Database Users

Defective Unit? Pls advise

Hi Guys!
My TyTn is acting strangely. In use, the display is first pixelating, getting lines (noise pixels as well), and then fading to completely white. When so it doesn't responde to anything anymore. So a soft reset is needed.....
Also the ringtone when called, is 'out of tune', like a old record player when you push your finger on the record.. LOL
Before I send it back to have it fixed by HTC, do you guys have any idea whats wrong, and maybe even a tip to help me fix this myself?
Tried numerous soft resets, hard reset, and a reinstall of the original WM6 rom (in Dutch).
Did not install any new programs lately, or did change anything on the unit...
Don't want to miss my TyTn... so hate to send it away... as many of you I am hooked badly to my beloved digital companion
Greetzz Antal

It acts like hardware incompatible.
How about flashing with WM6 English version.
I don't think it is software problem.

I agree, not likely to be software. It did not get dropped or take a knock did it?
The two issues of pixelation/white screen may, if you are lucky, just be a connector thats loose. The sound I think is unrelated but again sounds like a poor connection at the white rear speaker connector block - not uncommon.
Both of the above could be caused by a sharp knock. There have also been cases of poor battery connections causing problems.
If you have a warranty use it. If not you can follow the dismantling guides or service manual to dismantle - check connections and re-assemble. Be prepared though, that sending it in might still be required!!
Mike

Will send it in
Hi Guys, Thanks fr your replies.
I will take the unit back to the store today.
I am not aware that I bumped it, or neither it has dropped. May be a connection that was allready quite loose to begin with. Lets see what HTC and the store will tell me
Strange thing is, that without my sim in it, and not using it, it stays normal... Have put it aside, and used a very old phone instead, and it is still normal..

Antal said:
Strange thing is, that without my sim in it, and not using it, it stays normal... Have put it aside, and used a very old phone instead, and it is still normal..
Click to expand...
Click to collapse
Mmmm... that's important information and changes things a bit. Could be a sim card contact or something about the sim. Anyway it tends to suggest that other thoughts about hardware issues may not be correct!
Hope you find the answer at the store.
Mike

Camera Problem - Broken Picture

I have problem with my camera after changing whole Main Board in Service. Unfortunately I didn't tested camera with orignal ROM so I don't know if it's HW problem or WM6 problem.
Picture is broken to (mainly) green boxes (see attachments). It already happend with my previous MB and WM6 ROM, but problem disappeared without any intervent from outside. Any Idea what it is and what to do?

I got the same Problem
I got the same problem still trying to find a fix.. flashed my rom a few times and still no change ruuning schap's 4.00 wm6.
Hope to find a solution..
It looks like a software fault but how or were can one find a fix..

I got the same but before it was working fine :s could be because i dropped it a few times to many? not sure though works fine on black satin but now i got the the green blocks to

That does not look like anything to do with the ROM or indeed any software setting. I'd say that's a hardware matter - BUT hopefully just the connection between camera and m/board. If you have no guarantee/warranty then I suggest removal of and refitting the camera.
You'll need to remove the scroll wheel assembly first.
Scroll wheel assembly removed exposing the camera multi-connector. (This connection is the problem I think).
Make sure this connector is flat and firmly inserted.
Mike

This happens to me occasionally. normally when the battery is low.
Though it did happen for a little while after my phone decided it needed to go play in a puddle last christmas. Once it dried out it was fine

i got this when i dropped my handset at first after i dropped this. with with a bit of brute force and a few dropps after it works fine again
Like the above post saying it it nothing to do with the rom or any software it is the connection between the camera and motherboard

Bluetooth & SD Slot damage??

I have Dopod 818 Pro..
Suddenly, my SD slot isn't working, I already soft reset, Hard reset, Upgrade ROM from WM5 to WM6.1. Nothing is working,
so does the bluetooth. Everytime i enable the BT, its back to disabled.
My prophet is never dropped or damaged. it happened suddenly.
Any idea for solutions??

Same fault here. All was working OK, then it seriously corrupted an SD card to the extent that it can no longer be read by anything (I've not tried it with an other one yet). Also, Bluetooth will not switch on. The busy icon appears and it spins for 20 seconds, then just returns to OFF.
Radio rom downgraded back to 2.19.21
Hard SPL'd to 2.g4.4pda
Same fault in all WM5, 6 and 6.1 roms tested
*This began to happen _after_ I took the thing apart to clean and investigate the LCD high pitch whistle* Something has not bee put back correctly
Are there any images of the inside with significant items such as BT aerial etc highlighted? I need to get in there and look for bad connections.

I've fixed my BT problem (touch wood).
When reassembling the pda, the aerial panel surrounding the camera and speaker, was not put back into place correctly. There are three separate aerials on it.
Looking at the panel assembled in the phone, there is a small strip aerial to the right hand side, this has a single leg that extends down to contact a pad on the pcb. I'm guessing that this is the BT aerial by process of elimination
The leg got bent when removing the panel and did not make contact when reassembled. I also noticed that over tightening the two top screws will deform the panel and cause similar problems.
I now have working BT and the SD card reader has not caused any further problems.

wll, ive never open the PDA, and it happened suddenly. Im afraid to open the whole prophet to check whats goin on in there..
i0i, can you please explain me again step by step, by using picture? so i can understand completely of what you said ..hopefully i can rescue mine thanks

There is a good guide to taking apart the Prophet over at Modoco, the link is in the Prophet wiki. Otherwise there is a link to the service manual here http://forum.xda-developers.com/showthread.php?t=385944
It contains good photos and instructions. Like I said, my identification of the BT aerial is not 100%, it is only a guess based on things that work and don't work. I would not want to post photos with arrows that might be wrong. If you take it apart and look at the aerial panel then my description should be pretty clear.
Reading through the Service Manual and some posts in this forum it appears that battery voltage might be an issue with some of the more "mechanical" functions of the Prophet. Checking your battery for low voltage might be a wise step before cracking open the case. All kinds of bits ping off and it never goes back together absolutely correctly

HTC is turning off :(

Hello everyone! I have problem with my phone because sometimes is turning off without any reason, I bought brand new battery and is still same when is switched off and I want to put it back on i must take off battery for couple of minutes, then put battery back and then switch on anybody know whats happened?? And how to fix it!!

It's the most standard problem with htc models touch and elf...
This problem is hardware based! in this condition there are only 2 things you can do:
1.send the device to a htc service center and get the motherboard changed for $300+ if you are out of warranty.
2.Or open the mobile and put a piece of thin plastic in between the omap prosessor chip and the steel piece tha goes over it and then put the second cover on top in order to apply pressure to it because the solder pins that are in between the cpu and the mobo are not connecting properly and lose contact so the phone goes off or freezes then goes off and some times stays off. Make sure that there is enough but not to much pressure applied to it! it worked for mine but i did it because it was out of warranty... its a temporary fix but if you are gentile to it after it will surely work for a few more months...
IF YOU HAVE NEVER DONE SOMETHING LIKE THIS BEFORE OR YOUR TOUCH/ELF IS STILL IN WARRANTY DO NOT TRY IT!
I will post a pic that i took when i did mine if anyone is interested... Let me know...

Thanks for reply!
Uff.... first way to fix it is a little bit too expensive! And 2 way to do it seems quite easy, so i try to do it this way Could you add any picture of this and just tell me how to open this phone?
Many thanks!

@Firestarter42
Thanks man!!!!
did what you said, the plastic trik, and the phone is back to life (it was totally dead and didn't charge) you save a life today!!!

I had the same problem untill one day when he didn`t want to turn on and now i do not know what to do with it how to make it work again

Dear Sir,
I have just tried method 2.
My elf didnt have a metal cover on the processor, lol... got it used from someone... or should I say abused? lol
anyway, I hope it works. will update...
here's a link for the demonstrated tutorial:
http://forum.xda-developers.com/showthread.php?t=476152
Thanks a lot again.

I haved the same problem.....and i realize after many times that I didn't change my ipl and uspl!!!so my cocked rom frequentely turn off my device!!!now it's all right!!!!!!!

i had the same problm too....
it kept turning off and just a few weeks ago it would never turn on...
i did try that trick of keeping the plastic thingy on the omap processor ... it worked for a few weeks max after tht it happened as above
finally took my phone to htc.. told them it was gift and i dont have the invoice... actually purchased frm ebay for 150$ .....
they checked it was in warranty,.. they replaced the board... hurray... my elfin is alive again.. and in wm6.1
hope htc fixes this crap issue as many face this problem

My HTC elf was freezing, rbooting and so on, i was thinking that it was a windows/flash/third party programs problems ....
BUT I confirm that the method "open the mobile and put a piece of thin plastic in between the omap prosessor chip and the steel piece tha goes over it"
brings my htc elf to life again ... stable !
(i've done it with a metal piece and not plastic.)
Thanks for the advice !!!!

my elf was freezing and turning off so i try this 2. method and it works, and elf is much faster then before in my case...

I've never had this problem before but this week my phone switched itself off (so had to boot up again) a couple of times. I did try a new custom rom but I've also been using a different charger (USB mains adaptor) and a replacement battery (this seems to be a poor replacement battery which seems to make up the battery level.
So I don't know what was causing it. For some reason, removing the SD card and re-inserting it seems to have done the trick for now but I'll keep watching it.

Hi guys
My phone is, usually at night when there is no use, switching the screen off, the earphone green indicator flashes but the phone will not turn on when I press the power button, I have to do a soft reset each time to get it back on again (even though it appears to be on with the flashing green light). I cannot get calls or text and my alarm fails to sound. Have overslept a few times now!. Also, its battery has gone for a ball of ^&*%. Will this trick help? Thanks a lot!

Turn off as in literally 'poof!' or, it will restart?

The only way to get it to restart is to do a soft reset, or remove and replace the battery. The phone's green light will flash but there is no way to the screen to activate or use the phone - make calls, use the alarm, receive etc. The screen stays black, no use trying the power button either...

Firestarter42 said:
It's the most standard problem with htc models touch and elf...
This problem is hardware based! in this condition there are only 2 things you can do:
1.send the device to a htc service center and get the motherboard changed for $300+ if you are out of warranty.
2.Or open the mobile and put a piece of thin plastic in between the omap prosessor chip and the steel piece tha goes over it and then put the second cover on top in order to apply pressure to it because the solder pins that are in between the cpu and the mobo are not connecting properly and lose contact so the phone goes off or freezes then goes off and some times stays off. Make sure that there is enough but not to much pressure applied to it! it worked for mine but i did it because it was out of warranty... its a temporary fix but if you are gentile to it after it will surely work for a few more months...
IF YOU HAVE NEVER DONE SOMETHING LIKE THIS BEFORE OR YOUR TOUCH/ELF IS STILL IN WARRANTY DO NOT TRY IT!
I will post a pic that i took when i did mine if anyone is interested... Let me know...
Click to expand...
Click to collapse
Thankx your solutions worked out with my HTC Touch and i get replaced omap processor

power problem on Elf (not the usual)
hello guys, i have an Elf T-mobile that someone "lost" i found it, but was bricked...i unbricked following the awesome guides on the forum and installed on it the original italian rom (obviously am not german)
but...here's the problem, when i press the power button (should get it into stand by mode like every pda does) or also when goes on stand by itself, just shuts down !!!
then the pda auto soft resets, until the end...doesn't have the "auto power off problem" like i readed on the forums...however it tried but didn't solve the problem
i think is a problem with the radio, or the IPL or SPL (i tried 1.11.0002 IPL and 1.11.000 SPL...then 2.2x.xxxx IPL and SPL...now i tried 3.14.0002 IPL and 3.14.0000 SPL, also tried different radios...
but the problem remains...
EDIT: Problem solved, changed the little battery in the motherborad, it worked for me

help
Firestarter42 said:
It's the most standard problem with htc models touch and elf...
This problem is hardware based! in this condition there are only 2 things you can do:
1.send the device to a htc service center and get the motherboard changed for $300+ if you are out of warranty.
2.Or open the mobile and put a piece of thin plastic in between the omap prosessor chip and the steel piece tha goes over it and then put the second cover on top in order to apply pressure to it because the solder pins that are in between the cpu and the mobo are not connecting properly and lose contact so the phone goes off or freezes then goes off and some times stays off. Make sure that there is enough but not to much pressure applied to it! it worked for mine but i did it because it was out of warranty... its a temporary fix but if you are gentile to it after it will surely work for a few more months...
IF YOU HAVE NEVER DONE SOMETHING LIKE THIS BEFORE OR YOUR TOUCH/ELF IS STILL IN WARRANTY DO NOT TRY IT!
I will post a pic that i took when i did mine if anyone is interested... Let me know...
Click to expand...
Click to collapse
can any one provide some sought of tutorial for this please
thanks

ishaan_chd88 said:
can any one provide some sought of tutorial for this please
thanks
Click to expand...
Click to collapse
I'm presuming you mean for option 2, as 1 is quite obvious
Anyways, I haven't done this, but I am posting my best guess (untried, untested, just a theory).
Open your phone up and completely dissamble as described here. Completely strip it down so you only have your mainboard. Clearly take all the necessary precautions before hand (backup, etc etc.)
When done, you will see there are blank shields above where the chips will be, if you look, you can see little dimples, you can ease these off here. This will get you into where the omap processor is. You can then put the plastic on top, and make sure it is done as described. Should literally be a case of putting it all together and hoping for the best after that. I will have a look at some point (can't promise when) and see if I can take some photos of where this will go etc.
An alternative would be to try and reflow the joints of solder with a heat gun... very dangerous considering how tight the components are packed in, and overkill.

captainstu72 said:
I'm presuming you mean for option 2, as 1 is quite obvious
Anyways, I haven't done this, but I am posting my best guess (untried, untested, just a theory).
Open your phone up and completely dissamble as described here. Completely strip it down so you only have your mainboard. Clearly take all the necessary precautions before hand (backup, etc etc.)
When done, you will see there are blank shields above where the chips will be, if you look, you can see little dimples, you can ease these off here. This will get you into where the omap processor is. You can then put the plastic on top, and make sure it is done as described. Should literally be a case of putting it all together and hoping for the best after that. I will have a look at some point (can't promise when) and see if I can take some photos of where this will go etc.
An alternative would be to try and reflow the joints of solder with a heat gun... very dangerous considering how tight the components are packed in, and overkill.
Click to expand...
Click to collapse
thanks man but i guess am so dumb that am not getting where is this processor located anyways currently my phone is working fine but in few days I'll get the tools & open it...let see than
if you can arrange any pic of processor(where we have to fit plastic) it will be extremely helpful...
anyways thanks for helping
tc

where to get small battery on mother board

[Q]Elf freezes with official & cooked ROM?

Hello!I got a HTC elf for about 2 months and i got some problems with him for about some time it freezes from sudent without doing anything and sometimes the power goes off and doesn`t want to turn on anymore,i do not know what to do with him now.Please help me
PS: The phone is bought second-hand in case it helps but this happens only for about 2 weeks

man HTC touch elf phones are quiet delicate also (from its back side).
i believe you might have fallen it somewhere hence its back side of the phone has become loose so hence it would loosen up the battery...every tym you pressure at its back side I to had a similar enigma, i just tighten the back part and later it worked properly..

Anyone can give me some more details about this kind of problem and solution to this please maybe a tutorial with pictures?

did u drop your phone?? i used to drop my phone alot aswel and so had the problems of turning off time snd again too! probably th battery has loosen abit..try keepin a thin paper/cover over th batt/under the batt cover to make it fit tight! about the freezing problems i didnt have any..might b bcoz ur phone is old(2nd hand) - or having inner circuit problems maybe!

It felt for about 2 times but was with the housing on it and i do not think it had suffered anything but i will try tomorrow to put something on the back cover of the battery to see if it has any results.And about the problem with freezeing i disasambled the mainboard and made it with contact spray so i don`t think it does that because it isn`t make a good contact something or things like this,and the problem is that it does power on very hard after the freezing and sometimes it just goes off from sudent and do not want to power on any more.The phone is SH but when i bought it it didn`t had any of this problems

Hello again!I have tried your ideea with putting something betwean the battery and the back cover but it steel freezes do not know what to do with it anymore!please help me solve this problem!!!(

probably the plastic piece will solve ur problems.
http://forum.xda-developers.com/showthread.php?t=477120

I allready tried this and for a moment i thought the problem was solved but after abot 3h the device was power off but after yesterday (cuz sunday i disasambled the device) i didn`t happened anymore but today the device was low battery and i do not know why cuz yesterday morning i took him from the charge..very bizzar isn`t it?:-?

Mine started to have the same problem, I have it for two years and no problems until now. I cared about it very well, so no fall-downs or scratches. I updated everything in SW I could but it doesnt solve the problem. I also replaced the battery, no effect. I think it will be electronic issue. Wish someone could help us...

Hi,
I think I had the same problem:
- the phone froze in standby (sometimes after 30min, sometimes after more than 5 hours).
- if standby is disabled it NEVER froze (but i had to charge battery one a day).
flashing was no solution (tried blue elves, onyx and tess).
i shipped it to htc-repair-center three times, but they could not repair my device (altough they tried and shipped it back to me DEFECTIVE).
Now I have a replacement Elfin which works perfectly.

So nobody has a solution for this?

Has anyone found a solution for this cuz i tried the plastic thing but nothing seems to solve the problem i disasambled the elf and put contacts spray wd40 on it and heated but nothing the phone still goes off and freezes i still use the plastic things over the processor but i think that it does this because the processor is overheated and thats why it freez and turn off and do not whant to turn on maybe someone had tested to put a piece of aluminium in stead of the plastic thing to cool the processor?

I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2 where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.