Database Users

Anyone from Europe sent the N1 for repairs?

Hey guys.
I've previously posted here that my N1 has some rebooting issues. It turns out its a hardware issue and i would like to send it for repairs.
I have contacted HTC using the support phone number but it turns out the number is not allocated. After sending 2 emails to them i haven't received any reply.
The phone was bought from the US and shipped to a person in UK which than sent it to me in Romania. I have the bill and everything since the package was never opened.
Has anyone from Europe managed to send it for repairs to US and if yes, how?
Thanks.

You should be able to send the phone to HTC UK instead, bit closer.
I've sent mine there and it was easy, but then I am UK based.

sent mine to uk from sweden. got it back 10days later. swap even though bootloader was unlocked. great service only had to pay shipping 1 way

bevan1971 said:
sent mine to uk from sweden. got it back 10days later. swap even though bootloader was unlocked. great service only had to pay shipping 1 way
Click to expand...
Click to collapse
hey bevan, what was the problem on your nexus?
i just sent mine to the UK because of dust under the left corner.
when i bought it, it was perfect, no clicking sound, no dust. fast forward 2 months, I decided to unlock the bootloader since everything was good.
10 days after that.. clicking sound and lots of dust.
im bricking it waiting for HTC to come back to me now.

I've talked to HTC this morning. They don't want to help. They say i should call an US number which will result in an enormous bill. So that's it. I'm stuck with it. This is my last HTC phone. I'm changing it. I'm very pissed off. Its not the first time HTC's customer service is this bad.

the screen was not flush. sunk in a little on the right handside.

sorry to here that. strange they dont want to help. I wouldn't give up sp easy though. sure you could get this sorted. good luck

Can you not get it back to the person in the UK who shipped it to you? I'm sure they'd have no trouble sorting it.

lorin.bute said:
I've talked to HTC this morning. They don't want to help. They say i should call an US number which will result in an enormous bill. So that's it. I'm stuck with it. This is my last HTC phone. I'm changing it. I'm very pissed off. Its not the first time HTC's customer service is this bad.
Click to expand...
Click to collapse
call the UK number instead.
I had no problem getting mine accepted from Ireland.

I saw a guy on another forum, that got his nexus succesfully repaired even though he lives in Denmark, i dont remember if he got it from the UK or the US, but he called HTC Denmark, they then called HTC UK and they fixed a adress he should send it to in the UK, and they repaired it for him.
So try to contact your local HTC, that might help.

lorin.bute said:
Hey guys.
I've previously posted here that my N1 has some rebooting issues. It turns out its a hardware issue and i would like to send it for repairs.
I have contacted HTC using the support phone number but it turns out the number is not allocated. After sending 2 emails to them i haven't received any reply.
The phone was bought from the US and shipped to a person in UK which than sent it to me in Romania. I have the bill and everything since the package was never opened.
Has anyone from Europe managed to send it for repairs to US and if yes, how?
Thanks.
Click to expand...
Click to collapse
You should be able to send to UK repair or send it to the person that shipped to you and get it repaired. I live in UK & sent mine in for repair( Charging Problem), it got it back 5 days of receipt.

The USA HTC Service department and HTC Europe all pointed me to a phone number in the US. I told them i can't call because of the international call rates and they told me there's nothing they can do. I'm stuck.
They told me to ask a friend in the States to call for me. I don't have such a friend. Oh well, the phone is usable for now, but its sucks when it reboots when you need it the most.

martinsolsen said:
I saw a guy on another forum, that got his nexus succesfully repaired even though he lives in Denmark, i dont remember if he got it from the UK or the US, but he called HTC Denmark, they then called HTC UK and they fixed a adress he should send it to in the UK, and they repaired it for him.
So try to contact your local HTC, that might help.
Click to expand...
Click to collapse
I tried contacting my local HTC Office/Service and the number does not exist.
On htc's support page the number for Romania is incorrect. I got so pissed off when i noticed that. But i cooled down by now.

x10 failure rate

Hey
I'm currently on my 3rd x10 which 2 have stopped charging, is this common? I sent my last one off for repair on debranded firmware (nordic 026) got a reply saying it was ready for pick up. When collecting they apologized and said that they had to replace it, is it a common issue for it to stop charging?

hal752 said:
Hey
I'm currently on my 3rd x10 which 2 have stopped charging, is this common? I sent my last one off for repair on debranded firmware (nordic 026) got a reply saying it was ready for pick up. When collecting they apologized and said that they had to replace it, is it a common issue for it to stop charging?
Click to expand...
Click to collapse
Thanks God never happened to me but what country did you buy it from?

There are several members here and several on the SE boards that are having similar issues. The only advice seems to be connecting the phone to SE PC Companion and doing a repair flash. There have been no updates for confirmation of this being a hardware or software issue. I'm guessing this is because the phones are still in warranty and defective units are being swapped.
I personally also experienced this problem and am getting a replacement battery this week. I intend to test some things out and post some results hopefully by Monday.

I had a friend with an X10 that had his stop charging but it was due to the usb connector failing.

forzanerazzurri said:
I had a friend with an X10 that had his stop charging but it was due to the usb connector failing.
Click to expand...
Click to collapse
I also strongly suspect this.

Mine failed. Had to get a replacement.
Sent from my X10a using XDA App

Mine stopped charging too... but turns out it was a faulty cable. Initially I suspected something wrong with the hardware because the charging problem seemed to go away after a couple of reboots, then I noticed that the situation improved after an firmware upgrade. Eventually when it still kept repeating, I just tried with a different cable. The phone hasn't had a charging problem since then.

Mine began restarting instaneously when it attempted to use the cell antenna. Contacted Rogers, had a replacement shipped.
Not only does the replacement have no issues, but it seems to perform a bit smoother on an older firmware (20, not 26), and has longer battery life to boot. I didn't even bother doing a firmware update and debranding it for this reason.

Clyzm said:
Mine began restarting instaneously when it attempted to use the cell antenna. Contacted Rogers, had a replacement shipped.
Not only does the replacement have no issues, but it seems to perform a bit smoother on an older firmware (20, not 26), and has longer battery life to boot. I didn't even bother doing a firmware update and debranding it for this reason.
Click to expand...
Click to collapse
How do you go about getting rogers to do this? MY GF has an x10 that ive posted about in another thread that when you call people, the mic dosent turn on. You have to hang up and call again for it to work. That and the phone sometimes wont wake up when buttons are pressed. The battery has to be taken out. She isnt really a tech person so she has barely any apps and never debranded/rooted, etc anything. When she phoned that 1800 number rogers gave they troubleshooted the phone and refused to admit there were any problems.

forzanerazzurri said:
How do you go about getting rogers to do this? MY GF has an x10 that ive posted about in another thread that when you call people, the mic dosent turn on. You have to hang up and call again for it to work. That and the phone sometimes wont wake up when buttons are pressed. The battery has to be taken out. She isnt really a tech person so she has barely any apps and never debranded/rooted, etc anything. When she phoned that 1800 number rogers gave they troubleshooted the phone and refused to admit there were any problems.
Click to expand...
Click to collapse
Rogers are assholes...try again, and refuse to admit that the phone is fine. If necessary, ask to speak to a supervisor or customer relations.

Call 1-866-931-3282 instead of customer care.
Sent from my X10a using XDA App

Mine just started to restart itself endlessly and if i turn it of for 2 hours and then i turned it on it was fine ... for 20 min and then got worse no matter what i did it restarted it self endlessly so i take it back to the shop and they replaced it 1st was black now i`m using white

Zaslav said:
Call 1-866-931-3282 instead of customer care.
Sent from my X10a using XDA App
Click to expand...
Click to collapse
Whats that number for?

I've had 3 defective ones that I sent back to Rogers already. The one I have now is pretty ok but we'll see. Two of them had the USB connector issue and the last one wouldn't keep 3G connection.

forzanerazzurri said:
How do you go about getting rogers to do this? MY GF has an x10 that ive posted about in another thread that when you call people, the mic dosent turn on. You have to hang up and call again for it to work. That and the phone sometimes wont wake up when buttons are pressed. The battery has to be taken out. She isnt really a tech person so she has barely any apps and never debranded/rooted, etc anything. When she phoned that 1800 number rogers gave they troubleshooted the phone and refused to admit there were any problems.
Click to expand...
Click to collapse
I called up Rogers tech support, went to their phone/PDA support section. The guy was overall very helpful, asked in detail what the situation was, whether or not I had done a firmware update, etc.etc. I'm actually using an unlocked X10 with Fido, so we had gone over that as well. He came off as fairly knowledgeable, and realized he isn't just talking to someone that forgot to charge their battery.
They way they do exchanges is they send you a replacement (refurbished I believe), and you send your defective one back. For this, I had to get my father's permission to use his Rogers account, since they charge the account for $500 if they don't receive your defective phone, or if your problem is not covered by the warranty (i.e. is not a manufacturer's defect).

Clyzm said:
I called up Rogers tech support, went to their phone/PDA support section. The guy was overall very helpful, asked in detail what the situation was, whether or not I had done a firmware update, etc.etc. I'm actually using an unlocked X10 with Fido, so we had gone over that as well. He came off as fairly knowledgeable, and realized he isn't just talking to someone that forgot to charge their battery.
They way they do exchanges is they send you a replacement (refurbished I believe), and you send your defective one back. For this, I had to get my father's permission to use his Rogers account, since they charge the account for $500 if they don't receive your defective phone, or if your problem is not covered by the warranty (i.e. is not a manufacturer's defect).
Click to expand...
Click to collapse
Thank you.

chris_knows said:
Rogers are assholes...try again, and refuse to admit that the phone is fine. If necessary, ask to speak to a supervisor or customer relations.
Click to expand...
Click to collapse
Ok well they are sending out a new phone. I am terrified that they will charge us for the new one if they cant reproduce the symptoms of the phone.

When ythey send you the phone are they "brand new" , mine was refurbished and there was alot of scratch on the back =S. I had to send them my original one because the phone was overheating ALOT

hey i got an x10a from rogers and i had the same issue. turns out the phone was ok the tip of the cable however somehow was deformed and i had to get a new one. make sure its the phone and not the cable because the small tip seems to be very sensitive.

My x10 mini pro also stoppped charching...:-\
And all they told me they did when i send it for repair, was update the firmware...
Send from one of my three X10 type phones

HTC warrenty. Should I do it?

Hey!
The camera on my Nexus One has stopped working, and its clearly a hardware error.
The thing is; I live in Norway. I bought this phone in the states, since its not available in Norway.
So I contacted the HTC support in Norway, and they transfeered me to HTC UK. After talking to the guy, I will recieve an adress, where I have to send the phone, at my expense. Once they recieve it, they will send me a bill for the return cost. After that is payed, they will fix and send back my phone.
Is it worth it? How do I know that they will cover it from the warrenty, and how long will this take?
Any input, is appreciated
EDIT: The HBOOT thing is unlocked.

Is it worth it depends in the cost of the shipping. They tell you shortly after they receive it whether it's covered or not, they're pretty quick.

Shipping the phone to them is about 30 GBP. and the HBOOT is unlocked :/

Rusty! said:
Is it worth it depends in the cost of the shipping. They tell you shortly after they receive it whether it's covered or not, they're pretty quick.
Click to expand...
Click to collapse
Sorry to hijack the thread but do they charge out the arse for having parts fixed? I'm weighing up fixing my power button myself or sending it to them. (Previously opened so I doubt i'll get it fixed under warranty).

unlocked or not.. i had my nexus one power button broken. sent it to them unlocked and rooted and they sent me replacement. I had no problems from htc at all. the only thing i had to pay for was the camera, it was cracked by me, they charged me $60.00 us.

I think I will send it in. Worst case, I will lose £60, and get the phone back with a non working camera. (Ofcourse, that is if it doesnt get lost in the mail)
Should I go back to stock room, or do anything else before i send it in? And should I use the original box the phone came with?

My N1 had random restart/overheating issues and I sent it in with clockworkmod clearly installed, though I did install stock + factory reset before I sent it. I had no issues with the process and didn't have to pay a dime.
whether it's worthwhile is up to you, at worst they will charge you 200 USD to replace the main board but I doubt that will happen.

They were very reasonable when I cracked my screen. $55 including shipping is all it cost me.

Just called HTC again, because they got the wrong contact information on me. This time they told me that they will pick up the phone from my home, instead of me paying for the shipment. Very impressed so far

haltemien said:
Hey!
The camera on my Nexus One has stopped working, and its clearly a hardware error.
The thing is; I live in Norway. I bought this phone in the states, since its not available in Norway.
So I contacted the HTC support in Norway, and they transfeered me to HTC UK. After talking to the guy, I will recieve an adress, where I have to send the phone, at my expense. Once they recieve it, they will send me a bill for the return cost. After that is payed, they will fix and send back my phone.
Click to expand...
Click to collapse
I live in Austria - and my powerbutton was not working so i called the support and they told me that the repair is free as it is warranty and i only have to pay the mail to the UK - not the return.
haltemien said:
Is it worth it? How do I know that they will cover it from the warrenty, and how long will this take?
Click to expand...
Click to collapse
In my case: I send the phone to UK on 18.November - they received it on 22.Nov, and until now its not returned! (but they told me that a wrong ticket on their side was the problem)... ;-)
haltemien said:
Any input, is appreciated
EDIT: The HBOOT thing is unlocked.
Click to expand...
Click to collapse
My Phone was also unlocked...

I live in Sweden, my speaker was loos. I mailed HTC and got the ticket, paid for a recommended "bubble" envelope at the post office. Costed me 130 SEK(10 USD). Putted the phone without the battery, sim-card,SD-card and back case and the ticket around it. 10 days later i`ve got the phone back. New speaker and they even changed the receiver on it.
The phone was used when i`ve bought it so i got it without a recit and i`v got a Cyanogenmod on the phone. HTC putted the original rom back and locked it.
No questions asked.
HTC 4life!

I also had a good experience with HTC UK. My N1's power button stopped working and I had to sent it to UK because I bought it from USA instead of waiting for N1 launch in Spain with Vodafone.
It took 2 weeks: 3 days travelling to UK, 4 working days in HTC Repairing Center and 4 days travelling back to Spain (there were huge snows on it's way, it should have been faster because they sent it back with UPS -probably 2 days-).
Good luck,
PS: Don't send it in the original box, you might don't see it again!

Xperia Play not reading any simcard - No service/no simcard?

I just received my brand new Xperia Play yesterday.
It was purchased from ebay and was brand new in the box.
It was advertised as an unwanted upgrade as well as being unlocked.
However, yesterday I tried my international simcard which did not work, vodafone simcard and even after taking it to carphonewarehouse & orange trying a further 2 simcards, it fails to read ANY simcard regardless of company.
I have just a week to solve this problem since I am on holiday in the UK and have to leave nexr weekend.
Based on the above problem, what do you experts think the problem is?
I tried factory resettings, default settings, etc, still not reading any simcards.
The phone obviously is no good to me since it cannot make/receive calls/texts.
Aside from this problem, everything else is working perfectly.
Could this be a hardware issue or software? How can I figure out the problem.
Since time is a factor I don't have time to send it back and wait for repairs or a replacement.
Should this fault be quick & easy to solve I don't mind paying £20 or so if it can be fixed, beats waiting weeks for a replacement.
Any ideas you guys have please feel free to give me any ideas to try to get this phone reading sim cards.
Thanks guys/girls...

EVERY time I turn on my phone I get the following message ''please insert simcard and restart your phone'' even though the simcard inside the phone is working perfectly fine...

It sounds like a H/W fault... contact the seller and/or paypal
Sent from my R800i using Tapatalk

AndroHero said:
It sounds like a H/W fault... contact the seller and/or paypal
Sent from my R800i using Tapatalk
Click to expand...
Click to collapse
I did indeed contact the seller and am awaiting his answer...
Is the fault easy, quick and more or less cheap to fix from a local mobile phone shop?

If I was to download & use a custom rom, could this possibly fix the problem?
In the past I've had problems with bluetooth/wireless lan refusing to work even though everything else did.
After trying another rom it then worked.
This makes me wanna try another rom before returning the phone and waiting weeks for a replacement.
The seller however got back to me saying it was all working before, he has no idea why it's not reading simcards and to return it should it not work.
I will update the rom and report back.

kanej2006 said:
If I was to download & use a custom rom, could this possibly fix the problem?
In the past I've had problems with bluetooth/wireless lan refusing to work even though everything else did.
After trying another rom it then worked.
This makes me wanna try another rom before returning the phone and waiting weeks for a replacement.
The seller however got back to me saying it was all working before, he has no idea why it's not reading simcards and to return it should it not work.
I will update the rom and report back.
Click to expand...
Click to collapse
Flashing a new ROM won't repair the problem. What country was the seller in when he sold it to you? Maybe it's still sim locked. Try to unlock it using a 3rd party.
Sent from my Galaxy Tab P-1000 using Tapatalk
_______________________________
WHEN IN DOUBT, XDA
wow, i like this slogan.

hiu115 said:
Flashing a new ROM won't repair the problem. What country was the seller in when he sold it to you? Maybe it's still sim locked. Try to unlock it using a 3rd party.
Sent from my Galaxy Tab P-1000 using Tapatalk
_______________________________
WHEN IN DOUBT, XDA
wow, i like this slogan.
Click to expand...
Click to collapse
It was a UK seller to a UK buyer (me)
I've tried 4 different simcards of all different networks, not reading any simcard.
The phone appears to be unlocked according to the seller.
Can this issue be easily & cheaply fixed in a local mobile repair shop?

if its not been bootloader unlocked and then ota bricked then it sounds to me like its blacklisted in other words reported lost/stolen or fraudulant and so pretty much useless to anyone in the UK

mac_d4di said:
if its not been bootloader unlocked and then ota bricked then it sounds to me like its blacklisted in other words reported lost/stolen or fraudulant and so pretty much useless to anyone in the UK
Click to expand...
Click to collapse
Hmmm, how can I find out WTF is actually wrong with the phone?
The LAST thing I wanna do is return it, and then waiting ages for a replacement or refund.
Is it worth me taking the phone to a mobile repair place and asking them to look into this?

hiu115 said:
Flashing a new ROM won't repair the problem. What country was the seller in when he sold it to you? Maybe it's still sim locked. Try to unlock it using a 3rd party.
Sent from my Galaxy Tab P-1000 using Tapatalk
_______________________________
WHEN IN DOUBT, XDA
wow, i like this slogan.
Click to expand...
Click to collapse
dont think its sim locked since its saying please insert sim card if it was locked more than likely itll say please enter network unlock code
does sound like a hardware issue do you have the battery cover on when your trying it?
i know my play when the battery cover is off the sd card wont work etc maybe its the same with the sim card
sure i dont have to ask your putting in the simcard correctly right?
shame nonetheless it might be more expensive to try and fix it since parts are not easily available

The sim card works without battery cover... If you inserted the card in properly... It should work.... If not then refund it.
Sent from my XPlay using XDA App.

kanej2006 said:
Hmmm, how can I find out WTF is actually wrong with the phone?
The LAST thing I wanna do is return it, and then waiting ages for a replacement or refund.
Is it worth me taking the phone to a mobile repair place and asking them to look into this?
Click to expand...
Click to collapse
Best thing to do is pop it into an orange shop and ask them to check the imei on the blacklisting website, if it comes up blocked you know for certain. If it not then it could be a hardware issue but i doubt it. Good luck

mac_d4di said:
Best thing to do is pop it into an orange shop and ask them to check the imei on the blacklisting website, if it comes up blocked you know for certain. If it not then it could be a hardware issue but i doubt it. Good luck
Click to expand...
Click to collapse
This is a good idea.
Anyway I've just come back from a few mobile repair shops.
After checking the phone, the engineer said it appears to be blocked and will only work outside the country.
Should this be the case, it's not a major issue since I live in Dubai. I happen to be in London for a holiday.
The phone was bought from ebay, and if the handset is indeed blocked then the seller is taking the piss since he simply mentioned the phone being an unwanted upgrade as well as unlocked!
I will contact the seller now and see what he says.

it will work mostly everywhere except the uk

This is the only problem with buying phones off eBay, it happend to my sister twice. The good news is that it will work in other country's if it's ota blocked, as it just means that the imea number don't work with UK networks as they have a UK database with all phones that have been reported lost or stolen.
The problem with eBay/PayPal is you only have so many days to file a dispute, so the seller waits till times up then reports it lost or stolen then claims on there insurance, or in some cases take out a new contract just to sell the phone on eBay then not pay the bill. There's a chav lad near me that pays ppl to take out contracts and pays them so much for the phone, what these ppl don't realise is there ruining there credit rating.
Sent from my R800i using XDA App

DAVIDGBJONES said:
This is the only problem with buying phones off eBay, it happend to my sister twice. The good news is that it will work in other country's if it's ota blocked, as it just means that the imea number don't work with UK networks as they have a UK database with all phones that have been reported lost or stolen.
The problem with eBay/PayPal is you only have so many days to file a dispute, so the seller waits till times up then reports it lost or stolen then claims on there insurance, or in some cases take out a new contract just to sell the phone on eBay then not pay the bill. There's a chav lad near me that pays ppl to take out contracts and pays them so much for the phone, what these ppl don't realise is there ruining there credit rating.
Sent from my R800i using XDA App
Click to expand...
Click to collapse
Yeah, I've had quite bad experience using ebay even when buying from ebayers with high & perfect feedback.
Anyway the seller got back to me and swears it is a genuine phone that was claimed from an insurance company and is unlocked and sim free.
He said he tried 2 different sim cards with the phone before advertising it.
My question is how did it previously work yet now it refuses to read any sim?
I may take the phone to an alternative shop and ask them to look into this.
Could it be the sim/sim reader is faulty or damaged and therefore not reading sim cards?

if it was blocked by networks it would just scan for networks and not be able to register on one, it wouldnt say insert sim.
This has been badly flashed IMHO and to my knowledge there is no fix

Go into Service Menu and check Simlock Status:
Dial this:
*#*#SERIVCE#*#*
There are also different Service Tests. For me this problems sounds like the "faulty" method which was used to fix the OTA-Brick on unlocked bootloader!
If it is this problem, your phone will be simlocked (not network-locked!!!) to ANY sim card. And you have to unlock via Software -> Omnius/SE-Tool etc. etc.
Regards

Thanks everyone for your support.
As of now I have no idea of what the problem is.
All I can say is the Sony Ericsson Xperia Play is in a repair shop.
It will cost me £45 and on tuesday it should be repaired regardless.
Should they be able to fix the item, great, otherwise if they are unable to fix it then I will get a refund.
I will get back to you lot on tuesday with the results!
My poor 24 hour old brand new Sony Ericsson Xperia Play is in for repairs already and it's still got all the front and back protectors still on...

I've had the simcard reading thing happen to me a few times. After a few reboots, it would be fine again.

[Q] URGENT !! Dell venue pro not switching on(dead) ..Error while flashing

URGENT..Please help !! :fingers-crossed:
The device was initially freezing a lot ..So I happened to change the sd card to a 16 gb microsdhc from a 8gb one..But it still was having the same problems..Then I got to know about the EM app in the phone and I by mistake updated the touch firmware in it.
That is when I decided to flash the phone.Now while flashing the phone the phone froze all of a sudden(as already mentioned this was my original(earlier) problem).And the command prompt through which I was flashing the phone showed an error,so I removed the USB cable.From then,I'm not able to even switch on the phone(Not even able to see the Dell logo).
And please give me a solution about the touch firmware that I updated by mistake(That rendered the phone unresponsive to touch)
And there is no light even in the keyboard.
Thank you .

SANTHOSHGODSPEED said:
URGENT..Please help !! :fingers-crossed:
The device was initially freezing a lot ..So I happened to change the sd card to a 16 gb microsdhc from a 8gb one..But it still was having the same problems..Then I got to know about the EM app in the phone and I by mistake updated the touch firmware in it.
That is when I decided to flash the phone.Now while flashing the phone the phone froze all of a sudden(as already mentioned this was my original(earlier) problem).And the command prompt through which I was flashing the phone showed an error,so I removed the USB cable.From then,I'm not able to even switch on the phone(Not even able to see the Dell logo).
And please give me a solution about the touch firmware that I updated by mistake(That rendered the phone unresponsive to touch)
And there is no light even in the keyboard.
Thank you .
Click to expand...
Click to collapse
AFAIK, once you do the touch screen firmware update via EM, your phone can't be fixed via USB flashing anymore. From what I've read the unbricking process here on xda won't work at least. I'm not sure if a RIFF box would do it with what we have on the DVP so somene might want to chime in on this?
Does the computer recognize the phone even?

aleunge said:
AFAIK, once you do the touch screen firmware update via EM, your phone can't be fixed via USB flashing anymore. From what I've read the unbricking process here on xda won't work at least. I'm not sure if a RIFF box would do it with what we have on the DVP so somene might want to chime in on this?
Does the computer recognize the phone even?
Click to expand...
Click to collapse
What is a RIFF box ? No the computer is no longer able to recognize the phone ..

SANTHOSHGODSPEED said:
What is a RIFF box ? No the computer is no longer able to recognize the phone ..
Click to expand...
Click to collapse
Have a google at riff box/jtag man. I think someone here was doing something with one to try and revive his bricked DVP. Have a seach and contact him maybe?
And if all else fails, someone is selling a DVP system board off the bay for $40. I have no idea about the details of the listing so check it out yourself before jumping the gun. AFAIK, it even comes with a 16GB card And make sure it's worth the $40 for such an old phone... I regreted purchasing a glass for $50 to fix another cracked glass DVP when you can get one for not that much more if you wait for deals...
http://www.ebay.com/itm/New-Dell-Ve...209?pt=LH_DefaultDomain_0&hash=item5aebab3361
(the DVP is quite easy to tear down BTW, just search the forums for a service manual)

Thanks Aleunge.. you are the man!! +2 reps to your meter for this.. i went and bought my system board.. i get a free 16gig sd card and the system board is unlocked!! best part... :good:

new
aleunge said:
Have a google at riff box/jtag man. I think someone here was doing something with one to try and revive his bricked DVP. Have a seach and contact him maybe?
And if all else fails, someone is selling a DVP system board off the bay for $40. I have no idea about the details of the listing so check it out yourself before jumping the gun. AFAIK, it even comes with a 16GB card And make sure it's worth the $40 for such an old phone... I regreted purchasing a glass for $50 to fix another cracked glass DVP when you can get one for not that much more if you wait for deals...
(the DVP is quite easy to tear down BTW, just search the forums for a service manual)
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I don't know buying this mother board would certainly assure me that my dvp would get revived back.
And also would need the perfect tools to open up the phone ...right? Would you suggest me to open-up the dvp.(the warranty is already void).
Although I'm pursuing bachelors in technology,I've never opened-up a phone .. I don't want to regret it

new
mykalogist said:
Thanks Aleunge.. you are the man!! +2 reps to your meter for this.. i went and bought my system board.. i get a free 16gig sd card and the system board is unlocked!! best part... :good:
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Hey..just saw your post..Have you bought the system board? Is the phone now working properly ?
What kind of tools did you use ?
How did you open up the phone ?
Thanks

Hi, i bought my system board yesterday, tracking number says it will arrive at my house by monday so i'll let you know how it goes.. swapping a mother board out always fixes system errors which bricking would categorize under.. it wouldnt fix things like phone not charging or screen problems but definitely will fix cpu issues..

SANTHOSHGODSPEED said:
I don't know buying this mother board would certainly assure me that my dvp would get revived back.
And also would need the perfect tools to open up the phone ...right? Would you suggest me to open-up the dvp.(the warranty is already void).
Although I'm pursuing bachelors in technology,I've never opened-up a phone .. I don't want to regret it
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Click to collapse
Oh hey mykalogist, just PM you. Didn't know you already bought the baby. Good luck with it! :victory:
And yes, SANTHOSHGODSPEED, I can't say for sure it'll fix whatever is up with your phone, but if it was mine, I would give it a try for that price. It seems very probable since so much is on that DVP board like MK said. And don't worry about taking open the phone. Just remember that it's already broken. Being physically broken further ain't so bad right?
I've taken open a few phones and the DVP is really one of the easiest. Just grab the service manual from here and peak through it before you attack it (or youtube it first). The hardest part I find is really just taking the back cover off (fingernails and guitar pick help). After that, it's easy breezy.
And I think all you need is a couple of Torx screw drivers. I think a T4 and T5 but I can't remember exactly. Tweezers or a small pair of pliers help for taking out the microSD card.

UPDATE!! :good:
Ok so i recieved my system board today from RAKI computers on ebay thanks to Aleounge's great find.. i installed the system board and my phone works flawlessly.. yay its alive again!!.. i only have two bad things to mention however.. before i do let me point out that you will be getting a totally new phone new IMEI, service tag and E sevice number so your old phone doesnt exist anymore... ok my bads, the service board i got is locked to a network i have no idea what it is i'm still pending a find i'll be checking out my EM here shortly to see what network it is.. i tried both T-Mobile and AT&T sim cards and none of them were accepted, its asking me for a PIN/Unlock code. And remember your phone is now a totally new phone so when you call dell for this unlock code they will ask for your phone info which will be listed under a different owner so they wont give it to you until you provided them your purchase invoice from RAKI Computer. Oh so thats my update, phone works and booted up again and i was able to install updates up to Tango but the phone will not accept my T-Mobile or AT&T sim ... Thanks again Aleounge and i hope this helps someone.. Remember to Rep me one

thanks
mykalogist said:
Ok so i recieved my system board today from RAKI computers on ebay thanks to Aleounge's great find.. i installed the system board and my phone works flawlessly.. yay its alive again!!.. i only have two bad things to mention however.. before i do let me point out that you will be getting a totally new phone new IMEI, service tag and E sevice number so your old phone doesnt exist anymore... ok my bads, the service board i got is locked to a network i have no idea what it is i'm still pending a find i'll be checking out my EM here shortly to see what network it is.. i tried both T-Mobile and AT&T sim cards and none of them were accepted, its asking me for a PIN/Unlock code. And remember your phone is now a totally new phone so when you call dell for this unlock code they will ask for your phone info which will be listed under a different owner so they wont give it to you until you provided them your purchase invoice from RAKI Computer. Oh so thats my update, phone works and booted up again and i was able to install updates up to Tango but the phone will not accept my T-Mobile or AT&T sim ... Thanks again Aleounge and i hope this helps someone.. Remember to Rep me one
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Hey ..thanks for the update ..
So according to you the phone is working fine and its booted-up and that you are able to update it to tango ..
But you are not able to use the phone with any mobile carrier...ie you are not able to make or receive calls..is that right ?
So you would not advice me to go with that option ?? or do you?
How's the tango update ? Is there much of a difference to the start screen ? Are you able to resize the live tiles ?
And if you do like me to go forward with that ..Can you please tell me how you disassembled and assembled it ?
Looking forward to you reply

SANTHOSHGODSPEED said:
Hey ..thanks for the update ..
So according to you the phone is working fine and its booted-up and that you are able to update it to tango ..
But you are not able to use the phone with any mobile carrier...ie you are not able to make or receive calls..is that right ?
So you would not advice me to go with that option ?? or do you?
How's the tango update ? Is there much of a difference to the start screen ? Are you able to resize the live tiles ?
And if you do like me to go forward with that ..Can you please tell me how you disassembled and assembled it ?
Looking forward to you reply
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Yes exactly right.. I found out via my EM that the system board i bought is currently locked to Cincinnati Bell Wireless(CBW).. Because of this it will not accept my T-Mobile Sim or At&T.. The good thing about this is that you will get a new Service Tag, IMEI and E Service number Sticker with the system board.. This information will be blank as if you purchased a new phone. So all you have to do is call Dell Mobility Support.. They are gonna ask you for this info then ask for a copy of your Purchase invoice as proof.. When you send them this information they will register then new system board which is an entirely new phone to your name and give you the Unlock/Pin code to Bypass your sim error.. I havent messed around with tango much so i dont know the new features yet.. Hope this helps..

Can you check what the rom version is?
I havnt heard of a Cbell locked VP before (it's possible I merely overlooked this though)
It's EM -> Phone Information -> SW version.
I assume it'll be something like
Code:
2250.1800.7720.219
GLEOS2A421934_?
CBW-US

Problem
mykalogist said:
Yes exactly right.. I found out via my EM that the system board i bought is currently locked to Cincinnati Bell Wireless(CBW).. Because of this it will not accept my T-Mobile Sim or At&T.. The good thing about this is that you will get a new Service Tag, IMEI and E Service number Sticker with the system board.. This information will be blank as if you purchased a new phone. So all you have to do is call Dell Mobility Support.. They are gonna ask you for this info then ask for a copy of your Purchase invoice as proof.. When you send them this information they will register then new system board which is an entirely new phone to your name and give you the Unlock/Pin code to Bypass your sim error.. I havent messed around with tango much so i dont know the new features yet.. Hope this helps..
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You see that's the problem for me ..I'm from India and Dell representatives don't know a thing about this phone(they don't even know if this phone was ever launched in the market)..And at the same time I can't call the US helpline(as they would advice me to call the indian helpline;which is of no use..)..So even if I get this phone assembled I won't be able to make calls with it..(Unless I know someone in the US)

Yes it was CBW-US.. and it was locked to that network.. i called Dell and you are right they dont know anything about anything.. i waited on the phone for hours and didnt get any good news from they just loop holes.. But i found this guy that knew everything about the Dell Venue pro, sent him my imei and the network it was locked to and got the phone unlocked, i only paid 16$ on ebay and he's located in china where the phone was manufactured so i gave him my trust and it came through.. He unlocked the phone in literally 10mins.. i've been using it Flawless ever since..

Hey
mykalogist said:
Yes it was CBW-US.. and it was locked to that network.. i called Dell and you are right they dont know anything about anything.. i waited on the phone for hours and didnt get any good news from they just loop holes.. But i found this guy that knew everything about the Dell Venue pro, sent him my imei and the network it was locked to and got the phone unlocked, i only paid 16$ on ebay and he's located in china where the phone was manufactured so i gave him my trust and it came through.. He unlocked the phone in literally 10mins.. i've been using it Flawless ever since..
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Hey
Can you give me the link to that chinese guy's site ?
I also found out some cheaper and free options ...
And please can you tell me how you disassembled and assembled it? ..

SANTHOSHGODSPEED said:
Hey
Can you give me the link to that chinese guy's site ?
I also found out some cheaper and free options ...
And please can you tell me how you disassembled and assembled it? ..
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Click to collapse
Hey you guys, make sure to give "[email protected]" a try first with the unlocking (search the forum for more details). I've unlocked at least 4 DVPs and for the last two (very recent), I don't recall even mentioning it was locked to TMO. I think now that the DVP has hit EOL, Dell doesn't care too much about finding out who the original owner is (they asked for the first couple I tried unlocking, but I never actually mentioned it as I got them used and I don't even know the owners) or the other specifics. Just give them a try first since well... it's free! If it's a no go, go with what MK suggested?
A tip I think might help is to mention you're using it for business and will be leaving the country shortly. I also brought up how much I liked the phone

Hey
aleunge said:
Hey you guys, make sure to give "[email protected]" a try first with the unlocking (search the forum for more details). I've unlocked at least 4 DVPs and for the last two (very recent), I don't recall even mentioning it was locked to TMO. I think now that the DVP has hit EOL, Dell doesn't care too much about finding out who the original owner is (they asked for the first couple I tried unlocking, but I never actually mentioned it as I got them used and I don't even know the owners) or the other specifics. Just give them a try first since well... it's free! If it's a no go, go with what MK suggested?
A tip I think might help is to mention you're using it for business and will be leaving the country shortly. I also brought up how much I liked the phone
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Just to see whether this email id works, I just sent them the IMEI code of the phone that is already unlocked(currently bricked) ..this is what I got in reply
Dear Customer,
The below device is a retail piece. Please contact carrier with proof of payment in order to procure the code also do let the carriers know that the below device is a retail piece.
Please visit the link to get the contact details of the Carrier:
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=269106
Tmobile : Contact
http://www.t-mobile.com/Contact.aspx
http://locator.t-mobile.com/
Thanks and regards,
Suri
Mobility Unlock code Team
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aleunge said:
Hey you guys, make sure to give "[email protected]" a try first with the unlocking (search the forum for more details). I've unlocked at least 4 DVPs and for the last two (very recent), I don't recall even mentioning it was locked to TMO. I think now that the DVP has hit EOL, Dell doesn't care too much about finding out who the original owner is (they asked for the first couple I tried unlocking, but I never actually mentioned it as I got them used and I don't even know the owners) or the other specifics. Just give them a try first since well... it's free! If it's a no go, go with what MK suggested?
A tip I think might help is to mention you're using it for business and will be leaving the country shortly. I also brought up how much I liked the phone
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Click to collapse
[email protected] wont help you because the system board you get from ebay will be unregistered.. I tried and got a response saying the phone is blank(unregistered) in their system so i need to call the mobility support to register the phone then reply with the phone info.. I called Mobility but theyre so unprofessional, i had to call back 5 times to get with someone who actually knows what they were talking about and still didnt get the phone registered as theyre telling me i had to wait 2-3 days and some run around.. so i met this chinese guy who said he knew how to unlock it in 10min, i sent him the paypal $16 and phone was unlocked right after.. Dell Support sucks.

aleunge said:
Hey you guys, make sure to give "[email protected]" a try first with the unlocking (search the forum for more details). I've unlocked at least 4 DVPs and for the last two (very recent), I don't recall even mentioning it was locked to TMO. I think now that the DVP has hit EOL, Dell doesn't care too much about finding out who the original owner is (they asked for the first couple I tried unlocking, but I never actually mentioned it as I got them used and I don't even know the owners) or the other specifics. Just give them a try first since well... it's free! If it's a no go, go with what MK suggested?
A tip I think might help is to mention you're using it for business and will be leaving the country shortly. I also brought up how much I liked the phone
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Click to collapse
Ok so I went on to buy this system board from ebay..It looks like its not available for me
(as i'm from india) I searched in more sites but I didn't get any advertisement or anything where they sell this CS.5J16R.002 system board ..do you know any other site which is offering this system board..?