Related
Dear All,
Please help, my new O2 EXEC is sitting here almost totally useless without ActiveSync.
I did a very stupid thing:
I plugged in the Exec via the USB cable before installing ActiveSync 4.0.
What used to happen (back inthe day 2001 etc) would be that windows would install its own driver for the portable device and then when you subsequently installed ActiveSync its drivers would not go in and hence ActiveSync would not recognise your device.
What is happening now seems like the same sort of issue in that now having installed ActveSync it is just sitting there saying no connection.
For ActiveSync 3.6 and below this is a documented problem and here is the fix
http://support.microsoft.com/kb/264693/en-us
BUT for me this does not work (well because there is no yellow unknown device in Device managers other devices).
In AUDIBLE terms
a) I get a du-duh sound when I plug in EXEC (like if you plugged in a USB key for example)
b) It shows up in the Device Manager-> Network Adapters as "Windows Mobile-based Device"
c) ActiveSync 4.0 or 4.1 does NOT give me the dulde-de-dah sound
d) ActiveSync shows no connections
Anybody any bright ideas? Surely I am not the only twonk to have inadvertently plugged in the EXEC first
Answers greatly appreciated.
BASICALLY HELP
PS: Have also looked at ActiveSync trouble shooter 2001, the ActiveSync 4.0 troubleshooting article from Msoft, tried switching off firewall, no result. Have tried deleting the Mobile-based Device, uninstalling AS 4.0, rebooting, reinstalling AS 4.0 or 4.1 then plugging EXEC,no good.
PPS: I convinced a friend to let me install AS 4.1 on his computer and then plugged in the EXEC and all was fine, so the EXEC itself is sound.
Maybe this will help:
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
Sorry, didn't read your message good.
Just see now you already did looked at the link....
But another idea: if your device works on your friend PC, then why not
do a clean install for the OS on your own PC?
Maybe this will solve your problem.
Dodger,
Thanks for the thoughts. Well actually thinking about a reinstall of my computer due a moments lapse of concentration is a difficult undertaking. With the backup of the on computer databases as well as over 100 applications installed, I think this would take me several person days.
Currently my thoughts are to clone the partition and then do a windows "over install" onthe clone, but logically that will not work because <of course> the whole point of an over install is that the registry and all applications are preserved.
I spent over 3 solid hours of googling, installing, uninstalling drivers yesterday trying to fix and can't believe I am the only one who has had this problem!
Perhaps somebody with a working ActiveSync can elaborate how does the EXEC show up in device manager (when its plugged in and synced), and also what device driver XP and /or Windows 2003 server would be using.
Thanks mb.
I was facing similar issue. Solution? Yes, uninstall my firewall, connect and sync with my JasjAr and then install the Firewall with Jasjar already connected !
This may help:
Open network connections on ur PC so u can see all connections.
Make sure AS (PC side) is enabled for USB
turn off JJ and plug it in to USB
Turn on JJ whilst watching the window of netwrok connections on ur PC
A new connection icon should pop up, then MAYBE dissapear again
Right click this icon, before it dissapears, and check it's enabled, then select properties
Now check the following items:
- does top box say "windows mobile based device"
- click "configure"
- under configure, is there a button somewhere (mine's working so I can't recall exactly where) that says something like "enable mobile device". If so, then you need to click this.
If this all fails, then repeat but with another USB port. The reason for this seeming waste of time is that you will get a DIFFERENT "Local area connection nn" icon, which may work for you.
I cant believe there hasnt been one mention of rebooting your PC - Which I can assume you already have done?
What OS are you running on your PC?
I have only just got my MDA PRO but this may help! as I did the same thing and for a while XP Pro wouldnt recognise the device.
Uninstall ActiveSync
Reboot PC
Install Activesync V4.0
Plug in USB Device
If there is still a problem connecting you shoudl see a USB device not recognised in your deviuce manager.
It almost seems like there is a time you have to wait before XP will respond normally to you unplugging and replugging in the USB.
Failing this you may have to uninstall Activesync and tehn remove all activesync registry keys it may have left behind! Then reboot and start again!
Just having tisproblem now, this is pïss poor of MS to still be foisting off onto us this Activesync package in such a terible state.
I've just had activesync stop working on me. It would connect but then refuse to sync anything even though it previously worked fine. I think it got upset after I booted up the PC with the Exec connected.
Anyway an uninstall and reinstall of Activesync on the PC cured the problem. Not the most robust software though.
Moandal said:
I've just had activesync stop working on me. It would connect but then refuse to sync anything even though it previously worked fine. I think it got upset after I booted up the PC with the Exec connected.
Anyway an uninstall and reinstall of Activesync on the PC cured the problem. Not the most robust software though.
Click to expand...
Click to collapse
What works for me is to turn off the handheld, and connect the cable after that. Then turn on the device if needed. Works mot of the time then.... no excuse for MS though....
Hello all,
I have just bought the Jasjar on ebay, after months of hoping and dreaming!
The unit works fine, but the twit who sold it to me has 'lost' the original CD and manual, leaving me with no way of:
Syncing to my computer (tried it, but XP demands the install software)
Working out how to use the phone element (such as sending text messages).
Generous souls that they are at clubimate, they want to charge me $60 for this information!
I was wondering if someone might be able to send me a copy of the files / a torrent of the disk, so that i can at least install it on my home computer and read the .pdf manual.
Much appreciation in advance!
Stephen
active sync can be found on the ftp
ftp://xda:[email protected]/Universal/Tools_Programs/active_sync_4.1.zip
manuals can also be found on the ftp
ftp://xda:[email protected]/Universal/Original_German_and_Englsh_Manuals_etc/
have fun with it
Many thanks.
Is this ftp to the activesync the one that the computer will install so that it recognises the Jasjar? I downloaded activesync to my pc, but when I connected up my jasjar, my computer wouldn't recognise it, because the 'Install new hardware' utility had not completed!
Aha! The ftp part of this site appears to be the possible solution to my problems. When I connect my jasjar to the pc, which software file would I direct the 'hardware installer' to though?
Many thanks for your help so far!
there shouldnt be a ´hawdware installer´... active sync should recognise the jasjar without problems...
do u have it connected directly to the pc or to a usb-hub? try doing it directly
I was using activesync 3.8 from the windows website. Could that have an effect?
When plugged it, the bubble pops up, saying Device recognised: POCKET PC USB SYNC, and then the Hardware install dialog box comes up.
I will try with the latest version of Activesync, and see what difference it makes.
Wm5 (which is on your universal) only works with AS 4.0 or higher. Check the ftp for that or download directly from MS. I recommend AS 4.1, since it is much more stable than 4.0.
ActiveSync 4.0 doesnt work with aku2 roms if i remember correctly so try 4.1 (link can be found in my 1st post in this topic)
Okay, I downloaded and installed Activesync, and it will still not recognise my JJ, saying it cannot be found. At the same time, the computer says 'USB Device not recognised'. Argh!
Does anyone have a solution to this problem?
My XDA Exec has just been replaced by O2, but my PC reports the 'USB Device not recognised' error. I suspected the new phone but I plugged it into my laptop and that works fine.
Im pulling my hair out here, its very frustrating. I have installed 4.2, uninstalled, tried 4.1, no luck.
I tried connecting with the phone switched off, no difference. Tried after both PC and phone rebooted, no luck.
There must be something in the Windows USB settings that has gotten screwed up, but I don't know enough of that area to feel brave enough to tamper with it.
Any ideas guys?
Thanks
Nasdaq
Ah, I have a solution to my problem!
After many reinstalls of different versions, I had a brainwave, why not try syncing when no other USB devices are attached! Hey presto! It works!! :lol:
I found that my USB Skype phone was conflicting somehow, so unplugging that works fine. I'll sort the USB phone out later, being able to sync is much more important atm.
Cheers
Nasdaq
whether it's with the usb cable or the desktop cradle the sync between the phone and the desktop doesn't last for very long, it can vaey from 1min to 5min and is a real pain when it drops out whilst downloading a program.
Sometimes the display on the phone says it's syncing but if I look on the pc there is no sign of it in either windows explorer or the snyc centre (using vista), is this a vista problem or hardware/software problem with the phone.
thanks in advance
c1287 said:
whether it's with the usb cable or the desktop cradle the sync between the phone and the desktop doesn't last for very long, it can vaey from 1min to 5min and is a real pain when it drops out whilst downloading a program.
Sometimes the display on the phone says it's syncing but if I look on the pc there is no sign of it in either windows explorer or the snyc centre (using vista), is this a vista problem or hardware/software problem with the phone.
thanks in advance
Click to expand...
Click to collapse
i used to have this problem... assuming you have already tried disabling the firewall and AV to see if it cures the problem (disconnect from the net first!)...
Firstly are you using WM6 or WM5?
if you are using WM6 then go to settings->Connections->USB to PC and untick enable advanced network functionality
if you are using WM5 then download the file (supplied by dopod) that makes the usb work using the serial protocol. the instructions are in the ZIP file, extract the cab file, copy it to your PDA (you may have to use a SD card reader if you cannot connect for long enough to send it or if not that use a SD slot on a Digital camera?) then find the file on your Prophet and install the rest is in the readme file.
ah shoot just read your running vista so probably not that! nevermind its something to try!
thanks for that, managed to put some videos on without the device crashing at long last
I want to re-install the original bootloader (SPL) because I may have to return my TC for repairs. I have read the (beginner's) guide on how to install the original SPL but that method requires ActiveSync.
For some reason Activesync (on my 2 winxp pc's) doesn't recognize my TC anymore since about 2 weeks (Unknown Device) so that's a no go.
Can anyone recommend another way to restore the original SPL? I hoped that it could be done using the MicroSD method but elsewhere I've read that this doesn't work for the SPL part.
Try another USB cable (any MiniUSB, from your digi cam, mp3 player, ...) since yours might be invisibly broken inside. If it still doesnt work, in Settings > Connections disable Advanced network functionality to be found behind the USB to PC icon and try connecting your device again.
schaggo said:
Try another USB cable (any MiniUSB, from your digi cam, mp3 player, ...) since yours might be invisibly broken inside. If it still doesnt work, in Settings > Connections disable Advanced network functionality to be found behind the USB to PC icon and try connecting your device again.
Click to expand...
Click to collapse
Hi Schaggo, thanks for replying. I have tried 3 or 4 different cables, some of which I'm sure worked fine before. On all cables, I can see that my TC does charge, but for some reason there is no usb-data connection at all. I've also tried disabling Advanced network functionality on my TC, re-installing Activesync on my laptop and doing a win-xp system restore to a time where all worked fine. Short of completely re-installing Windows XP, I think I've tried all there is to try.
I am getting very suspicious of the hardware connection inside my TC. Could it be partly broken so that it charges only? The main reason I'm considering turning my TC in for repair, is that on soft resets, I regularly get the warning 'Main battery is very low' after which my TC shuts down. Even though my battery is charged for >90%. Maybe this relates to my Activesync problems.
Interesting... hmm... to check the hardware you could try to connect your TC to a different computer (AS doesnt have to be installed) and if it never was connected before, Windows should bring up a "Search for drivers" dialogue which shouldnt happen if the hardware is broken.
Alternatively you could remove the TC of your device manager (it still is there, just hidden):
Unplug your Touch Cruise
Open command shell (start - run - "cmd")
Type set devmgr_show_nonpresent_devices=1 and hit enter
Go to your device manager (right click computer - manage - device manager)
In device manager in the View menu select Show hidden devices
Delete everything grayed out which has to do with either ActiveSync or the Touch Cruise or Polaris, most likely to be found under USB stuff and/or portable devices. I'm not on XP, I'm on Vista...
Having that done might help your case. Reboot the system and reconnect the TC. A general hint: System recovery doesnt work on XP and it partially works on Vista. I explicitely do not recommend to use it, it usually does more damage in the background than it helps in the foreground.
Hi, I tried all your hints but still no luck. In Device Manager I can't find anything that's related to HTC/Polaris/Activesync. Only 'USB Root Hub', 'Standard Universal PCI to USB Host Controller' and 'Unknown Device' (which pops up after attaching my TC). I tried deleting all of those but my TC is always (not) recognized as Unknown Device.
Installing WinXP SP3 did not help, nor did running a clean WinXP Image in VMware.
could be your computers USB port as well. So the VM doesnt do anything if the host which it runs on is broken
But could be a seriously defective unit. I heard of reports where people got their devices replaced without even bothering putting anything original back onto the device. They sent in some HardSPLed and custom ROMed devices and everything went fine for them. Maybe you'll be lucky. I guess just try...
Thanks for your continued support on this
I gave it one more shot by re-installing the original WWE rom from the MicroSD card twice in a row with a hard reset in between. Also deleted all usb stuff again from winxp Device Manager and uninstalled my firewall (Comodo).
After a reboot of my PC and connecting my TC to the USB cable, I at least got the 'Found New Hardware Wizard' to tell me that a 'USB Device' (meaning my TC) was found and how I would like to install the software. I tried automatically and manually but it/I could not find suitable drivers on my PC. I think that the fact that my TC was found as a 'USB Device' and not something like 'HTC P3650' is a clue that something's wrong.
I don't think my PC/laptop is to blame. I'll probably either throw my TC out of a window or hand it in for repairs. Fingers crossed.
The drivers come with ActiveSync, if you uninstalled AS it wont find the drivers. Most likely... If you uninstalled it, reinstall and try again.
Secondly, if you turned advanced network functionality off, the device doesnt get recognized by its name but as USB Device or so. Dont remember, tested it once... But its not Polaris or HTC or anything like that, it's a general descriptor. I hope you can get it to work, eventually...!
Hi, just to let you know: I turned my TC in for repairs because of the soft reset problem and when I got it back (supposedly with a new mainboard) ActiveSync worked like a charm again on the first try. So there must have been something wrong with the hardware inside my TC.
Unfortunately my repaired device was returned to me with a new hardware issue so it's on its way back to the repairboys in Belgium again. Boohooo.
Hi - ever since I used Internet Sharing the other day every time i plug my HD into my computer Active Sync (AS) doesn't recognize it.
When i plug in the phone in I get the touch flo menu and it asks if i want to use AS but nothing happens when i choose this - I've even reinstalled AS and XP has recognised the phone but not AS- anyone else had this problem?
Had this a few times with my other PDAs. In most cases it couldn't get a DHCP address from activesync.
Try this: while its connected, locate your device in Windows device manager (should be "Windows Mobile-base Device ...") and delete it. This does not affect partnerships. Disconnect and reconnect it, and Windows should recognize a new device with proper connection.
6Fg8 said:
Had this a few times with my other PDAs. In most cases it couldn't get a DHCP address from activesync.
Try this: while its connected, locate your device in Windows device manager (should be "Windows Mobile-base Device ...") and delete it. This does not affect partnerships. Disconnect and reconnect it, and Windows should recognize a new device with proper connection.
Click to expand...
Click to collapse
Thanks for the advice however I can't find a Windows device in the Device Manager - i think you are on the right lines though - Windows is simply not recognising the device...
Would it perhaps be USB Mass Storage device?
Windows should recognize your phone, this is independent of activesync. If this does not work, activesync has no chance to connect to, and the reason must be somewhere else.
Check your USB ports. BTW you're not using a hub are you? If yes you should connect it directly to the PC. Check cables, and/or try another USB-device if you have one.
When you connect, you should be asked how the phone should represent to the pc, with options as activesync, harddisk, modem. Select activesync here. If you're not asked, check device settings in Start-settings-connections-usb2pc.
Have you tried blanking out the "enable advance network funcitonality" in USB to PC setting?
And - you are using the HTC supplied USB lead?
bog standard mini-USB cables don't cut it