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RESOLVED
I was pointed in the direction of this page. The guide is great to downgrade to WM5 from WM6.
If a mod would like to delete this thread, or leave it up for any future people in need....
Cheers
My phone has recently developed the irritating white screen and non-functioning D-Pad buttons. I just put it down to the ROM upgrade I did afew months back, but now I realise it's actually hardware. Well, I mentioned this to Orange when I rang about my account and they want to send me a replacement (even though it's out of warranty, my insurance covers it... lucky me )
The problem is, I've upgraded to the WM6 Black Rom, and unlocked the phone.
As they are picking the phone up at 6pm tomorrow, does anyone know if I can just downgrade using the WM5 upgrade Orange released? Or do I need to find the official Orange ROM?.. any url's would be great
Also, as I used the HTC Hermes SIM & CID unlock (I only unlocked the SIM), is there anyway I can undo this too? I'm pretty sure there is, as it said not to do the CID unlock otherwise it voids warranty.
Thanks for the help
I was in the same positon some months back, I just returned the phone to the courier. Nothing was ever mentioned about my mods.
Im sure they dont bother looking, the people in the orange shops might if you return it over the counter.
I have returned two modded phoines via a courier, and all has been sweet.
Steve
admans said:
I was in the same positon some months back, I just returned the phone to the courier. Nothing was ever mentioned about my mods.
Im sure they dont bother looking, the people in the orange shops might if you return it over the counter.
I have returned two modded phoines via a courier, and all has been sweet.
Steve
Click to expand...
Click to collapse
Good to know, cheers
not that it matters now.. but is this what was happening?
http://forum.xda-developers.com/showthread.php?t=321163
I have an X1i from O2 in the UK.
It has a few problems. First of all is the crack near the stylus, another is a crack next to the camera lens area, but the most annoying the 3.5mm jack being very very dodgy. It is difficult to get the right channel to work, that is using various sets of earphones including the SE supplied ones.
How do I go about getting a replacement? Is it O2 I need to speak to or is it SE?
You can go back to the store where you bought your X1.
If you ordered it through the internet, go to the site where you bought it.
Looks like I'll backup my stuff tonight and have a trip to the O2 shop!
Exchange??
Lokatho said:
You can go back to the store where you bought your X1.
If you ordered it through the internet, go to the site where you bought it.
Click to expand...
Click to collapse
Hi,
it would be nice if this would be so easy.
I have 3 cracks in the case by now and fighting about more than 7 weeks with Sonystyle and SE here in USA, guess what. NO replacement, they ignoring the emails, transfere me from one person to another and so on.
On top, i would have to pay for the repair.
So if you have other information or "written examples" for exchange, please share.
greetings
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
ant_thomas said:
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
Click to expand...
Click to collapse
Yes, because only if you have an original firmware will you receive any form of service.
An original firmware includes the updates as given in the thread by Pavel X1
Do you have to revert the spl back to normal? Will they check?
hi i just realise it too today my x1 has crack below the power button and the plastic caseing holding the battery i got it from o2 too but i got my phone through upgrade in november last year will they fix it? i didnt drop it or so this cracks just develop naturally thats not really good about the qc
ant_thomas said:
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
Click to expand...
Click to collapse
Definitely yes!
Flash back to the stock O2 R10A ROM and flash the SPL back to the stock one while you're at it. It is the sort of thing that they do notice and bill you later on.
I'm also sending my X1i back to O2 for the crack by the battery compartment. I've had the phone less than 2 months. They're bringing my refurb handset tomorrow and taking my original one away. In fact my posting about it is here...
http://forum.xda-developers.com/showpost.php?p=3474988&postcount=680
X807, since you're in the UK, the magic words are "Sale of Goods Act, as amended" and "not fit for purpose". If O2 try to fob you off to SE, remind them that under the Sale of Goods Regulations you have the contract of sale with the retailer, not the manufacturer. It is up to the *retailer* to arrange repair or replacement.
Lokatho said:
Yes, because only if you have an original firmware will you receive any form of service.
An original firmware includes the updates as given in the thread by Pavel X1
Click to expand...
Click to collapse
Come to think of it... that question has always been at the back of my mind. What if your X1 was unable to power on? Had sent my X1 for servicing cos of that before. If that's the case you wouldn't be able to flash back to the original firmware. Guess that's one of the reasons for me holding back from using a custom firmware till now.
ZenithUK said:
Definitely yes!
Flash back to the stock O2 R10A ROM and flash the SPL back to the stock one while you're at it. It is the sort of thing that they do notice and bill you later on.
I'm also sending my X1i back to O2 for the crack by the battery compartment. I've had the phone less than 2 months. They're bringing my refurb handset tomorrow and taking my original one away. In fact my posting about it is here...
http://forum.xda-developers.com/showpost.php?p=3474988&postcount=680
X807, since you're in the UK, the magic words are "Sale of Goods Act, as amended" and "not fit for purpose". If O2 try to fob you off to SE, remind them that under the Sale of Goods Regulations you have the contract of sale with the retailer, not the manufacturer. It is up to the *retailer* to arrange repair or replacement.
Click to expand...
Click to collapse
Right, all sorted ROMwise, I went into the O2 shop where I bought it to sort it out and I was nicely informed (or maybe fobbed off) that another employee in the shop who will be in tomorrow and supposedly has an X1 and had the same problem. But what he did was find online a list of models which was in a bad batch, printed it off and took it to O2 and got an instant replacement in the shop. I've now come home with my X1 and I'm looking for said list. Bare in mind I'm dubious of anything official here.
Since I've been around these parts for long enough (Previous Orange SPV Original owner) I knew that surely here would be the first place to look. Only "list" I can find is on the first page of the cracks thread, and yes mine is one of them, 08W46.
Maybe this is the list, who knows, but I will print the page off and take it to them, and hopefully speak to this guy.
It seems the link in question was
http://xperia-x1.com/xperia-x1-starting-to-show-some-cracks/
So it's not official and the person who originally told me of an instant replacement it talking a load of bollocks.
I am now sending it directly back to SE. Hopefully I'll get a replacement but obviously I'm not overly confident.
u'll most likely get a new one.. i had an issue with my phone where the volume key wasn't working and sent the phone to SE and i got a new one in like 4days..
Heres the story:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
First I was going to buy it off Amazon, unlocked, £450 <-- Awesome!
But then I checked the next day, and it went up to £519, not sure if there was an original error or I was just very unlucky, needless to say I was very angry and dissapointed
So I headed over to ebay, I wasn't finding anything to great (price wise) but then I found a O2 locked brand new HD2. As I was going to use an O2 PAYG sim card anyway, I decided that that would be the phone I bought
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Everything seemed fine, but just now I've been reading around on forums (includng xda) and Ive seen that O2 models mess around with the HD2's software, ripping some of the things out of it (like the wifi router), so now Im worried im not going to have a very good version.
+ The phone is an unwanted upgrade from the guy on ebay, I didnt think that would make any difference going together with a PAYG sim, but now Im worrying.
Final question, will I have O2 branding on the back?
[★] said:
Heres the story:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
First I was going to buy it off Amazon, unlocked, £450 <-- Awesome!
But then I checked the next day, and it went up to £519, not sure if there was an original error or I was just very unlucky, needless to say I was very angry and dissapointed
So I headed over to ebay, I wasn't finding anything to great (price wise) but then I found a O2 locked brand new HD2. As I was going to use an O2 PAYG sim card anyway, I decided that that would be the phone I bought
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Everything seemed fine, but just now I've been reading around on forums (includng xda) and Ive seen that O2 models mess around with the HD2's software, ripping some of the things out of it (like the wifi router), so now Im worried im not going to have a very good version.
+ The phone is an unwanted upgrade from the guy on ebay, I didnt think that would make any difference going together with a PAYG sim, but now Im worrying.
Final question, will I have O2 branding on the back?
Click to expand...
Click to collapse
Dont worry. If the o2 software bothers you you can always put a stock htc rom on. See here for information.
Oh and there is no o2 branding on the case and barely any in the ROM either tbh. I have one myself. Im considering following the above guide 2moz just for the hell of it although i havent had any probs with the o2 rom so far.
[★] said:
Heres the story:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
First I was going to buy it off Amazon, unlocked, £450 <-- Awesome!
But then I checked the next day, and it went up to £519, not sure if there was an original error or I was just very unlucky, needless to say I was very angry and dissapointed
So I headed over to ebay, I wasn't finding anything to great (price wise) but then I found a O2 locked brand new HD2. As I was going to use an O2 PAYG sim card anyway, I decided that that would be the phone I bought
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Everything seemed fine, but just now I've been reading around on forums (includng xda) and Ive seen that O2 models mess around with the HD2's software, ripping some of the things out of it (like the wifi router), so now Im worried im not going to have a very good version.
+ The phone is an unwanted upgrade from the guy on ebay, I didnt think that would make any difference going together with a PAYG sim, but now Im worrying.
Final question, will I have O2 branding on the back?
Click to expand...
Click to collapse
No external branding from what I'm aware, but using goldcard / hardspl (when its out) you can flash to any standard rom and get the features back
damn you optiknerv, you beat me too it
Wow thanks guys, another LOAD off my mind, geez xda forums are great
So there are no problems right?
Oh and what are your views on the fact that its somebody elses contract upgrade?
[★] said:
Wow thanks guys, another LOAD off my mind, geez xda forums are great
So there are no problems right?
Oh and what are your views on the fact that its somebody elses contract upgrade?
Click to expand...
Click to collapse
If you got it cheap and it aint broke. Fool them!!
Mines O2 free upgrade on my contract. There is zero branding on the hardware and pretty much the only O2 branding i have seen on the phone is there wallpaper. I have filled out the form on there website to get it unlocked in case I ever need to use it on another network.
The only problem i have with it is that i am going have to jump through the hoops of using the goldcard method the flash it but i guess that's not to hard.
bzdemes said:
Mines O2 free upgrade on my contract. There is zero branding on the hardware and pretty much the only O2 branding i have seen on the phone is there wallpaper. I have filled out the form on there website to get it unlocked in case I ever need to use it on another network.
The only problem i have with it is that i am going have to jump through the hoops of using the goldcard method the flash it but i guess that's not to hard.
Click to expand...
Click to collapse
What do you mean by jump through hoops, whats the problem?
Also could you send me a link to the form for unlocking? I'm thinking it might be a good idea for the future. Could I unlock now and keep my O2 PAYG card in it as normal, I could right? It would just be like using the sim card in a phone that was locked from the start
bzdemes said:
Mines O2 free upgrade on my contract. There is zero branding on the hardware and pretty much the only O2 branding i have seen on the phone is there wallpaper. I have filled out the form on there website to get it unlocked in case I ever need to use it on another network.
The only problem i have with it is that i am going have to jump through the hoops of using the goldcard method the flash it but i guess that's not to hard.
Click to expand...
Click to collapse
What form is that? Havent heard of that.
branded HTC devices
I made some bad experiences with an o2-branded HTC Touch HD from Germany. In case of warrenty HTC told me to contact an o2-shop in order to get it repaired. It took some extra time to get it back because I had to give it to o2 (and they sent it to htc) Therefore I decided to buy a HTC HD2 without any branding to avoid this kindergarden games this time and forever.
The second point is that (if you don't want do use HSPL) branded roms are published not that regularly as stock-unbranded are.
PS: o2 costumers help each other all across Europe, don't they?!!
weichei said:
I made some bad experiences with an o2-branded HTC Touch HD from Germany. In case of warrenty HTC told me to contact an o2-shop in order to get it repaired. It took some extra time to get it back because I had to give it to o2 (and they sent it to htc) Therefore I decided to buy a HTC HD2 without any branding to avoid this kindergarden games this time and forever.
The second point is that (if you don't want do use HSPL) branded roms are published not that regularly as stock-unbranded are.
Click to expand...
Click to collapse
That is true but he has bought it second hand and so he doesnt have a warranty as a second owner. Flame me if ive got buyers rights wrong.
Good choice. You can install the WiFi router separately and the total ammount of branding on the phone is the wallpaper which you can change. And the O2 doesnt seem to have half the bugs that people are complaining about.
My handset speaker doesnt crackle, all of my SMSs send with no problem, there are no spelling mistakes and all is well with the phone!
I think this is the correct link
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form
basically O2 are unlocking there phones for free. Sounds like it takes a while for them to give you the unlock code. Think it told me 28 days or something. I am in no rush to have it unlocked just figured its worth doing just in case.
That is true but he has bought it second hand and so he doesnt have a warranty as a second owner. Flame me if ive got buyers rights wrong.
Click to expand...
Click to collapse
Yeah thats one of the only problems I have with it, Its not really second hand though, its unopened, but I guess that still kinda counts as SH. Heres a question for you, is there anyway I can get new warranty on it from either O2 or HTC ?
Reading the warrenty agreement in my O2 HD2 i bought on ebay, it mentions about second hand buyers, (i should have read it a bit more); but its a case of, if you can show proof of purchase, it should be no problem.
MidnightDraven said:
Reading the warrenty agreement in my O2 HD2 i bought on ebay, it mentions about second hand buyers, (i should have read it a bit more); but its a case of, if you can show proof of purchase, it should be no problem.
Click to expand...
Click to collapse
Ahh, well it was an upgrade, so He said there was no reciept with it? shall I just ask for all paper work he has for it ?
[★] said:
Ahh, well it was an upgrade, so He said there was no reciept with it? shall I just ask for all paper work he has for it ?
Click to expand...
Click to collapse
He will be able to print his receipt in his "My o2". I can print all my upgrades etc from this screen. Although the info in minimal, its better than nothing. Also take a note of his address and print off the ebay item as proof of purchase.
Please also note, regardless that the phone is second hand you will have warranty with it. The warranty is covered on the handset regardless who owns it. fact.
Mines an upgrade and the only bit of paper work i have for it is a single piece of paper confirming the order that came with the handset. Pretty much just has my name, the phones name and a return sticker on it. So i don't imagine he will have anything that will help you use the warranty.
It needs to be your proof of purchase.
Otherwise there's no proof it belongs to you.
In the end Ive decided Im going to cancel the one on Ebay and buy a brand new one from expansys, it may be a little more, but at least its got warranty, I can return the product If I need too and its not unlocked.
I just hope the guy on ebay doesn't get too angry at me
I got an unlocked HTC Magic (the seller was using it on Fido) yesterday and noticed the internet was not working. I went on Rogers website and got the HTC Sync software (140mb) and started the update. The setup told me I currently have x version and it is going to update to y version. After clicking next, the setup started the update.
Half way through the update, the phone's screen went dark and htc sync gave an error and said cannot detect phone. At this point, the phone is bricked. I have tried "Volume down" + pwr but nothing shows on the screen. Tried the "back button" + pwr too and the phone showed no response again.
I took it to a repair shop and I was told he tried reprogramming EPROM chip on phone ($40) but that did not work. Today he told me for $170 he can order a new EPROM chip and reprogram so the phone will be working again.
I'm totally bummed out now
Can anything be done about the phone or is it a goner? There is no point contacting Rogers either right? Would contacting HTC help?
bluezz said:
I got an unlocked HTC Magic (the seller was using it on Fido) yesterday and noticed the internet was not working. I went on Rogers website and got the HTC Sync software (140mb) and started the update. The setup told me I currently have x version and it is going to update to y version. After clicking next, the setup started the update.
Half way through the update, the phone's screen went dark and htc sync gave an error and said cannot detect phone. At this point, the phone is bricked. I have tried "Volume down" + pwr but nothing shows on the screen. Tried the "back button" + pwr too and the phone showed no response again.
I took it to a repair shop and I was told he tried reprogramming EPROM chip on phone ($40) but that did not work. Today he told me for $170 he can order a new EPROM chip and reprogram so the phone will be working again.
I'm totally bummed out now
Can anything be done about the phone or is it a goner? There is no point contacting Rogers either right? Would contacting HTC help?
Click to expand...
Click to collapse
I'd try contacting HTC before dropping $170 on the phone. You're better off asking them what happend as opposed to some joe blow at an electronics store.
FoTwoZero said:
I'd try contacting HTC before dropping $170 on the phone. You're better off asking them what happend as opposed to some joe blow at an electronics store.
Click to expand...
Click to collapse
i second this statement. do you have insurance? if you have insurance just get a new one.
r3s-rt said:
i second this statement. do you have insurance? if you have insurance just get a new one.
Click to expand...
Click to collapse
Don't have any sort of insurance and even though the phone is less than a month old, I got no proof of purchase etc for warranty either :-/
bluezz said:
Don't have any sort of insurance and even though the phone is less than a month old, I got no proof of purchase etc for warranty either :-/
Click to expand...
Click to collapse
Don't worry about getting a new one yet, just ask them what happend and see if they can trouble shoot you.
I had this happen once. I was still able to fastboot, so I ran the update again and worked fine.
Yours sounds a little more serious, though.
this seems a bit weird to me, are u sure it was an Rogers branded phone?
achillies400 said:
this seems a bit weird to me, are u sure it was an Rogers branded phone?
Click to expand...
Click to collapse
It is not a rogers branded phone. The previous user was using it on Fido (sister network to Rogers).
Fido doesn't have the Magic, the phone is unlocked obviously, and hopefully it wasn't with another company such as tmobile.
And do you know what the motherboard version of it is?
KAwAtA said:
Fido doesn't have the Magic, the phone is unlocked obviously, and hopefully it wasn't with another company such as tmobile.
And do you know what the motherboard version of it is?
Click to expand...
Click to collapse
Just found out the reason of brickage. It was not a Canadian phone to begin with. HTC checked using the IMEI number that its a Vodafone Spain sapphire!
Motherboard version 32B. No wonder it bricked on rogers update. I wish HTC Sync had seen that its a 32B European phone and not try to update it as a Canadian phone.
Well sorry to hear that, the update was not for that type of phone in the first place...
achillies400 said:
Well sorry to hear that, the update was not for that type of phone in the first place...
Click to expand...
Click to collapse
Yeah, the update was never meant for the phone. Thank you rogers for killing my data (Interwebs) and starting the problem in the first place.
I contacted HTC US who sent me to HTC UK, HTC UK sent me to Vodafone Spain, Vodafone said they will not help me without Vodafone SIM card and a valid Vodafone number tied to the Phone. They were not willing to even take the IMEI or Serial number on the phone.
At the end, I contacted HTC Spain which told me no matter which HTC I take it to, they will not fix the phone since Vodafone has bought all the rights on the phone from them (including repair and warranty). They also said Vodafone should have taken the IMEI number which would tell them this is their phone.
After all this, I think it's time to bury the phone in my backyard.
HI I just downloaded the radio from http://forum.xda-developers.com/showthread.php?t=611787
Leo_RADIO_15.28.50.07U_2.05.50.11 **(from TMOUS 2.01):
The flashing was done successfully. But the phone never woke up afterwards.
no led when i connect to power. and cannot get into the boot loader mode by pressing the power button and volume down either.
Any suggestions?
Nothing you can do. You're not suppose to flash a .51 radio on a TMOUS HD2 or else it will brick it
ruwan7 said:
Leo_RADIO_15.28.50.07U_2.05.50.11 **(from TMOUS 2.01):
Click to expand...
Click to collapse
I Punch Babies said:
Nothing you can do. You're not suppose to flash a .51 radio on a TMOUS HD2 or else it will brick it
Click to expand...
Click to collapse
He didn't, he flashed a ..50.. radio,,,,, sadly, it is one of the two ..50.. radios that has the same effect as a 51 on tmous - brick
2.04.50.x and 2.05.50.x are just as deadly as any 51 radio for tmous.
@OP, sorry, its gone.
Flashed wrong radio
I did the same thing to mines and like they said there is nothing you can do. I even sent my phone to HTC to see if they could fix it. no luck just a waste of time and money. Sorry for your lost..
why they dont just remove it and tell about it :O
return it to HTC. tell them it just stopped working, it should still be in warranty.
Sad
Thanks for your condolences guys.
I am not in the US and I just bought this from a phone dealer who brought it from the US and he also has bought it from another person in the US probably from ebay. So no invoices or anything at all. So is it possible to return it back to HTC or Tmobile without any documentation? the phone definitely should be under warranty cos its still a new new model. But no documentation to prove purchase..
Do you guys think it is possible get a replacement without any documentation or the original owner??
ruwan7 said:
Thanks for your condolences guys.
I am not in the US and I just bought this from a phone dealer who brought it from the US and he also has bought it from another person in the US probably from ebay. So no invoices or anything at all. So is it possible to return it back to HTC or Tmobile without any documentation? the phone definitely should be under warranty cos its still a new new model. But no documentation to prove purchase..
Do you guys think it is possible get a replacement without any documentation or the original owner??
Click to expand...
Click to collapse
Sorry for your loss, the phone is definitely dead unfortunately. Not sure what your recourse can be given the lack of documentation You could always try just telling them it's dead and see what they say, good luck!
noone have the tool to unbrick it else then tmobile :?
its def worth contacting htc to ask about warranty. all products come with a manufacturers warranty, and in this case all hd2s are still within the first year.
they may charge something, since its outside the sales route, but better than nothing!
i bought a faulty archos 605 WiFi from ebay, brand new, dead out of box for £200 less than cost,,, archos fixed it for £25 and sent it back shipping free.
Mine gets into boot loader but I am not able to flash any rom. When i try via usb it always stop at 8%
When i try from SD card nothing happens. It looks like as if the boot loader is not reading from SD card.
Any sugesstions?
ruwan7 said:
Thanks for your condolences guys.
I am not in the US and I just bought this from a phone dealer who brought it from the US and he also has bought it from another person in the US probably from ebay. So no invoices or anything at all. So is it possible to return it back to HTC or Tmobile without any documentation? the phone definitely should be under warranty cos its still a new new model. But no documentation to prove purchase..
Do you guys think it is possible get a replacement without any documentation or the original owner??
Click to expand...
Click to collapse
Just like the SD Card Gimmick where SO many people are responding, that HTC is catching on. They get so many bricks back due to bad flashes, that they are now catching on to that too, but it's still worth a try. I bought mine off Craigslist 2nd hand, and HTC replaced my Motherboard for free a few months ago. Of course, it was still under warranty.