Database Users

AAAHHHHH this phone stinks!!!!!!!!

WHY DOSN'T Activesync work?????
I can put up with Activesync not working under VPC on my Mac but I CANNOT put up with it not Activesyncing with a brand new 2 month old IBM laptop running XP Pro and all the latest patches.
Is it the phone that is at fault or Microsoft or a combination?????
My old PDA2K Activesyncs fine on BOTH VPC and the IBM so why not this device?
Anyone PLEASE HELP ME.......
Robin

Are you using ActiveSync v.4.1?
If it is a Windows Mobile 5 device (Wizard, Universal) instead of a Windows Mobile 2003SE Device, you need a minimum version 4.1 of ActiveSync

Yup it is a Wizard and I am using AS 4.1.
I have tried Firewall on, off, VPN on, off.
I have de-installed and re-installed 4.1.
Still NOTHING.
The Laptop see's new hardware, says it has installed okay and then AS does NOTHING.!!!!!!!!
Robin

in my case it was the firewall
you sure both your windows and software firewall is off?
also check in network connections that your phone network connection is connected
what happens in activesync... errors? does it display its trying to sync ? just "it is not syncing" doesnt help

If the laptop sees the device as new hardware and not the actual device it means that you do not have active Synch 4.1 or that the installation was borked . because 4.1 includes the drivers for this phone to be recognized by windows.. so if you had 4.1 it would show your phone name and then it might not have worked , but not the way you are describing it now.
Also you might wanna put up a bit more objective title when posting something like this if you want psotive feedback instead of flamez...

very good point avocaz
totally missed the point that it does detect but possibly does not install which would be down the active sync 4.1 not being there

akash84 said:
in my case it was the firewall
you sure both your windows and software firewall is off?
also check in network connections that your phone network connection is connected
what happens in activesync... errors? does it display its trying to sync ? just "it is not syncing" doesnt help
Click to expand...
Click to collapse
1. Certainly I turned off the Windows Firewall, don't know about any other Firewall. HOWEVER the fact my PDA2K can connect surely rules out a Firewall problem?
2. Don't know how to do this? I am a Mac user and am using XP JUST to sync my phone.
3. Nothing happens in Activesync. I get the normal, bing bong chime. but the AS icon does not turn green or open.
If I manually open AS and tellit to cennect it cannot find an attached PDA.
On the other hand if I attach my PDA2K I get the bing bong, the icon turns green, AS opens fine.
Is that clearer?
Is there any more info you need?
Robin

akash84 said:
very good point avocaz
totally missed the point that it does detect but possibly does not install which would be down the active sync 4.1 not being there
Click to expand...
Click to collapse
But surely the fact that when I connect my PDA2K AS 4.1 opens and works indicates it IS there and working?
If I check its version it says 4.1?
AS 4.1 is the first instal of AS on this machine, never had an earlier version on it.
Sorry about the title but I guessed I would at least get some response with it. :lol:
I am pulling my hair out here and don't want to return the phone but without a computer connection it is totally useless to me.
Robin

Its not your desktop. Its the AS client on the device itself that causes these problems. Apparently, the next ROM Update is supposed to fix all AS issues. Just hold on till mid-Jan.

universaldoc said:
Its not your desktop. Its the AS client on the device itself that causes these problems. Apparently, the next ROM Update is supposed to fix all AS issues. Just hold on till mid-Jan.
Click to expand...
Click to collapse
Sounds reasonable HOWEVER if I cannot get the damn thing to connect to a PC I am never going to be able to laod the new rom to fix the problem it won't connect to a pc, so I won't be able to connect ot a PC ...........
I am losing it big time...
How would I install the update without a PC connection?
Robin

Use the wifi to download the rom ? Sorry your having problems but this phone definately doesnt stink. Havent put mine down since Christmas day .... the wife is definately not pleased. She keeps giving it daggers :lol:

Okay
My FIRST bit of success.
I found out my laptop has a IRD port and the phone HAS connected via this so it is most certainly a USB issue.
Now the question is can a rom update be done of IRD or does it need to be the USB connection?
Robin
PS WiFI download would not help as the rom needs to be loaded FROM a PC.

Just a thought, but are you connecting via a usb hub?
Best not to, and I find always using the same usb socket also helps...

Robster said:
WHY DOSN'T Activesync work?????
Click to expand...
Click to collapse
Had the same problem.
What helped me is: http://support.microsoft.com/default.aspx?scid=/support/pocketpc/tshoot/activesync/default.asp
Good luck,
Radek

DO NOT INSTALL ROM UPDATE VIA IR.
It should be done via USB ONLY. Thats one of the main instructions in the ROM update page that pops up on executing the RU file.

I had problems because of the ports. AS4.X needs a hand full of ports to communicate with the PPC, in my case TCP Port 990 was already in use.

B744 said:
Just a thought, but are you connecting via a usb hub?
Best not to, and I find always using the same usb socket also helps...
Click to expand...
Click to collapse
No, I am connecting dirtectly to the laptop.
Robin

S0NIC said:
I had problems because of the ports. AS4.X needs a hand full of ports to communicate with the PPC, in my case TCP Port 990 was already in use.
Click to expand...
Click to collapse
HOw do I check this, I am not very PC Literate.
I am much more used to a Mac where things normally 'just work' :?

I have just noticed a couple of things following some of the Microsoft trouble shooting guide.
If I have AS open on the KJAM it shows the spinning green button and that it is trying to connect, still nothing on the PC end.
HOWEVER what I did notice on the PC end in Device Manager is that a Windows mobile-based device appears under netowrk connectors.
So SOME KIND of connection IS happening.
Robin
PS Many thanks for being a sounding board for me and your helpful ideas, it is very much appreciated, I just wish I was making more progress.

Let me set the record straight.
This phone does NOT stink. The more I use it the more I like it.
Certainly it is a big improvement over my PDA2K in size and usability.
HOWEVER I still cannot get it to connect to my laptop and I am getting so frustrated cause its the last thing left for me before I really start to LIKE this phone..............
Any more ideas out there because I have tried everything I can think of with no luck at all except via IRDA.
Robin

kjam as bluetooth modem

Hi there,
I've been trying to set up my kjam as a bluetooth modem for my laptop without any success.
Could someone help me out here?
Thanks
A

zsizsi said:
I've been trying to set up my kjam as a bluetooth modem for my laptop without any success.
Could someone help me out here?
Click to expand...
Click to collapse
i guess you didn't check conent of CD included in box with your k-jam yet. on my CD i've found this document:
ftp://xda:[email protected]_using_i-mate_K-JAM_as_a_Bluetooth_Modem.pdf
this file is also available on www.clubimate.com support site after registration...

Anyone got the KJam / Mini S working over bluetooth with GPRS when connected to a Apple Powerbook?

Thanks,
Actually I followed the instructions of that doc but it still won't work. Maybe it's the stupid bluetooth stack of my toshiba laptop.
I can't see why activesync can't handle this right away. Oh, I can, it's an MS product.
Oh well. I'll keep trying

BTW, Have you killed AS?

i update my bt stack from toshiba web site and it works now.

What do you mean by killing activesync?

zsizsi said:
What do you mean by killing activesync?
Click to expand...
Click to collapse
Start > Settings > System > Memory > Running Programs >ActiveSync > Stop
:wink:

ah, thanks

RE: Using Wizard as Bluetooth Modem for Apple Powerbook
adambern,
I finally managed to get my K-Jam working as a Bluetooth Modem over GPRS after quite a bit of searching! I can only verify that this will work in OS X 10.4.4 (latest version of Tiger), since I didn't seem to have the options available before I updated Tiger.
Firstly, you will need to download the Generic Mobile Phone Script available from Ross Barkman's excellent homepage: http://www.taniwha.org.uk/. I have attached it here, but you should really visit the site, if only to donate a pint to Ross for his excellent work!
You will also need to know the GPRS settings for your network. Again, Ross can sort you out on his site.
1. Put the Generic Mobile Phone script in the /Library/Modem Scripts folder on your Mac.
2. Open the Bluetooth Setup Assistant, and search for your Wizard.
3. Once found, allow your Mac to pair with your phone. The Mac should then come up with a couple of options. One of these options will be "Use your phone as a modem for your computer", or something along those lines. Tick this check box.
4. Your Mac will now ask for a load of settings. Make sure you enter the phone number as *99#, and enter your username and password as determined from your network.
5. Click OK, and close the Assistant.
6. Open Internet Connect in your Apllications folder.
7. Select Bluetooth, and click Dial.
8. Voila! Your phone should now be working as a modem!
If you have any problems, refer to the notes Ross gives with the scripts. I hope this is of assistance to those of us with a sensible choice in computers .

Many thanks Invisigoth... I'll give it a go later.
Great community spirit.

gosh, i still can't get it to work. i'm running xp though.
windows is trying to dial but then it doesn't work

You are a SAINT........
THANK YOU.
Worked first time for me and at last I have an internet connection from my phone with my Mac Powerbook..............
Again thank you.
Robin

Hallelujah, I finally got it to work.
I have one question though. It looks like that the 115 kbit bt com port speed is the bottle neck in this connection. Is there any way to raise that?
Thanks
A

getting Win XP Pro to recognize my device...

This is probably really remedial but I'm a Mac user so it's foreign to me. I had an Imate Jam working great with Active Sync 3.8 on Win XP Pro.
Now I have the MDA and have installed Active Sync 4.1 (even tried 4.2). When I plug in the MDA, Windows makes the 'donk' sound to advise something's been connected but it just shows a 'Generic RNDIS' device connected and the add hardware wizard says the device cannot start (yes it's turned on).
I don't see any drivers on the T-Mobile CD that came with the product....is there something else I have to do to install this thing so Active Sync recognizes it?
<edit> I've attached a picture of the hardware manager...
When I uninstall the driver and re-plug in the device, it's immediately recognized as a Windows Mobile-based device but then I get the error: "A problem occured during hardware installation. Your device may not work properly." This happens each time I try it, even after a restart.
thanks,
Tim

hi buddy
i've had that XPerience when i've connected my brand new prophet (o2 xda neo) to my pc via usb 2.0 hub. i was going nuts, because all older partnerships to devices i've established before i've bought the hub did work... if you do the same - change it! at least one time you should connect the ppc directly to an available usb connector on your pc until you have established a partnership. also i would recommend to install active sync 4.2 beta (use the search here to find the link), it fixes some connecting trouble... let us know if any of these tips helped at all or if you found your own solution...
cheers, lutz

Try disabling your firewalls these are the usual culprits to stop syncing. You can add activesync to the list of acceptable programs if you use something like zone alarm firewall etc.. I have the windows firewall disabled.

Thanks for the suggestions. I've tried connecting directly to the USB port -- no dice. I only have the Windows Firewall which was already showing ActiveSync as an allowed application but I turned it off and still nothing changes.
The device manager reports:
This device cannot start. (Code 10)
Click Troubleshoot to start the troubleshooter for this device.
The troubleshooter basically instructs me to delete the device and try again, which I've done a dozen times, restarted both phone & computer. Still nothing.

Another trick that worked for me, if you have a network socket even if you dont have a network cable attached, enable network connections on your computer and try again. Whenever you change settings on your computer uninstall activesync and reinstall it. Hope that helps.

AS not connecting
For some reason, I had to repair/re-install AS. After re-booting, XP Pro/AS 4.2Beta recognized the Wizard again (Cing 8125) as all was well.
It's been stable the past few days, I think because I'm not trying to sync at work (I just cancel and use Guest).
Not a great answer, but good luck...
paul

Thanks, still no go. I do have an active Internet connection. I'm not so sure this has anything to do with ActiveSync as the computer doesn't even get to a successful install of the hardware....it always says a problem occured and the hardware may not work properly.

Succes...almost. I left the phone plugged in and restarted (after deleting the hardware profile) and when the PC rebooted it made that oh-so-sweet ActiveSync connected sound. Then AS quit and I was back to where I started in the post before....doh!
Just for kicks I plugged in my old Jam and it worked just fine, the hardward was recognized right away.
This leads me to believe something may be hosed on my MDA? Weird because it charges fine and everything else is great...it was a brand new unopened box from the local T-Mo retailer.
Hmmm...

BNDIS Connector
Guys,
Not sure that this is the solution, but this is what happened to me too. The way that Active Sync 4.x talks to a WM5 device is as a network device, not a USB device as in WM2003/Active Sync 3.x.
So, what you need to do is make sure that your PPC, which when connected to the PC shows up in the Device manager as a BDNIS network adapter, is to ensure that the BNDIS connector has an IP Address.
The easiest way to do this, connect the PPC to the PC and here the ping sound.
Right click on the My Network Places icon and select Properties
In the Network Connections Window, select Views > Details.
Find the Network Adapter that has the Device Name of the BNDIS connector.
Right click on this Network Adapter
Ensure that Internet Protocol (TCP/IP) is checked.
My guess is that it is not checked
If it is, check the properties for the Internet Protocol (TCP..) and ensure that DHCP is selected.
Hope this helps -

Re: BNDIS Connector
jkossowsky said:
Guys,
Not sure that this is the solution, but this is what happened to me too. The way that Active Sync 4.x talks to a WM5 device is as a network device, not a USB device as in WM2003/Active Sync 3.x.
So, what you need to do is make sure that your PPC, which when connected to the PC shows up in the Device manager as a BDNIS network adapter, is to ensure that the BNDIS connector has an IP Address.
The easiest way to do this, connect the PPC to the PC and here the ping sound.
Right click on the My Network Places icon and select Properties
In the Network Connections Window, select Views > Details.
Find the Network Adapter that has the Device Name of the BNDIS connector.
Right click on this Network Adapter
Ensure that Internet Protocol (TCP/IP) is checked.
My guess is that it is not checked
If it is, check the properties for the Internet Protocol (TCP..) and ensure that DHCP is selected.
Hope this helps -
Click to expand...
Click to collapse
This happened to me too. ActiveSync 4.1 worked perfectly until my WinXP Machine crashed and I had to reload.
When I reloaded, ActiveSync acting in the same manner.
I'll try this tonight and see if works for me. Hope so.

timskrastins said:
This is probably really remedial but I'm a Mac user so it's foreign to me. I had an Imate Jam working great with Active Sync 3.8 on Win XP Pro.
thanks,
Tim
Click to expand...
Click to collapse
You can still use your mac & missing sync 2.5 alpha & for most things it will work fine, but functionality is limited & sync only via BT. - it does ical, Address Book & tasks & time sync. & you can also install programs & documents as well. for media I just copy the songs straight to my mini sd card via a card reader.
Some programs will only install via windows, but as I have an intel iMac I run windows as well & activesync so far works well for me, but I have to disable the contacts/tasks/calendar or I end up with dupicate entries etc.

jkossowsky - awesome info. The problem I'm having is that the device does not show up in the network adapters. When I plug it in, it tells me there was a problem with the device and it could not be started.

Device Recognized
You need to install Active Sync 4.x before plugging in your device.
So, to be really really safe, go to Device Manager, look at the Unrecognized Devices section, find your unrecognized device and right click on it and remove it.
Install Active Sync 4.x
(if you already installed it, uninstall it, reboot and reinstall it again)
Once it is installed, plug in your device and it should be recognized as a Network Adapter.
If Active Sync does not automatically find the device, follow the instructions from my post above.

Uninstall Activesync, reboot, Reinstall Activesync, Reboot, plug in device.
pray
if that fails, attached are the proper INF files, manually update them to this, and see if that helps.

Thanks for the info, I'll give this a try. The thing that really killed me is that my old iMate Jam connected fine during this whole ordeal.
I exchanged the Wizard for a new one and still had the same issue. I finally tried syncing it on a new laptop running Win XP Pro and was able to get it to connect.
I'll try the suggestions above on the previous machine to see if I can get it to recognize the phone. Atleast I know the phone is not defective now.

Darn, no dice on that manual driver install...I get 'the specified location does not contain information about your device'

timskrastins said:
Darn, no dice on that manual driver install...I get 'the specified location does not contain information about your device'
Click to expand...
Click to collapse
try this;
http://forum.xda-developers.com/viewtopic.php?t=51649&highlight=

Hmmmm....
You may want to have a look @ support.microsoft.com
There's an issue with 4.x ActiveSync [AS] and Windows Firewall. Even though AS is listed in the exceptions, it doesn't work properly......
See here.......... http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

I had this also - bugged me for weeks.
I found that the AS suite I downloaded from the MS site - regardless of version - would never find the Wizard. Only when I installed the version on the CD that came with the dvice would it connect - even though I think it was only AS 4.0.
Although I imagine you've aalready tried the CD version if you have one...

tytn as a laptop modem?

hows the conection done? hopefully usb?
what setting / software are needed on the lappy and tytn?
if at all it can be done?

You can do it through USB, Bluetooth or IrDA.
These instructions are for universal, but the same applies for TyTN:
BlueTooth
IrDA
USB

maybe we should put this on the wiki?

yak86 said:
maybe we should put this on the wiki?
Click to expand...
Click to collapse
Wiki updated, I've put it on FAQs:
http://wiki.xda-developers.com/index.php?pagename=Hermes_FAQs

DUN
Is there a way to use DUN now that it's been disabled because of Internet Sharing?

New Tyten and Vista
Ok, I've been through the 3 ways to connec as a modem, I actually manged to connect ages ago with XP.
I now have a new Tyten, well new for the states but probably old in the rest of the world.
Anyway the New Tyten has a thing called Internet Sharing instead of wireless modem
None of the old settings are there anymore.
It also has a new way to connect via Blue Tooth Pan.
I've tried the Pan way but I had no luck, the connection seemed to work but I couldn't get on the internet.
I then tried USB, I couldn't get Vista to recognise the Tyten, even when I turned off the active synch, anybody got any ideas????

with Vista and WM6 internet sharing I think its easier than DUN. there is a whole how to in the help program on your hermesjust open the help app and search for internet sharing. just make sure your phone and laptop are connected via bluetooth and then open the internet sharing app and click connect make sure its set to bluetooth PAN. on my laptop I have a little bluetooth icon when its on so I right click that and then connect via persoanl network and then a little pop up pops up and I click on the connect bottun and it connects in about 15 seconds pretty easy! I know for USB you have to open the WMDC connection settings and uncheck allow usb connections.

Thanks
Cheers for that, I'll give it a go, although to be honest I've been trying it all afternoon..
I get the connection but no Internet connection..

Help Still needed
Ok, the plot thickens, I found drivers on the HTC Europe site to connect your Hermes to Vista.
I uninstalled all of the previous active synch hardware and also thre previous modem
When I plug the phone in it doesn't open the new downloads.
Any ideas, I'm running Windows 5.1, is there an official Windows 6 I can update to?

Some help with Macbook
So the instructions are great but how does it work on an Apple Macbook? I've searched through the forum many times without any luck. Any ideas on how to connect via USB and/or bluetooth?

elnino132 said:
So the instructions are great but how does it work on an Apple Macbook? I've searched through the forum many times without any luck. Any ideas on how to connect via USB and/or bluetooth?
Click to expand...
Click to collapse
Search, then you'll find.
It is ok for me using 10.4.10 with USB via MissingSync.
http://forum.xda-developers.com/showthread.php?t=302977&highlight=MissingSync

this may help...
For anyone having trouble getting their laptop to recognize the 8525 as a modem this may be the solution.
http://www.terranettech.net/DisplayPg.aspx?codeid=1128
my phone was working fine but when I tried to set my wife's up to tether it wouldn't show new hardware found when plugged in and when I tried to manually install the driver the process bix just kinda stalled out and wouldn't go forward with the driver even though I had browsed to the right one. I had to uninstall the driver which was viewing the phone as a serial device. if you're having this trouble then try following te directions in the link above. it worked for me...

Touch HD and a macbook?

Does the software that comes with the phone ( on i cdrom or dvd) work on OS X or is it windows only.
thanks

theFloo said:
Does the software that comes with the phone ( on i cdrom or dvd) work on OS X or is it windows only.
thanks
Click to expand...
Click to collapse
No it won't run on OS X. I use a Macbook with mine using Missing Sync which works very well for getting your contacts and calendars on the device. Everything else I put on manually or if desperate run VMWare windows emulation and activesync.
Missing Sync is here http://www.markspace.com/.
Hope that helps.

And if there is an .exe file you can run windows on your mac just to run those files (if you cant find the cab).

The best way to sync your HD with Mac is using exchange. You can goto mail2web to get a free account there and follow the instructions there to setup your Active Sync. I am now auto sync with Entourage all the time and it is free

I use syncmate. Works great for me http://mac.eltima.com/sync-mac.html

Says you only get a 30 day free trial on that site (mail2web) for hook up. $14.95 a month, or did i miss something (i hope)

Guys what do you do with .exe files? How do you install them?

Go back to the site and get a cab, or google for one, when you (someone on Windows) installs the program the cab can be copied and kept. Some kind souls post these where Google can find them.

Kangburra said:
Go back to the site and get a cab, or google for one, when you (someone on Windows) installs the program the cab can be copied and kept. Some kind souls post these where Google can find them.
Click to expand...
Click to collapse
I can see your point!

i have a question....am considering a Macbook Pro, deal breaker would be if Internet Sharing on Touch HD didn't work on the Macbook, i want Macbook for travel and need THD to provide the internet access
so, does it work?

You can set up a portion of your mac to run windows.

you mean dual boot or what? and that's a no on OSX Internet Sharing?
damn

I haven't tried this myself as I haven't needed to run windows but you can try this, its free...
http://www.makeuseof.com/tag/virtualbox-running-windows-on-a-mac-for-free-sort-of/

that looks like a messy work around for a very basic thing :/ i'll rather go with Vaio SR then and avoid having to install guest OS just to get online :/
but if someone could tell me what happens when they plug in Touch HD into a Macbook and press Internet Sharing Connect it would be kinda helpful

suisen said:
that looks like a messy work around for a very basic thing :/ i'll rather go with Vaio SR then and avoid having to install guest OS just to get online :/
but if someone could tell me what happens when they plug in Touch HD into a Macbook and press Internet Sharing Connect it would be kinda helpful
Click to expand...
Click to collapse
I don't think it should be a problem at all as long as you set up on the Macbook and HD. I can't try it because I don't use dial up any more. These are the set up dialogues you get when you select Internet Sharing after plugging in USB to the Macbook.

same as on pc, next step is to press that connect at the bottom and laptop should connect to net via TouchHD....it's not dial-up, it's using your 3G data package for net on laptop
on pc i plug it in, get that dialog, press connect and it says "checking usb connection" and then "connected", laptop network icon says "Network: Internet Access" :/

Turb0wned said:
You can set up a portion of your mac to run windows.
Click to expand...
Click to collapse
That's exactly what I do: I have a MacBook Pro with Boot Camp and in the second partition I installed WIndows XP just to do what I can't with OS X.

suisen said:
same as on pc, next step is to press that connect at the bottom and laptop should connect to net via TouchHD....it's not dial-up, it's using your 3G data package for net on laptop
on pc i plug it in, get that dialog, press connect and it says "checking usb connection" and then "connected", laptop network icon says "Network: Internet Access" :/
Click to expand...
Click to collapse
Ok yes sorry I don't have a sim card in Blackstone. This is what I got using Diamond 2. I couldn't find the settings on the Mac to connect though. It is time consuming at the moment so will look at it later. I am sure it will work.

Yes it does work and have made connection. You must use Bluetooth and connect to the device from computer first then connect to Internet Sharing. Finding the settings and connecting is a bit fiddly on the computer but it does definitely work. USB does not seem to work at all. Let me know if you need anything else.

no, that was all i needed to know, thanks if BT connection works, it'll do, and it gives me hope i'll be able to convince it to use usb as well
Macbook is supposed to be my second/travel toy, so net access is the only HTC related thing i need....i'm sure i could flash from it if i wanted to, and i don't use WMDC or Activesync anyway so i won't miss that, MS MyPhone is net based and practical :/