Database Users

call can't come in while data always on

I just switch to 3G instead of 2G. I want to experience the high speed internet suffing via my handset.
But I found the problem is that the phone call can't came in if I using the 3G data. Not even transfer to security services. Just a "Busy tone".
Check with the service provider and they are now checking with their technical dept to see if they can found the problem.
They said that the call should be able to come in because the phone call channel is different to the data channel. :roll: :?:
Anyone experience the same problem?

I experienced the same problem with my CHT9000. You may change the setting to GSM then call can come in when you using GPRS but you can't enjoy the high 3G speed on data transmittion. Anyone has better solution?

complicated issue; can be the same with GPRS/EDGE ; I made a lot of research read below;
http://forum.xda-developers.com/viewtopic.php?t=54738&highlight=

It is interesting. I don't have this kind of problem while I am using GPRS. But it happen to my new network provider (3G).

Lucky you then :lol:
At least you have GPRS/EDGE working and as a result it is absolutely a network provider issue.
I talked every detail with a guy in my Net. Op. and seems can be solved by "tricky switching something on" but they could not make me believe that this is not thier mistake. Because Class B phones MUST suspend the data flow and accept incoming calls for the technical point, only class A phones (no retail ATM) can make data flow and GSM talk at the same same.
GPRS is 2G, EDGE is 2,5G and same tecnique as 3G, only speeds are lower, so I beleive if u use 2G suspend while incoming calls your Net.Op. can solve the problem if they want :wink:

I have this strange problem with my vario II.
I am using Tmobile GPRS on both 2g and 3g network, If I am using the 2g phone works if If am using 3g phone doesn't work if I call it, the phone rings but doesn't alert me. The most annoying problem I am having is the phone switches between 2G and 3G if I am in a call the phone goes silent can't hear anything the display shows the call as connected and around 5-10 seconds later the phone drops call drops. This happens even if the data connection if not active.
What is the deal with that? anyone else have this problem.
Phone band settings are below
network type
Auto
GSM
GSM(900+1800)+UTMS(2100)

I've just discovered the same problem with my orange branded tytn, I'll be phoning them later to ask what they can do about it.

xxnoelziexx said:
I am using Tmobile GPRS on both 2g and 3g network, If I am using the 2g phone works if If am using 3g phone doesn't work if I call it, the phone rings but doesn't alert me.
Click to expand...
Click to collapse
Works perfectly on T-Mobile UMTS for me. I did flash the Dopod 838Pro ROM though.

will flash the dopod rom in the morning. I am currently using the imate rom, and the tmobile rom the device shipped with had to many slow downs so it had to go. if this fixes the drop out issue I will be happy if not the phone will be in its box till a rom update. got the phone cheap so don't really mind. nice phone/pda apart from this issue in my line of work can't afford to miss or drop calls.
so is this a hardware or a software issue then?

No harware problem, it is absolutely software issue. Read my posts above and the links I gave

No problems here I'm afraid.
Voda v1605 running the Voda Blackberry Client, so either 3G or GPRS (where no 3G available) on all the time. Calls and SMS received perfectly.
Only issue I have is when using 3G, unlike home wired broadband, I cannot use multiple applications through the single 3G connection (e.g. Blackberry client on and surf too)
Steven

Vario 2 - 3G problem solved by switch to GPRS?

I've been having real problems with my (second) Vario 2 on UMTS.
Sometime I go to surf and even though I have say 2 or 3 bars (at worst) of 3G reception, it just won't load even a plain text page.
Then after it has had a problem once it simply will not load anything from the web. Period. I would just get "this page was unable to be found" etc, even though my connection shows as active.
Called T-Mob, the guy suggested switching to GSM and found that I have no problems on GPRS at all, and even rather fast for just plain surfing (faster than UMTS most of the time?).
Switched back to UMTS - hey presto nice and fast surfing and downloads.....however after a few hours or a day, the UMTS goes back to bad ways and does nothing. Only again resolved by switching back to GPRS then back to UMTS.
thought about using Dan's superb switching program but am beginning to think there is some sort of problem with my line's UMTS connection as it is sorted by re-connection GSM.
Any ideas???????

phatphat said:
thought about using Dan's superb switching program but am beginning to think there is some sort of problem with my line's UMTS connection as it is sorted by re-connection GSM.
Any ideas???????
Click to expand...
Click to collapse
I would throughly recommend Dans program and stay on GPRS if all you are doing is surfing the net using PIE. Not only do I see very respectable browing speeds, but my battery life has gone through the roof! I get at least 2 days normal useage on one charge now as the Vario is not continuously searching for a 3G signal.

I had similar probs when at home. I spoke (eventually) to a guy at T-Mobile tech. He checked what basestation I was trying to connect to and told me all the times I had tried that day! He checked the equipment at the site (remotely) and said there were problems. He logged a tech visit to the mast and next day (and for the last 2 wees) it has been spot on!
Thinking of your problem, are you always in same area when you have problems?

t-mobile uk HSDPA and TYTN Issues, possible solution

Right, this is my second tytn and i have sent first one back last summenr because of HSDPA problems. problem was that when i use 3g connection to internet was (usually) broken and couldn't load anything at all but was ok in gsm mode. I thought htc might have fixed it so bought current TYTN but hey! problem is still there. While trying to sort out i noticed that if i disasble HSDPA 3g works fine. dont forget you will stick with standart 3 g speeds.
can any one confirm?

how do i know when im getting hsdpa as i never seem to get any speeds faster than around 29k which is around 3g speeds even with a full 3g signal although i do find internet access very very flaky still...
I am still running the standard t mobile settings, i havnt chaged the proxy settings which in some cases help a lot of people

id be more inclined to say its tmobile's end that isnt working correctly, my TyTN is working fine on HSDPA with O2-UK. Have you had your account enabled for using HSDPA????

Gavin01 said:
how do i know when im getting hsdpa as i never seem to get any speeds faster than around 29k which is around 3g speeds even with a full 3g signal although i do find internet access very very flaky still...
I am still running the standard t mobile settings, i havnt chaged the proxy settings which in some cases help a lot of people
Click to expand...
Click to collapse
you need to call t-mobile and tell them you want to speak to technical support then tell them that you want to enable hsdpa on your line. in 30 mins you get it. but doesnt metter. if you have hsdpa in your area and your tytn enabled you might have problem without actually getting it
mrvanx
id be more inclined to say its tmobile's end that isnt working correctly, my TyTN is working fine on HSDPA with O2-UK. Have you had your account enabled for using HSDPA????
Click to expand...
Click to collapse
i didn't know o2 has hspda network :S

nolovelust said:
...
i didn't know o2 has hspda network :S
Click to expand...
Click to collapse
Well it seems so, I checked online to make sure i wasnt spouting rubbish LOL! As in my sig i achieve ATLEAST 1.1mbps when im connected to and they did announce they would be trialing HSDPA in the isle of man (which they have the fixed aswell as mobile telecomms contracts) and they rollout would be to the latter of 2006?!? Ive managed these speeds since i got my USIM (early september).
If im SERIOUSLY mistaken then i apologise but its gotta be HSDPA since the practical achievable speeds on regular UMTS are around 300kbps right?

yes you're right. you can't achive 1mbit without hspda. i have an o2 sim. will try it

3G Data Connection Stopped Working?

Hi all,
I've got a T-Mobile Vario II, and basically the 2G and 3G data connection had been working great on it.
However, since about a week or two ago, I cannot get any 3G data connection. It would connect to the T-Mobile Internet service, but it won't actually load any webpage - it just keeps saying "Locating", as if the DNS is down or something.
But if I go to a non-3G-covered area, the 2G data connection works great.
T-Mobile don't think there is a problem at their end.
Any idea/advice please?
Thanks.

wywywywy said:
Hi all,
I've got a T-Mobile Vario II, and basically the 2G and 3G data connection had been working great on it.
However, since about a week or two ago, I cannot get any 3G data connection. It would connect to the T-Mobile Internet service, but it won't actually load any webpage - it just keeps saying "Locating", as if the DNS is down or something.
But if I go to a non-3G-covered area, the 2G data connection works great.
T-Mobile don't think there is a problem at their end.
Any idea/advice please?
Thanks.
Click to expand...
Click to collapse
Had the same problem with mine, phone up t-mobile tech support and ask them to enable HSPDA on your account, they will tell you it will make no difference but get them to do it anyway, it worked for me and download speeds are 3 times faster than 3G

variotwo said:
Had the same problem with mine, phone up t-mobile tech support and ask them to enable HSPDA on your account, they will tell you it will make no difference but get them to do it anyway, it worked for me and download speeds are 3 times faster than 3G
Click to expand...
Click to collapse
Also double check they have really enabled it using DSL Reports
http://www.dslreports.com/mspeed?jisok=1
you should expect 500+kb/s
There have been a couple of reports of them saying they will enable it but not really doing it!
Mike

internet problem?

hi, i have not had a smart phone before and am not to sure on how the bands work but think i have a problem.
my phone is from Virgin mobile and running 1.48 stock rom, manila and radio 2.05.
few questions i'd like to ask before you read what i think my problem is.
1. is the internet supposed to run off 3g when not on wifi?
2. is 3g faster than "H"?
my problem: 3g is active, data connection is off. i open opera (or anything else) and 3g trys to connect, 3g sign disappears and "H" appears. data connection is on and using "Virgin GPRS".
i called virgin mobile tech support and they said it is meant to go through gprs.. lie?
i called htc and they said they don't think it is a problem with my phone...
i have done a hard reset.
i think it is either the 3g doesn't work, or there is something really wrong with the settings, or virgin mobile makes it like this?
please help as i may want to return it if this causes a big problem for me.

Sunil_237 said:
hi, i have not had a smart phone before and am not to sure on how the bands work but think i have a problem.
my phone is from Virgin mobile and running 1.48 stock rom, manila and radio 2.05.
few questions i'd like to ask before you read what i think my problem is.
1. is the internet supposed to run off 3g when not on wifi?
2. is 3g faster than "H"?
my problem: 3g is active, data connection is off. i open opera (or anything else) and 3g trys to connect, 3g sign disappears and "H" appears. data connection is on and using "Virgin GPRS".
i called virgin mobile tech support and they said it is meant to go through gprs.. lie?
i called htc and they said they don't think it is a problem with my phone...
i have done a hard reset.
i think it is either the 3g doesn't work, or there is something really wrong with the settings, or virgin mobile makes it like this?
please help as i may want to return it if this causes a big problem for me.
Click to expand...
Click to collapse
There's nothing wrong with the phone mate.
You've got GPRS (2G) and 3G which includes HSPDPA (and HSUPA). HSDPA is the fastest of those types, 3G slower, and GPRS the slowest. Your phone will try and use the best connection available, and that just depends on the coverage in your area (and how good the phone's reception is). If you're getting a strong and steady signal, I really wouldn't worry about it.
Basically, HSDPA is a faster version of 3G.

but my sisters 3g (on o2 iphone) is faster (by a lot... and then some) than mine.
ran the same video on youtube (wifi disabled) and she got done in a matter of seconds while i was buffering mid stream
with the coverage checker i ran before i got the phone it said my area was "very good" and i get 3 bars usually.
o it is connecting through gprs not HSPDPA, in the connections screen it shows "Virgin GPRS"

Sunil_237 said:
but my sisters 3g (on o2 iphone) is faster (by a lot... and then some) than mine.
ran the same video on youtube (wifi disabled) and she got done in a matter of seconds while i was buffering mid stream
with the coverage checker i ran before i got the phone it said my area was "very good" and i get 3 bars usually.
Click to expand...
Click to collapse
All I can say is that she must have a better signal with O2 than you have with Virgin.

Sunil_237 said:
hi, i have not had a smart phone before and am not to sure on how the bands work but think i have a problem.
my phone is from Virgin mobile and running 1.48 stock rom, manila and radio 2.05.
few questions i'd like to ask before you read what i think my problem is.
1. is the internet supposed to run off 3g when not on wifi?
2. is 3g faster than "H"?
my problem: 3g is active, data connection is off. i open opera (or anything else) and 3g trys to connect, 3g sign disappears and "H" appears. data connection is on and using "Virgin GPRS".
i called virgin mobile tech support and they said it is meant to go through gprs.. lie?
i called htc and they said they don't think it is a problem with my phone...
i have done a hard reset.
i think it is either the 3g doesn't work, or there is something really wrong with the settings, or virgin mobile makes it like this?
please help as i may want to return it if this causes a big problem for me.
Click to expand...
Click to collapse
1) Yes
2) No. H is a faster type of 3G.
My only worries with Virgin and 3G are wether they cap the actual download bandwidth available to handsets at 384kbps (despite the phone connecting with HSDPA - I had this problem with T-Mobile), wether they cap the upload speed at 44kbps and wether they block the Skype ports.
The connection name, Virgin GPRS, is just the name they gave to their data connection when they setup your phone. It could actually say anything you want if you change the settings in the phone.

Sunil_237 said:
but my sisters 3g (on o2 iphone) is faster (by a lot... and then some) than mine.
ran the same video on youtube (wifi disabled) and she got done in a matter of seconds while i was buffering mid stream
with the coverage checker i ran before i got the phone it said my area was "very good" and i get 3 bars usually.
o it is connecting through gprs not HSPDPA, in the connections screen it shows "Virgin GPRS"
Click to expand...
Click to collapse
It's possible that she has a better signal than you but I find that 3G coverage on O2, especially HSDPA coverage is generally significantly worse than coverage on T-Mobile (Virgin use their network).
However it could also be that the bandwidth is capped at a pretty low level on Virgin (3G rather than HSDPA despite the symbol), which I mentioned in my previous post.

o ok. ok ok. ok lol satisfied with some logical and knowledgable answers.
i believe they will have capped the data rate then (i haven't had signal problems for 7 years now on 4 different providers and the coverage map showed a very good signal for 3g here), if you can provide me with an app which would test.. o maybe speedtest.net may work i'll try them now and let you know.