Strange problem here guys, phone has just started refusing to charge up, both from USB on the computer and from the plug socket in the wall.
No moisture damage
Hasn't been dropped
No attempts at flashing / rooting
Only had the phone a month or so (Vodafone) and haven't had any problems with it until now.
Any suggestions or am I best just taking it back to Vodafone?
hi, i picked up the exact same problem on sunday morning ! also a vodafone x10
other posts on the web i found lead towards it being a possible battery problem so ive ordered one to try . should arrive tommorow/wednesday and ill let you know if that solves it
i still get the light flashing when i plug the charger in but the phone just gets stuck in a loop of turning itself on , turning itself of for low power reasons and repeat
Well it's deffo the phone rather than the battery or charger, tried all the various combinations with a friends X10 so it must be a problem with the USB port.
Have taken it back to Vodafone and I now have to spend 2 long weeks using some old Nokia, excellent!
[email protected] said:
Well it's deffo the phone rather than the battery or charger, tried all the various combinations with a friends X10 so it must be a problem with the USB port.
Have taken it back to Vodafone and I now have to spend 2 long weeks using some old Nokia, excellent!
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hi did you just take it back into the shop ? ive emailed both them and SE but no replies . going to go into the shop tommorow . and 2 weeks is a bit outrageous as i dont even have a spare phone to put my sim in woops !
also ive heard of them blaming this problem on misuse
Took it into the Vodafone shop in Manchester and the guy booked it in for repair whilst I was there.
2 weeks is a joke and no replacment handset unless you have taken out insurance regardless of the fact it's a manufacturer problem.
I think the highlight of the whole event was when shortly after being told they won't give me a replacement handset, he proceeded to hand me back my sim card and told me they'll text me when it's fixed... yeah nice one pal!
awesome... I had the exact same problem since yesterday.... I bought it form ebay HK, now the seller let me send the phone back to them... I will try to take the phone to some local repair centers tomorrow....
Your better off ringing SE who will send a replacement out and collect yours at the same time. Beats going to your network provider who send it off for repair to SE anyway
SE got back and want me to jump through hoops with serial numbered receipts and stuff. which i dont have because vodafone just sent the phone in a box pfffffft
andy8271 said:
SE got back and want me to jump through hoops with serial numbered receipts and stuff. which i dont have because vodafone just sent the phone in a box pfffffft
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Bummer!
I got mine through O2 and they provided me with a receipt which included the date & serial number. I would kick up a fuss with Vodafone and request some paper work.
He, its a bit weird that's loads of x10s have stopped charging, there's a couple of people on yahoo answer that have the same problem. i just rang SE and they said its probably a software issue, and to download the firmware again, also they said they wouldn't replace the phone but repair it which takes 7-10 working days which sucks.
sorry to hear this. hope youl have your device back soon! at the upsite, maybe when you have it back you can begini rooting. if its here already bye then
Harveer said:
He, its a bit weird that's loads of x10s have stopped charging, there's a couple of people on yahoo answer that have the same problem. i just rang SE and they said its probably a software issue, and to download the firmware again, also they said they wouldn't replace the phone but repair it which takes 7-10 working days which sucks.
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Possibly, but by the time I realised it was a problem with the handset, the battery was pretty much dead and it just kept turning off straight away.
i have an xperia x1 so i was using the battery from that. it doesnt matter anyway because it didnt work, just sent my phone back, o2 said 5days, not so bad.
Welp Guys same thing happened to me..I had to send my X10 back to SE on Monday. Late friday night the damn thing wouldnt charge. Ive tried everything. My wife has the X10 too,...so I switched batteries, chargers, still nothing. I factory reset, still nothing. What seemed funny though was that while off, while the charger plugged in and then insert the usb charger, the phone would come on. The notifcation light would instantly blink, but woudnt stay on. The battery icon wouldnt change to charging and in setting under battery status it stated "not charging". Oh I tried the computer and it still didnt work. Ive never dropped my phone and havent had any problems. It just happened out of no where. I sent it back on Monday, I should have it back on Thursday or Friday. Im not too worked up about it, I have another phone to use, I guess Im gettin all too familiar with sending my phone back to SE. I sent my X1i back to them 7 times cause I kept getting hairline cracks in the housing.
I wiggled around the USB port and everything, nothing. Just send it back if you can. Its a faulty USB port. Im in the USA and I have and Unlocked X10i.
Here is how to trouble-shoot this issue.
First even though this might not be the battery we must rule it out by testing first.
Use a multi-meter and measure the plus and minus. It should read 3.60 or higher. Anything thing below this will not be able to charge.
Next I would try to flash using update service. Not because I want to flash the unit but because I want to see if the phone is recognized. If it is not recognized then I would assume the the micro-USB port has cold or bad solder.
This can be claimed through warranty. Just use your date code if you do not have a reciept. The date code looks like this: 09W43 (09-YEAR W-WEEK OF 43-ACTUAL WEEK of manufacture)
yoshemoshe said:
Here is how to trouble-shoot this issue.
First even though this might not be the battery we must rule it out by testing first.
Use a multi-meter and measure the plus and minus. It should read 3.60 or higher. Anything thing below this will not be able to charge.
Next I would try to flash using update service. Not because I want to flash the unit but because I want to see if the phone is recognized. If it is not recognized then I would assume the the micro-USB port has cold or bad solder.
This can be claimed through warranty. Just use your date code if you do not have a reciept. The date code looks like this: 09W43 (09-YEAR W-WEEK OF 43-ACTUAL WEEK of manufacture)
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great advice.
mines definetly a faulty usb and is currently on its way back to SE. should get it back between 7-10 days. abd yea they said they will try to determine date by other methods since i have no receipt. and that should be no problem since this is a new phone
had to buy a crappy £10 nokia to use
Lcrkz0023 said:
Welp Guys same thing happened to me..I had to send my X10 back to SE on Monday. Late friday night the damn thing wouldnt charge. Ive tried everything. My wife has the X10 too,...so I switched batteries, chargers, still nothing. I factory reset, still nothing. What seemed funny though was that while off, while the charger plugged in and then insert the usb charger, the phone would come on. The notifcation light would instantly blink, but woudnt stay on. The battery icon wouldnt change to charging and in setting under battery status it stated "not charging". Oh I tried the computer and it still didnt work. Ive never dropped my phone and havent had any problems. It just happened out of no where.
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every body who got the problem has this same situation...
Got a text off Vodafone repair centre yesterday saying they have received the handset and are working on fixing the problem bla bla bla.
With any luck it won't take the full 2 weeks they initally stated!
[email protected] said:
Got a text off Vodafone repair centre yesterday saying they have received the handset and are working on fixing the problem bla bla bla.
With any luck it won't take the full 2 weeks they initally stated!
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surprised they havent accused you of dropping or being rough with it!
if they do just point out that loads of people have same problem so its a design fault.
Same problem
http://forum.xda-developers.com/showthread.php?t=700442
Related
I get my phone on march 24th(1), Get home and the screen is jacked up, return it. Thats 2 . Two weeks later the phone wont charge, now the phone is sold out and i have to use a crappy flip phone. 3 days later i get a new one. Thats 3. Two weeks or so later the phone keeps shutting off and no matter what i do wont stay on for more then 1 hour at a time. Return that one and now since im out of my remorse period i have to go thru Tmobile and no longer the store. New phone sent to me in a day... Thats 4. A few days after getting me 4rd HD2 i dropped it and cracked the screen called the insurance company and again phone was on back order so i had to wait 4 days to get it. This is the 5th one now. Now today i wake up and my phone is doing what the 2nd one was doing and would charge. I can plug the phone in with my charger or my girls, with my stock battery or my extended. and i get the same blinking orange and green led like i got when my 2nd phone was messing up. I about over this phone and i dont think i would still have one if it wasnt for you guys on this website with at the hacks and roms you make....
Anyone else have any issues like me hahahahahaha
very strange, I literally have had zero problems with my phone.
get a Samsung Vibrant when it comes out soon from tmobile.
No problems with my HD2 either. Now, T-Mobile's coverage, that's another story.
nardone24 said:
I get my phone on march 24th(1), Get home and the screen is jacked up, return it. Thats 2 . Two weeks later the phone wont charge, now the phone is sold out and i have to use a crappy flip phone. 3 days later i get a new one. Thats 3. Two weeks or so later the phone keeps shutting off and no matter what i do wont stay on for more then 1 hour at a time. Return that one and now since im out of my remorse period i have to go thru Tmobile and no longer the store. New phone sent to me in a day... Thats 4. A few days after getting me 4rd HD2 i dropped it and cracked the screen called the insurance company and again phone was on back order so i had to wait 4 days to get it. This is the 5th one now. Now today i wake up and my phone is doing what the 2nd one was doing and would charge. I can plug the phone in with my charger or my girls, with my stock battery or my extended. and i get the same blinking orange and green led like i got when my 2nd phone was messing up. I about over this phone and i dont think i would still have one if it wasnt for you guys on this website with at the hacks and roms you make....
Anyone else have any issues like me hahahahahaha
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I got my phone on March 24th @ 9:05am and works perfect so far
and please, dont ever come within fifty feet of my phone
nardone24 said:
I get my phone on march 24th(1), Get home and the screen is jacked up, return it. Thats 2 . Two weeks later the phone wont charge, now the phone is sold out and i have to use a crappy flip phone. 3 days later i get a new one. Thats 3. Two weeks or so later the phone keeps shutting off and no matter what i do wont stay on for more then 1 hour at a time. Return that one and now since im out of my remorse period i have to go thru Tmobile and no longer the store. New phone sent to me in a day... Thats 4. A few days after getting me 4rd HD2 i dropped it and cracked the screen called the insurance company and again phone was on back order so i had to wait 4 days to get it. This is the 5th one now. Now today i wake up and my phone is doing what the 2nd one was doing and would charge. I can plug the phone in with my charger or my girls, with my stock battery or my extended. and i get the same blinking orange and green led like i got when my 2nd phone was messing up. I about over this phone and i dont think i would still have one if it wasnt for you guys on this website with at the hacks and roms you make....
Anyone else have any issues like me hahahahahaha
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Honestly its you, there is no way some one could have that many problems with phones. Make sure you are using the charger that comes in the box and don't charge it on the computer.
samsamuel said:
and please, dont ever come within fifty feet of my phone
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speoples20 said:
Honestly its you, there is no way some one could have that many problems with phones. Make sure you are using the charger that comes in the box and don't charge it on the computer.
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Agree. You either have really bad luck (doubtful), or you're not charging it right. This is a great phone, if you take some time to read instructions; especially if it's your first smart phone (or ppc if you prefer).
I only had 1 replacement, and that was because my HD2 has a blown speaker.
I bought mine when they came out, and have only charged it on my computer, and in my car via t-mobile mini usb charger.
I too have had ZERO problems with the phone, other than the problems we all know related to SENCE and WINMO.
Zero problems. I charge on the computer as well as using the wall charger. No battery issues.
Zero hardware problems here;
Got mine on release day;
Flashed more than 200 times now ; sometimes 10 times a day building ROM's; so it's either bad luck or something you are doing differently; besides drop checking it.
I haven't had any hardware issues with mine that weren't caused by me. The blinking LED is due to battery overheating... Honestly, like others have said... it's you, not the phone.
nardone, are you using any charger other than the stock one that comes with the phone?
I have had mine for 3 weeks and havent had any problems, except today. Just outside of Phoenix it was 115 degrees today and my phone was hot. Battery was at 30% and i plugged my charger and it would blink from green to orange. Turned AC to full blast and cooled it down and it worked again no problem.
nardone24 said:
I get my phone on march 24th(1), Get home and the screen is jacked up, return it. Thats 2 . Two weeks later the phone wont charge, now the phone is sold out and i have to use a crappy flip phone. 3 days later i get a new one. Thats 3. Two weeks or so later the phone keeps shutting off and no matter what i do wont stay on for more then 1 hour at a time. Return that one and now since im out of my remorse period i have to go thru Tmobile and no longer the store. New phone sent to me in a day... Thats 4. A few days after getting me 4rd HD2 i dropped it and cracked the screen called the insurance company and again phone was on back order so i had to wait 4 days to get it. This is the 5th one now. Now today i wake up and my phone is doing what the 2nd one was doing and would charge. I can plug the phone in with my charger or my girls, with my stock battery or my extended. and i get the same blinking orange and green led like i got when my 2nd phone was messing up. I about over this phone and i dont think i would still have one if it wasnt for you guys on this website with at the hacks and roms you make....
Anyone else have any issues like me hahahahahaha
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Just like a few other people in this thread. Your first phone may have not worked, but I doubt all 5 did not. It's technically possible, but statistically, highly unlikely.
I had a feeling you guys weren't gonna believe me...
As far as it being my fault yes i take full responsibility for the cracked one.
not the others tho. I can also show proof for the other returned phones...
No i don't use anything but the hd2 charger and never charge on my comp.
and as far as the overheating battery i cant say your not right(cuz i would just take your word for it) but i can say that phone 2 and 5 didn't have an "overheating" problem. as i stated before i tried different batteries and chargers only to find out the phone itself... Not to mention when i called the insurance company and T-mobile they both said they have had issues with charging Maybe i have bad luck or maybe my area got a ****ty shipment. I mean there's nothing anyone can really do wrong to this cell phone as far as having hardware issues so people saying "its you" That's just letting me know how ignorant they are
A buddy of mine at work is on number 3 already
Maybe we are just the ones who aren't afraid to say how god damn ****ty this phone really is
Oh and no this is not my first smart phone and definitely not my last
that's how i was with the tp2. i went through about 10.
Same problem...
nardone24 said:
I get my phone on march 24th(1), Get home and the screen is jacked up, return it. Thats 2 . Two weeks later the phone wont charge, now the phone is sold out and i have to use a crappy flip phone. 3 days later i get a new one. Thats 3. Two weeks or so later the phone keeps shutting off and no matter what i do wont stay on for more then 1 hour at a time. Return that one and now since im out of my remorse period i have to go thru Tmobile and no longer the store. New phone sent to me in a day... Thats 4. A few days after getting me 4rd HD2 i dropped it and cracked the screen called the insurance company and again phone was on back order so i had to wait 4 days to get it. This is the 5th one now. Now today i wake up and my phone is doing what the 2nd one was doing and would charge. I can plug the phone in with my charger or my girls, with my stock battery or my extended. and i get the same blinking orange and green led like i got when my 2nd phone was messing up. I about over this phone and i dont think i would still have one if it wasnt for you guys on this website with at the hacks and roms you make....
Anyone else have any issues like me hahahahahaha
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I got the blinking orange and green led and wouldn't charge when one of the battery connector pins was bent. I bent it back and worked fine after that. That could have been the problem.
why is it so bad to charge the HD2 via computer? I mean when I hook it to my computer to copy CAB, its already automatically charging so whats so bad about it?
I dont see anything wrong with charging on the comp. I have had over 100 cell phones probly more and all have charged on the comp. I think there are just people out there looking to answer my problem with what ever they can think of...
As far as the connector for the battery being bent, It wasnt!
My phone turned on and all just didnt charge i looked up the orange blinking light and have seen both people saying either battery over heating or the Mini USB port being faulty.
I do want to thank everyone for there replies tho. With out this site my phone would flat out suck....
Hey
I'm currently on my 3rd x10 which 2 have stopped charging, is this common? I sent my last one off for repair on debranded firmware (nordic 026) got a reply saying it was ready for pick up. When collecting they apologized and said that they had to replace it, is it a common issue for it to stop charging?
hal752 said:
Hey
I'm currently on my 3rd x10 which 2 have stopped charging, is this common? I sent my last one off for repair on debranded firmware (nordic 026) got a reply saying it was ready for pick up. When collecting they apologized and said that they had to replace it, is it a common issue for it to stop charging?
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Thanks God never happened to me but what country did you buy it from?
There are several members here and several on the SE boards that are having similar issues. The only advice seems to be connecting the phone to SE PC Companion and doing a repair flash. There have been no updates for confirmation of this being a hardware or software issue. I'm guessing this is because the phones are still in warranty and defective units are being swapped.
I personally also experienced this problem and am getting a replacement battery this week. I intend to test some things out and post some results hopefully by Monday.
I had a friend with an X10 that had his stop charging but it was due to the usb connector failing.
forzanerazzurri said:
I had a friend with an X10 that had his stop charging but it was due to the usb connector failing.
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I also strongly suspect this.
Mine failed. Had to get a replacement.
Sent from my X10a using XDA App
Mine stopped charging too... but turns out it was a faulty cable. Initially I suspected something wrong with the hardware because the charging problem seemed to go away after a couple of reboots, then I noticed that the situation improved after an firmware upgrade. Eventually when it still kept repeating, I just tried with a different cable. The phone hasn't had a charging problem since then.
Mine began restarting instaneously when it attempted to use the cell antenna. Contacted Rogers, had a replacement shipped.
Not only does the replacement have no issues, but it seems to perform a bit smoother on an older firmware (20, not 26), and has longer battery life to boot. I didn't even bother doing a firmware update and debranding it for this reason.
Clyzm said:
Mine began restarting instaneously when it attempted to use the cell antenna. Contacted Rogers, had a replacement shipped.
Not only does the replacement have no issues, but it seems to perform a bit smoother on an older firmware (20, not 26), and has longer battery life to boot. I didn't even bother doing a firmware update and debranding it for this reason.
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How do you go about getting rogers to do this? MY GF has an x10 that ive posted about in another thread that when you call people, the mic dosent turn on. You have to hang up and call again for it to work. That and the phone sometimes wont wake up when buttons are pressed. The battery has to be taken out. She isnt really a tech person so she has barely any apps and never debranded/rooted, etc anything. When she phoned that 1800 number rogers gave they troubleshooted the phone and refused to admit there were any problems.
forzanerazzurri said:
How do you go about getting rogers to do this? MY GF has an x10 that ive posted about in another thread that when you call people, the mic dosent turn on. You have to hang up and call again for it to work. That and the phone sometimes wont wake up when buttons are pressed. The battery has to be taken out. She isnt really a tech person so she has barely any apps and never debranded/rooted, etc anything. When she phoned that 1800 number rogers gave they troubleshooted the phone and refused to admit there were any problems.
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Rogers are assholes...try again, and refuse to admit that the phone is fine. If necessary, ask to speak to a supervisor or customer relations.
Call 1-866-931-3282 instead of customer care.
Sent from my X10a using XDA App
Mine just started to restart itself endlessly and if i turn it of for 2 hours and then i turned it on it was fine ... for 20 min and then got worse no matter what i did it restarted it self endlessly so i take it back to the shop and they replaced it 1st was black now i`m using white
Zaslav said:
Call 1-866-931-3282 instead of customer care.
Sent from my X10a using XDA App
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Whats that number for?
I've had 3 defective ones that I sent back to Rogers already. The one I have now is pretty ok but we'll see. Two of them had the USB connector issue and the last one wouldn't keep 3G connection.
forzanerazzurri said:
How do you go about getting rogers to do this? MY GF has an x10 that ive posted about in another thread that when you call people, the mic dosent turn on. You have to hang up and call again for it to work. That and the phone sometimes wont wake up when buttons are pressed. The battery has to be taken out. She isnt really a tech person so she has barely any apps and never debranded/rooted, etc anything. When she phoned that 1800 number rogers gave they troubleshooted the phone and refused to admit there were any problems.
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I called up Rogers tech support, went to their phone/PDA support section. The guy was overall very helpful, asked in detail what the situation was, whether or not I had done a firmware update, etc.etc. I'm actually using an unlocked X10 with Fido, so we had gone over that as well. He came off as fairly knowledgeable, and realized he isn't just talking to someone that forgot to charge their battery.
They way they do exchanges is they send you a replacement (refurbished I believe), and you send your defective one back. For this, I had to get my father's permission to use his Rogers account, since they charge the account for $500 if they don't receive your defective phone, or if your problem is not covered by the warranty (i.e. is not a manufacturer's defect).
Clyzm said:
I called up Rogers tech support, went to their phone/PDA support section. The guy was overall very helpful, asked in detail what the situation was, whether or not I had done a firmware update, etc.etc. I'm actually using an unlocked X10 with Fido, so we had gone over that as well. He came off as fairly knowledgeable, and realized he isn't just talking to someone that forgot to charge their battery.
They way they do exchanges is they send you a replacement (refurbished I believe), and you send your defective one back. For this, I had to get my father's permission to use his Rogers account, since they charge the account for $500 if they don't receive your defective phone, or if your problem is not covered by the warranty (i.e. is not a manufacturer's defect).
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Thank you.
chris_knows said:
Rogers are assholes...try again, and refuse to admit that the phone is fine. If necessary, ask to speak to a supervisor or customer relations.
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Ok well they are sending out a new phone. I am terrified that they will charge us for the new one if they cant reproduce the symptoms of the phone.
When ythey send you the phone are they "brand new" , mine was refurbished and there was alot of scratch on the back =S. I had to send them my original one because the phone was overheating ALOT
hey i got an x10a from rogers and i had the same issue. turns out the phone was ok the tip of the cable however somehow was deformed and i had to get a new one. make sure its the phone and not the cable because the small tip seems to be very sensitive.
My x10 mini pro also stoppped charching...:-\
And all they told me they did when i send it for repair, was update the firmware...
Send from one of my three X10 type phones
Hi guys!
I was using my X10 just now and i wanted to charge it cuz i needed to record something for my interview tomorrow. So I decided to plug in the charger, it was at 34% at that time, and everything was fine; the orange light was on and it was charging. Then I was browsing through some stuff and then the phone slipped out of my hand but I caught (kung fu skills ) in time but seemed to grabbed it too hard. I put my phone down for a while and when I went back to check it, the orange light was off and it wasn't charging anymore so I thought i accidentally kicked the charger or something. I unplugged it, and plugged it back and nothing. It doesn't work when I connect it to my laptop either. I tried taking the batteries out, waited a while and plugged it back again and it's still not working funny thing is when I turned the phone back on, it went down from 34% to 21% in about 5 minutes, and I wasn't even fiddling with the phone. I don't know if it's a hardware problem or software problem cuz I might have put too much pressure on the charger port and cracked it or something. I checked it but it seems fine. I really don't know what to do, and the Search function in this forum doesn't work either! I need the phone for tomorrow cuz I have this interview assignment thing...holycrap! what a bad day. Help, please? anyone??
Only real quick solution to get you through that interview is to buy a wallcharger in wich you put your battery. And regarding the damage it sounds hardware related, hope you have insurance! You might get lucky though if you return it for warranty but remember, there's usually a fee if they think the damage was man-made. Good luck with the phone and on your interview!
Sent from my X10i
Tjotte said:
Only real quick solution to get you through that interview is to buy a wallcharger in wich you put your battery. And regarding the damage it sounds hardware related, hope you have insurance! You might get lucky though if you return it for warranty but remember, there's usually a fee if they think the damage was man-made. Good luck with the phone and on your interview!
Sent from my X10i
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I heard about the wall charger before, but what use would it be if I can't connect my phone to the computer anyways I've had the X10 for about 3-4 months now, I hope the warranty service is still covered. Not sure if it'll work especially cuz I'm not the carrier's customer ((
So you need to access stuff that's on the phone? Or you need to access the stuff that's on the phone *with the phone*?
The first one's easy. Just buy a micro sd adapter and you can plug it into your computer (assuming it has one of those ports)
The second one.. need some more info before advising what to do. I didn't get what exactly the information is that you need to access. Is it a recording, notes, pictures, what?
junkk29 said:
I heard about the wall charger before, but what use would it be if I can't connect my phone to the computer anyways I've had the X10 for about 3-4 months now, I hope the warranty service is still covered. Not sure if it'll work especially cuz I'm not the carrier's customer ((
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A bill of sale is all you need and it can be fixed. have Rogers call the repair depot in Newmarket and make sure they have one, then take a drive they will take a look and swap it out usually in a few days.
Rockjock007 said:
A bill of sale is all you need and it can be fixed. have Rogers call the repair depot in Newmarket and make sure they have one, then take a drive they will take a look and swap it out usually in a few days.
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You mean the receipt for the X10? I still have it but I'm not actually with Rogers. I got my friend that's with Rogers to buy the phone for me in case something like this happens, I don't know if they'll let me or not cuz I rooted my phone and all. I think i'll try and unroot it and put it back to Rogers firmware. Thanks for the advice
I'm from the UK and had exactly the same problem. I had to send it back to SE and they gave me a new unit. I had no proof of puchase though as I lost it awhile ago :/. But all in all it worked out well. They never told me what was wrong with the phone though.
Hello, Im stumped I just bought a brand new phone from ebay sealed in the box its a tmobile htc hd2. upon opening it from the box and turning it on the phone would get stuck at the stick together screen. never did fully boot once. then after about 10 min of waiting i pulled the battery and put it back in. Then the phone would only light up the keys and nothing else. once again took the battery out and put it back in. Now NOTHING, wont respond to any type of reset and wont do nothing. wont charge wont connect to pc did I just get a dud RIGHT out of the box? i did nothing to make this happen i didnt even get to the main screen urgh $450 later one month in shipping to receive what looks like a dud. Checked battery voltage its at 3.75 volts fully charged. wtf?
bump bump bump
That's not impossible.
Try to hardreset it, hold down both volume buttons and power on.
If it doesn't work, do you have the phone's warranty? Get it to HTC and they'll fix it / give you another one.
If not... try checking the eBay warranty that gives you the money back, don't know exactly how it works but i know there's something like this.
If all this doesn't help... then i'm sorry.
Not sure if you're in the United States, but at a T-Mobile store, a brand new HD2 will go for ~$450, and come with a one year warranty.
Hope all works out well.
Hey guys. No I live in Calgary Canada and I ordered this phone to work with our WIND mobile service provider. I tried everything... it wouldnt respond at all... funny though even though it didnt show any signs of life it was charging the batter PAST its rated 3.7 volts. At one point I read 4.2 volts at the battery while out of the phone which is strange to start with. Thinking it was the battery I hard wired the phone to a spliced USB cord to see if it would power up and still it did nothing. I then said this is ridiculous and called tmobile and htc. all I have to say is WOW. Tmobile is serious about customer service even for me not being a client of thiers. Same goes for HTC. both offered to repair or replace the phone as it was brand new and they could see from imei.t-mobile even offered to refund my money which i didnt even pay to them in the first place. Wish we had customer service like that up here in calgary where the city is run on oil money and oil hungry people.. not cool. Anyways I talked to my seller off ebay because I didnt want to wait and he agreed to send me a new one overnight express with fedex and i will get it saturday. I sent this one back already forget trying to fix a problem matic phone. Oh yeah this next one was tested before shipment BUT I did read there is alot of people with this problem and no one has an answer still...............
thanks anyway guys
The battery's supposed to go to 4.26V. And it's good that you're getting another.
This afternoon my DZ decided to die. I checked the phone and then 10 minutes later went to ring my wife and... nothing, phone wouldn't respond to the power button. I whipped out the battery and left it out for 2 minutes but still nothing.
I have since tried plugging in the charger and again nothing, not even the orange charging light. Tried leaving the battery out for 1/2 hour and removing the memory and sim cards and even plugging in the charger with the cards and battery removed, but still nothing.
looks like it's serious.
I have had the phone 11 months, I got it from a little shop (well booth really) that was branded as HTC in the local Westfield shopping centre. The little shop has now disappeared. The phone is sim unlocked and not tied to a carrier. When I dug out the receipt it is in the name of a company called Westcoast Mobile. They have a website (www.westcoast.co.uk) but they seem to be a rather diverse company but not one that sells phones to the public.
Consequently I was planning on calling HTC on Monday to see if I can get the phone sent off for repair. Does anyone know if I'm likely to have problems with HTC or will they be happy to help me?
In the mean time I have dug out my trusty HTC Typhoon which is currently synching my email and charging up. Old phone but it does the job and I love the size and shape of it.
HTC warranty is one yr. Should be ok. I bought mine used so I always fixed mine myself. But you bought yours new.
Sent from my SGH-T989 using xda premium
My suggestion is this:
Try buying a new battery , maybe it will fix the problem
Also if the phone will be recovered , take care of this with buying a new silicon case or something like this. Today my DZ cashed by up to 2M and nothing problem , sceen perfect i got luck.
Also i add if you realy love the phone , and the repair cost is to much , buy one used on ebay like me. I have bought one for 220€ @ 170£ , with 23months of guaranty and it's perfect.
Good luck mate
The Westcoast in your link is a big computer reseller, almost certainly nothing to do with a guy with a mall booth selling mobiles
Sent from my Desire Z running CM7.
steviewevie said:
The Westcoast in your link is a big computer reseller, almost certainly nothing to do with a guy with a mall booth selling mobiles
Sent from my Desire Z running CM7.
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Click to collapse
I'm wondering whether they had some sort of tie in with HTC as the booth was completely branded as HTC anad they were selling sim free phones on any network.
I got a phone from them because:
1. They had the DZ and I could have for free by renewing my contract with O2.
2. The sales bloke could string a sentence together unlike the fool in the O2 shop.
trundlenut said:
This afternoon my DZ decided to die. I checked the phone and then 10 minutes later went to ring my wife and... nothing, phone wouldn't respond to the power button. I whipped out the battery and left it out for 2 minutes but still nothing.
I have since tried plugging in the charger and again nothing, not even the orange charging light. Tried leaving the battery out for 1/2 hour and removing the memory and sim cards and even plugging in the charger with the cards and battery removed, but still nothing.
looks like it's serious.
Consequently I was planning on calling HTC on Monday to see if I can get the phone sent off for repair. Does anyone know if I'm likely to have problems with HTC or will they be happy to help me?
Click to expand...
Click to collapse
I'm a Brit too and I had a pretty similar issue just a few months back. The bizarre part is I wasn't even doing anything "risky".
Get in touch with HTC ASAP. They were really good to me.
I contacted them via their website (you'll need the serial number/IMEI). Very polite and helpful responses and offered courier pickup for mainland UK addresses.
Didn't take long at all for a repair, and I believe it was back with me in 2-3 days.
I can't speak for their phone support, other than that they called me to check if the phone was still working okay and asked if they could close the ticket. An unexpected touch, but appreciated.
Motorola barely lifted a finger for me when dealing with my MS2 issues... but that is another story.
Since you have the receipt, you should be fine. Again, just get in touch!
I warn you, it will most likely come back with gingerbread like mine did, but you can still downgrade and root (if you so choose) using the guides on here.
PhoenixTank said:
I'm a Brit too and I had a pretty similar issue just a few months back. The bizarre part is I wasn't even doing anything "risky".
Get in touch with HTC ASAP. They were really good to me.
I contacted them via their website (you'll need the serial number/IMEI). Very polite and helpful responses and offered courier pickup for mainland UK addresses.
Didn't take long at all for a repair, and I believe it was back with me in 2-3 days.
I can't speak for their phone support, other than that they called me to check if the phone was still working okay and asked if they could close the ticket. An unexpected touch, but appreciated.
Motorola barely lifted a finger for me when dealing with my MS2 issues... but that is another story.
Since you have the receipt, you should be fine. Again, just get in touch!
I warn you, it will most likely come back with gingerbread like mine did, but you can still downgrade and root (if you so choose) using the guides on here.
Click to expand...
Click to collapse
Thanks for that, it gives me a bit more confidence. It's just annoying the phone was in my pocket in a sleeve for 15 minutes and it just died.
Well I rang them on Monday morning, at first they wanted to send me a new battery but I pointed out it didn't do anything without the battery when you plugged the charger in. The bloke had to check with his supervisor then came back and said "let's arrange to pick the phone up". I had to email them a copy of the receipt from when I bought the phone and that was that.
They emailed me a form and a label, I boxed up the phone and a courier picked it up Tuesday afternoon. Pretty straightforward really.
Just waiting to hear that they have the phone now.
Got the phone back this morning, so exactly 7 days from calling HTC to having a working phone again. I think that is pretty good service.
Seems like the problem was pretty terminal as the phone has returned with a new IMEI and according to the paperwork with the phone it has had the "PCBA" and "flash board" replaced.
The phone even came in a little box with "I'm back" printed on it.
Sounds great ! Was that all free, under warranty ?
Sent from my Desire Z running CM7.
steviewevie said:
Sounds great ! Was that all free, under warranty ?
Sent from my Desire Z running CM7.
Click to expand...
Click to collapse
All free, didn't cost me a penny.
The bloke I spoke to at HTC told me I had a two year warranty after he had spoken with his supervisor.
Is that two years from the purchese date or the repair date (as in did they extend the warrenty for you)
It will be 2 years from the purchase date. The paperwork with the phone when it comes back says something along the lines of you don't get any extra warranty after the repair date.
Sent from my HTC Vision using XDA App