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Hi!
I've got crack on my screen- and you wan't belive me, but nothing has happen! I haven't drop this PDA, nothing elese in the pocket, I haven't seat on that pocket etc.. Just opened AND..
Anyway, I've to fix this ASAP
What are my options? Propably it is not covered by warranty so it is pointless (imho) to speak to them.
Who can fix this? How much do I've to pay?
Or, what's the cheapest option now to buy new EXEC?
Any ideas? Or... maybe I can buy just screen and someone can repalce this?
Thanks for your help!
Cheers,
Chris
Easy enought to swop yourself - screens are approx £130, but give the o2 helpline a call for a fitted quote to see what they offer as this will maintain warranty on the device.
Is it the LCD or digitiser itself that has broken? (Ink splodge or crack? )
Richard
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
columb said:
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
Click to expand...
Click to collapse
That's the screen cost from Taipei after shipping and tax - o2's price is likely to be higher.
Richard
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
columb said:
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
Click to expand...
Click to collapse
They are charging you to *fit* it as well. No chance under warranty methinks but maybe if you bought the insurance now and claimed in 6 - 8 weeks? ;-)
Richard
Screen Broken
My Exec screen also cracked (round the back) It was in my pocket and certainly hadn't been dropped and the case was unmarked and the front of the screen was unmarked So I cant see that it had been knocked or crushed. They replaced it free of charge as a 'gesture of goodwill' - Having said that I have the o2 gold insurance so I wasnt going to pay anyway.
Sadly it took them over a month to get me a replacement, despite numerous calls and emails, so at the end of the contract I wont be going back to O2.
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Re: Screen Broken
navrac said:
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Click to expand...
Click to collapse
A manufacturing fault and just being vulnerable to damage are not the same thing, sadly. They don't usually break unless you leave them in the cold / in your back pocket as you sit down / face open in your pocket with your keys etc etc. If the digitiser stops working on loads of units with no intervention - that's a manufacturing fault, but lots of people breaking the LCD's? might be easily done - but ultimatley their own fault either by carelessness or accident. My advice - buy a case!
Richard
( who puts all his pda's in his back pocket and sits down on them with his fat ass with no issues so far )
My exec was in O2 for a repair for bloody 8 weeks !!! (it arrived today...).
I had pleased them, mail and phone-bomb them, threatened them to death and court, but they still have pissed on me from the high...
So, my conclusion > NO FING WAY that I`ll give my Exec to O2 again....
Not speaking about that 185 pounds they wanted BEFORE they repaired it (like second week they had it)...
8 weeks? :evil:
Paying 185 quid for repair and wait 8 weeks???
Wow, thanks for that post...
Anyway, thank you for all your replys- I've got one more question.. can some1 give an email address to Service dept please? I've tried yesterday to call them but line was busy (
Thank you for your support!
Cheers!
Chris
I've also had this problem - the screen crack looks to me as though it's at the point which gets stressed the most when the screen is flipped around during opening. The warranty expressly excludes cracked LCDs. Which has to give you a clue...
My advice - if you ever buy one do it on a credit card with insurance which covers it. Mine is paying for the repair.
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
columb said:
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
Click to expand...
Click to collapse
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
fluffcat1 said:
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
Click to expand...
Click to collapse
Richard,
I remeber agent's name - Nick. His extension number was 21SOMETHING AFIK Do they record every call? For haw long do they keep them?
Anyway, is too late...
Soo, i'm ready to pay this £185- but I'd like to mek sure that this screen fill be fixed withn let say 1-2 weeks MAX!
Thanks anyway...
Chris
Dunno how long they keep the records, but if he did the upgrade his name and the time will be on the notes for your account as he'll want the commision - at least ask operator X who did the upgrade and what extension (nicely) than ask operator Y to speak to 'Nicks' supervisor as he didn't add the insurance you asked for - it may even be detailed in the notes anyway as I would think they get commision for that as well.
Richard
DAMN,..I GOT THE SAME PROBLEM!!
I always carried my device very carefull. Yesterday I opened the device and the screen was cracked. nothing on the outside, only the screen had a crack and is useless now. I had to send it to T-Mobile since my garentee is one year (sorry for the bad english)
Very strange,.. is seems like the screen can crack without bumping it to something.
Arjan
Arjan,
I'm so sorry to hear this... And as far I know they wan't fix this under warranity Anyway, TRY!
Also, can you please ask them how much they are going to charge you and let me know?
Many thanks and goodl luck with this one!
Cheers!
Well,.
I phoned up T-mobile NL. and they said I might be under warrenty, since the device is less than one year old. The sent me an enveloppe for the device to sent back. So I did yesterday, including the ticket I got when I bought the device.
I would take 10 days (they said) to fix it and sent back. If it woudn't fall under warrenty the device would be sent back fixed with a bill...
I really hope it will be fixed without having to pay. I was really carefull with it...
Arjan
Hmm, I'm not that careful- I've got some scratches...
Anyway, it was VERY expensive weekend (I had to cancel my trip Germany- Lufthansa, only taxes refunded, canceled car hire reservation, broken screen in my PDA, ALMOST crashed my mondeo, some other unplaned expenses) so 200 more is not a big deal :twisted:
M8, hopefuly they will fix your PDA for free
let me know please!
Cheers!
Chris
I understand guys..what u all are going thru..my screen has broken not once but twice..n like some of u guys mentioned i had never put any stress on my device...still it broke..for the first change, i had to pay( i fought with imate management but they didnt do anything..i have a post about our conversations) but second time, i just sent them a single email and they changed my screen for free.
Too b honest, i feel imate jasjar have some design issues...just like a blot appearing on keypads(extreme top left n right side) because the cushion padding is not effective.
What ill suggest, we should get together and email these people..however iknow that wont have much effect but still..it might have some effect..
HELP!!!!!
Yesterday I was foolishly playing around with my MDA Vario and it fell from my hands...onto the hard floor. Now the display is cracked (mind you, NOT the LCD!!!!!Just the glasstop, digitizer, lense or whatever you call it). It still works perfectly but when I press with the stylus over the crack it just freaks out. End of the day: I can use it but I can't play with it. I spent AGES googling for a solution but apparently all I can find is LCD replacements (which actually DO include the screen...but cost 3 times asmuch). Anybody can help? please.........I'm desperate!
Vico
What a bummer!
HTC europe and usa are selling parts give them a call and see if any joy
see here http://forum.xda-developers.com/viewtopic.php?t=49361
and here http://www.htceurope.com/uk/
Ouch! I'd be kicking myself if that happened to me!
Hope it won't cost too much get it repaired
PS. Doesn't your Olympus C150/D390 have an upclose (or "Flower") mode? You'll be able to get clearer shots if you select it.
Got it repaired!!!!!!!For "only" 70 pounds... I went to a shop in South Wimbledon and they made it on the spot for me. As a matter of fact they changed my LCD too (they tried to put just the display but apparently there was a "ribbon color" problem). Nevertheless, I got my UNbroken LCD back as well, so now I'll try to sell it and make a bit of money (7o quids for a piece of glass is a bit toomuch, uh?).
Considering that after HOURS of research I had found nothing better than a 169 euro full repair (LCD+glasstop) -in Germany...- I reckon the £70 was not a rip off anyway. I missed a beat when I saw that crack yesterday, and I swore to myself I'd get my baby back in action...with less than 100 pounds. Mission accomplished ;-)
If any of you guys (AND I DO HOPE YOU DON'T) breaks JUST the LCD (but not the glasstop), let me know and we can work out a nice price for both you and me (I have a spare LCD now...And if you read till here you might be in need of one!).
my e-mail [email protected]
p.s. Thanx to the forum I found answers to ALL my queries...but how comes NOBODY before me broke his glasstop?!?Am I the only silly one who made it?? ;-(
ciao guys and thanx for your help anyway (btw: htc europe was USELESS and no, I have no little flower on my girlfreind's sad OLYMPUS camera!)
cracking and hacking are forbidden here in this site, so please dont crack your screen again
70 pounds are really tooooooooo much for a broken peice of glass, but what else can you do? you have to buy it!!! any way, congratulations you have solved the issue finally.
hotvico said:
HELP!!!!!
Yesterday I was foolishly playing around with my MDA Vario and it fell from my hands...onto the hard floor. Now the display is cracked (mind you, NOT the LCD!!!!!Just the glasstop, digitizer, lense or whatever you call it). It still works perfectly but when I press with the stylus over the crack it just freaks out. End of the day: I can use it but I can't play with it. I spent AGES googling for a solution but apparently all I can find is LCD replacements (which actually DO include the screen...but cost 3 times asmuch). Anybody can help? please.........I'm desperate!
Vico
Click to expand...
Click to collapse
Sorry for your sceen!
Were did you find you "emule" skin?
Thanks
Seb.
I took my phone back to O2, I had no insurance, so i was expecting to have to pay to get it repaired (the girl behind the counter looked at me like i was insane to try and get it fixed "It'll be sooo expensive").
However when I went to pick it up a few days later, they gave me a new one, with new battery, earphones, stylus etc... for free!
The receipt simply said "unrepairable".
You have a great service in europe, I live in an arab country, once you crack your screen here they will say " you have broken your screen to get a new one, but you will never!!!" then they take your mobile to fix it, you wait for 24 months, then they say that they cant find the mobile, so they give you brand-used siemens A-35 mobile instead of the mini s, saying that "they have almost the same features. either accept it or go and kill yourself"
Thats how our companies deal with us!!!
Thank god, you live in europe!!!
mohgdeisat said:
You have a great service in europe, I live in an arab country, once you crack your screen here they will say " you have broken your screen to get a new one, but you will never!!!" then they take your mobile to fix it, you wait for 24 months, then they say that they cant find the mobile, so they give you brand-used siemens A-35 mobile instead of the mini s, saying that "they have almost the same features. either accept it or go and kill yourself"
Click to expand...
Click to collapse
Are you in jordan? I cracked, no better yet SMASHEd, the screen on my 9500 about a year ago when i was on summer vacation in Saudi Arabia. I took it to the warranty repair center and i just had to convince them that it was an accident. They gave the device to a very talented philipino guy sitting in a little cubicle, 15 min later, had my device with a new screen. 30 minutes later had traded in the 9500 for a I-Mate Jam(my first windows mobile device).
Are you in jordan? I cracked, no better yet SMASHEd, the screen on my 9500 about a year ago when i was on summer vacation in Saudi Arabia. I took it to the warranty repair center and i just had to convince them that it was an accident. They gave the device to a very talented philipino guy sitting in a little cubicle, 15 min later, had my device with a new screen. 30 minutes later had traded in the 9500 for a I-Mate Jam(my first windows mobile device).
Click to expand...
Click to collapse
You are completely right, but do you know why did they do that with you? because you are not arabic guy, you are american. Lets be fair, the service in Saudi arabia is a bit better than the service in jordan, but when an arabic company deals with an arabic customer that cracked his screen, they will crack his head and kick him out of the company office.
Ofcourse, our companies are not as bad as I describe, but it will never happen that you crack your screen and they simply give you a new phone with a new battery, because they feel that they will look stupid.
Thats how our companies deal with us!!!
Hey guys...
Now that my problem is sorted out I am putting the LCD on e-bay.
If u r reading this thread I believe you might want to get your hands on it so here it is:
http://computers.search.ebay.co.uk/...ZQQsargnZQ2d1QQsaslcZ3QQsbrftogZ1QQsofocusZbs
Hope to help you while you help me!
ciao
Vico
where can I buy a screen for the Cingular 8125????
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
where can I buy a screen for the Cingular 8125????
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
Re: where can I buy a screen for the Cingular 8125????
dewberrie said:
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
Click to expand...
Click to collapse
I presume we are the $169 site that you found. You can also order just the part and receive a 10% discount on the part. There is no warranty when purchasing the part only though. Simply put "part only - 10% no warranty" in the special instructions field of the order.
where can I buy a screen for the Cingular 8125????
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
I can get these genuine back covers cheap but will sell for £15 each if anyone is interested.
just bought 1 for $10.00
besides cnn where u got it from?
lyriquidperfection said:
I can get these genuine back covers cheap but will sell for £15 each if anyone is interested.
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Click to collapse
LMFAO !!!!! In your dreams...
They can be found for 5 euro, so GTFO .
where to get them for the best price?(5 euro?) Im looking on my cover now and there are some scratches lol So if they are really that cheap I will buy a new one
well everyone else is making money on here from donations so i may aswell try and get in on the action! lol
£15 when i can get it at an official source for $15?
lyriquidperfection said:
well everyone else is making money on here from donations so i may aswell try and get in on the action! lol
Click to expand...
Click to collapse
Well you just want to make profit, but that's a dumb way make profit...why don't you research and find a wholesaler to sell it to you so you can sell it for $10
The people who get donations deserve more money then they get (Because they provide to us, they DONT SELL TO US). And you aren't providing anything so I disagree with you.
dadeadman said:
£15 when i can get it at an official source for $15?
Click to expand...
Click to collapse
And where do you think I get them from eh? I get direct from SonyEricsson but have sold loads on ebay for £20. some people pay more for the convenience! And I make a few quid at the same time!
I could just get it from the service centre i guess, like a few minutes of time
I sent an email to SE asking where to get a replacement because the black paint is mostly scratched away.
The told me to send them the SI-Number and they will send me a free replacement in the next 14 days.
romansvillage said:
I sent an email to SE asking where to get a replacement because the black paint is mostly scratched away.
The told me to send them the SI-Number and they will send me a free replacement in the next 14 days.
Click to expand...
Click to collapse
LOL this is hot
two tone x1
anyone else tried this yet?
dinges000 said:
anyone else tried this yet?
Click to expand...
Click to collapse
What is that? X1 lying on the table?
i would go with black front, silver back. where did you get the housing from? is it OEM?
the other way around, and yes its oem, was ordering the replacement parts with the repair guy (from an s.e. service point) and had him order the black parts. and kinda liked the result
My HTC HD stopped responding to taps. Boots up OK. LCD is not cracked. I suspected touchscreen problem/ They checked my serial# and told that I'm still under warranty. Great ! So I sent device to HTC repair center in USA. They told me that it has a problem which is NOT covered by warranty and gave me HUGE price to fix it.
See email below
---------------------------------------
Dear Valued Customer,
This is documentation to provide suggested action repairs and quotation for
each service rendered.
RMA # xxxxxxxxx
Diagnosis:
LCD has Newton Ring
Suggested Repair:
Motherboard and LCD
Total Repair Price:
$546.08
------------------------------------------------------
Obviously I do not want to repair at that price. I can buy new HTC HD at this price. Can somebody explain what is
1. Newton ring
2. Why do I need to replace motherboard if phone boots up FINE ?
Anyway I asked HTC to NOT repair my phone and send it back. Can somebody recommend me good mail-in repair center in USA ? Some people can replace touchscreen/LCD by themselves, but that is NOT me
you should check out ppctechs
DRTigerlilly said:
you should check out ppctechs
Click to expand...
Click to collapse
Did you try them ?
I actually called them and they dont know what "Newton ring" problem on HTC HD. This kind of strange for repair company
Any other places ?
Newton Ring description...
http://www.mcclainsolutions.com/news/LCD_Damage.html
Here's an alternative worth looking at if you still wanna keep an HD
sell it AS-IS Broken on ebay...get about $200 for it.
Buy as USED one on ebay for bout $350.
You'll be out of $150...there thats a reasonable repair cost.
Just an idea..I have seen broken items go for a considerable amount of change on ebay( people use the parts, repair them themselves, all sorts of things), Any repair charge is gonna be over $100 unless you do it yourself so its worth looking into imo.
Lcrkz0023 said:
sell it AS-IS Broken on ebay...get about $200 for it.
Buy as USED one on ebay for bout $350.
Click to expand...
Click to collapse
Actually, it will be more then $150. Because of eBay/PayPal fees And I know that my HD was in InvisibleSHIELD from day 1. It will be hard to buy such "like new cosmetic condition" HD for $350
I'll try local repair shops. Here I was wondering if somebody used REPUTABLE online repairs.
Yea...maybe so then.
Im in the US too, I'll keep an ear out for ya. If I come across anything I'll shoot ya a PM or post it. Good luck, homie!!
Hey guys, I sent my HD2 to htc to get it
repaired and they tried charging me...
get ready for it... £340
So I told them to send it back, and when they
did, I took it to the local phone repair shop and they
fixed it for only £40
So basically if htc try to charge you an outrageous
amount of money, just take it to a local repair shop
what was wrong with it, £40 sounds minor, if that included parts and labour.
dazza9075 said:
what was wrong with it, £40 sounds minor, if that included parts and labour.
Click to expand...
Click to collapse
The digitizer had broken, but htc said that they would have to replace the motherboard and other parts.
Same thing happened with my friend. HTC told same thing to him.. In India, local shops dont keep its digitizer, so he just ordered one from ebay for about 25 dollars. then he saw a video on youtube guiding how to replace HD2 digitizer and in an hour he replaced it himself ...