undo these steps and all works correctly by now (last 3 weeks).
Ensure too that Vista hasnt setup a new Windows CE device on Device Manager. To check it open Device Manager, then "See devices by connection" and check each usb connection. If you see any Windows CE device disable it. I think both Remove NDIS Shared connection and a Windows CE Device was fighting for the same usb connection (In my case)

danielherrero said:
Hi. I didnt have that issue anymore. I removed the partership whith the device on vista side. I remove "Usb connection option" on activesync in both sides. I uninstalled "Remove NDIS Share connection" (Device Manager) on vista side and rebooted. Then on restart vista recognized again the device(Remove NDIS Shared connection) after some minutes(5-10 min) and then all worked correctly. I think the last step did the trick. But I am not free of problems. Like I told before when I resume the device and It was hibernated/suspended for a long time (several hours) the 20% of times It cant connect 3g and even I cant restart vista but keeping pressed the power button. So, by now, If my device is going to stay suspended for a long time (night) then I turn it off......
pd. When I need connect vista and snapvue I turn the phone off. I enable usb connection in both sides and use usbtools. After using the connection I undo these steps and all works correctly by now (last 3 weeks).
Ensure too that Vista hasnt setup a new Windows CE device on Device Manager. To check it open Device Manager, then "See devices by connection" and check each usb connection. If you see any Windows CE device disable it. I think both Remove NDIS Shared connection and a Windows CE Device was fighting for the same usb connection (In my case)
Click to expand...
Click to collapse
OK, the only bit I hadnt tried was the uninstall of the NDIS in device manager. I'll give it a go and see what happens. Thanks again for this reply!

Thanks Daniel for your detailed description on this problem, which I also have. Interesting thing is that for me it only occurs when I am on the move with my Shift. No problems when my Shift remains on my desk (like others described in this thread: http://forum.xda-developers.com/showthread.php?t=381220&page=2 )
On your described solution: I removed the Vista/Snapvue partnership and the usb connection on both sides. But I am not able to do the next step: "Remove NDIS Share connection" in device manager, because it's not there (see attached screenshot). Does this mean it was never there, so I do not have to uninstall it? Or is there a different way to find it?

Hi.
Reset Vista to ensure It boots correctly. Then wait to be 3g connected. Once you are connected the device "Remote NDIS shared connection" should be there under network cards. Then uninstall it and reset again. Once booted you have to wait several minutes until vista detects it again and installs drivers.....
pd. And try to contact HTC. Maybe (only maybe) if HTC is reported with same problem from many people they releases a fix.....

Hi there,
That did not help at all!
Waste of time.
But thanks for the hint.
What DID help for me was closing WMDC through taskmanager.
When you just exit WMDC, task manager still shows that it is running there in the background and apperantly scanning your ports for mobile devices ore something.
I stopped it from running and have a stable connection now.
(replying from train right now)
greetz,
Pfeffa-rah

Pfeffa-rah said:
Hi there,
That did not help at all!
Waste of time.
But thanks for the hint.
What DID help for me was closing WMDC through taskmanager.
When you just exit WMDC, task manager still shows that it is running there in the background and apperantly scanning your ports for mobile devices ore something.
I stopped it from running and have a stable connection now.
(replying from train right now)
greetz,
Pfeffa-rah
Click to expand...
Click to collapse
Hi
Do you have to do this each time you start vista?
Cheers

firedup said:
Hi
Do you have to do this each time you start vista?
Cheers
Click to expand...
Click to collapse
I think you only have to do it after you used WMDC. On my shift it doesnot start at boot (not anymore...) If I want to sync shift or my kaiser, I need to startup WMDC manualy.
grtz,
Pfeffa-rah

My experiences so far.
Is it possible that it is the energy plan that is responsible for the loss of connection. I installed SP1, no problems it seemed. Today I wanted to use the 3G connection with the battery (balanced energy plan). And then it started to disconnect and to connect in small intervals. I did the routine Daniel described: uninstalled NDIS driver. Reinstalled it but connectivity problems remained.
Is it something to do with the battery powered system?
Because, as soon as stop using the battery, plugging in the power adapter again everything seems to be okay. I am not sure about it, but I think, when I use the max power option with the battery the connection stays and fails when I use the balanced energy plan.
So can it be that something in the energy plan is responsible for the loss of the connection?
Experts, does that make any sense?
I will give it some more tries.
S.

I had the High Performance powerplan on all the time......

had it to
Hi
This is a problem when sp1 is installed and you are using 3g in vista being in balanced or power save power plan. it has nothing to do with activesync and usb ports (i have never had a connection)
i called htc yesterday, they clamed they had never heard about it before, so please as many as possible call htc and tell them then maybe just maybe they would release a fix
in rhe meantime i uninstalled sp1 and everything works

In my case the solution is quite clear.
3G works in Balanced mode and in High Performance when power is plugged in. I am not so sure if it works in “Power Save” even when on power.
3G does not work when either on “Balanced” or “Power Save” when using the battery. Battery works in “High Performance” even when all the options are set like they are in “Balanced” mode.
This I found somewhere else in the forum. It is from Daniel and I guess he says the same, more of less.
Well. I ve been doing many tests and changes and I thing the sd, suspend crashes and 3g closed connections are gone.
I use equilibrated energy plan but I hadn’t any issue when ac connected so I ve modified this plan to make equivalent the behavior when not ac connected, but not success. The problems are still there. Its incredible because the configuration for ac connected/disconnected is the same I ve modified all the parameters (usb, expressPCI, , etc)
So I ve set High performance plan and I ve modified it a little bit, only screen brightness when no ac connected and now all works correctly. I start the system (no ac connected). Then I suspend / wake, hibernate/resume the system several times being ac no connected and the problems are gone. 3g connection is very stable. No crashes from standby to hibernate state. No sd missing problem. So by now I will keep in this "High Performance" modified state
pd. So It seems that a plan is compounded by customizable parameters by the user and hidden parameters)
Now, those who have not installed SP1. Is this really no issue for you? Or have you always been on power or always used “High Performance”?
Well, even when I plug in my external battery and the green light indicates that the machine has been plugged to power, even then it only works in “high performance” and not in the two other modes.
Very strange!
S.

Vista won't connect to 3G

Ok so I've liberated SnapVUE on my new Shift and for the life of me i cannot figure out how to get the Vista side of things to work with EDGE/3g.
Win Mobile connects just fine.. syncs with outlook.. etc. And wifi works on the Vista side.. but no 3G.
Any help? Im using ATT and wap.cingular as my EDGE isp.

When the 3G in WM side in on, after switch on the Vista, you need to wait about 1 to 2 min to start up the 3G on Vista.

I had the same problem.
You have to go to the device manager and look under network-devices. There you must see a RSID mobile "something" device (this is your modem 3G) if you had turned it on in communication manager. I activated it and since then, I have a working Internet connection via 3G if I turn on the Modem in communication manager. Just try it.
If it's not working, uninstall this device and reboot. Vista should search and install the drivers correctly.
good luck

basti.hoehne said:
I had the same problem.
You have to go to the device manager and look under network-devices. There you must see a RSID mobile "something" device (this is your modem 3G) if you had turned it on in communication manager. I activated it and since then, I have a working Internet connection via 3G if I turn on the Modem in communication manager. Just try it.
If it's not working, uninstall this device and reboot. Vista should search and install the drivers correctly.
good luck
Click to expand...
Click to collapse
I don't have any such driver in vista's device manager. Not sure what to do!

Had same problem
i had same problem that on vista side wouldnt connect even thou the communications manager said connected..first i put it down to just poor signal..i did notice that there was no signal indicated on vista side in the comms manager..is yours the same ?
anyway finally get fed up with it so i contact htc..tried few things..didnt work..eventually they told me to hard reset vista saide (reload software by pressing F3 button when firing it up..did this now works perfect !!
i had to reload everything back onto vista but hey..it was nothing compared to finally getting it to work correctly

plasticplanet said:
i had same problem that on vista side wouldnt connect even thou the communications manager said connected..first i put it down to just poor signal..i did notice that there was no signal indicated on vista side in the comms manager..is yours the same ?
anyway finally get fed up with it so i contact htc..tried few things..didnt work..eventually they told me to hard reset vista saide (reload software by pressing F3 button when firing it up..did this now works perfect !!
i had to reload everything back onto vista but hey..it was nothing compared to finally getting it to work correctly
Click to expand...
Click to collapse
No, in the connection manager i have 2-3 bars on vista. Would only being on edge matter??
Im wary of resetting vista because i put several hours into software install and config.

Dont know what i did but its working now

i spoke with htc support over this
Sangheili said:
Dont know what i did but its working now
Click to expand...
Click to collapse
hello i spoke to htc report regarding this issue..basically they didnt know either..finally they said hard reset vista side..which i did..guess what it started working again..but then...
i reloaded all my software again and guess what it stopped working again..took me about 5 minutes to work out...i was using zonealarm on my shift..i uninstalled it and guess what..connection worked again
so im guessing you have similar antispy/virus software which is cuasing the same problem
worth a look..hope this helps

Sangheili said:
Dont know what i did but its working now
Click to expand...
Click to collapse
In my case, I switched the connection from My ISP to Media Net (isp.cingular to wap.cingular) and disabled the ATT Proxy.

3G connection always going down

I don't know if there is someone always experiencing this but my connection, through modem, is always dropping under Vista in SnapVue it works correctly... Does anyone has this problem also?

Change your power mode to "high performance" in vista, reset snapvue and see how it goes from there.

I find that SnapVue causes most of the issues with 3G...if the problems persist I do a soft reset - everything is usually fine after that.
AI also have the weather update set to manual and the email too - if I leave them on auto they tend to interfere with the Vista side when I'm wanting it to work flawlessly.

I agree, make the WM side as inactive as you can, this improves the stability of 3G considerably.

aner said:
I agree, make the WM side as inactive as you can, this improves the stability of 3G considerably.
Click to expand...
Click to collapse
After testing all that was said here I found out that the best way to keep it stable was choose high perfomance in energy profile of VISTA.
Found also that what happens is not loosing 3G connection, in fact, what happens is that I ear a sound, equal to the one when you disconect a device from usb, and a couple of seconds after I ear that sound again, like if you connect something to the USB ports.
So what happens is like if VISTA lost the connection to the 3G modem hardware. I've tried to deactivate power management for USB, through device manager, but that doesn't change this behaviour, the best way I found was choose high perfomance in energy profile of VISTA.

Hi,
yes, that has been said a thousand of times in other threads.
It is like this:
3G + power adapter = all modes work.
3G + battery = high performance only works, but you can use the settings of "balanced"
S.

Modem on Vista Issue:
I now have 2 SIM cards and have setup 2 modem connections, one for AT&T and other for Fido(Canada).
Now, neither one of my modem connections will work with Vista side of Shift.
I have a stable Edge/GPRS connection on Fido where exchange/gmail/weather work, when I switch to Vista, no modem connection.
I have done the following:
have Shift connected to AC power/have power under high performance
have reset snapview a number of time
do not play with modem setting in Communication Manager in Vista
I cannot get the modem to work in Vista, in fact, I was in US 2 weeks ago and was able to get modem to work for 2 days (was able to make Skype voice call on HSDPA network) under Vista
I called HTC tech support, they have so many new people that know squat about the Shift, they claim they will call me back later tonight.
What am I doing wrong!!!!!!!
Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !
Edit/Delete Message

Update
Hi,
I think I have found the problem.
I liberated my Shift late on weekend.
In order to have Vista side to work, I need to attach to Vista via the USB tool.
Once I did that, it looks like I have my Fido connection.
I will test later today.
Dave3211

How to use Wifi in Liberated Snapview

This is one of the oldest tricks in windows mobile history I used this since I had my himalaya on 04.
Steps:
1. Liberate Snapview
2. Connect vista to wireless
3. Attach snapview to vista
4. Open WMDC and Click Mobile device settings
5. In the "This computer is connected to:" field set it to internet then ok!
You should now be able to use wifi while in snapview but it will drain heaps of battery as compared to running snapview alone. It would definitely be better to have bt, wifi, and sd running on snap view rather than having to open vista.

Sorry that if you had Vista turn on, what the point to use the Windows Mobiles?
My WM6 is responding much slower compare to the Vista when access the internet.

the point is when there is wifi and you just want to trip using wm then do this.

Can't say I can see the point of this either. If I've got boot Vista to use WiFi, I might as well use Vista for internet access. Currently, I use WM as a low power browsing solution and as a Citrix client, and it works very well for me. If we can get SD card, I'd use it for a whole lot more, but things have gone quiet on this front. Personally, I think we'll see GPS shortly, but I don't think that the SD/WiFi/BT are physically connected to the WM part of the machine so will never be a native option - I'd love to be wrong on this though.
Just my opinion of course, and other peoples mileage may vary considerably!
Regards,
Dave

My guess is that it is conencted, but in such a way it doesn't answer to the WM side until something is done for that. By default, It's probably hooked by vista, even when vista is turned off.

SIM CARD Guidance

I am having a situation that is driving me nuts.
My access to the Internet on Win Mob works great via my SIM Card connection, however on my Vista side the system sees the SIM card and the Operator, but states local only. The vista network pipeline view shows a red X on the internet pipe.
How can I make the Vista side make the SIM connect to the internet??, if a switch to Win Mo its connecting with no problem!.
Just in case the WiFi works with no problems on the Vista side

check
1 - check the IP v4 settings on your adapter in Vista, is it on DHCP ? It must be when you try to connect to the Telco's GPRS network
2 - check to see if NIC/Network adapter is turned on at all.
3 - Check to see if your MODEM is active in Vista, via the top left button on your shift
4 - Did you install any liberation software ? I had to "connect to vista" once, after reinstallation, afterwards, Vista connects automatically to WinMo/SnapVue for internet.
5 - Has it EVER worked for you, or not ?
6 - Be patient, reboot, wait for 3 minutes to let vista connect and find the modem in WinMo/SnapVue.
7 - When resuming from hibernation, or sleep, it might not work. Check the forum
8 - Set your powerplan to max performace, see if that helps It does for other people

Guidance
Thanks Lucid, see comments
1 - check the IP v4 settings on your adapter in Vista, is it on DHCP ? It must be when you try to connect to the Telco's GPRS network.
CHECKED-YES it was even when it states Local Only
2 - check to see if NIC/Network adapter is turned on at all.
I am not sure what is the Network Adapter?. Were do I see this.
3 - Check to see if your MODEM is active in Vista, via the top left button on your shift
When I go to comm manger it states ON and ATT
4 - Did you install any liberation software ? I had to "connect to vista" once, after reinstallation, afterwards, Vista connects automatically to WinMo/SnapVue for internet.
I did Liberate and one time used the USB tool. If that was the case should I reset Snap Vue???
5 - Has it EVER worked for you, or not ?
Yes
6 - Be patient, reboot, wait for 3 minutes to let vista connect and find the modem in WinMo/SnapVue.
I have left it for an hour. the Win Mo connects in quickly , but nothing ever happens in Vista
Thanks again for your comments

Guidance
Lucid, one last question.
I have the USB Tool operational and I have Win Mo and Vista connected via the connection manager.
Vista states now disconnected?
Is this the normal condition?
Win Mo is still connected

SIM Card Sucess UPDATE
So here is what I found to be able to resolve my dead Vista connection issue:
1) I check the items Lucid mentioned (IP v$ set to DHCP/ NIC adapter/Liberate), including connecting using USB tool.
2) Went into my connections and verified that all of the connection drop down menu windows had the Wireless Operator System selected
3) Went into Active Sync/Menu/Connection and discovered that connection to USB was checked. I unchecked.
4) Reboot machine and left alone for 5 minutes.
5) Win Mo was going back and forth on connection, until it got stable . One minute after that Vista connected and has remained On.
I will monitor after I go into sleep and come out