Database Users

Dead Screen?

There's a major problem with my mda vario. Yesterday, I picked up my phone and it was extremely hot. when I tried chargin it, the the led stayed on red and then amber. after a while, the device itself turned on properly but just the screen doesnt come on. i can still tap the screen and hear sounds and use voice command to control everything but the screen remains off. does anyone know whats wrong with it? has anyone had this problem? i would really much appreciate if anyone could help fix this.

Sounds like a hardware problem to me - try a hard reset if you can see what you are doing or try and time it right. Ensure its not a battery problem - plug it into mains charger for a while to make sure its fully charged or if you can - borrow someone elses battery. But i think it may need to go back to your provider for repair.

Help me please, hermes won't turn on

I searched to see if I could find an answer but there weren't any posts that could specifically help me. I only found one post but it wasn't clear.
My phone was working fine in the morning but when I checked on it after class it wouldn't wake up but light was still blinking. I thought a simple soft reset would unfreeze it but nothing. After removing the battery to get it to power off it won't turn back on. A guy posted this same problem in one of the threads and there was a mention of the battery but it was vague. When I try to charge it, there are no indicator lights. With the battery out, the red indicator light is on.
Can someone help me find out whats wrong and if I can fix it myself. Is it the battery or the phone? Thanks in advance

jchan4 said:
I searched to see if I could find an answer but there weren't any posts that could specifically help me. I only found one post but it wasn't clear.
My phone was working fine in the morning but when I checked on it after class it wouldn't wake up but light was still blinking. I thought a simple soft reset would unfreeze it but nothing. After removing the battery to get it to power off it won't turn back on. A guy posted this same problem in one of the threads and there was a mention of the battery but it was vague. When I try to charge it, there are no indicator lights. With the battery out, the red indicator light is on.
Can someone help me find out whats wrong and if I can fix it myself. Is it the battery or the phone? Thanks in advance
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Click to collapse
Hi
First, I notice you have not tried a hard reset. This will in all probability fix your problems, but you will loose any data of your own that you have saved on the device. (hope you have a fullbackup!!)
Before doing the hard reset it may be worth running through the steps here http://michael-channon.spaces.live.com/Blog/cns!4472423472DCFC38!202.entry for the refusal to charge issue. You see I am not sure whether your device is not turning on because it has insufficient power or whether it has a major "crash". Hermes does have a problem for some folks when it reaches very low charge of not being able to staret charging. This though is normally indicated by a RED LED showing when charger is plugged in (clearly yours only does this with battery out - which is normal) Somehow you need to get that Amber LED showing. Repeat the charging solution a few times - it does not always work straight off.
When all else fails - hard reset.
Mike

nothing working yet
Hard reset isn't working. Is the menu supposed to come up even if theres no battery? Tried hard reset with and without the battery, but nothing pops up. Your charging solution hasn't worked yet but I'll keep trying. Any other things I can try? Thanks for the help mike.

It worked for me: Remove battery and plug it to AC during 5 minutes. Then insert the battery and soft reset. My TynT came back life in this way

'Dead device won't charge (solution provided)'
This isn't for your model I don't think, but the "won't charge" problem (and hence solution) sound similar. It worked for me on a dead SPV M3000 (HTC Wizard, iMate etc) (and was I grateful!!)
See http://www.expansys.com/ft.aspx?i=125518&thread=226
Paul

very dead exec

Having not use my exec for a bout a month I now find it will not start or take a charge (battery has 3.8v ) but it will not power up ,it is still in warranty BUT I have changed the rom ,so don’t know if o2 will repair it
If I use the wall charger a LED flashes on for about 1 second ,if I plug in to usb lead on pc (with battery removed) red led comes on any ideas appreciated

towinguk said:
Having not use my exec for a bout a month I now find it will not start or take a charge (battery has 3.8v ) but it will not power up ,it is still in warranty BUT I have changed the rom ,so don’t know if o2 will repair it
If I use the wall charger a LED flashes on for about 1 second ,if I plug in to usb lead on pc (with battery removed) red led comes on any ideas appreciated
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Click to collapse
Problem indeed.... Firstly, I wish I could offer some constructive solutions, but afraid not.... it does sound like a worn battery, and maybe worth trying (or borrowing) another one to flash?
I take it as you refer to it as an 'Exec' that it is the O2 branded one? If it is, from my experience with the O2 technical support, they really don't have a clue. I would assume that they would send an exec straight to HTC for testing. It's a complete last resort, but if you were to tell them that your unit was dead and they were to take it in, they wouldn't be able to solve the problem before they sent it back to HTC. This is of course after you have clarified it's not just a dead battery cell.
Best of luck with the thread and hoping someone a bit more experienced can help.

So, let me get this straight, your universal does not turn on (and by turn on I mean that you see the familiar wm5 screen with your apps, etc.), no matter what have you done, and the only way to have the charging led on is by connecting it to USB port with the battery removed?
If this is the case, you might have a dead internal battery charging/power supply circuit, i have repaired some old Ipaqs with this failure, most of them failed due to a defective battery, easily recognized by overheating when the unit was placed in charge, usually the overheating increased slowly in time (months usually).
I don't want to be misunderstood, but all these devices have a way of turning of the LCD backlight, a long pressure on the on button does this, it can restores with the same long pressure, see if this is not your case.
If you have some electrical problem with your PDA you might take it to repair or you could try to do it yourself -if you're able to do it obviously-.
Anyway, try to get yourself another battery (you might ask for it to someone else with a uni), put it on and see.
I'm also assuming that you have tried to hard reset your device.
good luck

kecido said:
So, let me get this straight, your universal does not turn on (and by turn on I mean that you see the familiar wm5 screen with your apps, etc.), no matter what have you done, and the only way to have the charging led on is by connecting it to USB port with the battery remo....
good luck
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Click to collapse
Look maybe this will give you some hope. Yesterday I took my Htc Typhon (smartphone) after a long time, the battery was die. I tried to charge via usb, and nothings happened, then I tried to use a usb charger and nothing happened neither. Finally I charged the battery alone on an universal battery charger and after 30 minutes my phone was alive again.
Hope it will help you!
Felipe

kecido said:
So, let me get this straight, your universal does not turn on (and by turn on I mean that you see the familiar wm5 screen with your apps, etc.), no matter what have you done, and the only way to have the charging led on is by connecting it to USB port with the battery removed?
If this is the case, you might have a dead internal battery charging/power supply circuit, i have repaired some old Ipaqs with this failure, most of them failed due to a defective battery, easily recognized by overheating when the unit was placed in charge, usually the overheating increased slowly in time (months usually).
I don't want to be misunderstood, but all these devices have a way of turning of the LCD backlight, a long pressure on the on button does this, it can restores with the same long pressure, see if this is not your case.
If you have some electrical problem with your PDA you might take it to repair or you could try to do it yourself -if you're able to do it obviously-.
Anyway, try to get yourself another battery (you might ask for it to someone else with a uni), put it on and see.
I'm also assuming that you have tried to hard reset your device.
good luck
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Click to collapse
thanks for all the help
1 it will not turn or power ,no led no screen
2 battery dose get hot when charging
3 screen has not been dimmed
its back at o2 shop now we will see if they repair it and ill report back !!!!!!!!!

Grilloman said:
Look maybe this will give you some hope. Yesterday I took my Htc Typhon (smartphone) after a long time, the battery was die. I tried to charge via usb, and nothings happened, then I tried to use a usb charger and nothing happened neither. Finally I charged the battery alone on an universal battery charger and after 30 minutes my phone was alive again.
Hope it will help you!
Felipe
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Click to collapse
hi thanks for the reply i have had the same on a m600 ,would not charge from usb or car kit but did start with mains charger
i have tryed hard reset but it will not do that either
battery is stuck at 3.7v even after trying to discharge it with a small bulb
thanks
John...

This is something I've had happen in the past.
Try taking the battery out, and put it into a ziplock back, and place it in the freezer for a few hours. I know, I know, it sounds ridiculous. But sometimes, just sometimes, it will reactivate the cells, and you'll be able to charge it after that.

well done o2 uk
well as said before took my phone back to the O2 shop and sent it off to the service centre. The report came back that the main board US .not only did i get a new exec but But a new boxed one and a full set of all original parts !!

i had this problem when i first got my SPV m5000..i took it to the orange shop...(the people where nice) they kept it for few testing and said...
battary was faulty...so they gave me a new battery XD

Oh noes. I think i have a paperweight :(

Hi guys.
Well, a month or two back i updated my imate kjam to WM6 and absolutely love it. Haven't had a single problem up until now.
Last week i did a soft reset on the phone (after installing phonealarm) and it stuck on the wm6 logo boot screen. tried a number of resets, removing the battery etc. finally had to do a hard reset and reinstall everything.
last night a similar thing happened. the phone had turned itself off in my pocket. so i tried a soft reset and got no luck. tried to do a hard reset, got to the screen where you confirm the reset but decided i'd try a few more things before committing to losing everything again.
now i can't do a thing with it. can't even get to the hard reset menu.
i've tried leaving the battery out overnight, tried resetting whilst it's plugged into the charger, everything i can think of. isn't recognised when plugged into the usb port either.
i'm at a total loss. any help / tips would be greatly appreciated, i'd hate to lose everything on my pda, as i used this thing constantly
one weird thing is that when plugged into the charger, i don't see a LED light up to say it's charging??

mkerr said:
Hi guys.
Well, a month or two back i updated my imate kjam to WM6 and absolutely love it. Haven't had a single problem up until now.
Last week i did a soft reset on the phone (after installing phonealarm) and it stuck on the wm6 logo boot screen. tried a number of resets, removing the battery etc. finally had to do a hard reset and reinstall everything.
last night a similar thing happened. the phone had turned itself off in my pocket. so i tried a soft reset and got no luck. tried to do a hard reset, got to the screen where you confirm the reset but decided i'd try a few more things before committing to losing everything again.
now i can't do a thing with it. can't even get to the hard reset menu.
i've tried leaving the battery out overnight, tried resetting whilst it's plugged into the charger, everything i can think of. isn't recognised when plugged into the usb port either.
i'm at a total loss. any help / tips would be greatly appreciated, i'd hate to lose everything on my pda, as i used this thing constantly
one weird thing is that when plugged into the charger, i don't see a LED light up to say it's charging??
Click to expand...
Click to collapse
Is it possible that your battery may be flat?
Can you get into bootloader mode?

can't get into bootloader.
if my battery was flat, would the charging LED light up when it was plugged in?
thanks for the reply.

afer doing some more reading, it looks like it might just well be a dead battery.
apparently, wizard / kjam batteries are notorious for requiring the wall charger to get them going again once they're flat. something about needing 1000ma.
i just checked my charger that came with the unit (ebay), and noticed it only put out 850ma. going to grab my brother's jasjam charger and hope to hell it's 5v 1000ma.
fingers crossed.

i had a similar problem, and following a solution on ere somewhere i fixed it, this is done at ur own risk, im nt responsible. unplug the charger from the wall, still plugged into fone(this is to empty charger of any charge thats there) thn unplug fone and dip the end of the lead in water(yes sounds weird i no...) then make sure theres nt an excess on the end and plug into wizard adn thn the wall, should be red light and then after a few mins orange - charging hope it works

hehe
just letting everyone know it's now working again
didn't need to do any water dipping.
just plugged in brother's 5v 1000ma charger and it's now charging

OMG !! Good Goooooooshhhh
evilkern said:
i had a similar problem, and following a solution on ere somewhere i fixed it, this is done at ur own risk, im nt responsible. unplug the charger from the wall, still plugged into fone(this is to empty charger of any charge thats there) thn unplug fone and dip the end of the lead in water(yes sounds weird i no...) then make sure theres nt an excess on the end and plug into wizard adn thn the wall, should be red light and then after a few mins orange - charging hope it works
Click to expand...
Click to collapse
hi
hope ur serious about ur method,well sry to say....... never heard of such a method before, I'm not making any fun of u or plz don't take me wrong , I don't mean any harm.
I just can't believe it cud happen like that,after all water dip will certainly short circuit and burn it.
well, just for my knowledge, have u ever tried this urself ?

zabardast_1 said:
hi
hope ur serious about ur method,well sry to say....... never heard of such a method before, I'm not making any fun of u or plz don't take me wrong , I don't mean any harm.
I just can't believe it cud happen like that,after all water dip will certainly short circuit and burn it.
well, just for my knowledge, have u ever tried this urself ?
Click to expand...
Click to collapse
I thought exactly the same when i read it first, but since my phone wasnt turning on, gave it a go and it worked! As i say sounds odd but apparently its somthing to do with the circuits controlling the charge, if theres not enough power then obviously they wont work, so this way does...sounds odd but works! I just had a quick search and cant find the original thread, it was an alternative to the 9 volt battery solution

evilkern said:
I thought exactly the same when i read it first, but since my phone wasnt turning on, gave it a go and it worked! As i say sounds odd but apparently its something to do with the circuits controlling the charge, if theres not enough power then obviously they wont work, so this way does...sounds odd but works! I just had a quick search and cant find the original thread, it was an alternative to the 9 volt battery solution
Click to expand...
Click to collapse
well than I must say u got a brave heart,If had that choice ,i wud have thought 10 times and still said No
As u said that u had gone for it and did and were successful,do believe u now. In that case its very valuable information thanks

So your saying to dip the end of the charger plug into water?? It sounds like really all you would be doing is cleaning off the terminals of dust or debris that could be impeding a connection of some sort.

Phone will not turn on... HTC TyTN

I have the HTC Tytn and it will not turn on. It was sitting on my desk one day with more than 50% charge and when I picked it up to make a phone call I noticed it was turned off. I tryed hitting the power button to turn it back on, but nothing happened. I have removed the battery and tried just about everything I could think of. Even when I plug the unit into the wall charger there are no indicator lights. I read on some threads that my battery may not have enough charge to begin charging (I know that makes little sense, but it is true) so I took the battery out and tested the voltage. It rated at 4.17 Volts which is higher then the 3.7 rating on the battery. This means the "jumpstart" or extra "kick" that would normally be suggested would not work for me since I have too much charge. I have begun discharging my battery and it is down to 3.99 Volts, but I don't really know if this would help anything.
If anyone has had a similar problem and has a solution I would really like to try it, I am willing to try anything at this point. I know I am new to this forum and this is my first post, but I discovered this site through Google and found it to be full of many interesting posts. If any of these solutions work I would be happy to make a donation to this site. I appreciate any and all help.
-TOM

Hi Flashrapid,
Have you tried a soft or hard reset? If the phone comes back on with either of these solutions then let me know as there is more to be done to stop this happening again in the future.
Feel free to PM me directly if it helps.
WB

Same problem here. I know this is an old thread, but Im having the same exact issue. Completly stock factory ROM very few 3rd party add ons never dropped.Phone was actually a 3 month old refurb that I had replaced another 8525 with under warantee. No charging lights or anything. Tried soft reset,not sure how to hard reset with the phone dead. Anyway if someone has any insight to this issue it would be greatly appreciated. Thanks in advance.

Hard reset as you normally would - 2 softkeys and stylus reset.
Does the red LED come on when you connect to the power without the battery?
The Hermes should, if there is no hardware problems, show a red light to indicate no battery when you plug it in without one.
Cheers...