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Hi!
I've got crack on my screen- and you wan't belive me, but nothing has happen! I haven't drop this PDA, nothing elese in the pocket, I haven't seat on that pocket etc.. Just opened AND..
Anyway, I've to fix this ASAP
What are my options? Propably it is not covered by warranty so it is pointless (imho) to speak to them.
Who can fix this? How much do I've to pay?
Or, what's the cheapest option now to buy new EXEC?
Any ideas? Or... maybe I can buy just screen and someone can repalce this?
Thanks for your help!
Cheers,
Chris
Easy enought to swop yourself - screens are approx £130, but give the o2 helpline a call for a fitted quote to see what they offer as this will maintain warranty on the device.
Is it the LCD or digitiser itself that has broken? (Ink splodge or crack? )
Richard
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
columb said:
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
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That's the screen cost from Taipei after shipping and tax - o2's price is likely to be higher.
Richard
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
columb said:
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
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They are charging you to *fit* it as well. No chance under warranty methinks but maybe if you bought the insurance now and claimed in 6 - 8 weeks? ;-)
Richard
Screen Broken
My Exec screen also cracked (round the back) It was in my pocket and certainly hadn't been dropped and the case was unmarked and the front of the screen was unmarked So I cant see that it had been knocked or crushed. They replaced it free of charge as a 'gesture of goodwill' - Having said that I have the o2 gold insurance so I wasnt going to pay anyway.
Sadly it took them over a month to get me a replacement, despite numerous calls and emails, so at the end of the contract I wont be going back to O2.
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Re: Screen Broken
navrac said:
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
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A manufacturing fault and just being vulnerable to damage are not the same thing, sadly. They don't usually break unless you leave them in the cold / in your back pocket as you sit down / face open in your pocket with your keys etc etc. If the digitiser stops working on loads of units with no intervention - that's a manufacturing fault, but lots of people breaking the LCD's? might be easily done - but ultimatley their own fault either by carelessness or accident. My advice - buy a case!
Richard
( who puts all his pda's in his back pocket and sits down on them with his fat ass with no issues so far )
My exec was in O2 for a repair for bloody 8 weeks !!! (it arrived today...).
I had pleased them, mail and phone-bomb them, threatened them to death and court, but they still have pissed on me from the high...
So, my conclusion > NO FING WAY that I`ll give my Exec to O2 again....
Not speaking about that 185 pounds they wanted BEFORE they repaired it (like second week they had it)...
8 weeks? :evil:
Paying 185 quid for repair and wait 8 weeks???
Wow, thanks for that post...
Anyway, thank you for all your replys- I've got one more question.. can some1 give an email address to Service dept please? I've tried yesterday to call them but line was busy (
Thank you for your support!
Cheers!
Chris
I've also had this problem - the screen crack looks to me as though it's at the point which gets stressed the most when the screen is flipped around during opening. The warranty expressly excludes cracked LCDs. Which has to give you a clue...
My advice - if you ever buy one do it on a credit card with insurance which covers it. Mine is paying for the repair.
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
columb said:
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
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ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
fluffcat1 said:
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
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Richard,
I remeber agent's name - Nick. His extension number was 21SOMETHING AFIK Do they record every call? For haw long do they keep them?
Anyway, is too late...
Soo, i'm ready to pay this £185- but I'd like to mek sure that this screen fill be fixed withn let say 1-2 weeks MAX!
Thanks anyway...
Chris
Dunno how long they keep the records, but if he did the upgrade his name and the time will be on the notes for your account as he'll want the commision - at least ask operator X who did the upgrade and what extension (nicely) than ask operator Y to speak to 'Nicks' supervisor as he didn't add the insurance you asked for - it may even be detailed in the notes anyway as I would think they get commision for that as well.
Richard
DAMN,..I GOT THE SAME PROBLEM!!
I always carried my device very carefull. Yesterday I opened the device and the screen was cracked. nothing on the outside, only the screen had a crack and is useless now. I had to send it to T-Mobile since my garentee is one year (sorry for the bad english)
Very strange,.. is seems like the screen can crack without bumping it to something.
Arjan
Arjan,
I'm so sorry to hear this... And as far I know they wan't fix this under warranity Anyway, TRY!
Also, can you please ask them how much they are going to charge you and let me know?
Many thanks and goodl luck with this one!
Cheers!
Well,.
I phoned up T-mobile NL. and they said I might be under warrenty, since the device is less than one year old. The sent me an enveloppe for the device to sent back. So I did yesterday, including the ticket I got when I bought the device.
I would take 10 days (they said) to fix it and sent back. If it woudn't fall under warrenty the device would be sent back fixed with a bill...
I really hope it will be fixed without having to pay. I was really carefull with it...
Arjan
Hmm, I'm not that careful- I've got some scratches...
Anyway, it was VERY expensive weekend (I had to cancel my trip Germany- Lufthansa, only taxes refunded, canceled car hire reservation, broken screen in my PDA, ALMOST crashed my mondeo, some other unplaned expenses) so 200 more is not a big deal :twisted:
M8, hopefuly they will fix your PDA for free
let me know please!
Cheers!
Chris
I understand guys..what u all are going thru..my screen has broken not once but twice..n like some of u guys mentioned i had never put any stress on my device...still it broke..for the first change, i had to pay( i fought with imate management but they didnt do anything..i have a post about our conversations) but second time, i just sent them a single email and they changed my screen for free.
Too b honest, i feel imate jasjar have some design issues...just like a blot appearing on keypads(extreme top left n right side) because the cushion padding is not effective.
What ill suggest, we should get together and email these people..however iknow that wont have much effect but still..it might have some effect..
Hello,
After some days having problems with paint getting off(u can read full story here - http://forum.xda-developers.com/showthread.php?p=2987277#post2987277), I think i'll send it to HTC for frame to be replaced. Operator didn't tell me how much this will cost, cuz HD is a new phone and they don't have the price repair list yet.
So, my question, do you know approximate price for glossy frame to be replaced? Maybe someone did send diamond for repair or something else, cuz I don't wanna send it and get a bill for 100 pounds for a fcking CRAPPY HTC frame, where it's their fault!
free , Don't pay for it .
lommer said:
free , Don't pay for it .
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Problem is well documented. You should not have to pay anything.
I can get these genuine back covers cheap but will sell for £15 each if anyone is interested.
just bought 1 for $10.00
besides cnn where u got it from?
lyriquidperfection said:
I can get these genuine back covers cheap but will sell for £15 each if anyone is interested.
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LMFAO !!!!! In your dreams...
They can be found for 5 euro, so GTFO .
where to get them for the best price?(5 euro?) Im looking on my cover now and there are some scratches lol So if they are really that cheap I will buy a new one
well everyone else is making money on here from donations so i may aswell try and get in on the action! lol
£15 when i can get it at an official source for $15?
lyriquidperfection said:
well everyone else is making money on here from donations so i may aswell try and get in on the action! lol
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Well you just want to make profit, but that's a dumb way make profit...why don't you research and find a wholesaler to sell it to you so you can sell it for $10
The people who get donations deserve more money then they get (Because they provide to us, they DONT SELL TO US). And you aren't providing anything so I disagree with you.
dadeadman said:
£15 when i can get it at an official source for $15?
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And where do you think I get them from eh? I get direct from SonyEricsson but have sold loads on ebay for £20. some people pay more for the convenience! And I make a few quid at the same time!
I could just get it from the service centre i guess, like a few minutes of time
I sent an email to SE asking where to get a replacement because the black paint is mostly scratched away.
The told me to send them the SI-Number and they will send me a free replacement in the next 14 days.
romansvillage said:
I sent an email to SE asking where to get a replacement because the black paint is mostly scratched away.
The told me to send them the SI-Number and they will send me a free replacement in the next 14 days.
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LOL this is hot
two tone x1
anyone else tried this yet?
dinges000 said:
anyone else tried this yet?
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What is that? X1 lying on the table?
i would go with black front, silver back. where did you get the housing from? is it OEM?
the other way around, and yes its oem, was ordering the replacement parts with the repair guy (from an s.e. service point) and had him order the black parts. and kinda liked the result
hello to u and everyone.
i have a slight problem.
my x1 battery died
i would go for warranty but the thing is i cant change my SPL as my battery is dead!!!!
i would be really greatfull if someone living in Dhaka to give me his\her contact number so that we can setup a meeting somewhere which will allow me to use ur battery for half n hour so that i can
1. flash back to stock rom
2. flash back to stock spl
ill be really greatfull if u can help me out!
why not just buy a new battery?
teese said:
why not just buy a new battery?
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sorry din mention:
battery at normal store is not available...i looked everywhere
also i don have paypal in my country
Hey agent_47
Im sorry and cant really help you, but could you link me to the original SLP please? I need to flash everything back to original as well to send back to warranty
Thanks and sorry for off topic,
good luck
Hey agent_47
Im sorry and cant really help you, but could you link me to the original SLP please? I need to flash everything back to original as well to send back to warranty
Thanks and sorry for off topic,
good luck
agent_47 said:
sorry din mention:
battery at normal store is not available...i looked everywhere
also i don have paypal in my country
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I'm quite sure that you will find stores on the internet that will accept creditcard or international bank transfers.
killer8nl said:
I'm quite sure that you will find stores on the internet that will accept creditcard or international bank transfers.
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Don't do bank transfers, do credit card or debit ONLY. (is debit the same as bank transfer?)
Anyway, call Sony and ask directly about purchasing the Xperia's spare battery.
I didnt know SE replaces the batteries on warranty ?
My battery died twice ! because of the weather here & i plugged my Blackberry charger instead of my Xperias -.-'' ! , i had to buy a new battery when i went back to Dubai because its not included in the warranty -.-''
Anyways I'm in dhaka these days , i would've helped u but i honestly dont have the time .Sorry.
I asked & they said SE services center is in Gulshan + a place called Bashundarah or something like that im not sure & they said they have Batteries.
Just so you know , the price is shocking for a battery its way too much
&
Goodluck
hatlo0or said:
I didnt know SE replaces the batteries on warranty ?
My battery died twice ! because of the weather here & i plugged my Blackberry charger instead of my Xperias -.-'' ! , i had to buy a new battery when i went back to Dubai because its not included in the warranty -.-''
Anyways I'm in dhaka these days , i would've helped u but i honestly dont have the time .Sorry.
I asked & they said SE services center is in Gulshan + a place called Bashundarah or something like that im not sure & they said they have Batteries.
Just so you know , the price is shocking for a battery its way too much
&
Goodluck
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i contacted the SE service center in bashundhora city. they did agree to replace it. not for a new one though. apperantly they have a few broken x1 in there stock. but i said ill bring it by sometime!
weather is indeed bad.
any idea on the price here. i found one in UK for 30pounds. my friend will bring it in a few weeks. but i would like to do it rlier. m down to samsung x160 for the time being.:S
hi dear send me you contact no, full adress and full name through privet , will send you battary from dubai today by DHL
Whats the point of replacing a dead battery with a used one ?
Anyways in bangladeshi Takka im not sure
But in UAE Derhams i bought it for 250 DH = around 4550 Takka .. more or less .. shouldnt be over 5000
Whats the point of replacing a dead battery with a used one ?
Anyways in bangladeshi Takka im not sure
But in UAE Derhams i bought it for 250 DH = around 4550 Takka .. more or less .. shouldnt be over 5000
bassam said:
hi dear send me you contact no, full adress and full name through privet , will send you battary from dubai today by DHL
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THNK U SOOOO MUCH!!!!! cant say it enough!
Hey guys...
today somehow.. i dont know how.. my camera cover broke...
I am from Germany.. does anybody of u guys know where to buy a spare part ..? I once read that its not even neccessary to open the device .. it would b possible just to press it in the free gap.. the new glass.. after fiddling the broken glassparts out..
could anybody of u guys help me ? Need to buy a new one or get it repaird or do it on my own or whatever.. as cheap as possible.. any experiences?
Not sure, but I guess this is your same issue :
http://forum.xda-developers.com/showthread.php?t=686990
Just order from here http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=130469800249
use pincet and peel off the broken glass, remove everything and just replace it with that. Thats what i did and its still fine today, no need for extra glue since there is enough glue there to glue a new piece of glass. God lock it took only about 1-2 minutes to change it
same issue, thats true.. but no information of a seller in europe.. from ebay or such you know=)
ImeXis said:
same issue, thats true.. but no information of a seller in europe.. from ebay or such you know=)
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You wont get it cheaper anywhere else than hong kong, just buy it. I ordered mine and it took only about 10 days before i had it its free shipping to germany
can u confirm that it is scratch proof as well and thats its that easy to place it?
just fiddling the sherds out and press the new one in?
is it dust.proof then?
ImeXis said:
can u confirm that it is scratch proof as well and thats its that easy to place it?
just fiddling the sherds out and press the new one in?
is it dust.proof then?
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its glass and yes yes and yes, scratchproof i dont know becouse i dont want to sratch it its clean on my phone, been using it for about 4 months its easy