Database Users

Battery refuses to charge!

Strange problem here guys, phone has just started refusing to charge up, both from USB on the computer and from the plug socket in the wall.
No moisture damage
Hasn't been dropped
No attempts at flashing / rooting
Only had the phone a month or so (Vodafone) and haven't had any problems with it until now.
Any suggestions or am I best just taking it back to Vodafone?

hi, i picked up the exact same problem on sunday morning ! also a vodafone x10
other posts on the web i found lead towards it being a possible battery problem so ive ordered one to try . should arrive tommorow/wednesday and ill let you know if that solves it
i still get the light flashing when i plug the charger in but the phone just gets stuck in a loop of turning itself on , turning itself of for low power reasons and repeat

Well it's deffo the phone rather than the battery or charger, tried all the various combinations with a friends X10 so it must be a problem with the USB port.
Have taken it back to Vodafone and I now have to spend 2 long weeks using some old Nokia, excellent!

[email protected] said:
Well it's deffo the phone rather than the battery or charger, tried all the various combinations with a friends X10 so it must be a problem with the USB port.
Have taken it back to Vodafone and I now have to spend 2 long weeks using some old Nokia, excellent!
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hi did you just take it back into the shop ? ive emailed both them and SE but no replies . going to go into the shop tommorow . and 2 weeks is a bit outrageous as i dont even have a spare phone to put my sim in woops !
also ive heard of them blaming this problem on misuse

Took it into the Vodafone shop in Manchester and the guy booked it in for repair whilst I was there.
2 weeks is a joke and no replacment handset unless you have taken out insurance regardless of the fact it's a manufacturer problem.
I think the highlight of the whole event was when shortly after being told they won't give me a replacement handset, he proceeded to hand me back my sim card and told me they'll text me when it's fixed... yeah nice one pal!

awesome... I had the exact same problem since yesterday.... I bought it form ebay HK, now the seller let me send the phone back to them... I will try to take the phone to some local repair centers tomorrow....

Your better off ringing SE who will send a replacement out and collect yours at the same time. Beats going to your network provider who send it off for repair to SE anyway

SE got back and want me to jump through hoops with serial numbered receipts and stuff. which i dont have because vodafone just sent the phone in a box pfffffft

andy8271 said:
SE got back and want me to jump through hoops with serial numbered receipts and stuff. which i dont have because vodafone just sent the phone in a box pfffffft
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Bummer!
I got mine through O2 and they provided me with a receipt which included the date & serial number. I would kick up a fuss with Vodafone and request some paper work.

He, its a bit weird that's loads of x10s have stopped charging, there's a couple of people on yahoo answer that have the same problem. i just rang SE and they said its probably a software issue, and to download the firmware again, also they said they wouldn't replace the phone but repair it which takes 7-10 working days which sucks.

sorry to hear this. hope youl have your device back soon! at the upsite, maybe when you have it back you can begini rooting. if its here already bye then

Harveer said:
He, its a bit weird that's loads of x10s have stopped charging, there's a couple of people on yahoo answer that have the same problem. i just rang SE and they said its probably a software issue, and to download the firmware again, also they said they wouldn't replace the phone but repair it which takes 7-10 working days which sucks.
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Click to collapse
Possibly, but by the time I realised it was a problem with the handset, the battery was pretty much dead and it just kept turning off straight away.

i have an xperia x1 so i was using the battery from that. it doesnt matter anyway because it didnt work, just sent my phone back, o2 said 5days, not so bad.

Welp Guys same thing happened to me..I had to send my X10 back to SE on Monday. Late friday night the damn thing wouldnt charge. Ive tried everything. My wife has the X10 too,...so I switched batteries, chargers, still nothing. I factory reset, still nothing. What seemed funny though was that while off, while the charger plugged in and then insert the usb charger, the phone would come on. The notifcation light would instantly blink, but woudnt stay on. The battery icon wouldnt change to charging and in setting under battery status it stated "not charging". Oh I tried the computer and it still didnt work. Ive never dropped my phone and havent had any problems. It just happened out of no where. I sent it back on Monday, I should have it back on Thursday or Friday. Im not too worked up about it, I have another phone to use, I guess Im gettin all too familiar with sending my phone back to SE. I sent my X1i back to them 7 times cause I kept getting hairline cracks in the housing.
I wiggled around the USB port and everything, nothing. Just send it back if you can. Its a faulty USB port. Im in the USA and I have and Unlocked X10i.

Here is how to trouble-shoot this issue.
First even though this might not be the battery we must rule it out by testing first.
Use a multi-meter and measure the plus and minus. It should read 3.60 or higher. Anything thing below this will not be able to charge.
Next I would try to flash using update service. Not because I want to flash the unit but because I want to see if the phone is recognized. If it is not recognized then I would assume the the micro-USB port has cold or bad solder.
This can be claimed through warranty. Just use your date code if you do not have a reciept. The date code looks like this: 09W43 (09-YEAR W-WEEK OF 43-ACTUAL WEEK of manufacture)

yoshemoshe said:
Here is how to trouble-shoot this issue.
First even though this might not be the battery we must rule it out by testing first.
Use a multi-meter and measure the plus and minus. It should read 3.60 or higher. Anything thing below this will not be able to charge.
Next I would try to flash using update service. Not because I want to flash the unit but because I want to see if the phone is recognized. If it is not recognized then I would assume the the micro-USB port has cold or bad solder.
This can be claimed through warranty. Just use your date code if you do not have a reciept. The date code looks like this: 09W43 (09-YEAR W-WEEK OF 43-ACTUAL WEEK of manufacture)
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Click to collapse
great advice.
mines definetly a faulty usb and is currently on its way back to SE. should get it back between 7-10 days. abd yea they said they will try to determine date by other methods since i have no receipt. and that should be no problem since this is a new phone
had to buy a crappy £10 nokia to use

Lcrkz0023 said:
Welp Guys same thing happened to me..I had to send my X10 back to SE on Monday. Late friday night the damn thing wouldnt charge. Ive tried everything. My wife has the X10 too,...so I switched batteries, chargers, still nothing. I factory reset, still nothing. What seemed funny though was that while off, while the charger plugged in and then insert the usb charger, the phone would come on. The notifcation light would instantly blink, but woudnt stay on. The battery icon wouldnt change to charging and in setting under battery status it stated "not charging". Oh I tried the computer and it still didnt work. Ive never dropped my phone and havent had any problems. It just happened out of no where.
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every body who got the problem has this same situation...

Got a text off Vodafone repair centre yesterday saying they have received the handset and are working on fixing the problem bla bla bla.
With any luck it won't take the full 2 weeks they initally stated!

[email protected] said:
Got a text off Vodafone repair centre yesterday saying they have received the handset and are working on fixing the problem bla bla bla.
With any luck it won't take the full 2 weeks they initally stated!
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Click to collapse
surprised they havent accused you of dropping or being rough with it!
if they do just point out that loads of people have same problem so its a design fault.

Same problem
http://forum.xda-developers.com/showthread.php?t=700442

Sony X10 Customer Service nightmare

I wanted to share with people my worst customer service experience ever.
I recently bought an x10 off of someone online and the in-call speaker (ear piece) started acting inconsistent. It would get quiet frequently and was very hard to hear. And yes, I’m aware there is an issue with the level of sound these things produce.
Since I bought it off of someone I couldn’t return it through the service provider. I called Sony Ericsson (SE) and they told me that the repair should be covered under my warranty. So, they gave me an RMA number and an address of the service centre in Newmarket, Ontario to send it to. The place was Flextronics – Canada.
I was told that I would have the phone back within 10 business days, and that someone would contact me if there was any issues.
After 2 weeks, I called SE several times to get an update and received the rudest reps ever. They all gave me this attitude as if i was bothering them.. One rep said it was coming, while the other told me Flextronics had sent me an email with a quote.
A little upset, I asked why because I thought it was covered under warranty. She didn’t know, so gave me the number to Flextronics.
So, I started calling Flextronics to see what was up. Every time I dialled the extension for SE service department, it would ring twice, beep, and then hang up. So, I started calling other departments in the company and the they just transferred me right back, and I would get disconnected again. Then, I dialled 0 and got the operator, who was almost as rude as the SE reps, and told me to call SE for any updates. I told her I was sick of this back and forth, and can I please talk to someone. So she forwarded me to a supervisor. I left a message, and waited a few days and received no call or email back.
Frustrated, I called SE back and told them my situation. The rep this time was nice, and said he would make note and look into it for me and someone would contact me within 24 hrs.
I waited a two more days, and nothing.
I called Flextronics again, and went through the exact same process. And then nothing.
Called SE back again, this time they told me they can’t do anything until I reply to Flextronics’ quote they sent me. I told them I haven’t received anything from them and have been desperately trying to get a hold of someone there. This rep then said he will escalate it to a supervisor.
Again, a few days passed and nothing.
I called SE back and demanded to speak to a supervisor. The rep was being very rude and tried to avoid the situation. She finally caved and put me on hold for at least 5 minutes. I spoke to a supervisor who was just as rude as her reps and took another 5 min looking into my file, and asked me the same verifying questions again. She told me that the policy states the repair is not covered under warranty because of physical damage.
I told her that this was ridiculous bc the phone was in near mint condition. The only physical damage was that there was a tiny crack in the very bottom left corner of the screen that isn’t even close to the call speaker. And when I say the crack is small, I mean small. It was more like a deep scratch.
Anyway, after trying to defend that the crack had nothing to do with why I brought my phone in for repair, she told me it was up to the repair centre. I said, fine. At this point I just want my phone back. She said she will relay the message.
Waited some more, and then nothing.
I repeated this process for 2 more weeks.
The reps kept telling me that the situation would be taken care of and that the case was escalated. Some reps even told me that the escalations were never processed properly. Arrgghh...
After almost reaching the 5 week mark, I left a desperate message with Flextronics and SE practically begging for my phone back.
There is an obvious discrepancy between the communication between SE and Flextronics.
Finally, after 5 weeks someone actually called me from Flextronics!!!
He explained to me why I had to pay for the repairs. Even though he agreed with me, he said that due to the relationship with SE they can’t fix the speaker unless they fix everything! Including cosmetic stuff!
F’n ridiculous.
He asked if I wanted to try and call SE and dispute this with him. LOL. I was like no way, just give me my phone back.
He said they’ll ship it today and i will receive it tmrw. Let’s see what happens....
Because of this nightmare of the poor quality of the device itself, I will never ever buy another SE smartphone again!!!

i have to say thats a nightmare. i am so sorry that happened to u. i hope this doesnt happen to u again. thanks for the warning about se though. thats people i dont want to deal with. i hope u have better experiences with smartphones.
Sent from XDA Premium from my X10a rooted running 2.3.2 gingerbread rom from rdannar

Here in Austria the SE-CCAs (sitting in Germany) are very nice and competent.
The only thing is, when you bring something in for repair, they always just flash the firmware first and send it back to you so you have to bring it in again, however the snd attempt always worked.
And CC in the US are by principle a nightmare and rude. In the best case they are nice but dont get what you want, because they just hang to their conversation script and dont listen.
On the other side I dont want to know what BS they have to listen to every day.

Quote Sony Erisson"Make it believe"...This's the way of SE treating their customer and provide the poor quality of the products,slow update of firmware and iresponsibility after-sales service.My X10 had been sent to the service centre for changing the motherboard which caused the reboot loop more than 1 month ago but i don't have any news whether it's getting the job done or not.My phone's still under the warranty and i think the warranty would be gone after i take back.Somemore,the xperia arc's coming out soon but i consider Samsung Galaxy S2 which's more powerful with dual core processor.I won't drop into the trap of Sony Erisson anymore...

Update: Failed to deliver once again. Phone has still not been returned as promised by Flextronics. Arrrgghhhh

That sucks for you OP, I would raise hell if I were you, you gotta treat them the same way they treat you to get **** done.
Sent from my X10i using XDA App

OP, if I was you, I'd punch those idiots in the face
So, the argument that says "only 10% of SE consumers, you guys, complain against SE 'cause lack of Android upgrades but the 90% of ppl don't care and love SE" dies here. Im pretty sure that 90% of people wouldn't 'love' SE thanks to things like this, no matter if they want Android 2.2/2.3 or not.
I repeat one-more-time: SE, NEEDS to WORK in the human part.

Oh.. I know all about Flexitronics/SE issue. My Phone stopped charging and I sent it into repairs. I too got the runaround and had to be calling in contantly to get any type of headway.
I was informed I would get callbacks, which I never got. Hell they even said I would get a gift for all my trouble - nothing.
My advice is to get someone from Flex and DON'T HANG UP. Refuse to disconnect the call until you talk to a supervisor. Be Polite and never swear - just tell them to put you on hold until a supervisor can speak to you. This will destroy the Rep's Call time stats and they shouldn't be able to just hang-up on you as you have not done anything to warrant such an action.
Good Luck!
Here is my situation with them:
http://forum.xda-developers.com/showpost.php?p=8396874&postcount=48
http://forum.xda-developers.com/showpost.php?p=8574507&postcount=53
http://forum.xda-developers.com/showpost.php?p=8593403&postcount=55
http://forum.xda-developers.com/showpost.php?p=8611836&postcount=59

Yeah dude sorry to hear about that situation, I hope whatever company you buy from next has better service than that.
You didn't mention it on your post, But did they tell you that they have a FLAT FEE OF $185 FOR PHYSICAL DAMAGE? yep, no matter how small that scretch is they'll probably shove that down your throat.
I had my run in with SE Service, luckily for me I had a tad better outcome.
Check out my situation:
http://forum.xda-developers.com/showthread.php?p=12075634#post12075634

Thepuffytaco said:
Oh.. I know all about Flexitronics/SE issue. My Phone stopped charging and I sent it into repairs. I too got the runaround and had to be calling in contantly to get any type of headway.
I was informed I would get callbacks, which I never got....]
Click to expand...
Click to collapse
Yeah, they are the worst.
Update: On Friday, March 11, a rep from Flextronics called me, same guy who I spoke to previously. He actually said "I recognized your voice so I don't need to speak to you."
Before he said goodbye I demanded to know where my phone was bc he promised I'd have it on Thur, March 10.
His reply was, oh well, if you don't receive it by Monday, call us back. WTF?
Any way, I finally got my phone back UNFIXED.
Long story short:
- Sony Ericsson and Flextronics' customer service sucks
- almost 7 weeks without my X10a, only to get it back UNFIXED

darkgoth678 said:
Yeah dude sorry to hear about that situation, I hope whatever company you buy from next has better service than that.
You didn't mention it on your post, But did they tell you that they have a FLAT FEE OF $185 FOR PHYSICAL DAMAGE? yep, no matter how small that scretch is they'll probably shove that down your throat.
I had my run in with SE Service, luckily for me I had a tad better outcome.
Check out my situation:
http://forum.xda-developers.com/showthread.php?p=12075634#post12075634
Click to expand...
Click to collapse
They quoted me $108 to fix the screen, so a lot cheaper than $185. But, I refused out of frustration and principle. I bet even if they had fixed the screen and speaker, I'd still have speaker problems.
Good job on your self-repair btw. I would be too nervous to take any tools to my phones. Bad experience in the past. lol

Looks like SE approved service centers are the same, no matter the country. I sent mine 2 times already because of issues related to the USB connector in the phone (not charging and not having stable USB connection via cable). Got it back 2 times fixed partially, now it charges but the connections still is worthless.
So my sympathy goes to you

Dont Buy a Sony Erisson! 35 weeks in repair only to be returned unfixed
I had the same issue Tase.
Im still very annoyed. Im reporting them to the better business bureau as their service is beyond a joke.
I got two X10s. One for my gf and one for me. Her USB port died after a few months so it went back for repair and they swapped it for a reconditioned model.
Mine died after about 9 months went back and got swapped for a reconditioned model which i wasn't really thrilled about. Weeks later my reconditioned model failed. The phone started just turning itself off and dropping calls until finally it wouldn't even come back on.
I work in my home office and my phone is either in my pocket or on my desk so nothing has ever happened to it plus i had it in the plastic protective bumper case as well.
I sent this phone back in April! I waited for a few weeks and kept getting the run around so in the end i said forget it and went and changed phone providers and got a Samsung Galaxy SG2. I didnt want to pay Rogers $50 to use some old piece of crap when i had paid for a Smart phone.
Anyway i still continued to contact them trying to get an idea when it was coming back. I got told the same as you. "Its been escalated" etc.
Another time the guy said he had no idea why it was taking so long and didnt have any idea where the phone was or what was happening. He promised me a call which i never received. I didnt experience any rudeness but every time i waited on hold for ages and was occasionally cut off whilst on hold.
I finally got the phone back this week unfixed! That's what? About 35 WEEKS?!!!!!!
Absolutely ridiculous! How does it take 35 weeks to do that?
Their excuse is that the USB port is broken and they have said this is physical damage and its not covered.
They must have baboons running the place!
I did not break it, the usb is just crap because they cheaped out and is a known problem with the phone. That wasnt the issue anyways. It wont turn on! I can put a fully charged battery in it and it still does not turn on!
The repair centre are a joke. I should have known better. We had two C510a's before this and when they both broke at exactly the same time (due to needing a system update!) and were both sent back mine was sent back unrepaired stating liquid damage when the thing has never been anywhere near liquid. I fixed it myself in 2mins using the proper update software not the pre bundled crap the phone comes with.

I don't know but they works fine in my country. Bring it and they will replace mainboard or even a phone for you such as can't charge... . However, I think the reason is the Flextronic. Also, you should check the phone before buy it from another guy. There must be something wrong so he sells it. And you have to check carefully.

They are pretty renowned for their poor customer service. Check the arc forum to see what I'm talking about

I had similar experiences with Samsung. It can take ages before you get your phone back. Besides, the people in the service centers have no idea what they are talking about.
Just an example. Here they quote that the Galaxy Nexus is a Google device and when you have questions you should contact.......MICROSOFT.......
Microsoft would be the owner of the OS and responsible for firmware updates

maddes1402 said:
I had similar experiences with Samsung. It can take ages before you get your phone back. Besides, the people in the service centers have no idea what they are talking about.
Just an example. Here they quote that the Galaxy Nexus is a Google device and when you have questions you should contact.......MICROSOFT.......
Microsoft would be the owner of the OS and responsible for firmware updates
Click to expand...
Click to collapse
TROLLOLOLOL.
Or maybe cat got its tongue (or something like that)?

I have had 0 issues with flextronics, but I am often in Newmarket and I just drop in and ask them the progress .. they are not able to hang up if you are standing right there. Was this a x10a or the x10i?

Darth Glacious said:
Looks like SE approved service centers are the same, no matter the country. I sent mine 2 times already because of issues related to the USB connector in the phone (not charging and not having stable USB connection via cable). Got it back 2 times fixed partially, now it charges but the connections still is worthless.
So my sympathy goes to you
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Click to collapse
Ah ah ah, not so fast. I have gotten my x10 replaced free of charge not once, but twice for motherboard related problems in the US. I was under warranty and they respected that. After sending number one in for repair they told me that they would rather replace the device as opposed to reparing the damaged one. They sent me a brand new x10. This lasted about a month before it too began to experience random massive overheating, reboots and eventual failure to charge, boot or respond to any input whatsoever. Say what you want, but I have two x10s and a fully charged battery from the one that never had to be replaced didn't work in the damaged phone either. Anyway I called se up again. Of course I was still under warranty, so they replaced it again. This time I got a device that performs admirably, taking the highest overclocks I can throw at it with custom kernels.
This experience has not impressed me with the general build quality of the x10, but it showed me that at least some reps from se are interested in customer satisfaction.
Then again, maybe they outsourced to some of willy wonka's oompa loompa's!
Sent from my X10 using XDA App

Companies almost never hold up their side of the warranty sadly =(. I actually find apple to be one of the better places for customer service . Anyhow i usually just contact Better business bureau if they don't do what they say they'll do. They sort things out for you . One of my friends said just threatening to use BBB works too lol.

[Q] Dead DZ and HTC Repair in the UK

This afternoon my DZ decided to die. I checked the phone and then 10 minutes later went to ring my wife and... nothing, phone wouldn't respond to the power button. I whipped out the battery and left it out for 2 minutes but still nothing.
I have since tried plugging in the charger and again nothing, not even the orange charging light. Tried leaving the battery out for 1/2 hour and removing the memory and sim cards and even plugging in the charger with the cards and battery removed, but still nothing.
looks like it's serious.
I have had the phone 11 months, I got it from a little shop (well booth really) that was branded as HTC in the local Westfield shopping centre. The little shop has now disappeared. The phone is sim unlocked and not tied to a carrier. When I dug out the receipt it is in the name of a company called Westcoast Mobile. They have a website (www.westcoast.co.uk) but they seem to be a rather diverse company but not one that sells phones to the public.
Consequently I was planning on calling HTC on Monday to see if I can get the phone sent off for repair. Does anyone know if I'm likely to have problems with HTC or will they be happy to help me?
In the mean time I have dug out my trusty HTC Typhoon which is currently synching my email and charging up. Old phone but it does the job and I love the size and shape of it.

HTC warranty is one yr. Should be ok. I bought mine used so I always fixed mine myself. But you bought yours new.
Sent from my SGH-T989 using xda premium

My suggestion is this:
Try buying a new battery , maybe it will fix the problem
Also if the phone will be recovered , take care of this with buying a new silicon case or something like this. Today my DZ cashed by up to 2M and nothing problem , sceen perfect i got luck.
Also i add if you realy love the phone , and the repair cost is to much , buy one used on ebay like me. I have bought one for 220€ @ 170£ , with 23months of guaranty and it's perfect.
Good luck mate

The Westcoast in your link is a big computer reseller, almost certainly nothing to do with a guy with a mall booth selling mobiles
Sent from my Desire Z running CM7.

steviewevie said:
The Westcoast in your link is a big computer reseller, almost certainly nothing to do with a guy with a mall booth selling mobiles
Sent from my Desire Z running CM7.
Click to expand...
Click to collapse
I'm wondering whether they had some sort of tie in with HTC as the booth was completely branded as HTC anad they were selling sim free phones on any network.
I got a phone from them because:
1. They had the DZ and I could have for free by renewing my contract with O2.
2. The sales bloke could string a sentence together unlike the fool in the O2 shop.

trundlenut said:
This afternoon my DZ decided to die. I checked the phone and then 10 minutes later went to ring my wife and... nothing, phone wouldn't respond to the power button. I whipped out the battery and left it out for 2 minutes but still nothing.
I have since tried plugging in the charger and again nothing, not even the orange charging light. Tried leaving the battery out for 1/2 hour and removing the memory and sim cards and even plugging in the charger with the cards and battery removed, but still nothing.
looks like it's serious.
Consequently I was planning on calling HTC on Monday to see if I can get the phone sent off for repair. Does anyone know if I'm likely to have problems with HTC or will they be happy to help me?
Click to expand...
Click to collapse
I'm a Brit too and I had a pretty similar issue just a few months back. The bizarre part is I wasn't even doing anything "risky".
Get in touch with HTC ASAP. They were really good to me.
I contacted them via their website (you'll need the serial number/IMEI). Very polite and helpful responses and offered courier pickup for mainland UK addresses.
Didn't take long at all for a repair, and I believe it was back with me in 2-3 days.
I can't speak for their phone support, other than that they called me to check if the phone was still working okay and asked if they could close the ticket. An unexpected touch, but appreciated.
Motorola barely lifted a finger for me when dealing with my MS2 issues... but that is another story.
Since you have the receipt, you should be fine. Again, just get in touch!
I warn you, it will most likely come back with gingerbread like mine did, but you can still downgrade and root (if you so choose) using the guides on here.

PhoenixTank said:
I'm a Brit too and I had a pretty similar issue just a few months back. The bizarre part is I wasn't even doing anything "risky".
Get in touch with HTC ASAP. They were really good to me.
I contacted them via their website (you'll need the serial number/IMEI). Very polite and helpful responses and offered courier pickup for mainland UK addresses.
Didn't take long at all for a repair, and I believe it was back with me in 2-3 days.
I can't speak for their phone support, other than that they called me to check if the phone was still working okay and asked if they could close the ticket. An unexpected touch, but appreciated.
Motorola barely lifted a finger for me when dealing with my MS2 issues... but that is another story.
Since you have the receipt, you should be fine. Again, just get in touch!
I warn you, it will most likely come back with gingerbread like mine did, but you can still downgrade and root (if you so choose) using the guides on here.
Click to expand...
Click to collapse
Thanks for that, it gives me a bit more confidence. It's just annoying the phone was in my pocket in a sleeve for 15 minutes and it just died.

Well I rang them on Monday morning, at first they wanted to send me a new battery but I pointed out it didn't do anything without the battery when you plugged the charger in. The bloke had to check with his supervisor then came back and said "let's arrange to pick the phone up". I had to email them a copy of the receipt from when I bought the phone and that was that.
They emailed me a form and a label, I boxed up the phone and a courier picked it up Tuesday afternoon. Pretty straightforward really.
Just waiting to hear that they have the phone now.

Got the phone back this morning, so exactly 7 days from calling HTC to having a working phone again. I think that is pretty good service.
Seems like the problem was pretty terminal as the phone has returned with a new IMEI and according to the paperwork with the phone it has had the "PCBA" and "flash board" replaced.
The phone even came in a little box with "I'm back" printed on it.

Sounds great ! Was that all free, under warranty ?
Sent from my Desire Z running CM7.

steviewevie said:
Sounds great ! Was that all free, under warranty ?
Sent from my Desire Z running CM7.
Click to expand...
Click to collapse
All free, didn't cost me a penny.
The bloke I spoke to at HTC told me I had a two year warranty after he had spoken with his supervisor.

Is that two years from the purchese date or the repair date (as in did they extend the warrenty for you)

It will be 2 years from the purchase date. The paperwork with the phone when it comes back says something along the lines of you don't get any extra warranty after the repair date.
Sent from my HTC Vision using XDA App

4th replacement for an atrix, AT&T can't get it right

My gf and I both have atrix phones and I'm on my 2nd one. it's been fine so far, it runs ICS etc etc
well, she is on her 3rd one and this one is having problems already
1st one the digitizer stopped working
2nd one speaker wasn't working
3rd one the notification bar keeps disappearing. factory reset does not fix it
I don't want to root her phone or anything so she wants to keep it stock (and she should)
We talked to motorola and they told us to factory reset. told them we did, and they pretty much said do it again... wtf #1
after I told her to call AT&T and they told her the same thing. We told them it was already factory reset once about an hour ago, and they said to take it back to the service center and get a 4th one.... problem is, she can't this week because this was her only day off. (I guess they forget we can't keep going back to the service center because we work) they also suggested when we get the 4th one to play around with it for about an hour at the place so we know it works.... seriously?
3 phones and 2 of them broke within a week (the notification bar happens about 10 mins after starting the phone)
does anyone have any suggestions on this problem we're having? We can go back and get a 4th one, but jeez... 4 phones? I think it's time they give her something else
Thanks for the suggestions everyone

Hmm... it seems like you just have bad luck.
What you could try to do is ask AT&T to give you both new Atrix 2's free of charge.
You can explain how it's not your fault that all of this is happening and that they should value that you are their customer.
It's worth a shot and I think you have a good chance at convincing them to do this. You'll probably need to sign a new 2-year contract though.

I would tell AT&T you are tired of Motorola and the problems with the phones and aske for a Skyrocket to replace them with. Worth a shot if you want to upgrade and get away from Motorola.

Mine was sent once cos digitizer stopped working, then month later I had random reboots even on stock. They send me new one and its fine. I dont mind as long as they offer replacement.
Sent from my MB860 using Tapatalk

hey bro i work for att and its because when you get a replacement they send you the ****tiest of the phones they have .. they will be refurbished and they will be ones they cant re sell . call and tell the your six mos in your contract and that a rep said you were eligible for an exception.

twayneo said:
hey bro i work for att and its because when you get a replacement they send you the ****tiest of the phones they have .. they will be refurbished and they will be ones they cant re sell . call and tell the your six mos in your contract and that a rep said you were eligible for an exception.
Click to expand...
Click to collapse
My first Atrix never worked out of the box. Sent in for repair, didn't work. Sent in again, worked for a week, something else broke.
Got a NEW replacement from Motorola after much *****ing and escalating to BBB & executive customer service and have not had any problems yet, except it came with a non-working factory battery that was replaced after two months of being ignored.
I'm hesitant to buy another Motorola because their support team makes it a nightmare to get your phone fixed or replaced.

twayneo said:
hey bro i work for att and its because when you get a replacement they send you the ****tiest of the phones they have .. they will be refurbished and they will be ones they cant re sell . call and tell the your six mos in your contract and that a rep said you were eligible for an exception.
Click to expand...
Click to collapse
yep. had 4 Atrix already... the more att replaced my phone, the worse it got.
New atrix -> bluetooth audio stream keeps disconnecting --> Moto said, go get it replaced because it should not do that...
1st replacement -> refurbished... same problem... called Moto again and att service center --> go get it replaced.
2nd replacement -> refurbished... same bluetooth problem, with additional random reboot. i check phone to look at time, press power button -> reboots.... a lot... --> replacement time... but wait... "we cannot replicate the problem" says att service center representative, "thus we cannot replace it"...
me: it is "RANDOM"... they played with it for 5 mins and could not replicate the problem..
att service center representative told me to call att replacement center who said "why wouldn't they replace it? all we're going to do is the same thing they would, which is replace the phone".. att service center: "our policy is, if we cannot replicate problem, we do not replace"
with much frustration, finally got a hold of someone higher up who was willing to replace phone...
3rd replacement coming from so called higher up -> refurbished... status bar disappears... cannot answer calls, bluetooth problems, wrong battery gauge... out of att options... last option, send it in for repairs at Moto... will be getting phone back tomorrow.. will see how phone works... crossed fingers, it would work as it should...

Yeah, the motorola phones boast a lot of features, but even with the motorola razor in the past, I remember disliking it due to unreasonable security restrictions and random bgs.

i have been with att for many years and dealt with alot of **** and like our friend the att rep said its a refurbished device so it had problems before so its bound to again, see i got the atrix with the 99 cent deal and after one with one problem i called moto and att and i got a new atrix to replace my old one, which had a chip in the fingerprint reader and no rubber around the camera lens, call and beg plead and lie it works every time lol take it from someone who has been through 20 phones in 4 years if its the phone they provided you with they will replace it, alos only 3 or 4 out of that 20 i actually broke the rest were refurbs and refurbs of a different make and model, good luck OP you should get it right eventually

It isn't just Motorola. I have had the same problems with HTC, Sony, and Nokia. My son had 4 iphones replaced. It is a refurb problem. Just keep complaining and eventually you might get one that lasts.

i have just received back my phone from motorola... and guess what... FAIL! my phone has not be repaired! they did not input the problem i told them about so all they did was flash the software.
I'd been on the phone with them for a good 3-4 hrs to get my phone replaced/repaired. In order for motorola to "replace" the phone, they need to verify with ATT that the phone had been replaced at least 3 times. They need the Serial no. or IMEI no. of the phones that had been replaced, and they cannot guarantee that I will receive a new phone. problem is, I do not keep the serial numbers/IMEI numbers of the phone I get, so I advice you guys to write it down or something just in case stupid things like this happen

I replaced my atrix 4 times because of a ****ing nice issue. People hear me like im in a tunnel .... garbled and far away. I still don't have it right but I kept it since it fell in water. It works perfectly because I pulled battery immediately but I can't return it because the white dot is now red.
Sent from my MB860 using xda premium

same here. my digitizer went bad, refurb had messed up contacts for sdcard and wouldn't see it. Next refurb the screen was not aligned good, could see light bleed around the edges. I fixed the contacts on the second one and sent the last one back. Oh yea the phone also had the drop bluetooth problem, but that seems to have been fixed after flashing.
About puked when i first turned on the phone on and saw all that att bloat crap on there.

sdlopez83 said:
I replaced my atrix 4 times because of a ****ing nice issue. People hear me like im in a tunnel .... garbled and far away. I still don't have it right but I kept it since it fell in water. It works perfectly because I pulled battery immediately but I can't return it because the white dot is now red.
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
hmm, i never knew what that white dot signify. thought it was some kind of special phone if it has a different color.

Z5P died randomly

So an unfortunate thing happened with me and for the first time in my life. I recently bought a Z5P in black around 10days ago. Pretty new right?
Everything was well except the battery timing which was disappointing, had no issues like blurry camera etc.
Until today that is.
Last night I last checked the phone at around 40% battery and activated stamina mode. Goodnight.
Next morning I woke up, reached for my phone and lo and behold! No response. Held the power button for far too long, nothing. Tried the VOL-UP/DOWN + PWR, zilch.
Plugged in the charger to check if that was the issue, nothing, no LED light no response, nothing except that the back of the phone was getting extremely hot like it could burn a hole in a paper easily.
Connected to PC and it showed QSHUSB_BULK, surprised and amazed at that. Googled it to find that it was related to bricking. Bricking....WHAT THE HELL? How the hell did it brick overnight with WiFi and mobile data and all other wireless services off? I own a Xperia Z2 and I never even unlocked its bootloader ever so ofcourse unlocking the bootloader or anything was out of the question! The device was in pure vanilla form!
Took it to service center from work and the engineer examined and examined and concluded that the issue maybe related to manufacturing. OK that relieved me a little. I informed the engineer strictly not to open up the device and to perform any diagnostics he had to just as is, because the phone is new and I'm completely against opening up a device that is only 10 days old. Told him to replace the device if he finds the issue.
The engineer informed me that they have a 7days replacement policy from the date of purchase but since the device is new in KSA as well, there maybe hope and a chance to replace it. He asked to keep the device with him for more diagnostics. I informed him and the customer service rep there strictly not to open up the device and they assured that they won't and will try to analyze their best.
The engineer informed me again that they will try their best to replace the device if the fault is not solved but in the worst case scenario where it won't be possible, they will call me and tell me to come and see the manager to sort out the issue.
So now, I'm out of service from a mobile that I was badly looking forward to own, I'm extremely and completely disappointed Sony. 7 days replacement policy whereas most of the others provide a maximum of 30days? Completely disappointed.
I'm using my iPhone 5s now as a back up, don't even feel like booting up Xperia Z2....
EDIT: So they replaced my phone even if it was outside 7 days replacement policy, only because they didn't have parts available to repair the phone and would've ordered the parts from Sony World Dubai.
Still I got a new boxpacked phone, works great so far, battery time seems much much better than the first one I had and fingerprint sensor is extremely responsive...

Did you root z5p?
You stll lucky you have place to bring for repair, I am in usa if I have your issue I will cry to die

paullu said:
Did you root z5p?
You stll lucky you have place to bring for repair, I am in usa if I have your issue I will cry to die
Click to expand...
Click to collapse
As I have already written, the device is in pure vanilla form, no root no nothing

MajorAly said:
So an unfortunate thing happened with me and for the first time in my life. I recently bought a Z5P in black around 10days ago. Pretty new right?
Everything was well except the battery timing which was disappointing, had no issues like blurry camera etc.
Until today that is.
Last night I last checked the phone at around 40% battery and activated stamina mode. Goodnight.
Next morning I woke up, reached for my phone and lo and behold! No response. Held the power button for far too long, nothing. Tried the VOL-UP/DOWN + PWR, zilch.
Plugged in the charger to check if that was the issue, nothing, no LED light no response, nothing except that the back of the phone was getting extremely hot like it could burn a hole in a paper easily.
Connected to PC and it showed QSHUSB_BULK, surprised and amazed at that. Googled it to find that it was related to bricking. Bricking....WHAT THE HELL? How the hell did it brick overnight with WiFi and mobile data and all other wireless services off? I own a Xperia Z2 and I never even unlocked its bootloader ever so ofcourse unlocking the bootloader or anything was out of the question! The device was in pure vanilla form!
Took it to service center from work and the engineer examined and examined and concluded that the issue maybe related to manufacturing. OK that relieved me a little. I informed the engineer strictly not to open up the device and to perform any diagnostics he had to just as is, because the phone is new and I'm completely against opening up a device that is only 10 days old. Told him to replace the device if he finds the issue.
The engineer informed me that they have a 7days replacement policy from the date of purchase but since the device is new in KSA as well, there maybe hope and a chance to replace it. He asked to keep the device with him for more diagnostics. I informed him and the customer service rep there strictly not to open up the device and they assured that they won't and will try to analyze their best.
The engineer informed me again that they will try their best to replace the device if the fault is not solved but in the worst case scenario where it won't be possible, they will call me and tell me to come and see the manager to sort out the issue.
So now, I'm out of service from a mobile that I was badly looking forward to own, I'm extremely and completely disappointed Sony. 7 days replacement policy whereas most of the others provide a maximum of 30days? Completely disappointed.
I'm using my iPhone 5s now as a back up, don't even feel like booting up Xperia Z2....
Click to expand...
Click to collapse
This scares me, I hope they take care of you although it is out of the 7 day window! This phone was quite expensive, they should warranty the device if techs ruled it a malfunction!
paullu said:
Did you root z5p?
You stll lucky you have place to bring for repair, I am in usa if I have your issue I will cry to die
Click to expand...
Click to collapse
THIS!!! Yea if this becomes viral, we're federally F'd!

This is what annoys me with Sony. Why don't they replace it without quickly without issue even in 6 month's let alone 10 days.

MajorAly said:
So an unfortunate thing happened with me and for the first time in my life. I recently bought a Z5P in black around 10days ago. Pretty new right?
Everything was well except the battery timing which was disappointing, had no issues like blurry camera etc.
Until today that is.
Last night I last checked the phone at around 40% battery and activated stamina mode. Goodnight.
Next morning I woke up, reached for my phone and lo and behold! No response. Held the power button for far too long, nothing. Tried the VOL-UP/DOWN + PWR, zilch.
Plugged in the charger to check if that was the issue, nothing, no LED light no response, nothing except that the back of the phone was getting extremely hot like it could burn a hole in a paper easily.
Connected to PC and it showed QSHUSB_BULK, surprised and amazed at that. Googled it to find that it was related to bricking. Bricking....WHAT THE HELL? How the hell did it brick overnight with WiFi and mobile data and all other wireless services off? I own a Xperia Z2 and I never even unlocked its bootloader ever so ofcourse unlocking the bootloader or anything was out of the question! The device was in pure vanilla form!
Took it to service center from work and the engineer examined and examined and concluded that the issue maybe related to manufacturing. OK that relieved me a little. I informed the engineer strictly not to open up the device and to perform any diagnostics he had to just as is, because the phone is new and I'm completely against opening up a device that is only 10 days old. Told him to replace the device if he finds the issue.
The engineer informed me that they have a 7days replacement policy from the date of purchase but since the device is new in KSA as well, there maybe hope and a chance to replace it. He asked to keep the device with him for more diagnostics. I informed him and the customer service rep there strictly not to open up the device and they assured that they won't and will try to analyze their best.
The engineer informed me again that they will try their best to replace the device if the fault is not solved but in the worst case scenario where it won't be possible, they will call me and tell me to come and see the manager to sort out the issue.
So now, I'm out of service from a mobile that I was badly looking forward to own, I'm extremely and completely disappointed Sony. 7 days replacement policy whereas most of the others provide a maximum of 30days? Completely disappointed.
I'm using my iPhone 5s now as a back up, don't even feel like booting up Xperia Z2....
Click to expand...
Click to collapse
This is the second time I've heard this now, hopefully it can be solved quickly.
Sent from my E6853 using Tapatalk

samsmalls said:
This scares me, I hope they take care of you although it is out of the 7 day window! This phone was quite expensive, they should warranty the device if techs ruled it a malfunction!
Click to expand...
Click to collapse
Yes they should've replaced it quickly but I guess they wanted to confirm no misuse was done or something but still...
Anyways i visited the Service Center yesterday and the engineer I talked to informed me that they will replace my set with a boxpacked one but they didn't contact me to tell me anything as they didn't have it in stock and that they have ordered the unit from their warehouse and hopefully will replace by Sunday.
Ukbondraider said:
This is what annoys me with Sony. Why don't they replace it without quickly without issue even in 6 month's let alone 10 days.
Click to expand...
Click to collapse
I never had any issue with Sony before, as in 80% of my electronic devices are Sony manufactured and compared to all others they have been the most sturdiest and durable, shocked me beyond thought that this might happen.
I have a Z2 that I bought around launch as well and it is extremely durable and superb that it still rocks solid after all the water dunking and what not.
Anyways i visited the Service Center yesterday and the engineer I talked to informed me that they will replace my set with a boxpacked one but they didn't contact me to tell me anything as they didn't have it in stock and that they have ordered the unit from their warehouse and hopefully will replace by Sunday
Jygar said:
This is the second time I've heard this now, hopefully it can be solved quickly.
Sent from my E6853 using Tapatalk
Click to expand...
Click to collapse
Really, where did you hear the first case?
Anyways i visited the Service Center yesterday and the engineer I talked to informed me that they will replace my set with a boxpacked one but they didn't contact me to tell me anything as they didn't have it in stock and that they have ordered the unit from their warehouse and hopefully will replace by Sunday

My mate and I bought ours at the same time, his died last Monday.
Sent from my E6853 using Tapatalk

Jygar said:
My mate and I bought ours at the same time, his died last Monday.
Sent from my E6853 using Tapatalk
Click to expand...
Click to collapse
What happened to his?

Being returned Monday, I'll let you know
Sent from my E6853 using Tapatalk

Oh dear. And I was just going to get this phone....
The LgV10 looks a little too big...
Sent from my SM-G928C using XDA Free mobile app