Hi,
Okay so i'll admit firstly that I did drop the phone *oops*, but it landed on a carpet flooring.
Since then the phone will just drop the signal when in standby mode and then the screen appears asking for the pin code.
Even when trying to make a call there's just silence and then I hear a beep and again the signal drops and then enter the pin code screen appears.
I am using the sim card in my old Nokia 6310i and it works perfectly. I have tried hard resetting the phone and reflashing it, but that doesn't help.
Now comes the tricky part. I originally purchased the phone from Europe before it was launched in South Africa so obviously no warranty is covered and my insurance excess is only R250 ($36), so do I just claim from insurance instead of taking it to the local agents for HTC (Leaf)
Have a great week.
Ari
Related
I have been having a battle with T Mobile ever since the day i got my ameo. I was having a problem getting the sim to register so after looking at the little picture of the simcard with the arrow under it I gently pushed it down a bit thinking it may 'Click' in like a memory card.
Unfortunately the simcard just kept moving and literally slid past the reader directly into the phone! and could not be removed.All you could see is the top edge at the bottom.
T mobile have said it was MY fault and voided my warranty but surely NO PHONE should allow this to happen.
A private phone repair shop has removed the simcard and said that nothing was broken inside the phone so therefore there was nothing in place to stop this happening.
I phoned HTC and the guy said that he could not push a simcard into the phone when he tried.
Has anyone else had this problem?
Has anyone got any advice on what i should do?
Its so annoying surely it is a manufacturing error to allow a card to go into a phone!
My first Ameo wouldnt recognise any sim. I returned it and got a replacement.
If the sim is out of the phone now and its working (ie, you can put it in so it works) dont worry. If it still wont work, just report it (but dont mention it going inside) as a broken phone, DOA. They will replace if its brand new, they HAVE to directly replace it up to 14 days after purchase.
this all happened 30 days ago!
the phone has been to tmobiles repair people and to this private firm who have removed it.
its a long long story
i dont want anyone to mess up their phone but i would like to know if anyone can push their simcard past the sim reader.
I am going to argue that it is a manufacturing error not my fault as the HTC tech person said his ameo/advantage would not allow this to happen.
IMHO The Simcard holder is absolutely awful in the Ameo. Its not entirely obvious the first time which way in it should go and I found that it will take a card the wrong way (upside down). And once its in, its pretty darn hard to remove it again. Just glad I've not had these issues.
First - if the problem happened in the first 14 days (never mind how long ago that is now), T-Mob should replace it. I have found you have to argue with them but eventually they give up.
If not, did you not get the T-Mobile insurance? If so, make a claim for accidental damage?
i didnt take out insurance, so i guess i will have to argue my case.
i should get it back today so i will take it from there.
my missus even offered to join TMOBILE so i could get another phone as my bday present! but thats gonna b a last resort.
Basically the phone should not allow this to happen IMO
spacecat said:
Basically the phone should not allow this to happen IMO
Click to expand...
Click to collapse
I agree - and it is an odd design (as is the flap which covers the relevant slots). Good luck.
well looks i have have had a result!
I got it back to day and its now working , however its a bit scratched
Tmobile are going to replace the handset!
Glad to hear they are finally doing the right thing. I was going to say, persist.
But its sorted now, so you can finally relax and enjoy your phone.
cheers for that chaps i was getting a bit stressed about it all!
i have been streaming live Tv via ORB on my high speed unlimited connection , SUPERB!
I'm after a little advice . My TouchHD was bought through Carphone Warehouse on an Orange contract. It arrived unbranded with no Orange Logo on the back and the regular HTC ROM. To begin with, worked just fine on any SIM card I put in it. Two weeks in and suddenly my o2 sim stopped making or recievibg calls. I got no message about a network lock and the signal strenth meter still shows signal strenth and o2 operator name still appears, it just won't make or take a call. Actually it does randomly make a call then usually ends it in a matter of seconds??
If I place the Orange sim back in everything works as normal so I assume this is some kind of lock that took a while to activate. The question is will this handset unlock simply by me purchasing an unlock code off the 'Net or do I have something odd going on here? I thought a sim lock on the Touch flashed up a warning message of some kind or showed emergency calls only. Mine acts as though everything is fine until I try to take or make a call.
Your advice would be appreciated,
Nobody got any ideas?
Hmm, ok, thanks.
Need tips diagnosing my N1 problem. It took a nasty drop to marble floor, battery and door were thrown, but no body damage. After turning it on, there was no signal bars, trying to select carrier/automatically, it said SIM not allowed to register with carrier. Put the SIM in my Nokia, it worked. I put the SIM back in N1, it worked for a while, then lost all signal bars and had an X for no SIM card, but 3G works fine, just can't place calls. A reboot fixed that for about 30 minutes, then back to the same symptoms. 4th try is now working, it's been on for 1 hour 22 minutes with only 7% without signal (normal for my area).
Is there a way to pinpoint the source of the problem? SIM problem, N1 problem or carrier problem?
Most of the time when I reboot my Vibrant, it is unable to find the network. Going into the settings and selecting Mobile networks results in an error message telling me to insert a SIM card.
Fixing the problem involves one of two methods, which I fear one day will fail indefinitely.
1) Rebooting multiple times until the phone sees the SIM card and registers on the network. This method failed more than ten times today until I gave up and tried method 2.
2) Turning on airplane mode. Then in an attempt to turn off airplane mode and get the phone to register on the network, it cannot be done. Airplane mode is greyed out in the popup menu that comes with a LP of the power button. Additionally, airplane mode is not indicated in the status area at the top of the screen. Next, reboot the phone. Upon reboot, airplane mode is indicated in the status area at the top of the screen with a small airplane. Switching off airplane mode is now possible from the popup menu that comes with a LP of the power button. The phone now immediately registers on the network. This method does not always work.
I've tried more than one SIM card to ensure that the problem isn't SIM specific. I have yet to try a SIM card from a different carrier to troubleshoot a carrier specific SIM problem.
Any knowledge on this issue would be greatly appreciated.
Many Thanks,
In an attempt to see if I could find a reliable way to get my phone back on network after a reboot, I made the dumb move of turning off my phone. I've now been rebooting my phone repeatedly for about 20 minutes trying to get it back to network.
In messing around with flight mode, I've now got the stupid airplane in the status area, and yet the damned phone says in the popup menu that flight mode is off.
I might be looking at a factory reset next.
Even a factory reset fails to get the phone to see a SIM.
Any ideas?
Unfortunately, it may be a hardware issue...You tried another tmo sim card?
Seems like a hardware issue to me too. No, I have only tried two different True Mobile SIMs here in Phuket.
The phone is pretty much cooked at this point unless somebody has some ideas. It won't register on network even after a factory reset. I've stuck it in a soft pouch and resumed the use of my 3yr old Nokia dumb-phone.
The next thing I face is trying to get a phone that isn't even sold in Thailand serviced at a local shop. Not fun.
Second alternative is to mail it back home for about $50, have it repaired, and then pay about $50 to have it shipped back. Then, when it arrives at the Thai post office, they will hold it for ransom until I pay taxes, duties, and tarriffs totaling another $50.
I'll probably end up just having a nice paper weight until I go back home in about a year.
Any other ideas would be great. Thanks a lot.
Unlock it and try a different carrier, the problem sounds like a hardware problem but it seems like you are out of luck and if you go back home in a year then the warranty probably won't be valid since warranty only lasts one year.
So yeah you can unlock and see if that works, if not at least you have a nice MP3 player
Thanks for your reply. It's already unlocked. That's the way I bought it on eBay in the US and brought it over here to Phuket and have been using it on the local True Mobile network.
Not getting the phone serviced in warranty is unfortunate, but it isn't really a problem. If I have to pay a couple hundred bucks to get the phone fixed by either sending it home now or getting it fixed when I'm back in town in a year, so be it. I'm used to these kinds of predicaments with the kind of traveling I do.
Any other ideas guys?
Flash an update file via Odin, a factory reset won't fix everything.
I think I've got it figured out. And it sucks.
The solution I have found that will consistently get the phone back on network is to power it off and let it completely cool down by either letting it sit for a long time, or by putting it in the fridge for about ten minutes.
So yes, it appears to be a hardware problem. And I'll likely end up having to spend a few hundred dollars out of warranty to get the mobo replaced. Because as I'm sure many of you have experienced with electronics, the way that manufacturers design these things, anytime something goes wrong that's as minor as a worn out headphone jack or some other prong on some component of the guts, the whole mobo has to be replaced, which in the case of a phone, is basically the whole phone.
Please excuse my irritation. This just sucks.
I'll be carrying a spare dumb-phone in my car for trips around Thailand that could end up getting me into some minor trouble if my car breaks down and I have no way to call for help. Yeesh...
When it happened to me I powered down , pulled the battery , removed and reinserted the sim .
Maybe run an under-voltage ROM, that could help but again that is just another random idea, I mean you don't lose anything.
Thanks for all the replies.
After upgrading to JI6 this evening, I have rebooted the phone at least 6 times without waiting for it to cool down. The phone has registered on network without failure every time.
I'll report back if it fails to register on network ever again.
My problem happened when I got a new sim . It's been working fine for a month now .
Ok, so I was hanging around with a friend today. While running, I accidentally dropped my keys. While trying to pick them up, my phone fell out of my pocket right into a pond. I immediately picked up my phone (less than 3 seconds) and tried to shut it down. What I didn't notice was that the phone already turned itself off so I accidentaly turned it back on /facepalm.
The LG logo briefly appeared for a second, then it turned off. Still, the rest of the phone seemed operational (the notification lights, the speaker etc.). I immediately got home and put the phone in a bag of rice. i only removed the sim tray since the battery is sealed and I had no idea how to open the phone without losing my warranty.
So my question is : am I screwed? I was personally thinking of the following scenarios :
1.Leave it in the rice for 48 hours. If the situation remains unchanged, try to send the phone back and pretend that it happened out of the blue. The fact that I initially bought it as a used phone (while retaining the 2 years of warranty) might also help...
2.Go to a service. Now this would mean 2 things :
1.automatically void my warranty, since the phone will be opened
2.there's a big chance that the service wouldn't be able to do anything so I would automatically be left with an unoperational phone AND with no warranty.
Also, I've heard that even IF my phone comes back to life, the components will still be affected in the long run...
I honestly don't know what to do. I really like (liked...) this phone and the fact that I payed over 600$ for it (and bought it as my birthday present) is that more painful...
Any advice would be greatly appreciated!
Sorry to hear that.
As far as I know the most phones have an indicator for wetness. And I know that even without an indicator they can see what happened. I think your warranty is gone.
As you bought it as a used phone, I would try to sent it in for a repair even if it powers on and see what happens. If the fix is free or not too expensive I would do this.
If its to expensive but everything works, i would try to clean it with alcohol. There are guides around how to disassemble the phone