Related
Hi all, this is my first post on this forum but I've been reading for a while to educate myself.
I've got a Herm200 that I've been trying to troubleshoot but to no avail. I'm fairly certain that it has a hardware problem but I haven't been able to isolate anything.
Here's whats happening:
Occasionally the screen will come out of stand-by all white. This will also happen randomly if i touch the screen to perform a command. While the screen is operating, sometimes the buttons on the face will stop working, however the buttons across both sides will continue working just fine.
When the screen turns all white a soft, hard, or stand-by cycle will not always bring it back to life. The fact that the hard reset wont always fix the problem makes me think it's a hardware issue since the phone will boot-up with the the all-white screen.
This is incredibly frustrating especially since HTC wont accept any warranty claims in the USA on the Tytn.
At first I thought this might be a problem with the ribon connection between the screen and the base but i haven't been able to confirm or discount anything at this point. I have yet to find a way to consistently reproduce or rectify the problem so it's very hard to troubleshoot.
I pretty much have to take a second phone with me everywhere right now just incase i need to make a call. Please help! Has anyone ever encountered such a problem?
Thank you in advance!
SneezyRobot said:
Occasionally the screen will come out of stand-by all white. This will also happen randomly if i touch the screen to perform a command. While the screen is operating, sometimes the buttons on the face will stop working, however the buttons across both sides will continue working just fine.
Click to expand...
Click to collapse
Hi. This sounds very similar to a problem that I experienced with a HERMES100. I bought the phone off someone on Ebay recently - someone had obviously scrambled the radio on it. I re-flashed it, and it sprang to life. However, after a couple of days, I experienced a problem where occasionally the LCD would stop refreshing, all the pixels faded away leaving only a white screen. Under these circumstances, some of the buttons on the phone stopped working. Turning phone on/off sometimes cured the problem, or it would require the occasional hard reset. This would happen once or twice a day and I suspect thats why someone tried to re-flash the phone.
In the end, out of curiosity I took the entire phone apart, put it all back together again and now there are no more problems!! Totally fixed!
My suspicion is that it was one of the ribbon cable push connectors on the mainboard - possibly not seated properly, or a bit of dirt contaminating the connection. Obviously when I took the phone apart I must have re-seated it.
If you are planning to take your phone apart, please exercise considerable care because some of the parts are very small and easily damaged. I would recommend buying a proper kit to take it apart. I bought mine for about £5 off ebay. Particularly useful are the plastic spoon "wedges" used to gently prise open the case after removing the screens. Don't use a screwdriver - you will scratch the case.
Good luck.
wow... that sounds like exactly what's going on here, I actually even tried to disassemble it lastnight but didnt have the right driver set. thank you for the advice!
I'll look for one of those sets but what would you search for if i needed to find it?
Thanks again, I just got a set off of Ebay. Hopefully it'll be here next week
With any luck it'll be a connection issue.
I have had the exact same problem. Because I got the Tytn through work I made our IT department handle the issue and I am currently waiting for a replacement and to find out what happened.
Yep, it looks like the problems the OP is having are very similar to the problems we've been having over in this thread:
http://forum.xda-developers.com/showthread.php?t=291027
I'm beginning to think it's a hardware problem as well but not entirely sure.
People in the above thread mentioned that using the scroll wheel a while then moving back to use the D pad fixed the problem (very briefly in my case.) Once I use the center D pad button again it locks the hardware buttons under the screen until I make my device sleep and resume.
Somtimes rather than making all the front hardware buttons unresponsive the issue is that once I use the Down Dpad button I can't use the up button. Pressing up will make it go down, as will pressing down (at least that's working ).
Regarding the white screen - this sometimes also occurs. I can force it to white screen by putting a little pressure on the silver panel surrounding the top, right and bottom of the screen (I have an imate jasjam). Randomly when there's no pressure on the rim and I wake it out of standby, it has a white screen that can only be fixed by turning the screen off and on again.
Finally, the LED indicator seems screwy. Sometimes it never flashes. Other times it flashes sporadically (uneven intervals - we're talking maybe a minute between one flash then seconds before another). When I charge it sometimes the LED doesn't come on but nevertheless it charges. Sometimes if the LED is on it never turns green to indicate a full charge. Yet other times it comes on orange, turns green, then never switches off!
Is it possible that
a) The hardware button problems.
b) The white screen problem.
c) The LED problem.
are all related to some kind of connection going loose? Why would the hardware button problem be temporarily fixable with use of the scroll wheel if this were the case?
The other thread has fallen silent. I'm hoping that some of the gurus in here can offer some input here, even if they don't know the answer but can formulate an opinion. I know very little about these devices.
Thanks in advance guys!
PS - don't really know if I should start another thread, I've posted here as it seems like very much the same issue.
Anybody any idea? advice?
I had a similar problem with my HERM100. I didn't mess around with it too much, I just had Cingular replace it out of warranty exchange (thank god those original ROMs are on the wiki ). I did notice however that after doing a master reset, the screen would function again although I haven't messed around with it too much. I got so frustrated with removing the battery for 5 minutes and STILL powering on with a white screen that I just threw it in my back seat until the new one arrived.
I don't have these screen issues. I only have hardware button problems. It's so damn frustrating! I already own a replacement.
I just received a call from my girlfriend. I wasn't able to answer the phone with the buttons, only with a screentap. I also wasn't able to close the call with the hardware button. Since the side buttons work, I went to settings -> phone, closed it, and there we go. The hardware buttons worked again.
Why the heck is this? I truly hope for some wizz out there with some advice, since HTC would only tell me to send it back after replacing it with a new TyTN with same issues.
Regards,
DM.
Anyone anyone?
HELP!!!!
barncourt said:
Hi. This sounds very similar to a problem that I experienced with a HERMES100. I bought the phone off someone on Ebay recently - someone had obviously scrambled the radio on it. I re-flashed it, and it sprang to life. However, after a couple of days, I experienced a problem where occasionally the LCD would stop refreshing, all the pixels faded away leaving only a white screen. Under these circumstances, some of the buttons on the phone stopped working. Turning phone on/off sometimes cured the problem, or it would require the occasional hard reset. This would happen once or twice a day and I suspect thats why someone tried to re-flash the phone.
In the end, out of curiosity I took the entire phone apart, put it all back together again and now there are no more problems!! Totally fixed!
My suspicion is that it was one of the ribbon cable push connectors on the mainboard - possibly not seated properly, or a bit of dirt contaminating the connection. Obviously when I took the phone apart I must have re-seated it.
If you are planning to take your phone apart, please exercise considerable care because some of the parts are very small and easily damaged. I would recommend buying a proper kit to take it apart. I bought mine for about £5 off ebay. Particularly useful are the plastic spoon "wedges" used to gently prise open the case after removing the screens. Don't use a screwdriver - you will scratch the case.
Good luck.
Click to expand...
Click to collapse
This is my first post as I've so far managed to cure all my issues from just reading the forum. However, I am now having a similar problem with the white screen.
I have a cingular 8525. It fell and the following day the call and end buttons remained lit and wouldn't turn off and they also wouldn't work.
I soft reset, nothing, I then removed the battery and when I turned it back on, there was a white screen and the buttons below still don't work.
I have read the other posts on this issue, but I need help on exactly what kit to buy to reconnect the screen cable and instructions on how to do it as I've never taken apart a phone before, although I have dabbled with other electronic devices.
Your help would be much appreciated, as I am in Jamaica and there are no technicians here who I trust to help.
Thanks in advance.
Below are links to 2 kits I'm thinking of getting. Is either one better than the other?
http://www.pdasmart.com/pdaphonehtcmini.htm?gclid=CJrHntO-hosCFQx1VAodaQf6KQ
http://cgi.ebay.com/SCREWDRIVERS-TO...01677255QQcategoryZ108648QQrdZ1QQcmdZViewItem
CINGULAR IN JA said:
This is my first post as I've so far managed to cure all my issues from just reading the forum. However, I am now having a similar problem with the white screen.
I have a cingular 8525. It fell and the following day the call and end buttons remained lit and wouldn't turn off and they also wouldn't work.
I soft reset, nothing, I then removed the battery and when I turned it back on, there was a white screen and the buttons below still don't work.
I have read the other posts on this issue, but I need help on exactly what kit to buy to reconnect the screen cable and instructions on how to do it as I've never taken apart a phone before, although I have dabbled with other electronic devices.
Your help would be much appreciated, as I am in Jamaica and there are no technicians here who I trust to help.
Thanks in advance.
Below are links to 2 kits I'm thinking of getting. Is either one better than the other?
http://www.pdasmart.com/pdaphonehtcmini.htm?gclid=CJrHntO-hosCFQx1VAodaQf6KQ
http://cgi.ebay.com/SCREWDRIVERS-TO...01677255QQcategoryZ108648QQrdZ1QQcmdZViewItem
Click to expand...
Click to collapse
Both kits look ok. PDA one tells you a little more but the basics appear to be in both.
I'm curious though you soft reset and took the battery out, but have you done a HARD reset? I would always try this first before dismantling.
Mike
In my case, they also are always lit up when the screen is also active.
And no matter what ROM version, they occasionally stop responding. Side buttons keep working.
mikechannon said:
Both kits look ok. PDA one tells you a little more but the basics appear to be in both.
I'm curious though you soft reset and took the battery out, but have you done a HARD reset? I would always try this first before dismantling.
Mike
Click to expand...
Click to collapse
Thanks for the response.
I couldn't do a hard reset because the buttons weren't working.
I have made some progress with the phone now. Found a tech guy who looked at it for me. The white screen is gone, but the buttons still stop working from time to time.
All the connections seem ok.
Is there anything else that could cause the buttons to malfunction?
CINGULAR IN JA said:
Thanks for the response.
I couldn't do a hard reset because the buttons weren't working.
I have made some progress with the phone now. Found a tech guy who looked at it for me. The white screen is gone, but the buttons still stop working from time to time.
All the connections seem ok.
Is there anything else that could cause the buttons to malfunction?
Click to expand...
Click to collapse
Nothing obvious.
Have you got applications installed that you have loaded - could be one thats playing up.
Have you now been able to do a hard reset?
If taking device apart and reassembling improved things it does suggest hardware though and might be worth double checking all those multi-connector blocks for good connections - i.e. take them out and in a few times to ensure any oxidation on contacts is removed.
Mike
mikechannon said:
Nothing obvious.
Have you got applications installed that you have loaded - could be one thats playing up.
Have you now been able to do a hard reset?
If taking device apart and reassembling improved things it does suggest hardware though and might be worth double checking all those multi-connector blocks for good connections - i.e. take them out and in a few times to ensure any oxidation on contacts is removed.
Mike
Click to expand...
Click to collapse
Thanks Mike.
I will give that a shot.
I haven't installed any new applications recently, so I don't think it is a software issue.
Thanks again.
CINGULAR IN JA said:
Thanks Mike.
I will give that a shot.
I haven't installed any new applications recently, so I don't think it is a software issue.
Thanks again.
Click to expand...
Click to collapse
If it wouldn't be a software issue, why is it, in my case, instantly resolved when going to settings -> phone with the side buttons?
i had this problem i took it to a guy who fixed the problem he said it was a very small tear in the flex cable which causes this white screen every now ant then and the buton problem , sorry to say its the cable problem and u need a very capable person to fix it or replace it with a new one . its very common problem baised on the guy who fixed it .
dmxl said:
I don't have these screen issues. I only have hardware button problems. It's so damn frustrating! I already own a replacement.
I just received a call from my girlfriend. I wasn't able to answer the phone with the buttons, only with a screentap. I also wasn't able to close the call with the hardware button. Since the side buttons work, I went to settings -> phone, closed it, and there we go. The hardware buttons worked again.
Why the heck is this? I truly hope for some wizz out there with some advice, since HTC would only tell me to send it back after replacing it with a new TyTN with same issues.
Regards,
DM.
Click to expand...
Click to collapse
Exactly what is happening to me, no white screen issues, just screen taps and answering calls, I also have another problem where the PDA will not allow me to open anything, be it the start menu or contacts, it will open and quickly close again. I have had mine swapped through Telstra in Sydney, it worked fine for a while and then the same crap again. These problems started before I even touched the OS, so it must be a build problem. Maybe we should write a joint letter to HTC letting them know that there is a serious problem with their machine.
I have had the same problem, got my Tytn through work so we sent it back to the company that supplied it to us. Got it back yesterday and they had replaced the "switchboard". Not sure what it is but there was the problem. Had white screen and buttons not working.
Hi all,
I need help,suggestions,anything with an issue I've had for a while. Since the time I started loading WM6 the screen has been randomly fading to white. I have LSVW latest rom 22/4 SE and 1.40.10 radio and 1.40oli although it doesn't matter what rom you load. I tried going back to WM5 and its better but now still fades to white as well.
on advise from oli and legolas I purchased a new battery but still have the same issue.
I have dropped my phone once which resulted in a crack to the right of the DEL/CR keys so could it be a HW issue and if you think so is it one I could open up the phone and fix?
Any and all help appreciated
IN FACT IF SOMEONE CAN RESOLVE THE ISSUE I WILL DONATE SOME CASH TO THEM!
test
Im updating to
LVSW 4-23 Full, Radio 1.40.30.00, SPL 2.10.Oli, IPL 1.04
seeing if any difference comes out.
This is not the first time this issue has been reported:
http://forum.xda-developers.com/archive/index.php/t-301003.html
The conclusion is that it's hardware related. It may be as simple as one of the internal ribbon connectors having a less than firm connection. It may be brought on my anything from physical movement or pressure to internal pressure if the device gats warm. However, it is possible that there is a failing component. IMHO, a case of take it for replacement/repair or first check connectors if your brave and not worried about a warranty.
Mike
mikechannon said:
This is not the first time this issue has been reported:
http://forum.xda-developers.com/archive/index.php/t-301003.html
The conclusion is that it's hardware related. It may be as simple as one of the internal ribbon connectors having a less than firm connection. It may be brought on my anything from physical movement or pressure to internal pressure if the device gats warm. However, it is possible that there is a failing component. IMHO, a case of take it for replacement/repair or first check connectors if your brave and not worried about a warranty.
Mike
Click to expand...
Click to collapse
HHmmm interesting thread .. the only issue i have out of that is the fade to white one.
Maybe Hardware .. i got the phone off ebay and now it has a crack in it .. so i dare say it isnt under warranty any more. (even though its a max of 6 months old).
It may also be software. I experienced the WSOD on my JASJAM when playing with the GPS-related DLL's. Once this problem appeared when switching on the camera. The screen would turn white and soft reset would not fix this, only power off/on would sort it out. Seems that the drivers do not reset (some of) the hardware to a known state on boot.
Had EXACTLY the same problem. Hoped it would be a software problem. Hard-reset a few times to no avail. Upgraded to a couple of the WM6 ROMs. No change. I did notice that when it was cool it tended not to happen, but after being on the phone a couple minutes or using the PDA for a while, it would do it AGAIN.
One weird thing I noticed was that if I did a Soft-reset and held down the Left Soft-key, I could "force" it to fade to white on start-up! VERY WEIRD.
I finally bit the bullet, and sent it back to Telstra to get it sorted. Didn't want to void warranty myself.
It has been just over 2 weeks since I sent it off, and They have sent this reply...
-------
-------
Hi
This phone is currently waiting on a part which was ordered yesterday. Some parts have already been issued but needs further repair.
Regards
Nadine
--------------------------------------------------------------------------------
From: LJ Boyd [mailto:[email protected]]
Sent: Friday, 20 April 2007 2:18 PM
To: ! TMS Customer Service
Subject: RE: Imate JASJAM Problem
Hello, I am emailing about an I-Mate JASJAM phone I sent for repairs early last week (tel # xxx ).
Can you please update me as to status of this repair, as the Telstra shop did not provide me with a second phone while I await return/repair/replacement of the phone.
Thanks,
-------
-------
So, I guess it IS a hardware problem. But then again, that kind of reply, sounds a bit "dodgy" as it doesn't seem to "technical" does it?
Hope this helps.
jyetara said:
So, I guess it IS a hardware problem. But then again, that kind of reply, sounds a bit "dodgy" as it doesn't seem to "technical" does it?
Hope this helps.
Click to expand...
Click to collapse
Their reply was not very technical - does not surprise me however. The people who repair these devices are usually faced with some component/connection/screen or a m/board that needs replaced. They often fail to take account of something as basic as the case pressing on the screen or other components - particularly when device is warm. So they replace the component they think is faulty and then discover the problem is still there. With this issue in particular I think that there are no faulty components just the case is a fraction of a millimetre too tight for the internal components and hence swapping out parts can have no effect. With this fault I advise people to go for a replacement not a repair if possible.
NB: This issue should not be confused with white screen that may appear after installing particular software or when an application crashes, or when the flashing of a new ROM goes wrong! The hardware issue arises most commonly when the device gets warm or put another way goes white after maybe 10 minutes of use and will continue to go white even after hard reset.
Mike
I have this same problem! =(
My phone screen recently (4-5 days ago) started to go white. I never saw this happen with my own eyes but when i picked up my phone and its sleeping i push the power button to get to an all white screen. I can hear noises when i touch the screen but no image other than white. I can solve this by removing the battery and putting it back in, then my scren works fine....its not verry often just like 1-3 times a day.
I want to try a hard reset but have a question first: My phone is unlocked by the ebay guy i got it from, will a hard reset lock my phone back to Cingular?
Next i want to try upgrading my ROM and Radio and anything else...im looking in the wiki for instructions on how to do this. Any help? What else shouls i upgrade?
Ive only had my Hermes for around 2 months so im new to much of this.
THanks!
I recently purchased a Used Imate Jasjam (Ex Telstra Australia) with this issue.
I pulled the unit apart, and reseated and pressed the Power and LCD Display Data Cables... attempting to ensure they were firmly fastened.
I then upgraded to LVSW's Latest WM6 Release.
I have had the Phone go to White once in that timeframe since. I brought it back by pressing the power button of, then one again.
I don't feel that it's really a "100%" Faulty Part... Because it works fine othertimes. It almost seems as if connections or a Data Cable has an Issue.
I'm intending tonight and using the Phone over the weekend to see if the issue continues to occur.
BAD NEWS!!
Well, got my phone back after a bit over 3 weeks I think? I kept ringing the repair center and emailing. Finally they said it was ready, and was sent back to the shop I bought it from. Rang the shop "no it's not here yet, we will ring you"... now the repair centre to the shop is a 20 min drive... on the 3rd, I rang again at 1pm and "no it's not here yet, we will ring you when it arrives." At this point I was really getting p*ed off. So I went to the shop, and demanded, and guess what was AT the Shop?!?!?!
Anyway, after 1 friggin day, I have lost the Red & Green phone buttons! As of tonight the whole bottom section no longer work, and the screen has gone white again.
The repair report listed 3 things replaced...one was a "bezel" another was a "poly" something. I will get the report a list the replaced bits if anyone likes, but their descriptions are kind of strange if ya ask me.
Anyway, I have to send the phone back for repairs again, which could take another 3 weeks +, which I think is completely PATHETIC OF TELSTRA, especially for the fact they dont give the same phone or even similar to "loan" while I wait for my defective $1300 phone to get "repaired"... (more like 'fiddled with' & "yeah, she'll be right mate"...
GRRRRR!!!!
My girlfriends phone was having the same problem. Try popping out your SD card and putting the phone into/out of sleep and see if that brings back a visible screen. Thats how we determined her situation was a hardware problem and not a problem with the rom.
jyetara said:
Well, got my phone back after a bit over 3 weeks I think? I kept ringing the repair center and emailing. Finally they said it was ready, and was sent back to the shop I bought it from. Rang the shop "no it's not here yet, we will ring you"... now the repair centre to the shop is a 20 min drive... on the 3rd, I rang again at 1pm and "no it's not here yet, we will ring you when it arrives." At this point I was really getting p*ed off. So I went to the shop, and demanded, and guess what was AT the Shop?!?!?!
Anyway, after 1 friggin day, I have lost the Red & Green phone buttons! As of tonight the whole bottom section no longer work, and the screen has gone white again.
The repair report listed 3 things replaced...one was a "bezel" another was a "poly" something. I will get the report a list the replaced bits if anyone likes, but their descriptions are kind of strange if ya ask me.
Anyway, I have to send the phone back for repairs again, which could take another 3 weeks +, which I think is completely PATHETIC OF TELSTRA, especially for the fact they dont give the same phone or even similar to "loan" while I wait for my defective $1300 phone to get "repaired"... (more like 'fiddled with' & "yeah, she'll be right mate"...
GRRRRR!!!!
Click to expand...
Click to collapse
Yes, sadly this is kind of predictable as I said in an earlier post in this thread:
http://forum.xda-developers.com/showpost.php?p=1233420&postcount=7
This is why, as I said, get a replacement not a repair if possible. My view is that the individual components are fine but connectors come loose or the heat generated causes pressure to be put on the screen etc So it's a problem with some cases and how the innards in some cases get squeezed. So off course changing the top poly board, connectors, bezel gasket, may by pot luck make a difference but is just as likely to make no difference at all.
Mike
Status Report:
After having my phone playing Video's Through the Night (My Way of a "Stress Test" to Generate Heat) I woke up the find the screen to be "almost completely" White.
Usually its gone completely, however in this instance I was able to see the icons through the whitewash.
I put the phone into sleep and back out and the Display is fine again.
Being that these phones are much easier to pull apart and put back together than my old JasJar I might to do some further experimentation.
I think the issue will have something to do with either one of the following
- Heat
- Pressure on the LCD from Parts Around it
- Faulty Ribbon or Power Leads to the LCD
My suggestions
- In the Case of Heat... I'll run the Same Test, with the Phone Directly in front of a small airconditioning unit I have.
- In the Case of Pressure, I'm going to look and see if I can place some extra Insulation Tape or Similar on the Phone to relieve this
- I wish I could find somewhere to buy the Replacement Ribbon Cables but I don't know where I can get them in Australia... any ideas?
VolarisPtyLtd said:
Status Report:
After having my phone playing Video's Through the Night (My Way of a "Stress Test" to Generate Heat) I woke up the find the screen to be "almost completely" White.
Usually its gone completely, however in this instance I was able to see the icons through the whitewash.
I put the phone into sleep and back out and the Display is fine again.
Being that these phones are much easier to pull apart and put back together than my old JasJar I might to do some further experimentation.
I think the issue will have something to do with either one of the following
- Heat
- Pressure on the LCD from Parts Around it
- Faulty Ribbon or Power Leads to the LCD
My suggestions
- In the Case of Heat... I'll run the Same Test, with the Phone Directly in front of a small airconditioning unit I have.
- In the Case of Pressure, I'm going to look and see if I can place some extra Insulation Tape or Similar on the Phone to relieve this
- I wish I could find somewhere to buy the Replacement Ribbon Cables but I don't know where I can get them in Australia... any ideas?
Click to expand...
Click to collapse
We wait to see. Mind you one guy on these boards found he could get half an hour from his device if he put it in the freezer for a while - so I'm not sure that air-con will be strong enough!!!
Mike
Well Results.....
After pulling apart the unit and reconnected, I think I found my cause to simply be excess pressure.
I've removed the "Black Plastic" Micro SD Card from its Blanking Plate.
Since I've done this... not one White Screen Whatsoever.
I don't use an SD Card, so the issue is resolved for me, however it is very interesting.
Could be Pressure or Heat (Small Hole Might Increase Airflow/Allow for Greater Dissapation or something)
Hi folks,
i've also small experience with this "white screen" issue and just wanted to inform you about it.
I got the device from my former boss who did already complain about this "white screen" issue on his O² XDA trion with original ROM. (honestly i did not really believe him due to my experience with couple of other devices so after i got the device i was just wondering - ok back to the facts).
I installed on Friday the Windows Mobile VI Pro - BLACK 2.5 Release and until today it was running (as far as i remember expect one time) nearly perfect w/o white screens. About 45min ago, i flashed the device with BLACK 3.0 Release and got until now about 5-10 times a white screen.
I assume this is not a hardware ONLY issue but indeed very strange.
I'll go back to 2.5 and will look forward if i get again the white screen or it'll be ok.
Cheers so far
FaCeOff said:
Hi folks,
i've also small experience with this "white screen" issue and just wanted to inform you about it.
I got the device from my former boss who did already complain about this "white screen" issue on his O² XDA trion with original ROM. (honestly i did not really believe him due to my experience with couple of other devices so after i got the device i was just wondering - ok back to the facts).
I installed on Friday the Windows Mobile VI Pro - BLACK 2.5 Release and until today it was running (as far as i remember expect one time) nearly perfect w/o white screens. About 45min ago, i flashed the device with BLACK 3.0 Release and got until now about 5-10 times a white screen.
I assume this is not a hardware ONLY issue but indeed very strange.
I'll go back to 2.5 and will look forward if i get again the white screen or it'll be ok.
Cheers so far
Click to expand...
Click to collapse
You are right to ask the question "is it hardware or software".
1
We know a white screens can arise if folk duff up flashing a new ROM.
2
We know there is a hardware caused white screen that comes and goes often when device gets warm.
3
But there maybe white screens caused by some kinds of crashing software or a buggy ROM etc
Crucially in terms of finding a cure will be distiguishing between these.
2 for most people is easy - take it back and get a replacement.
1 is a matter for the ROM upgrading and fixing boards
3 is a case of trying different ROMs testing 3 party software by selective installation until the problem starts or stops.
In your case I am worried that this is a number 2 device as it did sometimes get the problem before you flashed the ROM and now it's worse. It may only be worse because this particular ROM is generating more heat and consequently more white screens. (see explanations elsewhere).
I suppose if it's an occasional problem you might live with it but otherwise it's replacement at best and repair as a rather dodgy alternative.
Mike
Hey Mike,
well, before flashing the device with a custom ROM, in my opinion it was really difficult to use it.
By flashing it with V 2.5, it was very good usable and with V 3.0 it returned to become more unusable. Nevertheless, i upgraded 10min ago with HARD-SPL-V7 and it's running fine now (i've been wating with downgrading to V 2.5. If it returns to become unstable, i will downgrade to V 2.5 again.
I'll keep you informed.
yes for this particular "white screen" issue it will be useful to hear how things go - thanks
Mike
White screen - in my case definitely a hardware issue
Hi folks,
i was testing and playing around with my Hermes and today i found the problem (very funny because now i can't reproduce it anymore but just read ahead).
Today i was playing around and after pressing by accident on the case of the Hermes, the screen appeared disappeared and changed into white.
Please download the video i recorded from the attached link - you'll see that it was able to reproduce it by tapping on the case:
http://asuka.descipe.de/dphome/test/HTC_Hermes_White_Screen_issue.mp4
Please use VLC or MPC (additional codecs required) to watch the movie.
Honestly i'm not sure if this can be reproduced by anyone but this makes the whole situation much more clear.
Any feedback is welcome.
Cheers
Hi Can anyone help
I have an xda exec & love it very much but last week I started getting error messages saying invalid sim installed. sometimes a soft reset will cure it, sometimes going into & back out of flight mode & sometimes the only thing to do is remove & re-install the sim.
YES I have tried the sim in another device which worked perfectly & yes I have tried another sim in the device which had the same problems.
I tried for a replacement from O2 but it was out of stock & discontinued so they sent me a trion instead. nice but screen res is a bit low for using remote desktop sensibly.
I have tried flashing the O2 rom as well as some wm6 roms but to no avail.
Finally I swapped the screen onto a spare I had with a crushed screen but that device had a lot of screen flicker & a grainy effect to the screen.
Please help if anyone knows how to cure this problem.
Bad news: from reading your post, I think this might be a hardware problem. Have you dropped your device recently? If yes, that might have damaged the motherboard's connections to the SIM-slot, or the slot itself. If not, then it might be due to aging. However, in this case, a simple soft-resetting should not cure the problem.
You could try a hard-reset as well, your device might have caught a permanent bug.
However, you might want to wait for someone more knowledgeable than me in this topic.
Good luck
Thanks for your reply
The phone has been dropped a few times, but no visible damage to sim module. Think it is down to hardware, & is probably ageing.
It doesn't have to be a visible crack or such in the module, it's enough if the springs and stuff loosened up a little bit, and there, you have lost connection to the SIM, since the whole thing requires the card's contacts to be pressed up against the contacts in the module. even if there's a tiny bit of gap there, the SIM will appear to have disappeared.
The problem is, the warranty will not cover such, because this classifies as physical damage, and as such, it is not subject to warranty.
http://www.youtube.com/watch?v=uQ7csMbeQDA
The device screen doesn't react on pressings after running for some time, mostly running some more demanding application, in my case as seen in the video clip, a 3d game. The center-left part of the screen just won't answer to my touches, to get it more clear I've made a clip.
P.S.
The phone was bought in Romania (Eastern Europe), had been in service one time, seems all they've done is to resoft the phone.
Are you having a leather case or something that wraps over the side and front of the Leo? I can't see clearly but it seems so.
alex fung said:
Are you having a leather case or something that wraps over the side and front of the Leo? I can't see clearly but it seems so.
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nope, I don't -the stock leather pouch is between the table and device
Have you tried hard resetting the phone? backup all your data and hard reset.
anaadoul said:
Have you tried hard resetting the phone? backup all your data and hard reset.
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Click to collapse
I did that (even in my video if you watch it); Updated to the latest firmware available on htc, same stuff.
P.S.
this issue appears mostly when I press the reject (power) button, so it's smth. with lower right corner...
I don't see why there's a discussion or even a post about this. The phone is obviously faulty. You say yourself that it's not a software issue so you need to take it up with your supplier. If they've already had it once and sent it back in the same state then you need to tell them that, not us!
They got to replace it. It's unusable in that state and no amount of software or tweaking will make the screen suddenly work for you.
i think the easies way is to send it for repair,
if i were you, i would do my best to identify the problem cause and be able to reproduce it whenever i want so i can go there to HTC and prove it.
johncmolyneux said:
They got to replace it. It's unusable in that state and no amount of software or tweaking will make the screen suddenly work for you.
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Thank you for your reply, too bad the servicemen don't share this opinion, and the thing is more complicated due to the fact that I live in other country and have to ask some ppl to get the device delivered, and due to the random nature of the problem, it is really complicated;
the meaning of this thread was to identify, maybe someone has met such things, and knows what exactly causes the fault, so I don't receive the device the second time with "resoft" written on the service ticket...
anaadoul said:
i think the easies way is to send it for repair,
if i were you, i would do my best to identify the problem cause and be able to reproduce it whenever i want so i can go there to HTC and prove it.
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Click to collapse
that's exactly what I'm trying here - to identify the problem and get some proof, I can't go there by myself, we don't have an official HTC service - the nearest one is in Romania
Today I noticed that my HD2 vibrates strangely, it sounds like a shaving machine when vibrating
I performed many soft resets, hard reset, then I flashed an offcial ROM, SPL, etc. but nothing works. I guess the problem is related with the vibration hardware.
I will be sending my phone to HTC service tomorrow, and let you know about the results.
Anybody faced the problem? Or any suggestion before sending the device to service?
Thanks...
vizier said:
Today I noticed that my HD2 vibrates strangely, it sounds like a shaving machine when vibrating
I performed many soft resets, hard reset, then I flashed an offcial ROM, SPL, etc. but nothing works. I guess the problem is related with the vibration hardware.
I will be sending my phone to HTC service tomorrow, and let you know about the results.
Anybody faced the problem? Or any suggestion before sending the device to service?
Thanks...
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Click to collapse
I remember (2months ago) that my vibrate works strangely, i hard reset and it works again perfectly!
There was some issue posted a few times where the camera flash was pressed in, and was interfering with the vibration somehow.
avivsworld said:
There was some issue posted a few times where the camera flash was pressed in, and was interfering with the vibration somehow.
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I think I have the same problem, my camera flash seems to be pressed in (one side of it).
Is there an easy solution or should I hand it to the service?
Thanks...
avivsworld said:
There was some issue posted a few times where the camera flash was pressed in, and was interfering with the vibration somehow.
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Click to collapse
I am trying to find the older posts you mention, but no luck so far. Can you post the links to those post, I might be searching with the wrong keywords or something like that...
Thanks...
Vibration seems to be a big problem. I had the same issue. only solution: warranty repair. my phone was replaced by 02.
vizier said:
I am trying to find the older posts you mention, but no luck so far. Can you post the links to those post, I might be searching with the wrong keywords or something like that...
Thanks...
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Click to collapse
Can't seem to find them... anyway, the flash housing is nearly directly over the vibration motor thing, and if the plastic flash cover gets loose it could very well push the flash housing down (it's not very secure, pretty soft metal actually) and block the motor.
Just check if the plastic flash cover is pushed in from the rest of the body.
E: If it is, then get it repaired by warranty, as it's not worth opening it up to fix yourself and voiding your warranty.
avivsworld said:
Can't seem to find them... anyway, the flash housing is nearly directly over the vibration motor thing, and if the plastic flash cover gets loose it could very well push the flash housing down (it's not very secure, pretty soft metal actually) and block the motor.
Just check if the plastic flash cover is pushed in from the rest of the body.
E: If it is, then get it repaired by warranty, as it's not worth opening it up to fix yourself and voiding your warranty.
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Click to collapse
This is exactly what happened to my phone. The lower part of the plastic flash cover looks pushed in (I checked with another working HD2).
And yes, I handed the phone to the service today. I hope they do not break other things when trying to fix this issue
Thanks...
Vibration lost
avivsworld said:
Can't seem to find them... anyway, the flash housing is nearly directly over the vibration motor thing, and if the plastic flash cover gets loose it could very well push the flash housing down (it's not very secure, pretty soft metal actually) and block the motor.
Just check if the plastic flash cover is pushed in from the rest of the body.
E: If it is, then get it repaired by warranty, as it's not worth opening it up to fix yourself and voiding your warranty.
Click to expand...
Click to collapse
Hi,
My Leo stopped vibrating. I saw your posts and checked the camera flash. It was indeed pushed in. My warranty was not valid, so I tried to fix it myself. It was actually very easy. I followed a video showing how to disassemble the Leo . As soon as the housing is removed, we have access to the flash plastic cover. I've just snapped it in very carefully et voilá: the phone is back to its own self!
Many thanks for the tip. I would never have guessed it was related to the flash cover!!
Maria
doloresbf said:
Hi,
My Leo stopped vibrating. I saw your posts and checked the camera flash. It was indeed pushed in. My warranty was not valid, so I tried to fix it myself. It was actually very easy. I followed a video showing how to disassemble the Leo . As soon as the housing is removed, we have access to the flash plastic cover. I've just snapped it in very carefully et voilá: the phone is back to its own self!
Many thanks for the tip. I would never have guessed it was related to the flash cover!!
Maria
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Click to collapse
I am glad you fixed your problem easily.
My phone is still not back from the service
I have my phone back...
Finally, I have my phone back. The service report tells me that they have changed a part responsible for vibration. I checked the vibration functionality and actually it is working fine now. One surprise however is that the flash cover still appears to be pushed in.
Same problem
My TMobileUS HD2 is having the exact same problem - no vibration at all, even after hard reset. I also see the camera light's assembly is no longer correctly positioned in the body as it should be. It seems that the lower end is pulling into the body of the phone.
I treat my phone very gently, so I'm sure this didn't happen from rough treatment. Given that it's happening on a number of contiinents, this looks like a design defect.
TMobile demanded that I send it in for warranty service.
No Vibration Either
I have a TMOUS HD2, and I may have been the cause of this happening after reading this. I have no clue what you're talking about, but I have dropped the phone a few times and though the problem didn't happen right after a drop, it was just odd how it started. I had it set to vibrate when I pressed any keys, and then I was texting and it stopped. So... the only thing that I've seen that is a case that I only seem to have, my phone vibrates AT WILL, but when it does, it's very raspy and sounds very 'sick' and loud. So, I am not about to open my phone. I'm tech savvy enough, but in no way have I ever tinkered with hardware. I got my HD2 back in May, so I'm hoping that I have a warenty through HTC at least. I haven't contacted anyone about this, so is it my best bet to just send it to HTC or contact T-Mobile? And I have insurance, but I purchased my phone from Walmart. lol. Help?
I just came across this thread....
my vibrate function has been broken for several months and I've been delaying sending in for repair because I'm afraid of how long it will take (plus, it is the Australian version so I dont know if HTC North American will actually repair it under the current warranty)
I noticed that the bottom part of my flash does in fact seem to be pushed in. I'm considering doing what Maria did (opening it herself and popping the flash back into place). Does anyone have a sense of how long the repair takes from HTC?
Thanks
VIBRATION and FLASH PROBLEM
i'm having the same problem... lower part of the flash is pushed in. and vibration sometimes functioning sometimes not... but worst my FLASH NOT WORKING AT ALL...
Now having the same problem. This is a design flaw if I've ever seen one.
Same problem here, vibration was not working, but I just fix it!
I bought this T-Mobile HTC HD2 off eBay, and turns out that the vibration was not working!!
Once I found out this thread and the information about how the flash cover was blocking the vibration motor from functioning, I was able to confirm this was exactly what was happening!
So, I decided to open up the phone. I did not had to extract the entire screen piece out, I just had to unscrew the four screws and use a "shower suction thingy" on the screen to help pull it out but just the top part (in other words, half way out), because I only needed access to where the flash cover was, and then I was able to use a thin screw driver to PUSH back the flash cover to it right position. Then, after putting everything back to its place, the vibrator motor started to work!!!
Maybe I will put some "super glue" on the flash plastic cover to secure from being accidentally being push in in the future. Anyways, thank you everyone here on the forum for sharing your ideas!
As a late follow-up to mine... I called HTC and got an RMA number. Put off mailing it in for 3 weeks while I backed it up and arranged a temporary phone.
Mailed it on a Friday. Had it back with a replaced back on Monday.
I was EXTREMELY happy with the customer service on this one!
Missed 3 calls today... realize phone is not vibrating. Check different things that should make phone vibrate... nothing...
Flash lens is not pushed in this time... I'm about a month out of warranty now. Wonder how this is going to go over
I had this exact problem occur a few days ago, and I opened it up and simply snapped the light cover back into place carefully. But my phone still wasn't vibrating, so I opened it up again and I saw that the black rubber around the vibrate motor was causing the part that creates the vibration to get stuck. I simply just snipped a bit away so that the it was free and ta da! However the vibration is still weak compared to before so I don't know how to fix that? hope this helps you, and if someone knows why the vibration might be weaker than before the problem started any help would be great. thanks