Database Users

softbank email address

Hi Friends,
regards to all and happy new jear.
Somebody of yours know the email address of softbank assistance?
I have a crazy problem with the pda SB X01HT
The device find and connect it by wifi to the router network, but ... in the connections panel there is not any possibility to use the wireless network.
I think that I lost or cancel the driver that manage the connection or that in the register there is a wrong instruction.
My big problem is that I bought the pda in thailand 1 month ago , in the box was only instructions and sw in jap language that I don't know, I was happy of my purchase, some days after I was in Vietnam, by wifi and skype I was online with my family easily 1 hour each day.
Now if I don't find the solution I have to wait my next trip to thailand in march to solve with tech service my problem.
I hope to find by any, the email address of softbank to ask them how solve my problem now
Or may be that somebody have the original SB register list that I can use to check if all it is right?
thanks for reply
Black Eagle

BLACK EAGLE said:
Hi Friends,
regards to all and happy new jear.
Somebody of yours know the email address of softbank assistance?
I have a crazy problem with the pda SB X01HT
The device find and connect it by wifi to the router network, but ... in the connections panel there is not any possibility to use the wireless network.
I think that I lost or cancel the driver that manage the connection or that in the register there is a wrong instruction.
My big problem is that I bought the pda in thailand 1 month ago , in the box was only instructions and sw in jap language that I don't know, I was happy of my purchase, some days after I was in Vietnam, by wifi and skype I was online with my family easily 1 hour each day.
Now if I don't find the solution I have to wait my next trip to thailand in march to solve with tech service my problem.
I hope to find by any, the email address of softbank to ask them how solve my problem now
Or may be that somebody have the original SB register list that I can use to check if all it is right?
thanks for reply
Black Eagle
Click to expand...
Click to collapse
http://mb.softbank.jp/mb/en/support/
before you contact softbank, you should understand softbank does not export x01ht, does not sell unlocked phones or does not sell x01ht with english windows mobile 5.0. they only sell x01ht with a mobile phone contract.
if your device is unlocked or has english windows mobile 5.0 or you do not have a contract with softbank, it was sold either as an invalid second hand or as a result of fraud.
if you told softbank that you got your device in thailand, it was unlocked or had english windows, i am 100% positive they would not help you. also, softbank warranty is good only in japan. *hint hint*
you should talk with the person from who you bought your device...
hard reset first to check if it's really broken.
by the way, it's hard to understand what is really a problem with your wifi setting... wifi connection is not in connections but in WiFi (Wiress LAN?) in my control panel...

Hi qtotter,
the problem is like if my SB lost one part of sw instructions or the dedicate sw that advise the main sw the presence of wireless network.
Crazy is that I had make the hard reset because the browser ie was work just with umts/gprs when skype was working perfectly by using of wifi - after the hard reset even skype stop to work.
may be that you can help me? to send me the register list to check?
If it is like you show me, I am not really unfortunate in my next trip to thailand surely I want money back or changes to another device ...

BLACK EAGLE said:
Hi qtotter,
the problem is like if my SB lost one part of sw instructions or the dedicate sw that advise the main sw the presence of wireless network.
Crazy is that I had make the hard reset because the browser ie was work just with umts/gprs when skype was working perfectly by using of wifi - after the hard reset even skype stop to work.
may be that you can help me? to send me the register list to check?
If it is like you show me, I am not really unfortunate in my next trip to thailand surely I want money back or changes to another device ...
Click to expand...
Click to collapse
hi b eagle,
i did not mean hardreset by pushing the reset button. please read here;
http://wiki.xda-developers.com/index.php?pagename=Hermes_For_Beginners#hardreset
(remember you will loose all data by hardreset!!)
i wanna help you, but i don't understand what you are really looking for... what do you mean by "the register list to check"? registry? if so, which key of the registry do you need?

WIFI connected but ...
Hi qtotter,
with the link that you sent me I find the reply to some questions:
My ppc is branded SB but inside there is the tytn english sw, the extended ROM contain the: HTC TyTN 1.18.255.106 ExtROM WWE
I had hard reset but nothing change!
The NETWORK MANAGER show me that the tytn is CONNECT to wifi but in the CONNECTIONS always appear no any presence of WIRELESS SERVICES that I can use to browse my server , internet and/or skype
Really I don't unterstand what's happen!
with this now what you think about?
may be that there are corrupted files that avoid to install few commands?
Regards Freddie
PS: which are the other part of sw that are install from the device supplier but that are not include inside the rom place?

huge problem with my touch cruise 3g and net

first of all i am sorry to start a thread with a problem
i looked the forum w/o similar problem to this (please correct me if im wrong)
i plead to you developers to help me ,im stuck, depressed, and angry from my cruise
here it is :
i have touch cruise that i bought 1 month ago ( ONE MONTH, DAMN!!)
FIRST IT WORKED fine for few days , then the bigbang:
when i have (H) OR (3G) IN RADIO : no calls at all, its like phone is off, everytime i try to call ,the call end and then bleebed twice (end call tone)
cannot receive call either?? ( yes, HSPDA OR 3G is enabeld,, and band settings are set to auto)
when i disable hspda or 3g ( or set band to (gsm only) ,it works fine with G, E, or standard gsm
but not 3G ( NOW FEELING MORE DEPRESSED).
i cannot connect to internet : even in G,E,OR standard gsm
it says : connected, ---> connecting---> opening ,,,,then it get STUCK in 1 kb or 2 kb for ever-----( shows 1st line or two in google page but no more) then an error message ( there seem to be aproblem with your connection,,BLAH,BLAH,BLAH).
- I TRIED AUTOCONFIGURATION AND MANUAL TOO, NO USE ( not a settings or configurations problem)
- note : i tried my chip on my nokia 6680 and it is working like a charm ( internit, 3g, everything) ( not a chip or service problem)
- my friends ( have o2 life and touch dual ) have exactly the same settings and connecting from exactly the same place and service with no problems
- tried to move from area to area (even city ??????<--- desperate huh?)
with no use.
- THEN: I GOT EVIL : flashed new rom (bebe .67) - thanks btw- and newest radio for touch( cant remember the name ( 61 something, but was the best reviwed one)---> guess what?--> no useeeee
tried murata radio --------> you know what. ( by the way the reception strenght is exellant, thats not the problem)
flashed mobiz room ----> suicidal feelings ( yes ,no use)
flaSHED udk ----> nothing, natta
still stuck
returned to original radio---> its like cruise is telling me : GIVE UP DUDE, WHAT ARE U ,NUTS? IM NOT DIONG IT ,OK.
-before that i did dozens of hardreset, softreset ( almost every day or two)
pleeeeeaaase guys u r my only hope ,before i crash my cruise ( i mean it)
- i am ready to pay ( or donate)if necessary ( just tell me how, paypal not supported in my place , just give me another way and ill do it ,
i got sick of this
my brother makes fun of me : pocket pc huh? with no 3g or internet CAVEMAN?
again , sorry for long thread, sorry if misplaced,
thank you in advance

3G H network problem
I upgraded to radio 1.64.08.21 a month ago. Everything works fine for a month, till friday. Saturday my phone was off and I used gps for 40 min. Sunday start problems: I can use phone only in gsm band, in this way I can connect in edge or gprs and make calls, otherwise not call are allowed (two bips and the call is terminated) and no data connection! I have a dualsim adapeter, but with another sim card same problem! I try murata rom but no luck. Same issue! One more thing: saturday my battery was drained to zero, if it means something!
Nobody help us? Do We need to give our TC to htc assistence!?!?!
(I made this post also in all polaris radio)

allanon said:
I upgraded to radio 1.64.08.21 a month ago. Everything works fine for a month, till friday. Saturday my phone was off and I used gps for 40 min. Sunday start problems: I can use phone only in gsm band, in this way I can connect in edge or gprs and make calls, otherwise not call are allowed (two bips and the call is terminated) and no data connection! I have a dualsim adapeter, but with another sim card same problem! I try murata rom but no luck. Same issue! One more thing: saturday my battery was drained to zero, if it means something!
Nobody help us? Do We need to give our TC to htc assistence!?!?!
(I made this post also in all polaris radio)
Click to expand...
Click to collapse
allanon? you r speaking my mind
this is exactly the same problem
i hope someone will help us soon
and yes, i dont want any help from those htc support , all they are good at is repeating your words like parrots

I suggest to put the original ROM and RADIO and after that the original SPL ( http://forum.xda-developers.com/showpost.php?p=1962153&postcount=79 ) and go with it to warranty... if you changed so many roms it means it is not a software problem i think.
Did you took out the battery and put it back in?

downgrade..
downgrade your radio rom to Murata (1.58.21.23)..
don't forget to backup your data, because Murata Radio does hardreset after downgrade..

3G H network problem
I tried Murata and original 1.58.21.23 rom, no luck! I read something related to the sim holder: It could be the cause of our nightmares! In fact I have a dual sim switching two sim, both 3G. The first day I buy polaris it works well switching from first sim to second and viceversa. The second day it doesn't works anymore. I can switch sim only after a soft reset for one times and after first switch only second sim works. Thinking an incopatible dual sim holder I buy another one where the manufacturer say good for the cruise: same result!!!
Now, after the network problem the sim switch without problem!?!? I think is an hardware issue...
P.S. I have changed only radio, Rom is the original italian!

thanks all for replies
but problem still exist ,?????

Surrended
al_assiri2000 said:
thanks all for replies
but problem still exist ,?????
Click to expand...
Click to collapse
Exist and persist! I called htc customer care to send them my tc... I hope it comes back quicly a maybe a new one!
Ciao

im waiting for your reply regarding your tc
i hope it works, so i can do the same
best wishes..

hi
my htc same proplem but i find the proplem in the of ( sim card base ) i send my mobile to warranty then the eng. say me this a defect in factory . then after chang base sim card the 3G is good . but the new base sim card is a different old base

A Glimpse Of Hope
rabei3 said:
hi
my htc same proplem but i find the proplem in the of ( sim card base ) i send my mobile to warranty then the eng. say me this a defect in factory . then after chang base sim card the 3G is good . but the new base sim card is a different old base
Click to expand...
Click to collapse
thanks, first of all
r u saying that u had the same problem, and when u send it back to waranty
they told u : its hardware problem ( in sim card base or something like that)
and they replaced ur device ?
and now its working perfectly ????
then.....this is a factory error
THATS GREATE NEWS!!!!!
I LL TRY TO SEND MINE TO WARRANTY
AND GIVE U THE UPDATES.
but i still have one thing bugging me????----> why do the devices works perfectly for the first day or two---- then BOOOOOM ????
0

Warranty
My tc now is sended back to assistence. Mine worked well more than 2 months without problem, then it died! Mystery of technology i guess.... I'll notice you when it's back!

@al_assiri2000
Search the forums for the 3G bug.
The problem occurs (according to the many reports I see here and in other forums) also with other units (like the Kaiser/TyTN II).
I had the problem myself with a Kaiser and they final solution was a change of the mainboard (on which occasion I returned the unit for refund because the mainboards were out of stock and a delay of weeks was announced).
The symptoms you describe point exactly to this problem.
Hardware problem...

allanon said:
My tc now is sended back to assistence. Mine worked well more than 2 months without problem, then it died! Mystery of technology i guess.... I'll notice you when it's back!
Click to expand...
Click to collapse
thank you my friend,
i cant thank u enough
u helped me alot

akxak said:
@al_assiri2000
Search the forums for the 3G bug.
The problem occurs (according to the many reports I see here and in other forums) also with other units (like the Kaiser/TyTN II).
I had the problem myself with a Kaiser and they final solution was a change of the mainboard (on which occasion I returned the unit for refund because the mainboards were out of stock and a delay of weeks was announced).
The symptoms you describe point exactly to this problem.
Hardware problem...
Click to expand...
Click to collapse
akxak, thanks alot friend
your clear and - to the point - reply
has answered most of my questions
peopole like you and Allanon makes us ( the freshmen) feel supported
thanks xda-developers
U HAVE SOLVED MY PROBLEM !!!!!!

al_assiri2000 said:
akxak, thanks alot friend
your clear and - to the point - reply
has answered most of my questions
peopole like you and Allanon makes us ( the freshmen) feel supported
thanks xda-developers
U HAVE SOLVED MY PROBLEM !!!!!!
Click to expand...
Click to collapse
Hi! So did somebody solve the problem finaly? Who manage to get device back fexed and what was the exact problem? I got the same problem with my O2 - mostly same I can tell... Cause in my case just EDGE and GPRS does not work - and it conserns just one operator.... Other opererator's sim cards work properly.... Changing sim cards of my own operator one to another does'n help.
Can somebody confirm that changing simcard base will solve the problem?

forget to telll
Just want to add that problem with my O2 occured in several weeks of using and I didn't change any settings and flashing rom or radio befor - so I think this is hardware.....

I just sent my polaris to warranty ( cellecom)---> pronounced : silly - come!!
im waiting now
im calling daily , they even know my voice now
hope to get my polaris soon .
i will post the updates as soon as i get it
thanks again to all of you guys
from all the replies : this is clearly a hardware glitch
at least i know what to do now--- waiting

kirill-d said:
Hi! So did somebody solve the problem finaly? Who manage to get device back fexed and what was the exact problem? I got the same problem with my O2 - mostly same I can tell... Cause in my case just EDGE and GPRS does not work - and it conserns just one operator.... Other opererator's sim cards work properly.... Changing sim cards of my own operator one to another does'n help.
Can somebody confirm that changing simcard base will solve the problem?
Click to expand...
Click to collapse
from other replies , i think the problem is more than just an sim base
it has something to do with mainboard ( very poor quality hardware )- i think some one said (belguim company)
your best choice is to use ur warranty ASAP. ---> dont forget to put back ur original rom and radio and lock device back
good luck

I finally gave up and sent mine back to htc
they said it was the main board. they said that they would send back to me 3 to 5 days after they receive it. it took over 2 weeks but when all said and done it works great now and they did say they had to replace the main board. i sent it in right after the murata was discovered. I really wish i could have tried it to see if it would have fixed the problem. but anyways I have a new board to break now hehehe

HD Sound problem during the Call

I Bought My Touch HD last month from QATAR, after two days I discovered that while making a call and after a while ( 2 to 5 minutes) the other party will start to complain that he cant hear my voice while I still can hear him clearly, and then after a while the sound will return to normal and he will be able to hear me clearly again !!!! this is repeated every 2 to 5 minutes during the call !!!!
I went to the dealer and exchanged the device with a new one, what surprised me is I encountered the same problem again after one week and I dont know what to do !!!!! I am currently visiting the family in the states and still have the same problem on T Mobile using a local SIM Card !!!
PLease help, does anybody have the same problem ? please advice
ROM Version 1.14.488.3 (22273) WWE
ROM Date 10/25/08
Radio Version: 1.09.25.14
Protocol Version: 52.49a.25.26U

Maybe a problem with the other side of the line?
i've been talking once 1,5hours straight with no problems at all

HI,
Thank you for the reply, but I've been calling alot of people and most of them report the same problem !!! May I know what is your ROM version !!!
Thanx

PLeas help, any ideas ?

Yes, I have the same problem too. This is getting frustrating.
Hope someone can to the right direction on how to solve this. Thanks.
ROM : 1.18.723.2 (23358) WWE
ROM Date : 11/20/08
Radio version : 1.09.25.14

I bought mine from Qatar, now I updated to ROM 1.19 Black Pearl by Pinosha and still testing as the problem sometimes dissapear and then comes back after few days and lasts for a long time !!! but I have noticed that no body is interested in this problem !!! maybe we are the only people that have it !!!

when i got my new phone i got a new simcard that better supported the 3G functions than my 5year old one.

I had a couple of times people couldn't hear me..
I thought it was caused by the way I was holding the device. The Mic is on the bottom end the phone.. I sometimes put my finger on the mic.
Next time when it occurs again.. check you're not blocking the mic with you finger..
Hope it's as simple as that for you as well.
Regards.

try setting the cellular network on GSM only on the phone, when the reception is bad and 3G doesnt work, i think you have these kind of problems when you are in a call...
just disable 3G

I will try it, thamks

In most cases it is due to people closing the mic with their finger when talking..the mic hole is placed in a bad position...

Same problem for me but i think i have the reason why. I think the change to 3G or EDGE when in call is the problem. I have this problem everytime when i get a new mail. Is that possible? And how to fix it? :confused
Same when i load the wether while in call....

Maybe this is the problem, but my device sometimes connect via Edge and I dont know why and when i disconnect it, it will connect again !!! I dont know how to stop the data connection and prevent the device from auto connection !! I want to disable all data connection and keep the MMS working only !!!
Any help on how to disable data connection and keep the MMS working !!!
I live in the US and use my HD on Tmobile and dont have 3G, only Edge is working !

Urgent Help: Xperia sends multiple Text SMS

I am using Sony Xepira ( Middle -East) black & while sending text msg, receipient get same 2-4msgs....which cause problems? & my bills gets charged unfortunately.. Can someone help me with the urgent solution?

it's possible to be from your network , so it gives "unsent" status to your phone , and the phone tryes to send it again , and again until it receives "sent" from your network.
This might be a solution , i am not shure of it.

Dear it's nothing related to my network, beacuse when I remove the SIM from my X1 & insert it in another mobile and it works perfect ..
I went to my network provider & we made the testing , it's from the X1 mobile..it might be software problem ...not only my mobile but few friends of mine are facing the same issue...
Can anyone help me with this issue?
Regards,

I too have similar issues only using my X1 and would be keen to understand this as my provider is also saying they cannot see a problem in the network and it only happens with the X1.
Thanks
Ant

It's not a network provider problem, it's something related to the X1

You could either try a hard reset, perhaps you installed something wrong.
If that doesn't work, you could go a step further and flash it - but I'm not sure if that is what you want to do
The final option is always returning it to the factory, asking a new one.

some of my old phones done this when i went holiday to cyprus.
never knew a solution

Dear all,
Can anyone find solution for this problem?
Regards

[Q] HTC Blackstone sometime no network signal!

Hi members
I have one HTC Blackstone on my hand and i have problem with them.
Once one calling or 2 was working very well , after that lose signal and no one can call to my number.
Is it full of network signal , but sometime was lose all network and back again with full signal , but when someone was trying to call my number they was getting offline my number.
I have fllashed with all RUU version , 6.1 , 6.5 , change mode to gsm , cdma , etc etc etc , but without any success?
I'm asking here for any help maybe someone was have a solution is it this software problem or hardware problem?
Best.r

so many views and no-one get any solution here?
FinD one min time and writte here if someone know what is problem for this Blackstone;