O2 really really bad service(look the content) - 8125, K-JAM, P4300, MDA Vario General

I don't think you want to help. Bad O2 service.
The service are the famous bad all over the world.
I heard about a lot of bad service of O2 also in Asia Forum.
Slow and not responsible.
do not think to enter asia market if you don't change your repair policy. because your product is so easy broken. Not like Sony. Sony is the best quality I ever know although more expensive, but really satisfied me. Hope sony produce PDA Phone soon.O2 is not as good as I think.Expensive and bad service policy. Why you spend a lot of money for advertisement if your product is so bad.
People won't buy.
----- Original Message -----
From: Taiwan Resistor Corp(Hendrick)
To: Raffaella Hardy
Sent: Monday, September 25, 2006 6:11 PM
Subject: Re: send back to repair
You Must Have the solution. My phone need ambulance. The phone still in warranty period itself.You Know that. Even I had void the sticker, it is because of the policy problem,cause me to do that.
I will be very regret If this phone just dead forever.
Please reply
----- Original Message -----
From: Raffaella Hardy
To: Taiwan Resistor Corp(Hendrick)
Sent: Monday, September 25, 2006 5:47 PM
Subject: RE: send back to repair
If the sticker has been tampered with in anyway which you have already stated it has in the below emails, we are not authorized to carry out a repair.
Apologies again
Raffy Hardy
Anovo Customer Services Representative
O2 Help Desk
(01603) 269924
--------------------------------------------------------------------------------
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 25 September 2006 09:54
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Subject: Re: send back to repair
Hardy
Today I went to HTC Taiwan at taipei hsien bao chiang rd. it is beside Gigabyte building. They said they have no repair procedure and ask me to contact O2 for repair procedure. I need to repair this phone. You can't just let it be there. This is customer voice .Both of you can't help me, what is the feeling of customer do you think?.
Please reply the solution.
Regards
Hendrick
----- Original Message -----
From: Taiwan Resistor Corp(Hendrick)
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Sent: Thursday, September 21, 2006 5:02 PM
Subject: Re: send back to repair
The sticker still exist . it is just a stiker problem ,I can stick it back again, you have the record that the machine is new as the IMEI Number listed.The Imei sticker is only printed by Barcode printer, this is not the main problem.
Any way , I didn't receive any HTC contact number from you. Please , I want the contact person to talk to him directly.
Anyway again, I hope, you can repair , because sticker will not be so mch problem so that you cannpt repair the phone I buy from [email protected]
Hendrick
----- Original Message -----
From: Raffaella Hardy
To: Taiwan Resistor Corp(Hendrick)
Cc: O2 Data Support (UK)
Sent: Thursday, September 21, 2006 4:57 PM
Subject: RE: send back to repair
Hendrick,
Unfortunately as an accredited 02 repair centre we are not authorized to carry out a repair on any phone which has no relevant imei stickers which determines the warranty.
I advise you to contact HTC directly to see if they can be of any further assistance to you, as I explained we will not be able to carry out a repair for you.
Kind Regards
Raffy Hardy
Anovo Customer Services Representative
O2 Help Desk
(01603) 269924
--------------------------------------------------------------------------------
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 21 September 2006 09:40
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Subject: Re: send back to repair
Advise me what will you do, or I will go directly to HTC Taiwan in Hsin dian. It is near my office. I 'm going to Sue them according to O2.
Hendrick
----- Original Message -----
From: Taiwan Resistor Corp(Hendrick)
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Sent: Thursday, September 21, 2006 4:23 PM
Subject: Re: send back to repair
Dear Sir
It is because of your company policy, so I need repair by myself and because of inefficient communication. if from the first HTC have a good repair policy, I don't have to open the machine.Because no one care. HTC don't care, O2(the company which I buy from) also didn't care.Now I can't cannot turn on totally.I think when I upgrading the ROM , the ROM was burn. I'm really dissapointed.
You just have a sit and see my phone dead? Please do some thing, we are communicating now.
Hendrick
----- Original Message -----
From: Raffaella Hardy
To: Taiwan Resistor Corp(Hendrick)
Sent: Thursday, September 21, 2006 4:10 PM
Subject: RE: send back to repair
Hello there,
Unfortunately we wouldn’t be able to carry out a repair on the handset if the imei sticker has been removed from the unit.
It is against our policy to do so.
Apologies for the inconvenience caused.
Raffy Hardy
Anovo Customer Services Representative
O2 Help Desk
(01603) 269924
--------------------------------------------------------------------------------
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 15 September 2006 09:24
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Subject: Re: send back to repair
Dear Hardy
I call belows phone, A girl asked me to send to:
A-Novo Radiophone
Vulcan Road North
Norwich
Norfolk
NR6 6AQ
England
TEL +44 (0) 1603 269906
FAX +44 (0) 1603 269911
Could you confirm with me. Please help as it is very inconvenient to communicate through phone.
My phone is under warranty, but I void the warranty sticker. Please advise for furthers.
Thanks
Hendrick
----- Original Message -----
From: Raffaella Hardy
To: Taiwan Resistor Corp(Hendrick)
Cc: O2 Data Support (UK)
Sent: Friday, September 15, 2006 3:40 PM
Subject: RE: send back to repair
All queries will have to come through to the Call Centre unfortunately I am unable to answer any queries via email as I have stated below.
Please call through between the hours of 8.30 and 5.30
Many thanks
Raffy Hardy
Anovo Customer Services Representative
O2 Help Desk
(01603) 269924
--------------------------------------------------------------------------------
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 15 September 2006 02:27
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Subject: Re: send back to repair
Dear Raffy
Why? Just tell me how to do, I'll send back the Xda mini S , should you need any information, just feel free to tell me. It would be more clear to communicate Via mail.I'll try to call you,today.but still I hope to give me instruction Via email.
Thank you
Hendrick
----- Original Message -----
From: Raffaella Hardy
To: Taiwan Resistor Corp(Hendrick) ; O2 Data Support (UK)
Sent: Thursday, September 14, 2006 3:38 PM
Subject: RE: send back to repair
Unfortunately I cannot respond to any queries via email you will have to call through on: (01603) 269924
Regards
Raffy Hardy
Anovo Customer Services Representative
O2 Help Desk
(01603) 269924
--------------------------------------------------------------------------------
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 14 September 2006 02:34
To: O2 Data Support (UK)
Cc: Raffaella Hardy
Subject: Re: send back to repair
Dear Sir
I'm wrote to address as your instruction as below, but the email address have no response.Could you advise another email?
XDA Service Centre
Anovo Repairs Department
Vulcan Road North
Norwich
Norfolk
UK
NR6 6AQ
Monday to Friday 08:30 - 18:30
Saturday 09:00 - 18:00
Email: [email protected]
Telephone : 00441603269901
----- Original Message -----
From: O2 Data Support (UK)
To: Taiwan Resistor Corp(Hendrick)
Sent: Wednesday, September 13, 2006 11:46 PM
Subject: RE: send back to repair
Hendrick,
Thank you for your email.
If you wish to send a UK sourced Xda device to the repair centre you will need to contact them in either 0808 1003427 (Free Phone number from the UK) or +44 1603 269901. Unfortunately I am not fully coherent with the procedures involved in returning the device, however when you speak to the repair centre they shall be able to advise and assist further.
If you have any further problems, please don’t hesitate to contact us.
Kind Regards
Anthony Watkiss
O2-UK
Customer Technical Support
For information on O2-UK products and services please visit www.o2.co.uk
-----Original Message-----
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 13 September 2006 07:48
To: [email protected]
Cc: O2 Data Support (UK)
Subject: send back to repair
Dear O2 repair center
I have O2 mini S which is in guarantee period, please check below information:
Phone IMEI is: 356383000200519
S/N:HT547EJ08448
P/N: 99HBH047-00 A
Could you advise me how should be the process to send it back to you for repairing.
Awaiting news from you soon
Thank you
Hendrick
=====================================================
This electronic message contains information from O2 which may be privileged or confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient be aware that any disclosure, copying distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the numbers or address above) immediately.

They are going by procedure. Please think this clearly through and set aside your frustration. If you've tampered with your device (Which looks like you did by removing the warranty sticker or IMEI sticker, taking apart your phone, etc) your warranty is voided. Simple as that.
BTW, Sony does make a PDA phone however it runs on Symbian OS. Their newest one is the P990 8)
Anyway, good luck with your phone. What ROM did you try to upgrade to that bricked your unit?

really bad
from the first time I would like to go with procedure. but both O2 and HTC do not want to proceed it because I 'm living in Taiwan. and because of their bad policy communication, I'm stuck, and it makes me have the intention to open the machine see what was wrong. you see my letter. if they have good service I don't have to open the machine and just send it to them, because it is under warranty.
Bad O2 product and service.
By the way, Thanks for the Sony Information.
I would never by O2 product in the rest of my life, I I suggest all of you who see this letter can becareful

I don't want to flame anybody, but seriously. The customer service rep gave you a number to call, at which point you decided to open the phone, which you clearly knew would void your warranty as you have mentioned it before the rep in the above emails.
I work with this kind of thing everyday and it never ceases to amaze me the number of people that are happy to take 'responsibility' for a phone which o2 should fix and then clearly know it will void the warranty.
Why are you contacting O2 UK anyway, surely they are not the provider of your phone in O2 asia as the two companies are completely different and the only thing they share is a brand name. Do you not have a local service centre?

I got to add my .03 cents to this.
First, by flashing a Rom that you got from an unofficial source you knew that you risked bricking your phone.
Second, once you bricked your phone you were impatient and wanted an immediate fix so you opened your phone, removing a sticker and voiding your warranty for a second time.
You did this to yourself.

You, good sir, (poster) are a retard. I'm not even going to waste my time explaining why. People like you give O2 a bad name.

lozzd said:
You, good sir, (poster) are a retard. I'm not even going to waste my time explaining why. People like you give O2 a bad name.
Click to expand...
Click to collapse
I prefer "Three-Tard" because I doubt being tarded twice was enough!!

Bad O2
The O2 pda phone was purchased in UK, only O2 uk can accept the repair procedure. I have contact the local O2 in Taiwan, the can't do anything to help. SOmetimes I think, Why O2 Asia taiwan customer service center exist but it can't help to repair.
You see, no one can fix this phone. O2 uk, o2 asia, HTC, no one accept. If this thing happen to somebody. I think the only way is to fix by himself.
What an unresponsible Branded company I ever met in this world
DO Nottttttttttttttttttttttttt buyyyyyyyyyyyyyyy O2222222222222222222222222.

hendrickwu said:
The O2 pda phone was purchased in UK, only O2 uk can accept the repair procedure. I have contact the local O2 in Taiwan, the can't do anything to help. Sometimes I think, Why O2 Asia taiwan customer service center exist but it can't help to repair.
You see, no one can fix this phone. O2 uk, o2 asia, HTC, no one accept. If this thing happen to somebody. I think the only way is to fix by himself.
What an unresponsible Branded company I ever met in this world
Click to expand...
Click to collapse
Let's see, you voided the warranty first by flashing unsupported Roms and later by removing the IMEI sticker and O2 is the Bad Guy here?
I read the e-mail you posted, why did you refuse to contact O2 UK for return information? Sounds like you are too cheap to call UK from Taiwan and ship your phone back to UK for repair.
To me it makes perfect sense that O2 Asia and O2 UK are two different companies. If you want the convenience of having your phone serviced after you tard it up then by a phone from O2 Asia when you move there.
What an irresponsible user, are you related to Tweker (or did Tweker just move to Taiwan)...

Seriously, if it is a flash problem, why do you want to open up your wizard? it doesn't look like a hardware problem.
Anyway, if my memory is working, I remmeber someone mentioned that format fail means that you messed up your IMEI section of your phone. And the only way of repairing it is to pay http://www.imei-check.co.uk/ to fix it. Hope this help.

The O2 That
if so, I would like to try, but the problem is, after upgrade the ROM, now it can't turn on.

i'm sorry but everyone else is right when you do flash your phone you have to accept the reality of what might go wrong as it did in your case stop flaming O2 its not gonna help you. If anything its just going to annoy and alienate the people on this forum who maybe be able to assist you. Further more if you buy a device in another territory then you must understand that when you get home obtaining service maybe difficult or impossible. If your not prepared to accept the consequences of your actions then you shouldnt have bought the phone in the first place let alone messing about with it. Chalk this one down to experience and go buy your blasted sony phone in Taiwan!

Related

UK Repair Centre for XDA2 ?

Does anyone have these guys contact details. I need to get my XDA2 repaired.
xda2 is the name that o2 sell the humalaya devince under htc who makes the himalaya dont have any repair places anywhere
so seing that your device is an o2 device an o2 shop is a good bet
Try this number mate: phone 08081003427 its the official line for repairs of xda for O2.
XDA Service Centre on 0808 100 3427 or 01603 269901
XDA SERVICE CENTRE
A-NOVO RADIOPHONE UK
VULCAN ROAD NORTH
NORWICH
NR6 6AQ
Hi Guys,
As a new poster let me do a quick intro. Please call me Mac, I use my PDA for work and pleasure and never go anywhere without it. On my 4th PDA now XDAIIi, also have XDAII and Tosh e740. I migrated from the darkside and have a Sony palm in a cupboard somewhere.
I know that HTC have a repair centre in Milton Keynes but I think they only support their partners, O2, Orange etc. It may be worth a call though if you can find the number.
Mac

US Residents who wants to buy the O2 XDA EXEC

Hi everyone,
This is my first post. I don't own any Pocket PC yet. I was hoping the HTC Universal would be my first. I had been lurking around this web site for a while now, trying to find a cheaper way of getting an O2 XDA EXEC.
Last night I e-mailed O2's customer support and got a response. They gave me a number to call, although they stated that they don't deliver outside the UK, they gave me a number to further inquire. Maybe if more of us could call, then maybe we could change their minds. I am attaching a copy of the reponse letter so that hopefully some light may shine our way.
Goodluck everyone.
Christian
_____________________________________________________________
Check out the O2 Online Help Centre: www.o2.co.uk/help
Dear Christian,
Thank you for contacting O2 Customer Service.
We do not send O2 phones outside the UK through shipping.
For assistance in this matter, please call our Sales team on 08702 257 879. They are available Monday to Friday 8:30am to 9:00pm and on Saturday 10:00am to 6:00pm. Calls are charged at national rate.
If you need further information about this matter, please reply to this email. For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Kind regards,
Ashutosh Evatt
O2 Customer Service.
Important: Please ensure that every time you contact us you include the
following information; Your Date of Birth, Postcode, Mobile Number. We try to resolve your query the first time that you contact us and "Get it Right". If we have not, please reply to this email with the words "Get it Right" in the subject field and we will deal with your response as a matter of priority.
O2 (UK) Limited, Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England No 1743099.

Qtek 9100, IMEI numbers and the warranty**potential problem

I bought my Qtek 9100 from an electronics store in London, they get them from a company called SmartDevices (also a UK company).
To start off with, I tried to register my phone (via the IMEI number) at qtek.nl, qtek.nu, qtek.se, and any other qtek site I could find that allows you to register, but was told by all of them that my IMEI number is not valid. I thought this was odd, and I have seen a few more posts where people have said they were told the same thing.
I also was concerned by a few posts that the 2-year warranty doesn't seem to have a phone number or company to call when the phone needs repair. Well, I carefully read every word of the warranty and found that I am to contact a company called Teleservices at the website www.teleservices.com. They are the authorized Qtek service center for my warranty. I emailed them to make sure they were in fact my service center. I even quoted the line in the warranty that says they are the service center. They responded and told me that they are a Dangaard Service Center only for the Qtek phones distributed by Dangaard and that my IMEI number is NOT a Dangaard phone. They admitted that was confusing because why would my warranty card give me their information if my phone's IMEI is not one of theirs. I was then asked if I had bought a refurbished phone that had had the motherboard replaced (because that would have changed the IMEI number). I called the shop I bought it from and they told me they only deal in new, not 2nd hand phones.
It seems that the majority of the Qtek sites are Brightpoint which is the other Qtek distributor besides Dangaard. This could pose a serious problem for many people who are finding that their IMEI numbers are not Brightpoint and they aren't Dangaard, then who? And why would the warranty cards give wrong information.
I have a feeling that my 2-year warranty is void.
Intresting story which I will follow but 1) Contact Qtek directly - see what they say 2) Your covered by 12 months min any way by law how ever you need to take that up with where you bought it and 3) There is always Trading Standards... but it sounds like its the supplier that has the problem not the shop where you bought it.... may be they have other more legal options they can bring to bear.
Terran
There isnt acutally any way to contact Qtek directly. Their websites are acutally fronts for either Dangaard or Brightpoint. Both of which are the service centres/distributors themselves.
kpence73 said:
There isnt acutally any way to contact Qtek directly. Their websites are acutally fronts for either Dangaard or Brightpoint. Both of which are the service centres/distributors themselves.
Click to expand...
Click to collapse
Then take it up with the store... if no go Trading Standards for false advertising...
Terran

My Wizard needs service/warranty claim

Does anyone know where I can send my Qtek 9100 for a service in the US? Heck, I even try to contact the service center in Europe but they did not respond to me. I tried to go to the seller at eBay where I purchased this from but he is not too responsive either.
My Qtek 9100 has a dead bluetooth and I think it's just a matter of replacing the bluetooth hardware (if that's even possible) and this phone should be as good as new. The Warranty card in the box says I have 24 months... but don't know where to claim that warranty. sad..
Any helps or hints would be greatly appreciated. Especially if you know any service center/agent locally here in Los Angeles, California.
Thanks.
Try:
i-mate
13520 Evening Creek Dr.
Suite #390
San Diego, CA 92128
Tel: 858-668-0798
Fax: 858-668-0836

USA Contact Info for HTC Tech Support?

Hi all,
I'm trying to find the telephone number to call HTC to discuss the alignment problem with my TyTN. When I look at the USA site, it says to call your carrier, but obviously the US carriers don't have this phone.
Any ideas on a good number to call?
Thanks!
Chris
I e-mailed HTC USA regarding their ability to repair the HTC. They replied that since the TyTN is not officially marketed in the USA they are not yet prepared to repair them. They went on to say that a repair center will be opening soon in Houston.
I am in the same boat. I took delivery of a TyTN last week and the screen alignment problem surfaced yesterday. I e-mailed HTC Europe this morning and received a canned response that this was a known issue and that I would need to send the complete boxed package with all parts to the HTC repair center in the U.K.
The HTC USA website is www.htcusainc.com. Telephone numbers and the CSR e-mail address is on the Contact Us page. Good Luck!

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