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Hi
Activesync just decided to stop working yesterday on my O2 XDA Mini S.. I've uninstalled and reinstalled both Activesync and Outlook 2003, and even resorted to hard resetting the device, but I still get a hang when I connect!!!
Any ideas?
Shaun
make a new partenship but do not tick the media box.something to do with media player. i have been having the problem for over a week.
whatever you do do not open media player wile sync as i will desconect the device.let me know how you get on.
I have been having this problem regularly with both my phones since I got my XDA mini S and MDA Vario 2 weeks ago.
I had the PPC6700 for a couple days (switched from cingular to sprint - hated their service so now am back to cingular) now I have the 8125 and with both devices 4.1 blows - very tricky to configure. My issues came from VPN mostly - I say mostly cause it still doesnt like to connect when I have that tunnel in place. What I determined to work on both handsets was sync the cal, inbox, tasks, and contacts with exchange and sync NOTHING locally. If I need to transfer files I do it via mSD card - apps install regardless. This is a high level accounting of what I went through, but will go through more detail if you want.
I had the same problem also some weeks back. It ended up being due to the software firewall I am running (sygate). I've discovered that I have to completely exit the firewall app (rather than just allow all traffic) if I want to sync properly - a real pain!
Based on a bit of hunting I've found out that the activesync connection works by creating a software USB - tcpip bridge. The first step on connecting the win mobile is to assign an ip address to the connection. This proceeds ok with the firewall app running as it works via the normal DHCP port numbers. Once this is done activesync knows there is a win mobile machine connected and starts trying to commumicate with it ( connected..... looking for changes). The problem now is that the communication between activesync and the machine occurs via different ports number *which are blocked by the firewall app*. This also explains why you can't sync when you have a VPN active - the VPN blocks the traffic from the 'extra' local address created by the activesync DHCP request and activesync consequently can't tell the win mobile is attached.
What I don't understand is why if doesn't work when I tell the firewall to "allow all"! There is a document on microsoft's site explaining how to go about setting up a firewall to allow this traffic (google for 'activesync firewall problem'). Problem is that it doesn't seem to work with the sygate firewall as far as I can tell...... any ideas anyone?
does anyone know if you can install IPX/SPX on the handheld?
Hi
Thanks but still not working... I am not running my VPN (I know Activesync never works with my VPN). I do not have any firewall software in place, and the windows firewall is off. My antivirus is disabled when I sync, and I have a valid, DHCP assigned IP address.
I am not syncing media - in fact the *only* item I have ticked is files.
I can explore the pocketpc OK, so I know its physically connecting.
:-(
Any other ideas?
Shaun
this page may help
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
Hi
Sigh, still no luck. So far I have:
1. Repaired and then Reinstalled Activesync 4.1
2. Repaired and then Reinstalled Outlook 2003
3. Repaired mapi32.dll
4. Hard reset the XDA mini S
5. Deleted all partnerships, both sides
6. Changed sync options to only sync favorites
7. Reapplied XP SP2 and patches
8. Removed all firewalls and antivirus software
9. Tried different cables, and IR connections
Yet still, no matter what I do, I get "Looking for changes" forever. Exporing the PPC is fine.
I cannot reinstall XP - this is an company laptop, and MIS do not allow us to reinstall our OS, and as they don't support the XDA, they won't reinstall XP either....
So I'm left with no options - back to a palm!?
Regards
Shaun
Sorted!!
Phew
After random playing I found it... It hangs if "favorites" is n the sync list. If I delete the partnership and when the wizard restarts, untick favorites, it syncs OK.
In all my testing, I had stupidly assumed things like files and favorites would work...
So... I think I'll live without favorites.
Shaun
U must have stuff which is not uninstalled properly. try unchecking everything for SYNC except Files.
I have experienced the same problem. Activesync worked great out of the box, but several days later, began hanging up on "Looking for Changes". Nothing that I tried fixed the problem, including reinstallation, deletion of devices from both sides, syncing with BT, etc. Finally, I gave up and did a hard reset, and Activesync immediately worked perfectly again! I assume that one or more programs I installed on the MDA along the way was causing the problem, and I am now going to methodically reinstall apps until I find the culprit. I will post again when I identify the guilty party.
had the same problems, tried all the standard solutions and nothing fixed the hanging on sync issue...
until i plugged the phone into the usb add-on card instead of plugging in to the motherboard's usb ports.
haven't had any problems since!
Had about the same problem.
Just synchronized once, and on a second connection hung on connecting or looking for changes. Tried everything I could think of.
Last resort was a cold reboot without restoring the backup..
Then synchronizing worked like a charm.
Put back the backup and it still works.
Why? Beats me........
Edit
It stopped functioning again. Have to do a soft reset and delete the partnership on th PC.
Then it will sync for as long as the Wizard stays in the cradle.
When I take it out it won't sync for a second time
Hangs on looking for changes
I find it does this everytime, without fail, if outlook is open when I connect.
If it's closed, and I connect, no problem.
Another quirk is media player.
When the device is connected and you open a movie file in WMP. If you close WMP, the file continues playing (in audio at least). Disconnect the device, no problem.
Works now
Hi,
I had same problem.
I was using Zone Alarm and after I configured it right it worked.
I had to upgrade to pro
Microsoft has got a nice page that explains it for different firewalls.
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
I do not really understand why it does work now when it didn't when I just diabled the windows firewall or later the ZoneAlarm firewall. But it works now.
Greetz,
Pfeffa-rah
I also had all kind of troubles trying to sync via USB. Now I sync via BT and it works pretty well so far. No need to disable the firewall, no hanging, etc. But I only sync the Outlook stuff, no files or favorites.
Bogus said:
I had the same problem also some weeks back. It ended up being due to the software firewall I am running (sygate). I've discovered that I have to completely exit the firewall app (rather than just allow all traffic) if I want to sync properly - a real pain!
Based on a bit of hunting I've found out that the activesync connection works by creating a software USB - tcpip bridge. The first step on connecting the win mobile is to assign an ip address to the connection. This proceeds ok with the firewall app running as it works via the normal DHCP port numbers. Once this is done activesync knows there is a win mobile machine connected and starts trying to commumicate with it ( connected..... looking for changes). The problem now is that the communication between activesync and the machine occurs via different ports number *which are blocked by the firewall app*. This also explains why you can't sync when you have a VPN active - the VPN blocks the traffic from the 'extra' local address created by the activesync DHCP request and activesync consequently can't tell the win mobile is attached.
What I don't understand is why if doesn't work when I tell the firewall to "allow all"! There is a document on microsoft's site explaining how to go about setting up a firewall to allow this traffic (google for 'activesync firewall problem'). Problem is that it doesn't seem to work with the sygate firewall as far as I can tell...... any ideas anyone?
Click to expand...
Click to collapse
First of all you have to open the ports in the sygate firewall like microsoft describes (http://www.microsoft.com/windowsmobile/help/activesync/sygate.mspx)
For getting the synchronization to run with the sygate firewall it seems to be necessary to change the maximum tcp ip packet size (MTU).
You have to change the RNDIS driver settings in the mobile phones registry as well. Use a regedit tool like PHM Registry Editor:
Here are the settings to be added (or to be changed respectively):
Key: HKEY_LOCAL_MACHINE\Drivers\USB\FunctionDrivers\RNDIS
Name of the Value to add: MTU
Type : DWORD
Data: 1514 (Value is Decimal)
Name of Value to add: MaxOutTransfer
Type: DWORD
Data: 1642 (Value is Decimal)
After a reset my Prophet (XDA Neo) synchronized well with active sygate firewall!
had the same problem
I had the same problem when i first got my mda. It didn't even work off the bat. I noticed it was my computer because i tried it at work and it worked perfectly. I called everybody and tried everything you can possibly imagine. In the end i said the hell with it and i reinstalled my OS. Now its working like a charm. Don't what caused it but I haven't had it since.
firewall
I had this same problem and i had to go open up some ports in my windows xp firewall, once i did this, it worked just fine.
if you read the trouble shooting steps that come with the program it tells you that.
-Chuck
Somebody please help me!! I today got my new MDA Compact II. Have started it up and loaded active sync.
Whenever I connect it to the computer ActiveSync only gets as far as "Retrieving Settings"
No other Syncing takes place, however I can see the device in "My Computer" on my laptop.
I cant be doing anything wrong, its not as if i'm a newbie and have never used Active Sync before.
Anyone else encountered this problem?
I'm getting really frustrated, can anyone shed some light on this before it gets launched out the window?
You can try a few thing
(1) Remove the partnership of your device. E.g. File -> Delete Mobile device. It reconnect your phone it should ask you to set up a new partnership
(2) Remove the partnership, uninstall your active sync, reboot your system and reinstall your active sync
btw, the mobile device on your My Computer is there after you installed the activesync, doesn't mean much.
I expect it is the same problem as i see 50-60 times a day at work
Firewalls!
Sygate corporate firewall will not work until you do the MTU size hack.
On other firewalls, (McAfee, Sygate personal, etc) they dont always shut down when you disable them, they actually just hiode from you.
Check the MS site and make sure you have DEFINITELY added all the processes and ports to your firewall.
on the off chance it is not a firewall,
As it is now a TCP/IP connection with WM5, just cos your wm2003 device works, doesn't mean you've done everything right.
Try turning off any pop up blockers etc and check you only have the standard three protocols (at most, you should get away with only TCP/IP) enabled on the network connection that activesync creates. any other strange protocols can cause problems in communication.
What version of ActiveSync are you using? You tested the 4.2 Preview?
I have my 8525 setup to sync my calendar and contacts with my work exchange server. It works fine unless I connect my phone to my home PC and ActiveSync tries to sync it. I suspect the exchange server is setup to recognize mobile devices and not allow a non mobile device to connect.
Is there anyway to prevent the sync when connected to the PC and leave it enabled for getting it's own updates through it's own data connection?
Or is there a fix to let the PC successfully connect?
Turn off or uninstall ActiveSync on the home computer?
Can you just uninstall or turn off the ActiveSync app on your home PC? If you turn off the 'Start when Windows starts', it should stay off until you decide to open it on your own. The phone should still charge and that is the reason I am assuming you are plugging it in to your home PC. Just my 2cents.
Also depends upon DNS etc.
E.g. I have exchange server on local LAN, but use DynDNS to access it over the internet.
So, entry for my phone is mydomain.dyndns.org (or whatever). Thing is, when you plu the phone a PC on the LAN at home, it tries to resolve mydomain.dyndns.org, which of course it does, and ends up with my external internet address.
I solved this by putting an entry mydomain.dyndns.org in the hosts file of the PC I use to connect the phone, pointing to the LOCAL LAN address of the exchange server.
Hope that makes sense.
Could, of course, be irrelevant for you tho
Actually, I have just re-read your orginal post where you mention "Work Exchange Server" so what i have said is indeed probably irrelevant.
Turning off ActiveSync
eaglecomm said:
Can you just uninstall or turn off the ActiveSync app on your home PC? If you turn off the 'Start when Windows starts', it should stay off until you decide to open it on your own. The phone should still charge and that is the reason I am assuming you are plugging it in to your home PC. Just my 2cents.
Click to expand...
Click to collapse
I do use ActiveSync on my PC on occasion to install/remove software.
I am not aware of any way to deactivate it though. I could of course remove it from startup applications but once you launch it you cannot shut it down easily.
Exchange Sync
philg2000 said:
Actually, I have just re-read your orginal post where you mention "Work Exchange Server" so what i have said is indeed probably irrelevant.
Click to expand...
Click to collapse
Exactly.
The issue is work exchange and home PC.
Oddly though, I do not remember having this problem on my 8125. Perhaps I did have it and just do not remember.
Is there a way to stop the device from using the PC internet connect and force it to use it's own radio? I suspect this is not the device so much as it is ActiveSync on the PC side.
Is it a known issue that the exchange server is looking at the connecting device to determine if it is indeed a mobile device? The exchange server domain is listed as mobile.mydomain.com where our normal remote access exchange domain for Outlook Web Access would be mail.mydomain.com making me think it is specifically setup for Windows Mobile devices and it does some detection of the device type.
I do not seem to be able to setup different sync settings on the PC than on the device as they update to the other when connected.
Others must have this problem as well but I have not seen any other threads on it yet.
I'm just guessing here...
maybe you can try to erase your device from your home pc and stablis a new partnership again, but this time when the options apear, choose to sync nothing, I mean disable the sync options in ActiveSync at your home...
or set the new partnership as guest, this way the PPC wont try to sync but will let you explore or install programs.
If I understood rigth, you dont neet to sync info with your home pc, just instal programs or explore the PPC
edit: also, in Connection Settings in activesync put a checkmark in "allow wireless connection..." just to let your phone have a GPRS connection while attached to your pc.
Hope it could help.
Regards
Mablan
I cannot find an "Allow wirelessconnection" option in ActiveSync. I am running the version released a couple of months ago for the DST fix.
I think not plugging into the PC to charge may be the way to go and either plug into another PC without ActiveSync or into the AC charger. I was thinking about getting a cradle though and that would be a nuisance.
Would this same issue occur if I were using BlueTooth to sync with the PC? I wonder.
I also frequently have problems if the 8525 is left plugged into the computer overnight. It will sometimes lock up on me so that I cannot turn it on and have to soft reset, or it will seem to be working until I try and make a data connection and find that it will not connect and also requires a soft reset. This is a major nuisance when I am playing audio through a BT connect in my car and realize I cannot connect data and have to reset. The BT connect in my car is NOT automatic and I have to go to Com Manager/Settings/Bluetooth Settings/Devices then I have to Top/Hold on my Scosche adapter and select Set as Wireless Stereo. This is difficult to do while driving. Might have to look for a different BT receiver for the car as this is a nuisance that does not exist in my HT820 headset.
the_nite_owl said:
I cannot find an "Allow wirelessconnection" option in ActiveSync. I am running the version released a couple of months ago for the DST fix.
Click to expand...
Click to collapse
In Activesync...open File menu, then choose Connection Settings, a pop up window will open, in that window the last option is the one that has to be checked...
Also, if you connect your device to PC in home only for charging it, then I think the option of conect as guess is a good opction...
Regards;
Are you getting an error message?
Try browsing the internet while connected to the PC. Its often an XP firewall/security issue. I had the same problem with one of my PCs. Installing AS 4.5 fixed it.
Hope that helps you.
I recently successful upgrade my GENE to WM 6.1 because i had many problems.
One of my problems is how to connect my GENE to my PC thru Bluetooth connection, my PC has WIFI connected to router at home.
i searched forums too much for accurate steps to do so, and i think it is a good idea to help all ppl here if i got a clear procedure to do so here.
Thanks in Advance.
I have no time to explain step-by-step here, but the first thing you have to do is make activesync works with bluetooth. When you are done, you could open PIE or opera and access the internet.
ramersonw said:
the first thing you have to do is make activesync works with bluetooth. When you are done, you could open PIE or opera and access the internet.
Click to expand...
Click to collapse
Any how, i appreciate your reply.
i'll try to google about this solution.
thanks a ton
Its very easy. I do it all the time.
Make sure BT is on on both PC and phone.
open activesync on phone and right softkey-> connect via bluetooth.
if they aren't paired you'll get the standard pairing screen etc.
now, when pairing make sure activesync is open on the desktop. And make sure activesync-> connection settings on the PC has 'allow connection to one of the following set to the correct COM port for BT (mine is COM12) Ideally, after doing this right, you should have 'activesync' appear as one of the services that your desktop can provide via BT.
Accept and repeat the first step
Note: If you get a dialog asking if serial connection should be made then accept it. (will come on PC)
once connected go to activesync on the PC. In options, select 'The internet' as the network the PC is connected to.
Just play around with the basic settings.
One thing to note is that you might have to configure the COM port on activesync in the desktop.
I set the COM ports up once long ago (purely by trying every combo there was) and forgot exactly how. I think it'll vary from PC to PC. However, I've been re-pairing a lot over and over again cause I've been trying out a lot of different ROMs... And I've not needed to change the COM port settings even once.
Basically, all you need is to connect to activesync via BT and you'll be able to use you's PC's connection on the phone.
This is for XP btw. Vista is mostly similar. I think its more straightforward though... most of the things are done automatically.
Hope it helped
Ya, follow charge1313's advice and if you dont get internet access even after this, download the attached registry file and double click it on your PC and reboot. This will enable the functionality, sometimes it gets disabled specially if you install Windows Vista Service Pack 2.
Have Fun!
krazy_about_technology said:
Ya, follow charge1313's advice and if you dont get internet access even after this, download the attached registry file and double click it on your PC and reboot. This will enable the functionality, sometimes it gets disabled specially if you install Windows Vista Service Pack 2.
Have Fun!
Click to expand...
Click to collapse
WAY OFF TOPIC
@krazy:
When did SP2 get released ? Whats the size?
Addicted2xda said:
WAY OFF TOPIC
@krazy:
When did SP2 get released ? Whats the size?
Click to expand...
Click to collapse
SP2 was released on 26 May to public. To get it, go here :
http://technet.microsoft.com/en-us/windows/dd262148.aspx
Size depends on the download you choose, for 32bit machines its 348 MB in size.
Installing it freshened up my 1 year old Vista installation a bit, it became a little speedier. To tell you about the changes, the only thing i have noticed myself is the change of bluetooth stack to version 2.1 of bluetooth standard. The whole interface of bluetooth, the dialog boxes etc are also changed to a bit leaner looking ones
Both ways working .............
hmmmmmmmmmmmm Krazy/charge world
My ActiveSync won't Sync
I found with "Enable faster data synchronization check box" ON then doesn't even start ActiveSync on PC. Instead the LAN icon starts searching for an IP.
if OFF then it tries then ActiveSync says ERROR code 85010001
this page
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
says An invalid HTTP communication or protocol syntax occurred.
reboot doesn't help.
Are you sync to Exchange of PC files?
if Exchange, try turn off push update, sync, and turn it back on.
sounds like it's stuck in modem mode or something.. have you tried switching between modes? e.g. put it in modem mode and disk drive and then activesync again..
no Exchange
turned off all except contact/calendar
tried disk drive and then activesync but no good
then tried turning bluetooth off and it worked with with "Enable faster data synchronization check box" off
so still not perfect
The more complex, the more can go wrong. Recently my HD2 has not been running activesync on connection. It is a problem after I have hibernated my PC, but also randomly at other times after a disconnect and reconnect.
Following hte advice above I've tried the change to modem, change to disk and back to activesync, but that did not help. Unchecking the "Enable faster data synchronization check box" has now allowed it to connect.
While activesync was unable to connect, I could still connect using a brilliant little program, sadly not recently updated, called mymobiler. That lets me control the HD2 from my PC< and do screen dumps as well. So how come that would connect but MS Activesync would not? And it was not a new install, I've had that since my first few days of the HD2 and worked well until the last couple of weeks, when this issue has become increasingly annoying.
While activesync was telling me I was disconnected, in the Windows 7 Devices and Printers there was an icon for a "Generic RNDIS" but nothing else about it. When on the HD2 I go back into USB to PC and check the tickbox for "Enable faster data synchronization" that icon reappears. Maybe disabling then enabling this check box has sorted it. Time will tell.
Hmmm...
It is not a new issue with activesync and htc phones. This thread is a year old.
In fact a search of hte web shows htis is common across several makes of phone.
Damn. When I installed HTC's latest hotfix for SMS, it soft reset the HD2.
On restart, the HD2 was not recognised by the PC, but it does show in Devices and Printers as the generic RBIS. So; uncheck the "Enable faster data synchronization" and it appears on the PC as a Generic Serial device, then becomes a live device in the Mobile Device Centre. I guess we won't be using faster then.
What I don;'t understand is why both of the showings in the Devices and Printers are Generic. Surely there is a driver?
argh, now it's broken again, had BT on...
htc has no clue and suggests (again) that I just keep creating a new partnership each time I have this issue (daily)
Are you sync'ing to an external exchaneg server as well as locally?
I had an issue with mine that the external exchange and local seemed to clash some how, I deleted the external and all internal connections from the phone's active sync screen and then the local PCwas able to re sync, then added each of the other conections and made sure that there where no contradictions in the syncing rules?
Maybe not your issue but worth mentioning!
speakerphone said:
argh, nowt's broken again, had BT on...
htc has no clue
Click to expand...
Click to collapse
I regret this is incomprehensible. "nowt" means nothing, so you are saying that nothing is broken again. That would be good, not bad. Your post then stops part way through and concludes negatively against HTC, though for no reason whatsoever. Please could you repost with something that makes sense?
I have no exchange servers, just local PC,
but all errors are exchange related, so HTC say.
if you dont have an exchange server then remove it completely ftom the list of sync locations (i cant remember how you do this, but its the same screen where you select what you want to sync). ive found that if it isnt being recognised that removing the phone from device manager list in windows (deleting drivers/software if asked) and reconnecting the phone seems to work. i have my driver install set to use windows update to locate drivers so try this as well
HD2 won't activesync via bluetooth
My LEO do sync properly via USB. Not connect absolutely via BT.
my setting is :
internal GPS connect via COM4 to TomTom7, VisualGPSce, TutorAssist
and seems to be:
bluetooth port IN is COM1
bluetooth port OUT is COM2
In my Notebook the lonely Local port is COM5. No other one is available
ActiveSync Bluetooth connection is set on COM5
So i know this thread is way old but figured id give it a try. The screen cracked on my TP2 and I cant get WMDC to recognize my device to pull the data. I'm pretty sure that enable faster data synchronization is checked and my screens broken so i can't fix that. Is there another way I can access the phone? Any help is appreciated ty.