Database Users

I have to soft reset at least twice a day!

I don't know why I'm having this problem but at least twice a day I have to soft reset my phone because of a program not closing or opening "hanging" the phone in state where nothing works. I also have to soft reset because of bluetooth problems. Sometimes the phone will tell me that it doesn't have bluetooth hardware or I won't be able to open the bluetooth window to turn it on or off or discoverable. Then I must reset to get it to work. What a pain! These problems are driving me nuts and I don't know what to do about it. I am considering abandoning this phone because of it's unreliability but it has so many features that it's hard to let it go. Please help me!

First of all - don't abandon the phone; this is NOT normal behavior for this PDA/phone and there should be a solution to your problems. I have had this phone (i-mate) for months, and it has always been stable and trustworthy.
Next, it would be helpful for you to post your current ROM information - (Start -> Settings -> System -> Device Information)
Next, list the programs you have installed.
Have you tried Hard Resetting the device (after backing it up) and using it for a while without installing ANY additional software? This will tell you if the base hardware/software is performing correctly. If that works, try installing any additional software ONE AT A TIME and using the device for a while after each one to make sure that one works. Then, if that one is OK, install the next one. This should pinpoint any software that causes the problems.
Let us know the results of your tests.

1. When did you last HardReset? - Sometimes a few hours of work make your life really better! :lol:
2. What's the ROM version? - Possibly you should upgrade.
3. Did you notice that you are using WindowsMobile2003 - usage of internet connection with WindowsXP without a couple of restarts never happened to me, so I don't expect Windows Mobile work with more stability! :wink: Kidding!
Conclusion: don't give up the phone - you just have to make clear what goes wrong! Good luck!

Nope, not normal usage. I've been using my i-mate for 2 weeks without a hard reset now, but just today it hard resetted on me (due to wisbar advance 2.) I'm not sure how wisbar does it, but it always gives me problems w/ it installed.

my observations
I'm a new user of the XDA I, and I find that I haven't had any unexpected hard resets yet (fingers crossed) but that I do need to soft reset at least once per day, usually to get the machine to (re)connect thru ActiveSync...

I only get the dreaded, continious soft reset problem when I install loads of crappy software.
Have you installed any share/freeware latetely.
If so only a hard reset will fix it.

SoftResets are tolerated, HardReset - once upon 2-3 months. If more often or auto - change the ROM. Auto HardReset happened to me twice - always after flashing.

Soft Resets : What is lost on settings ?

Soft Resets : What is lost on settings ?
Does one loose any settings when a soft reset is done ?
Battery or light off, registry, third party software settings ???

u would not lose any settings unless u soft reset just after changing something or receiving a text message of which the later would disappear when u soft reset.

To say it in clear words : Nothing get lost when you soft reset. But you should wait a bit when you change data (windows needs a moment to write it from ram into rom).
Data gets only lost if you do a hard reset

@lutzs, if your Universal freezes or crashes and you do a soft reset you may lose data - I have n the past when my Exec froze after email downloads over UMTS

uh i'm sorry i couldn't see this aspect, 'cause i have no Universal and i'm not downloading mail, and my Wizard haven't freeze or crashed yet :lol:

Solution for backlight 10secs timeout issue

Hi,
Had this problem on my Hermes where the backlight timeout is always reset to 10secs no matter what i set it to once i perform a soft-reset (by poking the reset hole at the bottom). I've tried editing the registry entry directly, flash back to the manufacturer's default ROM etc but with mixed results.
What eventually worked for me is this:
Change your backlight settings but soft-reset using software instead of poking the reset hole. I used Tweaks2k2 to perform the soft-reset but any other tool should work.
In case you are wondering what is my registry type -- i'm already using a File-based registry rather than Hive. (see http://forum.xda-developers.com/showthread.php?p=767833 for more info).
Anyone has any alternative solutions that works?
cheers!
Patrick

Hi Patrick... bizarre -- my device exhibits the same annoying reset to 10-seconds, but only when using software reset, not hardware. What software are you using to soft reset? I've used both PHM Reset.exe and Wisbar Lite v1.1.0.7...
If I use the stylus to soft-reset, then the 'on battery' backlight timeout remains at 1-minute (where I like it).

I wondered what in the hell was causing this. A few searches couldn't find it.
I thought it was high cpu usage or something..

aquanaut88 said:
Hi Patrick... bizarre -- my device exhibits the same annoying reset to 10-seconds, but only when using software reset, not hardware. What software are you using to soft reset? I've used both PHM Reset.exe and Wisbar Lite v1.1.0.7...
If I use the stylus to soft-reset, then the 'on battery' backlight timeout remains at 1-minute (where I like it).
Click to expand...
Click to collapse
Hi aquaut88,
Hmm, that's interesting. I have the opposite effect when i use soft reset via hardware. I'm using Tweaks2k2 for my soft-reset now. Did you check ur registry type setting (hive vs file) to see if that makes a diff?

It was set at (1). I changed it to (0) and still same behaviour, so switched it back to (1). It seems to have to do with something installed (Maybe Resco Explorer?) Cheers

aquanaut88 said:
It was set at (1). I changed it to (0) and still same behaviour, so switched it back to (1). It seems to have to do with something installed (Maybe Resco Explorer?) Cheers
Click to expand...
Click to collapse
Hmm.. I have Resco Explorer installed too. Doesn't seem to be the culprit here.

I had the same problem until I removed Voicecommand 1.6.
When I loaded Voicecommend 1.6 to my 8525 it did something that re-locked my Ext Rom and was causing serval other problems like the backlight changing back to 10 sec. I am not sure if it was all the hacks I had to make to make VC 1.6 work or a semi-failed install.
But I finally hard reset my phone and reloaded everything but used Voicecommand 1.5 and have not had the problem since.

i also have this problem. but i am not sure what causes it.

it is a strange problem, after a hard reset my backlight settings remain as what I selected it to be. be after i install some apps, then the problem arises. I am not sure of which app(s) cause the problem. to find out i have to install each app after a HR and test to islate the culprit.

8525 - 10sec backlight problem also.
Having the SAME EXACT problem guys! My 8525 is also constantly switching back to a 10sec timeout on the backlight display. I do have Resco Explorer too, but I doubt its the problem. I've been reseting w/ the bottom-hole, but will try doing it via software.
Does anyone else have any real fixes though? This is making me CRAZY!!!

This seems related to restoring from a backup. It has happened to me twice after restoring from SPB Backup on my Universal.
The first time I hard-reset and reinstalled everything. The problem went away.
This weekend I had to restore from backup after a freeze and the problem came back (but not immediately). I think it occurs after a backup and after changing settings in the Settings applets (not sure which one).

I think it is a error in the driver. I get a related problem with the brightness. One of my own programs sets the brightness but strangely after a while it always goes back to the 3rd bar. It makes no difference if I lower the brightness using the backlight control, it will always end up on 3. If I make it brighter it seems to stay where I put it.

ChristopherTD said:
This seems related to restoring from a backup. It has happened to me twice after restoring from SPB Backup on my Universal.
The first time I hard-reset and reinstalled everything. The problem went away.
This weekend I had to restore from backup after a freeze and the problem came back (but not immediately). I think it occurs after a backup and after changing settings in the Settings applets (not sure which one).
Click to expand...
Click to collapse
I concur. While not using Hermes, I am using a Samsung SGH-i607 (Blackjack) and after having to restore a back-up from Sprite, I started having this same issue. From everything that I have read, it seems that a hard reset and starting from scratch is the only true fix.
What good are the back-up programs if they leave your phone in this state? Kinf of sucks not feeling safe about being able to restore a back-up in the even it is needed.

i have been using battery status to fix my timeout at 30 seconds.. fixed my problem

shogunmark said:
i have been using battery status to fix my timeout at 30 seconds.. fixed my problem
Click to expand...
Click to collapse
Thats what did it for me too.

I have the same broblem. after "spb backup" restore backlight timout goes to 10sec. I had the same problem before on anotrer wm6 rom, and it starts after "spb backup" system restore too

I was just getting ready to hard reset my 8525, but before I uninstall Spb Backup from my SD and install new version (v1.6.3) on device memory to properly save my data, and ........?? problem disapears with it self..
I think problem was in non proper intsallation of backup program (on Micro SD).
now averything is ok without any hard reset

it keeps working normally only if I turn off device without lock.....

Following installation Backlight stuck @ 10sec WM v6.1
Thank you, downloaded latest Tweak2k2, installed and selected soft reset.
Backlight setting now perfect

“Contingency WM6.1 Backlight stuck at 10sec”.
Tried Trial version Tweak2k2 PPC Soft Reset and three attempts recognise this is only a temporary solution to "Contingency WM6.1 Backlight Stuck at 10sec” .
Telephoned HTC UK service, Sebastian says that If a hard reset fails to correct backlight contingency Kaiser will have to go to repair. Sebastian says that HTC do not provide Registry settings and customers that do change registry settings negate their warranty.
Request transfer to supervisor. Dan head of support says that I am the first customer with this contingency and that I need to do a hard reset and if contingency continues the Kaiser will need return to HTC for repair.
PS Thankfully HTC do not sell cars or bicycles as they would also say mending punctures negated the car or bicycle warranty!

My Wizard has multiple bugs, need help solving

I understand that this forum is filled with developers. So I am hoping for some informed help. If you have any of these same problems please respond as well. I would like to know if these are isolated to my setup
I migrated from a cel phone and a PPC running WM2003/2003se. Mainly for the converged device, but also for the persistent storage. I run a small business, and and am very busy and rely on my phone and schedule all day everyday.
I have only had the wizard (MDA) for about 3 weeks and experienced odd problems since the first weekhttp://forum.xda-developers.com/images/smilies/eek.gif
. Unfortunately I did not buy new, so I am not sure if any of these are covered by warranty or not... I am just going to list the problems:
1) If I leave my phone plugged in at night to charge than by the time I wake up the phone will not come out of standby. I have to press the soft reset button to get the unit to work again. This happens intermittently
2) I use an alarm program so that the unit acts like an alarm clock. If the phone is plugged in at night, and does not experience problem number 1, than the alarm just won't go off. I turn on the phone and the alarm program is open, but it did nothing. If the phone is not plugged in than the alarm works fine.
3) Soft buttons. I have the registry set to remap what the soft buttons do. I use Agenda Fusion (Latest Version) so i have them set to open the calendar and the contacts to Agenda Fusions view of them. This works most of the time. On occasion the soft buttons just stop working except for running through the menus for reminders.....
4)The other day i went to take a photo, the camera said that it could not proceed because there was not enough memory. At the time I had 30 megs of storage free, about 12 megs of program free and about 900 meg left on my sd card...
5) Every so often the unit won't launch a program, it says that the exe is unsigned or not trusted. It works every other time though.
6) I use cLaunch. Every so often cLaunch disappears from the today screen. The only wat to get it to reappear is to remove it from the today screen from the today items menu, wait a couple of seconds and then return it to the today screen.
7) Every so often the unit stops recognizing the sd card..have to remove and re-insert
8) I use reminders for all my calender and to do items. Occasionally the reminder will go off for a certain item 24 hours in advance, even though the setting is correct in the item...
I feel like I am missing a few problems. But you get might point, WM5 is weird. All of the above can be corrected with a soft reset. But sometimes the problems show up multiple times a day. Causing me to have to soft reset in the most inconvenient times, several times a day.http://forum.xda-developers.com/images/smilies/mad.gif
I did not have these problems under WM2003. I have a friend who uses a Verzion phone that is similar to the wizard (made by a different company though, not HTC...it has an external antennae and that is where the stylus is stored as well) She and I were comparing phones today. Hers runs WM5 but she said that she has never experienced any of these problems in the 1 year that she has owned hers...
Is this an HTC Wizard problem? A WM5 problem with the wizards? Would it help if i installed on of the alternate roms that I read about here on XDA developers? I am considering a hard reset and starting from scratch but I don't want to go that route unless it is the only way. And if I do, I may just use one of those roms.....What does everybody think?http://forum.xda-developers.com/images/smilies/confused.gif
Sorry for the long winded post....

Seems like a software problem based on (1) and (2). Is the ROM an official ROM?

Re:
Hello Hanmin Thanks for responding,
Re Number 1. I just saw that some one else posted with that problem. So I will see if they have they same alarm program installed. I have wondered if everything is software related. Thats why I am hoping to see if others are having these types of problems, and if so, what programs they are using...
Re the rom...yes it the official T-mobile release, version listed in my sig.
Thanks again

New problem
I have just encountered a new problem:
While picking up my voice mail the system would not register my button pushes. Weather on screen or the hardware buttons. I could not interact with voice mail, nor could I end the call with the hardware button or the soft button....I had to reset the phone to end the call!!
How frustrating is that

Have you tried reflashing the original ROM? Being a used phone that would be the first thing I would do. It's going to wipe out all your data and return it to an "out of box" state, so i suggest backing up anything important and sync to your PC. If that doesn't work then you have a hardware issue but I'm willing to bet that should take care of it. You can find the original ROM on HTP's website. Good Luck

Thank you
Thanks for that suggestion....I am hoping to not go down that road, if I can help it. But I will do it if there are no other options. So If I may ask: How many votes does re flashing old Rom Get? And are there any other ideas?
Again Thanks. I am going to download the rom in case it does come to that....

wait...the phone dosen't wake up unless you push the small button on the top of the phone? That is not the default setting on the MDA, however it's acting naturally. Our phones go on a standby to save power. Click the battery icon in the lower right hand corner-->Click the Advanced tab--> uncheck Turn off device on external power

Misunderstanding....
When the phone is plugged in over night and reaches %100 charge some times it won't "Wake Up" even hitting the power button on top. The only thing that will turn it on is the "Soft Reset" button on the right side, beneath the IR sensor.

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Just bumping

It sounds like you have software problems - possible a corrupt notification queue - personally i would do a hard reset of the device - probably in the process of this i would soft reset before the t-mobile extras install - taking details of gprs, mms settings before this.
I would run the phone without installing software to see that its not a hardware problem. Then reinstall programs one by one and see how it goes. Some software like claunch is not made for wm5 so expect some glitches (i use claunch and get occ glitch)
If you dont want to hard reset check the notification queue for duplicates and rogue scripts using check notifications - attached - install via pc. Dont delete notifications important for system running - common duplicates are clock\calendar.

alarm problems
Hi,
frankly i had similar issues - less critical but annoying: alarm clock not waking me up, slow system, notification queue mess, difficult resets, camera issues, bluetooth a2dp skipping. I upgraded my Qtek multiple times, and finally i can say that 2.26 roms (i use molski's) are exceptionally stable and reliable. The problem is not Wm5, the problem is how buggy many released versions are. So, my suggestion: look to the forum, find roms that appear to have a reliable history, cross your fingers and...upgrade. Then, resist in upgrading to any rom that just came out and appear to be faster, cooler, nicer. Unless you have an issue to be solved, and you see 100 messages confirming that the rom is stable and does the job...

Thank you meschle and pzucchel for the thorough answers. I am going to try the notification queue first.
@ Meschle: where do I find the gprs, & mms settings? And should I just copy them down by hand? Then after re-starting w/out tmobile crap, do I just put these settings in the same place as where I found them?
@ Pzucchel: Do you believe that Molski's 2.26 is more stable than the Tmobile factory installed 2.26?
Thanks again

cameraddict said:
Thank you meschle and pzucchel for the thorough answers. I am going to try the notification queue first.
@ Meschle: where do I find the gprs, & mms settings? And should I just copy them down by hand? Then after re-starting w/out tmobile crap, do I just put these settings in the same place as where I found them?
@ Pzucchel: Do you believe that Molski's 2.26 is more stable than the Tmobile factory installed 2.26?
Thanks again
Click to expand...
Click to collapse
Write them down manually its the safest way - there are cabs available but often dont work.
GPRS - settings\connections\connections\manage existing connectons - settings should be here prob named t-mobile
MMS - go into messages\menu\options\MMS\servers click on prob t mobile again.

Thanks again!

Windows Mobile 5 - not saving settings.

A few months ago, I upgraded from a Magician to a Prophet.
About a week after use, the prophet started to develop some problems. The SIM card reader stopped reading any SIM cards, and settings would not save at random.
The issue with the settings not saving was, say, I would receive an SMS, read it, check that it was marked as read, soft reset, and the SMS would either be marked as unread, or simply not be present on the phone at all. I would change the time and the timezone, double check and confirm the change, the change in time would save, but the timezone would not. I'd make a registry change, close the registry editor, recheck the value, confirm the change, soft reset, and the change would not get saved. I'd open File Explorer, check the recent apps, confirm that File Explorer was there, soft reset, and File Explorer would not be present within the recent apps after the soft reset.
Concerning this issue, the longer you left the phone after making the change, the more likely the change would save. But this would still not save everything. I'd receive a meeting reminder, dismiss it, then several hours later I'd soft reset and I'd be reminded again.
Of course, this issue persists through a hard reset.
I've sent the phone back to the warranty repairers three times, each time with a clear description of the above. Each time they send it back saying "No fault found", to which I can immediately replicate the fault upon return.
This time, when I received the phone back, they, once again, said they couldn't replicate the issue. But this time they decided to mention that I needed to wait 30 seconds to "ensure settings get saved".
What a load of bull****. My Magician does not have this issue. But I don't have any Windows Mobile 5 devices to test this on. Can I have some people confirm that you don't need to wait 30 seconds on Windows Mobile 5 devices to ensure settings save?

For a phone user, you certainlly needs a lot of soft reset. Yes, WM5 has a delayed write process, many already know this. As for the SMS and reminder, it is unlikely that people will be soft reseting it after dismissing a reminder. Anyway, the way to solve it (without waiting for 30 sec), is to switch your phone on and off, the stuff should stick.
Yes, what a lot of bull**** that a Magician does not have this issue, but that's an apple and a orange. Try removing the battery of a Magician, you will have to hardreset the phoen again and all the stuff gone, WM5's wont. Long story short, because of the persistant memory's limited read/write cycle, WM5 decided to do that. Google for more info.