htc shift 3g connection disconnects - Shift General

Hi,
Was wondering if anyone else has had issues with 3g and wifi on the shift x9501 ?
The 3g problem is that the Windows side gets disabled, and I have to manually enable it from "Control Panel\Network and Internet\Network Connections"
Other times it just shows as no internet available.
Basically the workaround fix for this is to launch the Shift Control Center, disable 3G and then enable it again. Sometimes it fixes the issue, other times it will work for another 5 minutes before disconnecting again.
I have tried multiple WinMo roms and am running on Windows 7. I have re-installed Win7 a few times, installed all the latest drivers available, etc.
I tried to restore the Vista image but was not able to fully. I will install a partitioning tool to make the drive visible and see if I can manually recover the image file (another issue possibly caused by Ubuntu and Grub, months ago)
The 3G and WiFi issues are all intermittent but happen on a daily basis during normal usage. Wifi and 3G just cut out after a few minutes to maybe 1-2 hours of usage (at the very most).
Any suggestions for this? Do others have issues with 3G or WiFi?

nonsence said:
Hi,
Was wondering if anyone else has had issues with 3g and wifi on the shift x9501 ?
The 3g problem is that the Windows side gets disabled, and I have to manually enable it from "Control Panel\Network and Internet\Network Connections"
Click to expand...
Click to collapse
Nearly the same to me- Win7 and WM are connected via USB, and as soon as i enable Modem they get disconnected, so i can't acces 3G/Internet from Win7. Am sure it's a little silly point, but which?

Related

Continued Vista connection problems.

Hey guys.
Been following the instructions for WiMo 6 and all working
I am however experiencing connection issues in Vista. Basically I boot up and after maybe a minute i get the 'connection' beep and the network adapter icon shows internet connectivity. This will then cycle in and out approximately every minute, the connection beep followed by the red cross on the icon followed by reconnection.
I've noticed in WiMo that Activesync keeps starting even after I kill it in task manager.
Any thoughts anyone? Running on Vodafone Sim and also T-mobile.
On a non related note i am also experiencing the loss of SD Card after hibernate standby that others are. 4 Gb Sandisk SDHC.
Same here. Any idea? I ve trying to disabe activesync usb connections.....but no success
I used to have the same problem. It could be caused by the use of the SD card. I have also uninistalled from device manager the NDIS connection. And restarted.
Many regards.
Try this. I worked for me. I hadnt more disconnections since I did it
Hi,
I did some changes and It seems (by now) the problem is solved. I ve playing with continous 3g connections. This is what I did (I dont know which one did the trick).
1) Disable activesync usb connections for both sides( I did it for vista side days ago but know I did too in snapvue size.
2) Sevice Sync bluetooth Server stopped and set manually.
3) Reset both sides
Now I ve a stable 3g connection....
Edit/Delete Message
Click to expand...
Click to collapse

Frequent 3g connectivity on/off on vista side

Hi.
Anyone with same problem. I only have seen it on vista side. Working with 3g conectivity. One minute is connected with tray icon showing globe. Then 30 isnt connected with tray icon showing computers with red cross. Then again connected 3 minutes. It seems a problem between vista side and internet sharing service from snapvue. I ve seen this issue in other spanish shift. Maybe a spanish version problem? any idea?
Thanks
Not much help I know but see my thread titled 'continued vista connection problems'. Have you been using internet sharing to gain access to WM 6.0? i noticed Activesync was always starting on the snapvue side which I think is linked to the constant disconnections.
A full restore from the restore partition solved my problem and I now get a steady 3g connection.
Thanks for your response. Not alone now. Format is a solution but we should know the origin of this problem. Obviosly is related with the way connects to 3g, this is, using Internet Shared connection with snapvue...but...why suddenly activesync (client or server part) tries to connect the other side and breaks the internet shared connection? any idea?Did you install sp1? is your shift language english or other one? ( I am trying to discard sources of the problem).
pd. While I write these lines on winmo side I can listen vista side sounds (connect/disconnect each minute...)
Hi,
I did some changes and It seems (by now) the problem is solved. I ve playing with continous 3g connections. This is what I did (I dont know which one did the trick).
1) Disable activesync usb connections for both sides( I did it for vista side days ago but know I did too in snapvue size.
2) Sevice Sync bluetooth Server stopped and set manually.
3) Reset both sides
Now I ve a stable 3g connection....
Daniel
Glad you got it working. What do you do to disable Activesync on the Snapvue side?
I only noticed this problem after installing SP1 but I was working mostly with WIFI so cannot be sure there is a link.
gavmiller said:
Daniel
Glad you got it working. What do you do to disable Activesync on the Snapvue side?
I only noticed this problem after installing SP1 but I was working mostly with WIFI so cannot be sure there is a link.
Click to expand...
Click to collapse
Hi.
The problem is solved, now for sure. Open Activesync in winmo,then menu/connections and uncheck "use usb ...". I removed too the partership between both sides althought It isnt important, I think...
Thanks Daniel. Good to know incase it happens again.
Today I am having the same issue...mmm, I dont know what else I can do. I will post the events I can see in the event's viewer....
danielherrero said:
Today I am having the same issue...mmm, I dont know what else I can do. I will post the events I can see in the event's viewer....
Click to expand...
Click to collapse
Hi Daniel - are you still having these problmes?
Hi. I didnt have that issue anymore. I removed the partership whith the device on vista side. I remove "Usb connection option" on activesync in both sides. I uninstalled "Remove NDIS Share connection" (Device Manager) on vista side and rebooted. Then on restart vista recognized again the device(Remove NDIS Shared connection) after some minutes(5-10 min) and then all worked correctly. I think the last step did the trick. But I am not free of problems. Like I told before when I resume the device and It was hibernated/suspended for a long time (several hours) the 20% of times It cant connect 3g and even I cant restart vista but keeping pressed the power button. So, by now, If my device is going to stay suspended for a long time (night) then I turn it off......
pd. When I need connect vista and snapvue I turn the phone off. I enable usb connection in both sides and use usbtools. After using the connection I undo these steps and all works correctly by now (last 3 weeks).
Ensure too that Vista hasnt setup a new Windows CE device on Device Manager. To check it open Device Manager, then "See devices by connection" and check each usb connection. If you see any Windows CE device disable it. I think both Remove NDIS Shared connection and a Windows CE Device was fighting for the same usb connection (In my case)
danielherrero said:
Hi. I didnt have that issue anymore. I removed the partership whith the device on vista side. I remove "Usb connection option" on activesync in both sides. I uninstalled "Remove NDIS Share connection" (Device Manager) on vista side and rebooted. Then on restart vista recognized again the device(Remove NDIS Shared connection) after some minutes(5-10 min) and then all worked correctly. I think the last step did the trick. But I am not free of problems. Like I told before when I resume the device and It was hibernated/suspended for a long time (several hours) the 20% of times It cant connect 3g and even I cant restart vista but keeping pressed the power button. So, by now, If my device is going to stay suspended for a long time (night) then I turn it off......
pd. When I need connect vista and snapvue I turn the phone off. I enable usb connection in both sides and use usbtools. After using the connection I undo these steps and all works correctly by now (last 3 weeks).
Ensure too that Vista hasnt setup a new Windows CE device on Device Manager. To check it open Device Manager, then "See devices by connection" and check each usb connection. If you see any Windows CE device disable it. I think both Remove NDIS Shared connection and a Windows CE Device was fighting for the same usb connection (In my case)
Click to expand...
Click to collapse
OK, the only bit I hadnt tried was the uninstall of the NDIS in device manager. I'll give it a go and see what happens. Thanks again for this reply!
Thanks Daniel for your detailed description on this problem, which I also have. Interesting thing is that for me it only occurs when I am on the move with my Shift. No problems when my Shift remains on my desk (like others described in this thread: http://forum.xda-developers.com/showthread.php?t=381220&page=2 )
On your described solution: I removed the Vista/Snapvue partnership and the usb connection on both sides. But I am not able to do the next step: "Remove NDIS Share connection" in device manager, because it's not there (see attached screenshot). Does this mean it was never there, so I do not have to uninstall it? Or is there a different way to find it?
Hi.
Reset Vista to ensure It boots correctly. Then wait to be 3g connected. Once you are connected the device "Remote NDIS shared connection" should be there under network cards. Then uninstall it and reset again. Once booted you have to wait several minutes until vista detects it again and installs drivers.....
pd. And try to contact HTC. Maybe (only maybe) if HTC is reported with same problem from many people they releases a fix.....
Hi there,
That did not help at all!
Waste of time.
But thanks for the hint.
What DID help for me was closing WMDC through taskmanager.
When you just exit WMDC, task manager still shows that it is running there in the background and apperantly scanning your ports for mobile devices ore something.
I stopped it from running and have a stable connection now.
(replying from train right now)
greetz,
Pfeffa-rah
Pfeffa-rah said:
Hi there,
That did not help at all!
Waste of time.
But thanks for the hint.
What DID help for me was closing WMDC through taskmanager.
When you just exit WMDC, task manager still shows that it is running there in the background and apperantly scanning your ports for mobile devices ore something.
I stopped it from running and have a stable connection now.
(replying from train right now)
greetz,
Pfeffa-rah
Click to expand...
Click to collapse
Hi
Do you have to do this each time you start vista?
Cheers
firedup said:
Hi
Do you have to do this each time you start vista?
Cheers
Click to expand...
Click to collapse
I think you only have to do it after you used WMDC. On my shift it doesnot start at boot (not anymore...) If I want to sync shift or my kaiser, I need to startup WMDC manualy.
grtz,
Pfeffa-rah
My experiences so far.
Is it possible that it is the energy plan that is responsible for the loss of connection. I installed SP1, no problems it seemed. Today I wanted to use the 3G connection with the battery (balanced energy plan). And then it started to disconnect and to connect in small intervals. I did the routine Daniel described: uninstalled NDIS driver. Reinstalled it but connectivity problems remained.
Is it something to do with the battery powered system?
Because, as soon as stop using the battery, plugging in the power adapter again everything seems to be okay. I am not sure about it, but I think, when I use the max power option with the battery the connection stays and fails when I use the balanced energy plan.
So can it be that something in the energy plan is responsible for the loss of the connection?
Experts, does that make any sense?
I will give it some more tries.
S.
I had the High Performance powerplan on all the time......
had it to
Hi
This is a problem when sp1 is installed and you are using 3g in vista being in balanced or power save power plan. it has nothing to do with activesync and usb ports (i have never had a connection)
i called htc yesterday, they clamed they had never heard about it before, so please as many as possible call htc and tell them then maybe just maybe they would release a fix
in rhe meantime i uninstalled sp1 and everything works
In my case the solution is quite clear.
3G works in Balanced mode and in High Performance when power is plugged in. I am not so sure if it works in “Power Save” even when on power.
3G does not work when either on “Balanced” or “Power Save” when using the battery. Battery works in “High Performance” even when all the options are set like they are in “Balanced” mode.
This I found somewhere else in the forum. It is from Daniel and I guess he says the same, more of less.
Well. I ve been doing many tests and changes and I thing the sd, suspend crashes and 3g closed connections are gone.
I use equilibrated energy plan but I hadn’t any issue when ac connected so I ve modified this plan to make equivalent the behavior when not ac connected, but not success. The problems are still there. Its incredible because the configuration for ac connected/disconnected is the same I ve modified all the parameters (usb, expressPCI, , etc)
So I ve set High performance plan and I ve modified it a little bit, only screen brightness when no ac connected and now all works correctly. I start the system (no ac connected). Then I suspend / wake, hibernate/resume the system several times being ac no connected and the problems are gone. 3g connection is very stable. No crashes from standby to hibernate state. No sd missing problem. So by now I will keep in this "High Performance" modified state
pd. So It seems that a plan is compounded by customizable parameters by the user and hidden parameters)
Now, those who have not installed SP1. Is this really no issue for you? Or have you always been on power or always used “High Performance”?
Well, even when I plug in my external battery and the green light indicates that the machine has been plugged to power, even then it only works in “high performance” and not in the two other modes.
Very strange!
S.

3G connection always going down

I don't know if there is someone always experiencing this but my connection, through modem, is always dropping under Vista in SnapVue it works correctly... Does anyone has this problem also?
Change your power mode to "high performance" in vista, reset snapvue and see how it goes from there.
I find that SnapVue causes most of the issues with 3G...if the problems persist I do a soft reset - everything is usually fine after that.
AI also have the weather update set to manual and the email too - if I leave them on auto they tend to interfere with the Vista side when I'm wanting it to work flawlessly.
I agree, make the WM side as inactive as you can, this improves the stability of 3G considerably.
aner said:
I agree, make the WM side as inactive as you can, this improves the stability of 3G considerably.
Click to expand...
Click to collapse
After testing all that was said here I found out that the best way to keep it stable was choose high perfomance in energy profile of VISTA.
Found also that what happens is not loosing 3G connection, in fact, what happens is that I ear a sound, equal to the one when you disconect a device from usb, and a couple of seconds after I ear that sound again, like if you connect something to the USB ports.
So what happens is like if VISTA lost the connection to the 3G modem hardware. I've tried to deactivate power management for USB, through device manager, but that doesn't change this behaviour, the best way I found was choose high perfomance in energy profile of VISTA.
Hi,
yes, that has been said a thousand of times in other threads.
It is like this:
3G + power adapter = all modes work.
3G + battery = high performance only works, but you can use the settings of "balanced"
S.
Modem on Vista Issue:
I now have 2 SIM cards and have setup 2 modem connections, one for AT&T and other for Fido(Canada).
Now, neither one of my modem connections will work with Vista side of Shift.
I have a stable Edge/GPRS connection on Fido where exchange/gmail/weather work, when I switch to Vista, no modem connection.
I have done the following:
have Shift connected to AC power/have power under high performance
have reset snapview a number of time
do not play with modem setting in Communication Manager in Vista
I cannot get the modem to work in Vista, in fact, I was in US 2 weeks ago and was able to get modem to work for 2 days (was able to make Skype voice call on HSDPA network) under Vista
I called HTC tech support, they have so many new people that know squat about the Shift, they claim they will call me back later tonight.
What am I doing wrong!!!!!!!
Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !
Edit/Delete Message
Update
Hi,
I think I have found the problem.
I liberated my Shift late on weekend.
In order to have Vista side to work, I need to attach to Vista via the USB tool.
Once I did that, it looks like I have my Fido connection.
I will test later today.
Dave3211

Significant WiFi issues (hardware?) on Shift

Hi all - when I first got my Shift I was able to connect to my home WiFi and see all the others around me too. Now, having liberated, un liberated, isntalled XP, uninstaleld XP, reset Vsita about 5 times my WiFi just will not see or connect to any networks.
The device manager shows everything and last night after some random tinkering in their it suddenly burst into life for about 40 seconds and then stopped.
Addtionally, network connections tend to freeze while WiFi is fudging around trying to work...cannot open any network windows etc. Also when in this state Vista cannot close down properly - stops at the last screen and stays there.
Is it at all possible in my playing I could have damaged the chip or any internal software on it (does it have a rom?)....drivers always install OK and as I say device mgr seems alright too.
Or am I just dumb when it comes to Vista networking? I've never liked it and maybe I'm doing something that is stopping the whole wifi thing from working?
My router is a Linksys one and works OK with o0ur other PC's...and I know it's more than just a potential router issue because normally the shift would see my neighbours network too - now, it's a blank.
Any ideas at all would be great - thanks in advance. FF

[Q] HD2 disables PCs WiFi each time I sync

Has anyone seen this problem?
My HD2 disables the PC's WiFi each time I sync.
When I take the cable out of the HD2 the PC's WiFi network will go down and I have to go into device manager and re-enable the WiFi network card, sometimes even this won't work and I have to reboot the PC.
It also very often happens when I connect the cable but usually a troubleshooting of the network problems will restart the WiFi and fix without rebooting.
The thing is that my TyTN II works perfectly and always has, it is only the HD2 that I have the problems with.
I have tried several HD2 ROMs and I'm using Windows 7 Ultimate on my PC.
I did a search of the forums, (not easy when you can only do one search each 30 seconds) but could not find anything, searches for 'disabled pc wifi' only bring up the good old connecting to router problems.
Any ideas anyone?
ian
I'm having the same exact issue. It's driving me crazy. Every time I plug my HD2 to the computer, my wireless internet goes down. Anyone know what's going on?
I've kind of fixed mine. I tried different USB ports which re-installed the drivers each time. One of the ports at the back of my PC seems to be fairly stable although I do still lose WiFi occasionally but it's tolerable.
ian
A little more digging and I've found these two threads, which were helpful.
http://www.modaco.com/content/leo-leo-modaco-com/301268/serious-hd2-wifi-issue/#entry1171848
http://forum.xda-developers.com/showpost.php?p=5336748&postcount=11

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