Database Users

Full Internet And Pop3 e.mail On PAYG

Hi everyone
This is the first time I have posted something on this site so I hope this is usefull to someone.
I have been trying for weeks to get full internet and pop3 e.mail on PAYG O2 . I am now convinced that this is not going to happen after speaking to the O2 tech helpline several times and costing a small fortune. So I have had to take the unwanted step of moving to Orange PAYG. Well what can I say not only is the support from orange the best I have experenced but it has an 0800 number. Anyway having got setup on Orange PAYG and using the settings at the below link I was up and running first time, the instructions are quite long but well worth it, these settings may well have come from this site .
Hope this helps someone
http://www.expansys.com.hk/forumthread.asp?code=106055&thread=144

Online purchase security check - normal?

On Staturday I ordered an XDA Exec from the O2 website. Today I got an email asking me to call and confirm some security details. Is this normal?
The email looks legit and the telephonist sounded legit, but I'm beginning to wonder...

I suggest you call the help line number on the O2 web site. Credit checks are normally conducted online. Please remember O2 don't like more than 3 Pay Monthly contracts for each address.

I wasn't asked to confirm anything when I called. I strongly recommend you call the O2 helpline.

Checked with O2 CS; it's legit. I should see my Exec in 3 to 5 days.
Phew!

USA Contact Info for HTC Tech Support?

Hi all,
I'm trying to find the telephone number to call HTC to discuss the alignment problem with my TyTN. When I look at the USA site, it says to call your carrier, but obviously the US carriers don't have this phone.
Any ideas on a good number to call?
Thanks!
Chris

I e-mailed HTC USA regarding their ability to repair the HTC. They replied that since the TyTN is not officially marketed in the USA they are not yet prepared to repair them. They went on to say that a repair center will be opening soon in Houston.
I am in the same boat. I took delivery of a TyTN last week and the screen alignment problem surfaced yesterday. I e-mailed HTC Europe this morning and received a canned response that this was a known issue and that I would need to send the complete boxed package with all parts to the HTC repair center in the U.K.
The HTC USA website is www.htcusainc.com. Telephone numbers and the CSR e-mail address is on the Contact Us page. Good Luck!

O2 really really bad service(look the content)

I don't think you want to help. Bad O2 service.
The service are the famous bad all over the world.
I heard about a lot of bad service of O2 also in Asia Forum.
Slow and not responsible.
do not think to enter asia market if you don't change your repair policy. because your product is so easy broken. Not like Sony. Sony is the best quality I ever know although more expensive, but really satisfied me. Hope sony produce PDA Phone soon.O2 is not as good as I think.Expensive and bad service policy. Why you spend a lot of money for advertisement if your product is so bad.
People won't buy.
----- Original Message -----
From: Taiwan Resistor Corp(Hendrick)
To: Raffaella Hardy
Sent: Monday, September 25, 2006 6:11 PM
Subject: Re: send back to repair
You Must Have the solution. My phone need ambulance. The phone still in warranty period itself.You Know that. Even I had void the sticker, it is because of the policy problem,cause me to do that.
I will be very regret If this phone just dead forever.
Please reply
----- Original Message -----
From: Raffaella Hardy
To: Taiwan Resistor Corp(Hendrick)
Sent: Monday, September 25, 2006 5:47 PM
Subject: RE: send back to repair
If the sticker has been tampered with in anyway which you have already stated it has in the below emails, we are not authorized to carry out a repair.
Apologies again
Raffy Hardy
Anovo Customer Services Representative
O2 Help Desk
(01603) 269924
--------------------------------------------------------------------------------
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 25 September 2006 09:54
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Subject: Re: send back to repair
Hardy
Today I went to HTC Taiwan at taipei hsien bao chiang rd. it is beside Gigabyte building. They said they have no repair procedure and ask me to contact O2 for repair procedure. I need to repair this phone. You can't just let it be there. This is customer voice .Both of you can't help me, what is the feeling of customer do you think?.
Please reply the solution.
Regards
Hendrick
----- Original Message -----
From: Taiwan Resistor Corp(Hendrick)
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Sent: Thursday, September 21, 2006 5:02 PM
Subject: Re: send back to repair
The sticker still exist . it is just a stiker problem ,I can stick it back again, you have the record that the machine is new as the IMEI Number listed.The Imei sticker is only printed by Barcode printer, this is not the main problem.
Any way , I didn't receive any HTC contact number from you. Please , I want the contact person to talk to him directly.
Anyway again, I hope, you can repair , because sticker will not be so mch problem so that you cannpt repair the phone I buy from [email protected]
Hendrick
----- Original Message -----
From: Raffaella Hardy
To: Taiwan Resistor Corp(Hendrick)
Cc: O2 Data Support (UK)
Sent: Thursday, September 21, 2006 4:57 PM
Subject: RE: send back to repair
Hendrick,
Unfortunately as an accredited 02 repair centre we are not authorized to carry out a repair on any phone which has no relevant imei stickers which determines the warranty.
I advise you to contact HTC directly to see if they can be of any further assistance to you, as I explained we will not be able to carry out a repair for you.
Kind Regards
Raffy Hardy
Anovo Customer Services Representative
O2 Help Desk
(01603) 269924
--------------------------------------------------------------------------------
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 21 September 2006 09:40
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Subject: Re: send back to repair
Advise me what will you do, or I will go directly to HTC Taiwan in Hsin dian. It is near my office. I 'm going to Sue them according to O2.
Hendrick
----- Original Message -----
From: Taiwan Resistor Corp(Hendrick)
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Sent: Thursday, September 21, 2006 4:23 PM
Subject: Re: send back to repair
Dear Sir
It is because of your company policy, so I need repair by myself and because of inefficient communication. if from the first HTC have a good repair policy, I don't have to open the machine.Because no one care. HTC don't care, O2(the company which I buy from) also didn't care.Now I can't cannot turn on totally.I think when I upgrading the ROM , the ROM was burn. I'm really dissapointed.
You just have a sit and see my phone dead? Please do some thing, we are communicating now.
Hendrick
----- Original Message -----
From: Raffaella Hardy
To: Taiwan Resistor Corp(Hendrick)
Sent: Thursday, September 21, 2006 4:10 PM
Subject: RE: send back to repair
Hello there,
Unfortunately we wouldn’t be able to carry out a repair on the handset if the imei sticker has been removed from the unit.
It is against our policy to do so.
Apologies for the inconvenience caused.
Raffy Hardy
Anovo Customer Services Representative
O2 Help Desk
(01603) 269924
--------------------------------------------------------------------------------
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 15 September 2006 09:24
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Subject: Re: send back to repair
Dear Hardy
I call belows phone, A girl asked me to send to:
A-Novo Radiophone
Vulcan Road North
Norwich
Norfolk
NR6 6AQ
England
TEL +44 (0) 1603 269906
FAX +44 (0) 1603 269911
Could you confirm with me. Please help as it is very inconvenient to communicate through phone.
My phone is under warranty, but I void the warranty sticker. Please advise for furthers.
Thanks
Hendrick
----- Original Message -----
From: Raffaella Hardy
To: Taiwan Resistor Corp(Hendrick)
Cc: O2 Data Support (UK)
Sent: Friday, September 15, 2006 3:40 PM
Subject: RE: send back to repair
All queries will have to come through to the Call Centre unfortunately I am unable to answer any queries via email as I have stated below.
Please call through between the hours of 8.30 and 5.30
Many thanks
Raffy Hardy
Anovo Customer Services Representative
O2 Help Desk
(01603) 269924
--------------------------------------------------------------------------------
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 15 September 2006 02:27
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Subject: Re: send back to repair
Dear Raffy
Why? Just tell me how to do, I'll send back the Xda mini S , should you need any information, just feel free to tell me. It would be more clear to communicate Via mail.I'll try to call you,today.but still I hope to give me instruction Via email.
Thank you
Hendrick
----- Original Message -----
From: Raffaella Hardy
To: Taiwan Resistor Corp(Hendrick) ; O2 Data Support (UK)
Sent: Thursday, September 14, 2006 3:38 PM
Subject: RE: send back to repair
Unfortunately I cannot respond to any queries via email you will have to call through on: (01603) 269924
Regards
Raffy Hardy
Anovo Customer Services Representative
O2 Help Desk
(01603) 269924
--------------------------------------------------------------------------------
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 14 September 2006 02:34
To: O2 Data Support (UK)
Cc: Raffaella Hardy
Subject: Re: send back to repair
Dear Sir
I'm wrote to address as your instruction as below, but the email address have no response.Could you advise another email?
XDA Service Centre
Anovo Repairs Department
Vulcan Road North
Norwich
Norfolk
UK
NR6 6AQ
Monday to Friday 08:30 - 18:30
Saturday 09:00 - 18:00
Email: [email protected]
Telephone : 00441603269901
----- Original Message -----
From: O2 Data Support (UK)
To: Taiwan Resistor Corp(Hendrick)
Sent: Wednesday, September 13, 2006 11:46 PM
Subject: RE: send back to repair
Hendrick,
Thank you for your email.
If you wish to send a UK sourced Xda device to the repair centre you will need to contact them in either 0808 1003427 (Free Phone number from the UK) or +44 1603 269901. Unfortunately I am not fully coherent with the procedures involved in returning the device, however when you speak to the repair centre they shall be able to advise and assist further.
If you have any further problems, please don’t hesitate to contact us.
Kind Regards
Anthony Watkiss
O2-UK
Customer Technical Support
For information on O2-UK products and services please visit www.o2.co.uk
-----Original Message-----
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 13 September 2006 07:48
To: [email protected]
Cc: O2 Data Support (UK)
Subject: send back to repair
Dear O2 repair center
I have O2 mini S which is in guarantee period, please check below information:
Phone IMEI is: 356383000200519
S/N:HT547EJ08448
P/N: 99HBH047-00 A
Could you advise me how should be the process to send it back to you for repairing.
Awaiting news from you soon
Thank you
Hendrick
=====================================================
This electronic message contains information from O2 which may be privileged or confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient be aware that any disclosure, copying distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the numbers or address above) immediately.

They are going by procedure. Please think this clearly through and set aside your frustration. If you've tampered with your device (Which looks like you did by removing the warranty sticker or IMEI sticker, taking apart your phone, etc) your warranty is voided. Simple as that.
BTW, Sony does make a PDA phone however it runs on Symbian OS. Their newest one is the P990 8)
Anyway, good luck with your phone. What ROM did you try to upgrade to that bricked your unit?

really bad
from the first time I would like to go with procedure. but both O2 and HTC do not want to proceed it because I 'm living in Taiwan. and because of their bad policy communication, I'm stuck, and it makes me have the intention to open the machine see what was wrong. you see my letter. if they have good service I don't have to open the machine and just send it to them, because it is under warranty.
Bad O2 product and service.
By the way, Thanks for the Sony Information.
I would never by O2 product in the rest of my life, I I suggest all of you who see this letter can becareful

I don't want to flame anybody, but seriously. The customer service rep gave you a number to call, at which point you decided to open the phone, which you clearly knew would void your warranty as you have mentioned it before the rep in the above emails.
I work with this kind of thing everyday and it never ceases to amaze me the number of people that are happy to take 'responsibility' for a phone which o2 should fix and then clearly know it will void the warranty.
Why are you contacting O2 UK anyway, surely they are not the provider of your phone in O2 asia as the two companies are completely different and the only thing they share is a brand name. Do you not have a local service centre?

I got to add my .03 cents to this.
First, by flashing a Rom that you got from an unofficial source you knew that you risked bricking your phone.
Second, once you bricked your phone you were impatient and wanted an immediate fix so you opened your phone, removing a sticker and voiding your warranty for a second time.
You did this to yourself.

You, good sir, (poster) are a retard. I'm not even going to waste my time explaining why. People like you give O2 a bad name.

lozzd said:
You, good sir, (poster) are a retard. I'm not even going to waste my time explaining why. People like you give O2 a bad name.
Click to expand...
Click to collapse
I prefer "Three-Tard" because I doubt being tarded twice was enough!!

Bad O2
The O2 pda phone was purchased in UK, only O2 uk can accept the repair procedure. I have contact the local O2 in Taiwan, the can't do anything to help. SOmetimes I think, Why O2 Asia taiwan customer service center exist but it can't help to repair.
You see, no one can fix this phone. O2 uk, o2 asia, HTC, no one accept. If this thing happen to somebody. I think the only way is to fix by himself.
What an unresponsible Branded company I ever met in this world
DO Nottttttttttttttttttttttttt buyyyyyyyyyyyyyyy O2222222222222222222222222.

hendrickwu said:
The O2 pda phone was purchased in UK, only O2 uk can accept the repair procedure. I have contact the local O2 in Taiwan, the can't do anything to help. Sometimes I think, Why O2 Asia taiwan customer service center exist but it can't help to repair.
You see, no one can fix this phone. O2 uk, o2 asia, HTC, no one accept. If this thing happen to somebody. I think the only way is to fix by himself.
What an unresponsible Branded company I ever met in this world
Click to expand...
Click to collapse
Let's see, you voided the warranty first by flashing unsupported Roms and later by removing the IMEI sticker and O2 is the Bad Guy here?
I read the e-mail you posted, why did you refuse to contact O2 UK for return information? Sounds like you are too cheap to call UK from Taiwan and ship your phone back to UK for repair.
To me it makes perfect sense that O2 Asia and O2 UK are two different companies. If you want the convenience of having your phone serviced after you tard it up then by a phone from O2 Asia when you move there.
What an irresponsible user, are you related to Tweker (or did Tweker just move to Taiwan)...

Seriously, if it is a flash problem, why do you want to open up your wizard? it doesn't look like a hardware problem.
Anyway, if my memory is working, I remmeber someone mentioned that format fail means that you messed up your IMEI section of your phone. And the only way of repairing it is to pay http://www.imei-check.co.uk/ to fix it. Hope this help.

The O2 That
if so, I would like to try, but the problem is, after upgrade the ROM, now it can't turn on.

i'm sorry but everyone else is right when you do flash your phone you have to accept the reality of what might go wrong as it did in your case stop flaming O2 its not gonna help you. If anything its just going to annoy and alienate the people on this forum who maybe be able to assist you. Further more if you buy a device in another territory then you must understand that when you get home obtaining service maybe difficult or impossible. If your not prepared to accept the consequences of your actions then you shouldnt have bought the phone in the first place let alone messing about with it. Chalk this one down to experience and go buy your blasted sony phone in Taiwan!

Recommendations for sim-unlock

Hi there,
I did some searching a few days ago on here, and saw some people saying they had success with HTCGate for unlocking.
So I paid my money and gave them my IMEI and waited... and waited... and ... still waiting, not a peep from them, fired off an email yesterday but no reply.
My HD2 is currently locked to O2 UK, and i'm moving my SIM over to vodafone this week so really need to find somewhere *reliable* online who can unlock it quickly?
Any recommendations from people who've actually had it done?
Many thanks

I used www.unlockitnow.com to unlock my HD2. I was on T-Mobile.
Unlocked code delivered successfully in less than 8 hours.
ccristal

Thanks Ccristal,
Have no ordered one with them, and hopefully will have more luck than the awful service at htcgate.

Where did you buy your HD2 from? If you got it from O2 directly, request an unlocking code from them. It'll take up to 28 days, but is free.

Got my code overnight from www.unlockitnow.com much better than the jokers at htcgate, thanks Ccristal

_Belial said:
Hi there,
I did some searching a few days ago on here, and saw some people saying they had success with HTCGate for unlocking.
So I paid my money and gave them my IMEI and waited... and waited... and ... still waiting, not a peep from them, fired off an email yesterday but no reply.
My HD2 is currently locked to O2 UK, and i'm moving my SIM over to vodafone this week so really need to find somewhere *reliable* online who can unlock it quickly?
Any recommendations from people who've actually had it done?
Many thanks
Click to expand...
Click to collapse
he do the same thing with me in don't have my money back

I went through paypal, put a claim in and they paid me back in a few days, give that a go.

Unlocking Touch pro 2
Hello I am trying to get my sprint TP2 to work on all US GSM services such as T-Mobile and ATT can anyone help me?

Erm, see above ^^ !?

Hi, I used HTCGATE.COM last night, paid at 6pm and was unlocked by 7pm.
The e-mails from them went into my hotmail junk-mail folder - maybe you want to check there? Hope it works out for you either way.

Over the last six weeks or so I have seen a lot of posts suggesting contacting O2 to get the HD2 'SIM unlocked' for free.
I was just wondering if anyone has actually received a code back from O2?
I applied via the online form on O2's website about six weeks ago and am still waiting for a code!
About a week ago I wrote to them asking why I haven't received my code yet (inluding the reference number I received back from them originally).
After about 3 days, they wrote back asking me for additional information (which I had already provided in the online form). I gave them this information and was told that they would submit my request to their Support Team IF I sent them another email requesting them to do it. But that it could take up to 28 days (ie ANOTHER 28 days!) for me to receive my code.
It looks to me as if O2 have no real intention of providing this code are are counting on the fact that most people will give up eventually...
Of course, if other members have received unlock codes back from O2, it could just be that I have been 'unlucky'. Hence my request for others to report back their experiences...

http://forum.xda-developers.com/showthread.php?t=588604
In particular, pay attention to (my) post #133

kai_ said:
http://forum.xda-developers.com/showthread.php?t=588604
In particular, pay attention to (my) post #133
Click to expand...
Click to collapse
Thanks for that, Kai.
I have had the O2 SIM in my HD2 the whole time, so that's not the problem.
However, having read some of the posts on that thread, it struck me that I was never asked to provide my IMEI number!
They don't request it on the 'unlock form' and I'm pretty sure they didn't ask for it when I spoke to the guy on the phone about it.
I'm going to phone them tomorrow to chase them. No doubt they will tell me now that is the reason they could not provide a code!

Are you sure? If I remember correctly, you cannot submit the unlock request form without providing an IMEI number? (It's because of the issue that the HD2 supplies you with a 17 digit IMEI number when you type in *#06# - but the web form will only allow you to enter 15 digitis for the IMEI).
Are you sure you went to the correct place to request your unlock code? It can be found here:
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form

johnkst said:
Over the last six weeks or so I have seen a lot of posts suggesting contacting O2 to get the HD2 'SIM unlocked' for free.
I was just wondering if anyone has actually received a code back from O2?
I applied via the online form on O2's website about six weeks ago and am still waiting for a code!
About a week ago I wrote to them asking why I haven't received my code yet (inluding the reference number I received back from them originally).
After about 3 days, they wrote back asking me for additional information (which I had already provided in the online form). I gave them this information and was told that they would submit my request to their Support Team IF I sent them another email requesting them to do it. But that it could take up to 28 days (ie ANOTHER 28 days!) for me to receive my code.
It looks to me as if O2 have no real intention of providing this code are are counting on the fact that most people will give up eventually...
Of course, if other members have received unlock codes back from O2, it could just be that I have been 'unlucky'. Hence my request for others to report back their experiences...
Click to expand...
Click to collapse
I had my iPhone unlocked by them using that unlock request form. It took about 2 weeks before I got an SMS confirming it had been unlocked. The O2 SIM was in the phone the whole time.

kai_ said:
Are you sure? If I remember correctly, you cannot submit the unlock request form without providing an IMEI number? (It's because of the issue that the HD2 supplies you with a 17 digit IMEI number when you type in *#06# - but the web form will only allow you to enter 15 digitis for the IMEI).
Are you sure you went to the correct place to request your unlock code? It can be found here:
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form
Click to expand...
Click to collapse
That's definitely the form I used, Kai.
However, I'm not completely sure that I didn't provide the IMEI number. I just don't remember being asked to provide it. It WAS 6 weeks ago after all!
As you can see, it is not requested on the first page of the form, but maybe there was a 2nd page...
Anyway, I'll give them a ring tomorrow and see what excuses they have to make.
I really just wanted to see if it was only me or whether everyone was having the same experience. So "Thank you" to everyone who has replied to say that it worked for them (Well, to you and _Belial, anyway...!)

Satayu Basu - htcgate.com Take care. I payed, I received one code but not working (Invalid unlock code). I am trying to contact them but no answer. So I've lost my 20$ and my vodafone Romania Leo is still locked

O2 dragging their feet on SIM unlock for HD2???
Update 18 Jan...
1. Phoned O2 Customer Service... waited in queue... spoke to agent - was told that system was down, please call back later!
2. Phoned O2 Customer Service... waited in queue... spoke to agent - explained situation... was asked to wait while agent checked notes - agent cut me off!
3. Phoned O2 Customer Service... waited in queue... spoke to agent - explained situation... agent cut me off as soon as I mentioned the word "unlatching" (O2's word for SIM unlocking)!
4. Phoned O2 Customer Service... waited in queue... spoke to agent - explained situation... agent had never heard of 'unlatching'!... talked agent through the whole process... the best the agent could offer was to fill out another request form and advise me that it could take 'up to 28 days' before I receive my code!
It's a good job that a) I don't desperately need my phone unlocked and b) I know that sooner or later it will be available on this forum...

be patient. i received my unlock code off o2 eventually. was more than 28 days but i now have an unlocked HD2 which didn't cost a penny to do. as is mentioned make sure you edit and get the imei right. also it is emailed rather than text to you so make sure you get that right and don't stick a fake one down.

Thanks for that, Optiknerv.
It's interesting that you say you received your code via email as elsewhere I have heard it comes via SMS.
I did fill in my genuine email address on the form and I received a confirmation email to that address afterwards. However, what is interesting is that the third agent I spoke to quoted some email address I've never heard of ([email protected]) as the email address stored on the 'system'. This appears to be some internally generated address from O2 as the xxxxxxxxx is my name followed by about 6 digits! I haven'y got a clue as to how to access this account as it has nothing to do with my 'My O2' account!
I asked him to update my account with my correct address, just in case...