Database Users

GPRS Monitor

I cannot install GPRS Monitor from myO2 CD, it says i need to update my ROM, i did a corporate install btw
Anyone else had any probs?

Another forum member had this same problem when installing the ClearVuePDF Reader also supplied by o2 as part of the HTC application suite. He has the MDA, but flashed with the o2 Exec ROMs and then installed in Corporate mode.
From work we did together, it appears to be just the install program that was not validating his device. When I tried a hard-reset and Corporate mode install, I had no problems installing. However, its beginning to look as though a hard-reset does not totally clear the Exec's memory. In his case, I found all the individual files and registry settings needed for ClearVuePDF to run and he copied those to the device. Runs perfectly for him like that.
So I'm afraid you'll have to find somebody with the o2 version of GPSMonitor installed and get them to determine all the files/locations and registry-settings needed to get it to run. Unfortunately I don't have a GPRS connection or GPRSMonitor installed.
Just a thought. Have you yet tried a full o2 Personal mode install on your device? It just might be this action that puts 'something' in memory that is not cleared by a hard-reset, and that 'something' might be what the install program is looking for.
Sorry that I can't be more helpful.

No problem thanks for your help

dazzled said:
I cannot install GPRS Monitor from myO2 CD, it says i need to update my ROM, i did a corporate install btw
Anyone else had any probs?
Click to expand...
Click to collapse
I did a basic install and I get the same error. Sorry, Not much help though.
Daz

Me too. The ClearVuew PDF reader is rubbish! Text misalighed all over - Adobe with pixel doubling is better than this.

Please try this
Could one of you having a problem to install the o2 supplied GPRSMonitor, please try installing the attached .CAB after copying it to your device.
This CAB is extracted from the CD-ROM install program, so hopefully skips the validation stuff. With luck you might be able to get around the failed validation by installing from this CAB.
Note: Even if asked to install to Storage Card, the o2 supplied version (2.3.0 build 600) puts very little there, most goes into device memory. The current version 2.41 from spb will obey the instruction to install to SD-Card, but wasn't reliable when run from there - the monitoring part aborted four times in 10-minutes whilst I was playing with it.
Unfortunately, since I don't have the install problem, I can't test this install out.

It works a treat. Thanks muchly!

Ward said:
It works a treat. Thanks muchly!
Click to expand...
Click to collapse
Am I glad about that - I was in the midst of trying to locate all the files/registry entries needed for a manual install.
Perhaps I can go to bed now! :wink:

I also managed to 'locate' another copy and it works fine, thanks for all the help.

astage said:
However, its beginning to look as though a hard-reset does not totally clear the Exec's memory.
Click to expand...
Click to collapse
I can confirm this but with other files. After several hard resets (even with the clear storage icon), the pictures I had taken were still there.

Tron_Of_Borg said:
astage said:
However, its beginning to look as though a hard-reset does not totally clear the Exec's memory.
Click to expand...
Click to collapse
I can confirm this but with other files. After several hard resets (even with the clear storage icon), the pictures I had taken were still there.
Click to expand...
Click to collapse
Ouch! I didn't realsie it was as bad as that.
The situation is made worse by the backup program I'm using (Sunnysoft Backup Manager) not backing up all the data and settings. Neither does it perform a true restore - just merges the backup with what's there after the hard-reset.
Unfortunately, I'm used to HP's backup applet from the Jornada 928; which performed a total backup/flush restore. Are there any other applets for WM5/universal that really performs a full backup/restore?

Does anyone have this cab please? I have just bought a new O2 exec and am having the same problem with it saying my ROM version is too old!!

sorry ignore that post! Work computer blocked the file out

I am running my XDA EXEC in basic mode. When I tried copying the .cab file to my device and running it from there , still get the problem.
Any suggestions ?
I was running personal mode then switched to basic mode, could this cause the problem.
Thanks for you replies in advance.

Cannot remove GPRS monotr app
I installed this file to test it out om M3000. Unfortuntely I cannot seem to uninstall it now! It doesnt show up in my Program list - How do you uninstall it?
I looked in the \\windows folder and removed all files and shoretcuts I could find, but its still showing up on my 'today' screen with an error.
Any ideas? The registry?
Cheers
rob

Linuxgeek:
I was also getting the ROM version problem installing programs to my SD card on my O2 exec. Since I'd only just added the card and was running the basic installation, I did the following:
1) Hard reset
2) Personal Install
3) Re-install ActiveSync on PC
This did the trick. Thankfully I like the Personal install best anyway, but I don't know if that step was necessary.

Tried it. Still get the problem :-(

My mistake - I managed to install the Clearvue PDF program, not the GPRS monitor program. I'm still getting the ROM version error with the GPRS monitor program, but I've not tried the above download yet.

Anyone got any other ideas to fix this problem.
Shame O2 don't have an update to fix this problem on their website.

I've now tried the CAB posted above by astage and I can confirm it worked for me. Just copy the CAB to your device and then open it to start the install.

Ah HELP PLEASE - Hard Reset and now MANY apps won't install?

Ahhhhhhh
I was forced to hard reset my K-JAM and am now having HORRIBLE problems.
Programs like Resco File Explorer and Omega 1-calc which DID install before now won't install.
Get a Cannot be installed error message.
I am tearing my hair out guys.
Anyone have any ideas WHY this is happening?
PLEASE HELP ME!!!!!!!!
Robin

What error exactly? Did you remove the security restrictions etc prior to installing?
V

What security restrictions?
I get a message asking if I want to continue, I say Yes.
It asks for a location, I tell it (storage card).
It starts to install then says cannot install try another location, I HAVE tried the other location (Internal) it does not work either.
However ALL of these programs HAD installed on this machine before I had to reset it!!!!!!
I just cannot figure out what is going wrong as SOME applications have installed fine.
SPB Pocket, SplashID etc.........
Cheers.
Robin

Hi All
Is there no-one that can throw any light on my problem?
I am desperate to get some of these apps working again but just cannot get them to install????
Robin

Had the same problem. Just soft-reset your device and retry.
Volker

Installation problems.....
I am having the same problem too.
Even after a hard reset when I try and install Sprite Backup & Agenda Fusion I keep getting the install error: 'cannot be installed, try another location'
It's driving me up the wall! I would have thought after a hard reset this wouldn't be an issue. I'm now the proud owner of an MDA Pro (Universal) that I can't use because the software I want to install won't install.
Can anyone help me please?

Can't remove/install programs!

Hello
Yesterday i tried to remove a program on my Qtek9000. But in the add/remove program, where
all installed programs are listed, was nothing! It was empty!
Then I tried to connect to the Computer but without success! An error Message appeared, "Can't
synchronize, please reconnect an try again!"
I can't even install a new program!
Please help me!
Geko

Turn OFF your firewalls then connect your Universal via USB again.

hmm, Doesn't work.
Any other ideas?

I am having similar problems. I have a list of installed programs in the uninstall list. However, whenever I install new softwares, they are not shown in the uninstall list, thus I cannot uninstall any new softwares. Anyone knows what happens?

daddyfok said:
I am having similar problems. I have a list of installed programs in the uninstall list. However, whenever I install new softwares, they are not shown in the uninstall list, thus I cannot uninstall any new softwares. Anyone knows what happens?
Click to expand...
Click to collapse
...your not using phoneAlarm are you?
This is a documented issue with a previous version and is fixed in the latest release.
Matt

Yes PhoneAlarm is an issue and does prevent installed programs to show up in the list of installed programs. If you cannot live without PhoneAlarm (Like Myself) then you have two options:
You can install SKTools. The uninstallation utility in SKTools will still show the list of installed programs even if it is not shown in the generic Windows utility.
The other option involves changing the registry. You will need a registry editor like Resco. The procedure is as follows:
1) go to..
HKEY_LOCAL_MACHINE\Security\AppInstall\
2) Select the application directory that is not showing up in the list
3) change the DWORD Role data from 40 to 24
4) Now the application will show up in the list.
Hope this works for you
Regards

srmz you are great !!!! It works and I can uninstall programs now.
I have never installed PhoneAlarm, and I forget starting from when this problem appears.
Also thanks matt1971 for rasing the possible reason leading to the problem. You guys are great !!

I now have the same problem - I can't install programs (get a message saying installation was unsuccseful), and when I try to remove programs there are none at all in the list.
All I've done today is install sbp Weather.
All programs work fine, but I also can't change Today Theme - it seems to be stuck on default.
Anyone able to help?
Cheers
Rowan

yes I have the exact same issue...this post is about not being able to sync, install, or uninstall anything....while srmz's post was informational, it didn't help those of us who has this problem...
please can anyone help? I really don't want to have to hard-reset my phone
Thanks
Anthony

U shld try M$ As 4.5 version sometimes it happens dat ur device doesn't show u the complete list of prog. installed but with Async it will show u ,from which u can uninstall the prog u want to.

Program Installation Problem

I have had many pocket PC's and the Universal w/WM5 is the only one that gives me consistant installation problems. I had listpro 3.0 installed in program memory. I uninstalled it with the intent of re-installing it on the SD card. Unchecking it from activesync did nothing. Removing from the ppc directly told me that all of the file were not removed. I saw the the folder still existed in program files, do I deleted the directory and shortcuts pointing to it. I have had this exact same problem MANY times
Am I the only one with this problem? I don't find any messages like this.
Next, I try to reinstall listpro and it won't reinstall :x I get a message cannot be installed, try another location (which does not work). Do I need a hard reset? I tryed installing another program and I can still install other stuff, but the removal did not work again.

GaryK2 said:
I have had many pocket PC's and the Universal w/WM5 is the only one that gives me consistant installation problems. I had listpro 3.0 installed in program memory. I uninstalled it with the intent of re-installing it on the SD card. Unchecking it from activesync did nothing. Removing from the ppc directly told me that all of the file were not removed. I saw the the folder still existed in program files, do I deleted the directory and shortcuts pointing to it. I have had this exact same problem MANY times
Am I the only one with this problem? I don't find any messages like this.
Next, I try to reinstall listpro and it won't reinstall :x I get a message cannot be installed, try another location (which does not work). Do I need a hard reset? I tryed installing another program and I can still install other stuff, but the removal did not work again.
Click to expand...
Click to collapse
Hi Gary!
I have a lot of experience in this sh*t. WM5 cannot uninstall or install in a lot of cases. Usually if you still have some files or folders which are on the same location than with the installation, installer says: cannot install. In that case you have to delete (or rename) the folder left, and then you can install it. In other cases installer stays in a loop install condition, and cannot continue. In that case try to install another application to finish somelooped order. I realised another thing, which is very interesting: when you want to uninstall a program, and your pda says it cannot be removed - or something -, if I run Vijay555 killphone application in 98% of the cases after it I can uninstall the same.
I hope this wil help!

Hi,
Perhaps I have been lucky but I havent had any issues with regards to installing or uninstalling programs.
I do make sure that I soft reset before and after - so maybe thats a golden rule!
Matt

Yes, softreset would be a good tip in more cases, but it wouldn't solve the problem when you want to install a program which needs a place what exists.

I did find some files in the windows directory and deleted them. That WORKED. Just doing program files is not enough. In this case, the file name was the same as the program. I don't expect to be that lucky all the time.
I have done soft-resets when it does not work. I do a number of trial programs and tend to forget prior to removal. What a apin
Got to love Microsoft - reboot is the answer to everything.

Installation problems.....
I am having the same problem too.
Even after a hard reset when I try and install Sprite Backup & Agenda Fusion I keep getting the install error: 'cannot be installed, try another location'
It's driving me up the wall! I would have thought after a hard reset this wouldn't be an issue. I'm now the proud owner of an MDA Pro (Universal) that I can't use because the software I want to install won't install.
Can anyone help me please?

Help! Can't install or uninstall any apps on WM5

Help is needed. I tried to install PocketStocks this morning. It would not install and now I can not install or delete anything from my 8125. I can run what is on it, but I can not add or remove anything. I have soft reset and tried multiple times to connect by USB but it will not sync. But it will let me "Explore" my hardware.
The Microsoft Active Sync troubleshooter is no help at all.
Any ideas?

jschaff said:
Help is needed. I tried to install PocketStocks this morning. It would not install and now I can not install or delete anything from my 8125. I can run what is on it, but I can not add or remove anything. I have soft reset and tried multiple times to connect by USB but it will not sync. But it will let me "Explore" my hardware.
The Microsoft Active Sync troubleshooter is no help at all.
Any ideas?
Click to expand...
Click to collapse
Hi i am familiar with pocketstocks but it looks like it buggered your device. What error message came up and how far into the install did it get? Just wondering are there any residual files to remove - check program files and windows\startup and registry if you are used to doing that. What error comes up when you try to install anything? You may need to backup important files and do a hard reset to solve this.

I had tried to install Pocket Financial Analyzer just before it, and that did not complete the install. So when I did the Pocket Stocks, it finished up by saying that PFA install was unsuccessful. I have had this happen before but a soft reset and reinstall usually made it work. I kind of do not think Pocket Stocks is the culprit.
I suspect that there is a corrupted system file, and maybe if I knew which one it was, I could delete it and a soft reset would rebuild the file.
Or like you said, I may have to do a hard reset and start all over. And that is OK. I have done this about five times before, but everything is working so good on the phone right now, that I hesitate to mess that up. I just can't add or delete any programs.
Its so weird, at first the name of my phone would not come up. Then I deleted Active Sync 4.1 and installed AS 4.2 beta. Now I can get the device name to show up, but still the list of installed programs does not show and I can't sync it.
Help is needed.

I had tried to install Pocket Financial Analyzer just before it, and that did not complete the install. So when I did the Pocket Stocks, it finished up by saying that PFA install was unsuccessful. I have had this happen before but a soft reset and reinstall usually made it work. I kind of do not think Pocket Stocks is the culprit.
I suspect that there is a corrupted system file, and maybe if I knew which one it was, I could delete it and a soft reset would rebuild the file.
Or like you said, I may have to do a hard reset and start all over. And that is OK. I have done this about five times before, but everything is working so good on the phone right now, that I hesitate to mess that up. I just can't add or delete any programs.
Its so weird, at first the name of my phone would not come up. Then I deleted Active Sync 4.1 and installed AS 4.2 beta. Now I can get the device name to show up, but still the list of installed programs does not show and I can't sync it.
Help is needed.

I agree there probably is a corrupt file somewhere - I would do all the checks I said and notification queue for good measure - but it looks like hard reset time. Recommend you invest in spb backup or sprite backup - then it all becomes so easy! Everybody that joins this forum should have to buy one - before entering the forum - lol!

I had SPB Backup trial. But everyone was saying that the ROM upgrades made the backup invalid since there were registry changes that may not correspond with the new registry.
So I did not use it again. I heard that SKTools has a backup built in. NO?
Which one is the best to use?
Thanks

I had SPB Backup trial. But everyone was saying that the ROM upgrades made the backup invalid since there were registry changes that may not correspond with the new registry.
So I did not use it again. I heard that SKTools has a backup built in. NO?
Which one is the best to use?
Thanks

Sktools has a limited backup, so its not that useful. Sprite backup is good as you can use it even with a rom upgrade and is now wm5 compatible.